Hotelier & Hospitality Design - May 2018

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May 2018: Hotel Openings & Refurbishments, Food & Drink, Fresh Produce, Business Directory…

Hotelier & Hospitality Design


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Electronic Hotel Door Locks for ease of use and increased security.

TSS Hotel Door Locks use RFiD Technology to give you trouble free performance with high customer confidence and satisfaction from our Electronic Hotel Locks. You can benefit from the advanced management our Hotel Lock systems offer whilst reducing maintenance overheads and removing customer frustration with older Hotel Card locks and keys. We will configure the system to your own requirements so you will have no steep learning curve to climb. The Hotel Locking System will operate the way you do.

“The professionalism and workmanship shown from the original Demo, site survey and installation was second to none. The locks were delivered and installed at a time that suited us, with the minimum amount of disruption. An excellent Job!� - Paul , GM, Abbey House Hotel

Your Key to Satisfaction.

Sauna RFiD

Electronic Locker Lock

TillSecure Systems are specialists in Hotel Locks in the UK. Providing the latest systems for Commercial and Hotel Guest Rooms. We have over 30 years experience in Support and Installation of Systems throughout Mainland UK, Ireland and the Channel Islands and always provide the highest level of service and support to our clients at all times. We offer a complete solution from Installation to ongoing support with both Emergency Call Out and Maintenance Contracts tailored to your individual requirements available at a competitive rate helping you save money on your budget.

The Stature RFiD Electronic Hotel Sauna Locker Lock is the latest addition to the TSS range of Hotel Locks. The small footprint on the door makes this ideal for low impact locking requirements. The Stature Locker Lock incorporates all the advantages provided by the latest Wireless Technology that are standard in all our locks. • • • • • • • • •

Audible and visual opening Notification “In Use” L.E.D low Battery Warning Resilient Chrome Anodised Finish Small Footprint Emergency Override with Master Card Ultra Low Maintenance Works with Guest Cards Waterproof Wristband Available 0844 99 33 253

Virtual Online Presence For Macdonald Hotels & Resorts and immersive experience online. By using state of the art photography and filming techniques, we’ve managed to bring the hotels to life, with our 360 degree tours, to provide an excellent taste of what guests will experience when they arrive.”


acdonald Hotels & Resorts has become one of the first hotel and hospitality chains in the UK to make widespread use of the technology that allows guests to explore its hotels prior to booking. Already seven hotels, including Macdonald Compleat Angler at Marlow in the heart of Buckinghamshire and Macdonald Holyrood Hotel in Edinburgh, can now be explored through 360 degree online tours and by the end of 2018 that figure will have risen to around 20 hotels and resorts in the group’s portfolio. It can be difficult to fully appreciate the opulence and comfort levels of the bedrooms, bars and restaurants without actually visiting them, but the new tours bring the hotels and resorts vividly to life. Using high resolution photography and infrared technologies developed initially for the residential real estate industry, guests can now click on the hotel website then walk through the front door, explore the lobby, bars and restaurants, see the full range of bedrooms and even take a stroll in the grounds. It is a real taster of what is on offer and one that delivers not just the layout, but also the ambience.

At Macdonald Portal Hotel, Golf & Spa near Chester, guests can step into the spacious lounge, with its comfortable seating areas, smart bar and terrace overlooking the grounds. Clicking on the hotspots at reception provides views of the full range of bedrooms. There are tours of the function suite and meeting rooms, along with views of the well-equipped gym and enticing swimming pool. Guests can even step outside for panoramic views of the golf course and the grounds with their spectacular water feature. In all the tours the information hotspots that appear on screen allow for direct booking of rooms and restaurant tables, while the inclusion of floorplans gives conference organisers a unique tool for planning seminars, arranging accommodation for guests, locating break-out sessions and hospitality.

Keith McMahon of Venue View Virtual Tours, who is working with Macdonald Hotels & Resorts to create the online tours, said: “The benefits, from significantly increased meetings and events business to more direct room bookings, is significant. “Meeting and event organisers can now instantly see multiple setups and layouts in 3D, as well as being able to explore all rooms in detail without having to visit in person. Independent travellers are also able to view facilities and now have a clear idea about the hotel and bedrooms before arrival. “The high quality 360 photography and 3D walkthrough gives hotels complete control over their own imagery, meaning customers visit their website to view and book directly rather than going through Online Travel Agents. “Macdonald Hotels & Resorts is leading the way in using this technology to enhance the guest experience and to facilitate bookings and it is setting a new industry standard.”

Lyn MacDonald, Group Marketing Director for Macdonald Hotels & Resorts, said: “At Macdonald Hotels & Resorts we are embracing this fantastic technology to provide our customers with a more interactive

To take a virtual tour visit

Contents May 2018

Hotel Openings & Refurbishments Food & Drink Fresh Produce Business Directory

Contact Us

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Hotelier & Hotel Design Magazine is the leading publication and established web resource in the business. Providing comprehensive reporting on hotel industry news and exclusive coverage of the latest ecological-friendly green hotels and bar designs, HHD Magazine keeps you updated on the latest hotel trends in technology and innovative ideas.

Dean Little

Publication Manager 01843 570940

Jodie Little

Publishing Director 01843 595818

Anthony Field

Editor 01843 570944

Family Fun Package at The Arch London The Arch London is the perfect place for families to stay whilst exploring the vibrant capital city. Taking advantage of its unrivalled location and child-friendly amenities, The Arch London has devised the ultimate family package starting at £390 per night.

Hotelier & Hospitality Design

Little ones will be treated to an indulgent VIP experience throughout their stay with a host of family amenities. On arrival children will be gifted with a speciality Archie Bear.


There will also be special children’s bathroom products and children’s sized bathrobes, slippers and clothes hangers waiting in their rooms. There is a large toy box filled with toys for children to enjoy, as well as books for bedtime stories or to explore in the hotel’s Martini Library with complimentary cookies and milk. Families can refuel and recharge at the hotel’s stylish restaurant Hunter 486, as young children will dine

complimentary with their parents during their stay. Children’s sized cutlery is provided and colouring books will be on hand to keep them entertained whilst parents can sit back and relax. Each morning the whole family will be treated to a complimentary English breakfast before setting off to explore the city. The family package accommodates up to three guests per room but connecting rooms are available on request. Special night lights, Baby cots and rollaway beds are provided complimentary in the guestrooms. Located a stone’s throw from Hyde Park, the West End and London’s top attractions, a stay at The Arch London is guaranteed to keep the family entertained. The Arch London, 50 Great Cumberland Place, Marble Arch, London W1H 7FD

For reservations, please call: 020 7724 4700 or


MINIMALISM AND CLEAN LINES With a whole host of exciting product features, such as showering height of 2000mm, through to the minimal matt black, matt white of polished chrome profiling giving the enclosure a sleek and luxurious look. Coupled with the rise and fall door mechanism and the versatility to be installed on a shower tray or tiled floor, the Young collection gives you a multitude of showering options and fantastic value for money. Combine this with our Novosolid stone shower tray andfast flow with its anti-slip stone texture, stain and UV resistant, hiddenDesigned 90mm manufactured waste and can be cut down to size on site to fit difficult spaces. in MANTOVA

Designed and manufactured in MANTOVA


Hotel Openings & Refurbishments

UK strengthens position EasyHotel sales as Europe’s top hotel increase by 33.6% investment destination following expansion


asyHotel saw its sales increase by 33.6% to £16.1m in the six months to 31 March 2018, reflecting its continued expansion and the impact of a new booking system.


he UK has strengthened its position as Europe’s top destination for hotel investment. It took the number one spot in the list for the second year running, ahead of Germany and Spain, according to CBRE’s European Hotel Investor Intentions Survey 2018. A total of 35% of respondents chose the UK as the most attractive target for hotel investment, which was an increase on last year, CBRE said.

Hotelier & Hospitality Design

Its position at the top was reinforced by a record 2017, which saw the UK hotel sector pull in €6.2b (£5.4b) worth of investment.


The figure was a 39% increase year-on-year, and the highest hotel investment volume of all European countries in 2017. According to CBRE’s latest survey, Germany was the second-most attractive market, favoured by 18% of respondents.

Spain was third, chosen as the top market by 16% of respondents. France was fourth, chosen by 8%, and Ireland took fifth place alongside Italy with 6%. Meanwhile, 94% of respondents said they were planning to invest either the same or more capital into hotel real estate in 2018 compared to 2017. Paul Collins, head of hotel investment properties for UK & Ireland, said: “The UK is attracting a wide range of international investors seeking opportunities in key cities such as London, Manchester and Edinburgh. “Investor appetite for quality regional hotels will remain resilient and despite the UK’s impending withdrawal from the European Union, our survey results suggest that any restrictions to the growth of UK investment volumes are more likely to be because of restricted supply rather than a reduction in demand for hotel assets.”

The operator said it has continued to “significantly outperform the budget market” with revenue per available per room (revpar) up 11.2% in owned hotels and like-for-like revenue up 13.5% in franchised hotels. As it revealed its latest financial results the superbudget chain announced the acquisition of a brownfield site in Chester, where it plans to develop a 109-bedroom hotel. It said the anticipated cost for acquisition and construction will be approximately £7m. Guy Parsons, chief executive of EasyHotel, said: “EasyHotel has traded strongly over the first half of the financial year, outperforming the wider market in both our owned and franchised hotels. “We are mindful that consumers in the UK will continue to be cautious, given the wider macroeconomic and political uncertainty, but believe our super-budget offer positions us well as consumers become increasingly discerning and value conscious. “We continue to make good progress with our growth strategy. The

Chester transaction marks our second investment following the successful fundraising announced in February 2018, taking easyHotel’s pipeline of owned and leased development projects to 1,150 rooms, in addition to the 1,857 franchise rooms currently under development. “The proceeds from our successful fundraising will enable us to accelerate our growth and take advantage of the significant opportunities within our markets, creating shareholder value and underpinning the long-term growth of the EasyHotel brand.” The period to March 2018 saw the opening of an owned 78-bedroom hotel in Liverpool, a 104-bedroom leased hotel in Newcastle and a 87-bedroom franchised hotel in The Hague, the Netherlands, bringing the group to 27 hotels across 18 cities. A £1.5m refurbishment of hotels in Croydon and Glasgow was also completed in March, and plans to add another floor to the company’s 92-bedroom hotel in Old Street, London, have been announced. EasyHotel plans to open hotels in Cardiff, Milton Keynes, Cambridge and Chester in 2019, with properties in Leeds, Sheffield, Ipswich and Barcelona expected later this year.

Hotel Openings & Refurbishments

THE Park Hotels in India launches NE W adults-only property in Baga River, Goa T HE P ar k Hot e l Goa Baga R i v e r

The Park Hotels, pioneers of design and boutique hotels in India, has launched its newest boutique hotel in Baga River, one of the most sought after and picturesque areas of the Goan coast. The Park Hotel Goa Baga River, surrounded by rich greenery and coconut trees, is just a half an hour from the airport and a ten-minute drive from the beach, and boasts scenic views across the lagoon. The property, with 28-bedrooms, will be the first of The Park Hotels to be an adults-only hotel (over 18) and is one of the few boutique adults-only hotels in all of India. The luxurious interiors hint at Portuguese influences with bold accents of yellow, the traditional colour of Goa, and the hotel has a fantastic selection of local art from Goan artists, true to form for this very art and design-centric hotel brand. The hotel houses a 24-hour restaurant (Saltwater), a buzzy pool-side bar with alfresco dining (Aqua) and an elegant lounge area. Personalised services

are offered to guests including intimate in-room dining, spa treatments and romantic gifts and surprises, perfect for couples and honeymooners. ‘Anything But Ordinary’ Experiences For those wanting to explore the stunning natural surroundings, the concierge can arrange visits to the beach and the nearby ‘flower village’ as well as organising a range of activities, such as photography and cookery workshops, and art classes with renowned Goan artist, Subodh Kerkar. Other experiences include yoga, kickboxing, surfing, sailing and romantic river cruises. A truly cultural hub, guests are given a fantastic sense of freedom at The Park Goa Baga River. Whether relishing in the bustling beach town atmosphere, enjoying a secluded romantic getaway or diving into Goa’s culture scene, the inescapable rich heritage of this must-visit destination certainly exceeds The Park Hotels ethos of ‘Anything but Ordinary’.

The Park Hotels has launched its first adults-only property in the Baga River area of northern Goa

The boutique hotel has 28 beautifully designed bedrooms and suites overlooking the tranquil Baga River, surrounded by lush jungle

Portuguese influences and bold accents of yellow, the traditional colour of Goa; plus art from leading Goan artists

A focus on immersive Anything But Ordinary experiences, such as art classes with renowned Goan artist Subodh Kerkar

24-hour service restaurant, in-room spa offerings and customised experiences, tailored to this beautiful area of North Goa Rates at THE Park Baga River start from £110 per night. For more information please visit:

Hotelier & Hospitality Design

A stylish haven in northern Goa


Hotel Openings & Refurbishments A New Luxury Hotel And Destination Rooftop Terrace On Albert Embankment:

Crowne Plaza London Opening May 2018


aunching in May 2018, Crowne Plaza London - Albert Embankment is the first luxury hotel to open in the Albert Embankment area. This is central London’s latest area of regeneration, including the new home of the US Embassy and a whirlwind of high profile residential developments, from Battersea Power Station to Embassy Gardens. A New Generation for Intercontinental Hotel Group This exciting new hotel is symbolic of the new brand platform from Crowne Plaza Hotels & Resort that launched earlier in 2017 called ‘We’re All Business, Mostly’. This $200 million brand investment shows the commitment to remain at the forefront of the new way of doing business with design-led, culturally-relevant and technologyenabled solutions.

Hotelier & Hospitality Design

Hotel Overview


Located on the South Bank of the River Thames, the hotel offers breath-taking views over The Thames, including the Houses of Parliament and the London Eye. Created by ADS Design and RPW Design, Crowne Plaza London - Albert Embankment offers the comforts of a quiet location, as well as the vicinity to the heart of London and her many landmarks. The stellar team, headed by highly

experienced General Manager, Fabio Gallo, who has led a number of prestigious openings in his career, is dedicated to warm and attentive service, with a stylish and contemporary home away from home experience, whether for business or leisure.

Destination Rooftop Terrace The jewel of the crown will be a chic sky terrace on the 14th floor, with inspiring panoramic views of the River Thames and capacity for over 70 guests. A stand-alone destination, with stylish space for alfresco dining and an exciting International food concept, the rooftop terrace will be the ultimate spot south of the river, to see and be seen in 2018. Reflecting the surrounding skyline, the design will see a mix of sophisticated blue hues along with copper and metallic tones (see pictured). There will be open fires, floor to ceiling glass, expansive wine and spirits collections, a shisha and cigar terrace and soft, sumptuous seating, perfect for whiling away long evenings with family, friends and colleagues alike.

Dining In keeping with the US Embassy neighbour, the hotel will offer an American lobby bar and restaurant, with capacity for over 70 guests. The menu will pay homage to favourites from the other side of the pond, all served with a contemporary flair. A stunning bar will also stand at the centre of the room, home to an extensive cocktail menu, as well as wine, spirits and beers.

Rooms & Suites There are 142 bedrooms, including six suites, many with stunning, unobstructed city and river views, via floor-to-ceiling windows. The colour scheme marries muted tones with bold maroon and rust hues, and a clean, comfortable design that’s perfect for down time in the bustling capital city. All of the rooms and suites are equipped with all of the contemporary amenities expected in a luxury hotel, including Nespresso Machines and fully-stocked mini-bars, with a view to providing the ultimate in comfort, connectivity and flexibility.

Wellness Life doesn’t stop when business begins, so energising experiences and recharge

There will also be a number of partnerships announced next year for IHG® Rewards Club members, set to enhance guests’ downtime and worktime.

Location The hotel is just two London Tube stops from Victoria station and walking distance from Waterloo Station, with close proximity to London landmarks including the Tate Britain and Houses of Parliament. It is equally close to Heathrow or Gatwick Airports via Victoria Station and the area is set to

become even better connected once the tube’s Northern line extension is completed in 2020. At the centre of London’s vibrant landscape, Albert Embankment is the perfect location for those looking to blend work and downtime; with attentive staff on standby to offer personalised recommendations for guests around the clock. Fabio Gallo, General Manager of the new hotel said of the launch: “We are thrilled to be leading the way as part of Crowne Plaza’s pioneering new concept, offering a premium and innovative service for the modern business traveller.” He continues, “Essential to delivering this personalised experience are

the people, behind it. We have carefully curated a team of talented individuals, all experts from across the service and hospitality industry, whose passion and dedication for service delivery, is key to driving our success.” “We understand that in a City that’s ‘always on’ we need to provide a hub where guests can work efficiently and comfortably, whilst simultaneously offering a vibrant space to relax, enjoy and revive at the end of the day. Crowne Plaza London Albert Embankment is at the very heart of this mind-set.” To book click here or call +44 (0)7377 513 313.

Hotelier & Hospitality Design

moments will be intrinsic to guest packages. The hotel will house a state of the art gym, with personal trainers on request, whilst nearby jogging tracks in the area are perfect for those who love running along London’s iconic river.


Hotel Openings & Refurbishments


When the Indian Hotels Company Limited commissioned the design of their Vivanta by Taj – Dwarka, the latest luxury five-star business hotel just outside New Delhi, fire safety regulations scuppered the use of lifts which opened directly into the corridors of the hotel.


With the architects hoping to realise their vision of space and light on the ground floor, but the fire officer demanding fire safety partitioning around the base of the lift shafts, world-renowned manufacturer of fire-resistant glass, Pyroguard, tendered a stylish, high-performance solution.

Striking a balance between practicality and aesthetic excellence Taking on board the design aspiration of the team at Indian Hotels, combined with the fire-safety requirements needed for design approval, Pyroguard envisaged a lobby encased in glass and steel, capable of delivering best-in-class performance credentials and aesthetic appeal in abundance. Working closely with steel frame and glazing specialist Pacific Fire Controls, Pyroguard designed a modern glass wall,

with a glazed door and stylish, thin steel frames which were independently fire tested by Efectis France. The scheme amendment was accepted by both the architects and the fire officers, declaring Pyroguard as their manufacturer of choice for this flagship leisure development.

Meeting the highest of standards A subsidiary of India’s largest business conglomerate, the TATA Group, the Indian Hotels Company is known for its relentlessly high standards, which are visible across its portfolio of hotels. Meeting this quality benchmark head on, Pyroguard supplied 390m2 of ultra-thin lightweight Pyroguard Integrity Plus, which offers protection from flames, smoke and radiant heat for between 30 and 120 minutes. This EW classified product is UV stable and offers exceptional light transmission, making it the perfect solution for encasing the lift lobby, which still needed to be flooded with light. The toughened glass was installed in fire-resistant steel screens and door frames around the lobby, providing protection for hotel occupants making their escape in the event of an emergency. The leadership team at Vivanta bu Taj , Dwarka commented on the success of the scheme adaptations: “From the product credentials to the combined design talents of Pyroguard and Pacific Fire Controls, the adaptations made to the lobby area were of an exceptionally high standard.

VE STAR AN HOTEL “Pyroguard understood our drive for relentless quality – something which we work hard to reflect in all of our Indian Hotels Group designs. We were more than happy with the revisions, which not only satisfied our aesthetic criteria but met the fire safety regulations set out by the enforcing officers too. It was a win-win situation.”

Ritesh Chhadwa, Sales Representative, for Pyroguard India concluded: “Specifying Pyroguard products for such a prestigious hotel environment is a real testament to our quality standards and showcases the aesthetic finish that can be achieved with a product which is essentially designed to save lives. “Protecting the lift entrances from fire risk at ground floor level was essential for ensuring that, in the event of a fire, flames and smoke did not rise up through the shafts to the floors above. This doesn’t mean the client should have to compromise on style though, as demonstrated so well with this project.” For more information on Pyroguard’s Integrity Plus range, and other fire-glass solutions visit

Hotelier & Hospitality Design

Upon completion of the project, the main contractor congratulated Pyroguard on its excellent levels of customer service, citing that their timely follow-ups and rapid response to queries were critical in driving the project forwards.


New guide answers outdoor furniture flammability questions

Hotelier & Hospitality Design

Produced by FIRA to give a greater understanding of fire safety issues that may concern those buying or selling outdoor furniture, the new LOFA Outdoor Furniture Flammability Guide provides a basic introduction to the LOFAssured Scheme with essential information for retailers and consumers.



ne of the conditions of LOFA membership is that members must adhere to a code of conduct, part of which is compliance with all current legislation. The new guide explains that, in order to achieve LOFAssured status, LOFA members must pass an audit process supported by Hertfordshire County Council which acts as prime authority and offers assured advice which will be accepted across all county and borough councils. The scheme shows a member company is compliant to flammability regulations and performs sufficient due diligence to ensure products are fit for purpose. Providing answers to 12 key questions relating to flammability concerns, the LOFA Outdoor Furniture Flammability Guide makes it clear that any form of garden/outdoor upholstered furniture that could be set up or carried into a dwelling and conservatory must meet

the Furniture and Furnishings (Fire Safety) Regulations 1988 (as amended in 1989, 1993 and 2010). These regulations are enforced and policed by all local trading standards departments across the United Kingdom. Flammability labels are an important aspect of fire safely regulation compliance. While some of these are for display purposes, others must be permanently attached to outdoor furniture and the guide gives invaluable details coupled with illustrations of what to look for. The final section of the LOFA guide provides invaluable details of further resources, including organisations relating to consumer support, associations and regulations. For further information on the Leisure and Outdoor Furniture Association, call 02392 258844 or visit -


The Hilton London Bankside When only the most indulgent of weekends will do, where better in London to stay than the Hilton? Surrounded by the breath-taking sights Bankside has to offer, the views, the well-known sights, indulgent restaurants, and the glittering lights of the big name hotels of the UK. However, just a few hundred yards from London Bankside yet already away from the noise, lies a treasure of the Hilton. In an absolutely gorgeous building with 292 luxurious rooms, is the Hilton London Bankside. Upon walking into the venue you are greeted by utter class and met with the fantastic staff that elevate the hotel to an unrivalled level. To have such a personal service at the all too often snobbish 5 star rating is a very welcome breath of fresh air. One can feel intimidated at times in such venues but the Hilton Bankside have a concept of speaking to each and every guest with a friendly, extremely polite and knowledgeable manner which makes you feel welcome, relaxed and confident in asking any questions you may have. With the rooms ranging from a classic single for the lone guest to an executive suite, everyone can be accommodated and all budgets suited. The rooms are designed to a very high standard, with light tones underlying the strong, bold colours and beautiful material chosen for the furnishings.

Technology leads the way with choice of large screens in the bigger rooms. A wide variety of channels are available on the TV’s plus a huge array of movies, to pass the night or afternoon away. All of the above is a standard trait in the higher level of hotel but there are two stand out points for me, firstly the Spa facilities, it really does bring the abroad feeling to your stay, the pool itself was fantastic, in my opinion there is no better place to unwind than sat beside a pool, with a nice drink in your hand. Secondly, the Oxbo Restaurant, this grand restaurant really takes your breath away just upon entrance, let alone the food! With a wide variety of food to choose from, you will have no concerns in finding something to fit your mood, and if you can’t, allow the staff to help, there knowledge is excellent & they’re very friendly and helpful. With the dimmed lights and the gorgeous scenery, the meal was the perfect way to top a brilliant stay.Overall, there is simply no faults with the Hilton Bankside in every single section they have surpassed all expectations and are setting heights for their competition. If you are in London, be sure to book on & experience it all for yourself!

OFFERING THAT LITTLE BIT MORE… Cafés offer a fantastic array of hot drinks, but we are now seeing demand for the same quality and selection in the cold drinks market.

1883 are well known in the UK for flavouring outstanding hot drinks but in fact internationally the cold drinks are the top sellers for the brand. With many cocktail bars opening as cafés during the day, it’s worth looking at a brand like 1883 that delivers equally well in hot and cold drinks. As demand is for excellence in taste; 1883 delivers at all levels. MOCKTAILS, COCKTAILS, FLAVOURED VODKAS, GINS, WINES, BEERS AND CIDERS OR SIMPLY ADD SODA OR SPARKLING WATER! 1883 means exciting and beautiful results every time. Used correctly these high concentrate flavours offer a less sweet option to similar products on the market. 1883 syrups are produced in the South of France at Chambery and use water directly from the French Alps. Tap products like soda, cola, lemonade, cider and beer can immediately be taken up a grade by using 1883 to flavour them. The same applies to flavoured wine, vodka, gin, cider and beer too. Whether you want to offer a Violet cola or an Elderflower Iced Tea with sparkling water, a Mixed Berry cider or a Rose Champagne, 1883 really delivers.



1883 FLAVOUR MEASURE HELP Syrup = 1883 x 2 pumps per 8oz. Sauce = 1883 x 4 pumps per 8oz

‘Simply add ice, 1883 syrup, and sparkling water stir and serve. Why not serve with fresh fruit and mint leaves. Delicious and refreshing’

ng hot e top and their customers! 1883 offers cafés Also it’s simple to offer a nonalcoholic alternative, non-drinkers a small range of sugar free and THEappreciate ORIGINAL 3 that really havingNEUTRAL the choice. MILK organicSHAKE options asAND well as sauces is for FRAPPE MIX and purees and a vast main range

of syrup flavours. Creating a range 1883 offer an exciting range of over hot andsolution cold signature of Superb A simple oneofpack for drinks all your 100 syrups,quality. which include some exceptional quality is easy and fun! innovative flavours such as French

GIN, delicious frappe, Iced coffee, chillatte and milk shake needs. A OR Madeleine and Nougat. The choice Kool Kupis came for creativity endless!into being as Sally, a mum and business owner, found that the choices outside of hot drinks and Used WHY children’s were quite limited and often far too sweet. KOOLdrinks, KUP WORKS sweet SO Having found friendly café owner on a family holiday, WELL WITHa 1883 THEwhilst ORIGINAL s are and expressing her dilemma, the owner then produced six NEUTRAL MILKSHAKE water Kool Kup combined with 1883 AND FRAPPE MIX taking up containers of pre-flavoured offerings, which were helps to create a vast range cola, products a considerable amount of space under the counter and not new possibilities without having to A simple pack solution for all up a ofselling asamounts well as expected. ownerone stated they weren’t invest huge of cash or take The your delicious frappe, iced coffee, es to athe bestIninvestment the space they tookneeds. up and big risk. fact Kool Kup considering means chillatte and milkshake r you even the acidic puree and syrup actually pointed at her 1883 syrups and stated ‘Unlike those, made into exciting with flavours shamecan webecan’t do a cold drink version of them!’ textured frappes and shakes. It agne, stabilises the drink and can be Koolwith Kup came into being as Sally, a mum and business owner, non- used water for the really acidic found orthat choices outside of hot drinks and children’s milk the for others. aving flavours drinks, were quite limited and often far too sweet.

Having found a friendly café owner whilst on a family holiday, and expressing her dilemma, the owner then produced six containers of pre-flavoured offerings, which were taking up a considerable amount of space under the counter and not selling as well as expected. The owner commented ‘They aren’t the best investment considering the space they take up’ and actually pointed at her 1883 syrups and said ‘Unlike those, shame we can’t do a cold drink version of them!’

The challenge for Sally was to not only create a thickener, but a product that would also be a one-stop-shop for all the different types of drinks a café wanted to offer. A product that would also mean they could utilise their stock syrups, sauces, purées, real espresso and tea to create some really innovative beverages, equal in quality to a cafés hot drinks menu. EE







Kool Kup was born! One pack, no ADD MAIN additives, a baseINGREDIENTS from which a huge array of cold drinks could be made, that stabilised acidic ingredients and gave a really professional finish.





Although able to be used Food & Drink recommends using the 1883 higher concentration Kool Kup came into being as Sally, a of flav foundowner, the resulting mum and business found thatdrinks att the choices outside of hot drinks and ‘You use real espresso and children’s drinks, were quite limited give you that ‘wow’ momen and often far too sweet. of toppings to stir into drin offers the rest – sauces and fl





1883 is highly concentrated so the beverages are less sweet and the flavours and aromas are outstandingly accurate. The flavours are created from real extracts, meaning a truly authentic experience. Kool Kup means those flavours are what drinkers taste. Both Kool Kup and 1883 are Vegetarian Society Approved and Gluten Free and both are artificial preservative free. The two really work well together and help establishments to offer some real fun for baristas, mixologists

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now e cold

options as well as sauces and purees and a vast main range of syrup flavours. Creating a range of hot and cold signature drinks of exceptional quality is easy and fun!


the best investment considering the space they took up and actually pointed at her 1883 syrups and stated ‘Unlike those, shame we can’t do a cold drink version of them!’

Food & Drink

The challenge for Sally was to not only create a thickener, but a product that would also be a one-stop-shop for all the different types of drinks a café wanted to offer. A product that would also mean they could utilise their stock syrups, sauces, purees, real espresso and tea to create some really innovative beverages, equal in quality to a cafés hot drinks menu. Kool Kup was born! One pack, no additives, a base from which a huge array of cold drinks could be made, that stabilised acidic ingredients and gave a really professional finish. It’s become very popular very fast! Users love it, it’s simple to use but the results are delicious. A neutral cold drinks thickener, it has no added flavour of its own and its low aroma means when you add other ingredients, it delivers a more authentic experience. It’s simply a creative base for a baristas imagination. Kool Kup is not intended to be used alone, it really is a clever secret ingredient to base your selection of cold drinks on.


‘We have limited space and trying to predict the next new flavour or those random hot days we get throughout the year can be moving into crystal ball territory. Kool Kup means you can literally have the cold drinks versions of your hot drinks Although able to be used with any brand of syrup, Sally instantly. The results are like drinkable desserts and for a really recommends using the 1883 ranges, as 1883 offers a slightly low investment we have found the new range of drinks popular higher concentration of flavour against sweetness, andsimple she It’s become very popular very fast! Users love it, it’s SO WHAT CAFÉ OWNERS throughout the year DO not just in summer. The main feedback is the resulting drinks attracted a broader customer base. tofound use but the results are delicious. A neutral cold drinks the coffee frappes, because they taste so good!’ THINK OF KOOL KUP? ‘You use real espresso and real tea for frappes – the results thickener, it has no added flavour of its own and its low give you that ‘wow’ moment! We now also have a fun range Why not try out Kool Kup and 1883? Contact UCD for advice aroma means when you add other ingredients, it delivers a of toppings to stir into drinks or sprinkle on top and 1883 and stockists. ‘We have limited spaceand andUCD trying tothrow predict Quote the advert will in a free gift more It’s simply a creative base for a offersauthentic the rest – experience. sauces and flavours!’ the next new flavour or those random hot days with your first order!

baristas imagination. Kool Kup is not intended to be used alone, it really is a clever secret ingredient to base your selection of cold drinks on.

Although able to be used with any brand of syrup, Sally recommends using the 1883 ranges, as 1883 offers a slightly higher concentration of flavour against sweetness, and she found the resulting drinks attracted a broader customer base. ‘You use real espresso and real tea for frappes – the results give you that ‘wow’ moment! We now also have a fun range of toppings to stir into drinks or sprinkle on top and 1883 offers the rest – sauces and flavours!’

Why not try out Kool Kup and 1883? Contact UCD for advice and stockists. Quote the advert and UCD will throw in a free gift with your first order!





• Tea Frappe Ice, mug of well brewed chilled tea. GARNISH AND SERVE

• Shakes Milk • Coffee Frappe Ice, chilled espresso milk • Chillatte Milk


Hotelier & Hospitality Design 16


• Iced Coffee Chilled espresso + milk



we get throughout the year can be moving into crystal ball territory. Kool UK KupDistributor: means you can literally have the cold drinks versions of your hot drinks instantly. The results are like drinkable T. 01233 840 296 desserts and for a really low investment we have E. found the new range of drinks popular throughout Brand the year not just in summer. Thesites: main feedback is the coffee frappes, because they taste so good!’




• Smoothie Ice or frozen fruit, water or fruit juice GARNISH AND SERVE

Add 1883 syrup or sauce and Kool Kup then top up the drink cup using the choices below;

KOOL KUP MEASURE HELP With ice = 20g per 8oz. No ice = 40g per 8oz. COLD DRINKS

1 pump 1883 per 4fl.oz of final drink. Example;: 2 pumps per 8fl.oz drink Use half for hot drinks.

• Then simply shake.... Simply add ice, 1883 syrup, sparkling water, or blend ..... with fresh fruit stir and serve. Why not serve garnish and serve.

and mint leaves. Delicious and refreshing.

UK Distributor: T. 01233 840 296 E.

Premium Spring Water Range Making the simplest of things taste great

“We have a passion for making the simplest of things taste great, offering a full range of delicious tasting soft drinks made from the finest ingredients, but the starting point for us has always been our Pure Spring Water.� /radnorhills



T: 01547 530220 W:

Food & Drink

Dry Summer Predicted for British Drinkers Research from purchasing company Beacon suggests millennials are driving a teetotal trend

The growing trend for teetotal drinking is predicted to have a big impact this summer by Beacon, Britain’s leading purchasing company, which is urging operators to take note of the change in drinking behaviours and to adapt their soft drinks offering to meet this new demand. Kelley Walker, Purchasing Manager at Beacon, shares insight and recommendations for operators: “We know from industry data that 70% of millennials are more likely to brag about how long it has been since they last drank alcohol, as opposed to how much alcohol they last drank. That is a notable social shift and one that our supplier Oranka Juice Solutions predicts will also result in an increasing number of adults becoming teetotal too. “As the popularity of healthy living and reduced alcohol consumption continues, it is crucial for operators to expand their soft drinks offering so they can cater for this new and growing band of consumers who still want to drink out, but drink less too.”

Hotelier & Hospitality Design

Making the most of mocktails


One way in which operators are able to enhance the appeal of their soft drinks range to customers is by expanding their mocktail offering. By using ingredients that operators already stock, such as syrups, juices and mixers, customers are able to select many new exciting choices at little expense to operators. We would also recommend taking this opportunity to introduce interesting new and popular flavours, which are seen as higher quality, such as elderflower, peach and redberry, as these can add value to mocktails and enable operators to increase their drinks prices.

A high rise in low calorie options

As the health trend continues to play a prominent part in consumers’ decision-making process, the drinks market in general is seeing many adults opt for lower calorie alternatives. Insight from our supplier Brakes shows that, in terms of YOY volume growth of soft drinks, full sugar drinks have seen a 1.4% increase whereas low calorie drinks have seen much larger growth of 14.6% (March 16 vs March 17), highlighting that the trend for a healthy drink is already evident. This, combined with

the recent implementation of the Soft Drinks Industry Levy, means that it is essential to take consumer habits into account when selecting your soft drinks to help drive sales. Consumers opting for lower calorie alternatives could prove beneficial to operators, giving them the opportunity to adjust their prices and differentiate between low and full sugar options, with minimal detrimental effect. Communicate your options clearly, highlighting the health benefits for an added appeal, as well as offering a great selection of juices and carbonated drinks options.

Offer a premium experience

Further insight from Heineken UK shows that customers

Food & Drink

One of our leading suppliers, Coca-Cola, advises that another way to satisfy the premiumisation trend in the soft drinks market is through personalisation. Customers like to be asked what glass they would like

with their drink and what garnish they prefer. Therefore, we would advise operators to be ready to offer a range of popular, but innovative, options for customers to create their ideal drink experience.” Kelley continues: “Insight demonstrating a decrease in alcoholic purchases creates an opportunity for operators to capitalise on the latest consumer trend. By offering a wide range of healthy soft drinks and a varied mocktail menu as part of an overall premium experience, consumers will be enticed to spend their time, and money, in establishments which they feel cater personally to them.” For more information about Beacon please visit or follow Beacon on Twitter @Beacon_YPP.

Hotelier & Hospitality Design

are more concerned with purchasing an experience, as opposed to a product. In addition to this, The Morning Advertiser’s “2018 Drinks List” also highlights that whilst consumers may be drinking less overall, when they do go out, they are seeking rich experience and drink choices. Therefore, operators must ensure that alongside a varied soft drinks range, they can also offer a complete premium soft drinks experience. This can be achieved by focusing on high quality, innovative glassware, as well as simple, fresh garnishes and great quality ingredients. The perfect serve is vital to creating a quality brand and return visits.


Getting it right the key questions to ask your hospitality technology supplier What would any restaurant manager say if you asked them if they’d like better control over labour and stock, quicker table turn and a closer engagement with customers?


he answer is obvious – and that’s why restaurant management technology is such a growing trend in the industry.

Restaurant POS software represents a step change in the constant hospitality industry battle against rising costs, inefficiency and waste.

Hotelier & Hospitality Design

It puts the power in the hands of the restaurateur, quite literally – serving staff use handheld devices to take orders and payments at tableside, while managers gain an end-to-end view of operations online from their mobile or laptop.


It also captures important information about guests, including their preferences, enabling establishments to provide the kind of personalised service today’s diners demand. So it’s no wonder that restaurant companies of all sizes – and especially multi-location groups – now rely on restaurant POS software to streamline their operations and ensure survival in today’s difficult trading conditions.

But what if you don’t yet have this valuable technology? There are a lot of restaurant management systems on offer, and it’s by no means a one-size-fits-all situation – after all, every restaurant is unique. Different systems have different facilities, and some can make a huge impact on your operational efficiency. So here are the key questions you should ask your technology vendor before making the investment.

By Luis De Souza, Chief Executive of NFS Technology Group

1. Is this a dedicated restaurant POS system? Be specific about you want. POS systems are available for retail, too, but to get all the facilities you need, you should invest in a dedicated system that has been developed to meet the special requirements of restaurants.

2. Course management – can you split courses to help the kitchen, and make changes such as a starter as a main course? This should be straightforward to change, and you should also be able to set the kitchen up so the printer or screen displays the correct information to each station, such as a grill chef.

Serving staff should be able to send orders direct to the kitchen, where it integrates with kitchen automation screens or printers so the meal is delivered swiftly. And after the meal, they can take payment at tableside and print out the receipt at a printer in the restaurant – all time-saving activities that please busy diners and help servers create a great guest experience.

4. Menu management - can you manage the menu for different times of day so staff don’t have a huge menu to deal with? This is important in restaurants that serve breakfast, lunch and dinner, which could mean an unwieldy menu on the hand-held device. With advanced restaurant management technology you can use the job code of the staff member to choose which screen layout is displayed. You can also easily set events to enable or disable menus based on the terminal or area, the employee, the job code, the time of day, the day of the week or even specific dates.

5. Order management - if diners move tables, can you reallocate everything easily? You should look for a system that provides flexible table maps where you allocate specific orders to specific tables. A good restaurant management system will also allow you to transfer the whole or part thereof the ticket, and merge or split tables up. If using Aloha Guest Manager, for instance, it will suggest a table based on wait time and profitability - it won’t suggest a party of three is seated on a four top if it’s next to another four top that can create an eight.

6. Bill management - is it possible to split bills easily for large parties? This is particularly useful for casual dining restaurants where parties are often large. It saves time for both the diners and the staff, making

table turn quicker and the dining experience seamless.

7. Inventory management can you control stock down to ingredient level? The best restaurant POS software certainly can do this, tracking the most popular menu items, spotting trends and delivering accurate forecast reports. It helps drive informed procurement and reduces waste.

8. Loyalty management – does the system capture important customer data? This is crucial in improving engagement with your customer, because if you know their preferences you can provide tailor-made service and also create email marketing campaigns that will hit the mark.

9. Cash management – can the restaurant POS software track all transactions in full detail? There’s a lot of cashflow in a restaurant business, and it can be hard to keep tabs on. A good system will give full details in real time so your cash position is always immediately visible.

10. Training – how long will it take? The best systems are intuitive to use, and staff can be taking orders within a couple of hours so there’s little disruption.

11. How much will it cost? A restaurant management system can be a major investment, but cloud-based systems represent an excellent ROI because there’s no need to buy expensive hardware – also check out rental schemes with an easy monthly payment.

What else should you think about? You’ll no doubt have plenty more questions on top of these that you want to ask any potential software supplier – your business will have its own distinct requirements. So think hard about what you want to achieve with your restaurant management system, and how you want your staff to use it; what sort of reports will help you run your business efficiently? Then ask your potential supplier to talk about restaurants they already supply, and be sure to seek references. Investing in restaurant management software may be one of the more important decisions you’ll ever make for your business. So take your time, and make sure you make a wise choice.

For more information about restaurant POS, please visit

Hotelier & Hospitality Design

3. Service management - can you send from tableside handheld devices to different printers?


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RHS GardenHyde HydeHall HallEdible EdibleGarden Garden RHS Garden Thisyear, year,Lancashire-based Lancashire-based greenhouse greenhouse and and glasshouse glasshouse This manufacturer Hartley Botanic is celebrating its 80th anniversary manufacturer Hartley Botanic is celebrating its 80th anniversary marking8080years yearsofof making making its its stunning stunning handmade, handmade, – –marking made-to-order horticultural buildings, with its team still still made-to-order horticultural buildings, with its team working from the original factory at the base of the dramatic working from the original factory at the base of the dramatic Pennines’ Chew Valley in Greenfield. Founded in 1938, the Pennines’ Chew Valley in Greenfield. Founded in 1938, the company is one of Britain’s oldest and most trusted greenhouse company is one of Britain’s oldest and most trusted greenhouse manufacturers and was the first to develop and make entirely manufacturers and was the first to develop and make entirely aluminium structures, representing a new class of greenhouse aluminium structures, representing a new class of greenhouse building in terms of practicality and engineering design. building in terms of practicality and engineering design.

Hotelier & Hospitality Design

Since then, Hartley Botanic has built a name and reputation amongst the Since then, Hartley Botanic has with builtexcellence, a name and reputation amongstfrom the horticultural elite synonymous receiving commissions horticultural eliteUK’s synonymous with excellence, from some of the most eminent gardeners,receiving designerscommissions and horticultural some of the UK’s most eminent designers and horticultural In February last year,gardeners, The Royal Horticultural Society officially institutions. In February last year, The Royal Horticultural Society officially institutions. recognised the company’s enduring commitment to British craftsmanship recognised the company’s enduring commitment to British craftsmanship by endorsing its entire product range. by Hartley endorsing its entire product in range. Botanic was founded 1938 by businessman and inventor Vincent Hartley Botanic was founded in 1938 Vincent by businessman inventor Hartley. Irrepressibly ingenuous, created and many of theVincent iconic Hartley. Irrepressibly ingenuous, created many aof the iconic products used during the war years.Vincent His inventions included headlight cowl products during the war years. inventions included a headlight mask car lights during theHis blitz, ‘everlasting’ aluminium plantcowl tags used toused mask car lights during the blitz, ‘everlasting’ aluminium used andtothe Hartley ‘safeboil’ which prevented the boiling over ofplant milk.tags His andcrowning the Hartley ‘safeboil’ however which prevented thehe boiling over milk.solely His achievement came when created theoffirst aluminium and glass greenhouse, a hugehestep forward from wood crowning achievement however marking came when created the firstitssolely and wrought irongreenhouse, Victorian counterparts. using aluminium, aluminium and glass marking a hugeInstep forward from itsVincent wood 22and wrought iron Victorian counterparts. In using aluminium, Vincent

Hartley Glasshouse under construction in the 1950’s Hartley Glasshouse under construction in the 1950’s Hartley was able to create a greenhouse which both maximised light and Hartley wasdesign. able to a greenhouse which both maximised and celebrated Hecreate was the first to employ aluminium purlins andlight joints celebrated design. He was interiors the first to employ aluminium purlins and joints to create spacious, elegant free from internal bracing, presenting presenting to spacious, internal an create optimum area forelegant naturalinteriors light. Hisfree aim from was to create bracing, structures which which are which still were beautiful, clean, uncluttered principles an optimum area for natural light. and His practical, aim was to create structures clearlybeautiful, evident inclean, every uncluttered greenhouse built by the company today. were and practical, principles which are still clearly evident in every greenhouse built by the company today.

Fresh Produce


The Victorian Grand Manor at Belmond Le Manoir aux Quat’Saisons The Victorian Grand Manor at Belmond Le Manoir aux Quat’Saisons

Lingholm Estate, Keswick Lingholm Estate, Keswick

Hartley greenhouses installed at Belgrave Hall in 1950 are still in use today Hartley greenhouses installed at Belgrave Hall in 1950 are still in use today

In a throwaway age Hartley Botanic makes greenhouses and In a throwaway age Hartley Botanic makes greenhouses and glasshouses which truly stand the test of time and, as such, glasshouses which truly stand the test of time and, as such, become heirlooms for generations of families. The company become heirlooms for generations of families. The company are regularly contacted by customers requesting small parts for are regularly contacted by customers requesting small parts for their decades-old decades-oldgreenhouses greenhouseswhich whicharearestillstillproviding providing their excellent service. This longevity of use is even experienced excellent service. This longevity of use is even experienced by by customerswho whodismantle dismantleand andreinstall reinstalltheir their greenhouses customers greenhouses within a new property, and sometimes abroad. Some within a new property, and sometimes abroad. Some of of HartleyBotanic’s Botanic’soriginal originalstructures structures also standing Hartley areare also stillstill standing andand Botanic greenhouse at Belgrave fulluse, use,such suchasasthe theHartley Hartley ininfull Botanic greenhouse at Belgrave Hall,installed installedinin1950 1950and andthe the glasshouse Glasgow Botanical Hall, glasshouse in in Glasgow Botanical Gardensinstalled installedinin1988. 1988.The Thecompany company offers a 30 year offers a 30 year Gardens ‘lifetime’guarantee guaranteewhich whichcovers coversboth boththethestructure structure ‘lifetime’ andand installation ofofitsitsgreenhouses greenhousesand andglasshouses, glasshouses,a formal a formal installation acknowledgementforforcustomers customers reality of their longevity. acknowledgement of of thethe reality of their longevity. still machinery to to make precision parts. stilluses usesoriginal, original,hand-operated hand-operated machinery make precision parts. ItItisispartly and loyal team which is behind thethe partlythis thishighly highlyexperienced experienced and loyal team which is behind company levels of of customer service. company’s’ssuccess successand anditsitsold-fashioned old-fashioned levels customer service. The fact that ‘the first cost is the last’last’ Thecompany companyprides pridesitself itselfononthe the fact that ‘the first cost is the when andand on on its its 360360 degree whenbuying buyinga aHartley HartleyBotanic Botanicgreenhouse greenhouse degree service offered at at thethe conception, servicefollowing followingpurchase purchase- full - fullsupport support offered conception, Hartley Botanic also offers an exemplary, design andinstallation installationstages. stages. Hartley Botanic also offers an exemplary, designand long-term commitment to customers’ needs for the lifetime of their long-term commitment to customers’ needs for the lifetime of their greenhouse, which in most cases is for many, many years. greenhouse, which in most cases is for many, many years.

Wynyard Hall, Tees Valley Wynyard Hall, Tees Valley

Belmond Le Manoir aux Quat’Saisons Belmond Le Manoir aux Quat’Saisons

For more information please visit: or call 0800 783 8083. For more information please visit: or call 0800 783 8083.

NOTHING ELSE IS A HARTLEY NOTHING ELSE IS A HARTLEY ©The Royal Horticultural Society. Endorsed by the Royal Horticultural Society. Registered Charity No 222879/SC038262

©The Royal Horticultural Society. Endorsed by the Royal Horticultural Society. Registered Charity No 222879/SC038262

Hotelier & Hospitality Design

As well as his engineering and design vision, Vincent Hartley set an As well as his engineering and design vision, Vincent Hartley set an overall ambition for the company - to produce ‘the finest greenhouses overall ambition for the company - to produce ‘the finest greenhouses money can buy.’ Hartley Botanic stands firmly behind this founding money can buy.’ Hartley Botanic stands firmly behind this founding ambition, maintaining it through an uncompromising approach to ambition, maintaining it through an uncompromising approach to craftsmanship and very personal customer service. craftsmanship and very personal customer service. All Hartley Botanic’s greenhouses and glasshouses, whether a All Hartley Botanic’s greenhouses and glasshouses, whether a Victorian Grand Manor or a small lean-to, are handmade to order Victorian Grand Manor or a small lean-to, are handmade to order using the finest materials and represent the highest level of using the finest materials and represent the highest level of engineering design. From the stainless-steel capping screws and engineering design. From the stainless-steel capping screws and durable polyester coated finish, to its extruded aluminium alloy durable polyester coated finish, to its extruded aluminium alloy sections, greenhouse speaks speaks of of sections,each eachelement element of of aa Hartley Hartley Botanic Botanic greenhouse fine workmanship and a commitment to enduring strength, longevity fine workmanship and a commitment to enduring strength, longevity and andperformance. performance. Every is unique, unique, designed designed EveryHartley HartleyBotanic Botanicgreenhouse greenhouse and and glasshouse glasshouse is inincollaboration to their their individual individual collaborationwith with the the customer customer and and according according to needs. from traditional traditionalto to needs.The Thecompany companyoffers offers different different model model styles, styles, from customised according to any contemporary, which are individually contemporary, which are individually customised according to any number requirementsand and numberofoffactors, factors,from fromthe the garden garden site site to growing requirements design such as as Verona Verona designtaste. taste.Tasteful Tasteful colour colour options options are available available such Stone glazed partitioning partitioning to to Stoneand andThe TheOlive Olive Leaf, Leaf, as as well well as as internal glazed create staging, shelving, shelving, createdifferent differentgrowing growingzones. zones. Accessories Accessories such as staging, decorativefinials finialsand and integrated integrated aluminium aluminium cold-frames cold-frames also decorative also further further garden buildings for personalisethis thismost mostindividual individual of of garden for ‘extending ‘extendingthe the personalise growingseason seasonatatboth bothends.’ ends.’ growing Customerspurchasing purchasing aa Hartley Hartley Botanic Botanic greenhouse greenhouse or Customers or glasshouse glasshouse aremaking makingan an investment investment which which will will stand stand the are the test test of of time, time, span span generationsand andbe berobust robust enough enough to to travel travel well. well. generations Someofofthe theteam team working working at at Hartley Hartley Botanic’s Botanic’s Greenfield Some Greenfield factory factory have worked there for over 20 years. The oldest have worked there for over 20 years. The oldest member member of of the the the company for 50 years team, David Littlewood, has been at and team, David Littlewood, has been at the company for 50 years and


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Amici di Carlo brings experience to affluent

Hotelier & Hospitality Design

The affluent commuter town of Bearsden in the north west of Glasgow is the lucky recipient of a brand new, family-owned Italian restaurant and delicatessen, thanks to the efforts of renowned Scottish/Italian restaurateur Carlo Andreucetti and catering equipment specialists QED.


Amici di Carlo provides over-the-counter Italian cooked meats, cheeses, cakes and many other delicacies together with pizzas, salads and fresh Italian coffee to eat in or take away. As Carlo explains: ‘After being away from the restaurant business for some time, my partner and I decided to design a new outlet majoring on good quality, fresh Italian ingredients that the people of Bearsden could enjoy throughout the day.

Transformation of former bakers ‘We came across a former bakers’ retail and café premises near Bearsden Cross in the heart of the community and

set about transforming it into an authentic Italian dining experience earlier in 2017. ‘I had known Robert Campbell of QED for many years, as he is a well-regarded figure in the Scottish and UK catering industries. I was particularly impressed with the QED selection of display counters and knew that I could trust Robert and his team to deliver a project that matched our vision for Amici di Carlo. ‘The final result combines Italian warmth and hospitality with the very latest catering technology to create a unique venue that has our personality running all the way through it.

Italian dining and deli Glasgow suburb ‘The local Bearsden residents are already enjoying the unique ambience of Amici di Carlo and are coming in regularly to take advantage of the retail, takeaway and eat-in offerings of the business.

Extensive range of equipment QED supplied all the building refurbishment, shopfitting, electrical and plumbing work, including lighting, air conditioning and toilets. In addition, the equipment that was supplied and installed included refrigerated display counters, an ice cream counter, back bar coolers and shelving in the restaurant. The kitchen equipment included dishwasher, glass washer, storage refrigeration, pizza oven, pizza prep table, saladette, cooking suite, extraction, hygienic wall cladding and safety flooring. For further information visit:

‘I have nothing but the highest praise for QED, who delivered a complex project with great expertise, on time and on budget.’ Hotelier & Hospitality Design

Unique ambience


How hoteliers can embrace design to create exceptional guest experiences

By Dean Concannon, Design Director for Harrison

Design has always played a critical role in defining a hotel’s brand experience. However, over the last few years many hoteliers have been playing catch up with changing consumer demands and behaviours that places less emphasis on brand loyalty and more on the search for novel and engaging experiences. In challenging economic conditions, you might think meeting these new customer demands to be costly, however at Harrison we believe you don’t have to throw huge amounts of capital at a project to bring your hotel kicking and screaming into the modern age.

Hotelier & Hospitality Design

We champion and have driven innovative solutions that maximise the use of public areas in hotels, thinking more like retailers to make spaces flexible and engaging for guests, while helping you to generate income morning, noon and night.


Here’s our five top tips for hoteliers looking to embrace design to create exceptional guest experiences: 1. Own your architecture – utilise every aspect of your property, from the basement to the rooftop, to create compelling design solutions which surprise, thrill and go against the norm. 2. Bring the outside in - turn your hotel into lifestyle driven environments, where guests can work, rest

and play all in one place. Create spaces where your guests want to be any time of day or night. 3. Embrace the unconventional – Moxy by Marriot is a great example of a stylish hotel brand designed to give guests everything they want at an affordable price point. 4. Tear down boundaries - your lobby, bar and restaurant areas should be used to create free flowing food and drink spaces that encourage conversations and networking amongst your guests. 5. Challenge assumptions – just because something has always been done that way, doesn’t always mean it always should. Exciting and unique design isn’t something that is exclusive to boutique hoteliers - it can, and should, be embraced by all.

We believe that hoteliers need to be confident in creating thought provoking and unique concepts that deliver compelling reasons for guests to connect with your brand. With an abundance of choice in the marketplace and with new sector challenges posed by the likes of Airbnb, thoughtful design is a prerequisite for any property looking to succeed. Experts in creating and delivering dynamic brand experiences, Harrison has a diverse pool of talent and skillsets spread across four international cities – Dubai, Dallas, London and Birmingham. For more information, please visit:







... for every occasion! Contract Furniture Group Contract House, Little Tennis Street South, Nottingham NG2 4EU


0115 965 9030

Business Directory

Concept are acknowledged as one of the leading bar specialists and innovators in the industry and naturally we feel we could be of interest to you on specific projects, either as bar consultants, suppliers, installers or purely as fabricators, which being in house allows us to keep a tight control over all aspects of manufacture. Concept are pure bar specialists and that is our forté, we provide quality functional bars for any environment for anyone who is serious about bars and it has led us to work for most of the key and innovative operators in the industry. Our fabrication is of the highest quality and speciality, and because of the nature of the fabrication and expertise and the design we offer, we can make each bar bespoke to a client’s exact requirements. Concept bars, Midway House, 51 Huddersfield Road, Meltham Holmfirth, HD9 4AF - 01484 852666

English Trading Co has been supplying some of the world’s most recognisable names and brands in the hospitality industry since 1975. Our comprehensive product range covers everything for the contract hospitality industry, from bed linen, duvets, pillows, mattress protection, luxury toppers, towels, bathrobes & slippers; right through to soft furnishings, curtains, tracks, poles and blinds.

The Coravin Wine System is the only tool in the world that lets you pour wine without ever removing the cork using Coravin’s proprietary technology. Now wine enthusiasts can expand their palates by exploring, comparing and contrasting regions, varietals, producers, styles and vintages without exposing entire bottles to oxidation. Restaurants and wine bars can use the Coravin System to expand their wine programs by offering better wines by the glass, without the risk of oxidization if a bottle is not sold that night, while wineries and wine stores can offer customers a taste of fine wines before they buy. The Fine Bedding Company Hotels Division – Specialist manufacturers/suppliers of hotel duvets, pillows, mattress protectors & pillow protectors .

Vigorous sourcing from across the world is complemented by our very own state-of-the-art manufacturing and warehouse facility, located in the UK. A dedicated design and planning service will help you create the perfect look with a range of fresh designs and ‘inspiring ideas’. Finally, our professional installation team will ensure all products are expertly fitted to meet the most exacting of standards.

100 years of heritage and THE experts in hotel duvet & pillow manufacturing, with our own Smartfil® advanced fibre filling that can’t be found anywhere else in the market, we have revolutionized hospitality bedding. Having reinvested £1million into our state-of-the-art, purpose-built manufacturing facility, we set the standard for the highest performing commercial bedding for hotels. Light, washable, hygienic hotel bedding that’s a dream for both guests and housekeepers alike, & can be washed in-house to save on laundering.

Unit 1, Gibson Drive, Buckshaw Village, Chorley, Lancashire, PR7 7JR., +44 (0)1772 431 549

The Fine Bedding Hotels Division, Unit 10 Cobra Court, Blackmore Road, Trafford Park, Stretford, M32 0QY, +44 (0) 7780 443224

Hotelier & Hospitality Design



Flexfurn is the specialist in flexible and functional furniture for the hospitality industry. We carry a wide range of foldable or stackable chairs, tables, trolleys, covers and accessories. On top of that Flexfurn sells the X Design brand, a portfolio of design lounge furniture that we develop and manufacture ourselves. The range contains lightweight, multifunctional and practical party/dining tables, chairs, lounge seats and accessories for hospitality professionals. Custom made trolleys ensure that the furniture is easy to store or transport. The range contains furniture for outdoor as well as indoor use. X Design pieces are sold exclusively by Flexfurn. For more information, contact us via or visit our website

LeisureBench is an industry leading trade supplier of quality outdoor furniture, some of which is suitable for indoor use. Established in 2001, we have grown into one of the country’s leading suppliers of outdoor products and we pride ourselves on offering unrivalled care and service for our customers. Our furniture is selected from manufacturers worldwide for strength, longevity, quality and excellent value for money. Situated in the heart of the UK, with over 50,000 square feet of warehousing guarantees fast delivery throughout the UK. Our range is extensive including heavy duty picnic tables, classic Rattan, teak benches, tables and chairs, a large range of polypropylene chairs, hardwood, recycled plastic, aluminium, accessories and much more. For your peace of mind, all our products have a two year guarantee. Visit our website on to see our full range, or telephone our dedicated sales team on 01949 862920. Email:

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The company was the first to develop and make a solely glass and aluminium structure and is the Royal Horticultural Society’s recommended aluminium greenhouse and glasshouse supplier. All Hartley Botanic’s glasshouses and greenhouses are handmade to match customers’ specific growing needs and requirements using the finest materials and representing the highest level of engineering design

At Nomique we deliver innovative, high quality, British manufactured sustainable seating solutions. We are a company to be trusted, for both loyalty and reliability. We are continually exceeding our customer’s expectations with our extensive knowledge and experience. Our team believe in going the extra mile to create the best quality for the most accessible price. Designing with ergonomics and flexibility in mind, to produce seating to suit everyone and every environment. Nomique Seating Ltd, Unit A, Halesfield 14, Telford, Shropshire, TF7 4QR. 01952 585828

For more information go to:

Sentinel is a company with a clear goal: we offer water treatment products and services that provide the best lifetime protection for heating and hot water systems. We are recognised and endorsed by the leading suppliers of heating and hot water systems and associated components. Throughout the years, we have developed strong working relationships with many of the largest brands in the plumbing and heating industry. We have a comprehensive range of products supported by approachable experts to help you achieve best practice protection for commercial systems, protecting against limescale, corrosion and accompanying problems which can cause inefficiency or failure, and ultimately impact profits and customer experience. 7650 Daresbury Park, Warrington, Cheshire, WA4 4BS

SICO Europe is the leading worldwide manufacturer of mobile folding space efficient products that help you maximise your space. The detailed engineering and superior manufacturing that goes into every SICO Europe product is supported by a strong warranty programme and excellent customer service. SICO Europe is committed to serving the hospitality industry with a complete line of innovative products designed to assist you in turning rooms around quickly and increasing room flexibility, for example our mobile folding tables, stages and portable dance floors quickly transform a meeting room into a party room, a banquet into a convention space, or a reception into a dance.

+44 (0) 1928 704 330

The Link Park, Lympne Industrial Estate, Lympne, Kent, CT21 4LR. +44(0)1303

Forever Better’ with Miele Professional. Miele Professional is the global leader of commercial laundry equipment and dishwashers, providing the highest quality products designed to deliver exceptional results every day. Renowned for their outstanding build quality, innovative technology and energy efficient performance, Miele prides itself on its attention to detail.

The Synergy Grill is a pioneering chargrill that uses 52% less gas. This gas saving equates to an average of £12,238 every five years, helping cultivate a carbon neutral kitchen. It also uniquely has no fat tray to clean. These benefits have been adopted by top chefs and snagged top prize for innovation at The Commercial Kitchen Show where the judges were “Wowed by a British-made design that is a true innovation for chargrilling.”

0845 365 6608

The greatest benefit, however, is flavour. Synergy Grills get hotter than average chargrills. Heat ‘atomises’ the natural fats that are released during cooking which are misted back into food making it incredibly succulent.

01480 811 000

Hotelier & Hospitality Design

Celebrating its 80th Anniversary this year, Hartley Botanic is one of the UK’s oldest and most trusted greenhouse and glasshouse manufacturers.


Business Directory Beverages

Hi Spirits +44 (0)1932 252100


Tevalis 01923 294446

Interiors & Design

CUBBINS 01434 604 181


BALMORAL TEXTILES (028) 90617431


Philip Watts Design +44 (0) 115 9269756

Tableware +44 (0)1248 600656

Radnorhills We have a passion for making the simplest of things taste great! We offer an array of delicious tasting soft drinks made from the finest ingredients we can source and our own Natural Spring Water. We offer Mineral Water, Premium PressĂŠs, Fruit Juices, Flavoured Water and School Compliant Drinks. Please contact us for more details on or visit. Tweet us @Radnorhills

WRS +44 (0)1933 533880



Barry Perrin +44 (0)1992 611415

Flexfurn +44 (0)1242 524777



Neon creations +44 (0)1204 655866

Coffee/Coffe Machines

Hotelier & Hospitality Design

FRIMA +44 (0)845 680 3981


Cuisine Quip +44 (0) 118 957 1344

OASIS GRAPHICS +44 (0)1242 524777 Oasis Graphic Co produce and install bespoke & large format graphics for unique interior & exterior hospitality spaces. Contact us now for: signage, building wraps, digital wall coverings, window and floor graphics, banners and hoardings, backlit graphics and vehicle graphics

Kimbo +44 (0) 208 987 9070


DEALERS is a one stop warehouse for all your design needs. Always 7,000 different items in sock including new, old, antique, and vintage furniture plus all types of home & living accessories, garden ornaments, structures and statuary plus much more at our extensive showroom and acres of outside wonders. Everything you need if you are in business for retailing, displaying, refurbishing, dressing & all types of design projects. Visit us either at our website or in person at our huge premises in the countryside. 01743 761241

e: t: +44 1628 532003 w:

Coffee Services +44 (0) 843 289 2109

To advertise in the directory please contact Justin Courtney on 01843 448443

Jura +44 (0) 800 552 5527

A pioneering NEW material with endless possibilities

Our new and established Kimorra® table tops look stunning on both sides of the glass giving the design two creative opportunities. Our table tops have been laminated between two layers of toughened glass magnifying the depth and colour of the surface. Available in a wide range of designs, Kimorra® table tops can fit the theme of any setting. Kimorra® also has applications as a veneer for furniture making, light fittings and many other possibilities.



Telephone: 01260 540 574


... for every occasion! Contract Furniture Group Contract House, Little Tennis Street South, Nottingham NG2 4EU

0115 965 9030

Hotelier & Hospitality Design



Equipline takes a glimpse

foodservice market and explores As a nationwide commercial catering equipment Distributor we have been able to maximise opportunities and capture some major concerns of foodservice operators through personal contact with customers either by visits, or conversations while attending our relaxed Open Kitchen Live events. These were ultimately distilled to the same fear: “loss of customers”.

There are multiple reasons to be fearful: loss of customers can be the result of many, complex, factors: the following were the foremost areas of concern:

The customer invested in the system including a Nieco automated conveyor char broiler, an Antunes ‘Cheese Melter’ and a VCT Hi-Speed Vertical Contact toaster for toasting their buns - their burgers sell at a whopping £14.75each.

Seeing is Believing! See Left for comparison of customers’ fresh burger cooked on Nieco conveyor char-broiler in 3.45 mins vs cooked on customers’ own chargrill in 8 minutes (cooked by its own Chef) to same internal temperatures

Shortages of skilled staff can probably be attributed to most of the fears outlined above plus the further fear of a reduced pool of potential employees. To harness lesser skilled staff savvy Operators have been investing in the latest technological advances unsurprising from large chains with very deep pockets.

10/12 second drop - its auxiliary heaters ensure super-hot buns

keep up with competitors

• How to offer wider day-part appeal to generate sales during quiet hours

• How to speed up service at peak times,

particularly during precious short lunch periods

• How to maintain quality when trying to speed up cooking/re-heating/Hot Hold processes

Hotelier & Hospitality Design

One (smaller) customer visited Equip Line’s Live Kitchen intent on speeding up service by introducing a Hot Grab & Go. The interactive live demonstration proved that we could simplify the system, significantly speed up their production process, and enhance its product.

See right for one of our companion pieces for the Nieco Broiler - Hi-Speed Vertical C o n t a c t To a s t e r VCT2000 – never proven by us but said to toast around 750 buns per hour – all we know for a fact is that in continuous production a single person cannot feed the unit fast enough!

• How to stay ahead of – or at least


One result of automated technology is BK, a major in every sense, uses conveyorised char broiling platforms worldwide to cook its burgers.

Interestingly, smart smaller start-up companies ‘bit the bullet’ and made substantial investments in equipment and so evaded several threats by either increasing their ability to employ unskilled staff, or enhancing or preserving their brands’ product consistency and quality into the foreseeable future.

Automation ticked all ’fear’ boxes for 3 Ethnic Operators. Visiting from the North East each were seeking a solution that would release them from the tyranny of char-griddles dogged by a lack of skilled staff, and to improve product consistency and temperature control.

at deepening fears within the means of minimising them. They brought their own products - spiced Burgers, marinated Chicken Tikka, marinated cubed lamb, spiced minced lamb kebabs, whole muscle marinated chicken breasts, a variety of mixed vegetables - to the Live Kitchen and tested the Nieco conveyor charbroiler:

Our team quickly established optimum temperature and belt speeds and produced each product to consistent core temperatures and an authentic finish comparable with that of a tandoor. All 3 invested to speed up their production, achieve product consistency, and easily train lesser-skilled staff to use this simple automated system. Sometimes Hot Holding is the answer to speeding up service and many customers use the visual attraction offered by presenting products in Hot MultiDeck display units.

Can’t ignore retail sector giants such as Tesco, Waitrose, Morrison’s, which primarily sell cooked Chickens, and passing their rigorous design standard testing processes acts as a testament to the efficiency of equipment, in this case Fri-Jado Hot Multi-Deck units.

Says Equip Line MD, Jacki Walker: “Our experience proves these innovative technologies are not just for major operators, but are equally applicable to small and independent operators. We have really enjoyed being challenged this past year, and look forward to working with customers to develop solutions to their specific challenges in 2018”.

A ‘Grab & Go’ is not just for Chickens! These household name retailers, together with many high street icons including Pret A Manger, Greggs, Itsu, Abokado, and many more are all further testament to the efficiency of the units when holding a great diversity of products. A few examples includes Soups, one-pot Stews, porridge, pastries & pies, hot sandwiches, - and not to forget Wraps which actually started the craze! All offer their customers high quality products held at correct legal temperatures that they can literally just Grab ‘n’ Go.

Hotelier & Hospitality Design

A ‘Grab & Go’ system is a real time-saving boon to time-poor customers who just want to run into your store, grab their favourite lunch, pay and go!


LG HVAC Systems

You can’t see it, you can’t hear it, but, you can feel it. A true hospitality experience How comfortable guests feel during their stay is essential to a hotel’s reputation yet at the same time hotel owners must consider how much energy in operational cost they are willing to take on. LG HVAC solution is the answer to the problem.

Hotelier & Hospitality Design

Hotel lobbies are large spaces with high ceilings that require year round availability of heating cooling and ventilation LG ducted or cassette fan coils with HRV cool heat and ventilate large spaces effectively making comfort more accessible than ever before.


When guests checking LG AC control activate the air conditioner in the room creating the perfect climate by the time they walk in the door. Guest rooms are where people really want to feel relaxed and comfortable. LG provides a total solution for guest rooms to meet the best quality of comfort and energy saving ceiling concealed duct with Heat Recovery Ventilation provide a constant stream of fresh air to ventilate the room and maintain optimum temperature thanks to LG multi V smart load control. The low noise indoor unit in the guest room has been designed to be as quiet as possible for maximum comfort. LG control interface displays temperature humidity in comfort levels with the design that easy to read and control. On Demand the LG Multi V™ heat recovery system channels the indoor unit excess heat to the Hydro Kit system generating water temperatures of up to 80 degrees Celsius to be used to heat indoor pool, or hot water consumption in guest rooms and kitchens without increasing energy used for the heat recovery system which allows simultaneous independent heating and Cooling by moving heat energy from one area to another. To be able to effectively manage extensive and complex HVAC system LG Controls provide the ideal solution with its Touch Central Control to manage not only the HVAC but also other ancillary hotel components such elevators, pumps, lights etc to save and control energy consumptions and maintenance locally and remotely. LG central control system provides a variety of Solutions saving running costs and efficient energy control, the peak wattage function limit peak energy usage by controlling indoor units they can also set schedules in

Extensive range and styles of indoor units and Heat Recovery Ventilation

Heat recovery system with hydro kit using wasted heat from indoor units and generate hot water.

advance for certain times. Its energy management enables monitoring all operational details in power consumption visual Navigation show current operation status on floor plan in one view controller can be easily accessible via smartphone for your convenience moreover improve building management system connection makes the LG control solution compatible with existing building management systems. Also for hotels and resorts which are located near beaches the world’s only LG Ocean Black paint technology prevents corrosion of outdoor unit due to salty sea breeze for exceptional durability and long lasting performance. LG HVAC equipment distributed and extensively supported by Space Air 37 years experience in distributing air conditioning equipment since 1980 supported by un-matched accumulated data of over 22 GB supports the product through Architects, Specifiers, Contractors, Facility & Maintenance companies with design assistance, specifications, after sale support, logistics, spare parts and on/off site support to all customers from Guildford and Bristol sales offices.

Contact us on 01484 478 715, or visit our website


Aesthetic design You no longer need to be told what your air conditioner should look like. With LG’s revolutionary ARTCOOL Gallery, you can change the look of your air conditioner to whatever you want.

Air conditioning is a system for controlling the humidity, ventilation, and temperature in a building.

Choose your own design cover

Stylish design solution for all applications. Residential, Commercial, Retail, Office complex, Hotels, Health Centres, Hospitals. ( 01483 478 715 * 8

Space Air Ltd - Official distributor of LG Electronics

Hotelier & Hospitality Design