EPICOR
LEN GAMBLA, DIRECTOR OF FINANCE AND ACCOUNTING AT VINNELL ARABIA
Partnering with Epicor came down to three key factors. First, given our decision to move to the cloud, security was a critical consideration—the security features available in Epicor Cloud ERP meet the highest industry standards and surpassed the requirements mandated by our security team. Second, Epicor was able to demonstrate true ‘valueadd’—besides meeting all our basic business requirements, after a review of our operations, the Epicor team was able to highlight several areas where Epicor Cloud ERP could help us realize process improvements and cost savings. Finally, Epicor was able to deliver extremely detailed scope of work documents, risk management plans, and project milestone schedules, prior to any contract being signed. This not only demonstrated the Epicor team’s level of expertise and professionalism but also its commitment to being a true business partner for growth, rather than just a software vendor,” ARSHID ZAB, IT MANAGER AT DOLPHIN GROUP
Our number one priority was finding a vendor that offered an industryspecific solution with a strong track record of success in the region. This is what really sets Epicor apart from most other vendors in the market. Epicor ERP offers a rich feature set and robust functionality—out-ofthe-box—to meet the unique requirements of discrete manufacturers like us. The second reason we decided to partner with Epicor is their sales support and in-house professional services. Based on previous, less-than-ideal experiences with partners, it was essential that the vendor we chose was easy to work with and able to directly manage the entire engagement— from pre-sales, to implementation, to after-sales support.”
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J U N E 2018
MEA
SCOTT HAYS, SENIOR VICE PRESIDENT, PRODUCT MARKETING, EPICOR SOFTWARE
Epicor Insights 2018 is all about revisiting our commitment to the customers and our partners as we continue to deliver cloud-enabled, industry-specific functionality, globalization and localization, mobility, and action-oriented analytics, with continued improvements in customer experience, ease-of-use, and performance. We are in the process of onboarding a user adoption theory that will aid our professional services team to improve our post-deployment services. Epicor products have always been easy to learn and easy to use and we are heavily investing in this ‘knowledge on demand’ model. Geographically, we are seeing high growth in the MENA region and we are also steadily investing in India, Thailand etc. Discrete manufacturing, apart from other sectors, has always been our major focus area and we will continue the same.”