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HOW TO ENGAGE YOUR EMPLOYEES Money may be a big motivator, but it can’t buy a happy workforce
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By Rebecca Harris
EMPLOYEE ENGAGEMENT is a hot topic, but it isn’t one of those “fluffy human resource terms,” says Eddie LeMoine, a Calgary-based author and expert on employee engagement. “It has very positive results in productivity, cost containment and profitability.” A 2014 study by Queens University and Aon Hewitt found that organizations with the most engaged employees achieve 65% greater share-price increase, 26% less employee turnover, 20% less absenteeism, 15% greater employee productivity and up to 30% greater customer satisfaction levels. While definitions of employee engagement vary, for LeMoine it’s about inclusion and co-creation, and everyone working together on a common goal. “You’re trying to leverage the individual strengths of the employees and align them with the goals of the organization,” he says. Practically speaking, that means employers must have conversations with individual employees, identify what they’d like to do in the organization, July/August 2017 Canadian Grocer
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