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Continuous
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Manufacturing
O REMA TIP TOP, a world leader in the supply of industrial solutions, has been implementing some exciting new strategies over the past 18 months. Essential Business takes a closer look at the company’s focus on innovation and adding value for its clients.
rganisations can no longer assume that their business models and operations will build or sustain their competitive advantage. While change is nothing new, the speed, scale, and impact of a variety of fundamental shifts, important core structures, and methods of the industrial economy are speedily and dramatically reforming. Driven mainly by connectivity, globalization, digitization, and new methods of collaboration, traditional limitations within business are blurring and dissolving, enabling new approaches to challenges. As a result, organisations are increasingly looking at different methods to create sustainable competitive advantage. For REMA TIP TOP, this is especially true. The company was founded in 1923 by brothers Otto and Willy Gruber. Since then it has expanded over the years to become the multi-million euro global operation it now is. Today REMA TIP TOP has a head office
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in Poing, Germany. There are also more than 190 partner companies worldwide and 13 manufacturing facilities globally offering industrial solutions in the form of products and services in material processing, surface protection, and the automotive sector. “To operate in a global environment and to achieve growth locally, it is important to raise the level of professional and leadership competencies. If we are to embrace concepts such as ‘world class’ and ‘business excellence’ we must lift the skill and experience base of the management and employees. In addition, it should be our aim to
Our drive is to find the right people who compliment the culture of the organisation and who support and uphold our values. One of the key success factors of our business are our people – highly skilled and engaged
build flexibility into the workforce in order to be able to cope with the rate and degree of change”, says Myrna Brauns, corporate strategist. She goes on to add that “as the organisation moves ahead the degree of success could well be limited by the skill and quality of its people. Through the capabilities that the employees possess and apply in the execution of their jobs, the human capital element becomes the key strategic factor for gaining and maintaining its competitive advantage”. At the same time, REMA TIP TOP has been focusing for the last few years on customer experience through enhancement and extension of the service capability around the products they supply. “The customer experience should be consistent at each touchpoint of the organisation the customer comes into contact with, in line with our brand essence and brand positioning,” says Linda Mohamed, marketing manager. “We have adopted a very customer centric approach to business, and been resolute and relentless in developing a deeper understanding of our customer, the industry they operate in, and the needs of their organisation in order to provide a better service,” adds Pierre Maritz, managing director. “Through collaboration with thought leaders, and industry experts and incorporating technology into our product
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Manufacturing Industrial Solution Partnerships Your Success, Our Objective Surface Protection Solutions Cost effective protection of your capital equipment (mills, cyclones, transfer chutes etc) against corrosion, abrasion and impact wear.
Steel Fabrication and Repairs Manufacturing of new steel structures, parts and components as well as reconditioning and repair of existing structures, parts and components.
TISAT3030™ Security Bars Manganese alloy bars for maximum security applications. Used in South African prisons from 2015. Impact-, abrasion and cut resistant to secure your assets against anything and anyone.
Contact Email: info@triplexindustries.co.za URL: www.triplexindustries.co.za
and service offerings we have managed to remain ahead of our competitors and risen as leaders in innovative solutions to our customers providing a service offering that enhances their business as well as saves costs,” he continues. The company also prides itself on its ability to attract and retain the best talent in the industry, providing it with a major competitive advantage – the skill and ability of its product specialists to positively impact customers’ operations through their expertise gained from study and years of experience in the industry. This results in solutions for the customer that are sustainable, turnkey and economical. They are able to assist with correct use and installation of products to ensure a longer life
span of the product but also to assist with providing a complete solution to ensure a sustainable operation for the customer. “This is true to our global mandate of ONE BRAND, ONE SOURCE, ONE SYSTEM,” says Maritz. “We are able to provide a complete solution to an industrial operation in the form of product, service and in an advisory capacity.” REMA TIP TOP executive Sanjeev Ragubeer elaborates further. “Regarding skill and capability, we have another even more impactful and powerful tool – the power of a global team. Our global product management team meets quarterly to share best operating practice. This team is made up of product managers in each country in which REMA TIP TOP operates globally. When done
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effectively, this is an extremely powerful business unit with the ability to add significant value to a global organisation like ours.” “Another great initiative that has added value to REMA TIP TOP South Africa and the bigger global community is our training foundation. It is where we are able to develop our skills and expertise in a consistent manner that leads to excellence in execution. It is also the place where our product specialists are able to transfer their skills to the new generation so we are able to ensure continuity in our business operations.” emphasizes Maritz. A sustainable, competitive
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We have adopted a very customer centric approach to business, and been resolute and relentless in developing a deeper understanding of our customer, the industry they operate in, and the needs of their organisation in order to provide a better service advantage for REMA TIP TOP lies in the fact that they have a mixing division. The company is one of the few players in the industry who have control of their products from mixing through to the end product. REMA TIP TOP engineer their compound to customer requirements in order to produce quality products as well as cost savings for the customer. The mixing department plays a role in development of new products and works closely with REMA TIP TOP’s research and development department in Germany, Alfa
Development. Alfa is a global resource for the organisation, continuously keeping abreast of the latest innovation and technology in their fields of expertise.
Social and ethics
“We are committed to principled business conduct and operating in a responsible manner, minimizing the impact on the environment and ensuring the wellbeing of our customers, employees and the communities we operate in. We believe that an integrated and transparent approach to governance, ethics, risk and compliance, strengthen our values and promote our objectives as a responsible business,” says Maritz.
Manufacturing EISEN ENGINEERING (PTY) LTD. CONVEYOR EQUIPMENT MANUFACTURER
The “ ROLLS ROYCE” of CONVEYOR ROLLERS
Brauns adds: “Our drive is to find the right people who compliment the culture of the organisation and who support and uphold our values. One of the key success factors of our business are our people – highly skilled and engaged. In a practical extension of our commitment, we empower our people at all levels of the organization, developing leadership capabilities and the relevant skills in order to shape the company’s successful future. Through our REMA TIP TOP Training Foundation, we ensure the upskill of all employees and strategic partners of our group of companies.”
“PART OF THE REMA TIP TOP PRODUCT BRANDS”
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SERVICES Patented Designs Cast Iron & Pressed metal bearing housings Double bearing arrangements Double Sealing arrangements Fully pressed fitted - Heavy/Normal duty Shouldered shafting for positive location Robust frame construction Large turntable assembly on self-aligning idlers Adjustable guide rollers Metal rings moulded into rubber discs
Tel: +27 (0)11 900 1821 | Fax: +27 (0)11 900 4213 | Email: eisen@netactive.co.za
www.eisen.co.za
Quality products and service
The company uses a product certification process to guarantee that every product supplied has passed performance and quality assurance stipulated. It also means that the products comply with a national and international standard of regulation governing quality and minimum performance requirements. REMA TIP TOP operations have a number of accreditations and certifications, highlighting our high quality standards and levels of expertise in the manufacture of quality products. Conveyor belting and industrial hose are manufactured to SABS and TUV standards. The company’s Benoni and Howick plants in South Africa have ISO9001 and ISO 14000 certification
“SPANNROLLE” CONVEYOR EQUIPMENT
Proudly associated with REMA TIP TOP
WORLDNET LOGISTICS Air & Seafreight Forwarding - Customs Clearing - Warehousing Logistics Services - Air Charter Services - Express Services
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T: T + 27 (0) 11 409 9700 T + 27 (0) 21 385 0205 T: T + 27 (0) 31 581 0000 T: T + 27 (0) 43 736 6851 T: T + 27 (0) 41 582 3500 T:
service@worldnetlogistics.com www.worldnetlogistics.com
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REMA TIP TOP 22-24 Lincoln Road Nestadt Industrial Sites Benoni, 1500 South Africa Tel: +27 (0) 11 741 2500 Fax: +27 (0) 86 521 3079 Email: info@rematiptop.co.za
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www.essentialbusinessmag.com ŠEssential Business Magazine 2015