TECHNOLOGY
The Wonders of Workforce Management Today’s technology enables convenience stores to do more with less store-level staff By Tammy Mastroberte THE LABOR SHORTAGE that plagued
retailers in 2021 is continuing in 2022, and it’s unclear when the situation will begin to improve. Many retailers are responding by altering their recruitment, hiring, training and employee-retention processes and procedures. Some large retailers, such as Walmart, Amazon, Costco and CVS, have raised their minimum wages, and both Target and Walmart have begun offering to pay their employees’ college tuitions. “The labor issue is not a temporary situation,” Sanish Mondkar, founder
68 Convenience Store News C S N E W S . c o m
of Legion, a workforce management (WFM) technology provider based in Redwood City, Calif., told Convenience Store News. “This is something that is going to last and everyone in the industry has to raise the bar to provide a better experience for employees.” Many retailers are turning to technology — specifically, WFM technology — to not only do more with less store-level staff, but also retain the staff they do have. What was once thought of as simply time and attendance technology now offers innovative solutions to help retailers do more with less and keep their current staff satisfied. “Workforce management technology has evolved so much over the past six years and in the past two years, it’s evolved again,” said Will Eadie, chief revenue officer at WorkJam, a digital workplace provider based in Montreal. “It used to be thought of as time and
