Fine Dining

CONCEPTS OPERATIONS & TECHNOLOGY ENHANCEMENTS Fine Dining

OPERATIONAL CATEGORY

Equipment/Materials

NOTES

• Reduce costs of materials, such as linens and tablecloths • Menu Costs

Employee Onboarding Automation Reduce onboarding time, automate onboarding & provide necessary resources to minimize staff involvement in training

Asset Management (Preventive Maintenance Automation for Restaurant Assets Reduce risk for assets Receive automated reports, receive alerts for potential risks

Employee Retention • Highly skilled/trained employees • Not easy to replace without significant onboarding • Employee satisfaction • Training • Systems reliability

Labor Management New Cleaning Procedures Runners, bus boys, kitchen staff, dishwashers

Order Process/Payment Options

Host(ess) Stations • Table Turnover • Reduce Dwell Time • Optimize Experience • Reduce Check Out Times • Increases Time for Waiters to do Other Tasks

• Simplicity • Defined Processes • Avoid Crowds

OPPORTUNITIES FOR IMPROVEMENT

• Digital menus (tablets) • Modern, nice surfaces (such as bamboo or wood) with nice/fancy decor without the need for linens

• HR Software • Processes • Documentation

• iOT • Edge Compute as Infrastructure • Preventive Maintenance Software for Inventory Management • Scheduling/Tracking PMs

• Learning Management Systems (LMS) • Surveys & feedback opportunities • Predictive people forecasting systems • Modern devices, software support, dedicated devices for training • Incremental, short form, gamified training

New Machines

• Pay-at-the-Table tech • Use own mobile devices (no hardware or apps) • Sentiment-driven AI to identify poor customer experiences • Pay for takeout orders before getting to the restaurant via own system (no need for a third-party such as UberEats or DoorDash)

• Waitlist Tech • Table is Ready Tech • Table Reservation Tech