Our commitment to our customers Company statement We put our customers at the heart of our business Electrothermal operate a very customer focussed approach to business. We recognise that satisfied customers tend to be loyal customers, so we work in a customer-centric way. Our open culture promotes immediate focus on any challenges to the business and we engage everyone by using clear visual tools to overcome barriers and reach our goals. All employees receive Practical Process Improvement (PPI) training and are engaged in both major and minor projects. We also use daily quick bite meetings (SQDIP) in each department to ensure an agile response to challenges we face.
We measure customer satisfaction each and every day Transparency is paramount to maintaining quality at Electrothermal, and so we have a balanced scorecard approach to running the business which is linked to simple visual metrics. We believe that our best measure that this works is given not by internal measurement, but by our customers, being evidenced by our many longstanding customers and also the growing number of new customers that are now using our products and services.
We live by our values to deliver quality goods and service to you Quality is not just a concept at Electrothermal, and we are reaping the benefits of this approach: We are one company that’s reversing the current trend of imports into the UK and are actually exporting most of our goods, even to China and India. The best recipe for business longevity and success is to offer a wide choice of high quality goods, at a fair price and with exceptional customer service… and to consistently deliver these ingredients to you. Peter Day neatly sums this up: “We do not have any tag lines or exhortations, but we do live and work by our values: Integrity, Focus, Commitment and Innovation.”
Our helplines To ensure that we answer your queries promptly, we have set up different helplines: • For general enquiries:
info@electrothermal.com
• For product help:
help@electrothermal.com
• For help with Integrity 6 & 10: integrityhelp@electrothermal.com • To place an order:
orders@electrothermal.com
Our full range of products may be seen on our website:
www.electrothermal.com
Should you prefer to talk to us, we may be contacted on:
Tel: +44 (0)1702 303 350
Electrothermal Catalogue
Electrothermal Catalogue
Page 99