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Eat. Drink. Sleep June 2015

Hartley & Tissier win Queen’s Award for Enterprise

Kimbo Coffee Embassy in London Le Bistrot Pierre iServes Up French Food For Thought

Believe in better

“For UK guests we believe that the minimum requirement today is to have Sky In-Room” Jonathan Raggett - Managing Director The Red Carnation Hotel Collection

Having Sky In-room appeals to 75% of 5* business & leisure travellers^ Give your guests: • The perfect night in with 11 Sky Movies channels • The latest entertainment from Sky Atlantic, Sky 1 and Sky Living • Unrivalled Sporting action with 7 dedicated sports channels

Call 08448 244 910 or visit Terms and conditions: ^SOURCE: TNS. Research commissioned by Sky Business Jan 2014. 12 month minimum term required to get Sky TV in your hotel. £100 minimum monthly price applies per hotel premises. Premises must be in United Kingdom (excluding Scottish Islands and Channel Islands). Eligibility subject to credit checks. Content included depends on your subscription package. Further terms apply. Calls to Sky cost 5.1p per minute (plus 15.97p connection fee) for BT customers. Calls from other providers may vary. X-Men: Days of future past 2014 Twentieth Century Fox Film Corporation and TSG Entertainment Finance LLC. All rights reserved. Artwork © 2014 Twentieth Century Fox Film Corporation. All rights reserved. Game of Thrones: Season 5© 2015 Home Box Office, Inc. All rights reserved. HBO® and all related programs are the property of Home Box Office, Inc. Content correct at time of supply: 13 May 2015

Eat. Drink. Sleep June 2015

Contact Us For more information on the publication or to talk about advertising within the next issue. Contact one of the team via the details below:

4 Restaurant News 5 Bar News

Publication Manager

Matthew Taylor 01843 448443

6 Hotel News 11 Interior Design 31 Coffee Culture

Publishing Director

Tony Little 01843 448443


Anthony Field

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Gary Usher confirms new restaurant opening plans Chef Gary Usher has confirmed plans for his new restaurant venture, Burnt Truffle. The new site, which will be a sister restaurant to Usher’s successful Cheshire site Sticky Walnut, will have 60 covers indoors and 40 outside.

June 2015


Restaurant News

Expected to open in mid to late July, the restaurant will be on the site of the former Milos restaurant in Heswall, in the Wirral.

Lobos Meat & Tapas bar to open in Borough Market Lobos Meat & Tapas bar, the first solo venture for head chef Roberto Castro, is set to open in London’s Borough Market next month. The split-level space under the rail arches will be accessible from both Borough High Street and Dragon Court Alley and will accommodate 50 covers. Castro has teamed up with friends Ruben Maza and Joel Placeres, who he met while working at Tapas Brindisa, which has sites in London Bridge and Soho and sister restaurants in South Kensington, Shoreditch and Piccadilly. The trio is launching the bar with the help of an un-named Singaporean investor, who is understood to own a number of Asian restaurant concepts in London. The menu is expected to focus on the simple cooking of Iberico pig prime cuts, including secreto Iberico (the ‘hidden’ cut between the shoulder and the loin), presa Iberico (top shoulder), and solomillo Iberico (fillet). A concise tapas menu will also be on offer, featuring Lobos Bun (with ‘chichas’ – chorizo patty, candied bacon.


Usher confirmed the site was being signed for and completed when he spoke to The Caterer editor Amanda Afiya at this week’s Caterer Digital Summit, held at London events venue Kings Place.

Burnt Truffle has been entirely supported by crowdfunded money via website Kickstarter, on which Usher raised £100,000 from the public. He produced a video and canvassed on Twitter to help drum-up support, and offered anyone who donated a range of rewards for doing so, such as meals at the restaurant and supporters’ names engraved on the restaurant’s future wall. Speaking about the project, Usher told The Caterer: “I feel quite relieved as it was quite a big responsibility to get it finished, for all the Kickstarter people and also the staff.” Most of the staff will be promoted from positions at Sticky Walnut, which first opened in 2010.

Cubitt House group founders to open Italian restaurant A new 120-cover Italian restaurant called Bernardi's is set to open in London's Marylebone in July this year. The restaurant, founded by brothers Gabriel and Marcello Bernardi who are from Italian descent but were born and raised in Melbourne, Australia, will occupy a corner site between Seymour Place and Seymour Street. The brothers are the founders of pub/ restaurant firm the Cubitt House group, which runs four London venues including the Thomas Cubitt in Belgravia, and the Grazing Goat near Marble Arch. Set across two levels, the ground floor of Bernardi's will feature a casual Italian menu with Italian cocktails, wines, and beers. There will be a dining bar and table seating for 80 guests, as well as outdoor seating in warmer months. The lower ground floor with have space for a further 40 diners. The restaurant will serve seasonal, modern Italian food using British ingredients. It will be open for lunch and dinner from July and breakfast from the autumn. Bernardi’s is inspired by the Melbourne food revolution of 1990s and 2000s where second-generation immigrant chefs began producing authentic, simple Italian food in the city’s restaurants.

Custodians of brands such as Johnnie Walker, Guinness and Pimm’s – announced a legion of innovations to be made to their brands, one of these being Pimm’s. Pimm’s, the brand responsible for the fruit cup liqueur by the same name, has been announced to be launching a brand new drink – a cider call Pimm’s Cider Cup. The cider market has been growing for a while now, offering a sweeter, often fruitier form of drink for the consumer to drink – allowing cider to appeal to a much wider audience than previously. Pimm’s are now targeting the cider audience with Pimm’s Cider Cup – combining the fruity taste of their flagship drink with dry cider, resulting in a 4% ABV drink “flavoured with Pimm’s & a hint of Strawberry & Cucumber” to quote their brown 50cl bottle label. This move into the cider market is being backed by Diageo with £1.1 million worth of PR, events and other above-the-line support. A spokesman for the brand has noted that infusing the classic spirit with British cider will create the potential sales opportunity of over £14 million. Other innovations that were announced by Diageo last month include: Gordon’s Frozen Cooler, Captain Morgan White Rum, Pineapple Vodka Ciroc as well as new Smirnoff Ice Double Black with Guarana – all of which are to be backed with the same support that Pimm’s Cider Cup will receive. Diageo have stated that their goal within the next five years will be to boost their innovations to account for 20% of their business – currently 13% – which they will accomplish through innovation renewals such as the Pimm’s Cider Cup. What do you think of the idea of Pimm’s producing cider? Do you think it is a great idea or are Diageo making their brand diversify into an already too crowded market?

Kingdom Party to challenge UKIP leader Nigel Farage in South Thanet during this May’s general election.

Al Murray decided to create the Free United Kingdom Party as he said ‘It seem to me that the UK is ready for a bloke waving a pint around, offering common sense solutions’. The Pub Landlord has even gone as far as to promise to lock up the unemployed, run Greece from Kent County Council and introduce a demilitarized zone between North and South Thanet. Al Murray is well known for his love of all things British and goes on to state immigration is increasing because ‘this is the greatest country in the world’. The Pub Landlord, who is often pictured with a pint in his hand, has visited the area recently including Margate where he poked fun at other parties on Twitter with a smart use of the ‘Dreamland’ theme park sign. He also visited nearby Ramsgate Brewrey and tried the local beer. What do you think of Al Murray running for election in South Thanet? Do you think it is a waste of time and will steal votes from parties that deserve them or will it draw more attention to those who may not vote and now will?

Roaring Ciders

Like it or not, spiders (spirit-flavoured ciders, geddit?) are becoming a thing, especially with big players like Heineken getting in on the action with its new Blind Pig range. Launching exclusively in the UK on-trade for now, it comes in three flavours, based on a cider produced by Belgian cider maker Stassen, with spirit and fruit flavourings added. Whiskey, honey and apple was our favourite – fairly sweet, we won't lie, but the intense honey aromas and flavours and good fruit character made for a balanced and consistent drink. The bourbon and blueberry was less sweet than expected, and quite refreshing, while rum and poached pear came with a cooked pear aftertaste that we weren't entirely convinced by. 'This is a new brand that's going to stretch the cider category to new occasions, notably at night,' explained Heineken's cider brands director Emma SherwoodSmith. The company's aiming the range at both cider drinkers and people who enjoy cocktails but want a lower-abv drink. The drinks come with suggested serves – each a variation of the cider poured on ice with added fresh fruit – with Blind Pig glasses available. However it might be the look of the bottle themselves we like best, as they come wrapped in brown 1920s-looking newspaper printed with (more or less) realistic articles. There are training opportunities available for select venues to introduce the signature serves. 4% abv. £4.95/500ml. Heineken, 020 3214 4100



Pimm’s Cider Al Murray And Free United Kingdom Cup Launched Party Al Murray, otherwise known as the Pub Landlord whilst performing his stand up By Diageo act on stage, has created the Free United

June 2015

Bar News


Hotel News

Travelodge launches new £25m ad campaign Budget hotel chain Travelodge has announced the launch of a £25m advert campaign to showcase its new brand transformation – following a £100m modernisation investment scheme. The campaign, which launched on Saturday May 9 during Britain’s Got Talent, feature the ‘Travelodgicals’ – puppet characters which aim to represent the “value seeker” that lives inside each consumer ‘The Travelodgicals’ are accompanied by a human counterpart; a range of different customers staying in a Travelodge hotel for various reasons, including a business customer, a family, and an older and younger couple. Karen Broughton, Travelodge sales & marketing director, said: “Now

that our £100 million modernisation programme is nearing completion, new king-size Travelodge Dreamer beds have been installed into all 38,000 UK rooms; it’s the perfect time to go out and shout that Travelodge has changed. “This creative concept reflects the essence of our new Travelodge brand and what customers are looking for, which is a great quality room at a great price, and That’s Travelodgical.” As well as TV adverts, the campaign also includes commercial radio, press, outdoor advertising and a multimedia digital programme, which will run until the end of the year.

Manchester’s Midland Hotel set to open new spa The Midland Hotel, part of the QHotels group, in Manchester has announced that it will open a new ‘luxury’ spa offering.

The facility, which is expected to open on June 6, will feature a full thermal spa, splitlevel gym, eight treatment rooms, relaxation pool and a dedicated spa cafe. Hotel manager Michael Magrane told the Manchester Evening News: “When the recession hit we stopped with those plans, and revisited it in 2013 and came up with the plan to create a really great new destination spa with its own private gym. “The main focus has been to create a destination spa, which includes the largest relaxation spa in Manchester and possibly across the region.” The private gym is expected to have a limited membership for just 200 people, making it the “most private” gym in Manchester. Helena Grzesk, spa director, said: “We are incredibly proud and excited to be opening Manchester’s new luxury spa which offers a real escape from city life.”


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Creating the elusive wow factor! With over 10 years of experience, Aqua designs bring an impressive portfolio of clients, ranging from high end restaurants, hotels, clubs, offices and residential homes. Aqua designs is at the forefront of interior designs, transforming your space into something extraordinary.

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Eat. Drink. Sleep June 2015

Interior Design

Abba Hotel Queens Gate, London

The Hummingbird Bakery Spitalfields, London

Holiday Inn Express Vauxhall, London

Kamps Bakery Tottenham Court Road, London

creating engaging leisure environments At the rpa:group, we put your customers at the heart of our thinking. Drawing on over thirty years of experience in design, architecture and project management, we offer a blend of skill sets that will help your brand achieve world-class status, while maintaining a practical mindset to ensure realistic solutions are delivered on time and on budget.

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XyloCleaf Kitchen

June 2015


Interior Design




XyloCleaf Shelving Unit

The innovative and highly textured range of premium, Thermo Structured Surface (TSS) decors - XyloCleaf - which offers a variety of wood grains, linens and other unique materials - is now available through James Latham. Unlike anything else on the UK market, XyloCleaf is a highly original and exclusive range of decors which are created using a unique process of thermal fusing in which decorative papers are treated with melamine resins, that under heat and pressure become part of the panel itself, hence the term Thermo Structured Surface. This process provides not only a stunning end result, but also a product that is strong, durable and highly scratch and chemical resistant, meaning that as well as looking great, it will stand up to the toughest of challenges when used in high traffic areas. The sensational and inspiring new XyloCleaf collection is perfectly suited to premium domestic design schemes such as kitchens, bedrooms and bathrooms as well as for wall panelling and furniture and it has already proved particularly popular within high end commercial, leisure and hotel specifications. The deep textures and intricate detail of XyloCleaf makes it difficult to distinguish from the real material it is designed to mimic and the portfolio includes 50 different colours and patterns, all of which come with ABS edging as standard. Paul Morson, James Latham’s Group Product Champion for Melamine said, ”XyloCleaf represents a new generation of panel product and one which offers extraordinary potential, delivering a complete solution of innovative products to suit all interior decorative tastes, trends and applications. I have no doubt at all that it will become a big success for us.” XyloCleaf is available directly from stock through James Latham’s nine panel distribution sites and is supplied in panel sizes of 2800 x 2070 x 18mm with matching ABS edgings. For more information on Latham’s full range of surface materials: phone 0116 257 3415, e-mail or visit




June 2015

Interior Design


Interior Design

Bespoke carpet manufacturer

Hartley & Tissier win Queen’s Award for Enterprise First International Trade award in over 20 years for carpet industry LONDON, 21 April 2015 - Hartley & Tissier have been awarded a Queen’s Award for Enterprise in the category International Trade 2015. They are the first company to win such an award in their industry for the international trade category in over 20 years. 14

Hartley Tissier, a household name amongst French interior decorators is recognised for their high quality British wool carpets and avant garde style. Working with name such as Alain Ducasse (who advertises that his carpets are Hartley & Tissier), the company supplies all Relais & Chateaux Hotels and restaurants in Paris as well as over one hundred other 4 and 5 star independent boutique hotels. The Hartley & Tissier reputation stems from the fact that their carpets are made to their own specifications using only the highest quality British Wools and Italian Silks. These wools and silks led to the development of a niche market - the production of carpet and rugs in a blend of Italian silk and Devon wool. These products are made in the UK more reliably, rapidly and often less expensively than their equivalent carpet from the Far East.


Interior Design

Image features Andrew Suddard Hartley and Stephanie Tissier and their bespoke carpets at the Pavillon de la Reine, Paris.

Their flat-woven stair-runners are instantly recognisable and exported alongside traditional Axminster runners. In 2014 Hartley & Tissier exported over 14,000m (50% higher than Everest!) of carpet runners worldwide.

The Queen’s Awards for Enterprise recognise outstanding achievement by UK businesses in the categories of innovation, international trade and sustainable development. Each entrant must be able to demonstrate substantial growth in overseas earnings and in commercial success for their business size and sector.

Andrew Suddard Hartley commented: “In order to compete in this very difficult marketplace, we have learnt to develop very different strategies for our various markets and then concentrated our resources to achieve the best results. For example, in the UK our carpets are sold through a network of high end exclusive agents. In France, we purchased our distribution company, who have been trading for over 20 years with an excellent reputation, large clientele and central showroom in Paris. We offer a design service linked to our Cheltenham office that enables us to oversee the installation of all our products throughout Europe.”

Hartley & Tissier carpets are produced in the UK through a number of specialised sub-contract manufacturers. They oversee the entire manufacturing process from beginning to end, purchasing the wool, the spinning, dyeing and the delivery of the raw materials to their manufacturers. The finished product is sold through UK retailers, interior designers and their French subsidiary showroom in Paris.

Stephanie Tissier said: “We appear to have the best of both worlds, designed in France and made in England. While I always design carpets with the French market in mind, I am delighted to be able to see my creations in restaurants and houses around the world.”

With Paris being a major hub for interior design, and their design reputation as such, this Parisian market has given Hartley & Tissier contracts for projects all round the world; Claridges in London, Koffmans restaurant in The Berkeley Hotel and the Christoffe showroom in New York to name a few.

For further information about Hartley Tissier, please visit their website

Being a small company they pride themselves on the ability to communicate directly with their clients, deliver excellent customer service and build long lasting relationships that have secured the continuous supply of their carpets. 15


Interior Design

SCHÖNWALD presents new porcelain collection ALLURE at Searcys The Gherkin

An unforgettable presentation of exquisite porcelain high above the rooftops of London: On April 20, 2015 porcelain specialist SCHÖNWALD introduced its new collection ALLURE made of the innovative Noble China porcelain body to the UK market. As a special highlight of the event, which was held in the top two floors of Gherkin Tower, ALLURE’s designer, Mr. Carsten Gollnick, presented the collection which was developed to meet the demanding requirements of top restaurants and hotels. The presentation was followed by a 4-course dinner prepared by Matt Edmonds, chef at restaurant Searcy The Gherkin. The dinner was served on selected items of the ALLURE collection. „The spectacular ambiance in the glass dome of Gherkin Tower with its 360° view and the setting sun literally put ALLURE in its true light“, says Liane Stöckert, Director International Key Accounts with SCHÖNWALD. „Our guests were especially thrilled to meet the designer of ALLURE, Carsten Gollnick. All the thoughts that inspired the development process were confirmed in reality during the presentation and dinner. A truly memorable evening for our guests!“ Not only the guests loved ALLURE, but also Matt Edmonds: „ALLURE is a perfect platform for the presentation of our menus. The exquisite design of the shape and the beautiful bonewhite colour perfectly fit in our ambiance and we are happy to be the first customer in the UK. It will be used in our restaurant and bar as well as in our Club Lounge being the UK’s highest Private Members’ Club.”



Interior Design

The Botanist, Broadgate Circle, London

Eat, drink, sleep 190x130 MAY 2015.indd 1

12/05/2015 15:23

“The Botanist” is one of London’s latest restaurants. Located on Broadgate Circle, the front exterior looks minimal and contemporary. However, as soon as you step inside, it is a completely different story. The restaurant’s lowlit atmosphere suddenly comes to life with organic and natural furnishings

Soft, dark, exquisite green and beige colours blend in with the raw wooden floor and panelling in a creative fashion similar to the dishevelled bohemian style of the period, Belle Époque. In order to bring this scene to life, “The Botanist” enlisted the help of leading furniture supplier, UHS Group. For this project, UHS provided spindle-back and cross-back chairs

of lacquered steel and rustic wood combined with their Ranch and Achilles bar stools in a slightly sprouting form. UHS also supplied the restaurant with Waney-Edged table tops ideally suited for its deciduous atmosphere, along with bits of gold and copper that can be seen on their Athens and Queenstown table tops. This adds to the restaurant’s Parisian theme.


American style B&B in Port Talbot gets Alex Polizzi and Mitre Linen makeover Award winning hotelier Alex Polizzi and Wales’ Mitre Linen come to the rescue of a Welsh B&B with an American flavour in tomorrow night’s episode of The Hotel Inspector (Channel 5, May 7th 9pm).

June 2015


Interior Design

Mountain View B&B in Port Talbot bills itself as ‘a little piece of the American Southwest in Port Talbot, Wales’. Polizzi, who is on a quest to salvage some of Britain’s worst-run hotels and bed and breakfast establishments, is not convinced. According to Channel 5: “Alex faces one of the biggest and most painful challenges of her career as she encounters a Welsh bed and breakfast in desperate need of help, but run by a couple who are resistant to change.” Mountain View, rated 3 star by the Welsh Tourist Board, is run by Eli and Lisa. Eli is originally from Colorado in America while Lisa is from Port Talbot. In honour of Eli’s background, the main building has been decorated with a South West American influence. As the grand-daughter of Lord Forte and the niece of Sir Rocco Forte, Alex has all the industry experience and authority needed to turn flagging hotels into profitable ventures. In tomorrow night’s episode, she calls on Merthyr Tydfil’s Mitre Linen to help her transform the B&B. The company provided new bedding including duvet covers, sheets, pillowcases and valences from their Essentials range.

Award winning hotelier Alex Polizzi


Lyndsey John, Marketing Manager for Mitre Linen says: “We were delighted to team up with The Hotel Inspector to help them transform Mountain View B&B. We love helping hoteliers in their refurbishment and can help breathe new life into their establishments.”




t: 01685 353456 e: w:



Interior Design

GreyFriars Hotel Colchester Built in the late 18th century on the site of a Franciscan Monastery, GreyFriars was an impressive family home with a fine Georgian facade and formal gardens. It remained a home until the late 19th century and was occupied by many leaders of Colchester’s society. At the start of the 20th century Greyfriars was sold along with the neighbouring property Hillcrest to the Ladies of Nazareth for use as a convent. When The Ladies of Nazareth returned to France the house became a school and later an Adult College until it went up for sale in 2007. A period of several years followed, during which the new owner, OMC Investments Limited, sought and eventually acquired planning permission to create a luxury hotel and restaurant in GreyFriars. Meticulous attention to detail has been dedicated to repair the many superb period features in the building and to restore it to its former grandeur. An essential issue to resolve was the problem of old windows and glazing, not only causing heat loss and draughts, but admitting the ingress and egress of noise. Set to become a hotel of grand luxe, it was of the utmost importance to ensure the building performed to 21st century standards providing guests with a peaceful and comfortable night’s sleep.

original windows, as their products are a reversible adaptation and widely accepted by heritage agencies for use on Listed buildings. Secondary glazing is fitted to the room side of the existing primary window. When high performance seals are used secondary glazing can virtually eliminate drafts and traps an insulating layer which reduces heat loss. Secondary glazing also has the benefit of improved noise reduction, Selectaglaze’s fully tested products can attain sound reductions to 45dB when fitted with an air gap of 100mm. Selectaglaze fitted over a hundred units using nine different systems, tailoring the units specifically to the project’s needs. Some of the windows were curved which needed to be carefully designed and some carefully treated to allow access to some beautiful original stained glass for cleaning and maintenance.

The majority of the windows were fitted with 6mm toughened glass, but in one particular area 10.8 Stadip Silence was used for noise containment to prevent disturbing people outside of the building. Founded in 1966, Royal Warrant Holder Selectaglaze is the acknowledged specialists and market leaders in the design, manufacture and installation of secondary Selectaglaze was approached to give window systems. The company’s units are advice on the treatment of the beautiful purpose made, fully factory assembled


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Interior Design


In real wood, chipped & brushed ANTIQUE WOOD is the new familiarity. best solution as template for different DECOLAN’s wooden decorative decors. surface, our guaranteed, balanced The advantage of this product is that and harmonious mix of planks. it is available in six different colors in order to give everyone a big choice and Every panel is unique and reproduce endless possibilities to transform the the most precious part of antique wood space around oneself. – the weathered top layer. Every color has the name of a very famous Even the surface is modelled alpine skiing resort remembering the authentically by chipping and brushing scent of the raw material and the noble the three-layer panel. smell of the firs used for the production of this unique product. This product gives the great beauty of the antique wood and is perfect to cover The beauty and variation of the colors every kind of surface, both vertical and permits each designer or architect to horizontal. have a huge number of alternatives and So it is possible to cover the walls of a solutions in order to find always the room giving the wonderful feeling of right material to the each project. staying in a typical Swiss chalet and giving the kind familiar warmth of the Antique wood is supplied in the wood. following size: 3000x2050x19 mm. With this material it is also possible to cover horizontal surfaces and pieces of furniture like tables and chest of drawers in order to transform every room into a magical fairy-tale wooden space.

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The doors for the 2015 Manchester Furniture Show will open on Sunday 19th July - less than two months time! Held in Manchester Central, this great city centre location will be the place to see over 100,000 square feet of what’s new, different and interesting in furniture and accessories from over 100 exhibitors. There will be over 25 new exhibitors and several major UK launches. This 3 day show is now established as ‘the’ major summer furniture event, supplying every buying sector from the interior design, leisure and retail industries with everything from sofas to pictures. Manchester is the place to see the best of the current trends and innovations. This year’s superb line-up includes some of the best names in furniture and accessories from the UK and abroad including, Ashley Manor, Baker, Lebus, Kingstown, Mark Webster Designs, Serene, Nolte-Mobel, Rauch, Cappellini Salotti and Wade. The majority of this year’s exhibitors are launching new ranges and products at the Show, a sample of What’s New includes: Upholstery - new in upholstery includes Samantha from Lebus, which combines elegant wooden plinths and fine tailoring in striking fabrics. Wade are showcasing 4 new models and 29 fabrics, along with some of it’s most popular designs getting a makeover with new fabric choices. and Carlton are introducing several new ranges

featuring solid oak and Harris Tweed. Cabinet - new in cabinet includes Baker’s Sienna dining range, which will be part of their reclaimed series; a series of cabinet collections made from a variety of reclaimed woods. Serene are showing for the first time, their new dining collection which features 12 dining tables, including compact and extendable versions together with 48 different dining chairs. Bedroom - new in bedroom includes Kingstown’s Sophie range, a painted bedroom collection. Corndell are launching new range Arlingham and will feature an updated Annecy painted collection with the introduction of 7 new colour finishes. Beds - in beds there are new developments from Furmanac who are introducing their Hestia® Motion range of beds which features their unique technology designed to create the perfect sleeping style and Whitemeadow are introducing a new range of striking upholstered beds in sumptuous fabrics. To see What’s New and be part of it register to attend now.

Manchester Furniture Show 19-21 July 2015. 24

For a full list of exhibitors and more information visit


Interior Design

Lee Bensley, Sales and Marketing Director at Compact Lighting Ltd., believes LED technology can deliver multiple benefits to those companies prepared to consider a holistic approach to their lighting needs. Significant technology advances have enabled further energy saving opportunities with additional associated benefits linked to reduced environmental impact and through life cost reduction. These days we encounter the increase in utility bills year on year, bills that act as a visual reminder that we live on a planet with limited resources. We are confronted with the reality that these resources will continue to diminish over time and that we are more than likely to experience further cost increases in the future. Lighting, for most of the hospitality industry, is a significant contributor to these escalating costs and therefore represents one of the easiest ways to improve profitability without the need to increase sales. The Carbon Trust indicated that a 20% energy reduction can translate into the same bottom line benefits as a 5% increase in sales. Hospitality and retail applications have been dominated by Ceramic Metal Halide and Low Voltage Halogen light sources over the last two decades and although still a suitable choice have been surpassed by LED in most applications. Capital cost remains a key driver, but more and more we see the combined savings for energy and maintenance offsetting these costs


to provide an acceptable return on investment. At Compact Lighting, we have designed and developed a number of LED solutions to challenge the more conventional technologies and found that, in the vast majority of cases, they can deliver close to 50% energy saving without any compromise to the maintained illuminance levels. Payback for the incremental costs associated with LED solutions can often be achieved in less than three years when compared on energy performance alone. A significant performance attribute of LED technology relates to its controllability, allowing staff the ability to program different visual scenes for different applications. Tuneable white light offers the ability to create an intimate relaxed ambient in restaurant or bar applications but also allow for a more functional brighter output when required. An extension to this concept is the use of colour changing LEDs to help create vibrant interiors with additional focal areas when required. Maintenance is often overlooked in return on investment models as often contracts are already in place for this service with fixed costs to the business. An important point is to remove the myth that LED systems are maintenance free but to confirm that good quality solutions will offer a significant improvement. Compared to traditional Ceramic technology you could save up to four re-lamps when compared to the LED alternative. The benefit over conventional Low Voltage Halogen is even more significant thus helping to achieve

an installation that retains the design intent for much longer, without the continued hassle and disruption associated with changing lamps. Given the benefits provided by LEDs we can expect the rate of transition to this technology to continue unabated. Ultimately it delivers a more ergonomic solution at a time when carbon use sits at the top of the sustainability agenda and environmental impact should be continually reduced for our future generations.

Lee Bensley, Sales and Marketing Director at Compact Lighting Ltd

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Interior Design

Rule Britannia - Chelsom creates bespoke lighting for luxury cruise liner Chelsom were commissioned to create a series of bespoke lighting products onboard Britain’s biggest ever cruise ship, the £473 million P&O Britannia, which was officially named by Her Majesty The Queen at a glittering ceremony in Southampton in March. The 3,647 passenger luxury cruise liner is the largest vessel designed for the British holiday market and stretches longer than the Eiffel Tower is tall. It boasts 15 passenger decks, 26 bars and eateries and 4 swimming pools. It also features a three-tier atrium, a 936-seater theatre and a multi-million pound art collection. Having most recently collaborated with award winning designers Richmond International on London’s 5-star boutique hotel ,The Beaumont, Chelsom once again partnered with their design team to produce an array of unique lighting products for the public areas designed to enhance the sophisticated luxury of the wider interior scheme. Chelsom’s vast experience in devising lighting schemes for marine projects ensured that all products supplied blended superior design and functionality with the exacting requirements of marine specification.

side to give a warm reflective glow from a prestigious project as Britannia. To the ceiling plate above. be able to add Britannia to our marine portfolio is undoubtedly a real honour Chelsom produced another illuminated and is testimony to the expertise we have ceiling structure for the Live Lounge bar accumulated within the marine sector. area featuring a series of sculptural 3D With a number of high profile marine diamonds in gloss black and metallic gold projects on the horizon for 2015 and fixed to the ceiling in pairs of smaller and beyond this will hopefully further cement larger sizes to give a more organic look to our reputation as one of the leading the piece whilst emitting a soft ambient designers and suppliers of decorative glow reflected in the gilded ceiling above. lighting to the international marine The Oasis spa area also features statement sector.” linear and circular light installations using clear acrylic solid rods of varying lengths along the main wall and the central treatment area of the spa. Each rod has an individual integral LED module housed at the top and has been designed with bubbles inside to give a waterfall effect picking up and refracting the light to generate a warm ambient glow suited to the relaxing spa environment.

In addition to these statement custommade pieces, Chelsom supplied a series of 12-armed bespoke chandeliers for the ship’s Supper and Limelight Clubs, finished in copper with complementary copper shades to provide a touch of decadence to the surroundings. A quartet of bespoke, rectangular LED fittings in matt black were also produced for the Cookery Club designed to provide One of the standout pieces created by functional light to optimise space and Chelsom was a dramatic gold centrepiece generate efficient light for working specified for the Epicurean Restaurant. conditions. Over 9 meters of interwoven gilded metal ribbons form a sculptural ceiling feature Director Will Chelsom said, “We have running the length of the restaurant to worked with P&O Cruises on a number create visual impact. Each of the ribbons of projects over recent years and it was a was fitted with an LED strip on the upper true privilege to have been part of such


June 2015

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Coffee Prices Remain Relatively Low Following Record-High Brazil Exports

Last weekend an estimated 350 acres of arable land in Jamaica went up in flames. The fires raged, pushing through fields in Flamstead and the surrounding Mavis Bank vicinity, destroying cash crops without mercy.

After five straight months of declines, green coffee prices increased a modest 1.6 percent in April, remaining relatively low, according to the latest monthly report from the International Coffee Organization.

The inferno was described as “the worst in the history of the area,” said one resident and has severely affected the Caribbean nation’s coffee farmers who grow the prized Blue Mountain variety that the island is famed for. According to some reports, a total of 150 acres of land were completely scorched, potentially causing losses in the region J$200m to the local and national economy. Worryingly however, that was a one of the lower predictions we’ve seen. Norman Grant, president of the Jamaica Agricultural Society and CEO of the Mavis Bank Coffee Farm, bluntly stated that it could be as much, much higher: “I would not be surprised that when all the estimates [are in], that the loss could be in the Jm region in terms of the loss of income… loss of crops and [property] damage.” “It has affected the spirit of the farmers,” he said. It’s also the second straight year that crop has been affected by raging bush fires. At the moment it is seemingly unclear how the fire started, but once it took hold firefighters had a hard time controlling the flames which was spurred on by heavy winds. However a story, mentioned by the Jamaica Observer, attributes the blaze to a woman who had set a mattress alight. But we can only stress that the cause hasn’t been identified yet. “It’s an unfortunate development and it will surely impact the coffee industry,” commented Coffee Industry Board chairman Delano Franklyn. The fire has come at a really bad time of the Jamaican coffee industry, with some industry analysts saying that it’s at its lowest point in three decades due to drought, leaf rust and an infestation of berry borers – not to mention an increase in counterfeiting. In the last fiscal year, coffee exports earned Jamaica Jm$1.3bn ($12m) in revenue.

The ICO tracked modest gains in all commodity arabica categories in April — Brazilian naturals, Colombian milds, and other milds — with its composite indicator price averaging $1.29 USD per pound. That includes robustas, which dropped in price by 0.1 percent to a 15-month low. In its April report, the ICO presents some final numbers of the 2014/15 (April to March) crop year in Brazil, which exported a record-high 36.8 million bags, a 12.4 percent increase over the previous year. Brazilian agriculture agency Conab is estimating the 2015/16 production in Brazil will be between 44.1 and 46.6 million bags. With Brazil’s domestic consumption at estimated at approximately 21 million bags, the ICO suggests export availability could be significantly reduced in 2015/16. “Assuming that domestic consumption stays in the region of 21 million bags, this would only give an exportable production availability of just 24 million bags or so,” the group said. “As a result, it is likely that Brazilian exports over the next 12 months are going to be significantly lower.” Exports from Brazil and Colombia increased in March 2015 over March 2014, and the two countries are buoying global exports through the first half of the coffee year (October to March) to 53.1 million bags, a modest 3.3 percent decrease from the same period last year. Notably, shipments exports from Vietnam have fallen to a four-year low, while exports from Indonesia are down more than 30 percent from last year. For more on the ICO’s monthly report, including additional detail on Brazil export estimates, domestic stocks and consumer stocks, download a pdf of the full report.

Starbucks Returns in Big Way With arabica prices spiralling upwards and threatening to break through the proverbial roof, the coffee giant pulled out of the market all together and left everybody else to squabble over the bean reserves that were going for $2.25 per pound.

purchasers in existence, to stop buying coffee when it’s trading at its highest level for two years and thus denying farmers a bumper payday?

Of course it isn’t a simple black and white issue however. Business never is. Starbucks could afford to pull out; With Starbucks’ gigantic buying others couldn’t. power this didn’t hurt them. Due Starbucks knew that the main factor to the way that they operate, they behind the increased costs wouldn’t secure large swathes of coffee last forever as harvests would in advance. So by closing their improve and inclement weather chequebook for a couple of months patterns would eventually peter out. they sheltered themselves from And now they have, with Kevin paying these increased prices. Johnson, Starbucks’ chief operating It would be legitimate to question officer, praising his buying team’s this from a moral standpoint: Is it ‘patience’ over the past couple of okay for Starbucks, one of the largest months.



Fire blazes through Jamaican plantations, Jm$500m damage caused

June 2015

Coffee Culture


Coffee Culture

British Coffee Association welcomes the draft European Food Safety Authority opinion on caffeine

The British Coffee Association, as a member of the European Coffee Federation, welcomes the draft opinion from the European Food Safety Authority (EFSA) on the safety of caffeine published today.1 EFSA’s provisional findings state that “single doses of caffeine up to 200mg and daily intakes of up to 400mg do not raise safety concerns for adults in Europe”.1 Other provisional findings include:1 • • • • •

Single doses of caffeine up to 200mg are considered safe for adults (18-65 years) also when consumed less than two hours before intense exercise. For pregnant women, caffeine intakes of up to 200mg a day are considered safe for the foetus. Single doses of caffeine up to 200mg and daily intakes of up to 400mg consumed by lactating women in the general population are considered safe for the breastfed infant. For children (3-10 years) and adolescents (10-18 years), daily intakes of 3mg per kg of body weight are considered safe. Single doses of 100mg may increase sleep latency (the amount of time it takes to fall asleep) and shorten sleeping time in some adults, particularly when consumed close to bedtime.

The British Coffee Association accepts EFSA’s findings in the draft document published today, and believes that the opinion judiciously considers the wealth of scientific research about the consumption of coffee and delineates between the consumption of coffee, which naturally contains caffeine, and other beverages. Martin Wattam, Executive Director, British Coffee Association, comments, “Coffee consumption is an important part of our culture in the UK and the British Coffee Association continues to support the positive benefits of coffee when consumed at moderate levels. The British Coffee Association welcomes the draft opinion. “Coffee is one of the most heavily researched commodities in the world, with new data published regularly. Coffee has a long history of consumption and there is a wealth of scientific research showing that moderate coffee consumption by healthy adults (400mg of caffeine per day, which is between 4-5 cups) may confer some health benefits, including improving alertness, contributing to hydration, and possibly reducing the risk of Alzheimer’s and Parkinson’s diseases and some cancers. Pregnant women should moderate their caffeine intake from all sources to 200mg per day.” About the British Coffee Association The British Coffee Association is the representative organisation for the coffee industry in the UK. Since 2008, we have actively followed and supported research on coffee and caffeine and provide balanced advice to healthcare professionals and members of the public as required. We are active in educating the public about the known health benefits of moderate coffee consumption. More information about coffee and health is available from the British Coffee Association’s website:


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Coffee Culture

Kimbo Coffee Embassy in London The first Kimbo Coffee Embassy opens in London, an exclusive place where the coffee ritual is celebrated in all its charm and poetry Kimbo, an icon of quality and tradition in the world of coffee, and Caffé Caldesi, reference point for the Italian food culture in London, dictate the rules of the perfect coffee The pleasure of tasting a good coffee is a little moment of daily happiness, a unique instant when product quality and service quality blend together and enhance each other. Yet an extraordinary mastery that combines art, science and impeccable manners is required to prepare and serve an outstanding quality coffee. Kimbo, the historical Italian brand which embodies the authentic Neapolitan espresso, and Caffé Caldesi, renowned little corner of Italy in London delivering the best of Italian food, has agreed to promote the etiquette of coffee in the capital of the UK. As a consequence, the first Kimbo Coffee Embassy outside Italy opens in the charming area of Marylebone, as a place where coffee receives all the respect, attention and care it deserves. Starting today, customers of Caffé Caldesi can enjoy the best blends, obtained from selected origin coffee, subject to strict quality controls and brewed according to extensive knowledge and craftsmanship, typical of the Neapolitan tradition. The Embassy offers a wide selection of coffees, first of all the original and authentic Neapolitan espresso, created to give consumers a rare, special and unmistakable taste. The choices also include the unique Kimbo Cuccuma coffee, which is prepared with the traditional Neapolitan flip coffee pot through the long and theatrical ritual of coffee percolation. The Kimbo


Cuccuma coffee delivers a remarkably uncommon sensory experience, something very exclusive in the London coffee scene. Furthermore, customers of the Embassy can try the Americano coffee or any of the different variations with milk: macchiato coffee, cappuccino, latte macchiato and mocaccino Particular attention is paid to the quality of service: each kind of coffee is served in an a different cup, especially designed to enhance both aroma and fragrance. In addition, a chocolate candy or a small cookie is always placed on the saucer to accompany the tasting. The hot drink is regularly offered with a glass of water, in order to cleanse the palate before enjoying the coffee. Espressos are always prepared manually with a lever

machine, highlighting the barista’s skills. In addition, customers are encouraged to stay as long as they like to savour and enjoy their coffee, whether at a table, counter or bar. The Kimbo Coffee Embassy is not only an excellent coffee bar, but also a place where the secular Neapolitan culture, associated with this drink, is promoted and explained. The premises of Caffé Caldesi will also host both free and paid tasting courses for professionals and amateur, at the end of which participants will be awarded a certificate of attendance. The Kimbo Coffee Embassy is located at Caffé Caldesi, 118 Marylebone Lane, London, W1U 2QF.

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Coffee Culture Wes Anderson Has Designed a Very Andersonian Cafe in Milan, Bar Luce

Wes Anderson has designed a cafe, Bar Luce, which opened this past weekend in Fondazione Prada, a new art venue in Milan, Italy. The design is highly Wes Andersonian, including a Steve Zissou-themed pinball machine, formica tables, lots of pinks and pastels, veneered wood wall panels, and wallpaper that recalls sets from Anderson’s Grand Budapest Hotel. The bar is open daily from 9 a.m. to 10 p.m., with access from Via Orobia.

Coffee waste as a superfood ingredient? If you’re reading this then there’s a good chance that you are partial to a cup of coffee or two per day and that you know all about the drink’s potential health benefits. Drunk without milk, cream, sugars or sweeteners (no, expensive syrup laden Frappuccinos don’t count in this!), coffee is low in calories – not to mention it’s remarkably tasty too. But researchers have uncovered that some by-products of the coffee production process have antioxidant effects that far surpass those found in vitamin C. Could we be witness the birth of the next superfood? A group from the University of Granada looked into the properties of the epidermis of the coffee bean and leftover coffee grounds and found that they both contained powerful antioxidant and antimicrobial properties. Both of these by-products of coffee, typically get thrown out, recycled as fertilizer or used as compost. “They also contain high levels of melanoidins,” says the team’s lead researcher Jose Angel Rufian Henares. “[These melanoidins] are produced during the roasting process and give coffee its brown colour. The biological properties of these could be harnessed for a range of practical applications, such as prevent harmful pathogens from growing in food products,” he continued. Sifting through their work – which is available to read via the academic journal Food Science and Technology – the team noted that these melanoidins would have to be removed because they have the potential to interfere with beneficial ‘prebiotic properties’. But, if they can devise a way to ‘clean’ up the coffee grounds and epidermis then there’s no reason as to why these potentially super products cannot be used as a source of new ingredients. Move over kale, your time is up! (Maybe)


Inside Topeca Coffee Roasters’ New 2,500-s.f. Coffee Lab in Tulsa Topeca Coffee Roasters has added a 2,500-squarefoot laboratory and training facility to its roastery headquarters in Tulsa, Ok. Topeca Coffee is calling the facility, an SCAA-certified teaching lab, the Topeca Instruments Division, and the company is offering courses under the SCAA’s coffee professional “Pathways” program, for baristas, roasters, tasters, buyers and Golden Cup Technicians. The Topeca team tells Daily Coffee News that they hope the facility, the first of its kind in the region, will attract existing and aspiring coffee professionals from throughout the United States, while also attracting local baristas, home roasters and coffee enthusiasts through additional on-site programming. The professional lab includes five main areas: a 18-student-capacity classroom; an espresso training bar; a coffee preparation bar; a cupping and analysis lab; and a sample roasting and roaster training space. There is also a cocktail training bar, because 1) Why Not?, and 2) Topeca Coffee currently owns two craft cocktail bars locally, including Hodges Bend. Atop the espresso bar are two La Marzocco models, a Linea and a Strada, and Topeca Coffee Roasters Coffee Director Ian Picco recently told Daily Coffee News that the team plans to add two additional Unic models. Compak grinders fill out the espresso bar and the manual- and batch-brew bar. Walled off from the rest of the training spaces, the cupping lab includes Mahlkonig grinders and a La Marzocco GS3 for espresso analysis. Last but not least, the roasting area includes a Proaster 1.5k model and a Quest M3 sample roaster. For the interior, Topeca collaborated with local firm W Design to create a clean, modern industrial look that also preserves many of the touches of the existing building. Hard materials such as brick, cement, wood and steel help define the space, while much of the building’s original tin ceiling was able to be salvaged. “We still have a few little finishing touches, which we hope to wrap up by the summer,” Picco says.





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Refreshingly delicious Tg Green Teas, the first (and only) RTD iced tea range that scores “GREEN” on all nutritional traffic lights! Iced teas are comin’ home Ready to drink iced tea has been the fastest growing soft drink category globally in recent years, outperforming CSDs, juices, and even bottled water. Still the UK, one of the tea drinking capitals of the world, has lagged behind this trend, mainly due to limited availability, in particular of healthier options that more closely match green tea’s innate functional benefits. However, in 2014, the RTD iced tea segment seemed to have finally woken up! After all, it was a Brit, Richard Blechynden, who many say introduced iced tea to the world back in 1904. Won’t it be nice if finally we could say “iced teas are comin’ home”! Tg Green Teas are here – you just have to taste to it to discover how delish it is! Disappointed by years of ambiguous onpack labelling and RTD iced teas loaded with calories & sugar, Dr Hua He, a qualified medical doctor, and Sophia Nadur, a former global marketer/ innovator for leading FMCG companies, jointly set about to create a special range of RTD iced teas that’s high on great tasting tea and low on sugar! The launch of Tg Green Teas (pronounced “Tea-G”) will be the first of its kind here in the UK. Each 330ml PET bottle contains no more than 30 calories per bottle and 7g of sugar so GREEN on all nutritional traffic lights and about a fifth of the calories and sugar in the leading RTD iced tea brand! As the lowest calorie/sugar containing RTD iced tea range anywhere in the UK, Tg Green Teas will be a “must stock” range in the soft drinks aisle of any corporate canteen or other hospitality outlet that is serious about ensuring more “better for you” products are available for their customers. Real tea and special ingredients….all from the Middle Kingdom! Also great news is the fact that Tg Green Teas are made with real green tea leaves, not with added tea flavours / extracts, so folks get to enjoy a true healthier alternative. The packaging graphics also reflect the brand’s inspirations i.e. ancient Chinese practices, nature’s wisdom and - more unconventionally – London street art!


Each drink in the Tg Green Teas range (developed and bottled right here in the UK) is free from artificial colours, flavours, preservatives and sweeteners, and available in three refreshingly delicious blends: Green Tea with Ginseng, Green Tea with Mandarin & Ginseng, and Green Tea with Jujube & Ginseng. All of the major ingredients – including the exciting Jujube super fruit which will be new to most UK consumers – have been carefully chosen for their long use by millions of people in the Middle Kingdom (China) for maintaining good health and vitality. RRP £1.39-£1.59.

About the Co-founders The hot & cold ranges of Tg Green Teas were developed by Dr Hua He, a Chinese born medical doctor, and Sophia Nadur, a British marketer with global food & drink companies. This London-based beverage venture is a great example of “small can be beautiful too”. Funded 100% by the two founders, the company has benefited from wonderful advice and support by GrowthAccelerator and experts within the global tea & beverage industries. For more information about Tg Green Teas, • Please visit • Please ring Sophia Nadur at 07767618559 (or email her at

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Cannizaro House in Control with Induction Cannizaro House, Hotel du Vin & Bistro, in Wimbledon Village, has upped its busy restaurant kitchen’s ability to cook and control the sophisticated menus it offers thanks to new induction hobs and smooth griddles from Cuisinequip. The installation came through catering equipment distributor CCE Group’s partnership with Cuisinequip and Cannizaro House’s head chef Christian George seeking the best induction cooking solutions. “Working with Christian George we have installed two Cuisinequip twin C2S-SB counter-top induction hobs and two D1S electric smooth griddles. The hotel has a restaurant, orangerie and bar offering a full a la carte and daily market menus so features like the ‘hold’ function on the induction hobs gives the flexibility to carefully control


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Clip Solution For Bag Snatchers HOTELS, restaurants, pubs, bars and cafes across the UK are offering their customers an ingenious solution to the problem of bag theft. Venues such as The London Bridge Hotel and Sheraton Park Tower Hotel as well as chains such as Park Plaza and Intercontinental are using the Chelsea Clip (www. which can be fitted inconspicuously under tables to guard against bag snatchers. A popular bar in Manchester city centre has had no reported bag theft since customers started using the Clip. The Manchester Bierkellar, a theme bar boasting a wide range of German beers, has had a number of Chelsea Clips fitted in its dining area, which can seat more than 200 customers. The busy venue, which features 4 bar areas, regularly attracts more than 1,500 people on a Saturday night. The Clips are also being used to protect businesses in Fitzrovia, London. The area Bags left unattended on the back of includes an eclectic mix of hotels, pubs chairs or on the floor are prime targets and restaurants including the Charlotte for bag thieves but the Clip offers customers peace of mind as they relax with Street Hotel and Japanese restaurant Roka. a drink or eat a meal with friends. Suitable posters and other display maThe Chelsea Clip is a unique deterrent, terial such as window and menu stickers which has a proven track record of should always be used in conjunction preventing opportunist bag theft from with The Chelsea Clip as a deterrent to public places. Produced by security thieves and as a reminder to both cuscompany Selectamark, it is an injectomers and staff that the clips are there tion-moulded nylon hook from which to be used. a bag, rucksack or camera case can be The labels, which carry the wording suspended by its own strap. ‘Secure your bag here’ can be placed Two hands are needed to remove an around the neck of a wine bottle to item from the Clip, making ‘handbag advertise the clips. One London counsnatching’ virtually impossible. It can be cil had the labels printed in different easily fitted to tables, walls, bars, behind languages so that tourists and visitors to lavatory doors - in fact, anywhere a cafes and restaurants could be alerted to customer may need to secure their the risk of bag theft but protected from belongings. it at the same time. Luxury department store Harrods recently placed a large order for the Chelsea Clip to deter handbag theft and is using them under tables in their dining and bar areas.


For further press information and images contact: Angela Singleton, Press Officer for Selectamark. Mobile: 07905 623 819. Email:


Le Bistrot Pierre iServes Up French Food For Thought When national restaurant operator Le Bistrot Pierre was looking for a technology partner to nurture its ambitious growth plans, Zonal Retail Data Systems was the natural fit. Founded in 1994 by Robert Beacham and John Whitehead, Le Bistrot Pierre has grown rapidly from its original roots in Nottingham to 12 Bistrots nationwide from Harrogate to Plymouth, with another two sites planned for 2015. Firmly focused on great value French dining and freshly cooked food, the business has strong brand recognition and has carved out a niche in the premium casual dining sector of the eating out market. Fran Baker, finance director from Le Bistrot Pierre said: “With our unique brand proposition we wanted to make sure that we offered our customers the very best service and food standards possible. Technology was a key enabler and we quickly realised that Zonal had a grip on the critical issues that could impact and enable our growing business. “Zonal’s experienced team worked closely with us to develop a solution that would evolve with us.”

waiting when ordering, paying and in particular for their food to arrive, the team decided to introduce Zonal’s iServe into all of its outlets.

Throughout this expansion, the ability to tap into industry expertise was really important to the Bistrot team. “As a growing business, it’s always good to work with like-minded people who really understand what you are talking about and your business needs. Zonal’s management team is very hands on and they have dealt with issues that we have come across and are able to suggest suitable solutions,” added Fran. As part of its customer commitment, Le Bistrot Pierre was keen to identify new technology that would enhance both the speed and quality of service. Based on recent research by Zonal and CGA Peach which shows that restaurant guests dislike

iServe, is a cost-effective replacement to the traditional order pad, which can be installed on any iPod touch to create a versatile handheld EPoS terminal. Team members can take orders, print and process payments from anywhere in the venue, providing a superior customer experience. With iServe orders are processed faster and tables turned around quicker whilst staff visits to the bar and kitchen are reduced, giving the team more time to focus on delivering a great customer experience. “We know that technology is the key to unlocking our future potential and solutions like iServe give us a real competitive edge. It responds to consumer concerns over waiting times, which we know is one of the biggest factors to consider when eating or drinking out and makes things much simpler for our team,” added Fran. Whilst decreasing transaction time, iServe can also drive spend per head through upsell prompts and link with Zonal’s Tables and Loyalty systems to deliver a truly integrated solution. Stuart McLean, Zonal’s chief executive said: “Our research shows that operators like Le Bistrot Pierre who adopt technology will achieve a real competitive advantage. It’s all about using the data and systems to give customers what they want, an efficient, personal and enjoyable experience.” Zonal Retail Data Systems is the leading provider of integrated hospitality management solutions to over 8,000 leisure and hospitality businesses across the UK. For over 35 years, the company has been working closely with clients to enhance the customer experience through market leading technology, experienced people and a partnership approach to business. If you want to know more about the Zonal and CGA Peach research findings and solutions, the Need For Speed White Paper has the answers at



When every detail matters

Astro fits the brief

The new Dr Irena Eris Hotel & Spa is the place to be seen in Poland, and that goes for the lighting, too. To be chosen to supply 1,000 luminaires for this exclusive new hotel and spa against strong competition speaks volumes about Astro’s design, quality and reputation. Top design practice Girtler & Girtler Biuro Architektoniczne was called to create tasteful, memorable interiors, consistent with the brand values of tradition and innovation. From the art deco lobby to the exquisitely-finished spa facilities, every detail matters. Astro was the ideal partner to fulfil the brief on this outstanding project. Astro lights can be seen in most of the bedrooms and bathrooms, and were supplied by Aurora Technika Świetlna. One of designer Ryszard Girtler’s inspired choices was the Park Lane family, including Wall, Table and Floor models in polished chrome. He also chose chrome versions of Ravello table, and Lima and Lloyd wall lights. All were paired with black or white shades depending on the individual room scheme, creating design cohesion across the hotel. The Mashiko collection was fitted throughout and enhances the top spec bathrooms. Other Astro choices included the Kyoto Pendant and Romano LED mirror light.



Textiles Philip Watts Design +44 (0) 115 9269756

Hi Spirits +44 (0)1932 252100

Tevalis 01923 294446


FRIMA +44 (0)845 680 3981



Tableware Barry Perrin +44 (0)1992 611415

WRS +44 (0)1933 533880

BALMORAL TEXTILES (028) 90617431

Tableware +44 (0)1248 600656

Vintage Neon creations +44 (0)1204 655866

POS Cuisine Quip +44 (0) 118 957 1344

Coffee/Coffe Machines

Flexfurn +44 (0)1242 524777


INDEX PLASTICS 01256 843 844

Kimbo +44 (0) 208 987 9070

Coffee Services +44 (0) 843 289 2109 OASIS GRAPHICS +44 (0)1242 524777 Oasis Graphic Co produce and install bespoke & large format graphics for unique interior & exterior hospitality spaces. Contact us now for: signage, building wraps, digital wall coverings, window and floor graphics, banners and hoardings, backlit graphics and vehicle graphics e: t: +44 1628 532003 w:

Interiors & Design

Jura +44 (0) 800 552 5527

52 42 56 48

“Travel Companies, Hotel Chains, Restaurant Owners and the entertainment industry rely on Point of Sale accessories to successful promote information to their customers. Point of Sale accessories enable highly visual placement of information such as menus, instructions, safety, pricing and many other promotional materials. The ability to source POS components fast and receive it when and as you expect is fully understood by the Index team. We deliver what we promise, so you can deliver what you promise.” Index Plastics Limited, Unit D,The Loddon Centre, Wade Road, Basingstoke, Hampshire, RG24 8FL,

CUBBINS 01434 604 181

T: 01256 843 844 E: W:




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June2014 2015 EAT. February 2014 October EAT.DRINK. DRINK.SLEEP SLEEP March

director directory

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