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May 2016: Industry News, Upcoming Shows, Business Matters, Interior Design & Build

Hotelier & Hospitality Design Project: Resorts World Birmingham


Automatic Doors – Making an Entrance in Hospitality First impressions are everything. With the most diverse range of automatic door solutions in the industry, record UK specialises in the bespoke design, manufacture and installation of automatic pedestrian entrances for the hospitality industry and worldwide commercial operations. As an industry leader, record UK supports a variety of nationwide prestigious clients by designing and installing solutions for sliding, swing and bi-fold pedestrian doors. In addition to this record UK provides the ‘architects choice’ of leading-edge underfloor swing and sliding operators, and high quality revolving doors to support the bespoke quality and style offering of any business. The record UK 24/7 Service Division provides planned maintenance and 365 site attendance cover in the event of breakdowns, understanding just how critical a door is to any hospitality operation. Looking after over 18,000 automatic doors nationwide within an ever expanding UK operation, the exceptional quality of the record UK products and service provision is clear testament to the market leading and client focused expertise, and commitment to all automatic door solutions.

Call record UK today and make a good first impression. record UK Unit D, 9 Watt Place, Hamilton International Park, Blantyre G72 0AH

Tel: 01698 376411 email: hahd@recorduk.co.uk www.recorduk.co.uk


Contents May 2016

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www.hotelierandhospitality.com Hotelier & Hotel Design Magazine is the leading publication and established web resource in the business. Providing comprehensive reporting on hotel industry news and exclusive coverage of the latest ecological-friendly green hotels and bar designs, HHD Magazine keeps you updated on the latest hotel trends in technology and innovative ideas. From recent hotel renovations and openings to award-winning luxury hotels and hotel construction projects, HHD Magazine keeps you informed on news that matters most to your hospitality business.

Contact Us Matt Scott

Publication Manager 01843 570940 matt@hotelierandhospitality.com

Tony Little

Publishing Director 01843 595818 tony@hotelierandhoteldesign.com

Anthony Field

Editor anthony@hotelierandhoteldesign.com 01843 570944

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Industry News

Harvester Salad-Brates the Queen’s 90th Birthday Harvester has created a deliciously royal portrait of the Queen – to celebrate Her Majesty’s 90th birthday – made entirely out of ingredients from its salad bar. The restaurant chain, famous for its salad bar, hired renowned food artist Prudence Staite to carefully fashion a detailed portrait of the Queen created only from salad items. Using fresh ingredients weighing more than 50kg, the portrait is modelled on an iconic Diamond Jubilee image of Her Majesty. Prudence handcrafted the masterpiece in her purpose built workshop based in Tewkesbury, Gloucestershire. The Queen’s hair was fashioned from white onion curls, with seasonal noodles and yellow pepper highlights, while her sash was created with red pepper, pasta salad and Harvester’s red devil dressing. The portrait was unveiled at The Priory Harvester in Gloucester by Sheriff and Deputy Mayor of Gloucester, Councillor Jim Beeley, a week before the Queen’s official birthday on 21st April. Prudence said: “It was an honour to recreate a portrait of the Queen to celebrate her 90 years. “The medals were tricky to sculpt, but I’m very pleased with the final result.” Harvester Brand Manager, Anneli Fereday, said: “We wanted to do something really special to honour the Queen on her 90th birthday. “We used classic salad ingredients to create a memorable portrait of our iconic monarch and we believe we’ve done her justice!”

‘Quality Accreditation driving serviced apartment sector forward’, declares ASAP Chairman Don James, Chairman of the ASAP, the notfor-profit association for the rapidly growing serviced apartment sector, has confirmed in his spring statement that the Association’s Quality Accreditation programme is proving to be the key driver to position the sector as operating to a ‘gold standard’.

Hotelier & Hospitality Design

Speaking at the Association’s Edinburgh meeting on 19 April, James confirmed:

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‘We are very proud to confirm that over 85% of our 134 members have now been quality accredited and successfully achieved the ASAP Quality Accreditation marque. As the sharing economy increases ,our accreditation is proving to be a critical differentiator of quality for the serviced apartment sector, in an increasingly confused market’. James continues: Every day in the media we read of disappointed guests who have booked with rogue accommodation operators who arrive at their

So, what exactly does it take to fashion a portrait of the Queen from salad ingredients? Prudence used 30 white onions, 10kg of noodle salad, 10kg couscous salad plus the same weight in potato salad, coleslaw and pasta salad. Add to that three large catering bottles of mayonnaise, 10 cans of sweetcorn, 10 tubs of beetroot, 10 cans of pineapple, 1kg of croutons and 1kg of bacon bits plus 2kg of carrots), 2kg of raisins, eight red peppers, eight yellow peppers, eight green peppers, eight iceberg lettuce, six whole cucumbers and a pot of Harvester’s red devil dressing. Truly a salad fit for a Queen.

destination only to find the apartment they thought they had booked either does not exist at all, or does not meet minimum health and safety standards. It’s therefore never been more critical for us to position our sector as one where guests can truly ‘stay with confidence’, knowing that the serviced apartment they have booked has been fully assessed by a professional independent body and that the operator they have booked with fully complies with key health and safety requirements, has robust business practices in place and adheres to an agreed industry code of conduct.’ Don James also confirmed that the Quality programme is also now gaining momentum overseas, through ASAP’s partnership with the Corporate Housing Providers Association (CHPA) in the USA, as well as in Europe where ASAP’s members in the Netherlands, Belgium, and Switzerland have now been quality accredited. The programme is also attracting interest from operators in Australia, New Zealand and South Africa. And ASAP has just announced it has also extended its Quality Accreditation programme to serviced apartment booking agents and quality accredited operators can now choose to have individual properties and buildings assessed. The ASAP Quality accreditation programme has been particularly welcomed by the corporate travel buying community. More and more business travellers want to stay in a serviced apartment when travelling on business but they need the critical reassurance of the ASAP Quality marque to be able to fulfill their duty of care obligations to their employees so they can book and ‘stay with confidence’.


Industry News

SIX REGIONAL UK HILTON HOTELS SOLD OFF £40 MILLION GUIDE PRICE

Specialist property adviser Christie & Co has announced the final sale of a collection of six regional, managed Hilton hotels.

The six properties across the UK had a total asking price of £40 million, and have all been purchased by individual buyers. With the exception of Swindon, they have all been acquired free and clear of the current Hilton branding and management after the conclusion of their agreed

notice periods. The hotels are: Basingstoke (141 rooms) Bromsgrove (146 rooms) Dunkeld (98 rooms) Newbury (109 rooms) Newport (148 rooms) Swindon (171 rooms) Jeremy Jones, Head of Hotels Brokerage at Christie & Co, said: “The properties were offered on a whole, sub-group or individual sale basis and we were able to leverage our knowledge of the sector and the players within it to run a competitive sales process, culminating in all sites selling on an individual basis. “All of the buyers have recognised the individual opportunities on offer which illustrates the shift in focus to single asset sales,” he added.

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leading loyalty reward specialist has helped a fast expanding UK hotel group generate over £4.2 million in the last 12 months. The initiative has been so successful that Britannia Hotels now plans to roll-out its Grand Rewards Scheme to all of its 51 hotels and 6 Pontins Holiday Parks. Britannia asked Deeside-based loyalty reward specialist Loyalty Pro to transform its existing manual scheme into a hightech card based system. More than 32,600 customers have now signed up. Karen Pownall, Group IT & Project Manager for Cheshire headquartered Britannia said: “We knew there was huge potential to engage closer with our customers. We wanted to expand our loyalty scheme, roll it out across the whole group, centralise it so it could be audited and managed and make it easy for staff to use. Loyalty Pro offered us everything we were looking for.” The sophisticated system is currently available in 38 of Britannia’s hotels but will be extended nationwide during the year. Points are added to guest accounts for everything from accommodation, conference and banqueting purchases

(business events and weddings), food and beverage spend and health and beauty treatments. The scheme offers guests a doublepoints incentive if they book their next stay before checking out. Points provide vouchers which are redeemed against new bookings, effectively giving their customers 10% back for every £1 they spend. Rob Meakin, Technical Director of Loyalty Pro, said: “Britannia was looking for a robust IT-friendly loyalty scheme capable of growing with them as they acquired more hotels. “We worked closely with them to create and deliver their Grand Rewards Scheme and are delighted that it has made the group over £4 million in the last year. “It is extremely important for businesses today to understand their customers, engage with them in a way they want and offer a loyalty scheme that works. We provide Britannia with an easy to install and simple to use integrated system as well as regular reports to enable their financial and marketing staff to monitor the scheme’s effectiveness.” Karen Pownall added: “At Britannia Hotels we take loyalty seriously because we know it is so important for the business. We have thousands of

customers on our database and we want to make sure we keep them. “Our loyalty scheme is one of the most generous in the hotel sector with points available on everything from accommodation to bar food. Our customers like discounts, enjoy collecting their points and then spending them at other hotels in our group. “The scheme has been particularly successful at encouraging customers to eat and drink in our hotels rather than going to an offsite bar or restaurant. It also rewards them for booking direct with us rather than going to a third party site which we would have to pay commission to. “It’s great for a company like ours to be able to put a £4 million value on loyalty.” www.loyaltypro.co.uk www.britanniahotels.com

Hotelier & Hospitality Design

LOYALTY PRO HELPS BRITANNIA HOTELS GENERATE OVER £4MILLION A YEAR

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Industry News

The Dial House Awarded

AA Third Rosette

The Dial House, a restaurant with rooms located in Bourton on the Water, has been recognised as one of the best fine dining restaurants in the Cotswolds. The AA has awarded The Dial House its third rosette, making it one of only a handful of restaurants in the area to receive this prestigious accolade. Elaine Booth, owner of the Dial House was absolutely delighted, “This recognises the hard work and dedication of the kitchen brigade and the front of house team. Our head chef Paul Nicholson’s creativity and talent is clear to see and taste in the delicious food that is served.”

The AA inspectors were particularly impressed by Paul’s creativity and skill, commenting that ‘Techniques are spot on, and imaginative, confidently handled combinations extend to main courses - poached fillet of brill, of superb quality, with sautéed spinach, a deeply-flavoured oxtail raviolo, roasted salsify, cep purée and tempura samphire.’ Head Chef Paul Nicholson (aged 33) has worked at the Dial House for five years and prior to that he worked at The Arch restaurant in Bath and Bath Priory. His French influences were further enhanced by a six month position at Hotel La Sivoliere in Courcheval 1850.

Paul Nicholson

– Head Chef at the Dial House Hotel Paul Nicholson began his career as a Commis Chef, working in the fourstar Hilton Hotel in Bath for a few years, before taking on the role as a Commis Patisserie Chef at the Michelin starred Bath Priory restaurant. He also worked in Wood’s 2 AA Rosette Restaurant, where he was quickly promoted to Sous-Chef.

Hotelier & Hospitality Design

Climbing the career ladder, Nicholson saw the opportunity at the French Hotel La Sivoliere as a Senior Chef de Partie. Throughout the year that he was part of the professional team, he worked on all sections within the kitchen where he learnt classic French techniques and the basic French language.

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In time he attained Head Chef status and worked in establishments such as Horse & Groom in Malmesbury; where Nicholson worked alongside Michelin starred executive chef Rob Clayton, designing menus together to serve quality gastro pub food. In 2010, Nicholson began working as Head Chef at the five star boutique hotel, The Dial House, set in the stunning Cotswolds. During his time at the Dial House, the fine dining restaurant has been accredited with 3 AA Rosettes and been included in the Pride of Britain, the Michelin Guide and in the Cotswolds Finest Hotels lists. Nicholson serves an English/French inspired style of cooking, combining classical and modern techniques, to create new and exciting dishes. Nicholson and his kitchen team are constantly looking to deliver new flavours to the table to excite the palate and pride themselves in using only the finest, seasonal produce; during the summer they also grow some of our their own vegetables.

Dial House Hotel High Street, Bourton on the Water, GL54 2AN

www.dialhousehotel.com


Industry News

Task Systems Appoints David Chiverton as

Business Development Manager for Hospitality and Leisure Having previously worked with some of the most prestigious hotel brands in London, David brings with him a wealth of experience in the hospitality and leisure sector. He began his career in the luxury retail market at the iconic department store Harrods , where he represented a luxury gym equipment brand. After achieving exceptional results in this competive market David branched out independently, selling private gym & spa design and equipment to the wider London area, covering private consumer and hospitality sectors. David has provided complete wellness solutions within London’s best hotels including The Connaught Hotel, Claridges, The Ritz and The Goring. He will be transfering his knowledge and success in the hospitality area to his new role. Task Systems has been providing quality furniture for over 30 years and

specialise in the design and manufacture of exclusive products. Today sees Task Systems stronger than ever with a substantial share of the UK market. The portfolio includes the UK agency for Marelli soft seating from Italy along with key distribution for products to fulfill a complete office furniture solution, complementry with in-house designs. Task have moved forwards with a single vision: Quality, Dedication and Service.

Hotelier & Hospitality Design

Task Systems has appointed David Chiverton to the role of Business Development Manager, with a remit to build on engagment within the Hospitality and Leisure sector. Hospitality and Leisure has been identified as an important business growth area for Task, with emphasis on the promotion of their UK exclusive ICF and Marelli furniture portfolios.

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Upcoming Shows

WHAT’S YOUR LOOK?

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ariety and individual are the buzz words for new ranges and products that will be unveiled at this year’s Manchester Furniture Show, (1719 July, Manchester Central). Manchester’s increased number of exhibitors will present a myriad of choices from glistening lights to aged leather sofas to cater all looks from country living to modern urban chic. For a gentle country look - be it stately home grandeur or cosy cottage, Manchester’s exhibitors will not disappoint, Westbridge, Wade and Whitemeadow will be showing sofas and chairs that could grace the home of a country squire or cottage dweller in bright florals, rich velvets and soft tweeds. To complement in living and dining Baker, Wood Brothers, Rowico, Corndell and Furniture Origins all have collections to suit a fresh green look, with reclaimed woods, painted finishes and mixed textures. Shankar have dining chairs and carvers to match grand and simple looks, with new designs in velvets and leathers in a huge choice of finishes.

Hotelier & Hospitality Design

If the style you’re after is more urban, then Lebus, Buoyant, Scan Thor, Panacea or Mini Divani will have the perfect choices for the city and it’s pace, with sofas in leather, crisp geometrics and contemporary styling.

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Living and dining for the sharp city look will be on show from VIDA Living, Exclusive, Nolte, Nathan, Value Mark and Rauch, with bright surfaces, mixed textures and clean design. Value Mark are introducing Lewis in high gloss black and chrome together with new compact marble dining sets. Major German exhibitors, Nolte

and Rauch will both introduce new cleverly engineered bedroom collections designed specifically for the UK market. For individual looks see Bluebone, Indian Hub, Gallery Direct, Heartlands, CIMC and Hookes Interiors, are offering new products and ranges in a wide variety of styles from rustic to funky. Bluebone will show additions to their eclectic collections including new pieces for their popular Storm Grey Farmhouse range and their Cottonwood Painted collection. CIMC will introduce new furniture items to create comprehensive looks with their increasing interior collections, including lamps, mirrors and coordinating decorative accessories. Their stand will be a wonderful array of colour, texture and design. Indian Hub will show a full collection of their Indian rosewood collections. Their unique modern designs which combine wood with metal and have aged finishes are perfect for the industrial or rustic look. In contrast Ancient Mariner from the East Indies use mango wood in their vintage and traditional designs for a more genteel look. Whatever your look of choice to complete it you need a few well chosen accessories. The Manchester Furniture Show again won’t disappoint with a great mix of lighting, mirrors, art, rugs, decorative accessories and soft furnishings. Well known suppliers including DB Mirrors, Flair Rugs, Wire Lamps and Wilde Java will have their latest designs on show ranging from Art Deco to crisp modern so you can add that final flourish. To find all you need for the look you want, make sure you don’t miss the best of the new at The Manchester Furniture Show.

For a full list of exhibitors and further information visit: www.manchesterfurnitureshow.com


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Upcoming Shows

THE CAFFÈ CULTURE SHOW – BLEND BUSINESS AND COFFEE AT THE CAFFÈ CULTURE SHOW

Share your passion for coffee with 5,000 like-minded visitors at this year’s Caffè Culture Show, the UK’s longest-running and leading event for the café industry. Celebrating its 11th anniversary, the show takes place on Tuesday 10 and Wednesday 11 May 2016 at Olympia London. Meet award-winning artisan roasters, baristas, food and drink producers, and world-leading suppliers and manufacturers. 6 things you must do at the Caffè Culture Show… 1.

Get tips, advice and support

The show supports businesses of all sizes and stages from one-shop independents to multi-location operations, recent start-ups to mature businesses. Knowing where to turn for help can be difficult, so the Business Theatre offers a packed programme of advice sessions.

Hotelier & Hospitality Design

The Caffè Fundamentals programme offers inspiration to help build your business, attract new customers and develop a unique proposition. The Caffè Enterprise sessions discuss how to secure investment and turn your business into a major brand.

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Expert speakers include Shoreditch Grind founder David Abrahamovitch, coffee bar consultant John Richardson, the SCAE’s Tim Sturk, private equity adviser Hugh Costello, retail design and branding consultant Angus Tilbury and business marketing specialist and national journalist Guy Clapperton. 2.

Celebrate the UK coffee roasting scene

Back by popular demand is the Independent Coffee Roasters’ Village. Championing some of the finest UK roasting talent, this is the perfect place to find smallbatch roasters.

3.

Tasting tutorials

Stars of the tea and coffee world present over 30 minimasterclasses to educate and inspire. Latte art, coffee cocktails and tea-tasting challenges are on the menu. 4.

Support local producers

Recognising that many operators want to source from small, local producers, the Artisan Food Market celebrates craft enterprise. Meet award-winning independent producers of baked goods to craft beers, healthy snacks to indulgent treats. 5.

Go cupping!

New for 2016 is the Cupping Zone. Expert palates will be hosting tasting tutorials and advising on sensory subtleties and coffee blends to complement food. 6.

Meet hundreds of exhibitors

From coffee to cleaning, roasters to refrigeration, technology to training, there are over 200 exhibitors to help you kit out a new business or refresh your supplier list. Cafeconomy – State of the Nation John Richardson presents this year’s Caffè Culture Show Cafeconomy research, exploring the state of the market and consumer views of the coffee shop experience. In 2015, 92% of independent UK operators felt confident and optimistic for the coming year with 80% expecting to grow. Free ticket registration is now open at www.caffecultureshow.com/register


As nationwide shopping centre coffee shop chain, bb’s Coffee and Muffins, expands across the UK and Ireland, Design & Contract Furniture has been selected to provide more bespoke furniture for the newly opening stores. Renowned for its tempting range of freshly baked ‘made on site’ muffins and delicious barista coffees, bb’s Coffee and Muffins, as part of the Retail Food Group, has over 50 stores across the UK and Ireland with three recent new store openings in Maidstone, Ipswich and King’s Lynn and plans to open another 10 this year. As the company’s longterm furniture provider, Design & Contracts worked closely with the opening stores to provide the right furniture to match the brand’s existing theme. Amongst the tailor made furniture is a range of faux leather arm chairs and banquette seating, as well as Billiani dining chairs and solid ash dining tables. Design & Contracts has worked with bb’s Coffee and Muffins for over 15 years and provides furniture for the majority of the brand’s high street stores. Andrew Moyes, Group CEO (UK and ROI) of the Retail Food Group commented, “We have worked with Design & Contracts for many years and we have always found them to be extremely reliable and flexible in what they offer. As a brand we have an image that we need to portray across all of our stores and this is something we have been able to achieve through the furniture they have supplied.” As a busy shopping centre coffee shop chain, bb’s Coffee and Muffins receives a high number of customers each day and therefore required furniture that is able to withstand constant use without compromising the quality or appearance.

Top: Design & Contract Furniture provide a range of tailor made furniture, including faux leather arm chairs and banquette seating, Billiani dining chairs and solid ash dining tables to bb’s Coffee and Muffins, the shopping centre coffee shop chain.

Above: As nationwide shopping centre coffee shop chain, bb’s Coffee and Muffins, expands across the UK and Ireland, Design & Contract Furniture has been selected to provide more bespoke furniture for the newly opening stores.

Andrew Moyes commented again, “All of the furniture supplied by Design & Contracts is very high quality and robust which has made them an attractive choice for newly opening stores. The team at Design & Contracts are always very helpful and supportive and continue to provide an excellent service long after each project is completed.”

Amongst the many seating options are a number of retroinspired Milan and Ludo armchairs, upholstered in Skai Sotega Nature and Olive faux leather. The two vibrant colours present a modern, stylish twist on classic armchairs, with contrasting coloured buttons for extra decoration. The armchairs offer exceptional comfort with cushioned seat and back pads. Design & Contracts also provide banquette seating in Skai Sotega Nature faux leather, with contrasting buttoned backs in Begonia and Elderflower Sunbury fabric. The style of the seating reflects the retro theme of the armchairs; however the earthcoloured leather fashionably contrasts with the entire furniture scheme. Like the armchairs, the banquette seating provides a comfortable option in the form of sofa-like seating. Other seating options include traditional Bentwood chairs with a natural wooden frame, as well as sleek Billiani Pop chairs in a light and dark Zebrano finish, are supplied to add an element of simple elegance to the cafés. Bespoke cushions are also provided for extra decoration, using Sunbury Aquaclean Belfast fabric in a range of colours, including Lizard, Begonia and Elderflower to add to the mix of pale pinks and greens presented across the stores. All of the contemporary seating options are complemented with a range of mixed-sized, solid ash dining tables with a natural polished finish. Design & Contract Furniture have worked with a large number of bars, cafés and restaurants nationwide to provide bespoke furniture and upholstery services. The company prides itself in offering furniture to match any corporate branding themes, or can work with its customers to create a fresh furniture scheme according to any interior design brief.

Further information on Design & Contract Furniture is available from the company on 01344 628 108, by emailing: sales@designcontracts.com or by visiting the company’s website at www.designcontracts.com

Hotelier & Hospitality Design

LEADING SHOPPING CENTRE COFFEE SHOP CHAIN SELECTS DESIGN & CONTRACT FURNITURE AGAIN FOR NEW STORES

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GIVE GUESTS MORE WITH THE ULTIMATE LINE-UP FROM SKY Hotels can set themselves apart this summer with Sky’s unrivalled mix of live sport and entertainment that will keep guests coming back for more. KEEP GUESTS ENTERTAINED Whether they’re staying for business or leisure, the TV is the first thing guests turn to when they’re looking to unwind in their room and providing guests with the shows they know and love means they won’t need to go and spend elsewhere to be entertained. With over 12 million Sky customers in the UK and Ireland, Sky In-Room provides hotels with an opportunity to offer their guests comfort and hospitality with a taste of home.

Hotelier & Hospitality Design

As summer fast approaches, hoteliers can look forward to an

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unbeatable line-up of entertainment on Sky to help them stand out from the crowd, including Sky Atlantic’s slick new US drama Billions and the return of the acclaimed supernatural horrordrama Penny Dreadful. From the creators of Grey’s Anatomy and Scandal, Sky Living adds The Catch to its ever-growing list of exclusive and addictive dramas. While on Sky 1, viewers can tune in to the new British comedy, Rovers and a new season of A League of Their Own. Plus, there are more of the latest blockbusters to enjoy from Sky’s eleven exclusive Sky Movies channels and plenty of live sporting action across seven dedicated Sky Sports channels.

GET SPORTS READY Live sport presents a key opportunity to bring more people into the hotel bar, attracting both hotel guests and non-guests alike. With a huge summer of sport on the horizon for 2016, Sky Sports is adding to the revenue driving opportunities that hotels will see through Euro 2016 and Wimbledon, with Super Summer days throughout May, June, July and August. Hotel bars can appeal to more customers and keep them in for longer with live international rugby union, international test cricket, exclusively live F1 Grands Prix including Monaco, golf Majors including The Open, darts and much more.


July. Finally, The football season returns in August, and Sky Sports has more exclusively live Premier League matches than ever, bringing pubs and bars 126 live games, including 10 matches in the newly created Friday evening slot.

CONNECTED CUSTOMERS With WiFi becoming faster and more reliable in our homes, customers want the same when staying in hotels. In fact, when choosing a hotel, business travellers rate WiFi as the third most important factor

after price and location 1. In the highly competitive hotel industry, the ability to provide a service that guests expect and value can help set a hotel apart from rival venues. Fast WiFi, which allows guests not just to check and send emails, but also access social media and all other online services throughout the hotel, is a must. It is also a key revenue driver, encouraging guests to spend more time in the hotel, ordering up room service or enjoying the live game in the bar. The Cloud WiFi from Sky delivers superfast, easy to use and reliable internet access throughout the hotel, backed by our many years’ experience as the UK’s largest provider of public WiFi. As hotels try to set themselves apart from their competitors and provide guests with a memorable experience, Sky’s hotel 3-in-1 package is all part of delivering the best experience for guests and therefore driving revenue for the business.

Hotelier & Hospitality Design

May is a huge month for hoteliers, with Sky Sports the only place to follow the full story of the climax to the football season. As Euro 2016 gets underway in June, there is so much live football, rugby union, cricket, golf, darts, rugby league F1 and horse racing action on Sky Sports throughout the month to help hoteliers attract people through their doors before the football starts, keep them there for longer once it’s finished and encourage repeat visits throughout the summer. Plus, there’s two golf Majors, cricket, darts and Formula 1 ensuring that the big days of live sport keep coming throughout

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TNS Hotel Survey 2015


C&C picks up Overall Winner trophy at CEDA awards

Hotelier & Hospitality Design

It was an exciting and busy occasion for C&C Catering Equipment Ltd at this year’s CEDA conference, with the team delighted to have picked up two awards, including the highly regarded trophy for Overall Winner.

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The company was pleased to previously confirm the shortlisting of two jobs, and the event did not disappoint in delivering further good news. C&C’s entry to the Medium Projects sector, Ynyshir Hall, won its category and then went on to be named the Overall Winner at the CEDA Grand Prix Awards, which saw the team presented with the impressive trophy. Sales Director Peter Farrell commented, “We are absolutely delighted with the result. To be named the winner in the category is fantastic in its own right, but to be recognised as the Overall Winner at the event is an achievement we’re very proud of. It was particularly special to win this award for Ynyshir Hall, as we were able to dedicate the honour in memory of the owner, Mrs Reen. She was a fantastic lady and worked with us in ensuring preparations for the award entry right up to the day before she passed. We are proud to have won this for her.”

Contact information:

01244 625170 info@wemakeithappen.co.uk www.wemakeithappen.co.uk

C&C’s Large sector entry, Exhibition Centre Liverpool, was a runner up in its category with Project Sales Steven Brophy commenting, “It would have been fantastic for ECL to have won at the awards, however we were delighted to have been a runner-up in a highly competitive category. I’m incredibly proud to have delivered this project and for it to be recognised in the industry.” Award winning kitchens #wemakeithappen.


Planning your next kitchen project? C&C Catering Equipment Ltd are industry leaders in the design, supply and installation of commercial catering facilities and dedicated to achieving the highest of standards. Having completed prestigious schemes such as Ynyshir Hall, CafĂŠ Royal and The Chester Grosvenor Hotel & Spa, we are confident in our ability to deliver state of the art facilities, regardless of the location or size of your hotel. Why not see for yourself? For more information and project information, please visit www.wemakeithappen.co.uk. Professional hotel catering facilities #wemakeithappen

1 Smithy Farm, Chapel Lane, Saighton, Chester, CH3 6EW tel: 01244 625170 e: info@wemakeithappen.co.uk


Woods Foodservice Family run, Woods Foodservice’s core value of ‘putting their customers’ requirements first’ has won them the Chef’s Choice award for ‘Best Foodservice Company’ in the UK, for the last two years running. Having supplied London & the Home Counties’ catering industry with specialist & general ingredients for over 40 years, Woods has been through many changes over the years to become the No1 Foodservice Company they are today.

Just a few of the Benefits of opening an account with Woods Foodservice include: A reliable 6 day a week delivery •  service, delivered at a time that suits you.

An online ordering system, with an •  order deadline of 2am for delivery that same morning.

You can view full descriptions, •  prices, product codes & images of

every product we stock online, can access your full order history, view & print invoices & credit notes.

They have a dedicated account management team to ensure their customers’ requirements are always met and a large product range of over 2500 dry stores & Chilled, general & specialist items, which are reviewed daily, allowing them to continue to offer quality products at competitive prices.

A wide range of competitively priced, •  high-quality ingredients & products.

Many producers, growers & importers choose solely Woods to distribute their products, resulting in specialist ingredients that are unavailable elsewhere.

Exclusive Daily discounts & special •  offers.

Woods boast an impressive client list of some of the best Hotels, Restaurants, gastro pubs, and Event Caterers in London including TV Chefs and Michelin rated establishments.

Account management, •  toDedicated work closely with your business requirements.

Specialist training days in their •  development kitchen in Southall, London.

“Throughout my career, I have always worked closely with my suppliers‎. Their knowledge and access to the type of produce I look for is key to making that successful connection to the source. It’s a tough market to be in, and working with chefs in general requires a great deal of patience and understanding. Woods deliver on all counts.”

Claude Bosi CHEF PATRON


Supplier of Dairy, dry & specialist fine foods for London’s most prestigious restaurants For more information call 0208 997 2211 or visit www.woodsfoodservice.co.uk

L ON DON ’ S P R E M I E R F O O D S E R V I C E C O M P A N Y


Luxury Outdoor Dining With Minimum Hassle and Maximum Benefit

Transform outdoor spaces and generate additional covers with The Cantabria

Hotelier & Hospitality Design

Create the ultimate luxury outdoor dining space in less than a minute, 365 days of the year, with the fully automated retractable Cantabria canopy system from Canopies UK.

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Controlled by a single handheld remote or smart device, the Cantabria’s roof and wall screens work independently of each other and can be fully or partially closed at the touch of a button; creating additional covers all year round, in a comfortable setting designed to make the most of outdoor views, whatever the weather. Transforming an open area into a fully enclosed space in less than 60 seconds, the Cantabria is the ideal solution for venues looking to increase covers with a versatile, high quality outdoor offering. Reliable performance come wind, rain or shine The Cantabria’s durable aluminium frame, integrated guttering, waterproof roof and glass fibre fabric screens combine to make an environment that your guests can enjoy all year round, safe in the knowledge that it is completely UV protected and safe in wind speeds of up to 60km/h. *Based on a canopy size of 12m x 6m

Make it yours Available in any length and ranging in projections of up to 10 metres, installing a new Cantabria canopy could provide in excess of 46 additional covers* whenever you need them – meaning you could see a return on your investment far sooner than you think. Personalise your Cantabria with a variety of window and door options, as well as a colour palette for the roof, side and front screens and aluminium frame. With electric heating and LED lighting as standard, styling your canopy to suit your business couldn’t be easier. From a sleek, modern design that’s perfect for any type of building, to fully automated screens that are easy to control and retract in just seconds, the Cantabria offers a whole host of benefits for the hospitality industry, all underpinned by Canopies UK’s site-specific specification and unrivalled product quality. For more information about The Cantabria from Canopies UK visit www.canopiesuk.co.uk/hospitality or speak to one of our specialists on 01254 777 002.


Canopies UK - New for the hospitality industry!

Hotels and restaurants can now maximise their outdoor space all year round Our products really are state of the art! With an automated retractable roofing system and accessories ranging from heating to interior lighting and the option of having windows and doors you really can build a canopy to suit your establishment.

Deliver incremental revenue for your business!

Our products will: . Maximise your outdoor space all year round . Enable you to serve more covers . Increase your weekly revenue . Provide a private party area . Improve your customers dining experience . Stand out from the competition

See how we can transform your outdoor space

Call Karen on 01254 777002 Ext: 221

Hotelier & Hospitality Design

www.canopiesuk.co.uk Email: karen@canopiesuk.co.uk

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MITRE LINEN ANNOUNCES PARTNERSHIP WITH BRITISH FLOATING BED BRAND LEVITAS Leading hospitality supplier Mitre Linen has announced a partnership with innovative British floating bed brand Levitas.

Hotelier & Hospitality Design

T

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he new range of award-winning levitating beds are the latest addition to Mitre Linen’s growing designer Heritage range, which also includes luxury perfume house Friedemodin, luxury bed linen, sumptuous bathrobes and towels, pocket sprung mattresses and bespoke blankets. Stephen Broadhurst, Managing Director of Mitre Linen, said: “This is another exciting partnership for us with a British company and adds to our growing designer Heritage range. “With customer decision-making becoming more influenced by website images and ratings, the hotel industry has never been more competitive. Levitas beds help hoteliers create not just an overnight stay but a unique, unforgettable experience for all their guests. “Leading luxury and boutique hotels are looking for something a little bit different to offer their guests which is why we have designed Heritage by Mitre to help them create their own bespoke look. “Levitas beds are the ultimate hanging for the wall and can add a

touch of magic to a hotel room and create an unforgettable experience for guests. Space is often at a premium in hotels so a gravity defying floating bed is a clever – and fun – way to optimise the size of the room. “Their height makes it quick and easy to clean and vacuum under, which improves airflow and also reduces dust, dust mites, bed bugs and allergens.’’ The Levitas beds are made from 100% recycled aluminium and are designed with a hidden cantilever support system which can hold the weight of over ten people. The supports are so strong that they are guaranteed for 10 years by the manufacturer and the beds are much easier to install than one might think. Under lighting of the bed is also available as an option with 16 million colours to choose from making it easy to match a customer ’s brand requirements and create the atmosphere they want for their rooms. Inspired by Scottish entrepreneur and designer Craig Phillips’ love of magic, Levitas beds have been engineered to fit all room types, are available up

to four metres wide and can even be placed in the middle of a room. The beds come in five sizes as standard (Single, Metric, Double, King and Super King) and in five colours (Brownstone, Limestone, Gypsum, Coal and Moonstone). Each can be finished with a padded fabric or painted. Prices start at £2,570. Optional extras include illuminated floating shelving and glass bedside tables. Mitre Linen is celebrating its 70th anniversary this year. Its Levitas beds feature in the designer Heritage range of the company’s new bumper catalogue. Click here to view the new catalogue: www.mitrelinen.com/catalogue

www.mitrelinen.com


treat your guests to our beautiful, bespoke

Heritage range

70

Celebrating

years

Bed Linen Soft Furnishings Towels and Bathrobes Visit mitrelinen.com/heritage or call us on 01685 353456


InterContinental London - The O2 Gets Into Bed With The Fine Bedding Company

The new InterContinental London - The O2 which opened its doors at the start of the year, has commissioned The Fine Bedding Company Hotel Division to create bespoke bedding solutions for its 453 luxury bedrooms, including innovative anti-allergy rooms. A new luxury goose feather dual layer topper has been developed specially for the hotel, dubbed ‘the new luxury retreat in the heart of London’, to deliver a sumptuous sleep experience within the five-star hotel.

Hotelier & Hospitality Design

This complements top of the range duck down duvets, goose down pillows, luxury quilted mattress protectors and brushed cotton pillow protectors also supplied exclusively by the fast growing hotel bedding specialist, which partners with hundreds of top hotels and guesthouses across the UK and Europe for their bedding requirements.

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Custom-made synthetic duvets and pillows are also a key feature in the hotel’s anti-allergy bedrooms. Containing The Fine Bedding Company’s unique highly breathable Smartfil ® microfibers, the products are non-allergenic and easy to wash at 60°C (the temperature that kills dustmites, a contributory factor to the onset of allergy symptoms). With a bespoke sizing and detailing request, executive head housekeeper Laura Walker and the Arora Group procurement team had exacting standards and detailed requirements, requiring bedding that met with the InterContinental Hotels brand specification.

Kevin Swart from The Fine Bedding Company Hotel Division explained: “A luxury hotel is not simply ‘designed’ that way. It has to be communicated in the look, feel and experience. The brief and the expectation from Laura’s team at the InterContinental London – The O2 was to ensure that the bedding delivered a luxury sleeping experience for guests which achieved an immaculate five-star look for the room and delivered a luxurious sense of comfort and warmth when a guest slips into the bed. “All our natural products benefit from the highest quality ethically sourced down and feathers, which conform to stringent testing procedures. The smallest details have been considered and the products include premium hand-finished piping which differentiates the various fill weights according to the brand requirements. “Along with luxury fabrics encasing innovative fibres, The Fine Bedding Company Hotel Division applies scientific methods to create products designed to be as resource efficient for hoteliers and managers as possible. “Our duvets and pillows are not only luxurious but practical and functional. The bedding we have developed enables Laura’s team to meet the high standards of guests while making it easier for housekeeping to clean and reuse. The Fine Bedding Company Hotel Division’s hotel bedding range, featuring Smartfil® was recently independently tested in a leading laboratory. Testing the washability of its duvets, pillows, mattress protectors and mattress enhancers, proved products can be washed at higher temperatures to improve hygiene and allergy resistance while maintaining an ability to reform and keep their shape, ensuring the bedding has a longer life span.

InterContinental London - The O2’s executive head housekeeper Laura Walker said: “The Fine Bedding Company Hotel Division understood our requirements and has provided a solution to exceed the expectation of our discerning guests. Hygiene and cleanliness is vital for our own standards and the overall guest experience, while the performance of The Fine Bedding Company’s products enable us to wash, dry and reuse with no compromise in quality, offering the best of both worlds.” InterContinental London - The O2 is one of the most anticipated new hotels in London, aimed at the luxury event and leisure market. Spanning 18 floors, the stunning 453 bedroom hotel includes a fine dining restaurant The Peninsula, relaxed Market Brasserie, Clipper Bar and rooftop bar Eighteen, along with a world class spa and sumptuous accommodation including 59 suites. The hotel is located next to The O2, just 400m from North Greenwich underground station and North Greenwich Pier with access to central London in 15 minutes. With a contemporary finish, complementing stunning views across east London and the capital’s skyline, each of the rooms at the InterContinental London - The O2 evoke an easy elegance and meticulous care for comfort. With the style in mind, Fine Bedding was committed to extending the experience to the bed. InterContinental London – The O2 operates under a franchise agreement with Meridian Hotel Operations Limited and is managed by a division of the Arora Group.


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Business Matters

I

nline London specialises in corporate clothing for hospitality and spas worldwide. Formed in 1993 in London by Founder and Creative Director, Cavell Thomas, the company has had 23 years of experience in the industry and has worked with many of the top hotel brands in the world such as Mandarin Oriental, The Savoy, Corinthia Hotels, Gleneagles, Four Seasons etc. Inline London offers a luxury corporate clothing solution with an emphasis on design detail to enhance the appearance of the staff as well as the overall image of the hotel. We pride ourselves on exceptional quality and use the most skilled factories in the UK and Europe to produce an outstanding end product.

Hotelier & Hospitality Design

The Resorts World Birmingham was a very exciting project for us, as it involved extensive pattern development work. We produced over 20 new design concepts for

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Inline London

SPA Creators MD, Alistair Johnson, introduced Cavell Thomas to Resorts World Birmingham. What followed was an exciting design challenge for the creative team at Inline London.


Business Matters

Our main expertise is in performance fabrics that require minimal after care and have the longevity required for a quality uniform. For ladies’ wear, we frequently use crepe fabrics, which have exceptional drape and consequently flatter most figure shapes and sizes. For the Genting project we were able to source a variety of fabrics with different textures, which together created a unique bespoke look for the staff in each area of the hotel. In the spa, we used a special crepe fabric with moisture wicking properties to enable the staff to work in comfort in the heated environment. The spa is beautifully designed in natural shades, so the uniforms in this area are in a clay shade to complement the theme. My favourite uniform is the ladies dress in the Sky Bar. We used a heavy weight black crepe for this wrap dress with a luxury muted satin for the collar detail and a gold covered button. The wrap concept is very flattering and easy to wear. It creates a stylish, feminine silhouette for the staff in this area. We were delighted to be involved in such a fantastic project. The beauty of corporate wear is that every hotel is very different from the next and every project has its own challenges. There is never a dull day and so much positive energy in the process. Working with inspirational people and other design companies is always a pleasure for us and one of the most satisfying parts of the process is watching the project come together in the completion phase and knowing that you have played a small part in a success story.

Resorts World Birmingham is well worth a visit, as there is so much on offer for all ages. The location is brilliant, the view over Pendago Lake lovely, it is easy to get to, easy to find parking and with a great choice of restaurants and facilities to boot. My idea of relaxation would be to sit in the hot tub in the spa, overlooking Pendago lake, followed by a lava stone massage while the kids are safely at the movies! - Bliss!

Inline London Specialists in Corporate Clothing T.01483 514820 Managing Director: Neil Thomas Founder and Creative Director: Cavell Thomas For a personal consultation or to set up a meeting to discuss your corporate wear requirements, Cavell can be contacted direct on 07725 953 951

About Genting Resorts World Birmingham is Europe’s first fully integrated destination leisure and entertainment complex and it sits just across the way from the Genting Arena. Located on the NEC site and adjacent to the Genting Arena it couldn’t have a better location. It is one of the most exciting developments in the UK and one of the best places to go in Birmingham. It offers a world of retail, nightlife, business, entertainment and hospitality all under one roof. Resorts World Birmingham offers guests a choice of restaurants, bars, a casino, the Genting Hotel, an Asian themed

spa, 11 screen IMAX cinema and outlet shopping. Resorts World Birmingham is part of a family of Resort World destinations which are located across Asia and the USA. They can be found in Singapore, Manila, Hong Kong, Kuala Lumpur and New York. Each one reflects the culture and environment of its location and are famed for their spectacular combination of entertainment and excitement.

Hotelier & Hospitality Design

the Management Team, Porters, F+B staff, Housekeeping team, Spa and Maintenance teams. The brief was to achieve a contemporary look with a slight Asian flavour. Mandarin collars were used in the Porters jackets as well as the F+B male shirts. The colour choice was predominantly charcoal for the uniforms and we then incorporated the warm golden colour of the Genting brand by lining vents and sleeve facings with a contrasting muted gold fabric. We also designed an unusual cuff for the shirts to complement the curve of the Genting logo. This detail is carried forward in all the male shirts throughout the hotel.

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Business Matters

MAJIsign

the UK’s largest manufacturer of wooden A-Boards, chalkboards and wooden displays.

Hotelier & Hospitality Design

With state of the art machinery and a huge choice of timbers, plastics, aluminium and foamex we are sure that we can create the perfect item for you or your business. All of our wooden products are designed and manufactured in house at our UK workshop, in Bury St Edmunds, Suffolk, where we house an 18,000 sqft factory and design studio.

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The timber we use in our products comes from sustainable suppliers, committed to procuring timber from legal and well managed forests, reducing their carbon footprint and minimising waste. MAJIsign are also committed to recycling and reusing 100% of any waste generated.With the use of a biomass combustor, regulated under the Clean Air Act, we are able to convert all wooden waste to energy to produce heating for the factory and office. Every step of production is looked after by our highly skilled experts in the field of design, woodwork and machining, ensuring you have the best possible finish to your products. We are very proud of our fast turnaround times. All stock products can be delivered in 1-2 days, with personalised or bespoke products taking only 3-5 days. From a chat on the phone, a written idea in an email or a scribble on a piece of paper; MAJIsign will create your bespoke item for you.�


Business Matters

WS Uniform Specialists for Hotels, Restaurants and Bars Over the past 25 years WS Uniform has built up an impressive knowledge of bespoke and stock clothing to fit endless tastes and budgets. With client lists covering a diverse range of establishments from hotels, restaurants and bars, to schools, universities, sports clubs, hospitals, shops and cinemas. This variety has allowed the company to develop relationships with a large number of stock clothing and accessory suppliers, gaining them access to a vast collection of quality products.

WS Uniform has also had great opportunity to explore bespoke manufacturing, making valuable connections with fabric suppliers and clothing manufacturers. Their experiences in the bespoke market include waistcoats, Nehru jackets, suits, shirts, polo shirts, tunics, and even bags, ties and hipflasks.

For further information, or to get a glimpse at the possibilities for your business, please visit wsuniform.uk

Hotelier & Hospitality Design

The bespoke field of the business ties WS Uniform to fashion house Walker Slater, the Edinburgh and London based tweed specialist. The smart tailoring ethos of the parent company has been inherited by WS Uniform, which helped in popularising tweed uniform items over the past few years.

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DOMESTIC MEETS COMMERCIAL WITH myPRO FROM ELECTROLUX PROFESSIONAL

Electrolux Professional has unveiled the all new myPRO washer and dryer range. Engineered to bridge the gap in the market for a laundry solution that sits between the domestic and commercial markets, myPRO meets the needs of small businesses including hotels, bed and breakfasts, hair and beauty salons, sports clubs, facilities management companies and restaurants.

Hotelier & Hospitality Design

myPRO presents an opportunity for small businesses to bring their laundry in house, or for those which may be struggling to keep up with the constant demand for clean linen, towels, mops and cloths while working with domestic washers and dryers, to improve the quality of their output.

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The new laundry range offers significant benefits over domestic appliances as it completes a wash cycle in half the time, thanks to a host of professional programs. Additionally, great wash results are guaranteed time after time thanks to the Electrolux SpeedCare drum, while peace of mind is provided through the professional warranty designed for light commercial use. Mick Christian, Regional Training and Demonstration at Electrolux

Professional – Laundry, UK comments: “myPRO represents a reliable investment for small businesses which produces best-in-class results on a realistic budget. The bespoke solution will mean business owners no longer need to worry about their ability to remove tough stains from linen, or about whether the linen will be ready on time, so they can spend more time tending to their customers’ needs. “During the product development of myPRO we prioritised durability, speed and quality, with additional focus on eco-innovation and the end result will save water, energy and consequently, money.” For more information please visit www.electrolux.co.uk/myPRO, or our social media channels; @ElectroluxProUK on Twitter, and also LinkedIn. Quick facts to compare myPRO to conventional domestic machines: • 3 times longer lifetime due to more durable construction with professional components • Up to 50% faster with professional programs • Great results every time thanks to the unique Electrolux SpeedCare drum • Warranty for professional use

Electrolux Professional Telephone: 08444 631 261 www.electrolux.co.uk/professional


Save up to £3,400* a year...

...and reduce maintenance costs... ...with one simple product...

Sentinel KalGUARD® A low maintenance, cost effective solution to help tackle limescale build up throughout commercial properties. • • •

One unit gives whole system protection even if the water is pumped or stored Non-magnetic, no undesirable chemicals, non-polluting Available from 22mm to 108mm

To find out more visit: www.sentinelprotects.com/commercial *Predicted saving on salt for a typical commercial user when changing from water softener to a zinc anode based electrolytic water conditioner.


Clerkenwell Workshop Coffee If you find yourself in Farringdon after perhaps an evening on the town, take a trip to Clerkenwell Road, where since April 2011 it has been home to The Clerkenwell Workshop coffee Café. This is the ideal place to go for their world renowned Coffee, which is not only delightful on the pallet but is the perfect introduction to your day in the city. The mood at the Workshop in one word, is relaxed, making it quite easy to take some well deserved time away from the hustle and bustle of London’s busy lifestyle to enjoy the atmosphere and fantastic selection of food and drinks on offer. With a mixed age range, this venue seemed ideal for almost any social gathering from an evening dinning experience to a coffee catch up. The Brunch menu catered for both breakfast and Lunch requirements including a succulent “Classic Burger” which

is accompanied by the workshops very own Beetroot relish which adds its own twist to a classic dish. Perfect for either early or late lunch this will certainly leave you more than satisfied with a glass of freshly squeezed orange Juice. A customer favourite is the Corn fritters which are deep fried and served with Baby spinach, Grilled Halloumi, Kasundi and Poached Egg. This is the perfect fusion for a brunch menu. The fritter itself gave a “melt in your mouth” sensation whilst not being too rich. I highly recommend a venture to the Clerkenwell Workshop, during the day it is the perfect place to meet up for a bite and a coffee, and by evening, the perfect place for socialising and a pint or two. Very reasonably priced and a new menu set to be available in the not so distant future.

www.workshopcoffee.com


Novikov

Sophisticated excellence in Mayfair.

Mayfair known for its extravagance is certainly fitting for the Novikov restaurant. On arrival we were greeted by our waitress who made us feel extremely comfortable and kindly showed us to our seats. To begin we tried the various fresh breads brought to the table along with a glass of white wine to get the evening started. Quality was to be seen in the taste and texture of the different varieties available.

As we had opted for the Pinot Grigio in which I would highly recommend the “Sancht Valetin� The Calamari Fritti Paprika con salsa tartara was a must and we were pleasantly surprised with the generosity of this portion and also the quality of the starter we had chosen. This was a fantastic combination and perfect for a light bite. As the evening continued you felt totally relaxed in your surroundings with a lively yet comfortable ambiance. The mains were brought out and again we were over joyed with the incredible Scarlet Mediterranean prawns that we had chosen each full and juicy as well as brilliantly marinated. This again a fantastic choice and not overwhelming if you then wish to continue down at the Novikov bar.

This was only one of two experience at Novikov as they also host an excellent Asian restaurant which has had rave reviews. This place really does have it all with then the option to go downstairs for a drink after dinner. Next time you find yourself in Mayfair, Make sure you head to Novikov. It will be a night you won’t forget. Everything from the table staff to the food and drinks are perfect. The site address is 50A Berkeley St, London W1J 8HA and for a look at both menus follow this link to find out all you need to know www.novikovrestaurant.co.uk

Hotelier & Hospitality Design

Arkady Novikov is a prolific restaurateur with award winning restaurants across the globe. Novikov being his first London venture meets and exceeds expectation from its beautiful interior design to its excellent waitperson service.

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Interior Design & Build Global Design Concepts specialise in the manufacture and installation of contract furnishings and furniture to hotels, restaurants, architects and designers worldwide.

Hotelier & Hospitality Design

At Global Design Concepts, we work with dedication and integrity to bring your interiors to life. Our repertoire consists of a genuine commitment to service and an appreciation of superior quality products seamlessly integrated with sophisticated design. Equipped with this focus; our service and industry knowledge takes precedence when supplying your complete interior solution. Our service is designed to dovetail with your requirements. The selection and coordination of fabrics, wall coverings, carpets and furniture can seem daunting and overwhelming. When we receive an order, one of our in house project managers are assigned to the project. Close collaboration and communication through

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Excellence In Hotel Interiors the installation is assured to keep you up to speed with the project’s progress. Attention to detail is an essential requirement when it comes to manufacturing. Our own in house workshop allows us to ensure that quality is closely monitored on each item produced. Global Design Concepts employ their own dedicated curtain fitters, carpet fitters and decorators to ensure that all work is competed to the highest standard. You will experience excellent service by our dedicated team. For more information please visit our website:

www.globaldesignconcepts.com


www.globaldesignconcepts.com

• Design • Project Management • Manufacture • Installation

• Sydney • London • Frankfurt • Dublin • New York • Los Angeles


Fabrics & Furniture

Hotelier & Hospitality Design

Forbes Group is a leading British manufacturer and supplier of hospitality, conference and banquet furnishings to leading venues worldwide. We provide quality fabrics, furniture and equipment which allows our customers to trust our value and service whether you are a small independent outlet or an international chain.

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With over three decades in the sector, we have acquired an understanding of our clients’ needs from the multiple perspectives - including budgets, storage, laundering, health and safety and environmental compliance. We remain as close to our customers as ever, and as flexible to their requirements. Our ambition is to treat all our customers with the same courtesy and attention to detail. We specialise in three main categories; Fabrics, Furniture and Equipment.

Furniture Products - Lightweight aluminium folding tables enhance speed of set-up, save staff time, are easily handled for health and safety, practical to store and are 97% recyclable. The Buffet-Rite table top can be accompanied by a sleek Silcra stretch cover and turns a table into a temporary hot or cold serving station. We also supply Stacking and Meeting room chairs, Portable stages, Portable dance floors, Lecterns, Easels and Room dividing screens.

Fabric Products - We offer a wide range of fabrics and products to match every interior and budget, including Banquet table covers; Restaurant table skirting, SimpleFit table skirting, Table skirting, Contemporary table covers and Table protectors. Conference table covers; Conference cloths, Table drop covers and Mode table covers. We also offer Chair covers, Stretch table covers, Stretch cocktail covers, Tablecloths, Napkins and Flip chart covers – All items are standard or bespoke, and with optional logos. All are easy-care and hard-wearing.

Equipment Products - In addition to our furniture ranges, we are the European distributor for market-leading products from Forbes Industries US. Such items are the birdcage luggage carts made from solid brass, lightweight housekeeping trolleys and a range of stylish mobile bars, lecterns, easels, menu and luggage stands. Please contact Forbes Group for more information: info@forbesgroup.eu | +44 (0) 1568 616638 | www.forbesgroup.eu


A new way of buffet service with Buffet-Rite Removable, heat resistant and waterproof top that fits over buffet tables

Meet your customers’ expectations w: www.forbesgroup.eu | e: info@forbesgroup.eu | t: +44 (0) 1568 616638


Interior Design & Build

May 2016

EAT. DRINK. SLEEP

New Moda Collection from Cult Furniture - available May 2016

How Sudden 2016 Copyright Law Affects Businesses and Buyers The UK Government has unexpectedly fast-tracked the deadline for shop owners to stop selling replica furniture. The change, however, will not go without consequences. The Fight Against Legal Reproductions The UK Government announced the repeal of Section 52 of the Copyright, Designs & Patents Act in 2014: the copyright on furniture designs would be extended from 25 to 70 years after a designer’s death. Businesses were given five years to adjust to the change in law, which meant that most of the designs they were selling would then become illegal. By 2020, they should stop selling replicas altogether or else they could face a fine of up to £50,000, and a custodial sentence of up to ten years.

Hotelier & Hospitality Design

A New Unexpected Deadline: April 2016

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While those five years could have been sufficient for most companies to make changes to their business model, the UK Government, under pressure to comply with the new EU copyright laws, unexpectedly fast tracked the deadline to April 2016. Not only does the sudden decision harm businesses and create further job losses, but customers are affected in the long run too.

It’s unlikely that the change in copyright law will increase the sales of originals as very few people will be able to afford these overpriced originals and this doesn’t just affect the everyday consumer, you will also see a lot of the iconic designs fade away from the high street as bars and restaurants will not be able to afford to pay £400 + each for a dining chair.” — Fiaz Iqbal, CEO of Cult Furniture. The Next Steps: From Stockist to Design Studio While many businesses struggle to find ways to adapt and innovate within the new timeframe (and possibly need to quit), the most logical step for Cult Furniture was to establish itself as a design studio, instead of being a limited stockist. After learning about the possible law changes in 2014, Fiaz Iqbal put together his own inhouse product design team to create Cult Designs: furniture inspired by iconic designs but with contemporary twists in the brand’s style, to replace their best selling iconic designs.

They are, in a way, punished for not being able to own an iconic chair design, even though the original designs were meant to be affordable. As Ray and Charles Eames were famously quoted: “We want to make the best for the most for the least.”

The road from stockist to design studio, however, hasn’t been an entirely smooth one. Many of the new designs were work in progress and not due to be released until mid-2017. The sudden April 2016 deadline created a lot of pressure and stress in perfecting the new Cult Design range on time. But, with years of market research, the new designs are anything but a gamble. Knowing exactly what customers are looking for in terms of style, Cult Furniture will launch their new furniture line as an alternative to those who will soon have limited access to iconic furniture.

“It’s a sad time for design lovers everywhere. By abiding by the wishes of the furniture giants to hand over the designs that were initially meant to be affordable, functional and beautiful for everyone, we’re losing more than just a legal battle. We’ll be completely out of touch with the visions of those (designers) before us.

“We firmly believe that everyone should have access to good design. When they want to buy reproductions, this is their choice. We hope to provide an alternative, to keep the vision of Eames alive: that good design should be affordable and for everyone, not just the rich and famous.” – Fiaz Iqbal, CEO of Cult Furniture.


www.cultfurniture.com 1000’s of items in stock with next day delivery

Get £20 off your order using code ESD20* *Orders over £200. Valid until 10/05/16

trade@cultfurniture.com | +44 (0) 208 150 3257 | Showroom: 811-813 Wandsworth Road, London SW8 3JH


Interior Design & Build

Winston chairs by

Cult Living If you love leather chairs, look no further! Gracefully contoured and sophisticated, the Winston chairs by Cult Living will uplift your hotel, bar, or restaurant instantly! The chair features a comfortable PU leather seat and back, finished off with studs on the wooden frame. Giving these opulent chairs a strong, luxurious edge. The seat and studs are available in a range of colours making this chair suitable for any interior. Exclusive trade discounts available. ÂŁ89 including VAT

www.cultfurniture.com

Hotelier & Hospitality Design

ARCHITECTURAL CONSTRUCTION & DESIGN

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Elevation London specialises in the construction, renovation and fit out of commercial projects in London. We recognise that every project is unique and we take pride in creating the ideal environment for each client through our integrated solutions and commitment to superior quality. From concept to creation engineer your dreams with us! info@elevationlondon.com

+44(0)203 696 8890 +44(0)784 902 6633

www.elevationlondon.com


summer 365

extend your outdoor season with the heating solution experts Smartfire UK Whether you wish to create an intimate setting in your outdoor space or want a warm and toasty atmosphere for dining and drinks, Smartfire have a solution. Our exclusive Bromic and Ecosmart products from the Bromic range of electric, gas or Lpg heaters to the stylish Styx Bio ethanol fire will efficiently heat your outdoor space to extend the season.

For more information contact Sales@smartfireuk.com or call 020 7384 1677 Smart Fire UK Ltd 80 New Kings Road SW6 4LT


RE-FRESH THE GARDEN OF YOUR BUSINESS THIS SUMMER WITH DESIGN & CONTRACT FURNITURE

With Summer fast approaching, Design & Contract Furniture is encouraging businesses to consider their outdoor furniture arrangements ahead of the ‘pub garden’ season.

As an established furniture supplier to pubs, restaurants, cafes and nightclubs across the UK, Design & Contracts has recognised the importance of high quality, comfortable furniture for outdoor areas to help a business to thrive during the summer months. Pub gardens and outdoor dining have grown in popularity in the UK, especially as summers are getting warmer. Creating this sociable area using modern, comfortable furniture alongside the right lighting and décor is a fundamental part of attracting customers and offering them a great experience. Having worked with many customers to create their brilliant beer gardens and social areas, Design & Contracts knows that finding furniture can be a challenge, especially for the right appearance, comfort and quality. For this reason the company does not stock a standard range, but works closely with the customer to source a range of furniture tailored to the needs of each business. The team at Design & Contracts believes that having a goodlooking, well-furnished pub garden is very inviting for groups of families and friends, and has found that many of its customers have recognised the impact of this social space on the success of their business. The company, with many years’ experience of supplying bespoke furniture solutions to businesses, has a great understanding of what furniture works best in certain spaces, in different settings and amongst which clientele groups.

A business’s range of outdoor furniture can be anything from simple dining seats and tables, to benches, sofas and low-level tables to offer intimate or communal arrangements. Design & Contracts works with a range of high-end furniture manufacturers to provide an extensive range of products to match any desired requirements, taking into consideration the culture of the business. The company only offers high quality solutions that are hard-wearing and low maintenance so that they are not compromised by the occasional windy day or the constant daily use by copious numbers of customers. In specifying such robust furniture, businesses will not need to replace the furniture for the next summer season. Options such as light-weight or stackable chairs or tables can be easily moved to an indoor space throughout the rest of the year for extra protection from harsh weather conditions. More elaborate, decorative seating options such as sofas or benches and low-level coffee tables can also be easily moved indoors to offer extra seating during the other months. There are many benefits of having great outdoor furniture and Design & Contracts encourages businesses to start considering their requirements to ensure that their gardens are ready for the busy summer season. Though it is often very difficult parting with existing furniture that has been a part of the business’s theme for a long time, using Design & Contracts’ experience to create a new look is very rewarding and creates a great buzz amongst customers. A small selection of Design & Contracts outdoor furniture range can be found on the company’s website, www.designcontracts.com, with many more alternatives and bespoke solutions available to discuss with the team on 01344 628108 or by emailing sales@designcontracts.com With Summer fast approaching, Design & Contract Furniture is encouraging businesses to consider their outdoor furniture arrangements ahead of the ‘pub garden’ season.


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lounge & design i essentials i chair & table covers i trolleys i accessories Flexfurn Ltd. • The Barlands, London Road • Cheltenham, Gloucestershire, GL52 6UT Tel: 01242 524777 • Fax: 01242 233031 • E-mail: info.uk@flexfurn.com

www.flexfurn.com

Hotelier & Hospitality Design

spectra

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The Dolder Grand 5* Hotel, Zurich

Somerset Roland Gardens, South Kensington

The success of record UK over the years has been every client requires from a unique door system. This with unrivalled production times and a commitment to s the one roof, and holding stocks for all products that r minimum, reflected as typically half of the time of the m

Hotelier & Hospitality Design

As one of the market leaders in the UK for automated and interiors of many national hotels, high street banks NHS Trusts, airports and a variety of other nationwide solution when required, on time and importantly, on bu

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record UK specialises in the design, manufacture, installation, and servicing of automatic pedestrian doors. record UK are nationwide industry leaders supporting prestigious clients such as Travelodge, Holiday Inn, Old Course Hotel (St. Andrews), Costa, Somerset Hotels, Tesco, ASDA and Morrisons - a clear testament to their strength and expertise in the major retail and hospitality sector. record UK provides national support for both installations and maintenance, with a Head Office in Scotland and regional offices in Yorkshire and Hampshire providing local project management and client services.

When making the important decision to invest in any new is protected by a dedicated planned preventative mainte of the product. record 24/7 is the dedicated service a bespoke UK national 365 and 24/7 network of support fo are ADSA (Automatic Door Suppliers Association) trai standards.

record UK operates an in-house helpdesk in Hamilton installation and service and maintenance operations are enable real time visibility of location and operation of jobs and experienced out-of-hours service team to provide in

To ensure full and detailed management of any automat is fully committed to providing each client with a service the assets in their entirety. With over 10 years’ experien knowledge of industry wide products, which is clearly de consist of doors from the same manufacturer, and it is provide the levels of national service and bespoke sup

Choosing record UK as the number one option for bo support provides increasing quantifiable cost benefits cost reduction.

We offer various bespoke design, installation and serv doors. Call 01698 352247 or email hahd@recorduk.c for you.

www.recorduk.co.uk


From a 31,000ft2 manufacturing facility record UK supply, install and maintain the most diverse range of Automatic Door solutions available in the industry. The product range includes sliding, swing and bi-fold pedestrian doors with subsequent client specific maintenance and asset management solutions. In addition to this record UK provide a bespoke entrance door solution (by BLASI, a wholly owned record UK subsidiary company) which includes the ‘architects choice’ of leading-edge underfloor swing and sliding operators, and high quality revolving doors across a variety of market sectors. record UK offers the entire Agta-Record range of specialist hygiene, security and fire resistant doors, all of which are deployed in a variety of hospitality buildings, airports and various commercial operations worldwide.

achieved through their ability to understand the specific requirements that each and translates into an offering that exclusively fits each client requirement and is coupled service levels. By manufacturing both doors/screens and door operator assembly under record UK can offer, this supports the capability to reduce time on-site to an absolute market competitors.

door systems and aluminium shop fronts the record UK products grace the exteriors s and well-known brands. The products are also widely used by many local authorities, e prestigious organisations. record UK are trusted to supply the right automatic door udget.

w automatic door solution from record UK, it is just as important to ensure the investment enance (PPM) agreement, along with reactive servicing support, throughout the lifetime and maintenance division of record UK Limited and provides a true professional and or over 18,000 automatic doors. All record UK service engineers are directly employed, ined, and are fully qualified to the latest BS7036/EN16005 automatic door legislative

n, which is the UK national headquarters and where design, manufacture, estimating, e centralised. The professional Regional Planning team operate sophisticated software to s for all service engineers across the UK. record UK employ an in-house, knowledgeable nstant advice and emergency attendance support when required at the most critical times.

tic door estate, a total understanding of the assets must be the primary focus. record UK e not simply to service and repair the automatic doors, but to comprehensively manage nce in maintaining mixed manufacturer estates, record UK has built up a comprehensive emonstrated in all existing long standing client contracts. Not all automatic door estates therefore the ongoing aim of record UK to continually expand its expertise in order to pport that will continue to benefit all clients.

oth new automatic door solutions and the provision of 247 service and maintenance through linking capital spend to reduced spend of servicing, and an ongoing lifecycle

Hotelier & Hospitality Design

vice packages, tailored to suit each individual requirement for any aspect of automatic co.uk today and let record UK manufacture, install and maintain your automatic doors

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‘the natural first choice for hotel spa design...’ Outstanding Spa Design, ‘We are as dedicated to your success as you are.’ SPA Creators are the spa and wellness experts for the independent and boutique hotel sector. When choosing SPA Creators you will have 20 years’ experience in delivering award winning spa design. Our team of leading industry’s spa and leisure professionals who will become a virtual resource to your organisation. With a flexible and tailored service, from feasibility and concept design through to detailed design, project implementation and operational setup and beyond. SPA Creators aim to make each project unique managed efficiently within a sound project framework. SPA Creators focus in the development process to build a solid business which is profitable and meets the needs of the operator providing strong returns for its investors.

Melaphone is designed for use in areas where hygiene and security are essential. Melaphone speech panels are specifically designed to allow sterile communication with a high degree of vision and safety. There is no thru-air flow therefore no transmission of germs, contaminants or draughts. The system is also non electrical and requires minimal maintenance www.melaphone.co.uk Tel 01359 233191 info@melaphone.co.uk

www.spacreators.co.uk

Hotelier & Hospitality Design

environment both ergonomically.

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There is no other fridge/freezer like the unique Adande®. Push a button and incrementally adjust temperatures +15°C to -22°C to suit menu changes during the day and improve your operational gastronomically and

Why not scale up with additional modules, incorporate a blast chiller, choose a worktop or gantry option, or scale down to a Compact unit to fit the tightest space? Convenience and design can save on footprint and maximise efficiency too! A UK innovation winning major industry awards, the insulated container, protected and warranted seals, robust construction and low velocity cooling, make the Adande more reliable and energy efficient than conventional equipment. Extended storage times and precise temperature control ensures top quality food every time.

At Allegion we’re pioneering safety, as a provider of security solutions for businesses and homes through 27 global brands, including CISA, a pioneer of smart card technology. We specialise in door security and beyond including residential, commercial and electronic locks, steel and automatic doors and frames, door closers, exit devices and biometric access control systems. CISA Allegion (UK) Ltd Bescot Crescent Walsall West Midlands WS1 4DL Tel: 01922 707400 Email: contactuk@allegion.com


Directory Beverages

Epos

Textiles Philip Watts Design +44 (0) 115 9269756 www.philipwattsdesign.com

Lighting

Radnorhills www.radnorhills.co.uk sales@radnorhills.co.uk We have a passion for making the simplest of things taste great! We offer an array of delicious tasting soft drinks made from the finest ingredients we can source and our own Natural Spring Water. We offer Mineral Water, Premium PressĂŠs, Fruit Juices, Flavoured Water and School Compliant Drinks. Please contact us for more details on or visit. Tweet us @Radnorhills

Furniture

Cuisine Quip +44 (0) 118 957 1344 www.cuisinequip.com

Tableware www.slateware.co.uk +44 (0)1248 600656

Vintage Neon creations +44 (0)1204 655866 www.neoncreations.co.uk

Coffee/Coffe Machines Flexfurn +44 (0)1242 524777 www.flexfurn.com

Kimbo +44 (0) 208 987 9070 www.kimbo.co.uk

Graphics

Catering

FRIMA +44 (0)845 680 3981 www.frima-uk.co.uk

www.balmoraltextiles.co.uk

Tableware Barry Perrin +44 (0)1992 611415 www.barryperrin.com

WRS +44 (0)1933 533880 www.wrssystems.co.uk

BALMORAL TEXTILES (028) 90617431

OASIS GRAPHICS +44 (0)1242 524777 www.flexfurn.com Oasis Graphic Co produce and install bespoke & large format graphics for unique interior & exterior hospitality spaces. Contact us now for: signage, building wraps, digital wall coverings, window and floor graphics, banners and hoardings, backlit graphics and vehicle graphics e: studio@oasisgraphic.co.uk t: +44 1628 532003 w: www.oasisgraphic.co.uk

Interiors & Design

Coffee Services +44 (0) 843 289 2109 www.coffee-services.co.uk

Jura +44 (0) 800 552 5527

www.jura-coffee-machines.co.uk

DEALERS is a one stop warehouse for all your design needs. Always 7,000 different items in sock including new, old, antique, and vintage furniture plus all types of home & living accessories, garden ornaments, structures and statuary plus much more at our extensive showroom and acres of outside wonders. Everything you need if you are in business for retailing, displaying, refurbishing, dressing & all types of design projects. Visit us either at our website www.dealers-uk.com or in person at our huge premises in the countryside. dealers@dealers-uk.com www.dealers-uk.com 01743 761241

To advertise in the directory please contact Andy Bell on 01843 448443

CUBBINS 01434 604 181 www.cubbins.co.uk

Prices from ÂŁ120 for the year.

Hotelier & Hospitality Design

Hi Spirits +44 (0)1932 252100 www.hi-spirits.com

Tevalis 01923 294446 www.tevalis.com

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