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Fine Dining
CONCEPTS OPERATIONS & TECHNOLOGY ENHANCEMENTS Fine Dining
OPERATIONAL CATEGORY
Equipment/Materials
NOTES
• Reduce costs of materials, such as linens and tablecloths • Menu Costs
Employee Onboarding Automation Reduce onboarding time, automate onboarding & provide necessary resources to minimize staff involvement in training
Asset Management (Preventive Maintenance Automation for Restaurant Assets Reduce risk for assets Receive automated reports, receive alerts for potential risks
Employee Retention • Highly skilled/trained employees • Not easy to replace without significant onboarding • Employee satisfaction • Training • Systems reliability
Labor Management New Cleaning Procedures Runners, bus boys, kitchen staff, dishwashers
Order Process/Payment Options
Host(ess) Stations • Table Turnover • Reduce Dwell Time • Optimize Experience • Reduce Check Out Times • Increases Time for Waiters to do Other Tasks
• Simplicity • Defined Processes • Avoid Crowds
OPPORTUNITIES FOR IMPROVEMENT
• Digital menus (tablets) • Modern, nice surfaces (such as bamboo or wood) with nice/fancy decor without the need for linens
• HR Software • Processes • Documentation
• iOT • Edge Compute as Infrastructure • Preventive Maintenance Software for Inventory Management • Scheduling/Tracking PMs
• Learning Management Systems (LMS) • Surveys & feedback opportunities • Predictive people forecasting systems • Modern devices, software support, dedicated devices for training • Incremental, short form, gamified training
New Machines
• Pay-at-the-Table tech • Use own mobile devices (no hardware or apps) • Sentiment-driven AI to identify poor customer experiences • Pay for takeout orders before getting to the restaurant via own system (no need for a third-party such as UberEats or DoorDash)
• Waitlist Tech • Table is Ready Tech • Table Reservation Tech
