Eat. Drink. Sleep February 2015
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Eat. Drink. Sleep February 2015 4 News 18 Events 30 EPoS 38 Interior Design To find out more visit our website: www.eat-drink-sleep.com
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EAT. DRINK. SLEEP February 2015
restaurant news Ramsay Loses High Court Battle Over York & Albany Rent
Chef Gordon Ramsay has lost a High Court battle over being held personally liable for the rent on the York & Albany pub in London. The deal for the pub took place when Ramsay was working with his father-in-law and former chief executive of Gordon Ramsay Holdings (GRH), Chris Hutcheson. Ramsay claimed a ghost-writing machine used to sign autographs must have been used to sign documents making him the personal guarantor for the £640,000-a-year rent on the pub. But the BBC reported that High Court judge Mr Justice Morgan, sitting in London, refused to grant a declaration that the rental guarantee was not binding because Mr Ramsay’s signature “was not lawfully authorised” when the 25-year lease was signed in 2007. The judge said: “I find that when Mr Hutcheson committed Mr Ramsay to the guarantee in the lease of the premises, Mr Hutcheson was acting within the wide general authority conferred on him by Mr Ramsay at all times until Mr Hutcheson’s dismissal in October 2010.”
£7 million investment in Honest Burgers Active Private Equity is reported to be taking a major stake in fastgrowing gourmet burger chain Honest Burgers. Active is a venture capital and private equity specialist and owns stakes in Evans cycles shops as well as Leon restaurants. It is reportedly investing £7m in return for 50 per cent of the business. Spencer Skinner of Active will be joining the Honest Burger board as it continues – or accelerates – its rapid expansion. Honest Burger was launched in Brixton market four years ago, and has already grown to nine restaurants with a further five planned for 2015. It was founded by Tom Barton, Dorian Waite and Phil Eeles who, it is understood, will all remain shareholders and continue to run the business.
Combined Services Culinary Arts scoops gold at La Parade The Combined Services Culinary Arts Team scooped gold at La Parade des Chefs at the Hospitality Show.
The crack Armed Forces’ team of RAF and Army chefs delivered a threecourse lunch for 100 covers, demonstrating imaginative preparations of mackerel, duck, and chocolate and raspberries in a glass-walled competition kitchen at Birmingham NEC’s.
competition and will be followed by Compass Group and University College Birmingham on Tuesday and Wednesday respectively. The menu by the Combined Services comprised: Starter soused mackerel, fennel and carrot, mackerel mayonnaise and crispy smoked eel
Main course pan-fried breast of duck, leg ragu, braised butternut squash with seeds and purée, sprout tops and soya beans, port and red wine jus.
The next generation of kitchen stars was under the spotlight at La Parade des Chefs, the show’s fine-dining Dessert “Chocolate & experience, which is being Raspberries” (white run as a junior team talent chocolate cylinder, chocolate event this year. brownie, salted caramel iceEach team comprises cream, raspberry fluid gel). five juniors mentored by All the teams have to create one senior chef. All junior members have to be aged 23 an inspirational £32-a-head menu using ingredients or under on 1 January. that meet a food cost of at The Combined Services least 68% gross profit. A team featured Corporal Liam breakdown of the food costs Grime (team captain - RAF); has to be submitted. Senior Aircraftman Chris As well as cooking for the Woodcock (RAF); Senior restaurant guests, four Aircraftman Aaron Kenny (RAF); Senior Aircraftwoman additional plates of each Jenny Boggett (RAF); Private course are provided on demand for the judges. Grace Allen (Army); Private Pradeep Thakali (Army); and The restaurant service for Corporal Chris Beavis (RAF - La Parade des Chef, which kitchen hand). is sponsored by Coup de The Combined Services was the first of three teams to compete in the
Pates/Delice de France, is being provided by University College Birmingham throughout the competition.
JUST EAT powers ahead 50% JUST EAT, the world’s leading online and mobile marketplace for takeaway food has issued a full year order update for the year ended 31 December 2014. The strong momentum reported during the year has continued, enabling management to remain highly confident for the full year results both financially and operationally. Total Orders for the 12 months to 31 December 2014 increased by 52% compared to the same period in 2013. This figure includes the benefit of consolidating the orders from the French business (Alloresto. fr) from July 2014 but excludes any Brazilian orders from November 2014 onwards when that business became an associate.
On a like for like basis (i.e. excluding orders in both years for countries where there has been a change in the basis of consolidation) JUST EAT’s orders increased by 50% in the full year compared to the same period in 2013. This continued excellent performance across all markets has been driven by JUST EAT’s ongoing investment in marketing, staff, technology and new products supported by strong underlying momentum in the channel shift to consumers ordering takeaway on mobile devices and online.
Publican Charlie McVeigh is to open his seventh Draft House, this time in London’s Hammersmith.
site of the Hammersmith Palais de Danse, which opened as a ballroom as 1919 and played host to artists including the Beatles, Rolling Stones, the Who, David Bowie and the Sex Pistols.
The move comes after McVeigh acquired the Laurie Arms pub in Shepherds Bush Road.
The pub’s playlist will be a celebration of the Palais, which was demolished in 2013.
The pub will re-open on 26 February, serving a large range of craft beer.
Optics cocktails created by Max Chater of Bump Caves will be served at the pub, dispensed from traditional threelitre pub optics bottles.
The new Draft House is near the former
There will also be a menu of pies including steak & ale, steak & kidney, and sweet potato & goat’s cheese, all encased in short crust pastry (£6.60). The pub’s interiors will be restored, complete with the original 10-foot stained-glass windows which adorn the frontage and a glass conservatory. Yellow ochre banquettes with fluted backs and steel frames, will line the 100 cover pub with booths, and will be lit by antique French ceramic pendants, and clusters of glass orbs with golden flex.
Northcote keeps it local for Obsession 2015 This month sees Michelin-starred restaurant and countryhouse hotel Northcote celebrate the 15th year of Obsession, the annual gastronomic festival that has grown year on year to become renowned not only in the UK but globally. Showcasing the very best of the region – from the best of Lancashire’s larder through to renowned Northern hospitality – it has become the date for the diary nationally and is unique in terms of sheer scale. Lancashire-based sponsors In keeping with its 30-year commitment to locality, chef patron Nigel Haworth and director of wines Craig Bancroft have teamed up with a raft of Lancashire-based sponsors on this year’s anniversary edition. These include Gold Medal Travel Group’s Pure Luxury brand – official travel sponsor – alongside trusted food suppliers Ribble Farm Fare for homegrown fruit and vegetables, Greaves Butchers for aged meats from the North West, and Smith Sager Ltd. for sustainable fish from New Smithfield Market. As official travel sponsor, award-winning Gold Medal Travel Group’s Pure Luxury has been drafted in to fly in a host of international talent – including three Michelin-starred chefs Klaus Efort, Jacob Jan Boerma and Enrico and Robert Cerea from Germany, Holland and Italy respectively. Also jetting in are Ken Hom and Shaun Hergatt from NYC, Dieter Koshina from Portugal and Gaggan Anand from Bangkok, amongst others.
Obsession: local but global Obsession starts on Friday, 23rd January and runs until Saturday, 7th February. No less than 25 chefs with 27 Michelin stars between them will be descending on Northcote for a 15-day series of show stopping dinners in the restaurant and in the luxurious Louis Roederer Private Dining Rooms. An impressive mix of international and great British chefs, this year’s line-up is bigger and better than ever before thanks to the support of the local suppliers and businesses. Nigel Haworth says: “This is a fantastic new collaboration and we are delighted to be working with Gold Medal Travel Group’s Pure Luxury along with continued commitment from over 50 local businesses who all contribute to the success of Obsession – it really is something very special. We may be going global this year but even chefs from far-flung places are cooking with Lancashire produce. We’re always about keeping things local.” Other local sponsors include Marketing Lancashire, Maserati at Bowker Motor Group, Sunderland Peacock, Universal Cooling and Blackburn Audi – all of whom have been longterm supporters of the hotel and its unique annual food festival – while this year’s chosen charities are Prince’s Trust, which supports young people to develop skills at work, and Hospitality Action, which supports those who have worked in hospitality in the UK and who find themselves in crisis. Obsession 15 will be raising money for both through a silent auction offering a range of incredible, one-of-a-kind prizes.
Team behind London Cocktail Week launch London beer festival – February 16-22 Beer festivals are traditionally quite socks-and-sandals affairs, but we have a feeling London Beer Week (LBW) will be a different animal, having been launched by the team behind London Cocktail Week. LBW will follow a similar format, with a mixture of scheduled tasting events combining with a large number of venues that you can drop into at any time and, courtesy of your wristband, drink a discounted beer or two.
There are over 100 venues taking part, including beer havens like The Draft House, The Craft Beer Co., Whyte and Brown, Hops & Glory and Well and Bucket. Wristbands are £10 a pop, and will allow you to buy specialty beers for £3, or Woodford Boiler Makers for £5 at participating venues. If you have a fondness for beer, cider, ale or stout, get your wristband now: http://www.londonbeerweek.com/
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Draft House To Open Seventh Site
EAT. DRINK. SLEEP February 2015
bar news High-strength beers fall foul of Portman Group The packaging of 500ml cans of Kestrel Super Premium Lager (9% ABV), produced by Brookfield Drinks, Carlsberg Special Brew (9%) and the Carlsberg-brewed Skol Super (9%) have all been found to encourage immoderate consumption after a ruling by the group’s Independent Complaints Panel. The ICP considered the products following formal complaints from the homelessness charity Thames Reach. Decision The panel observed that a 500ml can of each of the beers contains 4.5 units of alcohol – 0.5 and 1.5 units more than men’s and women’s recommended lower risk daily guidelines respectively. Noting the assumption that the quality of the product would degrade quickly once the can was opened, the panel judged that it would be reasonable to expect that the contents would be consumed by one person in one session. Secretary to the Independent Complaints Panel, Henry Ashworth said: ‘‘It is important that a can’s packaging does not encourage immoderate consumption and we advise producers to seek advice from the Portman Group if they are in any doubt.” The Portman Group has issued Retailer Alert Bulletins (RAB) for all three products, instructing supermarkets, off-licences, convenience stores and other alcohol retailers not to place orders for the 500ml cans after 31 March 2015.
Bruce Ray, corporate affairs director at Carlsberg UK, said: “Carlsberg UK is supportive of the leadership the Portman Group shows in promoting responsible drinking, preventing alcohol misuse and presenting a balanced view of alcoholrelated issues. “In an effort to demonstrate our own commitment and leadership on responsible drinking, in December last year, we voluntarily signed up to the Government’s Public Health Responsibility Deal Packaging Pledge to not sell any carbonated product containing more than four units of alcohol in a single-serve can. This commitment, first made to government in July 2014, is to implement this across our portfolio during 2015. “We are surprised and disappointed by the Independent Complaints Panel’s ruling against these two specific products, which we believe breach neither the letter, nor spirit, of the Code, nor encourage irresponsible or immoderate consumption. “As a responsible brewer, we already clearly communicate unit information on our packaging in order to give consumers the information they need to make informed decisions about their drinking behaviour.” Separately, the panel ruled that Willy’s Cider, produced by Chase Distillery, does not breach alcohol marketing rules on sexual activity or on appealing to children. In response to the complaint, Chase Distillery explained that ‘Willy’s’ referred to its founder, William Chase, and that the ‘Wonky Barn’ cartoon label detail was a reference to the barn at the founder’s home, where the Cider was originally produced.
Friendship Lunch There's nothing like a pub to dispel any feelings of loneliness. The Durham Ox in Crayke, Yorkshire, is acknowledging this important community function by launching a Friendship Lunch initiative to get people out of isolation.
'I am sure everyone knows of a friend or a neighbour who might not have had a great Christmas, or spends a lot of time on their own without many visitors – and it's up to communities like ours, rather than central government, to get people together.'
The monthly gathering is aimed at people of all ages, and will offer small bites and several-coursemenus at special prices.
Ibbotson said he feels rural communities are increasingly relying on pubs for community cohesion – something many agree with.
'Eating is such a social practice and has a crucial impact upon physical, social and mental health,' says Durham Ox owner Michael Ibbotson. 'We hope our lunches will be a doorstep to friendship for people who might not otherwise have the chance to get out and meet one another.
The Durham Ox's initiative is supported by Age UK, Britain's largest charity supporting the elderly, which praised the place of the pub in helping to build communities.
'Small changes and acts of kindness can make a real difference, and it's
fantastic to see pubs like The Durham Ox doing their bit to combat loneliness,' said executive officer Alex Bird. 'It would be fantastic to see other pubs launching their own Friendship Lunches, as this could really make a difference in rural communities.'
The Durham Ox is part of the Provenance Inns group, who will look into rolling out the scheme in other rural pubs in its portfolio.
Budget 2015 - BBPA Chief Exec urges MPs to support Beer Duty cut
Actor Neil Morrissey is set to re-open a Stoke-On-Trent pub, 15 years after he last graced the small screen as beer-swilling Tony on Men Behaving Badly.
The BBPA’s Brigid Simmonds has written to Members of Parliament this week, urging them to support a Parliamentary motion urging a cut in beer duty in the Budget on 18th March.
Not put off by a couple of high-profile business failures in the hospitality sector, the beer aficionado is set to open The Plume of Feathers with James Waddington of Inglenook Taverns and Richard Slingsby under the banner MSW Pub Company. Slinsby, who’s on board to provide business advice, while Waddington oversees operations, told the Publican’s Morning Advertiser’s sister title M&C Report: “This will be the pilot for more so it’s a starting point.” Remaining cautious to not over promise he said the group will proceed “on a slow basis”, wanting to find the right locations to meet their requirements. “Neil is pretty well-known in the industry for his brewing so aligning ourselves with James who is a recognised operator is a dream combination.” The Punch Taverns pub in the village of Barlaston is undergoing £400,000 of refurbishment ahead of its reopening on 6 March.
Early Day Motion 625 has been tabled by campaigning MP Andrew Griffiths, and already has the support of 44 MPs from no less than six parties in Parliament. The EDM urges the Government to consider a further cut in beer duty in the 2015 Budget “which would secure pub jobs, help keep pub pints affordable and support Britain’s much-loved pubs.” Brigid Simmonds is also urging BBPA members, and all those who would like to see a third, historic cut in beer duty, to write to their MPs urging them to support the measure. Brigid Simmonds comments: “Andrew Griffiths campaigns tirelessly for Britain’s beer and pubs, and we should all urge our MPs to support his Early Day Motion. I hope as many MPs as possible will join calls for a third beer duty cut in this year’s Budget. We can create new jobs and boost the economy, as well as keeping a pint in the pub as affordable as we can.”
Two pubs awarded three AA Rosettes for fine dining
Pub serves new charity beer created by local war veteran
The Lord Clyde in Kerridge, Bollington and the Wild Rabbit in Kingham, Oxfordshire joined a list of 22 restaurants to receive three rosettes, which are awarded to outlets that display “a passion for excellence, superb technical skills and an appreciation of culinary traditions”.
Rachel and Frank Valentine, who took on the Admiral Taverns-owned Sportsman Inn in Morley in October, are supporting regular Simon Brown in his new ale creation.
Simon Numphud, head of AA Hotel Services, said: “We are delighted to recognise our latest collection of restaurants that have moved into the top 10% of the AA rosette scheme. “These awards reflect the growing strength and depth of top-quality restaurants across the UK.” The Wild Rabbit was lauded by AA for its “winning combination of country charm and contemporary style” alongside its menu of “sophisticated platefuls” which included Monkfish wrapped in bacon with butternut squash, girolles and red wine sauce and cacao nibcrusted venison with girolles, celeriac and figs. It was also named Michelin pub of the year 2015. Graham Williams, manager of the Wild Rabbit, said: “The team are thrilled that two such great accolades have been awarded to them and look forward to producing exciting and innovative dishes into 2015.” The Lord Clyde was given its rosettes for “prodigiously talented” chef and co-proprietor Ernst Van Zyl’s menu, which features dishes such as wild boar and pineapple with Jerusalem artichoke and buttermilk and mushroom risotto with fennel, watercress and parmesan.
Brown and two friends, Pete Dunning and Dan ‘Baz’Whittingham, who were also injured in action, partnered with Marston’s to create a blonde ale which is labelled with the slogan: “Created by Heroes; Brewed by Marston’s; Enjoyed by Everyone”. Five pence from the sale of each bottle will go to Help for Heroes, which supports injured members of the Armed Forces and their families. Rachel Valentine said: “As soon as I saw that Simon’s beer was available to stock in the pub, I was straight on the phone ordering cases of the stuff. “We’re really proud to say that one of our locals, and friends, has been involved with creating this ale, and Simon is going to help promote the beer in the pub which is brilliant, as it really is for a great cause.” Brown, Dunning and Whittingham are all members of Help for Heroes’ Band of Brothers, which offers lifelong support to service men and women. Brown said: “We’re really grateful to The Sportsman, and for the support from Rachel and Frank, and hope pub goers will try the beer when they go to the bar and raise a glass to our wounded veterans.”
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Actor Neil Morrissey To Reopen Pub
while restoring generously proportioned rooms based on the original building layout. “While it means the Forest Side Hotel will have fewer rooms overall, the scale and standard of accommodation will be much higher so visitors will have the chance to experience luxuriously appointed rooms.”
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hotel news Harrison Pitt Architects Chosen For £2.5M Lakes Hotel Revamp
Andrew Wildsmith, who recently took over Forest Side Hotel, also runs hotels the Ryebeck in Bowness and Hipping Hall in Kirkby Lonsdale. Lancaster-based Harrison Pitt Architects has been appointed to work on the multi-million pound restoration of a historic Cumbrian hotel.
reconfigured and refurbished to create 18 larger en-suite bedrooms and three luxury duplex suites. The dining room will also be extended to open onto a new garden terrace.
The practice will oversee the £2.5m project to give the part Grade II listed Forest Side Hotel, Grasmere, a new lease of life following its acquisition by local entrepreneur Andrew Wildsmith.
Andrew Walters, architect at Harrison Pitt Architects, said: “We are thrilled to be returning this impressive building to its former glory. The scheme will improve the appearance of insensitive additions that have been made over the years
The hotel’s 23 guest rooms will be
IHG signs two hotels at Aberdeen International Airport InterContinental Hotels Group (IHG) has announced the signing of two hotels at Aberdeen International Airport: Crowne Plaza Aberdeen Airport and Holiday Inn Express Aberdeen Airport. Both hotels will operate under franchise agreements with long-time owner partner Dominvs Group. The 165-room Crowne Plaza hotel will be newly constructed within a two-minute walk of the terminal building. The hotel, which will open in 2016, will feature a number meeting rooms and an outdoor terrace, a gym, restaurant and bar, and ample car parking spaces for guests. The new-build Holiday Inn Express hotel will be located next door to the Crowne Plaza hotel and is expected to open towards the end of 2015. This property will feature 193 standard rooms and a breakfast/dining area. Anna Corkill, director of development for the UK and
Ireland, IHG, said: “We’re delighted to be bringing the Crowne Plaza brand to Aberdeen and to be expanding our Holiday Inn Express brand here. Aberdeen is a large hub for the energy industry in Europe and these two hotels are well placed to meet the needs of international and domestic business travellers who frequent the city.” Preet Ahluwalia, owner of Dominvs Group, said: “We couldn’t have asked for a better location at the airport. These two hotels complement each other perfectly and we look forward to opening their doors and welcoming guests travelling to Aberdeen.” Crowne Plaza Aberdeen Airport and Holiday Inn Express Aberdeen Airport join four other IHG properties in Aberdeen: Holiday Inn Express Aberdeen City Centre, Holiday Inn Express Aberdeen Exhibition Centre, Holiday Inn Aberdeen Exhibition Centre and Holiday Inn Aberdeen West.
He said: “Harrison Pitt’s expertise will help update the hotel to offer the comforts of contemporary accommodation while maintaining the building’s historic charm.”
Record Year For Uk Visits As Inbound Tourism Hits 32.4 Million A record number of overseas visitors travelled to the UK last year, according to preliminary results from the new International Passenger Survey from the Office of National Statistics (ONS). During January to November 2014 there were some 32.4 million visits to the UK from overseas visitors, an increase of 7% when compared to the same period in 2013. These overseas visitors spent just over £20bn, a 3% increase year-on-year. Figures suggest that there have been 13 million holiday visits to the UK over the eleven months to November 2014, surpassing the previous annual holiday visit record of 12.7 million in 2013. Patricia Yates, director of strategy and communications at VisitBritain, said: “Inbound tourism continues to be the fastest growing sector of the tourism industry and one of Britain’s most successful export industries, generating jobs and growth across Britain. We are delighted to have played our part in delivering this success.” VisitBritain has set its 2015 forecast, suggesting there will be 35.1 million visits in 2015 generating visitor spending of £22.2bn – an increase of 2.5% in volume and 4.5% in value. These spend figures would be a new record and break the £22bn barrier for the very first time.
EAT. DRINK. SLEEP February 2015
Industry Guru Hugh Taylor Obe Offers Marketing Masterclass At Hospitality Show 2015 Visitors to the UK’s biggest hospitality expo of 2015 will be treated to a marketing masterclass from Hugh Taylor OBE of Michels & Taylor. As Hilton’s former VP of Marketing, and past chairman of Visit England and the Hotel Marketing Association, Mr Taylor will be offering his insight into the state of today’s hotel brands, large and small, and how they can optimise performance. Since graduating from Penn State University over 20 years ago with a Masters in Marketing, Hugh Taylor has run marketing departments for four prominent hotel chains. His positions have included marketing director of Radisson Edwardian & Ramada Jarvis, vice president of marketing for Hilton UK & Ireland and regional vice president for Hilton. He has also been chairman of The Hotel Marketing Association, chairman of Visit England and a director of Visit Britain, and in 2008 was awarded an OBE for services to hospitality and tourism. Mr Taylor will be giving a 45-minute session as part of the Business Briefing Stage at the show next week, followed by a brief question-and-answer session, allowing attendees to gain from his experience and expertise. Mr Taylor’s session, entitled ‘Marketing: Making your brand the talk of the town’, forms part of the Business Briefing Stage at the event. These sessions offer highly focused advice and insight, alongside stimulating discussion and debate on the hottest trends and topics in the industry today. Taking place at Birmingham NEC from 19th to 21st January 2015, the Hospitality Show brings together an extensive audience of senior decision-makers from the industry. This year’s event focuses on the ‘Best of British’, aiming to act as a launchpad for everything great in British hospitality right now. Other key events at the conference include the HOSPACE Hub, the epicentre of technology for the hospitality industry, appointments with business mentors for one-to-one consultations and the Star Product Award,s which will celebrate the industry’s most ground-breaking products for 2015. Find out more about the conference and book your place now at www. hospitalityshow.co.uk
Hotel Property Prices Up By 17.2%, Says Christie + Co Confidence returned across the hotel industry and transactional activity accelerated in 2014 resulting in average business property prices in the hotel sector increasing by 17.2%. This is according to the annual Business Outlook 2015, published by property advisor Christ + Co, which found investors from North America coming into Europe were principally responsible for driving this price increase. Chris Day, managing director at Christie + Co, said: “We saw trading performances gradually strengthen and funding become more available. A number of portfolio deals were transacted during the year and in the majority of cases we were able to drive prices and exceed initial expectations.” During 2014 hotel owners and debt holders rushed to capitalise
on the hunger for hotels, which are seen to offer attractive returns and opportunities to add value, according to Christie + Co. Sale prices were driven forward and the sale of 21 Holiday Inn hotels to Kew Green Holdings provided just one example. Christie + Co reported that it had the busiest week of the company’s history in 2014, selling 42 hotels with a total value of more than £500m. Looking forward to 2015, Day said: “There remains equity looking for more investment opportunities and plenty of buyers around who are willing and able to complete deals and so we can expect more opportunities to come to market. I think we can expect more single assets to come to market as hotel portfolios are rationalised.”
National Geographic Launches Boutique Hotel Concept The National Geographic Society has announced it will launch National Geographic Unique Lodges of the World, a collection of boutique hotels in ‘extraordinary’ places around the world. Selected through a rigorous evaluation process, the lodges aim to offer an “outstanding” guest experience while supporting the protection of cultural and natural heritage and embracing sustainable tourism practices. The initial collection – numbering 24 properties on six continents – includes properties in High Atlas Mountains, Morocco, Serengeti National Park, Tanzania, Great Barrier Reef, Australia, Osa Peninsula, Costa Rica and Machu Picchu, Peru. Lynn Cutter, National Geographic’s executive vice president for travel and licensing, said: “The National Geographic brand is universally
recognized for its commitment to exploring and protecting the planet, so we are uniquely positioned to unite and promote these exceptional properties and to set a new standard for tourism.” “These lodges share the society’s vision of preserving the planet for future generations and they demonstrate that sustainability and a world-class guest experience can go hand-in-hand.” The collection builds National Geographic’s travel portfolio, which includes National Geographic Expeditions, Traveler magazine, travel books, photography courses and the NatGeoTravel photography community.
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TME Celebrate 25th Anniversary at Casual Dining 2015
Food businesses looking for innovative temperature measurement solutions should visit TME’s stand at this year’s Casual Dining exhibition at The BDC, London (25-26th Feb). To celebrate 25 years at the cutting edge of digital thermometer design and manufacture, this family-run, British business will be offering exclusive previews of the brand new additions to their digital thermometer range being launched during 2015. Come and see us at Stand M234. MD, Tom Sensier says: “For 25 years our formula has remained the same: high-accuracy, UK-built thermometers and probes, cost effective but with a bespoke edge. We aim to make the next 25 years even more successful as we prepare to launch TME’s best and most innovative temperature solutions to date.” TME’s range of high-performance thermometers and probes are the obvious choice to help restaurants and caterers to improve safety and quality in catering and hospitality, with high-quality, high-accuracy equipment, provided at competitive prices and with a personal touch. Innovations Over the past 25 years, TME has developed an impressive track record of continuous innovation, always with the customers’ needs in mind: • 1992: Launched one of the first microprocessor controlled thermometers. • 1992: Developed ergonomically moulded probe handles to dishwasher safe standards – unchanged for over 20 years, proving the effectiveness of their design. • 2004: Launched the SOLO, one of the first button-free pointand-probe thermometers - both low-cost and accurate to HACCP requirements. • 2008: First thermometer manufacturer to combine barcode technology with downloadable temperature readings with the launch of the MM7000 ThermoBarScan Thermometer. • 2011: Developed 3-second response ThermaSprint needle probes – up to 10x faster than the competition. • 2011: First thermometer manufacturer to launch a Sous Vide Kit for chefs, including a specially designed fine needle probe. • 2015: 1st time exhibitors at the Casual Dining Show, with exclusive previews of new product launches for 2015. Visit the TME stand for expert advice on problem temperature applications – we welcome all enquiries. And remember to ask about our unbeatable Thermometer for Life guarantee: to repair/replace any thermometer you damage for no more than £35. TME – When temperature matters For more details on TME’s extensive range of thermometers and temperature sensors visit www.tmelectronics.co.uk for online purchasing or contact the Sales Team on 01903 700651 firstname.lastname@example.org
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‘TURKISH TOWELS – Anc ent Wonders for Today’s L festyles’ Showcase n Manchester and London February 2015
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Good things come in small packages
FRIMA shows compact, multifunctional 112T at Casual Dining 2015, 25 – 26 February Stand G15 The BDC, London Those cooking in kitchens where space is limited but expectations high are always looking for equipment that offers big functions in a small footprint. FRIMA’s compact VarioCooking Center Multificiency 112T on Stand G15 offers the solution to this conundrum. The 112T is a tabletop version of the full-size FRIMA VarioCooking Center Multificiency. It’s a multifunction cooking appliance, which allows chefs to boil, grill, fry, low temperature cook and deep fry, precisely and easily, all in one unit. It’s up to four times as fast, and saves up to 40% in energy, compared to conventional appliances. Despite measuring just 962mm wide by 800mm deep and 400mm high, it has two 14 litre pans, giving it the same capacity as its larger stablemate, the VCC 112. The 112T takes space-saving multifunctional cooking technology to a new level. It can replace kettles, tilting pans, bratt pans, fryers and griddles, saving 30% or more space in the kitchen. “The great thing about the 112T is that it can be used anywhere,” says Graham Kille, managing director of FRIMA UK. “On a table, a work surface, a central cooking block or moved to where it is needed for any casual dining situation. It’s just as versatile as the
established VarioCooking Center models, but takes up much less space.” The 112T features several new intelligent cooking processes of special interest to the casual dining sector, including automatic processes for sous vide, confit and steaming. As with all the VarioCooking Center’s processes, they cook without the need for monitoring and with no chance of sticking or scorching. Visitors to the stand will be able to see the 112T and watch videos of it in action to get an idea of its capabilities and the vast array of cooking processes it can tackle. The larger VarioCooking Center 211+ will also be on display, so chefs and managers will be able to choose which size is best suited to their operation.
For information and brochures, or to come to a free Cooking Live demonstration, call FRIMA UK on 0845 680 3981, email firstname.lastname@example.org or visit www.frima-uk.co.uk
VarioCooking Center MULTIFICIENCY® 112T
» Maximum flexibility in the
smallest space, without compromise! We use it every day and we‘re big fans. Why not try it now, for free, in your own kitchen? Register for a free trial: www.kitchenrevolution.biz
Boiling, frying, deep frying.... up to 4 times as fast* precisely and easily All in one unit
Winner of Best Trade Show (<2000m2) AEO Excellence Awards 2014
Register for your award-winning show today! “It’s great to finally have a trade show dedicated to our industry. A really worthwhile visit!” STEVE HOLMES, MD, ASK ITALIAN RESTAURANTS
RESTAURANTS PUBS HOTELS CONTRACT CATERERS GROUPS INDEPENDENTS
REGISTER FOR YOUR FREE TRADE BADGE TODAY! Visit www.casualdiningshow.co.uk quoting priority code ESD4
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Casual Dining 2015 Innovative show features Casual Dining – the award winning event for the UK’s £6.9bn casual dining market – returns to the Business Design Centre in Islington, London, on 25-26 February. Here’s a taste of what’s on offer for hospitality buyers this year. Busy, vibrant, relevant, innovative, excellent, and essential – these are just some of the words attendees used to describe the launch of Casual Dining, which attracted 3,655 industry professionals in February 2014. For 2015, Casual Dining aims to raise the bar again, with a 45% increase in exhibiting space taking the show up to the venue’s upper feature level for the first time. Catering specifically to the business needs of casual dining operators (including multiple and independent hotels, bars, and restaurants), Casual Dining 2015 will feature over 170 suppliers showcasing an innovative choice of food and drink, equipment, interior design, furniture, technology and table top. “It’s great to finally have a trade show dedicated to our industry,” says Steve Holmes, managing director of Ask Italian Restaurants. “[It’s] a really worthwhile visit.” “Casual Dining brings independent businesses and large chains together in a unique venue, with lots of innovative companies showing us the future in casual dining,” agrees Trevor Reeves, purchasing and supply chain manager, T.G.I. Friday’s UK. New additions to the show’s exhibitor line-up include Coca-Cola Enterprises, Jägermeister, Miller Brands, Britvic Soft Drinks, Liberty Wines, Bermar International, catering butcher and wholesaler Hensons, AAK foodservice, Young’s Seafood, Paramount 21, Rombouts Coffee, Fever-Tree Premium Natural Mixers, d’Arta, Delice de France, Tudor Tea & Coffee, Ambach Ali Spa, Frima International, TM Electronics, and Ambican packaging. Returning exhibitors include Reynolds, Fresh Direct, Plus Foods/BRF, Pan’Artisan, Lamb Weston, McCormick Flavour Solutions, Essential Cuisine, DiSotto Foods, McCain Foodservice, Metro Drinks, Estrella Damm, Berryshka (award winning Slovenian spirits and liqueurs), Rational UK, Eden Contract Furniture, Unox UK, Adande Refrigeration, Catering Design Group, The Menu Shop, Magrini and more.
In addition to 50 extra stands, the new upper feature level will also be home to a second, new show theatre – dedicated to Drinks Innovation. The Speciality Wine Village is also new for 2015, it joins the Craft Beer & Cider Showcase and sold out Artisan Spirit and Cocktail Lounge. The Keynote Theatre meanwhile, one of the show’s most commented upon features, will be back with another ‘high profile’ programme for 2015. Confirmed speakers and panellists include Karen Forrester (T.G.I Friday’s UK), Stephen Holmes (ASK Italian and Zizzi), Alasdair Murdoch (GBK), Scott Macdonald (Bill’s), Trevor Watson (David Coffer Lyons), and Ian Neill (Wagamama, Las Iguanas, Jamie’s Italian, Pizza Express, Leon, K10). Representatives from The Ritz, Four Seasons, Generator Hostels, Kew Green Hotels, Copthorne Hotels, GLH Hotels, Grange Hotels, Accor UK Hotels, Taj Hotels and Resorts, AB Hotels, Grange Hotels, The Bulldog Hotel Group, BaxsterStorey, Browns, Carluccio’s, Center Parcs, La Tasca, Loungers, Mitchells & Butlers, The Restaurant Group, Tragus Group, Wagamama, Wahaca, Whitbread – and thousands of independents, are among the ‘who’s who’ of big name buyers that have already pre-registered to visit. Over 4,000 are expected to attend. New launches for 2015 The following are just some of the latest innovations on show: Karimix, creators of hand-cooked relishes, chutneys, and sauces from South-East Asia, is introducing its new pastes for soups and rice; including Miso, Raman, Pad Thai and Tom Yam (available from 1kg up to 10kg). Ambach is showcasing its new compact multifunction cooking system – the IQ850. At 800mm wide, IQ850 is ideal for caterers with limited space who want to deliver a varied menu.
Award winning sandwich maker Raynor Foods is exhibiting its new range of pasta salads, seeded sub rolls, baguettes and sushi products. Lutosa is presenting its new Skinny Fries. Coated, super-crunchy, and slightly salted, they are a fun side dish or an amazing appetizer with dips. Renowned for its outstanding range of Malt Whiskies, Gordon & MacPhail is exhibiting the newly packaged award-winning Benromach. They are also unveiling Scotland’s only field-to-bottle vodka, Arbikie, and Gordon Castle Gin. Pidy is showcasing a range of pastries from their Eating Moments selection; including sweet and natural flavoured Tellines and the new Corolle 85. Both can be served with sweet or savoury fillings. Cheese Cellar’s highlights include Emmi’s Swiss Fondue Mini Pot, that’s ready to serve in one minute. While Kale Pesto, BBQ Sauce and Chipotle Relish are just some of the new recipe developments from Huge Sauce. Beechdean Dairies is launching the Best of British Flavours under the Loseley brand. Flavours include Eton Mess, Sussex Pond Pudding and Bread & Butter Pudding. UCC Coffee UK & Ireland is showcasing its new Victoria Arduino Mythos One grinder, plus the latest espresso equipment including Nuova Simonelli Aurelia II T3 and Black&White One. Broughton Ales is exhibiting their full 10-bottle craft beer range, along with two new Craft Keg beers – the Dark N’Cloudy Vanilla Oatmeal Espresso Stout and a hop infused citrus lager called Broughton Blonde. To register for your free trade ticket, visit www.casualdiningshow.co.uk and quote priority code EDS4.
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the only dedicated show for the UK pub industry Set to become the first trade show exclusively designed for the UK pub industry, PUB15 launches on the 18th February 2015 for two days of inspiration, insight and innovation. Taking place at London’s Olympia, the free-to-attend show aims to provide the modern day publican and pub entrepreneur with access to the leading lights within the sector, connecting them with key suppliers, trend setters and industry peers.
Targeted at multiple and independent operators, PUB15 features a stellar line up of exhibitors, seminar discussions and demonstrations to enable pubcos and owners to drive their businesses forward, discover new products and emerging trends and unearth some of the secrets of success behind the country’s most profitable operators. PUB15 reflects the exciting and prosperous opportunities available within the current on-trade arena and is supported by key industry figures such as the BII, ALMR and Sawdays.
Discover the best Featuring a range of handpicked exhibitors covering all the areas necessary to run a successful pub business, PUB15 presents a premium showcase of products and services aiming to boost the profile and profitability of your business. Exhibitors cover design and interiors, premium spirits and wine, craft breweries and beer, technology, food and drink, bar and kitchen and tableware, as well as business support services including marketing and brand awareness, staff recruitment and training, legal and finance. Confirmed exhibitors include Boutinot, Concorde BGW, Frobishers, Greene King, CPL Training, Nestle UK, Sky, Punch Taverns and Sipsmith.
Britain’s top talent on tap Learn more about the ins and outs of running a successful pub or bar as PUB15 serves up a range of free, straight-talking seminars and panel discussions. Covering all the essentials needed to run and manage a profitable pub business, the sessions, supported by Elliotts, offer firsthand knowledge, insight and advice into running a thriving pub, with guest appearances from the brains behind some of Britain’s most successful bars. Key areas include investment and forecasting, realising greater profit, food and drink trends and marketing and recruitment, with five seminars or panel discussions showcased each day to help pubcos streamline the running of their businesses, boost revenues and elevate profit.
Learn how pub food guru Tom Kerridge made his galactic leap in gastro food provision to become the UK’s only two Michelin starred pub. Curious about craft? Hear more from Nick Miller at Meantime Brewery as he joins beer expert Sophie Atherton to explore why us Brits have such pumped up affection for craft beers. The full programme of seminars, features and panel discussions is available on www.thepubshow.co.uk
Visitor information Event dates: Wednesday 18 February: 10:00 - 17:00 Thursday 19 February: 10:00 - 17:00 Location: Olympia West, Olympia Exhibition Centre, Hammersmith Road, London, W14 8UX www.thepubshow.co.uk @PubShowUK
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A NEW EVENT, A NEW APPROACH
REGISTRATION NOW OPEN PUB15 IS A NEW EVENT WITH A NEW APPROACH FOR A NEW-LOOK SECTOR. THESE ARE CHANGING TIMES FOR THE PUB INDUSTRY, WHICH IS EXACTLY WHY THIS EVENT IS NEEDED TO BRING THE INDUSTRY TOGETHER WITH A FOCUS ON SHARING IDEAS, INDUSTRY ISSUES, AND KNOWLEDGE.
THE BUSINESS SESSIONS
Featuring a range of handpicked exhibitors covering all the areas necessary to run a successful pub business, Pub15 presents a premium showcase of products and services aiming to boost the profile and profitability of your business.
An inspirational programme of free-toattend seminars, covering all aspects of running and managing a profitable, successful pub business â€“ presented by leading industry contacts and pubowners including Tom Kerridge, Kate Nicholls - ALMR, Matt Eley - Inapub, and many more.
The show provides an important opportunity to bring the industry together as a whole; allowing you to network and do business with friends, peers and potential clients.
REGISTER NOW AT
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rexmartins My name is Martin Porter the managing director of rexmartins and I’ve worked in the catering industry for over 30 years. I started my own refrigeration business in 1986 and sold the business to a large corporation in 2007. I’ve worked on many projects from single outlets to large organisations with multiple sites including hotels, restaurants, bars, shops, schools, hospitals, office complexes and stadiums. I became aware of a gap in the market delivering expert knowledge and experience, from which I felt many other businesses would benefit and deserve the same professional service, and this resulted in the creation of rexmartins. We pride ourselves in guiding you to achieve the best products for your business, offering quality service and technical support to our customers throughout their experience with us. Rexmartins provides established brands from all sectors of catering supplies and equipment, front and back of house products and air conditioning.
Over the next few months we’re exhibiting at three large catering and hospitality shows namely, The Hospitality Show at the NEC Birmingham, Pub 15 at Olympia London and Casual Dining at the Business Design Centre Islington. These shows offer the opportunity for our customers to view a small sample of our products, as well as benefitting from our team’s extensive product knowledge. We view our expertise as one of our most valued qualities, guaranteeing security and comfort that your enterprise is making the right decision on purchases. We will be showcasing a variety of crockery ranges from well known brands, alongside state of the art catering equipment. We deal directly with all the major manufacturers and have excellent relationships with all the companies in our industry, as we have been working with them for many years. This enables us to supply the latest products at the very best prices and warranties.
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Returning bigger, fresher and more innovative than before IFE 2015 provides the perfect opportunity to discover inspiring food and beverage and the latest products to hit the market. IFE 2015 will highlight a wealth of professionals from the sector, providing new and exciting insight, ideas and products to inspire and drive the industry. IFE 2015 is set to open its doors to an estimated 27,000 visitors and will host 1,200 exhibitors over the four days. This year’s exhibition will not disappoint, as IFE 2015 comes with new features including the Artisan Food Market, The Small Producer Village and Gourmet Drinker, allowing visitors to sample and learn about products not currently widely distributed. IFE 2015 will also showcase the latest technologies to influence and shape the industry. Luke Stephen’s, Head Chef of the Bull and Willow Room in Great Totham, Essex will be attending the exhibition in March and comments: “IFE is a fantastic event as it provides me with insight into new trends and new equipment, and has plenty of great networking opportunities. IFE is great for meeting new independent suppliers as well as catching up with new products from familiar faces.” Having secured some of the industry’s most talented chefs including Simon Jenkins, Rob Kennedy and Christopher Basten; IFE 2015’s Skillery is the place to go to boost culinary know how and learn the latest tips of the trade. As well as a stellar line up of keynote speakers and high profile chefs, IFE 2015 has partnered with some of the industry’s most influential associations including the British Frozen Food Federation (BFFF), the Food and Drink Federation and the Craft Guild of Chefs. Staged at London’s ExCeL Centre between 22-25 March and co-located with Waste-Works and Pro2Pac, IFE 2015 is spilt into nine sections including, Speciality and Regional Food from Britain and Ireland, Cheese & Dairy, Meat & Seafood, Bakery & Confectionery, Ingredients, Health & Wellbeing, Drinks and General Food, covering every possible angle of interest for contract caterers. Make sure you register now to attend Europe’s leading industry event. To find out more visit the new look website www.ife.co.uk and follow the action on Twitter @IFEexhibition using #ife15.
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The Expowest Cornwall Trade Show Has Cornwall Covered! For over 30 years Expowest Cornwall has been the region’s premier hospitality and catering trade show. Every year this show is the place where suppliers large and small showcase their latest products and services to Cornwall’s trade buyers. This year’s Expowest Cornwall takes place at the Royal Cornwall Showground near Wadebridge from Tuesday 3rd to Thursday 5th March. You will see a wide range of different exhibitors showcasing everything from fresh produce to foodservice, bakery to business services, drinks to catering equipment, and speciality foods to sundry supplies, plus much more besides. With such a broad and comprehensive range on display the show attracts buyers from hotels, restaurants, pubs, cafes, supermarkets, grocers, delis, farm shops, independent stores, holiday parks & tourist attractions, schools, colleges, universities and hospitals. The show has a strong Cornish flavour, and in the space of just a few hours you will meet the region’s major suppliers.
This year’s exhibition will see the return of the Speciality Food area, sponsored by Taste of the West and focused on speciality quality, artisan, local foods as well as flavours from further afield. The Demo Area will also be back, which is sponsored this year by Cornwall College Business. The show provides a place where the whole Cornish business community gets together to enjoy the company of colleagues, suppliers and customers. Perfectly timed and showcasing products that cover the whole of the hospitality and catering market; this show really does have Cornwall covered!
You can see more details about the show at www.expowestcornwall.co.uk. You can register for your complementary ticket on the website or by ringing 01934 733456. Why not keep up to date with the latest show news by following @expowest_uk on Twitter?
The best spread of food, drink, catering and hospitality trade shows across the South West...
“We met lots of interesting suppliers and can’t wait to introduce the new delicious local ingredients & drinks.” ROYAL OAK, WITHYPOOL THE SOURCE TRADE SHOW
4 - 5 February 2015 Exeter www.thesourcetradeshow.co.uk
3 - 5 March 2015 Wadebridge www.expowestcornwall.co.uk
3 - 4 June 2015 Cheltenham www.thefoodanddrinktradeshow.co.uk
“Great atmosphere and a really good vibe. We have lots of new customers and good interest in our new products. We will be very busy over the next few months capitalising on all the business from the show. This is the best show we have attended to date.”
Ticket hotline 01934 733456 Stand bookings 01934 733433
ANDY VERCOE, WESTCOUNTRY FRUIT SALES EXPOWEST CORNWALL
These trade only events are organised by HALE EVENTS LIMITED HOUSE, by OLDHale CHURCH ROAD, AXBRIDGE, SOMERSET TELEPHONE: 01934 733433 www.hale-events.com These trade only eventsPREMIER are organised Events Limited, Premier House,BS26 Old2BQ Church Road, Axbridge, Somerset BS26 2BQ Telephone: 01934 733433
Electronic Point of Sale
EPoS • Point One EPoS • MBL Solutions • Star EMEA
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What is EPoS? What EPoS is will depend on who you talk to. EPoS (Electroinc Point of Sale) was the next level of progression from ECR’s (Electronic Cash Registers). Lots of clients within a range of industries still use their EPoS till system in the same way as they would an ECR but most EPoS systems can do so much more. Depending on the supplier of software and the level clients want to take loading their stock and products in to the system it can become a very powerful business tool. EPoS systems with the hospitality market can deal with on-line orders, deal with multiple methods of payment, process orders from a range of input methods and deliver business owners detailed reports and business critical information at the touch of a button.
EPoS SYSTEMS for Hospitality Pubs, Restaurants & Hotels Emperium EPoS sells a world class, industry specific software across 21 different countries, and by working with other industry partners and its subsidiary EPoS Direct it can supply a range of hardware solutions to support the varied demands of its clients. Emperium Software recognise that different business’s need different solutions. From its internal software dashboard it can tailor the functions of the software to meet the needs of its client and adapt as the clients business
model evolves and develops over time. The Hospitality software has evolved and moved forward with the industry and allows for a customers business to change and develop. Many pubs now offer a food or tab service, rather than just drinks served over the bar. For this reason they need to be able to track table orders, merge tables, and change table plans to accommodate different client events. The Emperium Epos software can deal with this. Tracking staff working hours is important as well. Traditionally this has been done with clocking in machines, this can all be done through touch screen tills, either by log in codes and passwords or ‘biometric scanning’ (finger print recognition). Restaurants may offer a table service so will need functionality to support this like the pubs, but many are now offering a take away service as well. By altering the configuration of the software setup the software can be programmed to give the very different requirements of the service through the same terminal. Hotels, particularly large hotels need additional functionality, and although Emperium Software is used in a number of smaller hotels, the demands of larger hotels are not catered for at its current level of development. This may change in the future. Emperium pride its self on providing and solid solution for its core business, which is restaurants, pubs, take away food establishments and businesses who have any combination of those three.
The Future of EPoS For Emperium EPoS, development is an ever evolving task. Over our 16 year history new functions are always being included. For the take away industry our route planning and mapping for deliveries was seen as cutting edge 1 year ago. Looking to the future integration with other systems; multi-channel systems are moving fast with clients and consumers wanting enhanced shopping facilities, so orders can be tracked through websites, text messaging and email. Payment systems are changing with new forms of payment systems coming through. Emperium programmers will remain at the fore front of development and continue to work with its client to ensure what we are developing is in-line with the industries requirements and customer’s needs. As a software company that works only with Windows as an operating system, we will continue to work on this platform so that the operating system is stable and supported ensuring the EPoS is reliable and will be as integrated and compatible with other systems that business’s use on a day to day basis, this is not just the Microsoft Office Suite, but Sage & SAP.
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Case Study: River Cottage About River Cottage River Cottage is an award winning restaurant and deli concept led by Hugh Fearnley-Whittingstall.
Stock Control – managing stock on Wet and Deli items Using pointOne EPoS, River Cottage now has total control over its stock operation. It can do individual stock checks in real time, revealing exactly what’s in stock at any one With existing venues in Axminster, Bristol, time without having to physically check its Plymouth, and Winchester due to open later whole inventory. this year, the restaurants (canteens) showcase the very best sustainable produce. Sally added “We also have a flag system Business case for EPoS River Cottage is growing steadily and plans to open new canteens in the future. To manage this expansion the company was looking to invest in a flexible new EPoS solution that was more aligned to the canteen side of its business and one that was web-based, so the management team could centralise control, and access the business remotely from any location.
Conclusion Sally Gale concludes “pointOne is a dynamic which notifies us of anything that needs company who really understands our re-ordering, so we now have more efficient business and we would definitely recommend stock control in the organisation making it them. PointOne EPoS is the perfect solution for River Cottage and offers a real return on less likely that goods will be out of stock”. our investment”. Centralised Reporting with remote access from any location Sally Gale continued “We pull off a lot of reports using pointOne’s Head Office facility. Previously these were collated and then had to be emailed to the appropriate person, but now we can just go straight in to the system set up a report and download it in real time, which gives us instant access to information which can help with business planning and making financial decisions. Furthermore, I can be sitting in any location yet I access all the information I need remotely, so I know exactly what’s going on with the business.”
Why pointOne? River Cottage reviewed several EPoS solutions in its quest to find a replacement for its existing system, which was more aligned to retail selling. The company decided upon pointOne as they were impressed by the company’s dynamic internal design team who could manage upgrades and provide support on technical issues in-house. PointOne aids integration to make voucher system at River Cottage more secure Sally Gale, Finance Director at River Cottage As part of its offering, the River Cottage group summed up “We liked pointOne’s EPoS has a gift voucher service for customers that solution and liked the way pointOne was originally designed for on line purchases operated, as they instantly understood our but was extended to all areas of its business business requirements”. including all the Canteen and Deli operations.
To resolve this pointOne developed a piece of software that linked to the River Cottage website and customer database, so that when customers redeemed a voucher (whether in the Canteen or Deli) it could be put through the till at the point of sale and verified immediately.
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New Integrated Platform For Retail & Hospitality Allowing You To Manage Every Aspect Of Your Business From One Centralised Database. The Challenge for Retail, Hospitality and Fashion Environments In business, ‘the customer is always right’, and in today’s consumer-centric environment, there is more focus than ever on creating a seamless online and offline shopping experience. Poor strategies continue to create unfulfilled customer experiences, increasing the numbers of abandoned purchases. Challenges include long queue times resulting in lost sales, disengaged customers and lack of available stock. These perpetual customer complaints may still arise, but luckily new technology allows merchants in the retail and hospitality industry to overcome these obstacles.
The Solution THE INSPIRED SUITE: ONLINE & OFFLINE SALES, STOCK AND CUSTOMER MANAGEMENT FOR RETAIL & HOSPITALITY The future of EPoS lies in a centralised system handling all your data in a single database, managed through a till or network of tills. Having focussed in the retail and hospitality arena for over 16 years, MBL Solutions has developed a completely consumer-centric integrated solution, with the aim of improving business strategies and implementing a platform that enables you to track a customer’s journey at each encounter.
Inspired Suite - The Core Products within One System INSPIRED EPoS & E-COMMERCE SOFTWARE: CUT QUEUE TIMES & CAPTURE DATA AT THE POINT OF SALE The heartbeat of the Inspired Suite. Cut queue times with a fast, premium, cloud-based point of sale software that provides a feature-rich solution to help your business grow across multiple channels. Inspired EPoS Software allows customer information to be captured at the point of sale. Working as a stock management system, Inspired EPoS Software will reduce business costs, improve cash flow and prevent lost sales.
INSPIRED LOYALTY: MOTIVATE, ENGAGE & REWARD CUSTOMERS Through the Inspired Suite, we are able to track consumer information, allowing your business to identify what motivates customers to buy more. By creating personas, we help your business to engage with and reward customers based on who they are, what they buy and how often.
GIFT CARDS: MANAGE GIFT CARD AND LOYALTY SCHEMES Gift Cards are one of the biggest developing areas of marketing and, managed correctly through the Inspired Suite, can work as an intelligent marketing tool.
To find out more about the Inspired Suite, visit:
or call 0191 250 4530 Get in touch with MBL Solutions’ sister company, Inspired Retail, for hardware, cash registers and peripherals on 0845 226 3212 or visit www.inspired-retail.co.uk
NEW FREE OF CHARGE DIGITAL RECEIPTING SERVICE
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New free of charge digital receipting service from star micronics sends copies of printed receipts direct to the cloud via secure Microsoft Azure cluster International POS printer manufacturer Star Micronics announces the launch of its new free of charge digital receipting service, offering the hospitality operator a low cost and fast route to providing the customer with a digital copy of the printed receipt as well as access to analytics, a customer service survey and device management tools. Star’s digital receipting eliminates the issues typically associated with email receipting including spam, taking a high quality photo of the receipt and privacy issues. The immediate advantage perceived by the customer is the choice to remain anonymous and yet still receive a digital copy of the receipt. Star’s digital receipting provides a secure driver based cloud solution that allows a digital copy of the receipt to be claimed and saved on a customer’s mobile device of choice. Receipts can only be claimed once and are then deleted while saved receipts can subsequently be viewed by date or by hospitality operator. Triggered by a traditional printed receipt, the digital receipt
is ideal for hospitality operators of all sizes looking to offer customers the flexibility of a digital receipting service at no extra cost. Hospitality operators may wish to incorporate the AllReceipts API into a loyalty card scheme allowing customers to retain loyalty information / coupons on their mobile device. This service will be available on all models of the hugely successful TSP100 futurePRNT™ series from April 2015 and will then follow through on Star’s other ranges of receipt printers, most notably the TSP654II series. In addition to providing digital receipts, AllReceipts offers a number of transaction analysis and device management tools. The AllReceipts App invites customers to respond to a suite of easily recognisable icons to acknowledge the quality of service received before claiming their latest receipt. All responses are sent to the survey dashboard for analysis, thus allowing hospitality operators to assess how many customers have claimed receipts and their level of satisfaction at the service received. With the Device Management Tool,
hospitality operators are able to monitor real time status across the installed base of printers and immediately identify any issues to be addressed with refreshed error status notification on a comprehensive cloud based dashboard. The link between the Device Management Tool and Survey tools will further allow hospitality operators to drill down to the exact POS station involved and determine any issues to be resolved. Annette Tarlton, Marketing Director, Star Micronics EMEA, states: “Star has used its considerable expertise in receipt printing to develop a cloud solution that responds to today’s rapidly changing POS environment. Designed to accompany the traditional printed receipt, AllReceipts offers hospitality operators of all sizes an immediate free of charge, secure and easy route to digital receipting with analysis and device management tools, while providing customers with a flexible and reliable means of saving and viewing receipts on their mobile device of choice.”
Contact Star UK www.star-emea.com Tel: + 44 (0) 1494 471111 36
• Decostar • Alivar • Finch Interiors • Focus SB • Starscape
ALIVAR, HARD ROCK HOTEL & IBIZA A perfect combination!
A successful partnership, the perfect combination that brings together ALIVAR exclusive furniture and the legendary Hard Rock Hotels and Cafes brand, all with the incredible island of Ibiza as the backdrop. >>
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interior design << This is a five-star hotel that is the result of close collaboration between ALIVAR and a high-end Spanish hotel group that manages a large number of hotels around the world. The views from the hotel are incredible and the rooms provide a sensory experience bolstered by the comfort and elegance of the furnishings. ALIVAR takes great pride and satisfaction at having been able to contribute to the dreams of so many guests: to be able to relax and enjoy the unique and fascinating style of the hotel while immersing themselves in the magical atmosphere of the island. In fact, every corner of the hotel has been designed to ensure that guests have a memorable stay. The exclusive rooms, decorated with the famous collection of personal and original items from legendary music icons, match perfectly with ALIVAR furniture. The products selected for this prestigious collaboration include: the PORTOFINO sectional sofa, the T-GONG and HARPA side tables and the RADAR table, all designed by architect Giuseppe Bavuso. Internationally renowned, ALIVAR has brought significant projects to fruition all over the world through its Contract Division. It has furnished public buildings, banks, museums, theatres, cruise ships, and even bars, restaurants, hotels, residences and more. The quality of its production, its productive flexibility and its efficient organisation are the strengths that allow ALIVAR to make such Contracts. ALIVAR draws on the resources of its region and environment as the source of its exquisite leather goods and workmanship, based on artisan values while staying innovative and cutting-edge. This is why ALIVAR has the honour of being "100% Made in Italy", a prestigious certification that only few Italian companies are awarded, and which certifies all of the raw materials and semifinished products as all being of Italian origin, products that are the result of traditional artisan craftsmanship. 42
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2014 was a busy year for Finch Interiors. Lots of new projects, lots of new clients & lots of new projects with existing clients. Finch Interiors is in its 7th year now, from the very humble beginnings of kitchen table business just off of the Essex Road to a fabulous first floor office above Forge & Co in Shoreditch. It’s been quite a journey but with one philosophy in mind, make every project different, do not have a house style & design the spaces that people want to talk about. In the spring we opened our 5th Breakfast Club in London Bridge. The concept was all about a London Pie & Mash Shop that you might stubble across, hungover & craving comfort food or have as regular treat yourself to proper grub venue. The ceiling is exposed and pink, there are pineapples on the table, a grub on/ off light for the dumb waiter and loads of nostalgia in the detail. Every breakfast club is truly different with a different ‘big idea’ that stitches the whole thing together and makes people stop, stare & queue to get in. The social media buzz around The Breakfast Club brand is something to behold. It’s the place to be seen that’s for sure. We at Finch Interiors just love working on it. The challenge to create something new every time that people will talk about is what gets us up in the morning. Sex drugs and bacon rolls, bring it on. One of our new clients for 2014 is Nando’s Grocery. They came to us in the summer and asked us to create a truly unforgettable exhibition stand for a trade show in Paris. This brief was all about the sauce. Hundreds maybe even thousands of bottles for people to taste and fall in love with. The concept ‘spice up your Paris with Nando’s’ is all about fun and great sense of humour. The Team that we worked with from Nando’s are fantastic. What an enthusiastic & passionate group of people, all in love with the brand they work for. A very fun project with lots of banter and good results we here. They were definitely the talk of the show when people started dancing on the sauce table. Most Finch Interiors projects happen in London but one project that happened outside of the capital last year was a late night bar in Bath. The owner was very keen to get his bar firmly on the map as something not to miss. The Common Room is over two floors and the concept is all about ‘pimping up every day things’. Why just have a disco ball if you can make the whole room a disco ball & why not have a Hugh Hefner bunny girl swimming on the ceiling. The Common Room verges on the surreal at times but sort of works. People just love something different to look at and here it’s in every corner. Our favourite has to be the Camel. Of course a good year couldn’t be called a good year without those all-important design award nominations. We love awards but we only like projects that are sustainable for our clients. If it works for them then it works for us. This year ‘The King of Ladies Man’ & The Breakfast Club Battersea were shortlisted at the 2014 Restaurant & Bar Design Awards. We didn’t win but just being invited to the party is great for us all. Success all round & a heavy night out.
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ade in Britain, finished by hand. Focus SB are the experts in manufacturing electrical accessories of distinction and unparalleled quality for the hotel and hospitality industries.
Their unique, Sussex based, manufacturing facility ensures the best possible quality and flexibility, enabling them to produce a wide range of standard and bespoke designs to individual requirements. The attention to detail that is applied to each electrical accessory ensures longevity of life, essential in a demanding commercial environment. Focus SB can manufacture plates in any size and configuration for the unique requirements of the hotel trade including, data incorporation, international power sockets, lighting control, audio visual and USB charging points. They also work â€˜hand in handâ€™ with Interior Designers to add a luxurious finishing touch to a room design. Often creating bespoke plates to include any client requests in the style and finish of their choice. Some of the hotels Focus SB have worked with include: Aurora, Carlton Tower, Churchill, Corinthia, Crest, Hilton Intercontinental, London Bridge, Lowndes, Meridian, Montana, Moran Hotels, Royal Berkshire, Royal Garden, Royal Lancaster and many others. Focus SB have a dedicated team of Product Consultants on hand to help with your project, however large or small. Contact them today to discuss your requirements.
www.focus-sb.co.uk Telephone: 01424 858060 Focus SB, Napier Road, Castleham Industrial Estate, St Leonards-on-Sea, East Sussex TN38 9NY
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Focus SB® specialise in bespoke electrical accessories designed speciﬁcally for hotel interiors. International power sockets can be included along with the latest lighting and audio visual controls to help make your guests’ stay as comfortable as possible. Choose from a wide range of styles and ﬁnishes to suit your interior. Call us today, or visit our new website for further details.
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Fibre optic star ceilings made easy A fibre optic lighting system initially developed for the high-end home cinema sector is now starting to find favour in the hospitality sector. Starscape Star Ceilings Ltd of Berwick upon Tweed is a specialist in fibre optic star ceilings with a customer base which includes many professional installers of home cinemas. However, while home cinema customers love star ceilings, the home cinema installers found them challenging and time-consuming to fit on site. So, Starscape set itself to develop a modular system in which the fibres are delivered already fitted to ceiling panels. The challenge was to develop a product which looked great, had good acoustic properties and which could be quickly and easily installed.
Edges are neat, with no requirement for any formal perimeter trim, and one of the benefits of this is that installation can proceed in sections with the result of each night’s work looking neat and finished. The first significant use of the system in the hospitality sector was in a recent project to convert the Hope and Anchor pub in Uttoxeter into the Indian Spice restaurant. Interiors contractor Cheshire Property Repairs installed more than 60 square metres of the navy blue version of the Infinity panel, with the result that diners in the new restaurant can relax beneath 6000 twinkling stars. Eight synchronised LED light sources provide the illumination, and since these have DMX functionality they can be integrated within a smart lighting system.
The result was the Infinity system, which is based on lightweight 1000 x 1000mm panels, each with 100 fibre optic stars already in place. No painting or other finishing is required on site since the panels are finished in a fine flock coating - currently available in the default black, a navy blue and white. Custom colours are also available on request.
“We developed the system specifically for the home cinema environment,” says Starscape sales director Peter Fagan, “but it’s a good fit for the hospitality sector too - whether as a keynote feature in a restaurant or bar ceiling or just to brighten up lobbies, corridors and meeting rooms. Because it’s modular and demountable it can be used in one part of an hotel for a couple of years and then relocated to The system has been warmly embraced in the home cinema sector. another area as part of any refurbishment.” There are two key features which make the installation so quick and easy - a magnetic fixing system and a system of optical joints. The only tool required for installation is the drill used to fix steel mounting track to the existing ceiling.
Hotelier & Hotel Design
Daring to be DiďŹ€erent
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0800 3345994 www.aidiltd.com ARCADIA Bexleyheath 2013
Leisure & Entertainment Interior Designers
01924 372 654 firstname.lastname@example.org www.nanudesign.co.uk
Nanu design offers a full Architecture and interior design service
Neon Creations Ltd are a family run company specialising in the design and manufacture of custom made neon signs, neon lights and neon art. Tel: 01204 655866 Fax: 01204 655866 Email: email@example.com
Call +44 (0) 20 7493 6397 www.harrison.hn Creating award winning hospitality designs, great guest experiences and high revenue returns. LONDON: 39 Margaret Street, London W1G 0JQ
Neon Creations Ltd Unit H6, Swan Business Centre 4 Higher Swan Lane Bolton, BL3 3AQ
w w w. n e o n c r e a t i o n s . c o . u k 49
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Chelsom Create Custom Lighting Scheme For The Iconic Mondrian London Working in collaboration with Tom Dixon Design Research Studio, Chelsom created a dramatic custom lighting scheme for the guestrooms and lobby area of the first ever Mondrian branded boutique hotel outside the United States. Seductive and striking, Mondrian London at Sea Containers perfectly blends the style and sophistication of the famed boutique brand with Southbank’s eclectic vibe. Under the direction of renowned British designer Tom Dixon, DRS have succeeded in creating an interior scheme that captures the essence of the original building, exuding 1920s cruise ship glamour integrated with the contemporary twists and urbane design for which the Mondrian brand is known. This unique interior concept is echoed throughout the 335 guestrooms and suites. Chelsom were challenged with creating a distinctive custom-designed lighting scheme with post-modernism references, fusing cutting-edge design, functionality and energy efficiency. Matt black fittings with brass features accentuate the bold colour palette. Fixed to the headboard, wall lights
feature oversized brass rotary dimmer switches and multi-directional teardrop heads with retrofit LED light sources housed behind a frosted glass lens to offer both reading and mood lighting in a soft white ambient tone. The desk lamps feature an oversized tubular head and statement brass rotary dimmer switch while the conical spun metal shades of the floor lamps are finished in brass and lined in white to provide a bold contrast whilst optimising light reflection. To the specification of DRS, Chelsom created a trio of triple tiered pendants in matt black and copper for the entrance lobby. At 3.5m each in diameter, these circular fittings are suspended from the ceiling by metal support rods to create the illusion that the sculptural pieces are floating in mid-air. As part of a wider sound reducing concept for the lobby area, these fittings are clad in acoustic foam and incorporate state of the art LED downlighters and uplighters for optimum light output and efficiency. Chelsom also refurbished a series of more than 30 original Cliff Tribe wall lights dating back to the 1950s including double lights and triple pendants. The original Sea Containers fittings were taken off site and refurbished by a team
of restoration experts at Chelsom’s factory where they were cleaned, refinished and rewired to incorporate retrofit LED light sources making them compatible with the exacting energy requirements outlined in the brief. Managing Director Robert Chelsom said, “To have been commissioned by Maison Objet’s Designer of the Year 2014, Tom Dixon, to be part of such a fantastic high profile project as the iconic Mondrian- possibly London’s ultimate destination hotel, is a real honour and testimony to Chelsom’s reputation within the industry. This was not just another order, it was a step into boutique design of the highest calibre and the way forward for modern hotel lighting and for Chelsom. Obviously a project of this scale and stature was not without its challenges but the opportunity to work with such a fantastic team on one of the best lighting schemes we have ever produced meant this was a real labour of love from start to finish and one we are all very proud to be part of.” E firstname.lastname@example.org T 01253 831406 W www.chelsom.co.uk
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Surface Design Inspiration at Surface Design Show 2015
Returning to London’s Business Design Centre between 10-12 February 2015, Surface Design Show is the only event in the UK that focuses solely on interior and exterior surfaces. Since its inception in 2005 the show has become the destination for industry people to see, touch and explore the latest materials for hotels, bars, restaurants and any other built environment, as well as gain new insights and network with like-minded designers, architects and suppliers. See over 120 exhibitors including, Acoustic GRG Products, Decolan, Knauf, Cosentino, James Latham, Headlam UK, Ardex, Mundy Veneer and Vescom to name just a few. Surface Design Show is also delighted to be welcoming some new exhibitors including Concreate, Finsa UK, Jotun Paints Europe, Levantina and RAK Ceramics.
and restaurants. There will also be a selection of top name exhibitors including Commercial Lighting, Wila Lighting, Anolis, LED Linear, Spectral and Concord. Global Color Research™ will also return to the Show. Following the success of the 2014 Trend Wall, the influential consultancy and creators of colour forecasting publication MIX Magazine will work with acclaimed surface designer Giles Miller to present Colour Collaborations. The exhibit, located in and outside the Business Design Centre is designed to inspire and give insight, focusing on the vital colour and material trends for 2016 and their importance within design.
Part of the outstanding success of the show is the commitment to recognising excellence with the Surface Design Awards. The Awards recognise examples of progressive There will also be a packed programme design and the use of innovative of events and entertainment including surfaces in projects both in the UK the entertaining Live Debate hosted by and Internationally. Categories cover RIBA Journal on Tuesday 10 February projects in Retail, Commercial, Housing, and the ever popular PechaKucha Public Building, Light and Surfaces and Evening on Wednesday 11 February. Temporary Structures. Launched in New highlights to the Show include 2013, the Awards have grown quickly ‘Materials Speed Dating’ the 2015 both in stature and the number of version of Future Thinking, hosted entrants. This year, 181 projects were by Materials Council which is a fun entered, a record number increasing and interactive way to be rapidly by a staggering 62% with a third of introduced to new surfaces & finishes entries from overseas making it the and in-turn meet your ‘perfect UK’s leading award scheme to identify materials match’. innovation in surface design. The Light Collective will be running two days of lessons in Light School. Top UK lighting designers will be taking on the lectures, the strong line up includes Sally Storey of Lighting Design International who will be talking about hotel lighting in all shapes & sizes and Peter Veale of Firefly Lighting Design will be focussing on gorgeous bars
The Awards presentation will take place on Thursday 12 February 2015 at the Business Design Centre in London on the last day of Surface Design Show. Registration to attend is free via the Show website: www.surfacedesignshow.co.uk @surfacethinking #SDS15
The home of innovative surfaces for the built environment
Textiles Philip Watts Design +44 (0) 115 9269756 www.philipwattsdesign.com
Hi Spirits +44 (0)1932 252100 www.hi-spirits.com
Tevalis 01923 294446 www.tevalis.com
FRIMA +44 (0)845 680 3981 www.frima-uk.co.uk
Tableware Barry Perrin +44 (0)1992 611415 www.barryperrin.com
WRS +44 (0)1933 533880 www.wrssystems.co.uk
BALMORAL TEXTILES (028) 90617431
Tableware www.slateware.co.uk +44 (0)1248 600656
Vintage Neon creations +44 (0)1204 655866 www.neoncreations.co.uk
POS Cuisine Quip +44 (0) 118 957 1344 www.cuisinequip.com
Flexfurn +44 (0)1242 524777 www.flexfurn.com
INDEX PLASTICS 01256 843 844
Kimbo +44 (0) 208 987 9070 www.kimbo.co.uk
Coﬀee Services +44 (0) 843 289 2109 www.coﬀee-services.co.uk
www.indexplastics.co.uk OASIS GRAPHICS +44 (0)1242 524777 www.oasisgraphic.co.uk www.flexfurn.com Oasis Graphic Co produce and install bespoke & large format graphics for unique interior & exterior hospitality spaces. Contact us now for: signage, building wraps, digital wall coverings, window and floor graphics, banners and hoardings, backlit graphics and vehicle graphics e: email@example.com t: +44 1628 532003 w: www.oasisgraphic.co.uk
Interiors & Design
Jura +44 (0) 800 552 5527
54 42 56 48
“Travel Companies, Hotel Chains, Restaurant Owners and the entertainment industry rely on Point of Sale accessories to successful promote information to their customers. Point of Sale accessories enable highly visual placement of information such as menus, instructions, safety, pricing and many other promotional materials. The ability to source POS components fast and receive it when and as you expect is fully understood by the Index team. We deliver what we promise, so you can deliver what you promise.” Index Plastics Limited, Unit D,The Loddon Centre, Wade Road, Basingstoke, Hampshire, RG24 8FL,
CUBBINS 01434 604 181 www.cubbins.co.uk
T: 01256 843 844 E: firstname.lastname@example.org W: www.indexplastics.co.uk
DEALERS is a one stop warehouse for all your design needs. Always 7,000 diﬀerent items in sock including new, old, antique, and vintage furniture plus all types of home & living accessories, garden ornaments, structures and statuary plus much more at our extensive showroom and acres of outside wonders. Everything you need if you are in business for retailing, displaying, refurbishing, dressing & all types of design projects. Visit us either at our website www.dealers-uk. com or in person at our huge premises in the countryside. email@example.com www.dealers-uk.com 01743 761241
To advertise in the directory please contact Andy Bell on 01843 448443 Prices from £120 for the year.
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December January 2014 2013
February 2015 EAT. DRINK. SLEEP February 2014 October March 2014 EAT. DRINK. SLEEP
COFFEE IS AN ART THAT EVERYONE IS TALKING ABOUT
Delight your customers with the delicious taste of Naples... FINEST ITALIAN COFFEE BLENDS FREE BARISTA TRAINING & SUPPORT ESPRESSO & CAPSULE MACHINES FREE POINT OF SALE BARISTA GEAR TECHNICAL SUPPORT TEA, HOT CHOCOLATE & SYRUPS ONLINE SHOP FREE MERCHANDISING www.kimbo.co.uk 020 8743 8959 firstname.lastname@example.org
Believe in better
“For UK guests we believe that the minimum requirement today is to have Sky TV” Jonathan Raggett - Managing Director The Red Carnation Hotel Collection
Having Sky In-room appeals to 75% of 5* business & leisure travellers^ Give your guests: • The perfect night in with 11 Sky Movies channels • The latest entertainment from Sky Atlantic, Sky 1 and Sky Living • Unrivalled Sporting action with 7 dedicated sports channels
Call 08442 414 648 or visit sky.com/business Terms and conditions: ^SOURCE: TNS. Research commissioned by Sky Business Jan 2014. 12 month minimum term required to get Sky TV in your hotel. £100 minimum monthly price applies per hotel premises. Premises must be in United Kingdom (excluding Scottish Islands and Channel Islands). Eligibility subject to credit checks. Content included depends on your subscription package. Further terms apply. Calls to Sky cost 5.1p per minute (plus 15.97p connection fee) for BT customers. Calls from other providers may vary. Spider-Man and related characters and elements: TM & © 2014 Marvel. The Amazing Spider-Man 2, the Movie ©2014 CPII. All Rights Reserved. Fortitude available from 29/01/2015
Published on Jan 22, 2015