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March 2019: Hotel Openings & Refurbishments , ScotHot Show, The Cleaning Show, Northern Restaurant & Bar Show

Hotelier & Hospitality Design

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Zornitza Family Estate to officially open in March 2019 Relais & Châteaux’s first Bulgarian property setting the standard in luxury Spread over 3,000 acres of land and offering just six boutique villas and nine studio suites, Relais & Châteaux’s first foray into Bulgaria is one of unparalleled luxury with the grand opening of Zornitza Family Estate in March 2019. Set among over ten stunning vineyards in the heart of the Melnik wine region, the luxurious property is just 10 minutes from the Greek border and less than an hour’s drive from Thessaloniki International Airport. The fifteen nature-inspired accommodations offer the ultimate in privacy and comfort, boasting panoramic views of the countryside. Each of the six private villas and nine studio suites are elegantly designed and made

from natural stone and wood, sleeping between two and four guests for the perfect romantic or family getaway. Guests can enjoy sweeping vistas of the surrounding vineyards, Pirin Mountains and Melnik Sand Pyramids and have access to the hotel’s outdoor pool, which benefits with an all year round 38 degree balmy temperature thanks to the estate’s thermal mineral springs. A haven for foodies, Zornitza Family Estate also features Restaurant aEstivum, combining ever-evolving international gourmet trends with local products, and is headed up by Executive Chef Vassil Spassov who has a wealth of experience from world-acclaimed NOMA and Alain Ducasse under his belt. Many of the ingredients have been sourced and grown from the property’s own Eco Farm, which produces its own organic fruit and vegetables, raises its own livestock and produces its own wine, honey and truffles. aEstivum’s wine list features over 500 labels from around the globe including many of its own, and during soft launch won an award from Wine Spectator in the USA. The five-star property also features a luxurious spa, ZOMA Body & Soul, which is spread out over 1000sqm. Bringing a holistic

approach to wellness through personalised treatments, guests can also enjoy a steam bath, salt mineral pool, sauna and jet pool, as well as 20m indoor pool with relaxation zone and bar. Treatments use healing mud from a nearby extinct volcano and honey from the estate’s own beehives, as well as Darphin for a variety of indulgent body and facial treatments.    Well positioned for stays throughout the seasons, guests can drive just over an hour to the slopes to Bansko Ski Resort or just under an hour to the stunning beaches of Halkidiki, and the area receives 330 days of sunshine per year.


Contents March 2019

Hotel Openings & Refurbishments ScotHot Show Preview The Cleaning Show Preview Northern Restaurant & Bar Show Preview Recommended Suppliers

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Hotelier & Hotel Design Magazine is the leading publication and established web resource in the business. Providing comprehensive reporting on hotel industry news and exclusive coverage of the latest ecological-friendly green hotels and bar designs, HHD Magazine keeps you updated on the latest hotel trends in technology and innovative ideas.

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HALL Group announces the opening of HALL Arts Hotel in Autumn 2019 Dallas-based real estate developer HALL Group have announced the opening date of the HALL Arts Hotel, that is set to open in the Autumn of 2019 in Dallas’ Arts District. Craig Hall, HALL group founder and chairman, said: “We are pleased to announce the upcoming opening of the HALL Arts Hotel in the Dallas Arts District. I strongly believe that art, in all its forms, nourishes the human spirit, and as a longtime patron of the arts in Dallas, I cannot think of a better location for this exciting new boutique hotel. I look forward to welcoming guests this fall to experience all that the neighbourhood and hotel have to offer.”

inspired suites. The property will also be home to two culinary concepts: Ellie’s, which is a dining destination inspired by Craig Hall’s late mother, Ellie Hall, and a second concept set to be announced in 2020. Additional hotel features include Ellie’s Lounge and Terrace, which will host live music and entertainment, over 6,000 square feet of private event space, and a rooftop pool. Mayor Mike Rawlings added: “Craig Hall and his team have dedicated themselves to investing in the future of the Dallas Arts District, our city’s artistic and cultural centre. The HALL Arts Hotel will bring even more visitors, artists and entertainment to the vibrant district that has put Dallas on the map as an international arts destination.”

Designed by award-winning firms The hotel will be managed by HKS Inc. and Bentel & Bentel, HALL Latitudes: Lifestyles by Crescent Arts Hotel will feature 183 guest Hotels & Resorts headquartered in rooms, including 10 Arts DistrictHotelier 1/2 190 x 130mm NEW FEB19.qxp_Layout 1 07/02/2019 15:09 Page 1

Fairfax, Virginia. and be adjacent to HALL Arts Residences, a  28-story residential tower slated to open in early 2020. “The development of the HALL Arts Hotel and its contribution to the Dallas Arts District is a culmination of Craig Hall’s long-term vision to build a modern and significant landmark that will transcend the luxury travel guest experience,” says Crescent Hotels & Resorts CEO Michael George. “Our team of industry veterans leading this project are developing hotel offerings that will be fresh, imaginative and warm.”

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Hotel Openings & Refurbishments

Hampton by Hilton Debuts in France

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ampton by Hilton Paris Clichy Opens Its Doors as the Brand’s First Property in the Bustling City of Paris, as the Brand Celebrates 250,000 Rooms Across the World.

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Hampton by Hilton has opened its doors in France, welcoming guests to experience Hamptonality in the French capital. Hilton has partnered with the NAOS Hotel Groupe to introduce its award-winning global value brand, with over 2,410 hotels worldwide, to France. The hotel joins eleven other Hilton properties in the country, including the recently opened Hilton Garden Inn Bordeaux City Centre. Located at the gates of Paris, in a fast-growing business district, Hampton by Hilton Paris Clichy offers easy access to Palais des Congrès Porte Maillot for business travellers and is just fifteen minutes away from Paris city

centre. With 156 guest rooms, a free hot breakfast and a complimentary fitness centre, the hotel is a convenient choice for business and leisure travellers alike. “We are delighted to bring Hampton by Hilton’s warm, friendly service to Paris,” said Stephanie Le Vu, general manager at Hampton by Hilton Paris Clichy. “Guests travelling to the city for business or leisure will find our hotel a convenient accommodation option, with So Ouest, Galeries Lafayette and Opera nearby.” The opening of Hampton by Hilton Paris Clichy presents a milestone for the brand, as it now has 250,000 rooms open across Hampton by Hilton properties across the world. Hampton by Hilton Paris Clichy is part of Hilton Honors, the award-winning guestloyalty program for Hilton’s 15 distinct hotel brands. Book

direct at Hilton.com, through the Hilton Honors app or through other official Hilton channels for more perks and a price match guarantee. In Europe, Middle East & Africa, Hilton’s rapid growth has led to the creation of nearly 25,000 jobs in the last year alone. HAMPTON BY HILTON PARIS CLICHY HIGHLIGHTS • Conveniently located just 3km away from Palais des Congrès Porte Maillot • Contemporary business hub for small meetings • Fully equipped 24-hour fitness centre • Complimentary WiFi throughout GUESTROOMS • 156 contemporary rooms • Modern facilities and useful elements of room furnishing • Complimentary tea and coffee facilities • Beds with comfortable pillows and soft linen • 40-inch LCD TV and working space DINING • Free hot breakfast • Eat Zone offering a wide selection of seasonal dishes • Living Area offering selection of light bites and snacksk BUSINESS • Modern business hub offering a wide range of services and facilities, including free printing For further information about Hampton by Hilton Paris Clichy contact Charlotte Drake at +44 (0)1253 608999.


Hotel Openings & Refurbishments

NEW VILLAS JOIN THE CARROSSA FAMILY

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ituated in the north east of Mallorca near the historic town of Artà, the five-star resort with just 75 luxurious rooms and suites, opened in May 2018 and has proved an attractive new destination for those looking to discover an authentic Mallorcan experience in stunning surroundings. With the venue set to reopen on February 23 after the winter break, the two new fourand five-bedroom villas are brimming with comfort and can provide the perfect location for a get-together with friends or family with privacy, but all within just a few steps of the exceptional services on offer throughout the main hotel. So whether it’s for a an extended family holiday, a group of golfers to tackle any of the nearby courses at Club de Golf Alcanada, Son Servera, Capdepera, Canyamel or a group of friends and couples joining

together in style, it provides the perfect combination for socialising and privacy all under one roof.

high-end SieMatic kitchen, satellite TV, WiFi and stereo, all guests can take advantage of the hotel’s superb facilities.

Peter Hamacher, director of sales and marketing for owners Hamacher Resorts, said: “These exceptional villas can sleep 8-10 people in comfort. Each has its own infinity pool, outdoor barbecue areas and a daily cleaning service.

Carrossa is home to a stunning 1,500m2 state-ofthe-art wellness centre, built and designed to the highest specification with saunas, steam bath, ice fountain, and a wide selection of massage, beauty and special treatments, as well as a high-tech gym.

“There is a nice balance between the social areas for people to spent time with each other but each air-conditioned bedroom has its own en-suite bathroom so you can find your own personal space too and you are not standing on each other’s toes all the time.”

The former manor ground gardens of Carrossa are also home to an inviting heated outdoor panoramic infinity pool and deck. Carrossa’s fine cuisine offers a range of sophisticated international and local dishes in the fine-dining Restaurant Carrossa, or an extensive choice of dishes in the more informal Bistro Badia, both of which deliver panoramic views from the terrace.

Prices start from €720 per villa per day (February 23 to April 14 and October 13 to November 17, 2019). Aside from some wonderful touches: natural stone baths, Italian design interior furniture,

www.carrossa.com www.theazaleagroup.com

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Group holidaymakers looking for style and luxury in Mallorca will be turning their attentions to Carrossa after the addition of two new lavish villas.

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Hotel Openings & Refurbishments

ZANNIER HOTELS TO OPEN CAMP IN KARAS, NAMIBIA Sonop will be the second opening from Zannier Hotels in Namibia following the launch of Omaanda in summer 2018

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his summer will see the hotly-anticipated opening of Sonop, a luxurious tented camp nestled on the Southern edge of the Namibian desert in the Karas region, two hours from the majestic red dunes of Sossusvlei. It will be the second opening in Namibia from Zannier Hotels, further to the launch of Omaanda in July 2018.

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Sonop has been constructed atop a group of boulders and comprises ten luxury tents which invite guests to live the life of intrepid explorers from the early 20th century. Just like those British travellers who traded their beloved homes for the bare Namibian desert dunes, guests staying at Sonop will experience a taste of living in complete isolation, immersed in the surrounding landscape but still able to enjoy the bespoke high-end luxury experience offered by Zannier Hotels.

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The lodge is located approximately 80 minutes by plane from Namibia’s capital, Windhoek, and has its own landing strip or, for those who wish to travel by road, it is approximately a 4.5 hour journey in a 4X4 Jeep. Whilst en route, guests can spot numerous boulders dotted amongst the long stretches of sand dunes. These enormous piles of granite rocks are the result of ancient volcanic eruptions, since polished and hollowed out by millions of years of weathering and are typical of the local geography. It is at the foot of one of these majestic rock formations that Sonop is located.

A JOURNEY THROUGH TIME Designed to mimic a refined British colonial experience from the 1920’s, the ten spacious tents aim to offer a unique journey through time. Richly furnished with antiques made from exquisite materials, colourful carpets and precious woods, guests will feel the spirit of adventurers of the past and drink in the unique look and feel of the location.

IN THE EXPLORER’S TENT The tents, eight measuring 42sqm with a double bedroom and living room and two measuring 75sqm with two double bedrooms and a shared living room, face out towards the spectacular landscape that surrounds the property. Shaped in an oval formation and built on sturdy elevated wooden decks covered by elegant tent canvas, they offer the utmost in comfort, including Wi-Fi and air-conditioning, to cater for today’s discerning traveller. All tents feature a large bedroom, separate bathroom and a large copper bathtub combined with a rain shower. A dressing table with ornate objects, such as tiny flasks and antique combs, turn the bathroom into a charming space. The antique desks, found in the living areas of the tents, display various objects d’art, such as magnifying glasses, binoculars and vintage maps. The bedrooms feature king size fourposter beds, an airy living area with comfortable armchairs, and a telescope to look out into the distant surroundings.


Hotel Openings & Refurbishments

SONOP, A LUXURY TENTED THIS SUMMER

UNFORGETTABLE EXCURSIONS

The camp’s energy supply comes entirely from solar panels, supporting Zannier Hotels eco-focused approach. All tents have private terraces that extend out across large wooden decks, offering magnificent views of the desert.

Breath-taking outdoor excursions will be offered within the 5,600 hectares of private reserve, where oryxes, brown hyenas, rabbits, foxes, jackals, kudus and leopards roam free. These include exploring the desert by foot or riding horses from the camp’s private stables. Guests will be amazed by the sky that ranges in colour from striking purples and oranges to bright blues.

Each evening guests are invited to enjoy an opulent gastronomic experience, where silverware and candelabras set the mood, enhanced by black-tie and white glove service. Flawless service and attention to detail are par for the course. The evening can be extended in the Cocktail & Cigar Lounge, designed in the style of a traditional gentlemen’s club with a billiard table and parlour games taking centre stage. A skilled barman will be on hand to create exotic cocktails showcasing delicious flavours and inspired by the desert surrounds.

WELLBEING IN THE DESERT For guests’ ultimate comfort, Sonop will also offer a spa consisting of two double treatment rooms, a gym, relaxation centre and a heated outdoor infinity pool, all of which provide jaw-dropping unimpeded views over the desert and the tents in the distance.

Bicycle lovers can devote themselves to a rather unique activity in the desert, using electric mountain bikes, offering a more wide-ranging but nevertheless environmentally respectful outing. Other made-to-measure excursions can be organised upon request, such as hot air balloon rides, romantic dinners in the dunes and even watching a classic film at Sonop’s openair cinema.

GOOD TO KNOW There are regular transfers from Sonop to Omaanda – the first luxury lodge in Namibia from Zannier Hotels, located closer to the capital, Windhoek, and set within the Zannier Reserve by N/a’an ku sê private animal reserve.

Hotelier & Hospitality Design

DINNER AND DRINKS IN THE MIDDLE OF THE DESERT

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Hotel Openings & Refurbishments

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ith 150 years of history behind her the Bristol Marriott Royal Hotel – the Grande Dame of the city has reaffirmed her regal position in the premium hotel market with a new look fitting of her noble past, but on point for an enduring future.

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The city’s oldest hotel stands pride of place in the centre of Bristol elevated on the historic Park Street and College Green moments away from the grand and colourful streets of Clifton chequered with Georgian and Victorian properties. If the hotel could speak it would tell stories of its famous guests since 1868 – Queen Victoria, Charlie Chaplin, Cary Grant, Gracie Fields, Mickey Rooney, Winston Churchill and Laurel and Hardy to name just a few. The hotel’s intricate and unique layout with the highest suite inventory, not only in Bristol, but in the Marriott Hotel’s UK portfolio has resulted in a reputation for being a jewel in the crown for premium hotels in the

city. It has 13 different bedroom types and has its own royal wing a seven-bedroomed suite complete with its own private dining for intimate events. While the décor has been brought right up to date with modern navy and grey hues and soft metallic furnishings it is still reminiscent of its Victorian heritage and its West Country surroundings. The carpet in the hotel’s leading suite – Kings depicts the nearby Bristol Cathedral and the décor captures the colours of the city such as the classic Bath stone which covers the outside of the hotel. Each room also has a variety of premium additions outfitted with plush bedding, large desks with comfortable chairs, four poster beds and room for entertaining. Miller & Carter Steakhouse opened a flagship restaurant inside the hotel in December 2018 offering breakfast, lunch and dinner as well as an extensive bar list. The Marriott Group has kept the hotel’s iconic Palm Court known as ‘the place to be seen’ when it first


Hotel Openings & Refurbishments

Niten Sobti, General Manager at the Bristol Marriott Royal, said: “We are extremely proud to showcase our preciously restored hotel – the Grande Dame of the city. We hope our guests have a unique experience as they walk through the doors by enjoying its rich history but with the premium modern hotel touch. It is only right to give a hotel of this stature the kind of restoration it deserves in order to elevate its position as a premium hotel in the city. As the Bristol hotel scene continues to grow and flourish, we know our hotel will continue to be a premium choice for overnight stays and weekend breaks, giving our guests the Royal Treatment on every visit.” Kathryn Davis, Head of Tourism at Destination Bristol, said: “Bristol really is a destination on the up. The city is seeing record visitor numbers, including the highest ever number of international visitors, and its winning accolades such as being named as the Rising Star destination by readers of the National Geographic

Traveller Magazine. It’s an incredibly productive commercial city region that successfully manages to attract business events, including high profile international events, as well as being a first-class short break destination. She continues: “Its charm lies in the diversity of our neighbourhoods, the friendliness of our people and the constant development of the visitor experience, through investment in new attractions, enhancements to the retail offer, development of new events and exhibitions, as well as raising the quality of our hotels. Visitors are delighted by the sheer range and quality of food and drink and the night time culture that means the city feels alive and welcoming.” Today the hotel is still one of the leading spaces in the city for weddings and corporate events. The hotel includes a fitness centre with an indoor pool, gym and inviting sauna, as well as a serene day spa. Room prices start from £150 per night for a double bedroom.

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opened in keeping with its original style – Grade II listed architecture and a stain glass roof.

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Hotel Openings & Refurbishments

MELIA HOTELS INTERNATIONAL ANNOUNCES THE ADDITION OF INNSIDE PRAGUE OLD TOWN – ITS FIRST HOTEL IN THE CZECH REPUBLIC

Hotelier & Hospitality Design

Meliá Hotels International, Spain’s largest hotel brand, unveils INNSiDE Prague Old Town, its latest property and first hotel in the Czech capital.

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Opening in March 2019, the hotel marks a new era for the INNSiDE by Meliá portfolio, fitting perfectly into the brand’s evolution of designled lifestyle and resort hotels, to give guests more freedom to relax and explore, whether they are travelling for work or leisure. This year, INNSiDE is evolving to provide spaces for travellers looking to combine work and pleasure, while focusing on sustainability. INNSIDE Prague Old Town Hotel will provide 90 modern rooms, all featuring the attributes of the INNSiDE by Meliá brand. This includes in-room amenities, such


Hotel Openings & Refurbishments as bathrobes, slippers and flip flops, a luxurious coffee machine, complimentary minibar, with fresh juices and local beer and Smeg fridges packed full of healthy treats, drinks and snacks. Superior+ rooms will also have high-end sound systems, complimentary streaming services and complimentary bike rental to encourage guests to explore the local area.

creative meeting room spaces including a cinema, wellness studio and recording studio, which can be hired for events and functions. INNSIDE Prague Old Town Hotel, and just a short distance further is the Old Town Square, the Jewish Quarter and Wenceslas Square, some of the biggest tourist attractions in Prague. To encourage guests to discover new neighbourhoods, they will have access to INNSiDE city guides, with local sights and tips. With health and wellness a key focus point for the brand, INNSiDE Prague Old Town will offer a gym with state-of-the-art fitness suites and the latest digital fitness software. The hotel will have an open lobby space for meetings, whether social or business, as well as boasting

The INNSiDE by Meliá brand portfolio already has 38 hotels in 20 countries, 20 in operation and 18 in the pipeline. Gabriel Escarrer, Executive Vice President and CEO of Meliá Hotels International, said “INNSiDE Prague Old Town will be one of the first hotels to offer all of the new attributes and sustainable features of this stunning and fastgrowing brand, which adds up to the attractiveness of this amazing city. As the leading leisure hotel Group worldwide, our brands are also extremely successful in an increasingly leisure-inspired urban market, where the city of Prague stands out.”

Meliá Hotels International is the only group out of the 20 leading global hotel companies that was initially founded in leisure, and 50 per cent of its business remains in the resort sector. Relaunching in 2019, INNSiDE by Meliá will offer a range of design-led lifestyle and resort hotels, to give guests more freedom to relax and explore, whether they are travelling for work or leisure. The group recognised an opportunity to target millennials in the mid-scale lifestyle category by expanding into resort-led destinations, where the lines between work and leisure are becoming more fluid. Consumers are looking for flexibility and freedom when they travel, and ultimately hotel brands that fit seamlessly with their lifestyle.

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Ideal for both business and leisure travellers, the hotel is within easy access to Vaclav Havel International Airport, only 15km away, and metro, bus and train stations all just a few minutes’ walk from the hotel. Visitors wishing to explore the city will find all the main tourist attractions within easy reach. The Powder Tower, one of the ancient gateways to the city, is only a few minutes’ walk from the

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Hotel Openings & Refurbishments

Sheraton Maldives Full Moon Resort & Spa Unveils 20 Million USD Renovation

Hotelier & Hospitality Design

Revealing a Sophisticated Design with a Traditional Maldivian Feel

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Marriott is proud to announce the completion of a $20 million renovation to Sheraton Maldives Full Moon Resort & Spa, North Malé Atoll, Maldives. Designed by boutique multi-disciplinary design practice, Topo Design Studio, the newly transformed resort now Design inspiration exhibits beautiful Maldivian architecture with a contemporary twist reflecting the Topo Design Studio takes their inspiration five-star experience guaranteed at the from the surrounding environment to ensure that all aspects of the resort property. emulate a traditional Maldivian feel Sheraton Maldives Full Moon Resort & that is not compromised by the top of Spa is situated on the private island of the range amenities. As a result, all Furanafushi in the Republic of Maldives aspects of the resort have been elegantly 1km and a 15 minute speedboat ride renovated, from the restyled landscape away from Malé International Airport. gardens around the swimming pools, to The five-star resort offers 176 guest the room categories, the events spaces rooms designed to blend into the and restaurants, ensuring a completely surrounding turquoise waters, pristine dovetailed style throughout the island. beaches and lush greenery. Also boasting 7 unique restaurants and bars, “We are delighted to have completed the Shine Spa for Sheraton located the renovation programme which has on its very own island and 3 outdoor seen $20 million spent on redesigning tropical fresh water pools, the resort Sheraton Maldives Full Moon Resort & caters for all guests and is the perfect Spa”, comments Emilio Fortini, General destination for honeymooners, families Manager for Sheraton Maldives Full with young children or teens and solo Moon Resort & Spa. “As the third eldest resort in the Maldives, dating back to travellers alike.

1937, it is very important to us that we continue to modernise our property to ensure it goes above and beyond the standards expected of a five-star resort without losing the feel of our surroundings. Subsequently, Sheraton Maldives has been carefully transformed and this is seen in our revamped restaurants with fresh menus, our newly designed bars, our bespoke villa host service and our innovative spa packages which are set to complete in January 2019. We look forward to welcoming both new and returning guests to discover these new enhancements which I have no doubt will only enrich their experience on our unique tropical paradise.”

Accommodation Sheraton Maldives Full Moon Resort & Spa now boasts 10 different luxury room categories all spaciously located around


the island including the restyled Deluxe Cottages, Cottage Water Bungalows and Water Bungalows with Pools. These spacious cottages all offer the utmost privacy and provide easy access to the beach and lagoon. As part of the renovation, they now feature an outdoor so guests can truly immerse themselves in their luscious green surroundings. The property has also introduced a new room category, Cottage with Pool, which has been designed with families in mind and boasts a private plunge pool for young children to safely splash around in offers with direct access to the heavenly white sandy beaches.

Dining Offering 7 bars and restaurants in total, the resort ensures that a variety of dining options are available to guests ranging from a casual al fresco treat

cooking stations from cleanly cut marble surfaces. Similarly, the Anchorage Bar has been elegantly renovated with a light and gentle colour palette that does not detract from the panoramic view of the stunning Indian Ocean. This creates a laid back atmosphere and encourages guests to relax on the comfortable day beds, listen to live music from a local band and sip on one of the resort’s signature cocktails. to a quintessentially Maldivian feast. The newest addition to the completed renovations includes the centrally located Feast Restaurant which has been uniquely designed to emulate the local culture and now boasts a cadent coconut roofing and a sophisticated white colour scheme. Offering both breakfast and dinner, Feast restaurant comes to life with chefs creating dishes from around the world from live-

Nightly rates at Sheraton Maldives Full Moon Resort & Spa start from $400/ÂŁ315 per night based on 2 people sharing a Deluxe Garden View King Room on a B&B basis. Call +960 664 2010 or click here for more information.

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Hotel Openings & Refurbishments

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French’s and Frank’s RedHot Offering Chefs Once-in-a-Lifetime Trip to Barbecue World Championships

French’s™ and Frank’s RedHot™ are offering UK chefs the tantalising chance to win an all-expenses-paid trip for two to Memphis this May, to experience the world’s most prestigious grilling event; the World Championship Barbecue Cooking Contest.

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eld annually on the banks of the Mississippi river in Downtown Memphis, Tennessee, the four-day event (15th-18th May) is a mecca for budding grill heads, pit masters and barbecue cook-out connoisseurs. As America’s number one hot sauce and mustard brands , the iconic duo of French’s and Frank’s RedHot are already woven into the fabric of US barbecue culture. That’s why, this May, the pair want to offer UK chefs a true taste of deep south hospitality and whisk

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them and a friend off to the home of barbecue. The competition is open to all bona fide UK chefs, caterers and F&B managers, and getting involved couldn’t be easier. Entrants simply need to visit: www.franksandfrenchs.co.uk/ memphis and leave a few details. From there, one lucky winner will be pulled out of a well-worn baseball cap, with ten runners up each receiving an exclusive branded BBQ barrel drum. Chris Cannon, Commercial Controller at McCormick (UK) Flavour Solutions comments: “It’s fair to say that no one does barbecue like the US, and in the deep south, it’s less a cooking style and more a dedicated subculture, with the World Championship Barbecue Cooking Contest at its heart. “There’s a reason why some 70,000 passionate people make an annual pilgrimage to Tom Lee Park and we think that’s an experience well worth sharing. It’s also the place

where you get to see some of the latest barbecue trends, techniques and flavours, so I urge any chef curious to learn from the best and gain some insider information before anyone else, to enter the competition today! Hopefully we’ll see you in Memphis!” Sites looking to sample America’s number one hot sauce and mustard brands, French’s and Frank’s RedHot, and view inspirational recipe ideas, should visit: www.franksandfrenchs.co.uk McCormick Flavour Solutions is the owner of Frank’s RedHot and French’s and provides ingredients and inspiration for chefs and caterers across foodservice, supplying several trusted brands including: Schwartz, Hammonds, Noël’s, Bick’s, Camp Coffee and Old Bay.


WAKE UP WITH ZONAL F&B TECHNOLOGY From our latest GO Technology research, tracking the technology habits of 1,500 frequent hotel users, we know what consumers want.

Hotel operators are in danger of being caught snoozing when it comes to adopting technology to drive sales and build loyalty, as the competition for the valuable food and beverage pound hots up. Despite 67% of consumers booking a room using a hotel’s own website,

this is where the technology journey for guests ends. Three in five (60%) consumers have never used a technology solution to check in to a hotel, despite demand for this service with nearly half of those surveyed (45%) wanting to see automated check-in in the future.

During their stay, well over half of consumers say they have

never used tech to order room service (70%), book activities or

excursions (67%), reserve restaurant tables (64%) or pre-order food and drink (63%).

Plugging the gap is essential as competition from local bars and eateries is crossing the threshold with the rise of food delivery

services such as Deliveroo and Uber Eats.

For a full copy of the GO Technology report visit www.zonal.co.uk

If you want to find out how Zonal technology can help boost your F&B sales, contact: 0800 131 3400


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SCOTLAND’S PREMIER SHOWCASE FOR FOOD, DRINK, HOSPITALITY & TOURISM

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with 7,000 indsutry professionals


ScotHot Show Preview ScotHot is Scotland’s leading trade event for the food, drink, hospitality and tourism industries. Floorplans, full exhibitor lists and more information is available on the ScotHot website. The Scottish Tourism Alliance Spotlight Stage

Now in its 46th year, ScotHot brings thousands of industry figures together to share ideas, network and continue growing Scotland’s international reputation as a world-class culinary destination. ScotHot runs every two years and now takes place as part of the Scottish Tourism Month’s Signature Events programme. Other events throughout March include the Scottish Tourism Industry Conference, the Scottish Tourism Week ‘Dinner with a Difference’ and the ‘Oscars’ of the Scottish tourism industry, the Scottish Thistle Awards. Taking place on the 13th and 14th March at the Scottish Event Campus (SEC) in Glasgow, ScotHot 2019 features a packed programme of curated exhibitions from more than 200 suppliers, along with educational talks from key industry figures and demonstrations from some of the country’s leading chefs, culminating in the event’s pinnacle: the Scottish Culinary Championships. Hospitality and tourism industry professionals can register now to reserve complimentary tickets for ScotHot 2019 – please visit www. scothot.co.uk for more details. Don’t miss out – book your place today!

Exhibitor programme Browse goods, sample products and book services – ScotHot’s extensive exhibitor space is a one-stop shop for industry professionals to network and conduct business, all under one roof. With more than 200 exhibitors arriving from throughout the UK, as well as Ireland, the Netherlands, Italy and the United States, this year’s event is set to be one of the largest and most comprehensive yet. High-profile brands in attendance include Lynas Foodservice, Booker Group, Tetley, Fishers and Krupps.

On day one, learn why ‘TripAdvisor Is A Friend Not A Foe!’ with Justin Reid, TripAdvisor’s Director of Destination Marketing for Europe, the Middle East and Africa. Join Justin for this education session and take home top tips on how to make TripAdvisor work for your businesses, as well as advice on how best to deal with reviews – the good, the bad and the ugly! Don’t miss ‘Teamwork Makes The Dream Work’, where Scottish Tourism Alliance CEO Marc Crothall will speak to three couples working in hospitality to share the secrets of their success in an interactive gameshowstyle session. On the second day, arrive in plenty of time for ‘Marketing Musts: A Social Media Masterclass’ with Inapub CEO Barrie Poulter, a session dedicated to

Hotelier & Hospitality Design

With only weeks to go, start planning your time at ScotHot 2019 with our exclusive guide to some of the most hotly anticipated talks, demonstrations and events at Scotland’s hospitality trade event of the year.

Make yourself comfortable at the Scottish Tourism Alliance Spotlight Stage for a series of talks by some of Scotland’s leading hospitality and tourism professionals, ready to share their insights on today’s hot topics. Key themes within this year’s programme include mental health, staff retention and training, social media, brand relationships and waste management.

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growing brand awareness, engaging customers and creating effective content. Later in the afternoon, journalist and Taste Communications founder Stephen Jardine will open up the subject of mental health for discussion with leading industry figures in ‘Talking About It: Mental Health in Hospitality’. Each session at the Scottish Tourism Alliance Spotlight Stage seats up to

70 delegates; browse the full speaker programme on the ScotHot website now! Liquid Academy Live Join the Liquid Academy and delve into the latest global drinks innovations. What will the next big trend be? How can your business prepare for the challenges that lie ahead in the drinks industry? Whatever your questions may be, Liquid Academy Live has the answers. Over the course of two days at ScotHot, Liquid Academy Live’s calendar of inspiring speakers will discuss innovation and development across Scotland’s drinks industry. Don’t miss ‘Ready Steady Cocktail’, where 10 of Scotland’s top bartenders from leading hotels and bars will go head to head in the ultimate cocktail crafting competition. Two rounds of 10 minute challenges will result in 10 cocktails ready to be judged by both the audience, and Liquid Academy Live’s very own panel of experts. This will be a true test of each bartender’s on-the-spot creative abilities, and a chance to see the country’s finest bartenders shaking up some exciting new concoctions.

The Staff Canteen Live Building on the success of its debut at ScotHot 2017, the Staff Canteen Live is returning to ScotHot with an action-packed demonstration programme, showcasing the culinary skills of some of the UK’s leading chefs. Watch each chef make one of their star dishes live whilst answering questions from the session presenters – you’ll even have the opportunity to enjoy a taste of the dish each chef creates, and take part in Q&A sessions to learn more about their techniques. The Covered Market New to ScotHot for 2019 is The Covered Market, developed in partnership with Scotland Food & Drink. The Covered Market was designed following feedback from previous year’s visitors, who placed raw ingredients and meeting the producers behind their creation as one of the key reasons for their attendance. For ScotHot 2019, this cost-effective area will feature


high quality products from artisan businesses across six specialist categories: bakery, butchery, dairy, fresh fish, fresh produce, and herbs, spices and pulses. The Scottish Culinary Championships The event’s pinnacle, the 33rd Scottish Culinary Championships highlights the skills of Scotland’s next generation of top chefs, with awards presented for ‘Scottish Chef of the Year’ and ‘Scottish Junior Chef of the Year’. Sponsored by The Federation of Chefs Scotland, the Scottish

Culinary Championships provides an opportunity for chefs of all ages to display their skills both in Live Theatre and Culinary Arts. Register for you free place at www.scothot.co.uk Facebook: www.facebook.com/ScotHot Twitter: @ScotHot2019 Instagram: @scottishhospitalityshow #ScotHot19 For more details about Scottish Tourism Month, please visit www.scottishtourismalliance.co.uk


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ScotHot Show Preview

RAKE IN THE PROFITS... BlueIce IceMachines Machines proud to displaying be displaying Blue areare proud to be their their rangeof ofindustry industryleading leading soft serve equipment range soft serve equipment in in Glasgowthis thisweek. week. Glasgow Scotlandhas haslong long been a strong territory Scotland been a strong territory forfor thethe ice cream and slush ice cream and slushspecialists specialistswith withthe the dessert dessert industry experiencing incredible growth over the industry experiecning incredible growth overpast the five years and fi Scotland the way in the past ve years leading and Scotland leading theUK. wayWith in theBlue Ice Machines being a main supplier with asupplier large clientele UK. With Blue Ice Machines being a main with a large clientele across the nation. across the nation. With aawide widerange range machines encompassing With ofof machines encompassing ice ice cream, slush, frozen cream,frozen frozenyoghurt, yoghurt,milkshakes, milkshakes, slush, frozen cocktails, coffee and so much more, Blue Ice cocktails, coffee and so much more, Blue Ice Machines Machines the machinery yourts. profits. have the have machinery to rake to in rake yourinprofi

BLUE ICE SPECIALISE IN TAILORED PACKAGES WITH FLEXIBLE PAYMENT OPTIONS AND COMPLIMENTARY STOCK BUNDLES WITH EVERY ORDER. INTEREST FREE PAYMENT OPTIONS STRAIGHT FORWARD LEASE PURCHASE OPTIONS 1,000 FREE STOCK SERVINGS WITH EVERY MACHINE ORDER THE WIDEST RANGE OF SLUSH AND ICE CREAM CONSUMABLES IN THE UK FAST TURNAROUND FOR SERVICE AND SUPPORT ACROSS SCOTLAND

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This package is available for just £6.00 Per day! Prepare for another long hot summer with our excellent package created especially for the ScotHot show. Providing you with the best selling T5 soft serve ice cream machine, MI7 slush machine and milkshaker, This offer includes free bumper stock packages supplying you with everything you will need to serve 1,000 ice cream portions and 1,000 slush portions,

Be sure to quote ScotHot19 when enquiring to cash in on this offer


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TOTO INNOVATE TO LUXURIATE What are the important factors when faced with specifying toilets? Design, quality reliability and maintenance are usually high priorities for Hoteliers and it is easy to understand why when you start to explore the world of sanitaryware.

T

OTO manufacture the original Japanese shower-toilet - the WASHLET - and with over 40 million sold over the last 40 years it is easy to see why. It is an exceptional piece of design engineering. It is an ingenious as much as practical bathroom product that offers users exceptional hygiene and clearly 40 million people can’t be wrong. TOTO is a household name not only in Japan but throughout Asia and North America. In the UK and Europe it is better known for supplying the WASHLET to a wide range of hotels. Research published by Euromonitor International in November 2018 confirmed that TOTO is the No.1 brand globally in terms of sales in the shower toilet market.

Hotelier & Hospitality Design

HOTELS & HOSPITALITY

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The list of hotels that TOTO has worked with reads like who’s who of 5* hotel establishments. Whether it is working on traditional or contemporary hotel project there is a WASHLET to fit the bill and nearly twenty combinations to choose from. Most recently TOTO worked with The Stafford Hotel in London’s St. James’s, an example of tradition meeting technology and seamlessly working together to offer an enhanced experience for guests. The Stafford Hotel is one of the finest in the Capital where the elegant suites offer privacy and luxury. The Carriage House is a unique, countryside ambiance in the heart of London; The Gatehouse is a two bedroom, three-storey townhouse perfect for an extended stay. Both the suites include TOTO Neorest EW, WASHLET SG and WASHLET EK .


WHY A WASHLET? Since the WASHLET launched in 1980, TOTO has continually expanded and evolved the range. A genuine innovation in sanitaryware technology that pushes boundaries.

Pre-mist WASHLET sprays the ceramic with a fine mist of water. The reason: Less sticks to a moist ceramic surface than a dry one.

EWATER+

At TOTO, rimless toilets have been part of the standard product range since 2002. Combined with the highly effective TORNADO FLUSH and extremely smooth, long-lasting CEFIONTECT glaze, the rimless design makes TOTO toilets and WASHLET true pioneers in the area of hygiene. It is why architects and interior designers have seen the benefit of specifying for hospitality projects for many years.

TRIED AND TESTED The new WASHLET™ RX and SX are streamlined version of earlier models extending their appeal to a wider audience. Designed specifically for the European market they both have a slim profile, WASHLET™ RX and SX are narrower in width and with their sleek lines seamlessly enhances any interior. Both are pre-programmable for two personal profiles offering adjustable seat and water temperature and an alternative wand direction setting.

CLEANER GREENER ENVIRONMENT For technology to be truly clean it must do more than enhance personal cleanliness – it must also lead to a cleaner, greener environment. TOTO WASHLET are energy and water saving. Custom CEFIONTECT glaze, intelligent design features and hidden technologies all combine meaning less chemicals and less time spent cleaning. TOTO has been designing and manufacturing sanitaryware for over 100 years. Its products integrate technologies into their designs in a smart, nearly invisible way, while prioritising hygiene, resource conservation and comfort. TOTO is Japan’s leading manufacturer in the sector, offering a comprehensive range of products including ceramic sanitaryware, taps, showers, baths and accessories.

www.gb.toto.com

Electrolysed processed water. Regular water is electrolysed to give it a slightly acidic pH value, which has an antibacterial effect. The EWATER+ is completely environmentally friendly and can be returned to the water cycle without worry.

Warm water washing The angle at which the water flows – 43° for rear cleansing and 53° for front cleansing – has been refined to perfection. It is the world’s most evolved toilet technology.

Heated seat The temperature of the seat can be adjusted to suit individual preferences, and the smart energysaving function automatically adapts itself to daily usage patterns.

Deodoriser The air purifier ensures that the air around the toilet is kept fresh during and after use by passing it through a powerful, effective filter.

Warm air dryer Once you have been cleansed by the warm water jet, the adjustable dryer will ensure that you end up feeling fresh and clean.

ACTILIGHT The NEOREST WASHLET features its new ACTILIGHT technology. The ceramic bowl has a zirconium coated surface; when the lid is shut UV light is activated, triggering a photocatalytic process which helps the breakdown of waste. Auto functions: integrated, automatic, sensor-activated functions, including the self-opening and closing toilet lid, automatic air purifier and the self-activating flush.

Hotelier & Hospitality Design

PIONEERING TECHNOLOGY

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The Cleaning Show Preview

Cleaning Show Set To Showcase Latest Hospitality Hygiene Products And Discuss Key Industry Issues

The conference sessions are free to attend and included in your exhibition pass.

The Cleaning Show Conference will feature expert speakers from cleaning, hygiene, waste management and the FM sector. The show provides a perfect opportunity for attendees to spend a highly rewarding day out of the office to source, network and discover new opportunities for their businesses.View the conference programme here and register for your pass now

Click here for more details on the programme

What’s on? Free to attend conference programme: Business Management & HR

We have a number of new exhibitors joining us in March as the exhibition continues to grow. Major brands and organisations exhibiting are set to include Rubbermaid, Vileda and Diversey. They will be joined by Evans Vanodine, Mirius, I-Team and Arrow County, while TTS and Kimberly Clark Professional will also be attending.

Topics covered in this session will include:

These and many others who work closely within cleaning and hygiene will have all of their newest products and services on display and will be demoing all of the latest systems, gadgets and innovations which are set to transform the FM industry.

View the full exhibitor list here

The three day conference programme will feature speakers from across the cleaning, hygiene, waste management and FM sectors.

• • •

Hotelier & Hospitality Design

• •

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Featured exhibitors

Welcome and Keynote Address - Stephen Ashkin, The green cleaning guru The Living Wage - the business case for profitable implementation - Sebastian Bachelier, Programme Officer, Living Wage Foundation Skills within your business - what does the future hold? - Dr Sally Messenger, Head of Education, BICSc Recruitment post-Brexit - facing a new challenge Keith Baker, CEO, CERATA Fair pay matters - Dominic Ponniah, CEO and cofounder, Cleanology Will IoT replace humans in the cleaning industry? Syed Ahmed, CEO, Savortex Transforming people practices for the modern workforce - CJ Green, Founder, Tovip Ltd Training is the cost-effective option to deliver contract success, but who pays? - James Marston, Learning & Development Manager, BICSc

Your pass will also allow you access to:

The inaugural Window Cleaning World Cup

Resource Management

This will run directly alongside Take on the Cleaning challengers from Show and will all over the world focus on resource for your chance to efficiency win £1,000 cash and waste prize management Sponsored by Sponsored by Unger Grundon

www.cleaningshow.co.uk

The Green Zone With concerns about the environmental impact of cleaning products and waste materials still high on the agenda, this area offers advice to those looking to reduce their environmental impact


DON’T MISS THE UK’S LARGEST TRADE EVENT FOR CLEANING & HYGIENE CONFERENCE HIGHLIGHTS

sponsored by

T U ES DAY 19 M A RC H 2 019 11.00 Welcome and Opening Keynote

Stephen Ashkin, the green cleaning guru, executive director of Green Cleaning Network and founder of the Green Cleaning University

11.30 The Real Living Wage: pay, retention and productivity post-Brexit

Sebastian Bachelier, programme officer, Living Wage Foundation

15.00 Transforming people practices for the modern workforce C-J Green, founder, Tovip Ltd

Register now for your free pass to attend

W E D N ES DAY 2 0 M A RC H 2 019 12.00 Trimming the waste line: food waste in the hospitality sector

Dean Pearce, business development manager, SWRnewstar

This year at the Cleaning Show expect to find a range of major exhibitors dedicated to the hospitality sector

12.30 Panel Debate: How can recycling in the cleaning sector aid the circular economy?

Moderator: Neil Nixon, editor of C&M and conference director for the Cleaning Show. Panelists: Lorcan Mekitarian, sales director, RPC bpi recycled products; Åsa Degerman, global brand innovation manager, Essity; Owen George, group development and innovation manager, and John Brill, sales director, Nilfisk.

on the show floor and in the conference programme which is set to explore the major issues that impact the hospitality sector including hotels, restaurants and leisure facilities.

14.30 Panel Debate: The bigger picture of cleaning and waste management

Moderator: Dennis Flower, editor, Premises and Facilities Management Magazine. Panelists: Matt Coulson, CEO, Chiswick Park Enjoy-Work; Sandrino Viera, Chiswick Park guest services manager, JPC; Mark Loubser, head of environmental services, Intu Retail Services, and Michael Foreman, managing director, Don’t Waste UK.

TH U R S DAY 21 M A RC H 2 019 11.00 Food poisoning – a modern epidemic

Pete Gowers, food hygiene expert, Gowers Associates

11.30 Technological advances in the detection of surface contamination

Dr Andrew Kemp, consultant, University of Lincoln

12.00 Reputation management – preparing for the unexpected

These are just a few of the brands you will find at the Cleaning Show to view the full list, visit our website www.cleaningshow.co.uk

Suzanne Howe, managing director, Suzanne Howe Communications (SHC), and Richard Bond, director of strategy, SKV Communications

See the full programme at www.cleaningshow.co.uk

REGISTER NOW for your free pass to attend the Cleaning Show 2019 at ExCeL London

WWW.CLEANINGSHOW.CO.UK/LONDON

@TheCleaningShow

Official Media Partner

Organised by

CleaningShow BUSINESS MEDIA

In association with


The Cleaning Show Preview

InnuScience Cleaning Preview Since the last Cleaning Show InnuScience has become a force in the hospitality sector, being selected by almost every new 5 star hotel opened in London since 2017. Their revolutionary biotechnology products, offering superior performance and unrivaled value for money, have ensured that they’ve been the fastest growing UK manufacturer of commercial cleaning products since 2016. How does biotechnology work? By using biological actives (fermentation extracts, enzymes and microbes) InnuScience can achieve the upfront results of strong chemical products, with a residual cleaning action that improves standards over time.  Please have a quick look at their technology video, which in less than a minute will explain how the technology works on your kitchen floor and other hard to clean surfaces. Performance  You can expect a better cleaning result on porous surfaces, as the actives get into the micro pores and remove the dirt. These would be surfaces such as natural stones, tile grout and safety flooring.  InnuScience’s dish wash products revolutionary use of biotechnology to improve both your hygiene scores and visual results on crockery and glassware. 

Hotelier & Hospitality Design

Price These products are priced to be competitive against conventional cleaning products, gone are the days of paying a premium to go green, save the planet and your budget! 

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Planet Conscious For InnuScience, this is pretty simple, any product cleaning or otherwise should barely have any impact on the environment, for our planet to be protected. The InnuScience standard is ultimate biodegradability of 99.99% according to OECD test 301.  Besides this internal strict standard, the cleaning products are either certified by Ecologo or Ecolabel. 

People Friendly These cleaning products are not classified as hazardous, in their diluted form they are not even classified. The auto dish products are tremendously concentrated to achieve great economy but remain classified as a result.  In their concentrated form the products would be considered a mild eye irritant.  Biotechnology is the industries disruptive cleaning technology, making waves and changing the way top restaurants are cleaned!


Training Apps InnuScience have been at the forefront of bringing technology into the cleaning sector launching their smartphone training apps in 2014 and have continued to hone their apps over the past 5 years. “Our training apps and their individual components are not developed by software writers but our technical support team, who are in the field every day, supporting and training our customers.” Says Tim Cozens, InnuScience Technical Director. “Our national support team have recorded over 2,500 visits to customer premises in the last year alone, giving us a lot of insight into our end user customers and their requirements.’ “We take a very open source approach to our apps, using the types of apps that people use in their every day lives and are familiar with. Our training video’s are on Youtube, our training apps are on the Apple App store and Google Play store, our augmented reality which we launched 3 years ago is in WhatsApp and Skype, being apps most users are familiar with.’ Says Jordan Graham, Technical Account Manager. “Our 15 second explainer video on Youtube gives a quick idea of how the Training App works.” Connected Cleaning IoT: The future of cleaning today. InnuScience are the first UK cleaning product manufacturer to launch an IoT based product monitoring system, Connected Cleaning. Connected Cleaning monitors product usage, which is then reported on a monthly basis, against the budget per site. This allows proactive management of any deviations from budget that may occur.

This is the launch functionality that will be developed overtime to assist our hospitality customers solve cleaning problems encountered front and back of house. Connected Cleaning will be launched at the Cleaning Show 2019.

Hotelier & Hospitality Design

The system also reports back any diagnostic issues and empty products that have not been replaced.

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The Cleaning Show Preview

Managing Hotel Housekeeping In The 21st Century

Hotelier & Hospitality Design

If you asked the General Manager of a large hotel what takes up the majority of their time, they would likely say housekeeping management, as this is at the core of their operation and its success or failure will have a direct impact on profitability. At the top of their list would be ensuring the cleanliness and orderliness of the rooms, and ensuring they are sufficiently stocked with supplies.

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A key activity for any General Manager is the planning of daily work schedules and the assignment of housekeepers to different tasks. From the plan, there is then the supervision of housekeeping staff to ensure that they perform their duties to the exacting hotel standards. This will include a range of activity such as room checks, cleaning and reordering of rooms once guests leave, scheduled deep cleans and checking public areas, all of which can be very challenging in a busy hotel. Gathering information from the housekeeping staff on maintenance issues and utilisation of supplies is often paper-based or by word of mouth, so in practice, some things fall down the cracks which can lead to customer complaints. If you do receive a complaint, how can you check if housekeeping performed against the expected plan? What evidence do you have to aid with performance

reviews of housekeeping staff? What you need is a cost-effective, easyto-use, cloud-based software solution that can be easily deployed across a single hotel or a complete group.

SmartTask you can automate much of the above which will provide a rapid return on investment by saving many hours of management time and ensuring improved customer service.

This should include a simple scheduling system, which can capture daily work routines and simplify the staff assignment process. In addition, integrated time and attendance recording will ensure you have a complete record of when and where housekeeping staff attended work, while a simple drag and drop tool will help you plan the daily activities and communicate them to your housekeeping staff on their Smartphones.

Once implemented such a system can deliver “push of the button� visibility of housekeeping staffs performance against planned activities, providing management data for employee performance reviews, along with trend analysis of key activity such as room turnaround time, cleaning duration and room checks.

What is more, there should be a simple means of gathering evidence that the tasks were performed as planned, along with additional capabilities to electronically notify the maintenance team of any remedial work required; monitor utilisation and procurement of supplies; and manage potentially chargeable damage. The consumer world is awash with technology advances such as AI, voice assistants, big data and self-driving cars, so why are hotel managers in many cases still using paper for much of the above? Well, you no longer have to, by using a Facilities Workforce Management solutions like

www.smarttask.co.uk


& ts in ud cos o cl t e on th pfr u no

smarttask A single solution to manage your hotel security & housekeeping services z time and attendance

z UK based support

z audits

z stock requests

z dashboard reporting

z holiday accrual

z payroll & invoice

z replaces paper forms

z shift scheduling

z mobile responsive app

z incidents capture

z manage supplies

z intelligent rostering

z in-house inspections

z security patrols

z Captures Time of Attendance and escalates to management if a staff member does not turn up on time z Provides a source of KPI Reporting, providing evidence for employee performance management z Simple Rota Planning, rosters can be pushed down to the employee via our Smartphone app removing the need to call

z

Replaces Paper Forms used for housekeeping checklist and damage/breakage reports, with a flexible App combined with electronic storage for manageable forms

z Facilitates Incident Capture including photos and GPS location to improve incident management and ensure incidents are dealt with

z z Centralised Holiday & Sickness Management including holiday requests, sign off’s and holiday accrual for full & z part-time workers z Real-time Active Screen & Reporting function to enable z management to see and advise when and where jobs are due to finish along with more important information z Integrates with accounting systems such as Sage to simplify payroll generation

Cost effective, cloud-based software solution can easily be deployed across a single hotel or a complete group Developed and Supported in the UK with our own in-house support and development teams Security Patrols to predefined routes by scanning checkpoint NFC tags to prove attendance, also allows employees to book on and off their shifts, make check calls and raise alerts

For further information please visit our website www.smarttask.co.uk or contact 01494 444044 or send an email to smarttask@skillweb.co.uk

SeeSee SmartTask ExCelLondon London- 14th - 19th-16th -21st March SmartTaskononSTAND STANDJ01 A43atatThe TheCleaning Cleaning Show, Show, ExCel March 2019 2017


Top 5 Hotel Guest Expectations You Need to Know There’s probably no other industry that relies on customer satisfaction as much as the hospitality industry. Many aspects of the guest experience are timeless, as guests always look for a comfortable bed, a good shower, a clean and tidy room, complimentary toiletries and a good internet connection. However, in the digital age, as technology and digital communication continue to advance the landscape of guest-facing technology has changed.

H

otel technology now plays a pivotal role in enhancing the guest experience, increasing revenues and attracting, engaging and retaining guests. From AI to robots and Augmented Reality, there are many technology products and services available on the market, but how do you choose? Before you understand what is best for your business, you need to know what your guests expect.

Hotelier & Hospitality Design

1. Personalised experiences

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Technology plays a key role in tailoring messages to the right audience and delivering personalised experiences. Millennials, who are growing up in a technologically advanced world, will soon be the biggest bookers of hotel rooms in the world. According to Forbes1, by 2020 they will be taking 320 million international trips per year, making them the biggest travel market on the planet. Research2 shows that 83% of millennials would let travel brands track their digital patterns if this would provide them with a more personalised experience. Amadeus3 found that 49% of travellers would be persuaded to make a purchase of relevant offers from mobile push notifications. Thus, creating an app for your property that can send personalised push-notifications would enable your business to upsell your services and increase your revenue. 1 The Millennial Traveller Report, Expedia, 2015 2 The Marriage of High-Tech and High-Touch Define the Optimal Future Travel Experience, American Express, 2015 3 Thinking Like a Retailer, Amadeus, 2014

2. Ease of communication Millennials and the new generations are communicating by texting and on digital channels. Accommodation providers have to step up their game and make sure they maximise the opportunities offered by these channels. As Benbria4 noted, it’s in hotels’ best interests to encourage guest engagement. Disengaged guests are less likely to return to a property5 and more likely to go online to broadcast their dissatisfaction on the internet. Messaging is big! There are over 5 billion monthly users of different messaging apps worldwide. 64% of consumers are likely to have a positive perception of companies that offer communication via text. Companies with the strongest omnichannel customer engagement strategies retain an average of 89% of their customers6. With your own branded app you can easily communicate with your guests and keep track of any communication from one single portal.

3. Mobile ordering Digitising guest information in an app that guests can download on their own phone is now possible and affordable. By using an app, guests can access all the information that they need about their stay wherever they are and at any point. Your own branded guest portal 4 6 Hotel Guest Expectations, Benbria Loop, 2016 5 What It Means When Guests Don’t Engage with Brands, Benbria Loop, 2016 6 Delivering an Omni-Channel Guest Experience, Benbria Loop, 2018


can also include an in-room ordering platform so that guests can order anything they want with a simple click. Research7 shows that the biggest growth opportunity in the next two years for hotels is ‘during the stay’, and hotels offering in room service orders via a mobile platform saw as a minimum an 18% increase in those orders8.

4. Mobile check-in and digital key

5. An emotional connection We can’t forget we work in the hospitality sector. A recent survey10 noted that a large proportion of millennials still want the human touch. While technology can enhance the guest experience, increase revenues and deepen engagement, there will always be customers who will want to meet the concierge at the reception and be personally welcomed. Using technology to streamline operations and drive staff efficiency ensures that guests

7 The Rising Wave of Millennial Travelers, Forbes, 2015 8 Upselling through a mobile app, HotelExecutive, 2017 9 16 Stats about Mobile Travel in 2016, eHotelier, 2016 10 Millennials and Hospitality: The Redefinition of Service, Oracle, 2016

have a choice. They can talk to a human or go straight to their room and that’s the key, offering ALL guests what they want when they want it is the ultimate in hospitality.

The perfect solution for your business Criton gives independent accommodation providers the opportunity to offer tech-savvy guests instant access to personalised guest information and self-service options by wrapping all guest-facing technology into a branded app that guests can download on their own phone. Hoteliers are in complete control over their content and the information they give to guests through an easy-touse content management system.

To learn more, visit www.criton.com

Hotelier & Hospitality Design

A study9 found that 85% of international travellers have some kind of mobile device while exploring the world, so it is no surprise that 70% of guests want to use their phone to speed up check-in4. In particular, business guests expect quick and easy access to their room when arriving at a hotel, to the point that 67% of travellers are more likely to choose a hotel that allows guests to checkin and open doors with a smartphone than a hotel that doesn’t. With your own app, you can allow guests to skip check-in and open the room using their own phone.

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From

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Create your own digital concierge Give guests all the information they need on their own phone Get more direct bookings and secure great online reviews that drive sales and revenue

Reduce your operating costs of updating and maintaining your guest directory

Upsell F&B and promote your services by sending targeted push notifications increasing in stay spend

Improve operational efficiency by managing all your front desk needs in one single guest portal

Drive guest engagement and accommodate in-room ordering and concierge requests via in-app messaging

Support your CSR strategy and reduce your carbon footprint by creating an eco-friendly app

FREE 30-DAY TRIAL

Visit our website and build your own hotel app today

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Genesis Biosciences appoints Admiral Cleaning Supplies as sole UK distributor Global microbial and anti-microbial product developer, Genesis Biosciences, has appointed Admiral Cleaning Supplies as the sole UK distributor for its professional probiotic cleaning range, Evogen Professional. The partnership will see Admiral offer the specialist, environmentally-responsible cleaning solutions to the UK HoReCa (hotels, restaurants and cafés) and Soft FM and cleaning markets. The extensive Evogen Professional range, which has been developed to ensure highlyefficacious long-term cleaning performance every time, includes interior solutions such as general purpose Biocleaner, carpet and upholstery shampoo, odour neutraliser and kitchen-specific cleaning products, as well as an exterior collection featuring hard surface cleaner.

Emma Saunders, General Manager at Genesis Biosciences, said: “The deal with Admiral opens an exciting new chapter in Genesis’ history. We have invested millions of pounds and thousands of man hours researching, developing and validating the superior Evogen Professional range and are now in a position to make it easily available to the HoReCa and cleaning markets on a national scale” “We selected Admiral as our UK distributor partner on the basis of our closely aligned values, their quality approach to business and desire to create differentiators in standards of hygiene and cleanliness. Andy Bottrill, Managing Director of Admiral Cleaning Supplies, said: “At Admiral we have a reputation for bringing innovation into our client portfolio and as a responsible supplier in the UK this is normally centred around productivity, effectiveness of product and environmental credentials. The Evogen Professional range ticks the box in all three areas. For many years

now we have seen numerous products launched to the UK market, however they have struggled to cope in the commercial environment. In Genesis Biosciences we see a company that has invested huge sums of money in research and development and a manufacturer that controls the entire process from fermentation right through to manufacture of the end products. This means that the quality and efficacy of the products are second to none and that, within the professional cleaning environment, their performance is not compromised. As the sole distributor in the UK we are so excited to be working with Genesis and look forward to speaking with our clients and prospective clients in the coming months.” A global leader in beneficial bacteria fermentation, Cardiff-based Genesis Biosciences is the first company to develop, manufacture and offer both microbial and antimicrobial products and is continually creating unique products and solutions for markets around the world. For more information, please visit www.genesisbiosciences.co.uk

Hotelier & Hospitality Design

While most microbial formulas consist of a single ‘standard’ beneficial bacteria strain, or a completely non-optimised mix of beneficial bacteria, the innovative Evogen Professional range includes application-specific microbial strains and Eco-benign® chemistry which work in synergy with each other to continue to break down soiling after application. This ensures the products deliver a targeted cleaning performance that lasts longer, and is safe for the environment.

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19-20 MARCH 2019 MANCHESTER CENTRAL

THE NORTH’S HOSPITALITY EXHIBITION 19–20 MARCH AT MANCHESTER CENTRAL GET FREE EXHIBITION TICKETS AT NORTHERNRESTAURANTANDBAR.CO.UK

NRB19 is sponsored by


Northern Restaurant & Bar 2019 is the place for leading operators, suppliers and industry figures to meet, speak and do business. From Liverpool to Leeds, the North East to North West and the Lake District to the Peak District, NRB19 brings the cream of the hospitality industry to Manchester Central on 19 & 20 March. NRB19 is sponsored by Korubu on stand E41. Connecting people with smarter hospitality technology to enhance, grow and improve business operations. Create more possibilities with hospitality driven IT infrastructure, Smart Energy and Guest WiFi software.

The Chef Live theatre at NRB19 will see renowned names and rising kitchen talent from across the country demonstrate their signature dishes and ground-breaking cooking. Confirmed so far are:

For skills-based demonstrations such as butchery, fishmongery and patisserie head over the the Market Kitchen Theatre, where experts will guide you through their specialist techniques. Surrounding the Market Kitchen are small scale artisan makers of ice creams, breads, charcuterie and more.

Hotelier & Hospitality Design

Mark Birchall, Moor Hall, Lancashire Alisdair Brooks-Taylor, The Moorcock, Lancashire Josh Overington, Le Cochon Aveugle, York Anton Piotrowski, Rรถski, Liverpool Adam Reid, Adam Reid at The French, Manchester Simon Wood, WOOD Manchester Cyril Gabriel, Carden Park Hotel, Cheshire. Essential Cuisine North West Young Chef of the Year 2018

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Northern Restaurant & Bar Show Preview Northern Restaurant & Bar 2019 is the North’s hospitality exhibition. From food & drink to furniture & lighting and tableware & uniforms to tills & ordering systems, 275 companies will be exhibiting at NRB19, supplying everything a hospitality business needs to attract more customers, improve visitor experience, increase revenue and drive profit. Exhibitors include: Artis, Biffa plc, Bleep UK plc, Brown Forman, Crown Cellars, Fever-Tree, Halewood Wines & Spirits, Hopwells, illy, James Robertshaw, Lightspeed Restaurant ePOS, LWC Drinks, Matthew Algie, Rational UK, Stephensons, Tevalis, Unox UK, Westons Cider and hundreds more. For the full list visit northernrestaurantandbar.co.uk/exhibitors Over on the drinks side of the show Drinks Live features spirits masterclasses with leading experts from international brands and indie producers. Drinks Live also hosts the annual NRB cocktail competition. Sponsored by Ms Better’s Bitters, one talented bartender will win a trip to Canada with guest shifts in Vancouver and Montreal. Surrounding Drinks Live is the Spirit Room, a curated selection of over 20 brands allowing you to sample their gins, rums liqueurs and more. Grape & Grain hosts wine, beer and cider tastings led by industry experts and exciting operators. Topics include 10 minute tastings and in-depth explorations in upcoming areas such as natural wine and low ABV beer. The Craft Beer Quarter offers tastings of a wide selectin of ales, IPAs, bitters and stouts from twelve craft brewers. Hosting industry events, meetings and networking in the centre of the show, the NRB Hub hosts the Kuits NRB Top Fifty awards, NDML’s networking event for NTIA, R Noone’s Buyers Breakfast, CityCo’s F&B Network, Ladies of Restaurants, Manchester Hospitality NetworkThe Female Hospitality Network and other dedicated hospitality gatherings.

Hotelier & Hospitality Design

NRB19 will host the reception for the prestigious Kuits NRB Top Fifty, the powerlist of the most significant and influential hospitality operators in the North. The 2019 awards will once again represent this charismatic and dynamic industry when announced at 3pm on 19 March. Kuits NRB Top Fifty is presented in association with Biffa Plc, Bruntwood, CGA, Jelf, Metis Real Estate & RSM

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NRB Future is a unique new networking initiative to introduce the North’s hottest hospitality entrepreneurs to its leading professional advisors. NRB Future is designed to ensure that the region’s most talented young operators achieve their full potential. Northern Restaurant & Bar 2019 takes place 10:00-17:00 Tuesday 19 & Wednesday 20 March 2019 at Manchester Central. For Free Tickets Visit northernrestaurantandbar.co.uk NRB19 is a strictly trade-only event and is for industry professionals only.


This year’s Bruntwood NRB Debate will be headlined by chef and restaurateur Jason Atherton. After gaining a Michelin star for his London restaurant Pollen Street Social in 2011, Jason’s interests now stretch from London to Dubai and from New York to Hong Kong, totalling seventeen restaurants in eight cities across three continents. Host Thom Hetherington explores what fired this Northern chef to global success. The panel event, chaired by Lucy Noone-Blake, will discuss how brands and businesses build brand loyalty and ensure their share of the marketplace, how to bridge the gap between their online presence and driving actual footfall and whether social media really is the be all and end all.

Hotelier & Hospitality Design

The Bruntwood NRB Debate takes place alongside NRB19 on Tuesday 19 March. For tickets and more information visit nrbdebate.co.uk

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Northern Restaurant & Bar Show Preview Since the late 70’s, “What’s Cooking” has been doing the simple things right: Quality ingredients, imaginative dishes, generous portions – all in a great location overlooking the historic Albert Dock on the famous Liverpool waterfront. One more thing they do right: Service.

What’s Cooking”: Comfort Food and Comfort Service with Orderman

Hotelier & Hospitality Design

What’s Cooking have integrated six Orderman7 handheld terminals in to their daily workflow and have thus been able to streamline their operation to handle the high numbers of local as well as international guests attracted by their good reputation. “Adjusting our workflow to handle a high number of guests quickly and efficiently was a challenge for us, but after seeing Orderman in operation across Europe it seemed like it could be a good solution for our business”, says Lee Brennan, CEO of the restaurant chain.

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The Orderman hardware has proven very popular amongst the staff, as they have all found their Orderman7’s easy to use, reliable and compact. Individual members of the waiting team have also been equipped with highly portable belt printers, which made bill production much quicker. The entire process has been sped up even more, without guests ever feeling rushed or pressured. “Previously, we had been quite disappointed when we tried a smart tablet based system. It was just unreliable and temperamental. The staff lost confidence and abandoned its use very quickly. So, we started looking for a robust and reliable handheld ordering system that would improve efficiency in all areas. We chose Orderman and are very happy with the results”, Lee Brennan tells us further. The company is currently considering introducing Orderman hardware to another very busy site soon. Congratulations to our Orderman partner CCR Systems for an outstanding installation at “What’s Cooking”!

www.theneworderman.com sales@orderman.com


www.theneworderman.com

What works for you reliably around the clock, satisfies your guests and increases your sales? The new NCR Orderman7.

For successful restaurateurs

CCR Systems (Northern) Ltd 142 Bebington Road, New Ferry, Wirral CH62 5BJ Tel: 0151-644 8296/7677 E-Mail: epos@ccrsystems.co.uk www.ccrsystems.co.uk


Welcome to the evolution of juice dispense Introducing our latest foodservice first…

The Juice Pad ‘Touch’… The very latest in touch screen technology with micro footprint… with a choice of 4 or 6 flavour options.

Features include• Remote Control

• Cloud-connection

• Easy to use buttons

• High flexibility

ICE COOL CHILL… single patented dispense head... Self cleaning technology

And the simplicity of bag in box juices and drinks available in 3lt 5lt or 10lt bag in box. Wether you serve 40 or 4000 chilled drinks per day. We have the solution.

OUR DISPENSER RANGE

JuicePad Touch

JuicePad

JuiceBox 4

Counter-top

Our flavours range from the following …. We supply a wide range of concentrated juices, just a few to name are your traditional Breakfast Orange and Apple Juice, or our more interesting Green Tea, A.C.E., Lingonberry with Aloe, Fairtrade Peach Tea and Lemon Tea. You can also dispense our range of Sugar Free flavoured Waters – Lemon & Lime, Strawberry & Apple, Berry Fruits or Orange & Mango making it a very versatile machine. These are just a small sample of what we do.

email rachel@janesbeverages.com or tel: 01630 654229.

Hotelier & Hospitality Design

NEW

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LABRA ARMCHAIR

COWHORN RIO WOOD ARMCHAIR

LONDON ARMCHAIR

CRUZ SIDE CHAIR

JASMIN SIDECHAIR

MINERS HIGH STOOL

... for every occasion! Contract Furniture Group Contract House, Little Tennis Street South, Nottingham NG2 4EU

MOODY

0115 965 9030 info@contractfurniture.co.uk www.contractfurniture.co.uk


Recommended Suppliers

Hotelier & Hospitality Design Recommended Suppliers

Hotelier & Hospitality Design

Website:www.hypnoscontractbeds.com Phone Number: 01332 497111 Email: info@hypnoscontractbeds.com Address: Station Road, Castle Donington, Derby, DE74 2NU

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Website: www.trago.co.uk Phone Number: 01579321331 Description: Suppliers to Businesses, Contract Quality at Affordable Prices! Address: Trago Mills, Twowatersfoot, Liskeard, Cornwall, PL14 6HY

Website:www.ckdirect.co.uk Phone Number: 01733 302704 Description: Commercial kitchen ventilation and stainless steel catering fabrications. Address: Unit 15 Tresham Road, Orton Southgate, Peterborough, PE2 6SG

Website: www.aspenconcepts.co.uk Phone Number: 01793 647 744 Description:Aspen is one of the UK’s leading interior fit-out & joinery companies, with an outstanding reputation for quality, reliability and workmanship. Address: Aspen Concepts Ltd, 2273 Dunbeath Road, Elgin Industrial Estate, Swindon, Wiltshire SN2 8EA


Recommended Suppliers

Website: www.ccrsystems.co.uk Email: epos@ccrsystems.co.uk Contact number: 01516448296 Address: 142 Bebington Road, New Ferry Wirral, Merseyside, CH62 5BJ

Website: www.evans-textiles.com Phone Number: 0161 274 4147 Description: Create your own bespoke design and print it onto flame retardant fabrics suitable for upholstery, drapery and more. All fabrics meet British Standards and unlike other contract fabrics, Evans offer FREE initial designs. Address: Helmet Street, Manchester, M1 2NT

Website: www.flexfurn.com Phone Number: +44 (0) 1242 524777 Address: Unit 6, Maida Vale Business Centre, Mead Road, Cheltenham, GL53 7ER

Website: www.stagesystems.co.uk Phone Number: +44 (0)1509 611021 Address: 2 Princes Court, Royal Way Loughborough, LE11 5XR

Website: www.pooldek.co.uk Phone Number: +44 (0)1509 611 021 Email: info@pooldek.co.uk

To feature within as one of our recommended suppliers please call 01843570940 or please email Anthony Field

Hotelier & Hospitality Design

YOUR COMPANY LOGO HERE

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Recommended Suppliers

Website: www.eclipse-wallcoverings.co.uk Email: sales@eclipse-wallcoverings.co.uk Contact number: 01942 824 037 Description: Glasstex Essential the most cost effective fibre glass wallcovering ever sold in the UK, with modern minimalistic and classic designs and combining the strength, durability and fire retardancy that gives the ultimate solution to any wall surface. Address: Eclipse Wallcoverings, Unit 6, Appleton,

Website: www.enomatic.co.uk Email: sales@enomatic.co.uk Phone Number: +44 (0)1603 768046 Opt. 2 Description: The world leader in wine preservation and dispensing technology, pouring over 40 million glasses of wine every year. Address: 7 Europa Way, Norwich. NR1 2EN

Street, Wigan, WN3 4BZ

Website: www.perfectoctave.co.uk Phone Number: 0203 959 8570 Email: info@perfectoctave.co.uk Description: Audio Visual Design, Installation &

Maintenance from restaurant music systems to boardroom conference facilities / Music curation and licensing for commercial spaces using our powerful music platform powered by Napster technology.

Hotelier & Hospitality Design

Address: Bidwell House, Eastwood Place, Eversley, Hampshire, RG27 0PN

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Website: www.hel-o.co.uk Phone Number: +44 (0)1284 772400 Email: sales@hel-o.co.uk Address: Unit 2 Middleton Business Park, Middleton Way, Fen Drayton, CB24 4SU

Description: Helo Childcare Products is a true specialist supplier of Infant High Chairs for Hospitality environments throughout UK and Europe. Offering a variety of design, colour and budget to suit your venue, endorsed with the latest BS EN 14988: 2017 Standard and available for next day delivery. A simple choice for looking after your future generation of happy customers.

Website: trade.justingredients.co.uk Contact number: 01291 635525 Description: JustIngredients Trade offer the UK’s widest online range of dried herbs, spices, botanicals, wholefoods and more. We are proud to work with many different types of businesses from restaurants, bakeries, hotels and distilleries to equine, craft and cosmetic companies with always on hand to support.. Address: Basepoint, Riverside Court, Beaufort Park Way, Chepstow, Monmouthshire, NP16 5UH

YOUR COMPANY LOGO HERE To feature within as one of our recommended suppliers please call 01843570940 or please email Anthony Field


Omar’s Place Location: Cambridge Street, Pimlico, London

Tasked with bringing this concept to life was Londonbased commercial design curator Sella Concept, whose team of spacial designers, led by Tatiana von Stein and Gayle Noonan, worked closely with architecture consultants from Wilson Holloway. The result is a space that is as welcoming as it is unique, with a distinctive Milanese aesthetic. A bold mix of materials includes polished terracotta and multi-coloured terrazzo tiles, rust-coloured tubular suede banquette seating set against scalloped Sapele wood slats on the walls. The flooring plays a major role in uniting each design element

in the restaurant, with Havwoods’ product specified to cover the whole surface of the floor. End Grain from the brand’s Henley collection was not only chosen for its durable engineered construction but its unconventional style, too. The natural warmth of this flooring was selected to supplement this bespoke interior, with the design’s distinctive cross-section showcasing the beautifully-organic growth rings of the wood. The product is conveniently supplied in standard length planks, with a tongue & groove fit system, so offering a highly convenient choice for commercial installation but with the visual effect of individual wood tiles when laid. The Henley collection from Havwoods presents a range of high-performance, pre-finished engineered planks with a superior-quality oiled and lacquered surface. An excellent choice for high-footfall installations, or areas that are exposed to heavy-duty use such as restaurants or bars, the textured surface ensures that any superficial scratches and marks are naturally disguised without distracting from the floor’s original aesthetic. Sawing, brushing, burning and planing techniques are applied to the wood in order to add character, and every product is tested to ensure that these processes have not weakened the plank’s structure. Applied with a traditional tongue and groove fit profile, Henley is available in a variety of widths ranging from 120260mm. www.havwoods.co.uk

Hotelier & Hospitality Design

Transformed in May 2018, this new eatery in London’s Pimlico is a stunning example of a historic building turned bustling restaurant / bar space. The culinary vision of restaurateur and hotelier, Omar Shabaan, this latest London hotspot was designed to establish a ‘neighbourhood haunt’ that seamlessly integrated into its location. The interior needed to be cohesive with the Mediterranean-inspired menu that was to be offered.

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D

eliveroo, for instance, have just announced they’ll be enabling restaurants to offer dish-by-dish calorie information on their platform, and restaurants including Yo! Sushi, Jamie’s Italian and Pho are among those taking the opportunity. Healthy eating; veganism; ethical eating; fast dining; it’s a headache to keep up with it all – but so essential; and that’s why restaurant management systems are a massive trend in the industry. Restaurant EPOS software is providing a huge ally in the perpetual hospitality industry battle against rising costs, poor efficiency and waste. Restaurant management systems genuinely put power in your hands – serving staff use handheld technology including dedicated devices or tablets to take orders and payments tableside.

Hotelier & Hospitality Design

Demanding diners

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how does technology help you keep up with them? By Luis De Souza, Chief Executive of NFS Technology Group

For the UK restaurant industry, customers are becoming more demanding all the time – and upping your game constantly is now the only way to remain a player.

Managers and owners, meanwhile, get a real-time view of operations online via their mobile or laptop. Restaurant management systems also capture information about diners, including their preferences, record what’s selling best and – importantly – help restaurateurs to identify what’s trending. So restaurant companies of all sizes now rely on restaurant POS software to streamline operations and reduce costs – especially multi-site groups who appreciate the head office functions it offers. So what features should your restaurant management system have if you want to be sure to keep up with evolving diner demands?


Here are 9 key questions you should ask your technology provider. 1. Is this a dedicated restaurant management system? EPOS systems are available for retail, too, but you need more facilities than they can provide, so be sure your system has been specially developed to meet restaurant requirements.

2. Does it provide course management? To give demanding guests the best customer service, you need a flexible system that allows you to split courses to help the kitchen, and make changes such as substituting a starter as a main course. Your serving staff need an easy interface to make this happen, and the restaurant management system should integrate with kitchen technology so the printers or screens deliver the right information to each station.

For instance, if you offer breakfast, lunch and dinner, you could end up with an unwieldy menu on the handheld device. Advanced restaurant management technology allows you to customise screen layouts according to job codes. You can also enable or disable menus based on the terminal or area, the time, the day or even specific dates.

6. What about diners on the move? If your diners shift tables, you want your staff to be able to reallocate their order easily, so your restaurant management system should have flexible table maps where you allocate specific orders to particular tables.

The same system will also allow you to transfer the ticket, and merge or split tables up. Aloha’s Guest Manager, for instance, suggests a table for wait time and profitability - it won’t suggest 3. Can it go places for your guests? three people are seated on a four top if it’s next to another that can create an Your staff need to be able to send from eight. their handheld devices to different destinations – orders should go direct 7. Can it manage customers’ to the kitchen, for instance, while bills well? payments can be taken at tableside and Your restaurant management system printed out in the restaurant. should be able to split bills easily 4. Does it help chef design particularly if you run a casual dining cost-effective dishes that restaurant where parties can be

don’t risk diners’ health?

Allergen control is crucial – we’ve already seen too many tragic deaths from badly-identified allergens in food.

large. It speeds up table turn quicker and makes the dining experience seamless.

8. Does the system help engage diner loyalty? It should capture diner data, because if you know their preferences you can create email marketing campaigns that will hit the mark and bring them back again.

9. Will customers notice our staff are training? No – with a good system there’s little disruption because staff can be taking orders within a couple of hours, and giving guests the improved service they’ll enjoy. What else should you think about? A restaurant management system is an important investment, but can be available on rental schemes with an easy monthly payment that make ROI swift. Hosted systems mean you don’t have to buy expensive hardware. Take your time, and make sure you make a wise choice – going for restaurant management software may be one of the more important decisions you’ll ever make for your business and for your diners.

• See all the benefits of restaurant EPOS at www.nfs-hospitality.com

The system also helps with stock control by identifying best-selling dishes, which helps with good procurement decisions and reduces food waste – an important issue for ethical diners.

5. Can it keep my menu workable? Business fluctuates, so it’s crucial to manage your menu for different times of day so your staff don’t have to deal with a long menu.

• Digital dining works for you and your customers all day – see the video click here.

Hotelier & Hospitality Design

The Aloha restaurant management system recently partnered with chefdesigned Kitchen CUT technology that tracks potential allergens throughout dishes and menus and also helps chefs keep costs under control.

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Hotelier & Hospitality Design

Fresh flavours for smart

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app-controlled TopJuicer Scanomat UK & Ireland has launched three new on-trend juice flavours exclusively for its revolutionary TopJuicer machine. The three new additions are Apple & Elderflower, Cloudy Lemon and Strawberry & Kiwi. All of which are available to order now for TopJuicer customers, alongside the existing range of Orange, Apple & Cranberry juices. Part of the innovative TopBrewer family of products, TopJuicer is a completely new way to serve juice, delivering a range of fresh juice drinks from a stylish swan neck tap at the touch of an app. TopJuicer consumers can choose up to three juice flavours, with options for sparkling juices available with the addition of a C02 module. TopJuicer also offers fresh, filtered still and sparkling water on tap. From an environmental perspective, the addition of a TopJuicer, as opposed to conventional bottled juice drinks, can help to reduce reliance on plastic, as well as being a great way to promote health & wellbeing.

Simon Bracken, Managing Director and Co-Founder of Scanomat UK & Ireland, comments: “We’re thrilled to be able to share the launch of these three new exciting flavours for our popular TopJuicer machine. The juice industry is booming in the UK, and we know that consumers are becoming more and more demanding in terms of choice, wellbeing and sustainability. Because of this, we have been working hard behind the scenes to create our three new innovative flavours, and to ensure our TopJuicer customers are receiving an ontrend, delicious beverage range.” Find out more about TopJuicer at www.topbrewer.co.uk/topjuicer

Hotelier & Hospitality Design

The TopJuicer’s minimal footprint and stylish design makes it perfect for hotels, workplaces, universities and retail spaces, providing a healthy beverage alternative that complements the TopBrewer’s premium coffee menu.

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iD Revolution: Tarkett launches the market’s first non-PVC modular resilient flooring with Cradle to Cradle® gold certification Tarkett unveiled iD Revolution, to offer customers a new innovative modular resilient flooring in line with its strong sustainability commitment. A flexible, modular flooring, iD Revolution is regenerative by design as it is comprised of 83% recycled, mineral and bio-based materials and is 100% recyclable. The result: a Cradle to Cradle® gold certified modular resilient flooring which has been designed for life while also combining performance and design.

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alérie Lebon, EMEA Marketing Vice-President for Tarkett, said: “iD Revolution was developed to meet the needs of our customers looking for alternatives to PVC in the modular resilient flooring category. We challenged ourselves, pushing the boundaries within the market to create the first non-PVC modular resilient flooring with Cradle to Cradle® gold certification. This reflects our commitment to providing our customers with products that create friendly spaces and respect the planet’s natural capital. Through this regenerative product, we are taking one step further towards closing the loop, together with our clients.”

Hotelier & Hospitality Design

A Product Designed for Life

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To create this innovative new product, Tarkett sources recycled PVB, a non-PVC and phthalatefree resin used to help prevent windscreens from shattering. It is recovered from end-of-life vehicles or safety glass from buildings, before being integrated into the product. The product formula includes 24% recycled PVB, 11% bioplastic and 49% chalk, a mineral found in abundance in nature. Not only is iD Revolution’s product composition sustainable but the manufacturing process also respects the earth’s natural capital: 99% of the water used during the production is recycled, and 50% of the electricity needed comes from renewable sources, while the remaining 50% are offset, via carbon credits through a project supporting biodiversity in the Peruvian Amazon Rainforest. In addition, iD Revolution is free from phthalate and solvents, and has been designed with an ultralow level of volatile organic compounds (VOCs)1, thus contributing to optimal indoor air quality and healthy spaces.

Closing the Loop To close the loop, the product itself is 100% recyclable. iD Revolution can once again be re-used at the end-of-life stage. Through ReStart®, Tarkett’s takeback programme, iD Revolution’s tiles and planks will be eligible to be collected and sent back to the manufacturing site to be reengineered as a new product. Thanks to this focus on sustainability driving every step of the design and manufacturing process, iD Revolution is the first Cradle to Cradle® Gold certified modular resilient flooring made with recycled materials and natural fillers.

1 The level of total volatile organic compounds (TVOC), yielding a measurement of < 10µg / m3 after 28 days, is much lower than the existing regulations and standards.


An award-winning product Just after its launch, iD Revolution has already received in France the “Innovation Teams Best Practices 2018” award, organized by Paris Sorbonne University and Paris Directors of Innovation Club. This award demonstrates Tarkett’s team commitment towards sustainable and innovative flooring solutions.

Adopted as part of the Nesto project in Luxembourg Nesto is a six apartments affordable building in Wiltz, which has been conceived respecting the concept of circular economy. Tarkett has worked closely with Heliosmart and PROgroup to provide the most suitable flooring solutions. iD Revolution, alongside Cementi Click, Tarkett’s innovative and ‘clickable’ mineral tiles, have been chosen as the ideal products for this project, as they both combine sustainability, durability and design. For more information on our products visit www.tarkett.co.uk or email marketing@tarkett.com Follow us on Twitter @TarkettUK for the latest news or Tel: +44 1622 854040

Hotelier & Hospitality Design

This doesn’t mean compromising on design, resistance and durability. Treated with Tarkett’s TopClean XP™ surface protection, the tiles and planks deliver the same high quality as Tarkett’s other modular vinyl flooring collections, allowing for easy maintenance and extra resistance to scuffs, scratches and stains caused by daily wear and tear.

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The £1m refurbishment of Hotel Indigo Birmingham is complete. The investment included a huge renovation of all 52 guest rooms including the reception and lobby areas.

T

he project took six months to totally complete with the design heavily influenced by Birmingham’s canals and city centre landmarks. The guest rooms and public areas all feature decorative accents, vivid murals and design touches that showcase the local neighbourhood heritage and unique architecture. The four-star boutique hotel, which is located at the top of the iconic The Cube building, boasts flat screen Satellite TV’s, complimentary mini-bars, and invigorating rainfall showers in every room.

Hotel Indigo Birmingham Completes £1M Refurbishment

Nick Taplin, CEO of Black and White Hospitality who own and manage Hotel Indigo Birmingham, said: “As a servicedriven business, we are constantly working on new ways to enhance our guest experience. The investment is part of our ongoing strategy to ensure we keep moving forward and keep improving every part of our business.

The new rooms look fantastic with comfy beds and a design that caters for the modern, high-tech traveller. The rooms have everything that today’s corporate and leisure guests require.”

Hotelier & Hospitality Design

Hotel Indigo Birmingham is just a short 10-minute stroll from Birmingham’s New Street Rail Station. Guests have access to its luxury health club and award-winning spa with high tech gym, pool and relaxation areas. The rooftop Marco Pierre White Steakhouse Bar & Grill sits atop of the hotel with an extensive menu and great bar and stunning outdoor terrace area.

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iD REVOLUTION RESILIENT TILES

iD Revolution is a major innovation in modular resilient flooring, being the 1st one to be Cradle to CradleÂŽ Gold certified. It is comprised of more than 80% of recycled, mineral and bio-based materials and is 100% recyclable. More on professionals.tarkett.co.uk

The revolution starts under your feet


Hotelier & Hospitality Design

Profile for Jet Digital Media Ltd

Hotelier & Hospitality Design - March 2019  

Hotelier & Hospitality Design - March 2019