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August 2018: Hotel Openings & Refurbishments, Shows & Events, Furniture, Fresh Produce...

Hotelier & Hospitality Design Transform your event space A hard floor pool cover for swimming pools

Electronic Hotel Door Locks for ease of use and increased security.

TSS Hotel Door Locks use RFiD Technology to give you trouble free performance with high customer confidence and satisfaction from our Electronic Hotel Locks. You can benefit from the advanced management our Hotel Lock systems offer whilst reducing maintenance overheads and removing customer frustration with older Hotel Card locks and keys. We will configure the system to your own requirements so you will have no steep learning curve to climb. The Hotel Locking System will operate the way you do.

“The professionalism and workmanship shown from the original Demo, site survey and installation was second to none. The locks were delivered and installed at a time that suited us, with the minimum amount of disruption. An excellent Job!� - Paul , GM, Abbey House Hotel

Your Key to Satisfaction.

Sauna RFiD

Electronic Locker Lock

TillSecure Systems are specialists in Hotel Locks in the UK. Providing the latest systems for Commercial and Hotel Guest Rooms. We have over 30 years experience in Support and Installation of Systems throughout Mainland UK, Ireland and the Channel Islands and always provide the highest level of service and support to our clients at all times. We offer a complete solution from Installation to ongoing support with both Emergency Call Out and Maintenance Contracts tailored to your individual requirements available at a competitive rate helping you save money on your budget.

The Stature RFiD Electronic Hotel Sauna Locker Lock is the latest addition to the TSS range of Hotel Locks. The small footprint on the door makes this ideal for low impact locking requirements. The Stature Locker Lock incorporates all the advantages provided by the latest Wireless Technology that are standard in all our locks. • • • • • • • • •

Audible and visual opening Notification “In Use” L.E.D low Battery Warning Resilient Chrome Anodised Finish Small Footprint Emergency Override with Master Card Ultra Low Maintenance Works with Guest Cards Waterproof Wristband Available 0844 99 33 253

Room zzz, the innovative aparthotel brand with eight locations across the UK, is launching its first London-based development in Stratford on 1st July. The new £20 million aparthotel development, which is just a six-minute train journey from St Pancreas International station, aims to meet growing demand for flexible accommodation. Roomzzz London Stratford will offer 98 luxury serviced apartments with fully equipped kitchens, spacious living areas, comfy king-size beds, super-fast Wi-Fi and an on-site gym.

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The suites range from the modern open-plan Neo, through to the spacious superior Liberty suite, which comes as one, two or three bedroom, making them ideal for both families, groups and long-stays. The jewel in the crown are the Dezign penthouses, which boast spectacular views of London’s iconic sights from the sweeping rooftop balcony.


The aparthotel also features a brand-new co-working environment, workinc, which taps into growing demand for flexible workplaces in the capital. According to recent research, flexible work spaces account for around 10.7 million sq ft of space across Central London, equating to around 4% of the available office stock – and the numbers are steadily on the rise[1]. Self-employment has grown by nearly a quarter since 2009 to five million people, and the freelance sector, who tend to be knowledge-based workers, is one of the fastest growing sub-sectors up by more than a third since 2008.[2] This section of self-employment, estimated at 1.91 million people in the UK, is likely to be the primary source of demand for flexible workplace. [3] To meet this demand, the workinc in Roomzzz London Stratford will feature dedicated work spaces, private offices, meeting rooms and breakout areas in a thriving East London business community. [1] Coworking 2018 – The Flexible Workspace Evolves [2] IPSE 2017 [3] Coworking 2018 – The Flexible Workspace Evolves

NEW £20M APARTHOTEL LAUNCHES IN LONDON STRATFORD Roomzzz Enters London Market Roomzzz London Stratford is in the heart of East London’s primary retail, cultural and leisure facilities, including the London Stadium, Westfield Shopping Centre and the Queen Elizabeth Olympic Park. Situated on West Ham Lane, Roomzzz is within easy reach of both Stratford International Station and Stratford Tube with easy access to the city centre, Canary Wharf, City Airport and the O2. Basement parking with electric charging points is also available for those travelling by car. Naveen Ahmed, CEO of Roomzzz, commented: “We’re delighted to be launching our first London Roomzzz aparthotel in Stratford, an area booming in terms of regeneration and growth. There are exciting plans for the area over the next five years, and we are proud to be a part of it. “Flexibility is key for the Roomzzz brand – our guests choose us as we combine the benefits of a conveniently located apartment with the security and convenience of a 24-hour concierge, it’s the best of city living.” The Roomzzz brand already has eight aparthotels across the country, including Manchester, Leeds, Chester and Nottingham. The brand has ambitious growth plans with further developments in the pipeline for Edinburgh, Harrogate and York, as well as an extension to the existing Newcastle property. Roomzzz London Stratford opens its doors on 1st July 2018. To book, please visit or call 020 3504 5555.

Contents August 2018

Hotel Openings & Refurbishments 6 Shows & Events 20 Furniture 30 Fresh Produce 38 Recommended Suppliers 42


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Hotelier & Hotel Design Magazine is the leading publication and established web resource in the business. Providing comprehensive reporting on hotel industry news and exclusive coverage of the latest ecological-friendly green hotels and bar designs, HHD Magazine keeps you updated on the latest hotel trends in technology and innovative ideas.

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Hampton by Hilton Expands Global Footprint to the City of Belfast, Bringing ‘Hamptonality’ to the Capital

Hampton by Hilton Opens Doors to its First Property in Northern Ireland


he cosmopolitan city of Belfast officially welcomed Hampton by Hilton Belfast City Centre, Hilton’s (NYSE: HLT) global value brand. The hotel opens as the first Hampton by Hilton property in the country, joining six existing Hilton properties already open in Ireland. The new property offers leisure and business travellers alike access to outstanding hospitality and amenities in the heart of Belfast, and it is the perfect base for exploring everything the thriving city has to offer. Belfast is a growing location for shortbreaks and one of Europe’s top visitor destinations, which is testament to its rich culture and heritage.1 In 2017, Belfast saw 1.5 million overnight trips, up from 1.36 million the previous year, with visitors from across Europe and the U.S.

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The growth highlights the importance of tourism in Northern Ireland2, and the positive impact openings such as Hampton by Hilton Belfast City Centre have in the city.


Hampton by Hilton Belfast City Centre provides guest with a bright and open Welcome Zone, reflecting the brands well-known warm and friendly service the moment guests enter the hotel. There are 178 rooms to choose from, featuring Hilton’s signature comfy beds, LCD flat-screen TV, coffee maker and laptop safe. For those looking for some extra space, there are 15 Queen Corner rooms and eight Accessible rooms available. Guests can start their day right at the Breakfast Zone, with the freshest produce, and fuel themselves for their busy day ahead. The Living Zone is an area for guests to relax in or catch up on some emails, providing an open space to refresh alongside a 24/7 Snack Zone. The hotel also offers meeting space in their business hub,

HAMPTON BY HILTON BELFAST CITY CENTRE HIGHLIGHTS • Located in the heart of Belfast City, near to Belfast Waterfront and Victoria Square • Conveniently located just 4.3 kilometres away from George Belfast City Airport • Contemporary business hub and one conference room for small meetings and events • Fully equipped 24-hour fitness centre • Complimentary Wi-Fi throughout with a boardroom style space holding up to 12 delegates and flooded with natural daylight. “We are delighted to put the globally recognised brand, Hampton by Hilton, on the map in Northern Ireland,” said Stephen Murray, general manager at Hampton by Hilton Belfast City Centre. “It is a real pleasure to open our doors today and welcome guests from across the globe and here in Belfast with our

authentic, warm, and friendly service.” Hampton by Hilton Belfast City Centre also has easy access to major transport hubs, including Great Victoria Street Bus and Rail Station, which is directly beside the hotel. To receive instant benefits including lowest price available online, free WiFi and Hilton Honors points towards free nights, guests are encouraged to join Hilton Honors® and Book Direct


MINIMALISM AND CLEAN LINES With a whole host of exciting product features, such as showering height of 2000mm, through to the minimal matt black, matt white of polished chrome profiling giving the enclosure a sleek and luxurious look. Coupled with the rise and fall door mechanism and the versatility to be installed on a shower tray or tiled floor, the Young collection gives you a multitude of showering options and fantastic value for money. Combine this with our Novosolid stone shower tray andfast flow with its anti-slip stone texture, stain and UV resistant, hiddenDesigned 90mm manufactured waste and can be cut down to size on site to fit difficult spaces. in MANTOVA

Designed and manufactured in MANTOVA


Hotel Openings & Refurbishments


he project took six months to totally complete with the design heavily influenced by Birmingham’s canals and city centre landmarks. The guest rooms and public areas all feature decorative accents, vivid murals and design touches that showcase the local neighbourhood heritage and unique architecture. The four-star boutique hotel, which is located at the top of the iconic The Cube building, boasts flat screen Satellite TV’s, complimentary mini-bars, and invigorating rainfall showers in every room.

Hotel Indigo Birmingham Completes £1M Refurbishment

The £1m refurbishment of Hotel Indigo Birmingham is complete. The investment included a huge renovation of all 52 guest rooms including the reception and lobby areas.

Nick Taplin, CEO of Black and White Hospitality who own and manage Hotel Indigo Birmingham, said: “As a servicedriven business, we are constantly working on new ways to enhance our guest experience. The investment is part of our ongoing strategy to ensure we keep moving forward and keep improving every part of our business. The new rooms look fantastic with comfy beds and a design that caters for the modern, high-tech traveller. The rooms have everything that today’s corporate and leisure guests require.”

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Hotel Indigo Birmingham is just a short 10-minute stroll from Birmingham’s New Street Rail Station. Guests have access to its luxury health club and award-winning spa with high tech gym, pool and relaxation areas. The rooftop Marco Pierre White Steakhouse Bar & Grill sits atop of the hotel with an extensive menu and great bar and stunning outdoor terrace area.


Hotel Openings & Refurbishments The Westin Dragonara Resort, located in Malta’s seaside resort of St Julian’s, has unveiled the renovation of its Luxury Bay Suites. With spectacular sea views, the one bed suites can sleep up to four guests, providing a relaxing ambience for families or couples to unwind.


onceptualised by London based interior designer, Lynne Hunt, the 29 Luxury Bay Suites offer a light and airy design that promotes relaxation and renewal. Taking inspiration from the extraordinary location and the hotel’s passion for wellbeing, all design details champion the natural surroundings, featuring soft hues of Maltese limestone and the turquoise tones of the Mediterranean Sea. The centrepiece of the Master Bedroom is the award-winning Westin Heavenly® Bed, tilted at an angle to face the window. Guests are invited to relax under the soft mood lighting and recharge with the soundtrack of the soothing ocean that drifts from the connecting terrace. In addition, guests can choose from the nourishing menu packed with sleep enhancing superfoods and use the Sleep Well Lavender Balm to ensure the best night’s rest before rising for an active day ahead. Overlooking the bedroom and sea beyond is the spacious and elegant ensuite, built with a free-standing bath and walkin rainfall shower. As well as featuring an open-plan ensuite bathroom, an additional guest bathroom features in the suite, complete with a range of premium White Tea Heavenly Bath toiletries. Ideal for families, the open plan living and dining space comes complete with a functional double sofa bed, seating area and kitchenette. Floor-to-ceiling glass doors lead out onto a private and secluded terrace, perfect for al fresco socialising and relaxing. Three of the suites offer two bedrooms, accommodating larger families or accompanying guests. First opened in 1997, The Westin Dragonara Resort has been at the forefront of Maltese hospitality. Perfect for business travellers and families alike, the hotel is a wellness retreat with innovative amenities, including Westin’s Gear Lending programme in partnership with New Balance®, allowing guests to pack light and stay fit with New Balance shoes and clothing for guests to use during their stay.

“The refurbished Luxury Bay Suites are an extraordinary addition to The Westin Dragonara Resort. The hotel overlooks the tranquil Mediterranean and these new suites really make the most of this unique vista. Every element of the suites has been considered to help guests relax and re-energise, from the spacious design, to the unique food and beverage offering. We look forward to welcoming guests to experience the Luxury Bay Suites first hand.” For additional information on the Bay Suites at The Westin Dragonara Resort can be found at

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Michael Camilleri Kamsky, General Manager of The Westin Dragonara Resort commented:


Meliá Hotels International Announces

The Grand Reserve at Paradisus Luxury all-inclusive resort brand set to debut new $110 million exclusive vacation experience at Dominican Republic property

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eading Spanish hotel group, Meliá Hotels International, has announced its newest luxury experience which will open in December 2018 in the Dominican Republic – The Grand Reserve at Paradisus Palma Real. One of two stunning Paradisus properties based in Punta Cana in the easternmost tip of the beautiful Caribbean nation, Paradisus Palma Real’s location is renowned for the area’s breathtaking beaches and clear waters. The Grand Reserve at Paradisus Palma Real will bring a unique and elevated experience to the property, comprising of an exclusive, luxurious and family-oriented paradise.

As well as the opening of The Grand Reserve, Meliá Hotels International is transforming Meliá Caribe Tropical into two distinct properties – Meliá Punta Cana Beach Resort for adults-only and Meliá Caribe Beach Resort for families, which is set to be completed by November 2018. With this transformation, Meliá Hotels International continues its investment in the Dominican Republic region, by adding to its world-wide luxury portfolio and continuing to offer guests a wide range of personalised experiences. Representing distinctive values, heritage, and personality, Meliá Hotels International’s brands are found in iconic hotspots and undiscovered gems across the globe.

The Grand Reserve at Paradisus Palma Real is located 30 minutes from Punta Cana International Airport in the popular beach resort of Playa de Bavaro, on the shores of the glittering, turquoise sea where the Caribbean meets the Atlantic Ocean. The all-inclusive resort reflects the natural beauty of the destination and will give guests the most luxurious experience in Punta Cana where families of all ages can create everlasting memories.

Designed in the shape of a circle, the universal symbol of connectedness, The Grand Reserve offers brand new accommodation ranging from 800 to over 3,000 square feet. It will feature 288 expansive suite-style bedrooms, including Swim-Up Suites. They will feature either one or two bedrooms and a variety of amenities including living and dining spaces, ideal for entertaining, free-standing bathtubs and walk-in showers, as well as private secluded

Hotel Openings & Refurbishments balconies with hydro-massage whirlpool tubs and outdoor living spaces. Offering one or two-bedrooms, Swim-Up Suites are a particular highlight of the accommodation at The Grand Reserve at Paradisus Palma Real. The uniquely luxurious suites also have direct access to an exclusive pool, complete with lush garden areas and a solarium. The Grand Reserve at Paradisus Palma Real is set to debut with seven new restaurant concepts and bars, all of which are influenced by local gastronomy and culture for an authentic experience. From a ceviche bar serving fresh signature dishes, pokes and tartars, to a modern steak house with an open kitchen and Asian-inspired concept featuring fresh sushi rolls, guests will enjoy an exquisite, all-inclusive culinary concept. Also debuting this winter at The Grand Reserve is a Cigar Bar, where guests will have access to some of the best cigars in the Caribbean. Commenting on the announcement, Alvaro Tejada, Senior Vice President for the Americas for Meliá Hotels International said “We’re eager and excited to welcome The Grand Reserve to the Meliá Hotels International family later this year. With its unique design superior amenities and new technological advancements, The Grand Reserve is set to radically transform the way travellers experience our hotels in the Dominican Republic.” The property will also boast a full-service spa by Spanish beauty brand Natura Bissé. Offering 14 treatment rooms and a relaxation room, the hotel’s spa will feature products by Natura Bissé and offer signature services using award-

Palma Real

winning and avant-garde line utilising techniques, with the latest technology for utmost luxury and relaxation. As well as this, The Grand Reserve will also offer guests a relaxing Beach Club with access to the spectacular white sands of Playa de Bavaro and the Circle Studio wellness facility with top-of-the-line gym equipment. The Grand Reserve will also welcome families with a new Kids Club boasting education-focused programming, along with dance and yoga classes for the entire family. An adventure-filled Aqua Park featuring water slides and aquatic games will also debut alongside the Grand Reserve’s opening. In addition to the many amenities offered at The Grand Reserve, guests will be able to Stay at One & Play at Three, with complete access to the extensive property offerings at both The Reserve and Paradisus Palma Real. This comprises of 15 world-class restaurants including Passion by Chef Martin Berasategui, who holds eight Michelin stars (dining at the restaurants is at a supplementary cost), YHI Spa with Oriental Garden, five distinct pools and complimentary Life Enriching Experiences. Opening rates start at $510 per night, allinclusive, double occupancy. As well as the accommodation for hotel guests, there will be an additional 144 suites for members of Circle by Meliá, creating a total of 432 suites in the property. Launched in 2016, Circle by Meliá is Meliá Hotels International membership vacation program, offering the highest level of exclusive services and amenities including private transfers, exclusive dining experiences, spa treatments and special add-on amenities for children and couples.

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utograph Collection Hotels, Marriott International’s distinctive collection of passionately independent hotels, has unveiled its latest property with the opening of Eugenia de Montijo, situated in the heart of the UNESCO World Heritage site of Toledo in Spain. Inspired by the building’s impressive heritage, the hotel fits perfectly into the brand’s unique portfolio of one-of-akind boutique hotels around the world that champion the values of vision, design and craft. “The hotel’s rich heritage, intimate size and chic, modern design creates a unique getaway experience exactly like nothing else,” said John Licence, VP Premium & Select Brands Europe at Marriott International. “We look forward to welcoming guests to Eugenia de Montijo as they discover the unique city of Toledo”.

Housed in the former palace of the Empress Eugenia De Montijo, from which the hotel takes its name, the hotel has 40 guest rooms and two luxurious bedroom suites; the Tiffany, offering a comfortable and spacious abode with a city view, and The Empress with glorious views of the Montes de Toledo, the beautiful mountain that surrounds the city. Designed by renowned Spanish architects Manuel Bernard and Sainz de Vicuña alongside Interior Design Leitmotiv, each space captures the traditional essence of the building’s heritage, with modern and chic finishing touches throughout, from design-led metallic fittings to deluxe velvet furnishings. Three ancient coffered ceilings above the reception, bar and restaurant, feature elegant tones of graphite, deep blue and white marble and speak to the grandeur of the building. Situated beneath a breath-taking crystal dome is

Hotel Openings & Refurbishments

The hotel’s dining spaces include The Dressing, based on the Empress’ original dressing room where breakfast is now served, and the Mr. Worth Atelier Restaurant, a modern reinvention of a Toledo tavern where guests can indulge in traditional Spanish cuisine, featuring high quality, local market ingredients. If guests would prefer to sample the city’s delicacies in the comfort of the hotel, a local restaurant delivery service is available upon request. Guests looking to be pampered are welcomed at the hotel’s spa and wellness centre, Eugenia’s Bath, a peaceful and private sanctuary, and the city’s only spa

The perfect choice for a charming city retreat, Eugenia de Montijo is also equipped for intimate weddings and corporate conferences with two event spaces, offering a capacity up to 40 people. Additional facilities within the hotel include a small fitness centre. Nestled within ancient Toledo, just a stone’s throw from the iconic Cathedral and Jewish Quarter, the hotel provides the ultimate destination for travellers and culture seekers to explore Toledo’s many iconic sites including El Greco’s masterpiece at the Church of Santo Tomé, the Cristo de la Luz Mosque, and the Alcázar Fortress. For more information and bookings, please visit com/hotels/hotel-photos/madft-eugenia-de-montijoautograph-collection/

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the lively lobby where guests can take a seat and relax at the Tiffany-blue tables and enjoy a range of delicious cocktails.

situated in the historical neighbourhood. The spa features a steam bath, sauna and jet-pool facilities, surrounded by breath-taking original Roman architecture. Guests can also treat themselves to a range of health and beauty treatments.


Hotel Opening & Refurbishments

RETREAT TO THE LUXURY RESIDENCES AT MERCHANTS MANOR HOTEL & SPA such as antique mirrors attained at an auction from the estate of a renowned artist in Helford, or antique hooks recovered from the private quarters of Queen Mary when she sailed around India and Asia as part of a coronation tour with King George V. Lookout’s bathrooms showcase contemporary elegance with handmade tiles and brass taps as well as a wet room with large rain head showers from Bert & May and Temple Spa products.

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If you’re dreaming of the ultimate coastal staycation, look no further than Merchants Manor Hotel & Spa in the idyllic seaside town of Falmouth. The boutique residences part of Preferred Hotels Residences Collection has just opened two eco-friendly residences that showcase the very best in British design, oozing elegance, convenience and style.


Located in the grounds of the hotel, the residences called Landlubber and Lookout welcome visitors with spectacular views over Falmouth bay, creating an instant oasis of tranquility – ideal for couples, friends and families looking for a luxurious short break, minimoon, or getaway. Inspired by the fresh Cornish countryside, each residence offers a secluded, spacious retreat for one to four guests with two bedrooms (one super king or twin and one king) that are flooded with beautiful natural light. Each apartment also has two bathrooms complete with handtiled wet rooms as well as a kitchen living space and private terrace with jacuzzi hot tub.

Designed by acclaimed in collaboration with award winning interior designer Helen Hughes, Landlubber and Lookout have their own unique personalities. Lookout’s interiors reflect the calming surroundings of the Falmouth coastline, with bespoke floor to ceiling windows allowing you to gaze out at the breathtaking sea views from the comfort of your bed. Both bedrooms feature calming tones of cool blues against bright corals. In each room there are snippets of quirky furnishings,

After a long day exploring everything Falmouth has to offer, return to your spacious living room and chill-out with a book as you curl up on one of the antique chairs or cuddle up to your family watching a blockbuster hit on the smart TV complete with Netflix. Lookout’s kitchen is fully equipped with statement black concrete surface, pitch stained pine doors and hand finished brass furniture all with A+ rated appliances. For ultimate extravagance enjoy a home-cooked meal prepared by the hotel’s Chef Patron, Hylton Espey before ending your evening with a glass of fizz as you gaze up at the stars from your own Jacuzzi hot tub. If you love the outdoors why not immerse yourself with an overnight retreat to Landlubber, a tropical

Drop off your bags and venture into your very own sanctuary in the form of a 30-metre private garden complete with hot tub jacuzzi. Landlubber has a contemporary finish, softened with comfortable furnishings, reclaimed timber cladding and artisan hand tiling allowing you to escape from the everyday hustle and bustle. The kitchen living area offers plenty of space to relax with bespoke seating as well as a rustic farmhouse dining table sourced from a local antique shop in the town that’s perfect for entertaining family and friends. Bedrooms provide ultimate comfort with handmade beds, crisp Egyptian cotton sheets and large double doors that lead out onto your own private terrace. For the utmost indulgence, treat yourself to an in-room treatment available from the hotel’s acclaimed Linen Room Spa. The team at Merchants Manor will ensure you

arrive to a home away from home with added touches including a welcoming hamper that provides you with everything you need to begin your relaxing break. You’ll be greeted with lavish goodies including freshly baked sourdough bread and manor made butter, provisions from the kitchen team as well as treats from Temple Spa for instant tranquility. Tipped as one of the UK’s best seaside towns, Falmouth is a beautiful setting for visitors looking for the ultimate staycation. Make the most of your time exploring the bustling harbor with a visit to Pendennis Castle or Trebah Garden a sub-tropical paradise with a stunning coastal backdrop. There’s also a plenty of local events to enjoy, from the International Sea Shanty Festival in late June to the Oyster Festival in October which is famous for its speed-shucking contest. Guests will also be able to enjoy all of the facilities in the main hotel including the outstanding Rastella restaurant, swimming pool, Technogym and indulgent Linen Room spa.

Commenting on the project, owner Nick Rudlin said: “We are delighted to unveil our new spaces to guests. Each residence is ecofriendly and designed to reflect the beachy surroundings of the Falmouth coast. This has been supported by the AA who have awarded the spaces the highest accolade of 5 gold stars making them one of only a handful in all of Cornwall.” “The new homes are perfect for those looking for the best of both worlds, offering unparalleled luxury of a private holiday escape, with the ability to dip in to all the amazing amenities that a boutique hotel and restaurant has to offer.” The apartments are available to book immediately for £300 per night (minimum 3-night stay) and from £1,900 for a week stay. Merchants Manor is located at 1 Western Terrace, Falmouth, Cornwall, TR11 4QJ. For more information visit or call 01326 312 734.

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haven inspired by Edwardian plant hunters who travelled far and wide to bring exotic botanical treasures to the Cornish coast.


You are welcomed at the spacious reception area, where everyone is extremely friendly and they couldn’t have been more helpful. We were shown around the Drawing Rooms and Bar 23 after checking in, and provided with details of the Hotels facilities. Great artworks on almost every wall in every corridor, and the rooms off. From No 23, through to the Grand Drawing Room, all are very welcoming and elegantly decorated throughout, giving the feel of a stately home. The Cellar Bar is like stepping back in time, and all the staff were extremely friendly and helpful. Gustaf couldn’t do enough for us, and was also very happy to share some of his extensive knowledge of the local Whiskies. The Spa and pool areas were immaculate, and the staff there were keen to show us around the facilities and explain everything that was available to us.

The Merrion Hotel Situated on Upper Merrion Street opposite the grand Government buildings, and a mere stones throw from the National Gallery, The Merrion Hotel is close to the heart of everything that Dublin has to offer - a real jewel in Dublin’s crown.


Our Superior King Room was, in fitting with our whole experience, totally perfect. Regally adorned, a bathroom to die for! With all the luxury essentials. And everything we could possibly have needed, from the well-stocked mini bar to the Nespresso coffee machine. We

Fresh fruit and flowers arrived in our room during the afternoon, and with the “Turn Down service� during the early evening we were supplied with fresh water and ice, and also offered fresh towels. Friendly and attentive members of staff on hand almost

everywhere, even when we got lost looking for the Spa! Exquisite food and surroundings in the Garden Restaurant, offering a totally relaxed atmosphere, with immaculate and efficient service, mouth-watering menu with the emphasis on the best of Irish produce, complementing it very well. Our Steak was superb, and there was also a very extensive selection of fine wines available. Breakfast was also served in The Garden Room, beautifully arranged with options to suit everyone, the

Eggs Florentine were particularly good. Once again the service was second to none and nothing is ever a problem. The Gardens, with the ornate fountains, abundant flower beds and seating area, would make a great place for breakfast in the warmer weather. Check out was as smooth as the rest of the stay, and all the staff were keen to ensure that our stay had been a very pleasant one, and offered forward transport options, should we have required them.

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had views across the road overlooking the Government Buildings, but had no noise from the road The attention to detail was second to none, even down to the business cards with your address whilst staying in Dublin, should you over indulge in one of the many Irish bars nearby and forget.


Transform your meeting rooms and huddle spaces to maximise their revenue potential Who hasn’t walked into a meeting room, only to be frustrated by dysfunctional technology, a shortage of power outlets and poor sound quality?


mproving the enterprise meeting room experience is climbing the priority list for hotels around the world. A better guest experience comes from having the right technology and environment with the aim of maximising the potential revenue from the space. Meeting rooms clearly have become both a pain point and a huge opportunity for hotels. It’s rarely viable to have on-site technical staff who can provide ad-hoc support to guests, so the system has to be as simple and effective as possible.

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The team at Perfect Octave have designed simple solutions to this, such as interactive


Huddle Room Technology – Simple, Compact and Effective

video ‘self-help’ guides that demonstrate to guests how to use facilities in the room and how to connect to the internet.

soon as possible without any technical help. Clever design and automation is how we do it”, adds Sheppard.

Peter Sheppard, Perfect Octave Technical Director: “Too often technology is used inappropriately and not implemented properly. If a guest using a meeting room for the first time has to spend 10 minutes downloading apps and finding wi-fi passwords just to connect to a screen, that’s not a good experience for them and will reflect poorly on the venue, especially if there is no-one on hand to help them”.

Some studies show on average, 75% of booked meeting space is utilised in a given day*. Clever technology can be used to maximise efficiency of all meeting spaces. For example, a simple occupancy sensor can tell whether a meeting room is utilized ten minutes after the scheduled start and, if not, update the reservation system to free up the room for last-minute meetings.

“We think about the user first and work backwards, eliminating as many steps as possible for them to get their meetings running as

Huddle spaces are just as key to maximising revenue as meeting rooms. Providing low cost technology within a welldesigned space can allow 4-6 delegates to carry out a quick meeting or video conference in a short time. Perfect Octave have demonstration facilities available to show just how compact and effective these spaces can be.

Room Booking Systems with automation technology, maximising occupancy and revenue.

For further information about services provided by Perfect Octave, or to book a demonstration, visit or call 0203 959 8570 * Nemertes Research - Jan 2018

Excellence and Best Practice – what does it look like? The last 2 years at Lucknam Park Hotel & Spa, a Palladian country house just outside Bath, have been transformational: both in terms of hotel expansion and also customer feedback and best practice. This has resulted in ‘excellence’, an award winning team, and a business that truly exhibits world-class hospitality. The hotel is in private family ownership and run under Harry Murray as Chair, MBE, FIH and Claire Randall, FIH MI as Managing Director. The luxurious, award-winning spa has recently been extensively refurbished and extended. The kitchen, under the careful watchful yet of highly regarded Executive Chef Hywel Jones provides guests with a choice of two dining experiences: the Brasserie, or Michelin-starred ‘Restaurant Hywel Jones’, which recognises the chef’s 14-year tenure in the kitchen. A best practice strategy can help your business to:

In a world of continuous improvement and total quality, customers have come to expect excellence. Anything short of exceeding expectations puts a business at risk. If you don’t perform, customers will tell you. There were 55 million complaints about products and services in 2016 – up 3 million on 2015 and increasing numbers are using social media to complain. Why is this? The rules have changed. Consciously or subconsciously, fairly or unfairly, customers now compare you with every supplier and service provider that they come into contact with.

markets reduce costs and become more efficient improve the skills of your workforce use technology more effectively reduce waste and improve quality respond more quickly to innovations in your sector Improve customer interactions

Applying best practice means learning from and through the experience and innovation of others to highlight areas where your business could improve. Are you benchmarking against the market leaders? What ideas are you Max Lawrence, FIH and Director at identifying that can be adapted and Hospitality Assured, regularly works applied to your line of work that may with Lucknam Park and believes in not currently exist? How can you use the importance of evaluating how this practice or a variation of it in your your business compares with the most business? “Hospitality Assured was a turning point for Lucknam Park, winning awards was harnessed through the impact of working with Hospitality Assured” Harry Murray, Chair of Lucknam Park

• become more competitive • increase sales and develop new • • • • • •

If you would like to find out more about the Hospitality Assured Benchmarking Tools & Techniques, we’re here to help: T 020 3813 4900 E

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The Hospitality Assured framework combined with ongoing assessments has supported these business changes, providing rigorous examination of all the business processes. The what we say vs what we do has driven the leadership and senior team with a high calibre of professional industry experience to commit to Hospitality Assured and the continuous improvement agenda.

effective and profitable organisations, taking the most successful elements – the “best practice” in your business, to then make big differences.


The home of giant umbrellas Aztec Umbrellas Ever since we began manufacturing here in the UK, we have grown from strength to strength and today we believe we are one of the worlds market leaders in design and innovation of a truly British umbrella system with a quality that ensures you will be more than satisfied with Aztec’s strength and durability whilst being beautifully crafted without compromise. We pride ourselves on offering the finest most robust giant umbrella systems possible so that you can use with piece of mind that we have you covered!

Hotelier & Hospitality Design

We have also become a preferred choice for many resellers around the world as our umbrellas and high quality accessories mean that from design to completion we guarantee you will be happy with your decision to choose the Aztec. All umbrellas are available with our fantastic heat and light kit which allows you to make use of the umbrellas all year round in comfort!


We specialise in bespoke umbrellas, so if you have an idea you would www.aztecumbrellas. like us to assist with, com we can help turn your dreams into reality! Follow us on Instgram, Facebook and Linkedin Aztec Umbrellas... a quality, robust and durable British Umbrella System for the world to enjoy.


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Showcasing everything you need to make your establishment stand out.


@RestaurantShow #TRS2018 This is a trade event. No under 18s will be admitted.

Shows & Events

Five reasons hoteliers should visit The Restaurant Show 2018 The Restaurant Show returns on 1-3 October 2018 and promises to be an unmissable occasion for the entire hospitality industry. Featuring Bar & Pub and Catering Equipment Expo, this year sees The Restaurant Show celebrating 30 years at the heart of the industry and plans are afoot to make 2018 the best year yet. Here are just a few reasons why the show is the ultimate diary date:

Ask the experts: With a wide range of subjects up for discussion, whatever your role in the industry, The Stage will feature a session to motivate and move you. From sustainability to marketing, The Restaurant Show is the place to hear from the experts and have your burning business questions answered.

Exciting live action: Over in the show’s Competition Theatre, passionate professionals will be putting their talents to the test across the three days. This includes the final of the industry’s most prestigious competition, National Chef of the Year on 2nd October. Also, not to be missed is the crowning of a new Young National Chef of the Year, The Kikkoman Masters and Compass Chef of The Year. Innovation and ideas: With over 450 suppliers expected to be in attendance at this year’s show, there will be plenty to try, taste and discover. Whether you’re looking to find interiors inspiration, new ingredients for your menu,

equipment to improve efficiency or simply to see how some of the latest trends could work for you, this is the place to be. From food & drink, to tableware, technology and all the latest equipment for the kitchen, you’ll find it all under one roof. Contact and connections: In such a demanding industry it can be hard to find the time to network or connect with colleagues, friends and associates. As a major highlight in the hospitality sector’s calendar, The Restaurant Show provides the perfect setting to do just this. You can catch up with contacts and make new ones, all whilst learning about the latest trends and sourcing new products and suppliers.

Find out more at

Hotelier & Hospitality Design

Inspiring speakers: Top industry names and leaders are once again set to take to the live stage at The Restaurant Show. While the full live line-up is still to be revealed, the show consistently attracts some of the industry’s most exciting names, so it’s safe to say the stage will be packed with inspiration.


25 & 26 SEPT 2018






25 & 26 SEPT





25 & 26 SEPT 2018






King of Cotton exclusive offer for hotels


he company’s superior microfibre pillows are widely regarded as the best quality in the industry. At a generous 1.3kg in weight, the pillow nestles the head for maximum comfort and recovers its shape instantly after use. With a 100% cotton percale outer casing, the pillows are nonallergenic and ultra-hygienic too as they can be washed at 60 degrees, the temperature at which dust mites are destroyed. With every pillow purchased, customers will receive a luxury, zipped pillow protector worth £3.50 completely free of charge. Made from pure cotton percale the protector is Teflon coated to resist staining from spillages. Hector Gauld, director, King of Cotton explained, “These pillows offer the luxurious feel of down combined with all the practical benefits of a microfibre product. A good indicator of the quality is the weight of the pillow and at 1.3kg ours are designed to retain their shape after prolonged use and support the head encouraging a restful night’s sleep. Plus, guests can always enjoy freshly laundered bedding too as these pillows can be washed and tumble dried as needed.” To take advantage of this unbeatable offer please contact King of Cotton on 020 8332 7999 or order online at quoting reference MICTEF

Hotelier & Hospitality Design

King of Cotton, the premium linen and towelling specialist is celebrating 1 million pillow sales across Europe with an exclusive time limited offer for hotel operators.


Gaucho Hotelier & Hospitality Design



From its vaulted wine cellars to its perfectly tiled private dining room, Gaucho Piccadilly has a unique atmosphere for a fabulous fine dining experience. Set back from the hussle and bustle of Piccadilly Circus, the size of the restaurant is slightly dissaving, once inside the grand and vast space is immediately evident. Its unique dĂŠcor, with its cowhide patterned seats, gives an insight into the Argentine culture. Although Gaucho offers a variety of dining options, we opted to go for a sophisticated supper. We began by having a drink at the bar; I opted for a traditional and classic cosmopolitan whilst my partner decided on a cocktail named “the pain killerâ€? which was a refreshing blend of rum, fresh pineapple, orange juice, and coconut cream finished with delicate grated nutmeg. We were then led upstairs and were welcomed by the restaurant manager who led us to our beautifully decorated

table. We were offered options of wine for our meal and our waiter gave us an interesting insight into his culture and expertise and we decided upon a fresh white wine which complemented our meal perfectly. With the magnificent decor visually pleasing to the eye, the chef uses simple flavours and organic ingredients which makes a cultural blend of South American and indigenous cooking. To start we ordered the sausage platter to share with was a tasty selection of chorizo and morcilla served with romesco sauce. The size of this platter was just right for the two of us and we enjoyed trying the selection of different meats. Before we ordered our waiter brought over a wooden plaque of large cuts of the different steaks for our main. He provided us with his expert knowledge of the different cuts, how each one would taste, and the best way to have the meat cooked. My partner had a beef fillet

A dish which has earned a solid place on the menu since the day Gaucho opened its doors, the elegant and rich dulce de leche cheesecake was a flawless ending to my delightful meal. With its hot dulce de leche and

a soft, moist toasted marshmallow. My partner had the don pedro with thick whipped cream, crunch walnuts and Bumbu rum which added a strong burst of alcoholic flavour. At the end of our meal, the restaurant manager offered us a grand tour of the magnificent building, we viewed the elegant private function rooms, the stylish bar area and my absolute favourite, the gorgeous wine cellar. Its dark exterior and hanging bright lights hang down from the ceiling and give it a roof top vibe. It is the perfect venue for private events and parties. Whether it may be a business lunch, Electro Brunch, an elegant supper or you decide to enjoy a refreshing cocktail on the sheltered terrace, Gaucho Picadilly offers a window into the flavours and lifestyle of Argentina. This is an experience of amazing food and faultless service which should not be missed.

Hotelier & Hospitality Design

steak with chimichurri marinade cooked medium rare. The marinade accompanied the meat beautifully and he enjoyed his meal with a side of thin chips. For me, I decided on the lean, distinctive flavour of the rump steak cooked medium with strong, peppercorn sauce which added to the tenderness and moisture of the cut. We both agreed that this was by far the most flavoursome steak we had both tasted, ever. I believe the explanation of each cut helped us to understand exactly which piece of meat would be right for what we liked. The gorgeous hand cut, twice cooked chips accompanied my meat well and the delicious sauce added a burst of flavour.


Effective and well-maintained passive fire protection should be a key feature in any hotel or public building, to safeguard residents, visitors, staff, valuable equipment and the continuity of services.


hether you are a cosy B&B, a stunning luxury hotel in the city of London or a MultiNational Chain of hotels with spa facilities, Checkmate Fire provide a customer centric approach to fire safety management providing you with the ultimate single source solutions to all your built in fire protection needs.

Third-party accreditation

Hotelier & Hospitality Design

In theory, there are lots of contractors who can hang a door or plug gaps in walls, but whether their work will be of the standard required to achieve the compartmentation needed to prevent fire spreading is another matter. To give just one example, while a good general joinery contractor can fit standard doors easily enough, they will not have a full understanding of the requirements for fire-rated doors and accessories in busy hotel corridors unless they have had the appropriate training.


Fortunately, there is a simple way to identify specialists - they have third-party accreditation that demonstrates their expertise in passive fire protection to both you and your insurer. Checkmate Fire recognised the need to drive up standards in the industry some years ago and are proud to have been one of the founder members of the BRE / LPCB passive fire protection certification scheme. The three BRE / LPCB accreditations, cover installation

of passive fire protection and new fire doors, together with the inspection and remediation of fire doors.

Passive fire protection services Checkmate Fire deliver a range of installation and remediation services to hotels and leisure complex’s, all of which are designed to achieve effective compartmentation. Compartmentation slows the spread of fire and smoke through buildings, creating escape routes and sufficient time for staff and customers to evacuate. Our specialist teams can specify, supply and install a full range of cost-effective fire stopping measures - including firerated doors and fire-resistant glazing, as well as fire barriers and intumescent paint - for new build, refurbishment and remediation projects. All our systems are fully accredited and comply with Building Regulations. To find out about some of our past work for properties across the UK, click here, or to discuss your passive fire protection needs, get in touch at: 01422 376436 and our expert team will be happy to help.

01422 376436


Hotelier & Hospitality Design



Give a warm welcome

Furniture Over the last few years, there’s been a radical shift in hotel and hospitality interior design as guests and visitors expect so much from their customer experience. As venues continue to market themselves as destination locations, seating and furniture has become more aspirational and is now a key element of the design of these spaces. Take the reception for example, which is the first opportunity to make a good first impression. Once a designated space for greeting visitors or guests and checking into a venue, the role of the reception has changed dramatically in terms of its design and functionality. No longer confined to exclusively receiving visitors, when planned correctly, this space must now perform as a business lounge, meeting space, a social hub, and a relaxation area too.

Also, as the need to stand out from the crowd escalates, luxury and decadence are key to design success. As such, it’s worth shopping around for bespoke upholstery and furniture that can make a real design statement.

Therefore, when it comes to specifying seating, it’s important to maximise the space available by accommodating large volumes of people combined with comfort, flexibility and practicality too. Modular seating is fast becoming a popular choice for hotel and hospitality venues. From straight and curved configuration seating, to more traditional options of sofas, corner units and footstools, it provides endless possibilities.

For further information contact 01242 584897 or visit

As technology is a key part of our lives - it’s estimated that the average guest travels with at least three devices that require charging - venues must also adapt to meet their needs by specifying seating and furniture that incorporates integral power supply, such as USB charging points.

Hotelier & Hospitality Design

For corporate hotel guests who are no longer interested in spending a lot of time in their rooms, the reception must also act as a remote office, communal work space, and even a meeting hub. Telephone pods and touchdown spaces, together with clusters of furniture that offer more private and personal areas for meetings or for individual work are now popular. Equally popular are plush armchairs and sofas, and even bar tables or islands with stool-height seating.

The more successful venues are those that have created receptions offering a multi-functional space with a wide range of furniture options. This enables the space to become a truly dynamic environment where visitors and guests can work, socialise and relax. Now that’s a warm welcome.




ontract grade commercial furniture is another one of those minefields for restaurateurs setting up, refurbishing, or updating their establishment but it doesn’t need to be. There are plenty of companies in the UK selling commercial furniture but many of them charge extortionate prices for products that identical counterparts can be sourced elsewhere at a fraction of the price. Commercial furniture supplier Mayfair Furniture are specialists in the supply of premium quality table bases, table tops, and restaurant seating. With products sourced directly from the manufacturers in the UK and around the world products are imported in bulk and the savings passed on directly to restaurateurs who typically can save thousands of pounds on kitting out their establishment with tables and chairs.

High End Furnishings

without the Bloated Price Tags

Hotelier & Hospitality Design

There’s a lot to choose from too. Table tops are kept in stock in a range of colours, and materials, from laminate tops starting at £19.95, Wood veneer tops, solid wood tops and outdoors tops, classic and modern styles of restaurant dining chairs with prices for a solid wood dining chair with an upholstered seat from £39.99. Compare those prices with other commercial furniture suppliers and you’ll be in for a shock.


Bespoke services, for those looking for something that’s not of the shelf. As well as the wide selection of stock items, if you need something specific like tables that will match the colours of your existing furnishings, or chairs upholstered in materials of your own choosing, Mayfair Furniture offer a full bespoke service for this with a great degree of flexibility and choice on offer. Peace of mind is everything which is why it’s always better to see before you buy. In 2017 Mayfair Furniture opened a new showroom at its offices in Peterborough, Cambridgeshire, where you can view the full range of restaurant tables and seating.

No matter where you are located in the United Kingdom Delivery need not be a problem, In 2015 Mayfair Furniture teamed up with a Knowles transport an international distribution company with a track record for performance, reliability and an ecoconscious approach to distribution. This means that all orders in safe hands with an experienced palletised distribution service that can offer next day delivery to almost anywhere in the UK.

Expert advice is just a phone call away, with a UK based call centre Mayfair Furniture has experienced staff with a wealth of knowledge of the products on offer ready to answer any questions you may have, or to offer advice on commercial furniture. Contact us on: 01733 310115


Rustic Industrial Furniture Renowned supplier to the Hospitality and Leisure sector Eden Furniture has experienced an overwhelming response to their collection of Rustic Industrial Furniture. The ranges were originally designed to meet the needs of a couple of designers that Eden work closely with but the designs were quickly snapped up by other customers when they were viewed in their Midlands showroom.

The Rustic, Industrial & Urban designs have grown in popularity tremendously over the past few years with the look and style mixing well in both classic and contemporary settings. Manufactured and distributed by Eden Furniture from their Worcestershire headquarters, the ranges are all made to order so can be customised to meet the customers’ requirements with regards to sizes and finishes.

Using scaffold tube and timber is another popular combination that Eden Furniture has used to create the Deerhurst Range and the Shipley Range, both of which take advantage of this construction combination. The Shipley Range is predominantly for external use using the same chunky heavy duty 4” x 2” timbers as the Truro range but with galvanised scaffold pole supports and fixings. The Deerhurst is an internal option using the same scaffold pole base as the Shipley but with a solid ash tabletop. The ash tops can be stained and polished in Eden’s spray shop or waxed to give an authentic 19th Century feel. The tops are also available with a rustic ‘sawn’ finish which has proved very popular. Stools, benches and tables are available in the Deerhurst and Shipley ranges in both dining and bar height.

For further information, advice or to talk to us about these or our other products, please contact the sales office on 01527 519580 or email @EdenFurniture


Hotelier & Hospitality Design

The popular Truro Range comprises a dining table, dining stool and dining bench and a bar height table all with a Gabian style galvanised mesh base and tanalised timber top section. The bases can be filled with stones, logs or left empty depending on the customers’ preference. The timber used for the tops is all FSC and pre-treated 4” x 2” sections so can be used both internally and externally. The timber dimensions dictate the width of the products to a certain extent within the Truro Range but the lengths can be customised to suit.



enting a refrigerated trailer from IceBox is the ideal solution when you need additional or standalone temperature controlled storage. We understand the importance of refrigeration support to ensure business continuity in all cases where commercial refrigeration equipment suffers mechanical failure, needs replacing or is simply undergoing routine maintenance. Our fleet of refrigerated trailers comprises of 8ft and 10ft chillers and 10ft freezers. All trailers are less than two years old and are regularly serviced and can be supplied with food standards approved shelving suitable for refrigerated environments. Chiller trailers operate from + 10°c to +2°c. Freezer trailers operate from +10°c to – 18°c.

• Immediate solution to

a refrigeration/freezer breakdown

• Satisfies current food and hygiene regulations

• 24 Hour service line • Can be powered by mains or

IceBox Trailers provides refrigeration support to commercial kitchens across the country through the provision of chiller and freezer trailers. Whether supporting planned maintenance or emergency breakdown, our well maintained trailer fleet can be on-site within a matter of hours.

generator power source

• Three variants of

temperature controlled trailer units available

• Long or short term rental periods

• Contract accounts available

Hotelier & Hospitality Design

(subject to approval)


We supply all necessary leads to connect to a standard 13a mains supply within 20m of the trailer’s position or, if required, the trailer can be powered by a standalone generator (min 5KVa). All our trailers and ancillary equipment are maintained and cleaned to the very highest standards. We’ll deliver the trailer to your required site or venue and collect it again at the end of the rental period. It will be commissioned to your specific requirements including any shelving or racking that you may require. Our

driver will ensure the trailer is properly powered and set to chill to your required temperature prior to leaving site. At IceBox you can be confident that you will receive a friendly and professional service making us the ideal choice for those looking for the very best in mobile refrigeration, setting the industry standard for refrigerated trailer hire. Our friendly team have a wealth of asset rental experience and we would welcome the opportunity to discuss your requirements and provide the perfect refrigeration solution for your needs. As UK distribution agents for Woermann Trailers, we also offer a wide range of new and used refrigerated trailers for sale. Call us on 0333 6000 800 or visit our website at

GIN Collection, from £28

A clientele expecting great food and wine will also appreciate the finesse of a beautiful mouthblown glass with an unusually long stem. While a bar serving a crowd that is ‘mad for mojitos’ may want glasses which have a bit more of an edge and are also practical and fun. Whatever the mood and values you want to reflect, LSA International has everything you need. Several collections include tumblers, champagne coupes and cocktail glasses as well as wine glasses and shot glasses. The MIXOLOGIST Collection even includes an ice bucket so you never need have a problem matching your glassware again. The great success of LSA International’s best-selling GIN collection which includes generous, thick-stemmed Balloon glasses, has now inspired the launch of the NEW MIXOLOGIST Collection – a range created to suit every type of cocktail from Negronis and Martinis to B52’s and Boston Sours. The SORBET Collection is another best seller which is particularly well suited to being outside. Available in six beautiful colours, all of which complement one another, the gold-rimmed Balloon glasses and Tumblers come alive as the

A Glass Apart

Raise the tone with a little help from LSA International SORBET Tumblers, £15

MIXOLOGIST Tool Kit £50, MIXOLOGIST Cocktail Highball Glasses, 2 for £23, MIXOLOGIST Cocktail Mixer Jug, £23

light changes – adding a vitality to any table – whether they are used for water, a sorbet or just a tea light. The WINE CULTURE Collection can only be mouthblown by the most skilled artisans. As its name implies, it has been created to enhance the enjoyment of fine wines, and the grace of every

WINE CULTURE White Wine Goblet, 2 for £50, WINE CULTURE Water Glass, 2 for £32

glass is echoed by the way it feels in the hand. From White Wine Goblets finished with long, hand-drawn stems to the Water Glasses and Wine Carafe – many consider the collection to include some of the most beautiful glassware made.

Hotelier & Hospitality Design


ollowing a sunny start to the summer, both al fresco dining and cocktails have never been in greater demand. LSA International’s new collections of mouthblown glassware provide a great way to set the tone and make sure customers receive a good first impression – whether you want to project an atmosphere of contemporary elegance and sophistication or an experience that feels a little more relaxed.


LUXURY SHEPHERD HUTS FOR HONEYMOONERS AT THE FISH HOTEL THE new honeymoon trend for British couples is both simple and luxurious, and it takes the form of a shepherd’s hut, just like the five new Hideaway Huts at The Fish Hotel.

B Hotelier & Hospitality Design

lackdown Shepherd Huts’ most notable new honeymoon suites are at The Fish Hotel near Broadway, where there are five luxury Hideaway Huts within the grounds of this Cotswolds back-to-nature bolthole.


The Fish says: ‘We are so excited by the addition of our five Hideaway Huts and are really pleased to be able to offer guests of The Fish a honeymoon suite with a difference. They have proved incredibly popular and we’re thrilled to be able to have an enhanced luxury offering.’ Will Vickery, who owns Blackdown Shepherd Huts in Ilminster, Somerset, says: ‘The demand for huts to be used as honeymoon huts has really increased recently. Shepherd huts appear to be bang on trend, probably because they’re simple, beautiful and luxurious, and allow private, special and intimate retreats for the newly-weds. We are delighted to

have created the five luxurious double huts at The Fish.’ The Hideaway Huts comprise a bedroom with double bed and roll top bath, as well as separate ensuite bathroom with shower. They have a lounge area with large L-shape sofa and wood burner to snuggle up in front of. They have also been kitted out with all mod cons, as well as their own private bath for two on the deck to create the ultimate in honeymoon luxury. Will says the idea of shepherd huts is catching on in the hospitality, glamping and wedding industry. He says: ‘Brides, grooms, and hotels and venues that host weddings are looking at huts as really unique additions for honeymoons. There is a unique mix of simplicity and opulence with our huts, and we’re all about creating an experience for our customers and their guests.’

Blackdown Shepherd Huts are inspired by the original shepherd huts that once adorned the British countryside. For more information about the huts visit or book a stay:

Create your luxury retreat

BD_Hotelier&Hospitality_HP_v2.indd 1

17/07/2018 11:08

EGroupe GM announces first collaboration with Caudalie Groupe GM, the leading international amenities player, will offer a world-wide range of new hotel products through its collaboration with French brand Caudalie, known for pioneering the use of grape-seed polyphenols skincare products.

It features a shower gel, shampoo, conditioner, body lotion and two solid soaps. It also includes six Ecopumps of shampoo & body wash, shampoo, conditioner, shower gel, body lotion and hand wash. Wooden trays are also available. All formulas are compliant with European cosmetic regulations and Caudalie’s Cosm’Ethique charter.

Hotelier & Hospitality Design

Groupe GM and Caudalie have developed a bath-line inspired by their Vinothérapie Spas that feature the Fleur de Vigne scent. The fragrance also includes notes of white rose, watermelon, pink peppercorn and citrus.



Wynyard Hall, Tees Valley

For our seasonal offers please call 0800 783 8083 or visit

NOTHING ELSE IS A HARTLEY The only aluminium glasshouses and greenhouses endorsed by the RHS © The Royal Horticultural Society. Endorsed by the Royal Horticultural Society. Registered Charity No 222879/SC038262

Fresh Produce

Amici di Carlo brings experience to affluent

Hotelier & Hospitality Design

The affluent commuter town of Bearsden in the north west of Glasgow is the lucky recipient of a brand new, family-owned Italian restaurant and delicatessen, thanks to the efforts of renowned Scottish/Italian restaurateur Carlo Andreucetti and catering equipment specialists QED.


Amici di Carlo provides over-the-counter Italian cooked meats, cheeses, cakes and many other delicacies together with pizzas, salads and fresh Italian coffee to eat in or take away. As Carlo explains: ‘After being away from the restaurant business for some time, my partner and I decided to design a new outlet majoring on good quality, fresh Italian ingredients that the people of Bearsden could enjoy throughout the day.

Transformation of former bakers ‘We came across a former bakers’ retail and café premises near Bearsden Cross in the heart of the community and

set about transforming it into an authentic Italian dining experience earlier in 2017. ‘I had known Robert Campbell of QED for many years, as he is a well-regarded figure in the Scottish and UK catering industries. I was particularly impressed with the QED selection of display counters and knew that I could trust Robert and his team to deliver a project that matched our vision for Amici di Carlo. ‘The final result combines Italian warmth and hospitality with the very latest catering technology to create a unique venue that has our personality running all the way through it.

Italian dining and deli Glasgow suburb ‘The local Bearsden residents are already enjoying the unique ambience of Amici di Carlo and are coming in regularly to take advantage of the retail, takeaway and eat-in offerings of the business.

Extensive range of equipment QED supplied all the building refurbishment, shopfitting, electrical and plumbing work, including lighting, air conditioning and toilets. In addition, the equipment that was supplied and installed included refrigerated display counters, an ice cream counter, back bar coolers and shelving in the restaurant. The kitchen equipment included dishwasher, glass washer, storage refrigeration, pizza oven, pizza prep table, saladette, cooking suite, extraction, hygienic wall cladding and safety flooring. For further information visit:

‘I have nothing but the highest praise for QED, who delivered a complex project with great expertise, on time and on budget.’ Hotelier & Hospitality Design

Unique ambience


Recommended Suppliers

Hotelier & Hospitality Design Recommended Suppliers

Hotelier & Hospitality Design Phone Number: 01332 497111 Email: Address: Station Road, Castle Donington, Derby, DE74 2NU


Website: Phone Number: 01579321331 Description: Suppliers to Businesses, Contract Quality at Affordable Prices! Address: Trago Mills, Twowatersfoot, Liskeard, Cornwall, PL14 6HY Phone Number: 01733 302704 Description: Commercial kitchen ventilation and stainless steel catering fabrications. Address: Unit 15 Tresham Road, Orton Southgate, Peterborough, PE2 6SG

Website: Phone Number: 01793 647 744 Description:Aspen is one of the UK’s leading interior fit-out & joinery companies, with an outstanding reputation for quality, reliability and workmanship. Address: Aspen Concepts Ltd, 2273 Dunbeath Road, Elgin Industrial Estate, Swindon, Wiltshire SN2 8EA

Recommended Suppliers

Website: Email: Contact number: 01516448296 Address: 142 Bebington Road, New Ferry Wirral, Merseyside, CH62 5BJ

Website: Phone Number: 0161 274 4147 Description: Create your own bespoke design and print it onto flame retardant fabrics suitable for upholstery, drapery and more. All fabrics meet British Standards and unlike other contract fabrics, Evans offer FREE initial designs. Address: Helmet Street, Manchester, M1 2NT

Website: Phone Number: +44 (0) 1242 524777 Address: Unit 6, Maida Vale Business Centre, Mead Road, Cheltenham, GL53 7ER

Website: Phone Number: +44 (0)1509 611021 Address: 2 Princes Court, Royal Way Loughborough, LE11 5XR

Website: Phone Number: +44 (0)1509 611 021 Email:

To feature within as one of our recommended suppliers please call 01843570940 or please email Anthony Field

Hotelier & Hospitality Design



Recommended Suppliers

Website: Email: Contact number: 01942 824 037 Description: Glasstex Essential the most cost effective fibre glass wallcovering ever sold in the UK, with modern minimalistic and classic designs and combining the strength, durability and fire retardancy that gives the ultimate solution to any wall surface. Address: Eclipse Wallcoverings, Unit 6, Appleton,

Website: Email: Phone Number: +44 (0)1603 768046 Opt. 2 Description: The world leader in wine preservation and dispensing technology, pouring over 40 million glasses of wine every year. Address: 7 Europa Way, Norwich. NR1 2EN

Street, Wigan, WN3 4BZ

YOUR COMPANY LOGO HERE Website: Phone Number: 0203 959 8570 Email: Description: Audio Visual Design, Installation &

Maintenance from restaurant music systems to boardroom conference facilities / Music curation and licensing for commercial spaces using our powerful music platform powered by Napster technology.

To feature within as one of our recommended suppliers please call 01843570940 or please email Anthony Field

Hotelier & Hospitality Design

Address: Bidwell House, Eastwood Place, Eversley, Hampshire, RG27 0PN




To feature within as one of our recommended suppliers please call 01843570940 or please email Anthony Field

To feature within as one of our recommended suppliers please call 01843570940 or please email Anthony Field

So, why Eno? Simple. Whether you’re a bar, restaurant, hotel, or guest house you can discover the advantages of the Enomatic wine system; as a business owner waste elimination and the ability to provide fine wines by the taste or the glass continue to increase profits – for the consumer, high-quality wines become available by the taste or the glass at affordable prices; a win-win situation. For anyone hearing this buzz for the first time, it’s all about preservation, eliminating waste and increasing profits. Sound good? It is. And simple – the state-of-the-art dispensers use patented technology and inert gas to displace the air in open bottles and preserve the wine for up to 21 days. Automated portion-controlled pours eliminate waste and maximise profits. The wines are presented with precise temperature control, and by virtue of preservation you’re afforded time to sell the product whilst ensuring the integrity of the wines presented. These beautifully designed, high-spec dispensers can be used as a back-bar system, or with wine cards in an interactive selfservice environment – creating a buzz and a little bit of theatre that customers tend to get excited about. Software functionality in the card operated systems allow you to track not only all the wines in your system, but also the use of the system by customers creating valuable marketing data on an ongoing basis. Should it be necessary to limit the amount a customer can consume for any given period

SALUT Manchester of time, this is also possible. Enomatic is a virtual sales person and responsible bartender all wrapped up in one! The benefits are many; in each setting, your business is optimised by the ability to offer a wider choice of wines and simultaneously fulfill the expectations of your savvy consumer. Seems too easy, doesn’t it, to meet the demands of the market and realise higher margins and increased profit at the same time? Add the element of wine education by hosting interactive tastings and you have combined a unique business opportunity with perpetuation of the wine culture, increasing customer knowledge – and sales!

Enomatic’s philosophy is to provide a quality product, excellent in-house service, and to listen to each client’s unique requirements to ensure that their needs are met within their marketplace. Enomatic is the leader in the industry and the accolades are deserved. Quality, and dedication to design and technology development, along with excellent customer service earns Enomatic the respect of the leaders in the wine industry. Again – it’s simple - commitment by the Enomatic team translates to quality product, dedicated support, and assures the industry of a dynamic way to increase profits while growing wine culture and education. Ultimately, Enomatic’s dedication and innovation provide the ontrade limitless ways in which to serve an ever-changing market. Developments are always underway and we have soon to be released bells and whistles to further improve the customer experience to further expanding interactivity for consumers, complementing this dynamic market.

The world leader in wine preservation and dispensing technology, pouring over 40 million glasses of wine every year.

Hotelier & Hospitality Design

Enomatic is endorsed as a Hotelier and Hospitality recommended supplier. for further details. For more information please contact us via or on 01603 768046, Opt. 2


How to Design the Right Music for Your Hotel

the vibe you need for a hotel in the early evening hours. Then after the cocktail hours it’s good to bring the speed back down for dinner and the quieter evening hours. Location and Hotel Types: Whether it’s a 5-star business hotel, a luxury resort in a remote location or a budget hotel, music can set the mood and effect a guests experience in a hotel. It’s also an extremely powerful branding tool, from the moment a guest arrives your hotel, the music is vital to stating who you are.

Hotelier & Hospitality Design

When it comes to the design of your hotel there are several key factors involved, from the furniture, architecture, lighting, scents and of course the music.


While having continuous background music played throughout your hotel is a given, it is important to design specific music throughout the hotel that adjusts during the day and gives each space it’s own unique vibe. For example, playing smooth and soft lounge music in the lobby is much more logical than playing that in the gym while the gym is better off with high-energy music than soft and smooth. It’s all about setting the right mood for the right time and place. Like other facts of your hotels ambience such as the lighting and displays, the music should adjust and progress throughout the day in a way that seamlessly blends into the guest experience. Each guest is in a

different mindset throughout the day and the music should reflect that. Morning: Starting off each day right is important with music as it is with anything else in life. Some smooth but lightly upbeat music to get staff and guests in the mood for breakfast and their days ahead is a good way to begin the day. Afternoon: After breakfast and the check-out rush it’s good to mellow the music out a bit for the lunch crowd and quiet period before guests arrive for check-in. Some light house music, jazz or lounge works well for the afternoons. Evenings: This is where picking up the tempo and beat of the music is good. Whether guests are coming back after a long day of sightseeing, business meetings or just to have a few drinks in the hotel bar, some light but upbeat music helps bring

Music with vocals or without? This depends on the type of property and your brand but in most cases, vocals are advised against in the main areas of a hotel. For the pool and gym areas it can definitely work to have music with vocals but it’s generally better to welcome your guests to the main areas of your hotel with a carefully curated sound of instrumental music that matches your brand. About the Author: Alex Bestall is the founder of Rightsify. Rightsify is a global music licensing agency based in Pasadena, California and provides music to hotels, restaurants, retailers and fitness centers in more than 30 countries.

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We have a wide range of products that conform to BS5867 Part 2 Type B, which is the contract standard for fire retardant curtains for commercial use. These fabrics are inherently Fire Retardant which means they can be washed and will still be treated! If you find a design which is not FR we can provide a chemical flame proofing service for an additional charge. We are currently running a 20% off everything Summer Sale until the 10th August 2018. If you are a hotel or large organisation and require large quantities please contact our business account manager who can look into discounts anytime for you.

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Hotelier & Hospitality Design

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New platform showcases luxury hotels and enables travel agents to offer a true virtual journey to their clients

Hotelier & Hospitality Design has today officially launched, showcasing over one thousand hotel promotional videos on the brand-new video search engine. Travel agents around the globe can now add the platform to their own websites in the form of a white label or branded pop up window.


The video search engine focuses on showcasing luxury hotels, resorts and destinations from around the world, with technology that enables travel agents to offer a true virtual journey to their clients. In an ever-growing digital world, the ability to visually show potential customers their next city, island and hotel is becoming increasingly important.

Hotels and destinations can readily access Voglr to create a commercial account, through which to upload their promotional videos. A variety of advertising options allow for tailored promotional solutions at various price points, and the platform allows you to display contact information with Voglr Directory Listing, secure prime placement for a video with Voglr Choice, or circulate your latest news and offers to an international database of over 30,000 travel agents via dedicated digital newsletter. “Whilst many hotels and destinations feature video content on their own website, the development of one curated portal that places thousands of property and destination videos directly in front of their target

audience is invaluable for both travel agents and their clients. We have invested in developing a robust platform and approve all content before it goes live” said Patrice Van Isacker, Director and founder, “meaning that quality will be at the heart of everything you see.” “In an age of major digital transformation and multi-channel consumer choice, Voglr offers travellers a truly immersive approach to holiday planning,” commented Commercial Director Krystina Georgiou. “The platform adds a compelling new dimension to online Hotel & Destination marketing; inspiring, educating and empowering consumers and industry experts through relevant and captivating content.“

Testimonials ‘’We were looking for something to give clients and visitors to our site a more in-depth insight to some of the beautiful destinations and fabulous hotels and resorts we work with, and were previously using Voglr as a way to show videos to our clients. Being able to add the player to our own website has filled this gap perfectly. We have received more specific enquiries as a result of clients browsing through the stunning videos and we are also able to direct clients to the videos when trying to sell a particular destination or hotel. Adding it to our site was quick and easy too, and we are delighted with the impact it has had on our small but rapidly growing business,’’ commented Emma Mackley of Emma Mackley Private Travel. “For the luxury market being able to show high quality videos of hotels and resorts is a great selling tool for us,’’ says Rita Ruth, Consultant at Tzell Travel NY. “Some people hesitate on where to go, so having the closest thing to the real experience means people can make informed choices by browsing top hotels and destinations in the world, all in one place.”

Hotelier & Hospitality Design


BARRY CALLEBAUT’S ‘KREEMY’ COCOA OFFERING TOPS BRODERICK’S STUDENT SURVEY A recent survey carried out by national vending supplier and operator, Broderick’s at Manchester Metropolitan University has revealed that Le Royal Choco Green (also known as ‘Kreemy Choc’), a creamy cocoa drink supplied by Barry Callebaut Beverages UK, is the students’ unanimous, number one choice.


ll 400 students, surveyed as part of the Broderick Project launch* (an app designed for the purchase of Broderick’s vending products), who tasted the premium quality chocolate drink, agreed that they would make repeat purchases of this specific beverage based on its mild but tasty flavour and the perfect froth, achieved by Broderick’s state-of-the-art machines. The best performing product in its class, Le Royal Choco Green’s high chocolate content and creamy, highly palatable taste has crowned it an every-day, easy-drinking favourite, ensuring its status as the hot chocolate of choice for those vending operators, café owners and facilities managers who rely on multiple product purchases.

Hotelier & Hospitality Design

Le Royal Choco Green is the preferred hot chocolate across all of Broderick’s sites, from factories and offices to higher education facilities and leisure clubs and centres. Director of Broderick’s, John Broderick explains why the leading operator would not consider any other brand: “It comes down to quality. Le Royal Choco Green is the best quality chocolate drink available for vending on the market. With a 9.5 % cocoa content, it beats all of its competitors’ products hands down. Although it’s a high end product, and therefore more costly, the healthy ratio of sales makes it the best choice all round.


“Students have said that once you try this chocolate, you become a regular purchaser and it has undoubtedly drawn a following across the campuses that we supply to. Every single student, when faced with the blind taste challenge, cited Le Royal Choco Green as their favourite - and you can’t quibble with results like that !” UK sales director for Barry Callebaut Beverages UK, Tracy Southwell confirms that this beverage is one of the sustainable hot beverages manufacturer’s most popular brands: “Le Royal Choco Green provides a reliable, milder alternative

to the provenance chocolates that currently grace the market and, because of this, it is more likely to generate an immediate second purchase. “It’s not an over-rich drink and so the consumer is far more likely to drink more of it and buy another cup. As owners and operators are looking for all angles to increase revenue in the current climate, the increased likelihood of multiple sales has an immediate appeal.” Barry Callebaut Beverages is renowned for the quality of its products which it supplies to the UK and wider European markets. Parent company, Barry Callebaut is an established advocate of sustainability, working with smallholder farms in West and Central Africa, supporting farmer training in Good Agricultural Practices (GAP). For further information on Barry Callebaut Beverages and its products, log on to or call 01244 370500.

* Broderick’s App rewards customer loyalty and imporves the vending experience by providing users with a virtual raffle ticket for every purchase made.


Wireless Charging

iPhone & Android


powered by




Charge anywhere. Charge it on Kube. Designed specifically for the hospitality industry, Kube 5 Portable™ is a portable universal charging system with built-in cables for all mobile devices.

Kube 5 Portable™ Features • Charge speed comparable to wall outlets • Provides 9 hours of phone charge time • Replaceable and upgradable cables • Security cable attachment points • Programmable “Time Out” feature • Two additional USB ports and builtin Apple iPhone compatible Wireless Charging, powered by Qi technology.

Marriott Brand Standard Approved Guest Charging Solution For use in Select-Service Hotels Made for



How do I charge a Kube 5 Portable™? The Kube 5 Portable™ is effortlessly recharged with an included Charging Tray, which is capable of charging five Kube 5 Portable™ units at once.

Kube 5 Portable™ Security A safety slot ensures the security of your Kube 5 Portable™. Checking out a Kube is as easy as slipping the guest’s room key, credit card or ID into the adjoining slot. When Kubes are placed free upon tables, optional locking points are available for added security. Time Out functionality Each Kube 5 Portable™ can be programmed with a variable timeout function to limit user time and avoid power squatting.

Global Entertainment Management (UK) Ltd 401 Centennial Park, Centennial Ave, Elstee, Herts, WD6 3TN Tel 020 8953 0160 · Fax 0845 260 2190 Email

CK Direct are confident that they now have the most powerful Odour Control Unit available to the UK market From the humble chip shop to the local takeaway; the roadside pub to the gourmet restaurant. Commercial kitchens, in their myriad shapes and sizes, have since the dawn of time relieved an unrelenting hunger across the nation. But their beauty, with sizzling onions, the incessant rush of chefs, the condensation on cold windows, is only half of the story. Alongside a blend of fine tastes and scents is a dirtier world, one of grease and fumes; the by-product of vigorous cooking. This grisly world is kept in check by mechanical vents and steel extract hoods, each with its own role in keeping kitchen occupants safe. If the balance between the two worlds is not carefully managed, the commercial kitchen could be brought to its knees.

Hotelier & Hospitality Design

If you manage or work in a commercial kitchen, you may have encountered one of its more unfortunate sides. Bad odours, produced by grease, carbon and steam deposits can spring up at any time in all their grimness. Sometimes they don’t go away. This isn’t just a problem for people inside, but for those in the surrounding environment. To regulate this, going above and beyond the typical tasks of extract hoods and vent maintenance, CK Direct are offering their very own product that’s already become the much soughtafter answer. The Ozocube™ is a cost-effective addition to the kitchen ventilation setup that eradicates smells, saves money and keeps you on top of safety standards.


The CK Direct Ozocube™ is a high efficiency ozone generator unit, ideal for use in commercial kitchens, food processing plants and factories. The unit is installed between the extraction point and the exhaust fan, external to the ductwork, making servicing and maintenance much easier. The unit eliminates smells by oxidising pathogens in the exhaust pipes and also prevents the build-up of residue in the ductwork, preventing failures in fans and fire hazards. Ozocube™ is also the most powerful Odour Control Unit available to the UK market. It is in essence a regulator, a silent overseer of your other ventilation that allows it all to live in greater harmony. The result is a nicer environment for your staff to work in, your customers to enjoy and your neighbours to appreciate - Free of overpowering smells and cacophonous noise.

A case of bad odour may not seem like a problem worth spending your money on but consider that regular foul smells can justifiably incur complaints from residents under the Environmental Protection Act (1990). A very high-profile restaurant in London had this exact problem as bad smells from the kitchen led to a complaint from a nearby bank. After installing Ozocube™, an official report confirmed that there was subsequently ‘no odour apparent’. Ozocube™ kept chefs, customers and a nearby business very happy. On top of its noise and smell reduction duties, Ozocube could put some money back in your pocket. By allowing your ventilation to run more efficiently it can reduce running costs by 50% and increases the lifespan of the rest of your equipment. As a business investment alone, considering its relatively cheap price, it’s a product that merits some fanfare. An energy saver, noise reducer, odour killer and money saver, Ozocube™ is a lowrisk, all-in-one for commercial kitchens. Head over to to get your ventilation running smoothly and keep your kitchen doing what it does best: making great food.

Tarkett’s inspirational flooring for a memorable customer experience choosing and mixing the right flooring materials and colours can make your customer experience as special as you want it to be. For instance, linoleum floors are ideal to render a natural and authentic atmosphere. Play with colours Colours give brands personality and offer customers a more immediate and emotional experience. Choose the colours that fit best with the story you want to tell. For instance, colours have a strong impact on the moods of your customers: use orange to stimulate appetite, green to soothe, yellow to energize, blue to inspire. Mixing different bright colours in the flooring can help create an energy-packed atmosphere. Above all, colours will help your customers remember your brand.

Tarkett’s 2018 Play Book explores modern and inspirational ways of mixing and playing with flooring colours, textures and formats which can help you to create an exceptional experience that your customers will remember.

Read below about four inspirational ways mixing different flooring materials can help to tell the story of your brand and ultimately create a great customer experience. Follow a clear path Customers in hotels and restaurants like the experience to be simple, so finding their way around without getting lost or having to ask for directions is essential. Choosing a different floor to create a path around your hotel or restaurant, like a red carpet for instance, is an ideal way to achieve this. Creating paths and focus areas, thanks to the contrast between different flooring materials and colours, can also make a strong design statement and give your brand extra personality. Using high end flooring materials such as thick carpets, LVT or premium wood parquet helps to create a very welcoming and sophisticated atmosphere. Tell a Story Brands tell a story. Whilst this story may be around products, services and the people who make them, a brand sells an experience. Whether your brand takes its inspiration from Nature, Travel, Innovation or Art for example,

Play with transitions Tarkett offer an impressive variety of multi-material flooring options with wide ranging materials, patterns and textures to suit any hospitality and leisure application: from lobbies, hallways, bedrooms, restaurants and bars, to fitness areas or cinemas. Using different flooring materials to create a modern and welcoming atmosphere can be achieved in many ways, but our favourite is using a combination of wood, laminate or luxury vinyl tiles with carpet. Browse Tarkett’s 2018 Play Book to get your interior design inspiration and see how others have created stunning customer experiences in retail, restaurant or hotel facilities.

To request a copy please contact or download the 2018 Play Book from our website For more information Tel: +44 1622 854040. To view the Desso Carpet Collections visit

Hotelier & Hospitality Design

Planning the interior design of a Hotel or Restaurant is both a creative and commercial challenge, with the one and only objective being how to ensure the best customer experience possible.


8 great reasons your restaurant should be using software

By Luis De Souza, Chief Executive of NFS Technology Group

How hard do people have to work to visit your restaurant? To eat at Tiyagyoni – a pop-up restaurant on Mount Everest – people will have to trek for eight days to 17,500 feet. Now, that’s a challenge you might be glad your diners don’t have to tackle!

1. Streamlined operations 2. Online booking 3. Better control of costs and waste 4. Best use of labour 5. Quicker table turn

The truth is, though, getting diners to choose your restaurant is a major challenge you do have overcome on a daily basis – and in some ways, it can be just as uphill a struggle as dinner at Tiyagyoni.

6. Seamless customer service

The good news is that modern software for restaurants is giving many dining establishments a real advantage, even in today’s highly competitive trading environment.

With costs rising constantly, labour hard to come by and trading conditions tough, anything that helps streamline operations has to be worth pursuing.

Providing restaurateurs with an unprecedented end-to-end view of their business and numerous ways to control costs and eliminate waste, they are giving digital-savvy restaurants the ability to delight their guests and bring them back again and again. These systems can even help encourage positive online reviews… In fact, there are no fewer than 8 great reasons to choose software for restaurants when seeking to make operations more efficient and increase both revenue and profit. They are: Luis De Souza

7. Diner loyalty 8. Online reviews Streamlined operations

Today’s leading software for restaurants comes complete with a reporting suite that gives managers access to real-time data anywhere they have an online connection, via mobile devices. Reports can include sales, stock levels, labour - and even let you know whether staff are dealing with potential social media criticism efficiently. This business intelligence provides restaurants – even multi-location groups – with important information for making good business decisions. For example, when the prestigious Temple Gate Townhouse hotel in Ireland installed an Epos system, reporting was a huge benefit. “We’ve now got the data we need to better manage our operation,” Managing

Director Paul Madden said. “Our key reports, such as product line mix and server performance reports, can be run instantly. This lets us focus on really important business management issues.” Online booking Customers today demand easy access in all areas of their lives – and eating out is no exception. They’re used to accessing services via their smartphone or laptop, and hospitality is following the lead already set by the retail, financial services and insurance industries. With the rising popularity of apps such as OpenTable this is particularly true of restaurant reservations. Modern software for restaurants now offers guests the opportunity to book a table 24/7 without making a single phone call – and it can be integrated with OpenTable if required. It’s convenient for diners and gives the restaurateur extra revenue for you because reservations can be taken 24/7. Better control of costs and waste Did you know: UK pubs, restaurants, hotels and quick service outlets throw away 600,000 tonnes of food every year, according to pressure group Wrap. Who can afford to be that wasteful in 2018? Not only does it mean your business racks up costs, it’s also considered highly unethical. Food waste is a key hate for the frugal

millennial generation in particular, and could even become a reputational issue for your business.

directly to the kitchen where preparation can begin immediately and quick service is assured.

This is another area where restaurant technology can help. With comprehensive up-to-date reports available at all hours of the day or night, a business owner can make good procurement decisions based on real information.

Staff can then follow up by taking payment at tableside too – today’s software makes splitting the bill even for large groups who have made additional orders during the meal.

Stock control, for instance, can be finely balanced thanks to accurate forecasting based on genuine sales figures and identified trends. It’s helpful that this useful software for restaurants is now available as a rental option, which keeps costs down and provides an immediate ROI. Best use of labour We’ve been seeing the Brexit effect in hospitality staffing for some time, as labour shortages cause wages to rise. Matching staffing closely to requirements is another useful feature of restaurant technology – by identifying the busy and slow periods, restaurateurs can make sure they have sufficient people on at any time to keep diners happy while minimising costs. Giving those staff technology that is intuitive to use keeps training to a couple of hours and gives them the tools to make their jobs easy – which is good news in a time when staff retention is a real issue. Seamless guest service According to a new study, the biggest brand differentiator for any business going forward from now will be the quality of the customer experience they provide.

Quicker table turn When staff with restaurant management software at their fingertips welcome guests, they can seat them quicker thanks to real-time seating plans displayed graphically on their mobile devices. Together with the advantages of handheld ordering and payment, it adds up to quicker table turn, a lucrative result. It also sends diners away satisfied that their valuable time has not been wasted and their dining requirements have been met perfectly. Diner loyalty Which leads us neatly onto diner loyalty, a hugely important factor in bringing guests back again and again to your establishment. Personalised service is highly valued by guests, but to get it right requires a lot of knowledge about your customer. Fortunately, leading software for restaurants including EPOS capture important information about each guest, building up a good picture of their preferences that enables restaurant owners to email them offers and rewards that stand a good chance of hitting the mark. Hello, loyalty!

Online reviews Alongside online reservations, consumers worldwide have come to rely heavily on reading online reviews before they make their selection. Your restaurant management system should have social media tools to help you monitor any online reviews of your restaurant – and they should be able to give your management team a headsup whenever if a diner is posting a poor review. It gives your team a chance to make amends before the customer even leaves his or her table – and that’s a huge positive for your reputation. Sanj Naha is Head of Sales Support and Enablement, B2B Marketing and International Groups, at The Fork, a TripAdvisor company, and he says all feedback can help you to improve your business. “You can use review feedback to enhance your value proposition,” he says. “Track which review sites your online traffic is coming from, and learn exactly how people are navigating your website. Following that, you can use the information to optimise their user journey. “In addition, you can use the review information to target messaging that will convert your online traffic into leads, bookings or calls to action.” * Want to find out more about software for restaurants?

Visit for the latest news and tips

Today’s digital-savvy and time-poor customers require seamless service, particularly from restaurants where dining times are getting shorter and shorter.

Hotelier & Hospitality Design

Serving staff can take orders on handheld devices or tablets at tableside. Accurate orders are sent


The Springboard Charity

Solving Hospitality’s Biggest Issue


Hotelier & Hospitality Design

here have always been challenges facing the hospitality industry. Long hours, low pay and a lack of prestige have often deterred people from considering a career in the profession, and with upcoming political changes on the horizon, these issues could potentially worsen in the coming years. That’s why it’s vital that we begin to paint the hospitality industry as a valuable, worthwhile and rewarding career option.


Enter The Springboard Charity. Springboard is the hospitality industry’s charity, which helps young people and those with barriers to employment to gain the skills, qualifications and confidence they need to enter the hospitality industry. The charity also helps businesses within the industry – such as bars, hotels, and restaurants – by providing talented, qualified candidates that go on to become valuable parts of the these businesses. Springboard does this in a variety of ways. For beneficiaries, it offers high-quality employment programmes (Hospitality Futures, KickStart), that equip them with both practical and soft employment skills, and then finds them relevant work placements for them to gain experience – and potentially, a

new job. For businesses, it offers the chance to recruit welltrained, keen and enthusiastic people from all walks of life, who are desperate to build a meaningful career. This twopronged approach helps tackle the skills and staffing shortages that are currently permeating the industry from both sides. In addition, Springboard decided that encouraging school children into the industry during their formative school years was vital to their cause, and so they offer year round educational programmes. FutureChef, Gems and FAB help those in education to discover the wide range of exciting careers that the industry holds, ensuring they see hospitality as a desirable career option when they come of age. In order to carry out their charitable work, they rely on the support of

generous sponsors, business partners and fundraising activities throughout the year. When it comes to business partners, Springboard works closely with the companies to provide them with holistic solution to fit their people strategy - by engaging with the charity on a number of activities, designed to complement their recruitment, retention and staff progression requirements. If The Springboard Charity’s work could be beneficial to your business, then visit their website, or email to find out more about becoming one of their business partners.


Fresh is, undoubtedly, best so investing in a good vegetable preparation machine can reap many benefits in terms of cost effectiveness and time saving, allowing chefs time to create innovative dishes. Pantheon’s VPM veg prep machine is built to withstand heavy use. Its all metal hopper and base will effortlessly chip, julienne, dice, slice, shred and grate a wide variety of fruits and vegetables and will also turn its hand to softer items like bread, cheese and chocolate. It has a powerful,

500W motor which cuts out instantly when the machine is opened and, to provide additional stability, the unit comes with sturdy rubber feet that grip the countertop. The plug in unit comes complete with 5 easy to change discs (a 2mm & 4mm slicer & 3 graters) and a wide selection of additional julienning, dicing, chipping, grating and slicing discs are also available. The VPM is exceptionally simple to operate and also very easy to clean as every part of the body is readily accessible whilst the discs are dishwasher proof. List price is just ÂŁ1295.00

Further information: David Barton. Pantheon Catering Equipment. Vulcan Works. Dixon St. Bolton BL6 7PH Tel: 0800 046 1570 Web: Email

Hotelier & Hospitality Design


antheon has reported a significant rise in sales on its VPM vegetable preparation machine in the first few months of 2018. With continued growth in the demand for vegetarian and vegan food and with an increasing focus on healthy eating, vegetables are becoming ever more prominent on British menus.








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