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December 2018: Hotel Openings & Refurbishments, Annual Review, January Furniture show...

Hotelier & Hospitality Design For melt in your mouth moments

Artisan confectionery for luxury venues & hotels Our luxury confectionery can be found on some of the plumpest pillows and finest china across the hospitality world. From warm welcome gifts to corporate hampers, our artisan team can personalise fudges, caramels and brittles.

Electronic Hotel Door Locks for ease of use and increased security.

TSS Hotel Door Locks use RFiD Technology to give you trouble free performance with high customer confidence and satisfaction from our Electronic Hotel Locks. You can benefit from the advanced management our Hotel Lock systems offer whilst reducing maintenance overheads and removing customer frustration with older Hotel Card locks and keys. We will configure the system to your own requirements so you will have no steep learning curve to climb. The Hotel Locking System will operate the way you do.

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TillSecure Systems are specialists in Hotel Locks in the UK. Providing the latest systems for Commercial and Hotel Guest Rooms. We have over 30 years experience in Support and Installation of Systems throughout Mainland UK, Ireland and the Channel Islands and always provide the highest level of service and support to our clients at all times. We offer a complete solution from Installation to ongoing support with both Emergency Call Out and Maintenance Contracts tailored to your individual requirements available at a competitive rate helping you save money on your budget.

The Stature RFiD Electronic Hotel Sauna Locker Lock is the latest addition to the TSS range of Hotel Locks. The small footprint on the door makes this ideal for low impact locking requirements. The Stature Locker Lock incorporates all the advantages provided by the latest Wireless Technology that are standard in all our locks. • • • • • • • • •

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Royal China Club Reopening The highly anticipated Stiff and Trevillion designed Royal China Club at 38-42 Baker Street, London W1 reopened on Thursday 9 August 2018.

During its four-month renovation the restaurant doubled in size to 180 seats; and now encompasses the additional space which was a former building society on the corner plot at the junction of Baker Street and Blandford Street. The restaurant has also acquired five elegant private rooms suitable for group dining for six to twenty guests.

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Royal China Club has been located on Baker Street for 12 years and its established Head Chef Billy Wong has worked for the restaurant since the opening. For the launch, Billy has created a menu which skilfully blends authentic Chinese dishes with European ingredients. Starters feature Fresh Abalone Tossed with Caviar (Cold), and Crispy King Prawns with Chilli & Peppercorn.


New main dishes added to the extensive menu include Roast Whole Suckling Pig, Wild Scottish Lobster, Barbecued Peking Duck, Steamed Minced Iberian Pork with Salted Egg, Irish Emperor Scallop, and “Wagyu” Sirloin Steak Pan Grilled. While popular award-winning desserts such as the Fresh Pear in Rice Wine Syrup, and Supreme Bird’s Nest Soup with Pears & Papaya are also available.

Freshly made Dim Sum created by specialist Dim Sum Chef Henry Chow is offered daily from Noon until 4:30pm. Eclectic Dim Sum dishes comprise Prawn & Bamboo Pith Dumpling, Shanghai Style Juicy Pork Dumplings with Crabmeat, and Steamed Buns with Runny Custard. Renowned architects Stiff and Trevillion have complemented their sophisticated design with traditional Chinese themes such as silk wallpaper and a feature wall in black and red lacquer. Large round gold leaf coffers decorate the ceiling. The corridor and bar flooring is laid in textured black porcelain with brass feature strips, with contemporary bespoke handmade carpets by Govindia Hemphill in the main restaurant. Royal China Club’s authentic decor has been retained with features such as an elegant tea chest and a range of traditional handmade clay teapots embellishing the space. The main restaurant access is from Baker Street, where a bright red entrance door leads to the bar faced in profiled ceramic and brass with a Sahara Noir marble top and a mirrored and black stained oak back bar. In addition, the refurbishment

has been designed with energy efficiency in mind; the newly fitted and expanded kitchens now boast hot water provided by the heat of the woks through a heat exchange system. To ensure intimacy the five Private Rooms are fitted with sliding timber, brass and glass screens in a traditional Chinese lattice pattern, as well as having sheer curtained windows. The Royal China Group consists of six of London’s most authentic and prestigious Chinese restaurants, including the luxurious and criticallyacclaimed Royal China Club. Based in prime areas of London, the restaurants are centrally located on Baker Street, as well as in Bayswater, Fulham, Harrow-on-theHill and Canary Wharf. Opening hours: Sunday: Noon 10:30pm; Monday to Thursday: Noon - 11:00pm; Friday and Saturday: Noon - 11:30pm. Royal China Club, 38-42 Baker Street, London W1U 7AJ Reservations: 020 7486 3898

Contents December 2018

Hotel Openings & Refurbishments Annual Review January Furniture Show Contract Furniture Recommended Suppliers

Contact Us

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Conference & Meeting Room Refurbishment at Sopwell House Hotel & Spa

One of the UK’s top country house hotels for conferences, exhibitions and events has had a stylish new makeover of its conference and banqueting spaces. The refurbishment encompassed everything from fresh new carpets to bespoke table linens.

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Restyled with neutral decor and modern grey tones, these meeting rooms have been designed to offer the perfect backdrop for all occasions. The refreshed interiors, all with natural light, now provide a sleek and productive space for all types of events including meetings, workshops and presentations, as well as gala lunches and dinners.


As part of the refurbishment, plush new carpets and stylish new chairs have been set against grey walls and taupe curtains to give the rooms a contemporary yet neutral feel. The neutrality of the newly designed banqueting spaces allows clients the flexibility to dress the rooms however they wish and place their own individual stamp and branding on their event. Sopwell House has long been recognised as one of the most versatile and in-demand corporate hotels outside of London. Only a short 20-minute train ride from London St Pancras, corporate

guests of the hotel are invited to enjoy its countless events spaces and facilities, combined with its sought after countryside setting. Accessed via a private entrance, the award-winning Conference Centre at Sopwell House welcomes guests through the double doors of the conference reception. The Conference Centre houses 14 meeting rooms arranged over two floors, while many ground floor rooms boast direct access to private terrace areas. Spaces include the royally named Mountbatten suite, St Alban suite, Lady Patricia suite and the Princess Victoria suite - the latter of which offers a private staircase making it a popular choice for the Premiership football teams who regularly visit the hotel. Connecting the suites is a grand lobby featuring two separate bar areas, each of which can be sectioned off for large private

functions. Impressive collections of striking artwork hang throughout the neutrally painted corridor walls, while subtle scents of Jasmine permeate the space. The boardrooms provide the perfect place to host a company meeting or brainstorming session. The rooms are bright and airy with each featuring a large 80” LCD HD television. Some of the boardrooms feature separate seating areas and all boast tea and coffee stations. For alfresco meetings, events and team building exercises, Sopwell House boasts an unrivalled space. The hotel offers an enchanting walled garden that spans the perimeter of the hotel’s vast acres, perfect for activities including dodgems, archery, football, a bouncy caste or even an inflatable obstacle course. The largest function suite, St Alban, can host up to 700 delegates reception style or 250 for a dinner and dance evening. Day delegate packages are available upon request, along with bespoke dining menus. Sopwell House, Cottonmill Lane, St Albans, AL1 2HQ For reservations, please call: 01727 864477


MINIMALISM AND CLEAN LINES With a whole host of exciting product features, such as showering height of 2000mm, through to the minimal matt black, matt white of polished chrome profiling giving the enclosure a sleek and luxurious look. Coupled with the rise and fall door mechanism and the versatility to be installed on a shower tray or tiled floor, the Young collection gives you a multitude of showering options and fantastic value for money. Combine this with our Novosolid stone shower tray andfast flow with its anti-slip stone texture, stain and UV resistant, hiddenDesigned 90mm manufactured waste and can be cut down to size on site to fit difficult spaces. in MANTOVA

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Hotel Openings & Refurbishments

NEW LUXURY SKY HOTEL, NICCOLO CHANGSHA NOW OPEN Standing from left to right to officiate the ceremony were:

• Mr Thomas Salg, Vice • •

• •

Niccolo Changsha elevates contemporary chic to new heights in Changsha’s CBD

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Niccolo Changsha officially opened its doors on 29 October 2018, ushering in a new era of impeccable hospitality and effortless luxury in the capital city of Hunan Province. In signature Niccolo style, Niccolo Changsha occupies a desirable, highly-prized address – crowning the uppermost floors of the new 93-storey Changsha IFS Tower 1, in the heart of Furong district’s entertainment and business hub.


Niccolo Changsha is the fourth luxury hotel in the Niccolo collection from Hong Kong-based hospitality management company, Wharf Hotels. The opening was celebrated with a symbolic ribbon-cutting ceremony for dignitaries and officials. Ms Doreen Lee, Vice Chairman and Executive Director of The Wharf (Holdings) Limited, Mr Kevin Chan, Director of The Wharf (Holdings) Limited, Dr Jennifer Cronin, President of Wharf Hotels, Mr Thomas Salg, Vice President

Operations of Wharf Hotels and Mr Jorgen Christensen, General Manager of Niccolo Changsha, officiated the opening ceremony, alongside Ms Aryna Choi, Director of Changsha IFS and General Manager of Wharf China Estates Limited. Among other distinguished guests in attendance were Changsha government officials Mr Wang Yuli, Director of the People’s Political Consultative Conference of Hunan Province, Ms Helen Yip, Director of Hong Kong SAR Liaison Office in Hunan, Mr Qiu Jixing, Vice Mayor of Changsha People’s Government and

• •

President Operations, Wharf Hotels Mr Kevin Chan, Director, The Wharf (Holdings) Limited Ms Doreen Lee, Vice Chairman and Executive Director, The Wharf (Holdings) Limited Mr Qiu Jixing, Vice Mayor of Changsha Mr Wang Yuli, Director, People’s Political Consultative Conference of Hunan Province Ms Helen Yip, Director, Hong Kong SAR Liaison Office in Hunan Mr Yu Xinfan, Secretary of The District Party Committee of Furong District Party Committee of Changsha Dr Jennifer Cronin, President, Wharf Hotels Ms Aryna Choi, Director & General Manager, Changsha IFS, Wharf China Estates Limited Mr Jorgen Christensen, General Manager, Niccolo Changsha

Mr Yu Xinfan, Secretary of Furong District Party Committee, amongst other government leaders. “It is my great pleasure to greet our very first guests and officially

Hotel Openings & Refurbishments

“We would like to congratulate Jorgen and his team on the successful opening of Niccolo Changsha today. The vision to open our first Niccolo hotel in Chengdu in 2015 ahead of other major players quickly established Niccolo as an ideal destination for new entrepreneurs, leaders in style, fashion, design and society. Today, Niccolo Chengdu continues to be the market leader, paving the way for Niccolo Chongqing and Niccolo Changsha in the group’s fast-growing collection of luxury hotels,” said Dr Cronin. In addition to its notable heritage, Changsha has emerged as a thriving commercial, manufacturing, tourism and transportation centre in central and western China. As an early adopter of the luxury hotel space in Changsha, the group is at the

forefront of bringing the Niccolo experience and its awardwinning culture to a new market, offering sophisticated, international standards of hospitality for global travellers and local residents. The city’s and central China’s tallest hotel, Niccolo Changsha is situated between levels 86 to 93 of the 452-metre-tall landmark Changsha IFS Tower One. Defining the heart of the Wuyi CBD along lively Jiefang West Road, the hotel is an integral part of Changsha IFS and wholly owned by The Wharf (Holdings) Limited, renowned for its mixed-use projects comprising luxury hotels, corporate offices, residences and luxury retail. Commanding scenic views of the Changsha skyline and Xiang River, Niccolo Changsha offers 243 contemporary chic rooms and spectacular suites, which reflect the captivating sense of welcoming service and fashion-inspired mystique of Niccolo. The art of dining is celebrated at the new hotel with three sky-high dining and social destinations: Niccolo Kitchen, The Tea Lounge and BAR 93. Masterfully designed to host the city’s glitterati and A-list events, Niccolo Changsha offers glamorous conference and event venues

including the Niccolo Ballroom, the jewel-box venue The Conservatory and level 92 function areas for events that combine sophistication and spectacle as well as inspiring views. Relaxation and wellbeing await at the wellness centre on level 6, featuring an indoor swimming pool, fitness centre and The Spa at Niccolo. Guests are welcome to be amongst the first to experience Niccolo Changsha. Reservations may be made at +86 731 8895 8888 or

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welcome everybody to Niccolo Changsha. We are honoured to command a landmark hotel and prestigious location in the heart of this vibrant city. We look forward to ensuring that Niccolo Changsha will be recognised as the city’s leading hotel, delivering impeccable hospitality with Niccolo’s uncompromising promise of ‘New Encounters, Timeless Pleasures’,” said Mr Christensen.


Hotel Openings & Refurbishments

Adagio Announce First

The new-look Adagio London Brentfo Aparthotels Adagio, the European leader in aparthotels has opened a new location in Brentford on the 24th of October 2018, following the rebrand of an existing aparthotel - Urban Villa.

Hotelier & Hospitality Design

Featuring 100 apartments, the opening of the Aparthotels Adagio London Brentford is an important milestone for the brand as its first ever property in London.


Aparthotels Adagio London Brentford’s design takes inspiration from its urban surroundings with a modern and contemporary feel. The aparthotel’s public spaces have been created to be an open area where guests can meet, share and collaborate in a welcoming and comfortable setting. The design is based on customer desire and usage, bringing a modern and

Hotel Openings & Refurbishments

t Aparthotel in London

ord opened on the 24th of October! Heathrow airport

• 100 apartments – a mixture

of studios and one-bedroom apartments

1. 30 small studios, 30.6m² sleeping up to two people

2. 30 studios, 34.3m² sleeping up to three people

3. 20 small One-bedroom 4.

The 100 redesigned apartments all feature a fully equipped kitchen, spacious bedroom, living area with flat screen smart TV. Guests will also have access to a bar, virtual concierge, fitness centre, laundry facilities, business services and onsite parking. Looking forward to the October opening, Anja Müller, Chief Operating Officer Europe said: “It is an exciting time for the brand as we open our first aparthotel in London, one of the most iconic cities in the world. The UK continues to be one of our key markets for expansion – we have had great success with openings in Edinburgh and Birmingham over the last couple of years and hope to continue to build on this with Adagio London Brentford.” Part of the Kew Eye Tower GWQ Development, the aparthotel is located close to London City Centre, London Heathrow airport, Wembley stadium, Thames Valley and M4

business hubs. It is also well placed for family-friendly leisure experiences such as Windsor and LEGOLAND and is situated within a mile of Kew Gardens. With direct transport links, the property is ideal for both business or leisure trips. Brentford is the fourth UK opening for Adagio, following launches in Edinburgh in 2017, Birmingham in 2015 and Liverpool in 2013. There are also further openings planned in the UK in London Stratford; Leicester by the end of 2019 and in Glasgow by the end of 2020. To celebrate the opening, Aparthotels Adagio London Brentford will be offering guests 30% off the cost off their booking on stays between 24th of October 2018 and 28th February 2019 Ts&Cs apply* Room packages at Aparthotels Adagio London Brentford start from £59 per night.

• Tel: 0203 750 5000 • Email: • 15 minutes’ drive to London

Virtual concierge Fitness centre Laundry facilties Business services Free WiFi 47 parking spaces Fully fitted kitchen featuring hob, dishwasher, refrigerator, microwave, kettle and coffee maker, crokery and kitchen utensils. Apartment facilities include flat screen smart television, USB power port (phone charging), and Ethernet (RJ 45 socket).

* For reservations made before 28/02/2019, subject to availability. Prepaid rate, not cancellable and not refundable. Rates incl. VAT, per night and in local currency. City tax not included.

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flexible style available at different times of the day.

• • • • • • •

Apartments, 44.1m² sleeping up to two people + one child 20 One-bedroom Apartments, 48.7m² sleeping up to four people



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The Italian furniture brand, Gervasoni, takes part in the restoration of the former Royal Bank of Scotland building, which is now transformed into five-star luxury apartments known as The Edinburgh Grand; the latest addition to Lateral City Apartments’ portfolio.


Eleven years after closing, the RBS building, one of Edinburgh’s most famous landmarks, located on the south-east corner of St Andrew Square, has re-opened its doors following a two-year-long painstaking restoration that has retained the original features of the stunning 1942 Art Deco building including the neoclassical circular atrium, dark wood panelling, fireplaces and decorative cornicing. The building consists of 50 individually designed apartments as

well as restaurants and bars and is also a home to the Register Club, which is a champagne and cocktail bar. The exclusive rooftop penthouse boasts of a 360-degree panoramic view over the city that will undoubtedly attract the most discerning travellers from all over the world. The Edinburgh Grand is Lateral City Apartments’ latest property in the Scottish capital and is a part of the Chris Stewart Group’s dynamic

Registers regeneration project that is due to complete in 2019 and is focussed on the transformation of a corner of the prestigious St Andrew Square. Having the UK representative for Gervasoni, Via Domenico, had a previous collaboration with the Chris Stewart Group by supplying most of the furniture to 50 apartments of the Old Town Chambers, the Italian brand was, undoubtedly, a natural choice for the designers since it was able to offer the standardized and bespoke products required for this project. Domenico Scognamiglio of Via Domenico comments about his collaboration with Karen Brown and Chris Stewart: “It is very helpful and pleasing when you are able to work with a designer who understands your strengths and limitations. In this way, Karen took care of bespoke

Hotel Openings & Refurbishments

“On my recent visit to the finished project” he continues “I was really amazed at the amount of detailed work and coordination the design team had pulled together using so many different finishes and trades all of which are in keeping and

sympathetic with the age and history of this building”. Karen Brown, Head of Design at Chris Stewart Group, added: “We have worked with Via Domenico and Gervasoni successfully on previous projects, including the award-winning Old Town Chambers. It was great to work with them again on The Edinburgh Grand; they were – as always – professional and efficient through the ordering process, and we are delighted with the finished product.” Designed by the company artistic director, Paola Navone, the Gervasoni furniture features in all of the apartments at the Grand; the Gray range, custom-made bedside tables with a walnut finish are a beautiful and functional choice for the bedrooms and so are the writing desks, while in the dining areas, the Brick tables with the Gray 23 chairs and the bespoke benches with a walnut finish have been selected. For the uber-stylish kitchens, the custommade pieces of the Gray bar stools add a personal touch to the entire look. On the spectacular rooftop terrace, the guests can enjoy a breath-taking view over Edinburgh Castle and the whole city by relaxing on the Inout 623 sofa of natural Kubu rattan and the comfortable loungers.

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items she knew were best produced locally in Scotland or with specialists she had already worked with and left to Gervasoni the items that were relevant to their skills and methods of manufacture.”


Hotel Openings & Refurbishments

Newly Refurbished Mercure Bolton Georgian House Hotel Announces Partnership with Lancashire Monochrome to Host On-going Live Photo Exhibition


he recently refurbished Mercure Bolton Georgian House Hotel has unveiled a partnership with Lancashire Monochrome, a photography collective, to showcase a variety of their monochrome prints throughout the year in the hotel’s stylish new lounge.

Hotelier & Hospitality Design

Lancashire Monochrome, founded in 1996, is a forum open to any photographer committed to the monochrome print. The exhibition is a showcase of Lancashire Monochrome members’ best work. Photographs in the 14 frames will be refreshed every 3-4 months, and the work on display will be from one member or a joint display of work for guests and locals to enjoy in the newly refurbished lounge area.


Andrew Marland, the Exhibition Coordinator for Lancashire Monochrome commented: “We are delighted to present this new exhibition in the refurbished Mercure Georgian Bolton House Hotel. Lancashire Monochrome have a long-standing relationship with the hotel, who have displayed some of our photographs in the main corridor over the years, and it was a privilege to be asked if we would like to move ‘centre stage’ in the bar area. The intention of the exhibition is that it will be themed depending on the member’s interests and latest projects. Whilst there is a collective preference for landscape photography, members have a broad range of photographic interests including coastal landscapes,

urban and industrial landscapes, street photography, jazz, portraiture and abstract, all of which will be demonstrated at the hotel over the next year.” The Georgian manor house hotel, which boats views of the West Pennine Moors, has also recently undergone a refurbishment to the ground floor public spaces including the reception area and two main event rooms. The Mercure Bolton Georgian House Hotel is one of the most desirable wedding venues in Bolton with a large capacity, sun terrace and landscaped gardens. The newly refreshed events rooms offer a contemporary and elegant space to hold business and leisure occasions. Commenting on the refurbishment and partnership, General Manager

of the Mercure Bolton Georgian House Hotel, Eric SpencerSmith, said, “It is a real pleasure for us to partner with Lancashire Monochrome and to showcase the very best of their photography in our newly refurbished hotel. “We believe this on-going exhibition will attract both local and further afield guests, as well as demonstrating our commitment to providing the best hospitality experience in Bolton and beyond.” Built around a Georgian manor house, this superb Bolton hotel set in the beautiful Lancashire countryside has 9 function rooms for up to 300 guests, a health club, beauty spa, swimming pool and is ideal for business and leisure.


The property is conveniently located at the heart of the business, entertainment and shopping districts of Peterborough, making it the ideal base for professional and leisure visitors alike. The 118-bedroom hotel has been carefully restored and tastefully refurbished to provide guests with all the luxuries of four-star comfort. The onsite restaurant and café bar offers both contemporary and traditional dining experiences, so visitors can choose to dine in style or opt for a more casual approach. Positioned directly opposite the entrance of the hotel is Queensgate Shopping Centre, the largest of its kind in East Anglia. The 17th century property also has great transport links and is just a 10-minute walk away from Peterborough train station, while nearby airports are just over an hour away by car. For business travellers, the hotel features 14 meeting rooms, with the largest accommodating up to 250 people. Sure Hotels by Best Western is the newest addition to the Best Western Great Britain brand and offers guests great places to stay at fantastic prices. With spacious rooms and

upgraded amenities, Sure Hotels by Best Western offers properties that are perfect for relaxing and recharging, whilst providing a unique space for those on business travel who are looking for something special in their surroundings when working away. Alan Price, General Manager at The Bull Hotel, Sure Hotel Collection by Best Western, commented: “We’re extremely proud to join the newest Best Western brand and take our property to the next level. Looking ahead to the future, we are confident that with the help of Best Western we can share the success of a global brand that is committed to supporting its properties and maintaining excellent customer service, whilst maintaining our individuality and demonstrating what makes us unique, something we can’t wait to showcase to our guests.” Rob Paterson, CEO at Best Western Great Britain, added: “We’re delighted to welcome The Bull Hotel, Sure Hotel Collection by Best Western to our brilliantly different collection of independently owned properties. Best Western members are investing for the future and changing for the better and our new Sure Hotel by Best Western brand is an example of how we

Best Western Great Britain has announced the arrival of The Bull Hotel, Sure Hotel Collection by Best Western, to its growing portfolio of over 260 independent hotels. are delivering more to our guests. We look forward to working in partnership with the team at the hotel to showcase and celebrate their hotel both locally and globally.” Best Western Great Britain’s members have invested over £210m since 2015 improving properties and guest experiences. To find out more about The Bull Hotel, Sure Hotel Collection by Best Western, or to book a room, visit: hotels/the-bull-hotel-sure-hotelcollection-84253

Hotelier & Hospitality Design



Hotel Openings & Refurbishments

CUTTING EDGE DESIGN HOTELS & SECLUDED RETREATS SMALL LUXURY HOTELS OF THE WORLD™ INTRODUCES FIVE NEW HOTELS Small Luxury Hotels of the World (SLH) welcomes five new exciting additions, including three newly opened properties, to its hand-picked portfolio of luxury boutique hotels this November. Enjoy a taste of real tequila in Mexico, sleep in a luxury hotel that was once a bank in Stockholm or experience Japan’s first dispersed hotel. The diverse collection of new boutique hotels is sure to excite any traveler.

The Dudley Boutique Hotel, Daylesford, Australia 7 rooms from £250 per night including breakfast

Hotelier & Hospitality Design

Located in the heart of the pretty spa village of Hepburn Springs, The Dudley Boutique Hotel is a beautifully restored country-style retreat nestled in lush, shaded gardens with flowering trees. Every room comes equipped with comfortable and luxurious beds including indulgent quilts, electric blankets and a pillow menu. For the ultimate luxury, the Dudley Suite features a king bed, a spa bath, two decks with outdoor seating, modern kitchen with Nespresso coffee machine and stainless steel appliances, dining room, and lounge with log fire. The hotel serves daily gourmet breakfasts championing localgrown produce including fresh eggs, fig-dotted charcuterie and justsqueezed juices.


Although the hotel doesn’t have a restaurant, The Library offers a selection of pre-dinner canapés and drinks for guests to enjoy before heading out to one of the trendy eateries in the area. The property is a haven for hikers and mountain bikers, with a fabulous range of bush walks and trails close at hand. Guests should also explore the nearby town of Daylesford, situated less than four kilometers away, with its famous natural spring mineral spas, restaurants, galleries and immaculate gardens. SLH Insider Tip: Guests who feel peckish in the middle of the night can sneak into The Library where they’ll find an array of snacks including crisps, chocolates and nuts.

Hotel Openings & Refurbishments

Villa Maria Cristina, Guanajuato, Mexico 37 rooms from £195 per night including breakfast Villa Maria Cristina is an elegant boutique hotel set in the neo-classical townhouse of Guanajuato, Mexico, a well preserved colonial UNESCO city surrounded by the picturesque mountains and valleys of the Sierra de Guanajuato. The classic façade and entrance lobby hide a welcoming retreat inspired by Guanajuato’s architecture with Catalan mosaics, French cast iron columns, warm wood floors and high ceilings. Art lovers will particularly appreciate the eclectic mix of classic and contemporary original pieces of art from local and foreign renowned artists. From a stylish central pool and outdoor hot tub to secluded tables made for leisurely coffees, there are plenty of spots to stretch out and relax. Inside, the 300 sq. metres spa features a sunken Roman-style pool, steams and sauna baths as well as a heated plunge pool for little ones. In the restaurants and bars, authentic Mexican fare is the order of the day – from fine dining at Teresita to pizzas, steaks and seafood on the grill at La Colombaia restaurant. El Caballo Bar transport guests to a sophisticated Mexican ranch-style bar serving the finest tequila cocktails surrounded by stone walls, a wood counter and an impressive collection of horses’ artwork from all around the world. Guests should not miss the chance to explore Guanajuato with its fascinating buildings dating back to the sixteenth century, Diego Rivera’s home and vibrant food markets.

SLH Insider Tip: Guests looking for a romantic spot will love the hotel’s private cinema which comes complete with large screen, booming sound, connection to Netflix, and comfortable leather seats.

Bank Hotel, Stockholm, Sweden 115 rooms from £590 per night including breakfast Set in an early 20th-century building that was once a bank, this luxury hotel reimagines its stately setting as somewhere to mark moments rather than count coins. Designed as a bold, modern interpretation of a renaissance palace, architect Thor Thorén blended elements of art-deco extravagance with the traditional solidity expected of a bank’s headquarters including oversize bronze doors and a glass ceiling. All rooms combine a soft, natural colour palette with sumptuous design flourishes that evoke the building’s blend of history and modernity. Bathrooms

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Opened in August 2018


Hotel Openings & Refurbishments focus on elegance and quality, with judicious use of marble and bronze adding just a splash of decadence. With its black and white marble floors, stuccoed columns and sparkling chandeliers, the Bank Hall restaurant conjures up the glamour of days gone by. Menus focus on contemporary food from around the world, from classic French dishes such as steak tartare to handmade pasta dishes that seem straight from Tuscany. The hotel also houses Sophie’s, a modern all-day lounge, and Papillon, an opulent, mahogany-panelled cocktail bar as well as a top-floor bar and terrace offering 360-degree views of the city and waterfront. The Bank Hotel is within short distance of some of the city’s most vibrant nightlife, dining and shopping as well as some of the thousands of islands surrounding the Swedish capital. SLH Insider Tip: Guests should make sure they order a moneythemed cocktail from the Papillon Bar such as the “Dirty Money” with Charanda Pisco, apple, ginger, lemon or the “Red Vault” with Hernö Old Tom Gin, Cointreau Blood Orange, Lingonberry and yuzu.

Art Paradiso Hotel, Incheon, South Korea 58 rooms from £235 per night

Hotelier & Hospitality Design

Opened in September 2018


Located next to Incheon Airport, the nation’s main gateway to the world, Art Paradiso Hotel sits within the stylish Paradise City resort, an integrated resort complex featuring art and entertainment facilities, a spa, a club, a shopping arcade and a casino. The hotel is filled with modern and contemporary artworks, marble floors, mirrored ceilings and statement lightning, much like an art gallery. The first floor lobby features a piece of art created by artist Paik NamJune and inspired by Alfred Hitchcock’s 1963 film “The Birds” whereas the wall at the Clock Lounge is adorned with 12 photos from the “Lady Justice” series by Australian artist Alexia Sinclair. The elevators have been decorated by Xeva, a Korean graffiti artist, with artwork depicting the day and night of a city. The hotel’s sleek Serasé restaurant serves up a refined and modern take on traditional Korean dining as well as a great selection of classic cocktails. There are also plenty of facilities for guests to relax at the hotel including an indoor and outdoor pool, a private spa, a fitness center and a sauna. Guests should not miss the chance to discover wider Incheon, with its vibrant Chinatown district and traditional markets set among futuristic skyscrapers. SLH Insider Tip: Families will love Wonder Box, a night-time amusement launching soon in the Paradise City complex with various rides including a merry-go-round, a Ferris wheel and a 360-degree revolving dynamic attraction, the first of its kind in Korea.

Hotel Openings & Refurbishments

Enso Ango Fuya II, Kyoto, Japan 86 rooms from £178 per night Opened on 15th October 2018 Set across five Zen-inspired buildings, Enso Ango is Japan’s first dispersed hotel with rooms and amenities scattered a few roads apart. This artful boutique retreat blends seamlessly with the cityscape, inviting guests to walk Kyoto’s historical paths and immerse in local culture as they explore the hotel. Each of the five buildings has a different contemporary feel, yet their traditional Machiya structure brings a sense of unity and calmness. Designed with tranquillity in mind, the calm palette and crisp lines in each suite invite guests to relax – right away. Guests can uncover clarity of mind through Zen meditation sessions with Buddhist priests of Ryōsokuin temple, take lessons in traditional cooking and crafts, practice yoga in the Tatami Salon or take part in a traditional tea ceremony in the collapsible tea room made from bamboo and Japanese paper. TOMI II restaurant offers a memorable dining experience with flavours from Spain and Japan, dishes combining hot and cold Pintxos-style plates with locallysourced Japanese fare. There are guest lounges in each building too, offering cold-brewed coffee, cool drinks and delicious snacks.

SLH Insider Tip: Guests should travel to Kyoto in March to experience Higashiyama’s Hanatoro, one of the biggest events to take place in the Japanese city. Lanterns are placed along the lanes and roads with various light sculptures and installations on display making it a magical place to walk around. . And in other news...

60 rooms from £493 per night including breakfast Hotel Gajoen Tokyo is hosting a special event, “HYAKUDAN KAIDAN EXHIBITION – Glory of Japanese Art”, from Thursday 29th November until Monday 24th December 2018, to celebrate the 90th anniversary of the hotel. During this event, the hotel will demonstrate a whole new

way of providing commentary on paintings, architecture and sculptures by using Motion Graphics. In addition to the regular daytime exhibition, the venue will be open in the evenings on Fridays and Saturdays as the “Night Museum”. *The ticket for Night Museum on Fridays and Saturdays includes a complimentary drink voucher. The voucher can be redeemed during dinner at hotel restaurant (Except for Café Lounge Pandora and Steakhouse Hama). Advanced Purchase 1,200 yen,

Nimb Hotel unveils New Fitness and Wellness Area 68 rooms from £643 per night Nimb Hotel’s new fitness and wellness area, Nimb Wellness, is now ready to receive guests, giving Copenhagen a unique and elegant wellness oasis that aims to claim its position among the world’s leading hotel wellness experiences. The amenities include a Moroccan hammam, fitness studio, CrossFit area, hot cardio room, wellness treatment and a relaxation lounge. It also includes separate facilities for massages and treatments, including beauty treatments, sports massage and acupuncture.

Hotelier & Hospitality Design

Hotel Gajoen Tokyo celebrates 90th Anniversary with Special “HYAKUDAN KAIDAN” Exhibition




heltenham’s elite were dressed to impress for the official launch night of the Memsahib Gin & Tea Bar, located on the Cheltenham promenade.

Hotelier & Hospitality Design

The regency town’s new premium place to eat and drink opened its doors on Friday, 2nd November to an exclusive guest list for canapés, gin and light entertainment from local historian Arthur Collins.


The owners of East India Cafe, the award-winning Anglo-Indian restaurant also nestled on the promenade in Cheltenham, are the masterminds behind the world’s first gin and tea bar. Litu Mohiuddin, who is co-owner of East India Cafe and the new Memsahib Gin & Tea Bar, said: “What can I say, that was one amazing launch party! The months of hard work have finally paid off and we are so proud to have officially opened our gin and tea bar. “After the incredible reaction from our guests on Friday, we are thrilled

to now be sharing our excellent food and creative drinks with everyone.”

we offer an exceptional experience every time.”

Attendees included Councillor Bernard Fisher, social media influencers and Cheltenham lifestyle bloggers.

The design for the bar’s interior is inspired by the British Raj period, and more specifically the home of memsahibs – upper-class women renowned as exquisite hosts who opened their homes to friends and family, delivering exceptional hospitality, while also championing the causes of women’s rights and female empowerment.

Bernard Fisher, Councillor and Mayor of Cheltenham, said: “Cheltenham has a great night-time economy so I’m sure the Memsahib Gin & Tea Bar will be really successful. The stylish residents of the town are in for a treat! I look forward to coming back to sample more of the gins, try out some teas and enjoy more of the delicious food on offer.” Following the successful unveiling on Friday, the Memsahib opened its doors to the public on a first come, first serve basis on Saturday, 3rd November. Litu added: “Our sophisticated new venue offers 55 gins sourced from all over the world. We have carefully selected every gin and design element of our new bar to ensure

Litu concluded “We’re already seeing our reservations list fill up and are looking forward to welcoming everyone in for a wonderful gin, tea or a beautiful combination of both, paired with some truly divine AngloIndian cuisine. We’ll be operating on a first come first serve basis over the next few weeks but reservations are advised to avoid disappointment – we promise you won’t want to miss out!” To find out more about Memsahib Gin & Tea Bar here

• NFS • Fudge Kitchen • Dennys • Hartley Botanic • Lightspeed • Fine Bedding Co. • Tarkett • Genesis Biosciences • Salon Aquaflow •

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Annual Review Top companies of the year!

Annual Review service alongside great food are the ones positioned to take advantage of evolving customers. So how do you make sure your restaurant is one of them? We’ve identified 5 best practices you should start using now.

1. Know your diners. Restaurant guests are becoming more demanding, particularly getme-it-now millennials, who love being offered personalised services online. Restaurant management software captures important information about them that enables you to create a very personal service.

You’ve won the battle with 2018 – so your business needs these 5 best practices in 2019 By Luis De Souza, CEO of NFS Technology Group Few hospitality businesses will have seen last month’s headlines without a chill down their spine: a record number of restaurants in the UK have closed in 2018. The decline was headed by some major chains including Byron and Carluccio’s; victims, experts say, of overexpansion. Other hospitality businesses have seen a tough year as food inflation hit 11%, Brexit uncertainty hit the value of the pound and minimum wage rises raised staffing costs.

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But if you’re reading this, you’re already a survivor of challenging 2018 – well done!


The festive season is in full swing, and the good news is that Britain still loves eating out, and is looking for more and more ways to do it. Industry commentator Gideon Smith says technology is creating new opportunities for customers to access their food choices. “Advances in mobile ordering, delivery services, kiosks/pop up kiosks, order for the ‘pick-up’ or order to your table technology is going

to become very popular in 2019 and beyond,” he predicts. In other words, there’s plenty of hope for the UK restaurant business. However, with an unpredictable year now just around the corner, it’s a good idea to take stock of your operations – and maybe take a look at whether technology can help you create new options for your business, too. Your 2019 restaurant management health check If you find you’ve answered no to many of these questions, you should be feeling uneasy - your business is taking some nasty risks. In a difficult climate, well-run restaurants that keep costs down and provide excellent customer

By knowing their preferences – for instance, for a particular table, or for vegan food – you can not only cater more successfully for them, but you can also email out offers that you know they will enjoy.

2. Put the power at tableside. With labour becoming scarce and expensive, a restaurant management system helps you to identify the busy and slack periods so you roster efficiently. In your restaurant and bar, servers can use handheld devices ranging from dedicated units to smartphones or tablets to take orders that are sent

Annual Review Ask yourself these key questions to determine whether your restaurant management practices are in good shape to tackle the coming challenges:

1. Are you familiar enough 2. 3.

It adds up to creating value for money when it comes to your staff, who spend less time running to the kitchen and more interacting with guests. A restaurant management system even helps you monitor your online reputation by alerting you if a guest is posting a bad social media review. This gives your team the chance to put matters right quickly.

3. Reduce waste. Food waste is tipped to be one of the hot issues for 2019, with chefs making major efforts to keep it to a minimum and to use up leftovers. Apart from a moral issue, it’s also a matter of costs - uncontrolled waste can be a shocking drain on resources. The green group Sustainable Brands studied a hotel in Bangkok, Thailand for a week, and found its kitchens were throwing away 70 tonnes

of food a year. Hopefully, you’re not in such a difficult position, but still – it pays to keep waste down. A restaurant management system helps you identify menu best-sellers so you can make sound purchasing choices; it also helps identify your best suppliers.


4. Make way for mobile.


Today’s diners – particularly the younger ones – are used to accessing every area of their lives online. This is now a firm part of the hospitality industry too, and they’ll be looking to access reviews of your restaurant, reserve a table or place an order for pick-up on their phone in a jiffy. It’s crucial that you have a restaurant management system that enables them to do these things – diners are increasingly unwilling to ring you, and online booking and ordering means your staff don’t have to spend time on the phone.

5. Keep your head in the cloud. The best restaurant management systems now offer cloud-based facilities, which provides many benefits, particularly for restaurant

5. 6.

8. 9.

groups with a number of locations. Cloud availability means you can access your system via your mobile device wherever you have an internet connection. With realtime data at your fingertips, set out in comprehensive reports and forecasts, you get the full view of how your organisation is operating. This data supports your decisions – there’s no guesswork required. Your best practice armoury We can’t really predict what will happen in 2019; with Brexit now close, there’s still no firm view of how the UK economy – and consumers’ spending power – will be affected.But one thing’s for sure. The restaurants who arm themselves with the best of technology and set best practices in place have the best chance of winning through the challenges ahead. * Find out more about digital restaurant management technology at

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straight to the kitchen for immediate fulfilment. They can take payments at tableside, too, reducing the waiting time for guests. The system also discourages staff fraud because it’s not easy to cheat.

with your guests to offer a genuinely personal service? Can your diners easily book a table or order food easily online? Is your restaurant getting rave online reviews? Do you have a loyalty programme that really rewards customers? Do you always have enough staff available to give excellent customer service? Are you keeping on top of food waste and controlling supply costs? Can you see how your business is performing from end to end at all times? When you make business decisions, are they based on data? Is your forecasting working?


Annual Review

Sweets for my suite… Event favours, corporate gifts, teatime, after dinner and turn-down treats … Fudge Kitchen applies 35 years of confectionery innovation and tourist industry know-how to the hospitality sector …


ent-based Fudge Kitchen, have been creating award-winning confectionery for 35 years. They have 7 shops in cathedral cities across the UK, where they daily hand make whipping cream fudge, using original 1800s recipes and production techniques. It has established them as tourist attractions as much as premium confectioners. To this legacy, they added a wholesale arm in 2012, launching with a gourmet butter fudge range that would develop into a myriad of further formats and flavours, alongside luxury brittles and caramels that between them have amassed 16 prestigious Great Taste Awards. It took 4 long years of development and minute tweaking, however, to reach a product that MD Sian Holt was happy to stamp with their signature swirl. As she explains, “Fudge Kitchen has always been about quality and authenticity. We would never compromise on either. So when developing our new ranges, we wanted to extend the shelf life, yes, but our primary commitment remained with innovating, maintaining our famous

texture and using only natural ingredients, all hand made in small batches. Those are the promises that come with anything bearing the Fudge Kitchen logo.” Given that Fudge Kitchen now supply own label products to Harrods and Selfridges: brands that equally won’t put their name to anything but product excellence, and that their branded ranges are in over 200 high-end retailers, including Waitrose and Fenwick, Sian’s promise evidently holds true.

A reputation to stake your own on… Now it is the hotel industry’s turn to capitalise on her quality guarantee; as well as their unrivalled understanding of the tourist industry, trailblazing talent for stand-out branding and thorough knowledge of the gifting and luxury retail world. Little wonder, then, that Fudge Kitchen’s products are finding their way onto some of the plumpest pillows, the finest china and the grandest reception desks in hospitality, including personalized turn-down and teatime treats

for Claridge’s, G&V Hotels, Radisson Blu and loyalty gifts for the Bobby Moore Suite at Wembley Stadium and Hilton T5 Heathrow. 2019 will see Fudge Kitchen concertedly building on this enviable portfolio and ramping up their conversation with the independent hospitality sector; kickstarted by a notably buzzing stand at the October 2018 Independent Hotel show. This was also a first outing for new Key Accounts Manager, Rupert Allinson. Allinson comes with lengthy experience of working with luxury London hotels, conference centres and some of the UK’s leading tourist attractions, including the Intercontinental Hotel Group, The Goring and Glen Eagles; and he is looking forward to continuing to develop this market with Fudge Kitchen.

Devilishly different…

It is indeed. And with a pick-and-mix of over 90 products across 10 hospitality formats, over 40 flavours and innumerable packaging options, it’ll be a detail unlike any other. One perfectly honed to reflect a client’s brand values and create an instant, and lasting, impression. To individually packaged caramels, fudge squares, boxed trios and loaves, then, right up to corporate gift selections and bespoke hampers, Fudge Kitchen can add personalised ribbons, sleeves, card inserts and tags or entire, own label package designs. With sufficiently sized orders their in-house development team can even create entirely bespoke flavours. “Provenance is such an industry buzzword now, particularly in foodie fields,” Allinson explains. “We can, of course, offer that through our original recipes, history, premium products and impressive environmental credentials, but we can also, subject to volumes, go that step further and draw on our customers’ own provenance. Whether by replicating regional recipes or using locally sourced ingredients from named artisans, it can really root a hotel and underline its history, geography and cultural heritage.”

Past fudge creations have included a Yorkshire Tea & Biscuits, Anglesey Sea Salted Caramel, Kentish Lavender and Scottish Heather Honey, sourced from the rooftop hives of an Edinburgh hotel. That said, you’d be hard pressed not to find a flavour fit within the menu of existing gourmet butter fudge flavours. Amongst the classic chocolates, vanillas and salted combinations, Fudge Kitchen’s gastro-lab is crammed with the vibrant flavours of turmeric, matcha, rose chai, chilli and more, creating recipes from classic to quirky. Which only leaves you to decide where your brand sits. Are you a Juniper & Kaffir Lime Dry Gin kind of a place? More a Clotted Cream? Or perhaps a timeless Sticky Toffee Pudding? For further information and sample requests contact: Rupert Allinson, Key Account Manager: Email: Tel: 01304 842924

Hotelier & Hospitality Design

“I’ve come from a background in 5-star hotels and major tourist attractions”, he says, “so could see immediately that Fudge Kitchen is the perfect fit for the luxury hospitality market. Not just in the quality of the products, but, in an industry where the personal touch and attention to detail is everything, through the potential for personalised packaging that is such a powerful differentiator and brand communicator. As they say - ‘it’s all in the detail’.”


Annual Review

CREATING THE Dennys Brands supports your brand image with clothing for your most valuable asset – your staff. 2018 has been a challenging year for all in the hospitality industry and 2019 looks interesting! Throughout our long history we have learned the secret to success is to have the products people want, when they want it and at a price they can afford!


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ince Dennys Brands was established in Old Compton Street, Soho in 1840, it has grown to become an international supplier of the widest range of clothing and footwear to the hospitality and catering industry. Our Joseph Alan front of house uniform brand provides the largest choice on the market of tailoring and bespoke uniforms. So, whether it is for front of house or back of house, we can satisfy all your uniform needs.


Having grown over the last 178 years, we continue to improve our range of products and manufacture ethically. We are proud to hold a Royal Warrant as a supplier of catering clothing to the Royal Households and the high standards that they require are passed on to all our customers. Something for everyone Limited Edition Grey Ladies Every one of our Full Stretch Trouser - DF23 six Dennys Brands hosts a wide range of high-quality garments and 2018 has seen us continue to grow product ranges and keep up to date with trends and styles for the market which we know and love. Some of our additions include introducing our Griffin colour to

many of our existing ranges, providing a stylish yet sophisticated look - this includes, and is not limited to, adding grey ladies stretch chefs trousers (DF23), to provide a perfect fit with added comfort and flexibility in the kitchen. We have also increased our range of superlight weight polycotton chefs shirts to include both white and grey. These shirts have been created with our special StayCool System - a forward thinking, innovative technology providing increased air circulation during long, hot shifts. Introducing…the ethical apron! Our biggest success in the run up to 2019 is the introduction of our most ethical apron yet. Made entirely of plastic bottles, our 100% recycled polyester aprons are an environmentally- friendly product which involves a process of spinning recycled plastic bottles (PET plastic waste) into yarn to create an eco-friendly fabric. This process not only reduces the amount of energy used and the co2 emissions, but also redirects plastic waste from landfills. 100% recycled polyester is a form of manufacture which is become more and more popular and Dennys has been able to introduce it to several garments. What’s more, when you’re finished with the garment, it can be recycled and reused again! The black aprons are now in stock, with most of our 37 colours being changed to recycled 200gsm polyester throughout 2019. We also currently have 14 other products using recycled polyester including chefswear, aprons, waistcoats and beauty wear.

Take a look at our best buys We understand the importance of providing clothing to the widest range of customers. From our higher end 100% cotton luxury

chefswear, to our affordable ‘Best Value’ ranges, we endeavour to provide the entire industry with garments to suit their style and price range.

Our DD70 is a serious chefs jacket, made of 65% polyester 35% cotton and is perfect for a low-cost option. This jacket is available as a unisex garment in both black and white, long and short sleeve with a double layer front and 10 press studs. It provides the classic professional kitchen look at an affordable price. The DC15 chefs trousers team up with the DD70 chefs jacket to give the perfect kitchen look. These black chefs trousers (made of 65% polyester 35% cotton) are also a unisex option which are fully elasticated for everyday comfort in the kitchen. They are easy-to-wash trousers providing an all-round brilliant first impression. Make it personal Most of our garments can be sent through to our inhouse embroidery and alterations department which holds a vast range of colours to suit your individual and branding needs. Convenient ordering – friendly staff – London showroom Knowledgeable staff are happy to advise on the best option for you – whether it is clothing for a 5-star hotel or a one-man sandwich bar – Dennys Brands caters for all your uniform needs. By phone, online and in person.

For any enquiries, please contact us at, call us on +44 (0)1372 377904 or visit us online

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Annual Review



Victorian Grand Manor, Belmond Le Manoir aux Quat’Saisons

Bespoke Glasshouse, Forest Side Hotel, Cumbria


Bespoke Glasshouse, RHS Hyde Hall

For our seasonal offers please call 0800 783 8083 or visit

NOTHING ELSE IS A HARTLEY The only aluminium glasshouses and greenhouses endorsed by the RHS © The Royal Horticultural Society. Endorsed by the Royal Horticultural Society. Registered Charity No 222879/SC038262

Annual Review

Why self order menu management is the next big thing in hospitality… Lightspeed self-order management is a whole new way to run your meeting space and room service, turning any iPad into a personal server and placing ordering at the fingertips of your customers. SelfOrder menu management keeps you ahead of the game by creating a new kind of restaurant experience for guests: one that’s interactive, trendy and gives customers what they want, when they want it.


he app enables guests to have control over their own orders by allowing them directly place orders from their meeting room or hotel room based on their exact preferences — including diet, allergies or other requirements. With Lightspeed’s interactive selforder management, you can create the kind of ordering experience that increases operational efficiency: • Showcase menu options, bestsellers and descriptions • Improve order accuracy & reduce errors • Real-time status updates on orders • Reduce waiting times by up to 60% by streamlining orders

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“Lightspeed’s self-order app has helped our restaurant provide an experience that is simply unparalleled to other restaurants within Las Vegas. Ultimately, Lightspeed’s selforder app has allowed us to provide exceptional service to customers and overall, maximise efficiency within the restaurant’s core operations”.


- Eric Kim, Sapporo Revolving Sushi Las Vegas • Problem: need for self-order management to reduce order waiting times in popular restaurant • Solution: 30 self-order iPads installed in restaurant to serve table-side orders • Result: waiting decreased by 40%, over 13% more items upsold

With Lightspeed Restaurant, you can finally sell more by giving control back to your diners to cultivate the ultimate dining experience. Getting set up with Self-Order Menu couldn’t be any easier or faster to do. Simply download the app, your existing Lightspeed Restaurant menu will populate into the app and guests can start placing orders!

Start your free trial today at 020 3695 9599

Annual Review

Creating a great night’s sleep with Fine Bedding At The Fine Bedding Company Hospitality Division we manufacture and supply our own exclusive product ranges, designing and innovating with hoteliers’ needs in mind; delivering comfort, high quality and environmental credentials hotel guests will love, as well as accountability, customer service and lower housekeeping costs. We operate at large and small scale, in the UK and internationally. Being the manufacturer also means that we can custom make and tailor orders to specific requirements. All of our fibre fill products are produced in our purpose-built, state of the art Eco Factory, with impressive sustainability credentials. While all our natural filling is ethically sourced to comply with our Down Commitment pledge. SMARTDOWN® - beautiful bedding with a conscience now available

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NEW to The Fine Bedding Company Hospitality Division this year is a product that is an environmentally, vegan and anti-allergy friendly alternative to the finest goose down.


The new SMARTDOWN® range is made from silky soft fibres made from recycled PET, blown into cassettes for loft and structure, and exquisitely hand finished. The Zip & Link Topper – designed for convenience and comfort Another innovation is the two in one Zip and Link Dual Layer Topper. This product has been created specifically to address issues associated with Zip and Link beds. The solution provides the upmost comfort and a product that can convert in seconds from a super king topper to two twin

toppers. No storage is required as it eliminates the need to have multiple toppers. It’s also, fully washable! Practical and luxurious Smartfil® fibres The Fine Bedding Company’s Smartfil® products have all been specifically developed to meet the demands of busy commercial environments; products that are easy use but offer exceptional quality, as well as being effortlessly washable in-house and extremely long lasting (maintaining loft and structure). Our Best Sellers include the Boutique Silk Duvet and Pillow and Spundown range. These products can be washed at 60oC to improve hygiene and allergy resistance while maintaining an ability to reform and keep their shape, ensuring the bedding has a longer life span. From an operational standpoint, Smartfil® filled Spundown and Boutique Silk duvets and pillows dry in a matter of hours so can be back on the beds the same day. Offering a practical solution to turning around rooms quickly. Comfort with discreet protection Providing a waterproof barrier for mattresses doesn’t mean compromising on comfort with another new product that offers discreet protection with the feel of a luxury quilt top. The luxury quilted waterproof mattress protector was first developed for the premium four star Hotel Football in Manchester, the first of the GC Hospitality

group. It was facilitated by The Fine Bedding Company Hospitality Division’s problem solving abilities as a manufacturer as well as supplier where the product was upgraded to the hotel’s specific requirements to fully protect the mattress. The solution can save money by providing higher levels of damage protection to expensive mattresses but also saves on turnaround time. Ethically sourced natural feather & down The Fine Bedding Company natural fill products carry globally recognised quality assurances that certify no live plucking or force-feeding practices occur in creating our feather and down duvets and pillows, and products are fully traceable. We also have our own Down Commitment pledge. Our luxurious best selling goose feather and down duvet combines 85% goose feather and 15% goose down encased in a 230-tread count pure cotton cover to offer natural warmth and breathability. For more advice on hotel bedding or to discuss bespoke bedding requirements visit

It’s all in the detail We think ahead in terms of sustainability, innovation and quality.

Creating an ultra-comfortable sleeping environment for guests is a vital part of the overall hotel experience, but there are also many other considerations. • Washability – carefully manufactured to withstand wash • Practicality – innovative designs to enhance practicality of the products • Durability – maintains shape and plumpness wash after wash • Sustainability – environmentally-conscious, as always The Fine Bedding Company Hospitality Division has one of the most comprehensive hotel bedding collections on the market and its continued focus on innovation is catering for all of these needs.

Want your bedding to pay for itself? Join our exclusive Boost Your Budget Scheme. Email for more information.

A great night’s sleep for every customer - we’re in the same business. For more advice on hotel bedding visit

Annual Review

With Cementi Click, Tarket of mineral flooring tiles

Tarkett presents a new innovation by i spaces - Cementi Click. Produced from this raw modern material, t


he collection features a range of stone and graphical designs. Subtle marble, ethereal decors, and natural clay tone effects create a pure and refined architectural atmosphere for designers and architects looking to create inspirational spaces from mineral textures. Easy and quick to install, resistant, Cementi Click also meets the increasingly demanding needs of the industry to save time when renovating. Cementi click provides the ideal solution for store, restaurant and hotel owners alike.

AUTHENTIC MINERAL DESIGN Made from mineral material composed of 95% clay, the collection includes a timeless and elegant choice of concrete, stone, wood and graphical elements. The overlapping hues and rugged patterns of the clay bring character and authenticity, whilst the matt surface and natural tones give the product that look and feel so typical of ceramic tiles. 4 concrete shades, available in warm and cool grey, 4 stone, 5 wood designs and 10 graphical decors can be mixed and matched, leaving architects free to create innovative and unique flooring layouts.

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Cementi Click uses a click system technology to ensure quick and easy installation and removal. Ready for immediate use, Cementi Click requires no gluing, drying, and can be installed over all substrates including ceramics, without having to prepare the floor in advance. This drastically reduces downtime and costs for stores, shops and hotels. Cementi Click has the look and feel of a ceramic floor, but the added advantages of the click system provide the optimal solution for those looking to combine design and raw material with easy installation.

Annual Review

tt introduces a new category made of authentic cement

introducing a new category of premium mineral tiles and planks for architectural m 95% clay, cement’s main composite, Cementi Click boasts the look and feel of thus embodying the timeless elegance of concrete art in architecture. RIGID, STABLE, RESISTANT Retail, restaurants and hotels welcome daily influxes of customers and deliveries. Highly resistant to temperature and humidity variation, Cementi Click is ideal for winter gardens and store fronts and does not require expansion gaps for large surface installations. It is also specially conceived for high traffic areas, and thus resists scratches, scuffs, indentations and abrasions caused by daily wear and tear. Cementi Click is resistant to water ingress, a liquid sealant solution ensures 100% watertightness installation. Furthermore, innovative PUR surface treatment allows for a chemicalfree maintenance, thus using little water over its lifespan.

SUSTAINABLE, DESIGNED FOR LIFE & FOR CLOSED LOOP RECYCLING Cementi Click has been designed for life: • Naturally phthalate-free and with total volatile organic compounds emissions below 10 µg/m3 (100 times below European standards), this flooring is ideal for creating healthy interiors that also contribute to good indoor air quality.

Cementi Click has been designed for closed loop recycling: • Eligible for Tarkett’s Restart® program, Cementi Click can be collected after use and sent back to the manufacturing site to be reengineered as a new product. For more information on our products visit or email Follow us on Twitter @TarkettUK for the latest news or Tel: +44 1622 854040

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• Made of 95% natural mineral elements, including materials abundant in nature, and produced with 100% of renewable energy and no water, Cementi Click respects earth’s natural capital.


Annual Review

Probiotic cleaners help protect your staff, customers and reputation Dr Emma Saunders, General Manager of Cardiff-based Genesis Biosciences, explains why the hospitality sector should embrace the many benefits of probiotic cleaners.

to surfaces, therefore switching to a probiotic cleaning regime will help preserve buildings and infrastructure assets and keep surfaces and fixtures looking newer for longer. Probiotic cleaners are also undeniably safer, for both the staff who handle the products and for the customers who visit the areas cleaned.

Customer satisfaction surveys have shown that cleanliness is one of the most important criteria for diners in restaurants and guests in hotels, even ranking above comfort and food quality.

Hotelier & Hospitality Design

There is no doubt that housekeeping standards have a huge impact on the guest experience, which in turn adds value and revenue in terms of repeat business, referrals and positive reviews. Yet, too many businesses in the hospitality sector still rely


on hazardous chemical products. Not only are these chemicals harmful to the environment and can pose a risk to your workers’ and clients’ health and safety, they are proven to have limited short term efficacy. Probiotic cleaners, which embrace the action of beneficial bacteria, offer a safer and more costeffective solution for all sorts of applications, including washroom, kitchen, interior and exterior cleaning.

After using chemical products, the soiling immediately start to buildup again, whereas the beneficial bacteria present in probiotic cleaners stay on the surface cleaned and continue to degrade dirt and malodourous compounds after application. Probiotic products also provide a much larger return on investment than traditional chemical cleaners because they don’t need to be applied as often. Considering that labour costs usually make up around 85% of housekeeping budgets, this could lead to significant savings in the medium to long term. Furthermore, unlike many corrosive chemical cleaners, probiotic cleaners are not damaging

Businesses should put all odds on their side when it comes to cleanliness, as any failing in health and safety can have major implications for the responsible manager as well as for the hotel or restaurant brand. Banning toxic substances from hospitality environments simply makes common sense. This is why we, at Genesis Biosciences, spent five years to research and develop an innovative our range of probiotic cleaners – Evogen Professional. Products from the range have been designed to clean, degrease, remove stains and combat malodour on all types of surfaces, so that hospitality managers can maintain sustainable, hygienic environments that help attract and retain customers, while protecting their staff, customers and reputation from any potential damage – ultimately saving time and money.

Annual Review 2019 NEW Smart System - Automatically adding to your salon needs Now fitted with NEW state of the art intellegent self learning smart stat that maximises, salon hot water production with reduced energy costs.

The Ultimate Salon Hot Water System...

AQUAFLOW POWERMASTER Whether you are opening a new salon or simply having problems with your existing water supply......... look no further, the answer is the Aquaflow Powermaster. Developed only with the salon in mind, the Aquaflow Powermaster is the ultimate system for all your hot water needs.

How Does it Work? The Aquaflow is powered by electricity. The immersion heaters, unlike domestic heaters are very powerful. They are designed to heat the water extremely rapidly. It is also constructed to give “ultra low heat loss, so making the unit very cost efficient. The pressure and temperature at all basins is equal. This means no matter how many taps are switched on, or if water gets used in another part of the salon, the water at the backwashes always remains the same.

Is It Easy To Install? ABSOLUTELY!! The Aquaflow Powermaster uses “plug and play” technology, so reducing fitting time. There is no frontline pipe work and the electric cables are hidden, making the unit very neat and compact. Even the expansion vessel is tucked under the removable lid (with the exception of the 300 model). The valves and inlets are all encased under the lid and all valves are factory fitted, making this a virtually PREPLUMBED UNIT!! The Aquaflow Powermaster is an unvented system which is designed to go almost anywhere in the salon, where ever you have enough space! Because of the new design it is now more neat and compact. It can sit on the floor, be wall mounted (up to the 210 model), or put into a cupboard, the choice is yours. Also just introduced is the Slimline 150 for those tight spaces.

What About the Environment? The manufacturers sustain an active approach to caring for the environment and also ensure that they limit harmful discharges from the factory. The long working life of the system makes it environmentally sound because it limits the use of resources and energy.

Heat losses and energy effi ciency have been at the fore front during the design of the Aquaflow Powermaster. Other systems can lose a substantial amount of heat from the valves on the side of the cylinder. With the Aquaflow, all the pipe connections are located under the removable, insulated top thus ensuring heat losses are kept to a minimum. NEW! - Anti Legionella Cycle reduces risk of developing bacteria in stored water whenever risk conditions are detected the aquaflow will perform a full water heat cycle above 65°

How Do I know Which Model I Need? The size of the Aquaflow is dependant on the number of basins, but also and more importantly on the amount of clients (for established salons) and colour work undertaken. The table will give you a guide, but for more specific sizing, please contact us where we can size the system for you and also provide technical information for your plumber if required.

What If I Live in a Hard Water Area? We recommend that you protect the system from lime scale build up if you live in a hard water area. The guarantee does not cover parts that are subject to lime scale build up. We advise a Platinum Lime Scale Master - please ask for advice from your plumber who knows your area. or similar approx £50 that can be fitted at the same time as the Aquaflow. It will help to protect the system as well as pipes, taps etc.

Does it Matter Which Washunits I Have? No, any model of wash unit is fine, but do ensue that you have ECO JET SPRAY heads. These will make the Aquaflow even more efficient and also have cost savings on electricity and water bills. Please ask if not sure.

Is There Anything Else I need to Buy? Everything needed comes with the Aquaflow, all in one box. There is no need to buy anything else unless you would like an optional lime scale master or wall bracket.

What Guarantee’s Does the Aquaflow Powermaster Come With? The Aquaflow comes with a manufactures guarantee of 25 years. The expansion vessel carries a 5 year guarantee, and all other parts, 2 years with the exception of lime scale build up.

Do I Need a Timer?

What about after sales care?

Timers are not absolutely necessary, as because of the excellent insulation the immersions will rarely need to cut in to re-heat. However if you prefer they be supplied by your fitter at very reasonable costs.

We believe that not only do we have to offer an excellent product, but that our customers need a superior back up and support network. We work in partnership with the manufacturers to offer unsurpassed after sales support.

After 25 years providing the Hairdressing Salons with constant hot water, we are offering the Salon Aquaflow Hot Water Systems outside our trade. If you want unlimited cheap hot water like our Salons please visit our website or telephone 01270 522429 / 07860 713971

Hotelier & Hospitality Design




he project took six months to totally complete with the design heavily influenced by Birmingham’s canals and city centre landmarks. The guest rooms and public areas all feature decorative accents, vivid murals and design touches that showcase the local neighbourhood heritage and unique architecture. The four-star boutique hotel, which is located at the top of the iconic The Cube building, boasts flat screen Satellite TV’s, complimentary mini-bars, and invigorating rainfall showers in every room.

Hotel Indigo Birmingham Completes £1M Refurbishment

The £1m refurbishment of Hotel Indigo Birmingham is complete. The investment included a huge renovation of all 52 guest rooms including the reception and lobby areas.

Nick Taplin, CEO of Black and White Hospitality who own and manage Hotel Indigo Birmingham, said: “As a servicedriven business, we are constantly working on new ways to enhance our guest experience. The investment is part of our ongoing strategy to ensure we keep moving forward and keep improving every part of our business. The new rooms look fantastic with comfy beds and a design that caters for the modern, high-tech traveller. The rooms have everything that today’s corporate and leisure guests require.”

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Hotel Indigo Birmingham is just a short 10-minute stroll from Birmingham’s New Street Rail Station. Guests have access to its luxury health club and award-winning spa with high tech gym, pool and relaxation areas. The rooftop Marco Pierre White Steakhouse Bar & Grill sits atop of the hotel with an extensive menu and great bar and stunning outdoor terrace area.


André Courrèges created his own couture line in 1961 and quickly rose to fame for his visionary idea of the modern woman in the 1960s. Inspired by futuristic shapes and materials, his A-line dresses, miniskirts, and white ankle boots have now become iconic. He accompanied this innovative vision with his perfume line. Through its zesty and aromatic scent, Eau de Courrèges reflects the freedom and boldness Courrèges wished to see in women.

In collaboration with Groupe GM, a new and exclusive line of Courrèges hospitality amenities is available, adding richness to Groupe GM’s abundant variety of amenities signature ranges. President of Groupe GM, Laurent Marchand, commented: “The Courrèges brand is an iconic name breaking fashion boundaries with its elegance, freshness and vision of empowerment internationally since the 1960s. The new hotel amenity line encapsulates this spirit inside and out and we are delighted to have the opportunity to share Courrèges’ hotel line inspired by Eau de Courrèges Fragrance with our clients.” The fragrance of this line is aromatic, fresh and spicy, with top notes of bergamot and lime; heart notes of lemon heart, lily of the valley, mint and wormwood; and base notes of patchouli, vetiver and moss. Courrèges’ hospitality line is bold, and its free olfactory choices fully embody the

Groupe GM, leading international player in the hotel amenity industry, has released its collaboration with French fashion house Courrèges, to create and distribute a new range of luxury amenities. brand’s cutting edge and creative spirit, putting its history at the core of the fragrances it creates. The line comprises four 32ml bottles and includes shower gel, body lotion, shampoo and conditioner, as well as an allegro 35g and a 25g cardboard box soaps creatively positioned in a stylish and functional design tray, very characteristic of the brand. To bundle them up, the packaging stays faithful to the brand’s sleek and modern flair. Thanks to Groupe GM’s network of distributors the new Courrèges line will be available in four and five-star hotels worldwide. Discover all the brands offered by Groupe GM at: – or alternatively contact your local distributor. For the US, contact the TY GROUP on + 1 305 805 8085 or visit their website: For the UK Distributor, please contact ASLOTEL on +44 1372 362 533 or visit their website:

Hotelier & Hospitality Design

Groupe GM releases a new hospitality amenity line with Courrèges


January Furniture Show

INTERNATIONAL PANACHE AT JFS British consumers have a enduring love affair with the glamour of European furniture and the pizazz of International flair. In 2019 over 40 International companies will show their latest designs at the January Furniture Show (JFS), which runs from 20th -23rd January at the NEC in Birmingham. Buyers will be able to choose furniture and accessories from around the globe as the mix of countries represented at JFS covers several continents and 1000s of miles. First time JFS exhibitors include Holland’s Hartmann whose solid wood living and dining collections are cutting edge and technically advanced. Violino is one of China’s leading upholstery manufacturers and will show a selection of their contemporary sofas, chairs and recliners.

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From Italy’s Adriatic coast Al b e a Mo bili b ring the ultimate in modern cabinet furniture, with sleek finishes and futuristic lighting. Fellow Italians Battistella, who manufacture from 4 different locations join them showing their huge variety of fashionable cabinet and upholstered products for every room of the home. Matera is home to Calia Trade, bringing their Italian creativity to JFS for the first time, their vibrant and funky sofas, beds, modular and swivel chairs are a mustsee.


The Italian march in Hall 2 continues with regular highend upholstery companies Ego Italiano, Italia Living and Tomasella all showing their sumptuous leather and fabric upholstery ranges in both natural tones and vibrant hues. Streamlined Italian living and dining furniture in high gloss and high style will be on show from luxury Italian

cabinet experts ALF and Camel Group, both of whom have modernistic designs, which are striking headturners. Portugal’s Aleal have been creating refined cabinet and upholstery collections for over 40 years and are new at JFS in 2019. Joining them is fellow Portuguese exhibitor Furniwood, who cut a dash in Hall 1 with their precision joinery and distinctive style. German bedroom cabinet expertise is always a show favourite and Weimann, Rauch and Nolte will again show their infinitely flexible and ever developing dreamy bedroom storage solutions. D e n m a r k ’s S k o v b y a r e experts in Scandi cool and their effortlessly stylish living and dining collections will again be a hit in Hall 2. Nearer to home, representing the Republic of Ireland is Alfrank with their ultra modern approach to living and dining furniture, and multi supplier VIDA Living will introduce both new cabinet and new upholstery collections. Highend upholstery manufacturer ROM, who returns with new models in relaxed styles and on-trend colours, represents Belgium. JFS is 2019 is a truly global event and the mix of UK and International exhibitors will give buyers the ultimate opportunity to select from around the world without the need for a passport.

To register for your free attendance to the show please go to:

Source new products, discover fresh trends, and meet 100s of suppliers at the UK’s biggest furniture show. Make yourself at home at the industry event of the year.

Register now at

CULTIVATED BY ELLIOT HILL JOINS THE ODDFELLOWS FAMILY Design-led boutique hotel, Oddfellows in Chester is delighted to announce the re-launch of the restaurant within the hotel to Cultivated by Elliot Hill.

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Head Chef, Elliot joined the Oddfellows team earlier this year and has created a restaurant which not only sits perfectly within the Oddfellows ethos, as imaginative and progressive, but also offers a menu to the city that is unlike anything else available.


Elliot said: ‘To have the opportunity to bring this style of food home to Cheshire is just wonderful. I previously worked in Manchester, Moscow and London and I’ve

brought all I’ve learned back to Cheshire, where the fantastic regional produce makes it a pleasure to produce simple, yet sublime dishes. Cultivated is a dream I have had for many years – where plates are designed primarily by the ingredients we have - so we create the narrative of the dish in synergy with the produce. Before joining the team at Oddfellows, Elliot worked in London, when the small plates movement

had huge momentum. He said: ‘I love the ethos of small plates, their casual nature and the flexibility it gives the diner – and it inspired me to create ‘odd’ plates. Some are small, some are large and some can be both. Some we cook very simply, allowing the ingredient to shine and others we’ll use complex techniques and flavours, to ensure we get the best out of every morsel.’ Cultivated sits within the awardwinning beautiful Georgian townhouse that houses Oddfellows, with large glass doors that open onto the garden. Elliot has created a herb garden for use by the kitchen team and enjoys planting produce that can be used in, or as inspiration, for his dishes. The restaurant feels alive with a living moss feature wall, foliage, micro-herbs and flowers growing in bell jars. Dramatic leafy wallpaper adds to the ‘living’ feel.

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Below: benches and tables from Lyndon’s popular Agent collection grace this informal work café.

Formal and informal dining: Lyndon’s Isla and Agent collections of dining chairs and tables bring elegance to any environment. With an extensive selection of fabrics and leathers for chairs, a variety of timber finishes also gives added choice. In addition, all chairs and tables can be specified with coloured painted frames for a bold and stunning effect. The comfort of these chairs is achieved through a superior and considered ergonomic that both supports and cushions the user whilst sitting.

Armchairs without arms and table from Lyndon’s Isla collection are perfect for both formal and informal dining

Dine in style and comfort with


Lyndon Design offers a variety of seating and furniture collections to provide an enhanced user dining experience in restaurants, cafés, bars and work cafés. As well as being comfortable and sophisticated, the collections are functional, flexible, and help utilise space for maximum turnover. From formal seating arrangements and intimate dining, to casual benches and high tables with stools, this stunning Lyndon line-up is designed to suit a wealth of interiors. All pieces bear Lyndon’s stamp of handcrafted luxury and are ergonomically superior.

Casual tables, benches and bar stools: Lyndon’s Agent collection is a popular choice for cafés, informal restaurants and work cafés, especially where space is at a premium. Combining excellent design with functionality, they bring a relaxed feel to any dining area, and when both high and lowlevel options are combined, they serve to break up the eye-line of furniture. Intimate dining: Lyndon’s two-seater sofas and chairs from its Callisto and Albany collections - the latter complete with distinctive buttoned back detail - are ideal for intimate dining. Whilst preserving the formality of the occasion, these pieces bring a soft and intimate feel and are often specified in establishments that wish to create a timeless and sophisticated ambiance. They can also be customised to create a bespoke effect. Tables: When it comes to the all-important dining table, Lyndon boasts multiple options that come in a variety of timber finishes. Of course, size and shape are equally important, and a mix of circular and rectangular pieces further aids design flexibility and practicality. Lyndon also offers a wide array of coffee, side and bistro tables for informal areas. Commenting on its all-encompassing line-up of dining seating and furniture, Managing Director at Lyndon, Tim Armitt, says: “When it comes to the dining experience, luxury, style and comfort are naturally at the top of everyone’s wish list. However, the type of seating and furniture must also be considered based on the interior styling and available space. For those establishments where space is sacred, Lyndon can design custom banquette and booth seating to fit any interior. Whatever the choice, when choosing Lyndon, you are investing seating and furniture that can be enjoyed for years to come.”

For further information contact 01242 584897, or visit







... for every occasion! Contract Furniture Group Contract House, Little Tennis Street South, Nottingham NG2 4EU


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Keep your clients safe To keep clients safe in your business’ outdoor area as the weather turns colder, be sure to handle patio heaters and gas supplies carefully, and place electrical lighting at a reasonable distance from outdoor furniture.

These are the most common causes of outdoor fires in restaurants, bars and cafes ( the-workplace/takeaways-cafes-andrestaurants/). The LOFAssured initiative raises awareness of fire safety standards/regulations for garden furniture and ensures that furniture cushioning sold by LOFA (Leisure and Outdoor Furniture Association) members adhere to a strict code of conduct, part of which is rigorous testing and compliance with all current fire safety regulations. For further information visit

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Three soft complimenting colours – Flame, Sea Mist and Olive – were selected from a range of ten by Eden’s team, who welcome around 50,000 school visitors a year. They were looking for furniture that would be easy to clean, vibrant and lightweight, given that the chairs are shared between four classrooms, and are being moved around on a daily basis. The interior of the core building, Eden’s education centre, is a perfect backdrop to the modern sleek Hille SE Curve chairs.

The SE Curve chairs, being manufactured in Hille’s South Wales factory from pure polypropylene and steel, means they can be fully recycled at the end of their 25+ year life, with the polypropylene being used to make new chairs which can go through this cycle indefinitely and, of course, fitting in very well with the Eden Project philosophy. Comfort for the visitors is assured, as the Hille SE Curve was designed by Richard Snell and David Rowe,

in conjunction with Birmingham City University, in line with their acti-posture theory. This ensures the best possible back support in various sitting positions on the chair, the aim being to give the same high degree of comfort eight hours in to sitting on the chair, as was achieved in the first ten minutes, increasing long term concentration levels.

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Hille Furniture supply SE Curve chairs to the Eden Project, St Austell, Cornwall

“We are really happy with our Hille SE chairs. They’re a winning combination of lightweight and robust – essential as we welcome 50,000 school visitors to the Eden Project each year. Their sustainability features are a great fit with our ethos.” – Sam Kendall, Education Manager, Eden Project. Hille tel 01495 352187 and email


Hotelier & Hospitality Design

Office canteens need tech injection to boost customer experience and drive footfall


• Over half (57%) of employees would eat in their workplace canteens more frequently if they were rewarded for doing so by a loyalty scheme offering personalised deals

Research from digital ordering technology provider Preoday and mobile payments and loyalty marketing platform Yoyo has found that value and speed are critical to delivering a successful workplace canteen experience, and that technology can help meet this demand.

• A quarter (24%) of people say they are put off visiting their canteen as it takes too long to queue

Employees want more value

• A quarter (26%) of workers would visit their canteen more if they could preorder and collect their food/drink

When asked what is important during their lunch break, a third of workers with a workplace canteen (32%) say cheap prices and value for money is critical when buying food from their workplace canteen. Currently a similar proportion (28%) don’t believe they are getting enough value for money - nor are they being rewarded in any way for their regular custom at workplace canteens.

Over half of UK workers (57%) said the introduction of tech-led loyalty schemes that could offer more personalised deals would lead them to visit their workplace canteen more often. At present, only 15% of workplace canteens provide any sort of loyalty scheme to office workers. Yoyo CEO Michael Rolph said that tech-led loyalty schemes can also put the right customer data into the hands of workplace caterers and open up a whole new world of personalisation. “Usually the closest lunch spots in proximity, workplace canteens have a duty to deliver an experience that will maximise both value and convenience for time-poor workers taking lunch.

“At the same time there is a huge opportunity for caterers to hone in on their customers’ behaviour, address gaps in their current services and deliver enhanced experiences that will increase footfall, bolster customer retention and, above all, strengthen revenue.”

Workers need speed When asked, almost a third (27%) of workers say “speed” is one of the two most important factors when considering their lunch options – and nearly a quarter (24%) said that queuing time actively puts them off visiting their workplace canteen.Two

Nick Hucker, CEO of Preoday, said: “In the UK the desk is increasingly used as a dining table, but this is a trend that causes problems for employers and staff alike. While stress at work is often inevitable, it can be mitigated by taking a proper break. Without one, employees risk taking their stress home with them instead. The convenience

of workplace canteens can provide this environment for a break and a good meal. Our report reveals that using technology to respond to demands for speed and convenience can both improve the lunch break experience and help canteens attract more custom.” Methodology This report from Preoday and Yoyo reflects the anonymised responses of 2,003 workers based in the UK with a workplace canteen, surveyed between 12th – 19th September 2018. The survey was conducted by Opinium.

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fifths of UK workers (40%) also say they would visit their workplace canteen more often if the service was quicker or they could pre order their food and pick it up without queuing at all. However, at the moment, only 17% of workplace canteens offer a pre-ordering functionality to customers.


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Website: Phone Number: 01793 647 744 Description:Aspen is one of the UK’s leading interior fit-out & joinery companies, with an outstanding reputation for quality, reliability and workmanship. Address: Aspen Concepts Ltd, 2273 Dunbeath Road, Elgin Industrial Estate, Swindon, Wiltshire SN2 8EA

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Website: Phone Number: 0161 274 4147 Description: Create your own bespoke design and print it onto flame retardant fabrics suitable for upholstery, drapery and more. All fabrics meet British Standards and unlike other contract fabrics, Evans offer FREE initial designs. Address: Helmet Street, Manchester, M1 2NT

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Website: Email: Phone Number: +44 (0)1603 768046 Opt. 2 Description: The world leader in wine preservation and dispensing technology, pouring over 40 million glasses of wine every year. Address: 7 Europa Way, Norwich. NR1 2EN

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Website: Phone Number: +44 (0)1284 772400 Email: Address: Unit 2 Middleton Business Park, Middleton Way, Fen Drayton, CB24 4SU

Description: Helo Childcare Products is a true specialist supplier of Infant High Chairs for Hospitality environments throughout UK and Europe. Offering a variety of design, colour and budget to suit your venue, endorsed with the latest BS EN 14988: 2017 Standard and available for next day delivery. A simple choice for looking after your future generation of happy customers.

Website: Contact number: 01291 635525 Description: JustIngredients Trade offer the UK’s widest online range of dried herbs, spices, botanicals, wholefoods and more. We are proud to work with many different types of businesses from restaurants, bakeries, hotels and distilleries to equine, craft and cosmetic companies with always on hand to support.. Address: Basepoint, Riverside Court, Beaufort Park Way, Chepstow, Monmouthshire, NP16 5UH

YOUR COMPANY LOGO HERE To feature within as one of our recommended suppliers please call 01843570940 or please email Anthony Field

Valor gets kids cooking with Adopt a School initiative Valor Hospitality Europe, which manages 17 hotels across the UK, has signed up to the Royal Academy of Culinary Arts Adopt a School initiative, to help educate more children about food and inspire them to consider a career in hospitality. health, it’s also getting pupils excited about food and healthy living too, which is great.”

from several high-profile faces since its launch in 1990, including HRH The Prince of Wales (Royal Academy of Culinary Arts’ Patron), Brian Turner CBE, John Williams MBE, Heston Blumenthal OBE and Raymond Blanc OBE.

As well as teaching a range of cooking skills, the lessons are also planned to help children understand the link between food, health, nutrition, social skills and the environment, whilst also offering an insight into the hospitality sector. In addition, the children will be taught the art of service; learning about how to correctly lay tables and waiting on skills and there is an optional fourth session on bread making.

The Royal Academy of Culinary Arts is Britain’s leading association of head chefs, pastry chefs and restaurant managers committed to educating, training and providing career opportunities for current and future hospitality professionals.

Before visiting the schools, Valor’s professional chefs and restaurant managers attended specialist training sessions with the Royal Academy of Culinary Arts, where they learned how best to deliver the classes to the pupils, all of which has been funded by Valor. The national Adopt a School programme has received support

Moira Laird, human resources director at Valor Hospitality Europe, said: “Like many sectors, hospitality is facing a skills shortage, so it’s extremely important that we, and more businesses like ours, get involved in schemes like Adopt a School, which get children to think more about careers within the industry. “Whilst the programme is ultimately providing children with valuable life skills centred around cooking and

Sara Jayne Stanes OBE, chief executive at the Royal Academy of Culinary Arts, said: “By encouraging all 17 UK hotels to get involved with Adopt a School, Valor Hospitality Europe is showing a clear commitment to giving back to the industry and inspiring the next generation. Adopt a School is proud to deliver food education to 15,000 children every year, but it is these industry partnerships with professionals sharing their passion and expertise, promoting the healthy eating message and providing an insight into the wonderful world of hospitality that enable us to make a real difference to even more children’s lives.” Valor Hospitality Europe has been operational in the UK for three years and manages 17 properties in its UK portfolio on behalf of investment vehicles affiliated with MCAP Global Finance Ltd.

Hotelier & Hospitality Design

As part of the scheme, chefs and restaurant managers from each Valor hotel are now visiting or planning visits to their local ‘adopted’ primary schools to provide classes on all things food, to children aged eight and nine.

Edward Cross, general manager at the Doubletree by Hilton Chester, who is leading the scheme on behalf of Valor, said: “Working with our talented team of chefs on the Adopt a School initiative, it’s been fantastic to see how eager they are to get out into their local communities and inspire the next generation to cook. With fast food and a lack of real food education continuing to be a problem, we’re putting all of our efforts into ensuring that more young people understand that nutrition and making healthy, home-cooked food can be easy to do, fun and delicious.”



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• Magaluf now has the highest percentage of 4 and 5 star hotels in Mallorca, currently standing at 66 per cent and expected to rise to 70 per cent by 2020 • 80 per cent of visitors are families, adult travellers and couples • Less than 17 per cent of visitors in 2018 season were young people or students • Antisocial behaviour has decreased with 41 per cent less clients removed from hotels in comparison with 2017 • Opening of Calvià Beach The Plaza Hotel in July saw a high occupancy rate of 74.65 per cent

In 2012, Gabriel Escarrer, Executive Vice President and CEO of Meliá Hotels International, pledged to transform Magaluf; highlighting the need for strong investment in the area. Working in partnership with the Palmanova-Magaluf Hotel Association and Calvia Town Hall, Spanish hotel group Meliá Hotels International has invested almost 250 million euros in its hotels in the area to improve and reposition its properties, and the destinations of Palmanova and Magaluf. Following seven years of investment and the introduction of a five-year regeneration plan, which was launched in 2015, the Palmanova-Magaluf Hotel Association reveals its end of season results for 2018 and the impact the investment has had on the destination.

Magaluf five-year regeneration plan objectives: • Extend the season to nine months (March to November)

• Attract more families and adult travellers to the


• Enhance diversification, focusing on the •

MICE and sports travel segments as a complement to leisure travel Modernise and increase the quality of complementary facilities (shopping centres, restaurants, beach clubs and other leisure facilities) Improve security, public order and the reputation of the destination

Improved customer segmentation and premium properties The quality of hotels in Magaluf has continued to improve, with 66 per cent ranked as four or five-star properties, which is the highest percentage on the island, and it is expected to rise to 70 per cent once hotel upgrades are completed. The area has also seen a significant reduction in the number of 2 and 3-star hotels. Investment in both high-quality facilities and customer safety has been fundamental in attracting a new type of customer to the destination; 80 per cent of current visitors to Magaluf are families, adult travellers and couples or senior travellers, with more disposable income. There has been a significant reduction in the number of young people and students, associated with Magaluf’s nightlife; falling to less than 17 per cent compared to 22 per cent in 2016. The destination has also welcomed the recent announcement by tour operator Thomas Cook to remove its travel programme for students in 2019.

Meliá Hotels International has seen an improvement in financial results across its renovated hotels as well as greater social and economic profitability. The group reported an 11 per cent annual increase in RevPAR between 2011 and 2017 and annual occupancy at over 70 per cent. There has also been an increase of 54 per cent in jobs up to 2017 and a further 15 per cent increase in 2018. The destination has also seen an annual increase of 8.2 per cent in number of days open between 2011 and 2017. In terms of nationalities, the destination continues to diversify, although the British market remains the strongest with 60 per cent of all visitors, followed by the Spanish market (11 per cent) and Central and Eastern Europe.

Hotelier & Hospitality Design

As part of the initiative, Meliá Hotels International has renovated 11 of its hotels in the area, totalling more than 3,500 rooms. The old Jamaica Hotel has been renovated and new brands have been introduced including Nikki Beach.


Meliá has also managed to attract the MICE segment to Magaluf (1.8 per cent of total visitors) by creating a range of state-of-theart meeting rooms in several of its hotels, offering more than 2,000m² of facilities for congresses and meetings. The company has also seen an improvement in sales channels with an increase in direct sales (16 per cent) and OTAs and travel portals (33 per cent), bringing new nationalities to the destination and the maintenance of tour operator visitors together with a reduction in their programmes for students. Results demonstrate an increase in direct employment in hotels and indirect employment in construction, renovation, urban planning and services, etc. Furthermore, all Meliá Group hotels in the destination are credited with Earthcheck Sustainability Certification. Following Meliá Hotels International’s investment, Magaluf has become a more competitive destination that will continue to improve year on year, despite the growing popularity of Turkey, Tunisia and Egypt.

A safer destination with improved security In 2016, the PalmanovaMagaluf Hotel Association, Calvia Town Hall and the Balearic Islands Civil Guard introduced a zerotolerance policy towards antisocial behaviour and crime. The regulations prohibited drinking in the streets and imposed minimum dress requirements in public spaces. Crime has decreased overall in 2018, and the number of guests expelled from hotels for bad behaviour in 2018 was 95, 41 per cent less than last year. Only 95 tourists were removed from hotels this season, which is the lowest number since the introduction of the regeneration initiative. Balconying incidents were also down, with one death and seven young people injured in Magaluf. Looking ahead, Meliá Group is supporting the City Council by being more resolute about security and making improvements to complementary facilities. Now that there has been a shift in customer segmentation, it is time to change other businesses (shopping, dining, etc.) to adapt to

the needs of increasingly discerning travellers and families, rather than youngsters in search of cheap alcohol. Working in collaboration, Meliá and other private companies have already opened superior-quality restaurant and shopping areas, with top brands such as Mango, Women’s Secret, TGB, Urban Food, Tast and Udon.

New openings from Meliá Hotels International - The Plaza Hotel and Momentum Plaza Built on the site of the former Jamaica hotel, Meliá Hotels International launched Calvià Beach The Plaza Hotel at the start of the summer season in the centre of Magaluf. With a private investment of €45 million, it marks the final phase in the repositioning of the area and has enhanced the profitability and sustainability of Magaluf’s tourism industry. The project created a new social hub in the centre of Magaluf, parallel to Magaluf’s beachfront. Located on the ground floor,


Momentum Plaza boasts international fashion brands (Mango, Women’Secret, Koala Bay), gifts and jewellery, as well as luxury ice-cream parlours such as Rivareno and a choice of restaurants with the widest range of dining facilities in Mallorca (Urban Food, Tast, CHÉ, TGB, Udon, etc.). With 270 rooms, Calvià Beach The Plaza Hotel has been built following strict environmental responsibility and energy efficiency criteria. It adds to the facilities offers a spectacular rooftop area with restaurants, bars, and the largest transparent floating pools in Europe.

Since it opened in July, the hotel’s average occupancy levels have reached 74.65 per cent, higher than estimated. This highlights the significant diversification of its guests, attracting different nationalities reducing the risk of excessive dependence on a single market, and very positive numbers for emerging markets such as Germany or Scandinavia. Extension of operating periods has been positively impacted by the yearround opening of Calvià Beach The Plaza, as well as three other hotels in the portfolio. Extending Magaluf’s season to a nine-month period, March to November, is one of the key objectives in the destination’s five-year plan. End of season results show that hotel occupancy throughout Magaluf was 3 per cent higher than in 2017, with prices

remaining stable, despite hotel brands making significant investment in improvements and repositioning. Gabriel Escarrer, Executive Vice President and CEO of Meliá Hotels International, said: “We wanted to make Magaluf one of the best destinations in the Mediterrean, and a place that Mallorcan people can feel proud of. The area has been reborn, showcasing all the offerings that make a destination attractive for travellers, investors and workers in the tourism industry.” Sebastián Darder, Chairman at Palmanova-Magaluf Hotel Association said: “Working in partnership with the local authorities and businesses over the past six years, we have introduced quality hotels and facilities to Magaluf, which has allowed us to attract more families and couples to the destination, as well as continuing to increase occupancy and profitability. Mallorca now has the highest number of four and five-star hotels within Mallorca, with a diversified offering and state of the art hotel, retail and food & drink outlets.”

Hotelier & Hospitality Design

Momentum Plaza offers more than 5,000m² of retail space, outdoor terraces and food & beverage outlets, with an underground car park, encouraging visitors to spend longer in the destination.


LSA International

Hotelier & Hospitality Design

With the British spending a record £122 billion at restaurants and hotels over the Christmas season last year, the festive period provides a huge boost to an otherwise quiet time of year, so it is vital to make the most of it. The key to success is to set the scene in a way which reflects the look and feel of your bar, restaurant or hotel in a stylishly but subtle way – that is exactly what the new Autumn | Winter 2018 Collection from LSA International ( does.


From the SPACE Collection, decorated with opulent platinum and gold, to the wintry, frosted trees of the FIR Collection – LSA International glassware has an elegance and simplicity which creates a subtle festive feel. Beautiful glassware immediately raises the tone and combining style with an air of celebration is a great way to encourage customers to buy another round of Christmas drinks or decide to order Champagne instead of sparkling wine! The FIR Collection is available in tumblers and balloon glasses as

well as tealights, which add to the atmosphere of a cosy Christmas celebration, while the mouthblown SPACE Collection offers decanters, wine glasses, sets of plates, tealights and bowls – which are also painted in festive gold and platinum colours. Even your flowers can add to the theme, by arranging them in one of the SPACE Collection vases. Another LSA International collection which, while not overtly Christmassy, still creates a real sense of occasion is the handcrafted TATRA Collection with its distinctive designs inspired by age-old folk traditions of woodworking. The TATRA Glass Dome & Ash Base is a striking way to serve cheese, mince pies or cakes and the collection also includes a whisky decanter and glasses. For a larger range of beautiful whisky tumblers and decanters, LSA International’s new

WHISKY CUT collection proves one of the most contemporary and enjoyable ways to savour and enjoy a fine single malt. Christmas is a time when people celebrate tradition. Whether that involves a glass of sherry poured from a teardrop JULIA Decanter before the management of a big company sit down to their Christmas lunch, or a family all enjoying their favourite liqueurs from the BAR Collection’s handmade liqueur glasses, LSA’s beautiful designs ensure that it will be an occasion that people will look forward to experiencing again and again.

Exclusive Winter Packages K West Hotel & Spa – Christmas & New Year It’s beginning to look like Christmas at K West Hotel with a range of exclusive winter packages certain to get you in the festive spirit and ready for the New Year.

Winter Nights Keep warm and toast to the good times with the Winter Nights package. Start the evening with a seasonal cocktail on arrival before recharging your batteries with an overnight stay in a Deluxe Room with a deliciously cooked English breakfast the following morning. Valid from November 2018 until 29 February 2019 and priced at £139,

this package is perfect for those wishing to keep out the chill whilst chilling out.

Festive Shop + Spa Rejuvenate with a winter spa retreat and shopping experience this festive season at K West. The Festive Shop and Spa package is the essential self-care package to end the busy year. Treat yourself to a day of shopping in nearby Westfield, with a VIP card courtesy of K West and shop-away at over 450 stores. After a spot of retail therapy pamper yourself with a relaxing 30-minute spa treatment, and an overnight stay in an Executive Room with cooked breakfast the following day. Valid

from November 2018 until 6 January 2019, priced at £279.

Party into 2019 Calling all New Year party revellers! You won’t need a taxi ride home as you party your way into 2019 this New Year’s Eve with K West’s overnight package. Celebrate in an Executive Room with a complimentary bottle of prosecco and late-check out at 1pm on the 1 January so you can cure your first hangover of the year. Sit down for a delicious five-course meal with a glass of Champagne with Studio Bar’s exclusive New Year’s Eve Menu. Enjoy delights such as Roasted parsnip soup with blue cheese mousse; Green apple sorbet with vodka cranberry; Spinach, brie and Portobello mushroom stack, confit cherry tomatoes and watercress cream sauce; Roasted strip loin of beef, truffle mash potatoes, grilled mushrooms and red wine jus. Party package is priced at £359 and available only on 31 December 2018. K West Hotel & Spa, Richmond Way, London W14 0AX For reservations, please call: 020 8008 6600 or visit

Hotelier & Hospitality Design

For those looking for a merry getaway full of cheer, cocktails and celebrations K West has it covered with these unique packages for winter 2018 starting from £139.



Groupe GM brings sustainability to hospitality worldwide with its Care About Earth program Today, leading international amenities player Groupe GM announces its Care About Earth program, as part of its ongoing commitment to the environment and to demonstrate its high ethical standards.

that have minimal impact on the environment without compromising on function. Several lines have been simultaneously launched, ensuring that the quality of our products is always met, with extra care taken to comply with Good Manufacturing Practices and EU rules on cosmetics”, Mr. Marchand added.

Care About Earth is a comprehensive development program covering all the company’s environmental and social actions and is bound to become an integral part of Groupe GM’s corporate strategy worldwide. Through Care About Earth, Groupe GM aims to reduce its footprint on the environment and contribute to sustainability to protect the planet for many generations to come.

In addition to its eco-friendly packaging, Groupe GM uses formulas made from natural and plant- based ingredients. The surface-active agents boast over 90% biodegradability and the formulas do not contain formaldehyde, phthalates, ionizing radiation or parabens. Groupe GM’s also develops formulas that are made with natural perfumes, herbal extracts, essential oils and vegetable oils and do not contain any ingredients of animal origin, sulphates, mineral oils, colorants, phenoxyethanol, SLS and SLES. Moreover, Groupe GM’s formulas are dermatologically tested and are not tested on animals. All organic products are certified by ECOCERT and COSMEBIO accredited.

As part of Care About Earth, Groupe GM pledges to prioritize the usage of oxo-biodegradable packaging as well as plant-based, recycled plastics and the use of 100% renewable raw materials. Groupe GM is also in the process of developing additives that help accelerate the decomposition of chemical structures found in plastics, helping to make their packaging oxo-biodegradable. Already, some of the packaging is made from recycled paper or “stone paper”. Groupe GM is actively evolving the use of plant-based plastic to avoid the packaging containing components of petrochemicals. By providing and developing eco-designed and ecoresponsible products, the company wants to honour its partners and clients around the world with this commitment and contribute towards hoteliers’ own environment-friendly initiatives.

Groupe GM is also committed to supporting nongovernmental organizations (NGOs) which take surplus soaps and bottles from hotels, sterilizes them when required, and distributes them to disadvantaged communities around the world.

Through Care About Earth, Groupe GM wants to take its corporate responsibility to the next level and emphasise its pledge for a sustainable future. “This is a great testament to our firm commitment to the protection of the environment and our corporate social responsibility”, commented Laurent Marchand, President of Groupe GM.

Trust, respect, diversity and a quest for excellence have been the core values at Groupe GM for more than 40 years. It is with these values that the company is inspired to be the sustainable business that it is today. By promoting its Care About Earth program amongst its employees, partners and clients, Groupe GM aspires to be a positive influence in the hospitality sector.

“In accordance to this ambitious project, we have focused on an ecological approach for developing products

For more information please visit Groupe GM’s website:

Hotelier & Hospitality Design 7

Groupe GM’s commitment to excellence also extends to the quality of the supply chain and manufacturing process. The company’s industrial partners use environmental management systems, and products are manufactured in factories compliant with ISO 9001, ISO 22716, ISO 14001, REACH, ECOLABEL and ECOCERT.

Bethnal Green’s newest 161-room hotel has officially opened its doors - 1st October

THE EAST LONDON HOTEL OPENS The East London Hotel has officially opened its doors in the heart of trendy Bethnal Green, with special rates starting from just £85 on

Each of The East London Hotel’s 161 rooms is well appointed, with bespoke Millbrook mattresses made with a blend of cashmere, silk, lamb’s wool and soft cotton, Nespresso machines, amenities by Rituals and 43-inch smart TVs. Many rooms overlook buzzy Paradise Row or the greenery of V&A Museum of Childhood’s gardens, and guests can also enjoy complimentary super-fast WiFi and WhatsApp concierge for immediate assistance.

Hotelier & Hospitality Design

Less than a minute from Bethnal Green underground station from which the central line runs through the night at weekends, guests can take advantage of the hotel’s well-located position to reach the city in 3-5 minutes and the West End in just 13 minutes, ensuring you’re perfectly placed whether you’re visiting the capital for work or play. With Paradise Row’s range of popular restaurants and bars on The East London Hotel’s doorstep and nearby Columbia Road Flower Market, vibrant Brick Lane and leafy Victoria Park within easy walking distance, the hotel is ideal for a weekend break or staycation in London’s hippest neighbourhood.

The East London Hotel is the first hospitality venture from leading property investment and development company, Definition Capital, which already has an extensive and diverse portfolio of successful investments throughout the UK. The development The brand-new, independent hotel also features its informal bar has been overseen by Dean Street Developments, and restaurant space Due East, which offers guests and fellow with interiors by OCCA Design. Londoners a range of delicious coffees, cocktails, craft beers and locally sourced dishes, with partnerships in place with the likes of Grind Coffee, E5 Bakery, East London Bagels, Red Church Brewery and The East London Liquor Company.


Hotelier & Hospitality Design

Profile for Jet Digital Media Ltd

Hotelier & Hospitality Design - December 2018  

Hotelier & Hospitality Design - December 2018  

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