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The DeďŹ nitive Directory For Responsible Tourism

issue November 2014 - April 2015 www.encounter-africa.co.za

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Durban is a sophisticated cosmopolitan city, South Africa’s second largest city and the country’s most popular leisure destination. With mild winters, hot summers and golden beaches stretching as far as the eye can see, the city is a melting pot of cultural diversity, sunshine and scenic natural beauty. Visitors get to experience the sights and sounds of this typically African city which is both alluring and fascinating, with a wealth of influences to entertain and enthral with traditional zulu dancers, rich cultural heritage and cosmopolitan lifestyle.

Experience the best of Durban’s World-Class Hospitality

Sand, sun and surf at the Golden Mile A mile of golden beaches on the eastern edge of the city extends from the exciting uShaka Marine World near the harbour entrance all the way to the Suncoast Casino, Hotels & Entertainment World with its restaurants, cinemas and gambling halls. Durban is one of the few cities in the world that offers world-class surfing waves. You can also enjoy swimming, fishing, jet-skiing, snorkelling, diving, canoeing, windsurfing and kite surfing. Durban’s mild all-yearround climate and 19°C-24°C water temperature make it a summer AND winter beach holiday destination.

A whole world to explore at uShaka Marine World

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At the southern end of Durban’s Golden Mile is Africa’s largest marine theme park and one of the five largest aquariums in the world. uShaka Marine World incorporates fresh and sea water, lush vegetation, and the recreation of a 1920s cargo shipwreck. Enjoy the heart-stopping rides at Wet ‘n Wild, dining and unforgettable shopping experience. After all the action, you can spend a lazy afternoon sunbathing or sipping sundowners at Moyo Café on the uShaka Marine pier.

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The iconic Moses Mabhida Stadium Take a trip on the SkyCar or make the 550-step adventure walk to the top of the arch, 106 metres above the pitch, and enjoy panoramic views of the Indian Ocean and Durban. Adrenaline junkies try the world’s only stadium Big Rush Swing and the largest swing of any kind anywhere as confirmed by the Guinness Book of Records. Jump into the void 106 metres above the pitch and swing out in a huge 220-metre arc under the iconic arch. Express and all-access tours of the stadium are offered, and are suitable for wheelchair users, and Segway gliding tours are also available. A number of shops and top eateries can also be found at the stadium, as well as a world-class gym.

See the city from the Ricksha Bus Hop aboard the Ricksha Bus for a scenic overview of a range of Durban’s major attractions. These doubledeckers will take you on a three-hour tour of Durban. Booking and departure from the Ricksha Bus kiosk at the Old Pavilion Site, Bay of Plenty, North Beach.

Explore Durban’s rich heritage on the Woza eNanda Route

A unique shopping experience at Victoria Street Market The ornate structure, which resembles something a Maharaj might commission, is a busy and vibrant place in which to buy anything in the way of fresh produce and spices to curios, clothing and trinkets. Visits to these historic sites can be arranged through specialist tour operators.

The Inanda area is home to some of Durban’s most important historical sites. Mahatma Gandhi’s home has been turned into a monument. Ohlange Institute, founded by the first president of the African National Congress, Rev. John Dube; this is also the site where Nelson Mandela cast his historic vote in South Africa’s first democratic elections in 1994. The Inanda Seminary is one of the oldest and most famous schools for girls in South Africa and has a legacy of producing some of the country’s finest black women leaders. Visits to these historic sites can be arranged through specialist tour operators.

Durban Tourism - Tel: 031 322 4164 www.durbanexperience.co.za

@durbanxperience

durban the warmest place to be

Encounter Africa | The Definitive Directory For Responsible Tourism

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AN EXTRAORDINARY SOUTH AFRICAN HOLIDAY EXPERIENCE!

LEISURELY EASTER PURSUITS IN THE NORTHERN CAPE, SOUTH AFRICA Majestically reaching over 360 000 sq kilometres from the world-renowned Kalahari Desert to the arid plains of the Karoo, the Northern Cape, South Africa offers visitors an unique experience. With its open spaces, friendly people, rich history and unique cultural diversity, this land of the extreme, promises an extraordinary tourism destination. More info visit www.experiencenortherncape.com SEVEN MUST DO REASONS TO CHOOSE THE NORTHERN CAPE AS YOUR SOUTHERN AFRICAN LEISURE DESTINATION:

1 DISCONNECT TO RECONNECT As South Africa’s largest province, the potential for escapism in the Northern Cape is virtually endless. Stretching over 360 000 square kilometres, the Northern Cape offers remote locations combined with luxurious serenity. From luxurious appointed tented camps in the heart of the Kalahari desert to camping along the mighty Orange River, the open spaces of the Northern Cape lends itself to getting away from the hustle and bustle of modern living and to reconnect with those closest to you. The vastness of the province, lack of pollution, also makes it an incredible stargazing destination. The Northern Cape is a truly remarkable holiday destination and opportunity to reconnect with your families.

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2 REWARDING CULTURAL EXPERIENCES The distinct cultural groups that make up the Northern Cape are as rich as the country’s history. Unlock the secrets of the African bush in the company of the oldest human inhabitants of the region, the ‡Khomani San. Swim in the hot pools of Riemvasmaak, discover the ancient wisdom of the Nama of the Richtersveld, a world heritage site. Explore living villages, shop at craft markets, indulge in regional authentic cuisine at local eataries and be transported to the

world of our ancestors through campfire storytelling and dancing. It’s the best way to experience the heartbeat of the province and to take a bit of the soul of the Northern Cape with you when you leave.

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3 ADVENTURE OFF THE BEATEN TRACk

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Whether you are stargazing in Sutherland, hunting for fossils in the Karoo or searching for San rock art deep in the caves of the Diamond Fields, experiencing the world’s richest floral offering in Namakwa, camping deep in the bush surrounded by wildlife and the famed black-maned lion of the Green Kalahari, or Kayaking down the mighty Orange River, the Northern Cape is more than an adventure, it’s an enriching life experience

4 FAMILY EXPERIENCES The Northern Cape has always been a family-friendly destination. Its mix of culture, adventure, wildlife and wide accommodation choices, offers family fun that is both entertaining and educational. The province is home to six national parks and two of the country’s largest rivers, which makes it perfect for activities the whole family can enjoy ranging from game safaris, bird watching and leisure hikes to winery tours, museum visits and archaeological discoveries.

5 NATURAL BEAUTY AND WILDLIFE The Northern Cape is arguably South Africa’s most beautiful and natural province. For the active, it’s an ideal environment for exploration and adventure. We have an awe-inspiring setting for any enthusiast. Visitors are hard-pressed to choose between our UNESCO World Heritage Site and two Transfrontier Parks, the Kgalagadi and the |Ai-|Ais Richtersveld with its red and golden sand dunes. Share the intimate bush knowledge of a Nama or San Bushmen guide/tracker. The Northern Cape’s natural beauty is enhanced by it’s an enigmatic wildlife. From the small five to the big five, watching wild animals at dose range is something truly unforgettable. There are walking, horseback, 4x4, little five and many more safaris to incorporate in your trip. 6 SPECIAL OCCASIONS, WEDDINGS AND HONEYMOONS The Northern Cape’s unspoilt nature and breathtaking scenery with deserts, rivers, beaches, mountains and forests provide the perfect backdrop for the wedding of your wildest dreams. That is why the province is fast becoming one of the world’s most desirable and sought-after wedding and honeymoon destinations.

7 THE FLORAL kINGDOM OF THE NAMAkWA Each spring, the dormant and arid winter plains of the Northern Cape’s Namakwa region are transformed into a kaleidoscope of color with the arrival of the flower season. The wild flowers of the Namakwa are definitely a natural phenomenon and best discovered on foot, which makes it ultimately appealing to hikers and outdoor enthusiasts.

As the only arid hotspot in the world this region contains more than 6 000 plant species, 250 species of birds, 78 species of mammals, 132 species of reptiles and amphibians and an unknown number of insects, making it the world's most diverse, arid environment. This floral diversity has also made the Namakwa the richest bulb flora arid region in the world.

For more information do visit www.experiecenortherncape.com or email: marketing@experiencenortherncape.com

Northern Cape Tourism

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@NorthernCapeSA

ENCOUNTER AFRICA | The Definitive Directory For Responsible Tourism

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Encounter Africa | The Definitive Directory For Responsible Tourism

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How to use

ENCOUNTER

The Definitive Directory For Responsible Tourism

AFRICA E

ncounter Africa is the quintessential travel directory that provides travel planning professionals with a selection of Africa’s finest destinations, accommodation and tour operators...all of them committed to making a positive, sustainable contribution to the conservation of the natural environment and the wellbeing of the communities and cultures in which they operate. Through their efforts they help to generate income and development, create employment and protect local ecosystems.

issue November 2014 - April 2015 www.encounter-africa.co.za

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Furthermore, all products and services showcased in Encounter Africa have completed a self-assessment subject to certain verification measures to ascertain and ensure their commitment to sustainable tourism. For easy reference purposes, this directory includes:

Colour-Coded Country and Regional Tabs The directory listings for each product and service consist of a full page advertisement on the lefthand page, with a corresponding directory profile containing all relevant information about the product or service on the right-hand side. These have been categorised in alphabetical order by country or region and by product type – whether it is accommodation, an accommodation group, or a travel, tour and safari operator – with each country or region being allocated a distinct colour-coded tab for easy finding. The directory also from time to time may include a section for Heritage Tourism.

Country, Regional & Heritage Overviews Each country, region and the heritage section is introduced with a general overview of that particular country, or region or heritage tourism. The country and regional overviews include important practical information relating to issues such as language, currency, electricity, entry requirements, airports, domestic travel, handy contacts, a map of the country or region, and more. In the case of products and services having a presence in more than one country, or where there are too few listed products or services in a particular country to warrant a country section on its own, these have been grouped into special Regional Sections such as, for example, Southern and East Africa, West Africa, the Indian Ocean Islands or the Indian Ocean Coastal Region.

Product & Service Profiles Included is an easy-reference product and service

profile for each property and service provider showcased in Encounter Africa which provides all relevant, practical information such as their Environmental Footprint and Social Responsibility rating, Rates, Contact & Booking Information, Location & How To Get There, Accommodation Offered, Accommodation Features, Facilities & Services, Things to Do, Wildlife & Scenic Offerings, Membership & Awards, Policies, Group Overview, Company/Operation, and Tours & Safaris. To give expression to our vision of showcasing products that are committed to having a low negative impact on the environment and communities while boosting development and conservation, we have developed a verifiable self-assessment and star rating system with an accompanying set of symbols used in this directory that reflects the commitment to sustainable tourism of each property and tour operator featured here. On the opposite page is an explanatory Key to Star Ratings & Symbols.

Prices & Contact Details The directory profiles also provide a price range in US dollars – from cheapest to most expensive – for each product or service, as well as what it covers, for instance bed and breakfast only, per night per person sharing, etc. This allows for quick and easy reference when doing itinerary planning with a specific budget in mind. As prices are shown in US dollars, they may change without notice due to fluctuating exchange rates and should therefore be used as a guideline only. The price ranges for each product or service are found, together with contact and booking details, on the top right-hand side of the profile page next to the environmental and social ratings.

Quick Reference Guide At the back of the directory is a table of all

properties and operators listed and profiled. For quick and convenient reference this table lists the properties and operators in alphabetical order, indicating at a glance their social and environmental commitment as well as their average rates. We trust you will find this directory to be an indispensible tool of your business.

Information You Can Use Interesting articles are also published in each edition containing either educational information or handy information you can use. For instance, in a previous edition we carried an article on a revolutionary new programme to save the rhino. In another we interviewed the internationally renowned authority on ecotourism and ecolodges, Hitesh Mehta, who shared with us his 11 criteria – now the world standard - for what constitutes ecotourism/ecolodges.

Travel & Tourism Trade Expos

Towards the back of each edition you will also find a list of all the major upcoming International Travel & Tourism Trade Expos around the world.

Quick Reference Guide At the back of the directory is a table of all properties and operators profiled in each edition. It lists the properties and operators in alphabetical order, indicating at a glance the page on which their profiles can be found, their country or region of operation, their social and environmental commitment, as well as their average rates. We trust you will find this directory to be an indispensible tool for your business.

Key To Ratings, Stars & Symbols Used In This Directory In order to facilitate easy reference regarding the extent to which a property, group, tour operator or other service listed in this directory has implemented policies and practices committed to environmental protection and social investment, Encounter Africa has designed a system of symbols and star-ratings which are shown in their profiles. The symbols and stars are awarded according to a self-assessment questionnaire completed by the specific group, property, operator or service. While

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relying largely on the integrity of those completing the questionnaire, these self-assessments are also subject to cross-verification by Encounter Africa. While our questionnaire has been carefully designed to extract only correct, truthful and relevant information, and while suppliers of this information are subjected to cross-checking via documentation and references among other things, Encounter Africa cannot be held responsible for incorrect information supplied.

Stars are awarded in each sub-category of the two main categories in accordance with the level to which a group, property, operator or service has implemented policies and practices that are committed to environmental protection and social investment. The symbols in the categories in which implementation has taken place are highlighted for those particular areas of activity. An overall star-rating is also given in the two main categories, Environmental Footprint and Social Investment.

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The following is a key to these star ratings and symbols: Environmental Footprint



This establishment has started implementing some basic eco-friendly measures to protect the environment and reduce its carbon footprint.



This establishment complies with most or all of the minimum or basic eco-friendly requirements to protect the environment and reduce its carbon footprint.



This establishment has implemented substantial eco-friendly measures above the minimum requirements to protect the environment and reduce its carbon footprint.



This establishment has implemented advanced eco-friendly measures to protect the environment and reduce its carbon footprint.



This establishment has achieved excellence in implementing eco-friendly measures to protect the environment and reduce its carbon footprint and is setting an industry standard.

Social Investment

    



This establishment has implemented some of the basic social investment measures required for sustainable tourism. This establishment complies with most or all of the minimum or basic requirements of social investment in sustainable tourism. This establishment has implemented substantial social investment measures above the minimum requirements of sustainable tourism. This establishment has implemented advanced social investment measures towards sustainable tourism. This establishment has achieved excellence in implementing social investment measures towards sustainable tourism and is setting an industry standard.

Environmental Activity Symbol Flora Conservation

Any conservation or rehabilitation activities relating to indigenous plants, trees, vegetation and the land.

Fauna Conservation

Any protective or rehabilitation activities relating to original fauna (wildlife including mammals, birds, fish etc.)

Waste Management

The management, collection, disposal and minimising of any waste including solid waste; bio-degradable waste; chemicals; and liquid waste

Energy Management

All energy saving measures, usage of alternative renewable energy sources etc.

Water Management

All measures to minimise water usage, save water, recycle water etc.

Enviroment Policy

Specific policies regarding the purchase of environmentally friendly products, non-use of harmful chemicals, minimising transport of such products, using products that have a low manufacturing & transport footprint, etc.

Procurement Policy

A specific, detailed and defined environmental management policy or programme that is used by the property/service/group and is made available to staff and guests. Also refers to buying carbon credits.

Awareness Education

Educating guests, staff and local communities about the environment and making them aware of the need for environmental protection.

Green Building

Utilising environmental impact assessments and using environmentally friendly building methods, designs and materials that have a reduced or minimal environmental footprint.

Credentials & Verification

Having been rated by a sustainable tourism agency/organisation or environmental auditing company; having won awards for environmental protection activities; being a member of organisations engaged in environmental protection or rehabilitation; and being able to supply documentation and references that will verify the self-assessment by those listed in this directory regarding their environmental and social practices.

Social Investment Activity Symbol Employees

Relates to the local recruitment and training of staff ; their benefits and rewards; their advancement within the organisation; their responsibilities; and basically all matters related to the welfare of staff and their families, also in relation to the community of which they are members..

Economic Development

Investment by the client in the local communities and their local economies and sustainable development through employment and training of local people; providing goods, facilities, services, knowledge and expertise to them; or investing financially in any developmental programmes for the benefit of local communities.

Social Investment

Social investment by way of contributing to the development of local health services, education, transport, housing, welfare or sport, whether by way of a financial investment, making skills and experience available, providing services, or any other means, and providing or participating in programmes or projects for the advancement of previously disadvantaged groups.

Cultural Engagement

Protecting, advancing, promoting and respecting local customs and culture by way of financial or other indirect investments, educating guests and staff, exposing guests/clients to local cultures, protecting historical and heritage sites etc

Disabled Facilities

Having a policy for the benefit of disabled or handicapped people; having a service or establishment that has made special arrangements to facilitate such people, e.g. ramps for wheelchairs, beepers for the blind, special toilets for wheelchair-bound people etc

Credentials & Verification

Having been rated as a sustainable or socially committed tourism enterprise by a relevant agency or organisation; having won any awards for your social investment or responsibility activities; being able to supply supporting documents that will verify this; and supplying the names and contact details of persons who can independently verify this (not relatives or members/employees of your business).

ENCOUNTER AFRICA | The Definitive Directory For Responsible Tourism

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s t n e t n o C How To Use Encounter Africa 8

Botswana Country Overview 20

Mozambique

Key To Star Ratings & Symbols Used

Blue Sky Airways

Mozambique Overview

9

Publishers’s Note & Credits

Accommodation

13

Tilodi Safari Lodge

24

Polana Serena

48

Quick Reference

150

Sanctuary Retreats

26

Rani Resorts

50

Calendar of Trade Expos

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Heritage

Purple Turtle - Gunret Foods

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Durban Tourism

1

Heritage Overview

28

Namibia

Canvas & Tent

2

Freedom Park

32

Namibia Overview

Northern Cape Tourism

4

Accommodation

Hanspaul Automechs

6

De Hoop Collection

Hotels.com

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Kenya

Ethiopian Airlines

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Kenya Overview

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Accommodation Sanctuary Retreats

Tour Operators Inspiring Africa

Botswana

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Namibia Reservations

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Eningu Clayhouse Lodge

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Mount Etjo Lodge

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Otjiwa Safari Lodge

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The Sleeping Warrior Lodge

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River Crossing Lodge

Jacaranda Hotels

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South Africa

Malawi 16

46

Accommodation

Accommodation

Southern & Eastern Africa Southern & Eastern Africa Overview

22

South Africa Overview

64

Malawi Overview

40

South Coast Tourism

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Sunbird Tourism

44

Buffalo City Municipality

68

Northern Cape Tourism

70

Mpumalanga Tourism & Parks

72

Accommodation Crossroads Hotel

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Fezile Dabi District

74

Swaziland Country Overview 102

Nature Friendly Safaris

Dr. Kenneth Kaunda Municipality

76

Ngwenya Glass

Zambia

SANBI

78

Tanzania

Zambia Overview

Lion Park

80

Tanzania Country Overview 108

Accommodation

Newcastle Municipality

96

Zan Air

Protea Hotels Zambia

134

Midlands Meander

97

Accommodation

Sanctuary Retreats

136

Tsitsikamma Falls

100

Mbalageti Serengeti

110

Zimbabwe

KZN Sharks Board

101

Kholle House

112

Zimbabwe Country Overview 138

The Arusha Hotel

114

Zimbabwe Tourism Authority

Accommodation

104

122

128

132

140

Gooderson Leisure

82

Grumeti Lodge

124

Accommodation

Hotel Verde

84

Ruaha Hill Top Lodge

125

Musketeers Lodge

144

Tau Game Lodge

86

Tour Operators

Nehimba Safari Lodge

146

Aquila Private Game Reserve

88

Tatanca Safari & Tours

116

Mzimkulu Lodge

147

Moholoholo

90

Sunny Adventures

118

African Sun Hotels

148

SantĂŠ Hotel & Spa

92

Sunny Safaris

120

Rainbow Tourism Group

149

Inverdoorn Game Reserve & Iziba Safari Lodge

94

Indaba Hotel & Spa

98

Pepper Club

99

Swaziland

Uganda Uganda Overview

126

Chimpanzee Sanctuary & Wildlife Conservation

130

Tour Operators ENCOUNTER AFRICA | The Definitive Directory For Responsible Tourism

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From the Publisher

A

s we go to print with this issue and head for WTM in London, it is heartening to see the latest data released by the UN World Travel Organisation (UNWTO) once again recording further strong growth in international tourism, and also very much so in Africa. According to UNWTO’s World Tourism Barometer international tourism increased by a further 5% in the first 6 months of 2014, with 517-million tourists – 22-million more than before - travelling to international destinations in that period. For 2013 the UNWTO recorded a whopping 1.087-billion arrivals despite the dampened global economic conditions and despite wars, terrorism and pestilence in some parts. The strongest growth for that period was recorded in Asia and the Pacific with 6%, followed by Europe and Africa at 5%. Revenue performance was equally impressive with international tourism receipts totalling US$1,159-billion worldwide in 2013, up from US$1,078-billion in 2012. UNWTO’s long-term predictions are that worldwide arrivals will increase by 3.3% a year from 2010 to 2030 to reach 1.8-billion by 2030. And as most of this will take place in emerging destinations, Africa will be in the proverbial pound seats. China is still the leading source of tourism, with travellers from that country spending some US$129-billion during 2013. Therefore, Africa’s ever-strengthening trade and investment ties with China are of paramount importance for the industry. The UNWTO forecasts tourism growth for Africa at 4% to 6% for this year, much of it coming from China. In an interesting exercise the African hotel booking platform Jovago.com has identified the top ten African countries that pulled in the most number of tourists in 2013. At number one is Morocco with about 10-million arrivals, followed by South Africa (9.5-million), Egypt (9.1-million) Tunisia (6.2-million), Algeria (2.7-million), Mozambique (2.1-million – 2012 figure), Zimbabwe (1.8-million), Kenya (1.6-million – 2012 figure), Uganda (1.2-million) and Swaziland (1-million). In South Africa the total number of foreign visitors during 2013 – including business,

diplomatic and other travellers –increased from 13.7-million in 2012 to 15.1-million in 2013, says Statistics South Africa. No wonder the South African government is about to invest a further R100-million (US$9.06-million) in its successful “Nothing’s More Fun Than a Sho’t Left” tourism promotion campaign. With the tourism sector contributing 9% to global GDP and one in every 11 jobs worldwide, its enormous importance for Africa is obvious, especially for those African countries wishing to diversify their economies and wanting to create more jobs. And it still goes without saying that Africa has more to offer than any other continent when it comes to natural beauty, wildlife, cultural variety, adventure, heritage attractions, cities (both ancient and new), and of course its wonderful people. But, as is often the case, good news also comes with some bad news, and African tourism cannot pretend to be unaffected by the world-wide Ebola scare. Indications at the time of writing were that the outbreak was fast being contained and was concentrated mostly in the West African countries of Guinea, Liberia and Sierra Leone, far from popular tourism destinations like Uganda, Tanzania and South Africa, Nonetheless, fear-driven perceptions have perhaps unfairly affected travel to unaffected African countries. We trust, however, that the Ebola outbreak will soon be a thing of the past. Meanwhile, a major new event on the African travel and tourism calendar is the World Travel Market Africa (WTM Africa). The successful inaugural event took place in May this year, with the next one scheduled for April 2015. But for now, having earlier this year again successfully participated in Africa’s other two big events – Karibu in Arusha, Tanzania and Indaba in Durban, South Africa – we are now off to WTM London. We hope to see many old friends there and make new ones. In the meantime, from all of us here at Encounter Africa, take care, prosper and enjoy!

Shakier Brenner

ENCOUNTER

AFRICA

Credits

Publisher Shakier Brenner shakier@oceanrockmedia.co.za Editor Stef Terblanche stefterblanche@telkomsa.net Art & Design Keverne Morland & Mirna Blom Liquid Krayon liquidkrayon@gmail.com General Manager Gail Florus gail@oceanrockmedia.co.za Production & Client Liaison Lauren Phigeland production@oceanrockmedia.co.za Marketing Advisors Linda Donough Robin Temmers Nazeem Hoosen Gerhardt Burger Samega Khutsoane Distribution Enquiries Shakier Brenner shakier@oceanrockmedia.co.za

Publisher

Advertising Enquiries Shakier Brenner shakier@oceanrockmedia.co.za Subscriptions Lauren Phigeland production@oceanrockmedia.co.za

___________________ Ocean Rock Media

Photography & Maps: Nelson Mandela Bay Tourism, Map Studio, Some pictures and photographs have been sourced from iStockPhoto, Stock.Xchng, Wikimedia Commons, Freemage and other sources of stock pictures and photography. Use is under a royalty free or open license. Pictures and photographs used in the respective advertisement profiles are copyright to the relevant advertiser. Copyright and ownership remain with the respective owners. © Copyright 2010\2011 Ocean Rock Media and/or Encounter Africa. No section or part of this directory may be copied, reproduced or distributed for any

purpose in any format whatsoever without written permission of the publishers. All information provided and opinions expressed in this publication are provided in good faith but do not necessarily represent the opinions of this publication, publisher, or editor. Although every possible care has been taken to provide information that is true, correct, up to date and not malicious, Ocean Rock Media, its owners, staff and associates cannot be held legally liable in any way for any loss, damage, injury or expense however caused, arising from the use of or reliance upon, in any manner, of the information or opinions provided in this publication and does not warrant the truth, accuracy or completeness of the information provided.

Suite 401 95 Sir Lowry Studios Sir Lowry Road Cape Town South Africa

Email: info@oceanrockmedia.co.za Tel: +27 (0)21 072 0123 +27 (0)21 4617482 Fax: +27 (0)21 461 7471

ENCOUNTER AFRICA | The Definitive Directory For Responsible Tourism

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t s a E & n r Southe verview Africa O S

outhern and East Africa comprises a vast and varied geographical area, full of breathtaking scenery, exquisite wildlife, wonderful surprises, ancient and modern cities existing side by side, unspoilt rural habitats, and a confusing yet spellbinding array of peoples, cultures and languages. The region also has a history that goes back to the very cradle of mankind. The countries that make up the Southern and East African Region are: (In the South) – South Africa, Botswana, Mozambique, Namibia, Swaziland, Lesotho, Zambia and Zimbabwe; (In the East) – Kenya, Malawi, Tanzania, and Uganda. In this very large region discerning travellers can pick and choose from wildlife offerings that range from whale-watching in the southern oceans around South Africa, to the desert elephants of Namibia, the iconic Big Five of the Kruger National Park in north-eastern South Africa, the crocodiles and birdlife of the Okavango Delta, the gorillas and chimps of Uganda, to the awesome annual migration of thousands of wildebeest in Tanzania. Natural wonders of the region are abundant and include the majestic Table Mountain in the south; the massive sand dunes of the world’s oldest desert in Namibia; the swamps wonderland of the Okavango Delta; the thundering, misty Victoria Falls separating Zambia and Zimbabwe; the tropical Indian Ocean island paradises of Mozambique; the Great Lakes and the Rift Valley of East Africa; the Nile River and Lake Tanganyika to the north; the great plains of Kenya; and Africa’s highest mountain, Mount Kilimanjaro in Tanzania. Apart from the many natural World Heritage Sites found here, there are also many cultural and archaeological heritage sites in this region, including the mysterious ruins of Great Zimbabwe and the Khami Ruins, the rock art of the Dedza District in Malawi, Fort Jesus in Mombasa, Nampula in Mozambique, the ancient rock art of Kondoa in Tanzania, Lamu in Kenya, the oldest Swahili settlement, and much more, The cultures that range from the Maasai in the east, to the Nguni people of the south, the Damara and Ovambo in the west and many people of European and Asian descent include a bewildering array of languages. And the region also boasts a number of bustling cities that often blend the old and the new in an explosion of sound, colour, activities and people, from Cape Town, to Nairobi, Maputo, Dar es Salaam, Kampala, Johannesburg, Harare, Lusaka, Gaborone, Mbabane and Windhoek among others. This truly is an amazing sub-continent where amazing people nourish their souls.

LANGUAGES

CLIMATE

• English is predominantly spoken in all of the countries in this region, with the exception of Portuguesespeaking Mozambique. In Namibia German is also widely spoken while in Namibia and South Africa Afrikaans, a language similar to Dutch and Flemish, is widely spoken. • A great variety of indigenous African languages are also spoken in these countries, with Swahili being the most common language in East Africa. • Various other European and some Asian languages are also spoken by minorities residing in a number of countries in the region.

• The climate for this region varies greatly, from the moderate Mediterranean climate of South Africa’s Western Cape; to the coastal desert areas of Namibia that are cooled off by the icy Atlantic; the hot and humid conditions of Zambia; the hot desert climate of Botswana; the tropical heat of Mozambique and Tanzania; the fresh mountain air of Swaziland; the cold and wet parts of Uganda; to the cool air of the Kenyan highlands. • Due to the combination of the region’s generally high altitude and the rain shadow caused by high mountain ranges, the East African interior is quite cool and dry. • Rainy season in some parts is all year round, in others, mostly to the east, it is in summer (December/January) while in the southwest it is in winter (June/July).

CAPITAL CITIES • The various capital cities are: Pretoria/Tshwane (South Africa); Gaborone (Botswana); Maputo (Mozambique); Windhoek (Namibia); Mbabane (Swaziland); Harare (Zimbabwe); Lilongwe (Malawi); Nairobi (Kenya); Dodoma (Tanzania); Maseru (Lesotho); Kampala (Uganda): and Lusaka (Zambia).

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TIME ZONES • The countries of the region fall into a time zone range of UTC/GMT +2 hours to UTC/GMT +3 hours going east.

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CURRENCIES • While all of the countries have their own currencies (except Zimbabwe), the most widely used local currency in the region is the South African Rand which is accepted all over Southern Africa, while the US dollar and Euros are also widely accepted.

TELECOMUNICATIONS & INTERNET • Most countries in the region have good to excellent fixed line telephone services and rapidly growing cellphone networks. Rapidly expanding internet and email services are also available, although restricted in some countries mostly to the urban areas.

ELECTRICITY • The power supply in all countries of the region fall within the 220/230/240 volts AC 50 HZ range. • Most plugs are 15 amp 3-prong or 5 amp 2-prong, with round pins.

AIRLINES • Most major international airlines fly to South Africa and Kenya, with many flying to other capitals in the region. • Various domestic airlines and many private air charter companies and helicopter services operate throughout the region.

• Roads, driving conditions and road rules vary greatly across the region – check the individual Country Overviews in this directory.

SAFETY • The region is generally stable and safe with some more recent exceptions having occurred at times in Kenya, Uganda and Zimbabwe. • Kenya and Uganda have experienced terrorist attacks in recent years while the US Embassy in Tanzania was bombed in 1998. • Tourists to Kenya haven in the past been targeted by armed groups operating from neighbouring Somalia. • Currently all of the countries in the region are quite safe for tourists who follow normal personal safety rules, but check travel advisories before travelling to Kenya and Uganda. • Crime ranges from high in some countries to relatively low in others. • Travellers should however check with relevant embassies and the cautionary warning issued by their own countries before travelling – Encounter Africa cannot be held responsible for any incorrect or outdated information in this regard.

USEFUL CONTACTS •

AIRPORTS

• All capital cities in the region have international airports. • Most countries of the region also have excellent regional airports and local airports.

TAXES

• All the countries of the region charge VAT on goods and services sold ranging between 12% and 18%. • A number of basic goods and services are zero rated for VAT in these countries. • Most countries in the region allow the importation of some duty-free goods for personal use.

ENTRY REQUIREMENTS • These vary from country to country – check the individual Country Overviews in this directory for details or check the official tourism websites of the various countries online.

HEALTH & MEDICAL • Medical facilities and health services range from world class in South Africa to very poor in some countries. • Various types of vaccinations are required in the different countries – check the individual Country Overviews in this directory or the official online websites for details. • Malaria, TB, HIV/Aids are high risks in most parts of the region. • Tap water is safe to drink in South Africa, except in a few rural areas, while it is less safe in some of the other countries.

DRIVING & LOCAL TRANSPORT

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Botswana Tourism Board - Tel +267 391 3111 or +267 310 5601; Fax: +267 395 9220; Email board@botswanatourism.co.bw ; Web www.botswanatourism.co.bw . Kenya Tourist Board - Tel +254 (0)20 2749 000, +254 (0)20 2711 262; Fax +254 (0)20 271 9925. Lesotho Tourism Development Corporation - Tel +266 223 18002 Fax +266 223 10189 Email ltdc@ltdc.org.ls . Malawi Tourism Association - Tel +265 (0)1 770 010; Tel/Fax +265 (0)1 770 131; Cell +265 (0) 888 865 250 Email: mta@malawi.net Website www.malawi-tourism-association.org.mw . Mozambique Tourism – Tel +258 (0)21 30 73 20 /1; Fax +258 (0)21 30 73 22 /3; Email info@inatur.org.mz or mtb@moztour.com; Web http://www.inatur.org.mz/ . Namibia Tourism Board - Tel +264 (0)61 290 6000 Fax: +264 (0)61 254 848 Email info@namibiatourism.com.na . South Africa Tourism - Tel 00 27 (0)11 895 3000; Fax 00 27 (0)11 895 3001; Call Centre 00 27 (0)83 123 6789; Email travel@southafrica.net; UK Office +44 (0) 20 8971 9350; Germany Office +49 69 92 91 29 11; New York Office +1 212 730 2929. Swaziland Tourism Authority – UK Office info@ thekingdomofswaziland.com; Tel +268 2404 9693 Fax: +268 24049683 Email marketingmanager@tourismauthority.org.sz . Tanzania Tourist Board – Tel +255 (0)22 211 1244/5; Email info@tanzaniatourism.go.tz; Web www.tanzaniatouristboard.com. Uganda Tourist Board - Tel +256 (0)414 342196/7; Fax +256 (0)414 342188; Email utb@starcom.co.ug Website: www.visituganda.com . Zambia National Tourist Board - Tel +260 1 22 9087/90; Telex 41780; Fax +260 1 22 5174; Email zntb@zamnet.zm. Zimbabwe Tourism Authority - +263 (0)4 752570 or www.zimbabwetourism.co.zw; Email: info@ztazim.co.zww.

A number of the products, services and operators showcased in Encounter Africa have properties or operations in more than one country in the Southern and East African Region. They have been accommodated in this section rather than under a specific country. Also in the case of having received too few listings for a specific country in this region to warrant a separate country section, those products, services and operators have been listed here. ENCOUNTER AFRICA | The Definitive Directory For Responsible Tourism

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SANCTUARY RETREATS

Accommodation Groups

Sanctuary Retreats’ lodges and camps are set in some of the most beautiful and last unspoilt wilderness areas of Africa. The group is completely committed to conservation and not leaving any lasting footprint. With expert local guides and superb service at its luxurious properties in Botswana, Zambia, Kenya, Tanzania and Uganda, Sanctuary Retreats provides an unparalleled way to experience the captivating heart of Africa.

Environmental Footprint

anzania, Botswana, Kenya,ZTam Uganda and frbiaica Southern & East A

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Areas of Environmental Responsibility in which this Operator is active:

Flora & Fauna Protection

Waste Management

Energy Management

Water Management

Procurement Policy

Environmental Policy

Awareness Education

Green Building

Credentials & Verification

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Rates Between US$510 and US$2,250 per person per night.Contact / Booking

Areas of Social Responsibility in which this Operator is active:

Contact / Booking Details Employees

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Cultural Engagement

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Telephone 1: +44 (0)20 7190 7728 Email Address: info@sanctuaryretreats.com

* For a more detailed definition of each of the areas of activity represented by the above symbol and their respective ratings, please refer to the section Key To Rating, Stars & Symbols in the front of this directory.

Website: www.sanctuaryretreats.com

Group Overview Countries where properties are located: Location of Head Office: Year established: Market segment where group is active: Group specialities or unique features: Group’s environmental policy: Group’s social responsibility policy:

Botswana, Zambia, Kenya, Tanzania & Uganda London and South Africa July 1999 Luxury travel Authentically exploring the real Africa, without forsaking luxury, comfort and style. Committed to applying its environmental policies; no footprint; caring for the environment; and managing waste, energy, water and flora conservation. Mostly locally recruited staff. Several policies facilitating their professional and personal growth and wellbeing.

Accommodation Offered Botswana Name: Location: Market Sector: Number & Type of Rooms / Units: Facilities & Features: KENYA Name: Location: Market Sector: Number & Type of Rooms / Units: Facilities & Features: TANZANIA Name: Location: Market Sector: Number & Type of Rooms / Units: Facilities & Features: UGANDA Name: Location: Market Sector: Number & Type of Rooms / Units: Facilities & Features: ZAMBIA Name: Location: Market Sector: Number & Type of Rooms / Units: Facilities & Features:

Sanctuary Baines’ Camp, Sanctuary Chief’s Camp, Sanctuary Chobe Chilwero, Sanctuary Stanley’s Camp Private concession, Moremi Game Reserve and Chobe National Park Luxury Safari Camps and Lodges Baines’ Camp – 5 suites, Chief’s Camp – 12 bush pavilions, Chobe Chilwero – 15 cottages, Stanley’s Camp – 8 tented rooms All lodges and camps feature main lounge and dining area, pool, luxury rooms with mosquito nets, overhead fans and private viewing decks. Chobe Chilwero also features air-conditioning and a full service spa as well as a private honeymoon suite. Sanctuary Olonana Masai Mara Luxury Safari Camp 14 luxury safari tents Features main lounge and dining area with views over the Mara River, pool and mini spa. All luxury rooms have mosquito nets, overhead fans, private viewing decks and en-suite facilities. 12 family rooms and 2 honeymoon suites. Sanctuary Saadani Safari Lodge, Sanctuary Saadani River Lodge, Sanctuary Swala, Sanctuary Kusini Saadani National Park, Tarangire National Park, Serengeti National Park Luxury Safari Camps and Lodges Saadani Safari Lodge – 5 Maridadi suites, 9 classic Banda Suites and 1 Siri suite. Saadani River lodge - 17 luxury suites and 1 family Wami suite. Swala – 14 canvas pavilions and Kusini – 12 canvas tents. All lodges and camps feature main lounge and dining area, luxury rooms with mosquito nets, overhead fans and private viewing decks and en-suite facilities. Saadani River Lodge also features four air-conditioned rooms and a mini spa. Sanctuary Gorilla Forest Camp Bwindi Impenetrable Forest Luxury Safari Camp 15 Thatched cottages Main lounge and dining area overlooking the surrounding forest and a mini spa. Rooms have en-suite facilities and private viewing decks. Sanctuary Chichele Presidential Lodge, Sanctuary Puku Ridge Camp, Sanctuary Sussi & Chuma South Luangwa National Park, Livingstone Luxury Safari Camps and Lodges Chichele Presidential Lodge - 10 air-conditioned rooms, Puku Ridge Camp – 7 tented rooms, Sussi & Chuma – 12 tree houses and 2 Chuma family houses. All lodges and camps feature main lounge and dining area, luxury rooms with mosquito nets, overhead fans and private viewing decks. Sussi & Chuma also feature treatment room and Sussi & Chuma and Chichele Presidential Lodge have pool in main area.

ENCOUNTER AFRICA | The Definitive Directory For Responsible Tourism

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INSPIRING AFRICA Travel, Tour & Safari Operators The company offers extraordinary and inspiring responsible travel experiences covering the entire continent of Africa, from the bustling souks of Morocco, to the plains of Maasai Mara and Serengeti in Kenya and Tanzania, the Okavango Delta, the ancient pyramids of Egypt and the idyllic islands of the Indian Ocean archipelagos. Experiences are personalised for individual travellers or small groups and only licensed and experienced operators and guides are used

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Areas of Environmental Responsibility in which this Operator is active:

Flora & Fauna Protection

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Energy Management

Water Management

Procurement Policy

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Awareness Education

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Social Investment

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Areas of Social Responsibility in which this Operator is active:

Employees

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Social investment

Cultural Engagement

Disabled Facilities

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* For a more detailed definition of each of the areas of activity represented by the above symbol and their respective ratings, please refer to the section Key To Rating, Stars & Symbols in the front of this directory.

Location & How to Get There Country: Region: Nearest Town: Nearest International Airport: Local Airport / Landing Strip: Guest Transfers: Road Access:

South Africa Head office South Africa, operates throughout Africa & Indian Ocean Islands Cape Town (head office) Cape Town International Airport Depends on tour itinerary Yes Yes

Rates Rates vary and depend on type of itinerary/package selected. Contact / Booking details Telephone: +44 (0) 7527158661 Email Address: tours@inspiringafrica.com Website: www.inspiringafrica.com

Company / Operation Primary Business Activity: Branch Offices: Year Established: Operational Staff: Qualifications & Experience of Guides:

Independent tour operator. Africa & Europe 2000 Only fully qualified and experienced driver-guides are used.

Facilities & Services Main Services / Operations / Activities Offered:

Offers individualised tours including unique African safaris and animal experiences, romantic travel, photography, gourmet and wine, golf, cultural experiences, extreme adventures, small groups and families and media tours.Supplementary Services:meeting and assisting guests on arrival at selected ports of entry; 24/7 contact numbers for guests; all accommodation reservations for hotels, game lodges and guest houses; transportation in air-conditioned micro buses and luxury coaches; booking of car rentals and chauffeur driven services; choice of foreign language drivers and guides; full-time escorted tours; scheduled tours with guaranteed departures, minimum of two passengers; specialised tours for weddings, honeymoons, palaeontology, geological interest, photography, gourmets, flora, whale and shark watching; tailor-made golfing holidays; and pre- and post-conference tours.

Vehicles Used For Tours / Safaris: Depends on tour package. Accommodation Provided: Accommodation used on tours is of highest quality, exclusive, award winning luxury safari lodges and camps, private island getaways, five star boutique hotels and luxurious trains, catamarans and yachts. Accommodation Services Depends on tour and type of accommodation selected – all standard services and more. & Facilities:

Tours & Safaris Personalised travel and tour experiences: Incorporates luxury train, yacht and camp experiences of 8 to 14 days or longer and includes • exploring Namibia’s coastal wilderness and desert scenery; • Botswana’s famed Okavango Delta; • Zambezi and Nile River experiences; • wildlife and cultural safaris in Rwanda, Ghana, Tanzania, Kenya, and Niger; • national park experiences in Southern and East Africa, such as Kruger National Park in Southern Africa, Nyanja National Park in Zimbabwe, South Luangwa National Park in Zambia, Rift Valley, Maasai Mara, Tsavo, Amboseli and Serengeti in Kenya and Tanzania , or Mole National Park in Ghana; • Island getaways in Seychelles, Madagascar, Reunion, Maldives or the Greek Isles; or • luxury African safaris, African family journeys, romantic or celebration travel, journeys for women, or extreme experiences.

Memberships & Awards • •

Member of African Travel and Tourism Association (ATTA). Partner lodges and destinations are also members of various associations and have won numerous awards. ENCOUNTER AFRICA | The Definitive Directory For Responsible Tourism

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a n a w s Bot rview Ove

S

ituated in Southern Africa, Botswana is a landlocked country of stunning contrasts and beauty with an abundance of unspoilt wilderness and free-roaming wildlife, including Africa’s Big Five. Not only is it also one of Africa’s wealthiest nations with a thriving economy based mainly on diamond mining and tourism, but it is also one of Africa’s most exemplary democracies. Botswana’s world-famous Okavango Delta has the most amazing waterways teeming with fish, birds and water-bound animals, while the adjacent lushly vegetated areas are home to a great variety of wild animals, from elephants and lions to giraffes and a great variety of antelopes. However, leave the delta and you enter the dry, sandy plains of the Kalahari Desert interspersed with dry savannah and ancient salt pans. Some of the country’s best known iconic experiences include the Okavango Delta; the Moremi Game Reserve; Linyati, Selinda and Kwando wildlife concessions; Tsodilo Hills; Gcwihaba Caves; the Aha Hills; Chobe National Park; the Makgadikgadi Pans and Game Reserve; Nxai Pan National Park; Central Kalahari Game Reserve; Khutse Game Reserve; the Kgalagadi Transfrontier Park (shared with South Africa); the Khama Rhino Sanctuary; and much more. Far-flung, isolated and sparsely populated rural areas contrast sharply with bustling, modern urban centres. This land of wide open spaces offers an untamed wilderness with some of the best wildlife viewing in Africa. Botswana is largely crime-free, and a very safe and stable democracy with a thriving economy. Its modern urban centres include the capital Gaborone, Francistown, Lobatse, and Selebi-Phikwe. It is surrounded by South Africa, Zambia, Namibia and Zimbabwe, with excellent air, road and rail connections to all.

LANGUAGES

MONEY & CARDS

• English & Setswana.

• Currency: the Pula divided into 100 Thebe. • All major credit cards, including Visa, MasterCard, American Express and Diners Club. • Most hotels and lodges accept travellers’ cheques & foreign currency. • Exchange bureaus at major border posts, no exchange controls. • Several major commercial banks - Automatic Teller Machines (ATMs) at most shopping malls and hotels.

CAPITAL CITY • Gaborone

CLIMATE • Semi-arid, subtropical, very hot and rainy summers, mild and dry winters. • Summer (November – March): 19-33°C - Winter (May to August): 5-23°C. • Rainy season with sporadic showers in the summer months (November – March). • Humidity from 60 to 80% during summer mornings, dropping to 30 - 40% afternoons. • Best visiting months for both weather and game viewing from April to October.

TIME ZONE • UTC/GMT +2 hours - no daylight saving time at present.

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TELECOMUNICATIONS • Good fixed-line telephone network and broadband internet services. • Botswana has one of the highest levels of mobile penetration in Africa. • Cell phone operators include Mascom, Orange, MTN and BeMobile and serve all urban areas, major routes & tourist destinations. • Roaming agreements with companies in a number of countries.

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INTERNET • Good broadband internet services with Internet connection in most hotels and lodges • Private networks offer 3G mobile, LTE, WiMAX, bundling with fixed-line (ADSL) and Voice over Internet Protocol (VoIP).

POSTAL SERVICES • Reliable national mail service and other services such as money transfers and courier services.

ELECTRICITY • 220 volts AC, 50hz - outlets are of the round three-pin type.

AIRLINES • South African Airways and Kenya Airways operate flights to Botswana. • Few international airlines stop in Botswana – travellers may have to fly to Johannesburg and take a connecting flight to Gaborone, Maun or Kasane in Botswana. • Various international carriers fly into neighbouring countries with connecting flights to Botswana. • National carrier Air Botswana operates scheduled domestic flights from Gaborone to several destinations, including Francistown, Maun, and Kasane. • Private operators maintain links to various tourist destinations and there is a well-developed air charter industry. • Direct flights from Johannesburg, Harare, Cape Town and Windhoek to Maun International Airport (MUB) which serves the Okavango Delta.

AIRPORTS • Main airport is Sir Seretse Khama International (GBE) 15km (9 miles) northwest of Gaborone with smaller airports at Maun, Francistown, Ghanzi, Jwaneny, Kasane, Pont Drift and Selebi-Phikwe. • Airport facilities: Luggage storage, luggage shrink wrap, banks, bar, snack bar, restaurant, post office, duty-free shops and car hire. • No regular bus services to and from the airport, but hotels run minibuses, while taxis are available. • Arriving persons must declare goods to Customs Officer on baggage declaration Form J.

TAXES • Standard VAT rate of 12% charged on most goods purchased, while customs and excise duties are charged on some goods brought in - some goods are VAT zero rated. • Botswana belongs to the Southern African Customs Union (SACU) - South Africa levies and collects most of the customs, sales, and excise duties for the 5 member states.

ENTRY REQUIREMENTS • All Citizens of Commonwealth countries do not require visas except those from Bangladesh, Ghana, India, Nigeria, Pakistan, and Sri Lanka. • Foreign nationals whose countries have signed a

Visa Abolition Agreement with Botswana are also not required to apply for a visa. • All other foreigners need a visa. • Applications for visas can be made at 20 diplomatic missions in 17 countries around the world.

HEALTH & MEDICAL • Fairly high risk of malaria, especially in the rainy season, in certain areas such as Central Botswana, Chobe, Ghanzi, Northeast, and Northwest, but none in the cities of Francistown and Gaborone - if visiting affected areas anti-malaria drugs should be taken 2 weeks before departure. • Other risks include tick-bite fever, sun and heat-related problems, snake-bite, HIV/AIDS, Bilharzia. • Tap water is safe to drink in urban areas and the larger urban areas offer good health facilities.

DRIVING & LOCAL TRANSPORT • All urban centres are connected by highways and very good tarmac roads. • Driving is on left hand side of road. • Off main routes, the roads range from good, high-speed gravel to deep, rutted sand. • Speed limits apply and seat belts must be worn. • Various private bus and minibus passenger transport companies provide good services, as does Botswana Railways with air-conditioned luxury rail travel between various centres. • All major car hire services operate in Botswana, and taxis and minibus taxis operate in all towns.

SAFETY • Botswana is a stable democracy since independence in 1966 and safe for visitors, but some crime does occur – take basic precautions as for most other countries.

USEFUL CONTACTS •

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Botswana Tourism Board - Tel +267 391 3111 / 310 5601; Fax +267 395 9220; Email board@botswanatourism.co.bw; Web www.botswanatourism.co.bw. Maun Tourism Office - Tel +267 686 1056 / 686 3093 (airport office); Email maun@botswanatourism.co.bw. Ministry of Labour & Home Affairs (for all visa information) Tel +267 361 1100/1180/1132; Fax +267 390 7426; Email mlha-pro@.gov.bw; Web http://www.gov.bw/en/ Ministries--Authorities/Ministries/Ministry-of-Labour--HomeAffairs-MLHA/; Toll Free Number 0800 600 777. Air Botswana - Head Office Tel +267 368 8400 / 395 2812; Gaborone Tel +267 368 0900/ 395 1921; Email sales@airbotswana.co.bw. Sir Seretse Khama Airport - Tel +267 390 4401 / 395 8440; Flight information +267 391 4518. Department of Wildlife and National Parks - Tel +267 397 1405; Fax 391 2354; Email dwnp@gov.bw. Hospitality & Tourism Association Botswana - Tel +267 395 7144; Fax +267 390 3201; Email: hatab@hatab.bw Automobile Association - Tel +267 390 2111 First National Bank - Tel +267 364 2600, +267 364 2670; Fax +267 390 6130 Standard Chartered Bank - Tel +267 360 1500, +267 393 9116, +267 395 2911; Fax +267 393 1326, +267 395 7810 Barclays Bank - Tel +267 391 2129; Fax +267 391 3672 / 395 9780; Toll free: 0800 333 333; Email: botswana.customerservice@barclays.com ENCOUNTER AFRICA | The Definitive Directory For Responsible Tourism

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Introducing

BLUESKY AIRWAYS your future connection to

Botswana & Southern Africa

excellence AIRWAYS

www.blueskyairways.co.bw www.blue

Based at Sir Seretse Khama International Airport, Gaborone.

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reliability safety

e-mail : info@blueskyairways.com

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“When we say

Welcome Aboard,

H

we mean it”

oliday travellers often feel like their holiday doesn’t start until they reach their destination. BlueSky Airways wants its passengers to feel like their holiday started when they check in. “Travel is often synonymous with stress,” says Mark Spicer, Managing Director of BlueSky. “Tourists feel that ‘if they can just make it through the journey’, then they can finally relax and unwind. We want our passengers to enjoy the journey. That means, first making them feel totally safe, and second, making them feel completely satisfied with our service.”

Mark Spicer and his BlueSky partners have been involved in the aviation industry in Southern Africa for decades. They and their families have travelled extensively throughout the region on both business and pleasure and know the needs and wants of travellers firsthand. “We’re not flying passengers, we’re flying guests”, said Mark Spicer. BlueSky Airways believes that it’s choice of modern aircraft and in particular the Boeing 737, one of the most

“we’re not flying passengers, we’re flying guests” BlueSky Airways, a new airline serving Southern Africa, seeks to offer passengers new travel options and new heights in customer service. Travel in Africa does not always have the best reputation for safety and service. That’s why BlueSky has put together a team of experts from all over the world, with decades of combined experience, to offer its customers the excellence, reliability and safety comparable to the rest of the industry’s leaders.

successful commercial jet aircraft in history, is a key decision in ensuring that guests commence and complete a holiday in a manner that exceeds initial expectations. By combining a wealth of experience, knowledge and a love of aviation with the use of industry-leading equipment, BlueSky Airways plans to take aviation in southern Africa to new levels of customer satisfaction.

Mark Spicer Managing Director of BlueSky Airways

A Modern-day Classic - globally famed for its reliability, versatility and performance, the Boeing 737 is the equipment of choice for BlueSky Airways

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TILODI SAFARI LODGE

Accommodation

This world-class luxury lodge with its spacious Livingstone-style safari tents, amenities and facilities is located in the heart of the Kasane Forest Reserve adjacent to the world-renowned Chobe National Park in Botswana. The park is home to the largest single concentration of elephants. The lodge is also close to Kasane Town, Kasane Airport and is an hour’s drive from the Victoria Falls. Unlimited animal sightings, excellent cuisine, superb service and abundant activities are all included.

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Areas of Environmental Responsibility in which this Operator is active:

Flora Conservation

Fauna Protection

Waste Management

Energy Management

Water Management

Procurement Policy

Environmental Policy

Awareness Education

Green Building

Credentials & Verification

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Areas of Social Responsibility in which this Operator is active:

Employees

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Social investment

Cultural Engagement

Disabled Facilities

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Rates US$340 – US$450 per person sharing per night (Rates may differ as exchange rates fluctuate)

* For a more detailed definition of each of the areas of activity represented by the above symbol and their respective ratings, please refer to the section Key To Rating, Stars & Symbols in the front of this directory.

Location & How to Get There Country: Region: Nearest Town: Nearest International Airport: Local Airport/ Airstrip: Guest Transfers: Road Access:

Botswana Southern Africa / Chobe Kasane Kasane International Airport, Chobe / Gaborone / Johannesburg Kasane Yes Yes

Contact / Booking Details Reservations Manager: James Mutsenah Telephone 1: +267 7 603 9818 Telephone 2: +267 7 131 6135 Email Address: james@tilodisafarilodge.co.bw or enquiries@tilodisafarilodge.co.bw Website: www.tilodisafarilodge.com

Accommodation Offered • Total number of guests: 20 • 10 luxury tents sleeping 2 each

Accommodation Features En-suite bathrooms King-size beds Private lounge area Views

Bath Queen-size beds Writing desk Room safe

Shower Twin beds Fire place Electricity

Outside shower Single beds Tea / coffee station Telephone

Toilet Deck / Veranda Mosquito nets TV

Internet & email Outdoor Eating Lounge Gymnasium Health spa Theatre/cinema Airport shuttle service Cultural tours Weddings hosted

24-hours security Business centre Special Diets Catering Other Relaxation Areas Sports facilities Crèche Curios shop On-site car hire On-site banking /

money changing Conference facilities 24 hours room service Viewing deck by active waterhole Bar/s Library Sauna Child minders

Room safes Local area transport Laundry service In-house doctor Limited room service Wetland attracting birding

Beaches Game drives Hikes & walks River rafting Horse riding Sports activities

Visiting museums Game hikes Mountain climbing Kayaking Camel rides Snorkelling / diving

Shopping / markets Horseback game viewing Cultural / village tours Hot air balloon rides Helicopter rides Swimming

Historical / geological sites

Facilities & Services Restaurant Swimming Pool/s Reading room/area Massage TV room Office/reception safe Guided game viewing Live entertainment In-house nurse

Things To Do Visits to parks/reserves Bird watching Sailing / boating Elephant rides Paragliding / hang-gliding

Wildlife & Scenic Offerings • Wildlife: Wildlife can be viewed from open 4WD vehicles in Chobe National Park while some animals can be sighted around the camp after the Park has closed. The property is situated in the animal corridor of Lesoma valley within The Kasane Forest Reserve, which lies between Matetsi Wildlife Conservancy (in Zimbabwe) and Chobe National Park. There are no borders for the animals between the two countries. Among the animals to be seen are elephants, buffalos, antelopes, giraffes, lions, cheetah, leopard, hyenas, zebras, impalas, warthogs, wild dogs, as well over 460 bird species. • Scenery: Chobe River, Chobe National Park, The Kasane Forest Reserve, Victoria Falls.

Policies • Children: Children welcome; age 6-12 allowed on safaris at discretion of guides; under 6 sharing with parents stay free. • Payment: A 20% non- refundable deposit to confirm reservation; balance due 6 weeks prior to arrival; bookings made within 2 weeks prior to arrival require full payment to confirm; and provisional bookings are held for 2 weeks. • Cancellation: Cancellation received 0-2 weeks prior to arrival -100% payment; 2-4 weeks prior to arrival - 75% payment; 4-12 weeks prior to arrival -50% payment; and 12 weeks prior to arrival -20% payment. ENCOUNTER AFRICA | The Definitive Directory For Responsible Tourism

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SANCTUARY RETREATS

Accommodation Groups

Sanctuary Retreats represents a collection of fine luxury lodges and camps with twelve properties situated in Botswana, Zambia, Kenya, Tanzania and Uganda. The best in its specific area, each property has been developed with acute sensitivity for the environment, animal habitats, people and culture. The outcome is an exclusive and fulfilling travel experience with superb service, a vast range of activities and expert local guides.

Environmental Footprint

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Areas of Environmental Responsibility in which this Operator is active:

Flora Conservation

Fauna Protection

Waste Management

Energy Management

Water Management

Procurement Policy

Environmental Policy

Awareness Education

Green Building

Credentials & Verification

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Social Investment

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Areas of Social Responsibility in which this Operator is active:

Employees

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Economic Development

Social investment

Cultural Engagement

Disabled Facilities

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* For a more detailed definition of each of the areas of activity represented by the above symbol and their respective ratings, please refer to the section Key To Rating, Stars & Symbols in the front of this directory.

Contact / Booking Details

Group Overview Countries in which Group has properties: Location of Head Office: Year established: Market segment in which group is active: Group specialities or unique features: Staff Employed: Group’s environmental & social policy:

Botswana, Zambia, Uganda, Kenya, and Tanzania. South Africa 1999 Luxury accommodation in lodges and camps. Providing exclusive and fulfilling travel experience with superb service. Approx. 5000 Committed to environmentally and socially sustainable practices.

Accommodation Offered Property 1 Name: Location: Number & Type of Rooms / Units: Facilities & Features:

Property 2 Name: Location: Number & Type of Rooms / Units: Facilities & Features:

Property 3 Name: Location: Number & Type of Rooms / Units: Facilities & Features:

Property 4 Name: Location: Number & Type of Rooms / Units: Facilities & Features:

Things To Do Visits to parks/reserves Bird watching Sailing / boating Elephant rides Paragliding / hang-gliding

Rates From US$565 plus per person per night.

Beaches River boating Game drives Hikes & walks River rafting Horse riding

Reservations Manager: Bridget Stephenson Telephone 1: + 27 (0)11 438 4650 Telephone 2: +27 (0)86 218 1482 Email Address: southernafrica@sanctuaryretreats.com Website: www.sanctuaryretreats.com

Sanctuary Chief’s Camp Chief’s Island, Moremi Game Reserve, Botswana 12 Luxury Bush pavilions, 5 stars The guest pavilions are hidden away in a jackalberry and sausage tree woodland characteristic of the area. All have private decks, indoor and outdoor showers, mosquito nets and traditional ceiling fans. A communal decked living room offers views over the floodplains, while the dining area surrounds a fire pit from where guests can view game. Sanctuary Baines’ Camp Private Concession, Okavango Delta 5 luxury Suite, 5 stars This low environmental impact camp has been built using commercially grown wood and recycled tin cans that were collected by the local community. There is a communal swimming pool and a wide wooden deck surrounding the main dining and sitting room from where wildlife can be viewed. The camp has five luxurious tented suites with adjoining outdoor bathrooms. Sanctuary Stanley’s Camp Private Concession, Okavango Delta 8 classic safari tents, 4 stars An intimate camp set around a large sitting and dining area with views of the floodplains of the Okavango Delta. Wildlife can be seen from the swimming pool. This is one of the best places for seeing buffalo in large herds often exceeding 2,000. Each canvas tent has a ceiling fan and large wooden decks with hammocks. Sanctuary Chobe Chilwero Bordering Chobe National Park 15 air-conditioned cottages, 5 stars The main area has views over the Chobe River which borders Chobe National Park famous for its elephants and huge herds of buffalo. Each room has an inside and outside shower, freestanding tubs, and private gardens. The camp also has a spa offering a range of treatments and rituals of the highest quality. Sports activities Visiting museums Walking safaris Game hikes Mountain climbing Kayaking

Camel rides Snorkelling / diving Shopping / markets Spa treatments Horseback game viewing Cultural / village tours

Hot air balloon rides Helicopter rides Swimming Historical / geological sites Educational animal interaction

Wildlife & Scenic Offerings • Sanctuary Chief’s Camp is the only camp situated in a Big 5 area. The other camps have regular sightings of lion, leopard, elephant, hippo and plains game. • Sanctuary Retreats sponsors the Living with Elephants foundation, a unique project allowing guests at Sanctuary Baines’ and Sanctuary Stanley’s Camps to accompany the herd on daily foraging treks.

Memberships & Awards • The properties of Sanctuary Retreats, Botswana, have consistently won prestigious awards over the years, including Condé Nast Traveler’s Gold List – Africa & Middle East; Condé Nast Traveler’s Readers’ Choice Awards, Top 100; Travel & Leisure’s World’s Best 500 (Sanctuary Chief’s Camp was No 1 in Botswana); and Travel & Leisure’s World’s Top 15 Small Hotels.

Policies • Children welcome subject to following: Sanctuary Chief’s Camp – no children under 9; Sanctuary Baines’ Camp – no children under 12; Sanctuary Stanley’s Camp – no children under 9; and Sanctuary Chobe Chilwero – children of all ages allowed. • Booking, payment and cancellation policies apply and can be obtained from the group’s website.

ENCOUNTER AFRICA | The Definitive Directory For Responsible Tourism

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Heritage in Africa Tourism H

eritage Tourism, with both its cultural and natural components, has rapidly become one of the fastest growing, most popular types of tourism in the world today. It also serves a worthy cause. In a nutshell it showcases and helps preserve our legacy from the past, there for all to see, enjoy and learn from, and which we will pass on to future generations. Africa offers an abundance and great variety of such heritage sites, with some of the world’s oldest and most interesting archaeological, cultural and natural wonders of the world.

WORLD HERITAGE SITES Overseeing the preservation and management of the world’s precious heritage sites together with governments and other bodies, is the World Heritage Committee. It regularly adds areas or places of outstanding cultural or natural significance worthy of protection to the World Heritage List in terms of the World Heritage Convention established in 1972 by UNESCO (United Nations Educational, Scientific and Cultural Organisation). These sites are today known as UNESCO World Heritage Sites. To this list have been added sites as diverse as the wetlands of iSimangaliso (Lake St Lucia) in South Africa, the ruins of Roman, Phoenician and ancient Christian cities in North Africa, Mount Athos in Greece, the ancient Mayan city of Calakmul in Mexico, the Ferapontov Monastery in the Vologda region in northern Russia, the Great Wall of China, and the Taj Mahal in India, among many more. As our ancestors bequeathed to us this diverse heritage to be conserved for future generations, it is only fitting that a large number of World Heritage Sites are found in Africa with its strong cultural focus on respect for the ancestors, looking after our inherited world, and leaving these values as part of our legacy for future generations.

AFRICA…BIRTHPLACE OF HUMANITY Out of a total of 1,007 UNESCO World Heritage Sites in 2014, no fewer than 130 are located in 37 African countries. There are a number more as some overseas territories of non-African states fall within Africa and contain heritage sites, while some heritage sites in Africa are not listed, such as those of Somalia, as their countries are not parties to the UNESCO convention. World Heritage Sites in Africa have now become the leading destinations for many tourists to the continent. And quite rightly so, for the continent is the birthplace and first home of humankind. In a sense we are all sons and daughters of Africa, so when tourists from Europe, Asia, America or elsewhere come to our continental shores, they are really coming home, completing a circle. Therefore, come to Africa and come discover your roots. Apart from the World Heritage Sites, many countries, regions

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and cities across Africa now also offer a variety of other heritage tours, both cultural and natural.

SOUTH AFRICA In South Africa, for instance, the City of Durban offers among others the Inanda Heritage Route where one comes face to face with a number of historical figures that helped shape the country and the world, people such as John Dube and Mahatma Gandhi. Cape Town offers a variety of heritage and cultural attractions from the iconic Table Mountain to Robben Island, a World Heritage Site that once served as a jail to political prisoners from the Khoi leader Autshumao in the 1600s to Nelson Mandela and others in the 20th century. And while South Africa may have treated some of its sons and daughters harshly throughout history, it is also a significant part of the birthplace of humanity. As such it is home to the famed Cradle of Humankind, a 47,000 hectare site near Johannesburg that includes a complex of limestone caves, including the Sterkfontein Caves, where the 2.3-million year-old fossil “Mrs Ples” was found in 1947. The site has produced some of the oldest and more than a third of all early hominid fossils ever found, with some dating back as far as 3.5 million years. The superb Maropeng Visitors Centre houses an exciting, worldclass exhibition, focusing on the development of humans and our ancestors over the past few million years. Few places in the world, if any, can boast an older history than that. Apart from the Cradle of Humankind, South Africa is home to seven more Unesco World Heritage Sites. These are Robben Island, Mapungubwe Cultural Landscape, the Cape Floral Region, iSimangaliso Wetland Park, the Vredefort Dome and the Richtersveld Cultural and Botanical Landscape.

SLAVERY TO ART From South Africa, travel north-east to Malawi to the Chongoni Rock Art Area containing the richest concentration of rock art in Central Africa dating back to the Stone Age. In neighbouring Mozambique is another World Heritage Site rich in more recent history. It is the Island of Mozambique which once was a major boat building centre and Arab port trading slaves,

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spices and gold. The name of both the island and its parent country is derived from Ali Musa Mbiki (Musa Al Big), sultan of the island at the time of the Portuguese seafarer, Vasco da Gama’s visit in 1498. In 1507 the Portuguese established a port and naval base, and built the Chapel of Nossa Senhora de Baluarte, now considered the oldest European building in the southern hemisphere. After the addition of the Fort São Sebastião the Portuguese settlement on the island became the capital of Portuguese East Africa. Across the Mozambique Channel lies Mauritius, today a holiday paradise filled with luxurious modern resorts. But the island is also home to Aapravasi Ghat, the first site chosen by the British government to take part in what was known as the “Great Experiment”, namely using indentured labourers instead of slaves. And between 1834 and 1920, almost half a million of those indentured labourers passed through Port Louis to work on the island or en route to other British colonies. Their presence and their legacy today is the very fibre of Mauritian society. Back on mainland Africa one finds Great Zimbabwe, the ruins of an ancient city that was an important trading centre between the 11th and 15th centuries. Many soapstone sculptures and artefacts made of gold, bronze, iron, copper and ivory were also found here. As one walks along the high stonewalled passages the mystery of the place is everywhere, making one wonder who lived here, what did they do and what happened to them.

EAST AFRICA On Kenya’s Mombasa Island is Fort Jesus, a Portuguese fort built between 1593 and 1596 to guard the old port. Its architectural layout follows the Renaissance ideal that the human body is perfectly proportionate. Much older than the fort is the Lake System in the Great Rift Valley of Kenya. The site features Lake Bogoria, Lake Nakuru and Lake Elementaita, as well as a highly diverse population of birds that visit here, including thirteen threatened species. In Ethiopia, which lies north of Kenya and is part of the Horn of Africa, one finds the ancient Fasil Ghebbi, a fortress-enclosure located in the Gondar Region that served as the home of Ethiopia’s emperors in the 16th, 17th and 18th centuries. Its unique architecture reflects diverse influences including Arab, Hindu, Nubian, and Baroque styles.

MUCH MORE Travelling to Central, North and West Africa, there is much more still to be seen, such as the ruins of the ancient former Christian holy city of Abu Mena in Egypt; Al Quala of Beni Hammad in Algeria which was the fortified first capital of the Hammadid emirs originally built in 1007 and demolished in 1152; or the Amphitheatre of El Jem, built in Tunisia during the 3rd century and which, reflecting the grandeur and extent of Imperial Rome, is North Africa’s largest coliseum seating 35,000 spectators, the same capacity as many a modern sports stadium. Established in the 11th and 12th centuries in Mauritania to serve the caravans crossing the Sahara, the ancient Ksour of Ouadane, Chinguetti, Tichitt and Oualata became major trading and religious centres, and focal points of Islamic culture. In Libya in West Africa, Sabratha was a Phoenician tradingpost that served as an outlet for the products of the African hinterland and was part of the short-lived Numidian Kingdom of Massinissa before being Romanized and rebuilt in the 2nd and 3rd centuries. Among the largest protected sites of West Africa

is the Comoé National Park of Côte d’Ivoire featuring the Comoé River and the unique flora which accompanies it. Cameroon’s Dja Faunal Reserve is one of Africa’s largest and best protected rain forests, is almost completely surrounded by the Dja River and contains 107 mammal species, of which five are threatened. Another West African Heritage Site is the Djoudj National Bird Sanctuary within the Senegal River delta wetland area. It consists of streams, lakes, ponds and backwaters, is the home of one-and-a-half million birds, as well as crocodiles, African manatees, and other typical Sahelian species. The list goes on.

HERITAGE MISSION As is clear from the many places described above, heritage tourism embraces elements of living culture, history, geography, wildlife and the natural history of places, those things that communities around the world value and cherish and wish to preserve for future generations. Incorporating these elements into a well-managed system of tourism contributes to local growth, pride, upliftment, and development and is of great value especially in rural settings across the continent. In view of this the mission of the World Heritage Convention is to encourage countries to nominate cultural and natural heritage sites for possible inclusion on the World Heritage List. It also assists them where there are challenges of safeguarding their sites against social, economic, and developmental threats and natural decay. Once inscribed in the World Heritage List, such a site receives national and international recognition and the country is required to ensure that effective and active measures are taken for the protection, conservation and presentation of the site. For a country to have a site added to the World Heritage List, the site must be of outstanding universal value and meet at least one of ten selection criteria.

POSTAL SERVICES Heritage sites receive various forms of assistance from the World Heritage Fund, including preparatory assistance to prepare an initial list of possible sites, the nomination of potential sites, or to develop a conservation management plan. It also offers assistance to support group training activities, technical cooperation to provide expertise and material support for various conservation initiatives. Furthermore the fund offers emergency assistance to enable urgent action to repair damage caused by adverse human activity or natural disasters. The African World Heritage Fund (AWHF) has similarly launched a programme bringing sustainable tourism together with World Heritage as a way of promoting conservation and offering assistance. Meanwhile UNESCO has drawn up an Action Plan for Africa for 2012 to 2017 that aims to improve the representation of African heritage sites on the World Heritage List, improve the state of conservation at World Heritage properties, effectively manage existing properties, and develop and implement strategies to enable countries to effectively address the challenge of balancing heritage conservation and development needs.

AFRICA’S HEART Finally, if tourism is the world’s number-one industry and the fastest developing industry in Africa, heritage tourism is its very heart…and one that beats for every person on our planet.

ENCOUNTER AFRICA | The Definitive Directory For Responsible Tourism

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Kenya ew Overvi T

he original safari destination… is what many people would say with a touch of nostalgia for a bygone era. And that is indeed still the case, with Kenya having been declared the world’s leading safari destination in 2013 at the 20th World Travel Awards (WTA) grand finale in Doha, Qatar. However, there is so much more to enjoy, modern Kenya being another African destination that offers so much breathtaking variety within the borders of a single country. Many will be familiar with its iconic destinations like Maasai Mara, Amboseli, Tsavo East and Tsavo West, Samburu, Shaba, Buffalo Springs, Laikipia Conservancy, Mombasa, Malindi, Lamu and Fort Jesus. Kenya is situated within the African Great Lakes region of Southeast Africa. Its capital and largest city is Nairobi. Here the traveller will find savannahs, rolling hills and valleys teeming with a great variety of big game; ancient cultures and many different people; miles of pristine beaches and sparkling blue water fringed with coral reef; snowcapped mountains; equatorial forests; hot deserts and cool highlands; sophisticated cities; timeless rural settlements; the ancient and the modern; superb hotels and lodges; world-class game reserves; and so much more. Kenya straddles the equator between Africa’s great lakes and Uganda to the west and the Horn of Africa and Indian Ocean in the east. It is a country where the arid desert areas of the north and the green hills of the south meet. It is a place where in previous centuries Arabs and Africans met, mingled and gave birth to a new culture and people who speak the language Kiswahili. Today, with an estimated 45-million speakers, it is the most widely spoken African language in SubSaharan Africa.

LANGUAGES

MONEY & CARDS

• English, Swahili & other indigenous languages.

• Currency: Kenya Shilling (Abbreviated as KSh or /=, e.g. 500/=). • Notes are 50, 100, 200, 500 and 1000 shillings, while coins are 1, 5, 10, 20 and 40 shillings. • Foreign currency can be changed at banks, bureaux de change or authorized hotels with US dollars, pounds sterling and Euros being the easiest. • Travellers’ cheques and major credit cards are widely accepted. • No foreign currency amount restrictions. • ATMs available 24hrs at all major banks and other points.

CAPITAL CITY • Nairobi.

CLIMATE • Varies greatly from hot humid temperatures at the coast to cool and humid in the central highlands, to some cold and wet regions, and hot and dry in the north and east. • Most parts of the country have warm days and cool early mornings and evenings. • Long rainy season around April and May and a short rainy season in October and November.

TIME ZONE • UTC/GMT +3 hours.

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TELECOMUNICATIONS • International dialling code for Kenya is +254. • Good telephone, cellular and satellite communications network. • Hotels and lodges offer international telephone and fax services.

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• Good cellular networks with over 29.2-million subscribers or a 74% penetration rate. • Major cellular operators are Orange, Safaricom, Airtel and Yu.

DRIVING & LOCAL TRANSPORT

• Good postal service and international courier services.

• Good network of domestic flights with numerous local carriers and numerous domestic air charter operations. • International and local car hire companies available at airports, Nairobi, Mombasa, and other large towns. • Drive on left side of road - valid driving licence with photograph or international driver’s licence needed. • In larger towns taxis are widely available, while bus services are available within towns, between towns and across borders. • Also minibus taxis called Matatus. • Railway services between Nairobi and Mombasa, Nairobi and Kisumu, and to Kampala, Uganda.

ELECTRICITY

SAFETY

• 220/240 v 50 Hz – plug outlets are 3 point square type.

• Kenya has encountered several terrorist attacks, among them the more recent attacks on a popular mall in Nairobi, the popular tourist island Mombasa, and some northern villages. • In 2014 the British government issued a warning against traveling to some coastal areas and areas close to Somalia. • Kenya has been a stable democracy since independence with no major political upheavals except immediately after the general election of December 2007. • Some areas are crime-prone and like anywhere else, one must ensure personal safety by taking the necessary precautions. • Avoid low-income areas and shanty towns in Nairobi and other major centres.

INTERNET • Good network of Internet Service Providers, while many hotels, lodges and internet cafes offer email and Internet services

POSTAL SERVICES

AIRLINES • Numerous international airlines fly to Kenya, including British Airways, Emirates, KLM, Qatar, Turkish, Air France, Swiss, South African, Ethiopian, Egypt, China, Saudi, TAAG Angola, and Air Mauritius. • The national carrier is Kenya Airways. • Various aircraft charter companies.

AIRPORTS • Three international airports: the main one, Jomo Kenyatta International Airport, is 18km from Nairobi. • Wilson Airport outside Nairobi is one of the busiest airports for smaller aircraft and charter companies in Africa. • Moi International Airport serves Mombasa on the coast. • Transport to and from the airports is provided by government owned Kenatco Taxi Service, Voda taxis and local taxis.

TAXES • VAT of 16% is charged on all goods – including on basic foodstuffs since August 2013. • Customs duties payable on most imported goods with certain exemptions.

ENTRY REQUIREMENTS • Visas are required for entry, except for citizens from a number of Middle Eastern and African countries. • Visas can be obtained at the airport upon arrival, but it is best to obtain visas abroad prior to travelling. • Kenya can also be entered by road from Tanzania, Uganda, Ethiopia, Sudan and Somalia and by sea through its ports.

HEALTH & MEDICAL • Yellow fever and cholera inoculation certificates required only for visitors arriving from countries where these diseases are endemic. • Advisable to bring along basic medical supplies and any prescribed medication. • HIV/AIDS is prevalent. • Lodges and hotels in major towns have safe drinking water, while bottled mineral water is also available in most places.

USEFUL CONTACTS • Kenya Tourist Board - Tel +254 (0)20 2711 262; Safaricom Mobile +254 720 601 262; Airtel Mobile: +254 735 287 030; Fax +254 (0)20 271 9925; Email info@ktb.go.ke; Web www.magicalkenya.com. • Ecotourism Kenya (Ecotourism Society of Kenya) Tel: +254 (0)20 272 4755 / 272 4403 Fax:+254 (0)20 272 4755 Email: infoecotourismkenya.org • Kenya Association of Travel Agents (KATA) – Tel: +254 (0)20 273 1475, +254 (0)20 273 1476 F ax: +254 (0)20 3731478 Email: info@katakenya.org Web www.katakenya.org . • Kenya Wildlife Service - Tel: +254 (0)20 60 0800, +254 (0)20 60 2345 Fax: +254 (0)20 607024 ISDN: +254 (0)20 399 2000. • Ministry of Tourism and Wildlife - Tel: +254 (0)20 33 3555, +254 (0)20 31 3010 Fax: +254 (0)20 31 8045 Email: info@tourism.go.ke. • Kenya Association of Hotelkeepers & Caterers – Tel: + 254 (0)20 604419 / 602538 Fax: + 254 (0)20 602539. • Kenya Airways – Reservations - +254-(0)20- 3274747 Head Office Tel: +254-(0)20-327 4100 Fax: + 254-20-6422560 Email: contact@kenya-airways.com. • Barclays Bank of Kenya – Tel: +254 (0)20 425 4000 / +254 (0)20 390 0000; Email: barclays.kenya@barclays.com. • National Bank of Kenya - Tel: +254 (0)20 282 8000 Fax: +254 (0)20 311444/222 304 Email: info@nationalbank.co.ke. ENCOUNTER AFRICA | The Definitive Directory For Responsible Tourism

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THE SLEEPING WARRIOR LODGE Accommodation In the heart of Kenya’s Rift Valley, secluded within the 49,000 acre private Soysambu Conservancy that borders two of the valley’s most beautiful lakes, the Sleeping Warrior Lodge invites you to take a step off the beaten track and immerse yourself in the essential Africa... majestic and alive with secrets. With just 10 rooms we offer the true luxury of an intimate, tailor made safari experience.

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Areas of Environmental Responsibility in which this Operator is active:

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Fauna Protection

Waste Management

Energy Management

Water Management

Procurement Policy

Environmental Policy

Awareness Education

Green Building

Credentials & Verification

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Social investment

Cultural Engagement

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Rates US$330 per night per person sharing full board; US$410 per night per person sharing on a game package.

* For a more detailed definition of each of the areas of activity represented by the above symbol and their respective ratings, please refer to the section Key To Rating, Stars & Symbols in the front of this directory.

Location & How to Get There Country: Region: Nearest Town: Nearest International Airport: Local Landing Strip: Guest Transfers: Road Access:

Kenya Rift Valley Nakuru Jomo Kenyatta International Airport, Nairobi Congreve Airstrip or Loldia Airstrip To/from Nairobi at a fee Yes - From Nairobi, Nakuru, Naivasha, Masai Mara

Contact / Booking Details Reservations Manager: Lynn Mukeli or Valerie Damon Telephone 1: +254 (0)735 408 698 Telephone 2: + 254 (0)727 067 418 Email Address: info@sleepingwarriorkenya.com Website: www.sleepingwarriorkenya.com

Accommodation Offered • Total number of guests: 33 • Total number of rooms: 10 • Types of Rooms: Double, Twin, Family and Honeymoon • Children accommodated En-suite bathrooms King-size beds Private lounge area Views Bath

Queen-size beds Writing desk Room safe Shower Twin beds

Fire place Electricity Outside shower Single beds Tea/coffee station

Telephone Toilet Deck / Veranda Mosquito nets TV

Internet & email Outdoor Eating Lounge Gymnasium Health spa Theatre/cinema Airport shuttle service Cultural tours Weddings hosted

24-hours security Business centre Special Diets Catering Other Relaxation Areas Sports facilities Crèche Curios shop On-site car hire Conference facilities

On-site banking / money changing 24 hours room service In-room Spa Services Bar/s Library Sauna Child minders Room safes

Local area transport Laundry service In-house doctor Limited room service

Beaches Cycling Game drives Hikes & walks River rafting Horse riding

Sports activities Visiting museums Conservation Activities Game hikes Mountain climbing Kayaking

Camel rides Snorkelling / diving Shopping / markets Horseback game viewing Cultural / village tours

Hot air balloon rides Helicopter rides Swimming Historical / geological sites

Facilities & Services Restaurant Swimming Pool/s Reading room/area Massage TV room Office/reception safe Guided game viewing Live entertainment In-house nurse

Things To Do Visits to parks/reserves Bird watching Sailing / boating Elephant rides Paragliding / hang-gliding

Wildlife & Scenic Offerings •

Wildlife: Wildlife is viewed on the 49,000 acre private Soysambu Conservancy to which the lodge and its guests have exclusive access. Viewing is done by walking, from guided 4WD vehicles, on horseback, or from lodge verandas. Wildlife includes leopard, eland, Rothschild giraffe, Cape buffalo, zebra, impala, Grant’s gazelle, Thomson’s gazelle, mountain reedbuck, waterbuck, baboon, Colobus monkey, bat-eared fox, aardvark, jackal, hyena, flamingo, great white pelican, and 400 bird species. Scenery: Soysambu Conservancy, Lake Nakuru National Park, Lake Elmenteita, Lake Naivasha, Eburu Forest Sanctuary.

Memberships & Awards • •

Membership: Member of Kenya Association of Hotelkeepers and Caterers (KAHC) since 2012; member of African Travel and Tourism Association (ATTA) since 2014; licensed with the Kenyan government licensing authority. Awards: Nominated for Safari Awards 2015, Mirada Travel/ The Good Safari Guide; Excellence award for the Sleeping Warrior Camp, Trip Advisor, 2014.

Policies • • •

Children: Children of all ages welcome: 0-5 years old stay free; 6-12 years old pay 50% adult rate when sharing with adult. Payment: Bookings confirmed upon payment of 15% non-refundable deposit with balance payable in full 35 days prior to arrival date. Cancellation: Cancellation fee of 15% charged for cancellation between 60 and 45 days before booked arrival date; 25% if between 45 and 30 days before arrival date; 50% if between 29 and 22 days; and 80% if less than 21 days or no show.

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i w a l a M w e i v r e v O

O

ften referred to as the Warm Heart of Africa, Malawi offers visitors the unparalleled combination of one of Africa’s most beautiful lakes, magnificent landscape teeming with wildlife, a choice of no less than nine National Parks or Wildlife Reserves, and a captivating culture – all of this in one of Africa’s most beautiful and compact countries. Despite a quarter of its surface area being covered by the tranquil waters of Lake Malawi that also demarcates over 20% of its borderline, Malawi is a landlocked country. The lake is the third largest and second deepest lake in Africa, and is also the ninth largest in the world. Malawi is located astride Africa’s Great Rift Valley in Southeast Africa. Formerly known as Nyasaland, it is bordered by Zambia, Tanzania and Mozambique. The temperate climate of the mountainous northern highlands gives way to subtropical conditions and rolling plains below the escarpment. The country’s major asset is its variety of attractions. The vast freshwater body of Lake Malawi with its crystal clear waters is fringed by beaches of golden sand and offers a great variety of water-based sport and recreation activities. And while Lake Malawi is the country’s crown jewel and may dominate it, the country has so much more to offer. Apart from a variety of mammals found in its parks and reserves, the lake offers a vast variety of fish while Malawi also has a fantastic variety of birds with over 650 recorded species spread throughout the country. Some nine major ethnic groups within a population of over 15 million promises a feast of cultural diversity, with various other foreign cultural influences also present. Then there are the mountains, with the highest peak reaching 10,000ft (3,000m), providing for a varied landscape including also green and lush country, highlands, beautiful forests, plateaux, plains, escarpments and river valleys. Malawi is also blessed with a rich and diverse variety of fauna and flora. Malawi is a democracy and has held several successful general elections with changes of government and presidents. While the normal precautions should be taken against falling victim to crime, the country is generally very safe for tourists.

LANGUAGES

TIME ZONE

• English (official); Chichewa (common); several other indigenous Malawian languages spoken.

• GMT + 2

CAPITAL CITY • Lilongwe

CLIMATE • Sub-tropical; rainy season (November to May); dry season (May to November).

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MONEY & CARDS • • • •

Currency: Kwacha (divided into 100 tambala). Most hotels accept major credit cards. ATMs only in larger towns. VISA ATMs in major towns (Lilongwe, Mzuzu, Blantyre) that allow withdrawals up to around $100 in one transaction.

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TELECOMUNICATIONS

DRIVING & LOCAL TRANSPORT

• Basic limited fixed-line telecommunications. • Several mobile phone operators are present in Malawi, including Airtel, TNM, G-Mobile, Lacell, and G-Expresso.

• 797km of railways, mostly transporting goods, but some passenger services from Mozambique are available, though they are not recommended for tourists. • 15,451km of roads, of which 6,956km are paved, mostly linking the two major cities. • Over 700km of waterways, with small ships taking goods and tourists to a number of island and coastal destinations on Lake Malawi. • Malawi is a popular staging post for overland transAfrica travellers. • Regular bus services from Johannesburg (South Africa) and Harare (Zimbabwe).

INTERNET • Expanding services, but still relatively limited – a number of licenced Internet Service Providers operate in the country. • Better developed facilities and infrastructure in urban areas.

POSTAL SERVICES • Malawi Posts Corporation offers good postal, financial and other services.

ELECTRICITY • Voltage: 220-240 Volts. • Primary Socket Type: British BS-1363. • Multi-voltage appliances (laptops, etc.): Plug adapter - click socket type links to view adapter for that type.

AIRLINES • British Airways and KLM via Nairobi, Kenya, and South African Airways, Kenya Airways and Ethiopian Airways fly directly to Malawi.

AIRPORTS • Lilongwe International Airport, Lilongwe. • 13 local airports, including Chileka Airport, Blantyre.

TAXES • VAT rate of 16.5% with some basic goods being exempted.

ENTRY REQUIREMENTS • All visitors require a valid passport. • No visas required for tourist visits by citizens of most Commonwealth countries, the USA, Japan, most European Union countries and certain other countries.

HEALTH & MEDICAL • Immunisation against polio, tetanus, typhoid and hepatitis A is recommended. • Yellow fever immunisation may be required only by visitors entering from a yellow fever zone. • There is a risk of malaria and prophylactics should be taken. • There is also a risk of contracting bilharzia if bathing in some parts of Lake Malawi but less so near the main beach hotels. • Water may not be good for drinking in some areas. • Malawi has central hospitals, regional and private facilities that are generally good, while the public sector offers free health services and medicines.

SAFETY • Safe, but usual petty crimes affecting tourists – take normal precautions. • Do not leave valuables lying around or carry unnecessary valuables on person when on foot in cities or isolated areas. • Politically stable.

USEFUL CONTACTS • Ministry of Tourism, Wildlife and Culture, Lilongwe: Tel: +265 (0) 1 775 702 or (0) 1 775 499 or (0) 1 772 702 or (0) 1 775 494; Email: mail@malawitourism.com or info@visitmalawi.mw. • Malawi Tourism Association: P.O. Box 1044, Lilongwe; Tel: +265 (0)1 770 010; Tel/Fax: +265 (0)1 770 131; Cell: +265 (0) 888 865 250; Email: or mta@malawi.net; Website: www.malawi-tourism-association.org.mw. • Malawi Consulate General, Johannesburg, South Africa: Tel: +27 (0) 11 234 8577/8 or 803 4919; Fax: +27 (0) 11 807 7790. • Ministry of Foreign Affairs: Tel: +265 178 9088; Fax: +265 178 8482; Web: www.foreignaffairs.gov.mw. • Ministry of Industry and Trade: Tel: +265 177 0244; Fax: +265 177 0680; Email: minci@malawi.net • Airlines in Malawi: Air Malawi – +265 (0)1 772 132 or 773 680; South African Airways – +265 (0) 1 772242; Ethiopian Airways – +265 (0)1 771 002 or 771 308; Kenya Airways – +265 (0) 1 774b227 or 774 330; Zambia Airways - zntb@zambiatourism.org.zm.

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CROSSROADS HOTEL

Accommodation

Set in the heart of the business, shopping and commercial hub of Lilongwe, the capital city of Malawi in Central Africa, Crossroads Hotel offers discerning travellers excellent hospitality and service. The 101 guest rooms and suites are superbly furnished and elegantly styled with luxurious fabrics and attention to detail, providing a warm and inviting space. The hotel also boasts outstanding conference and banqueting facilities catering for 10 to 1,800 delegates for conferences, and 800 people for banquets. Every event is distinguished by exemplary cuisine, expert support and personalized service down to the finest detail.

Environmental Footprint

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Areas of Environmental Responsibility in which this Operator is active:

Flora Conservation

Fauna Protection

Waste Management

Energy Management

Water Management

Procurement Policy

Environmental Policy

Awareness Education

Green Building

Credentials & Verification

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Social Investment

LilongAwef,rica Central

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Areas of Social Responsibility in which this Operator is active:

Employees

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Economic Development

Social investment

Cultural Engagement

Disabled Facilities

Credentials & Verification

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Rates US$125- US$350 per night per person sharing

* For a more detailed definition of each of the areas of activity represented by the above symbol and their respective ratings, please refer to the section Key To Rating, Stars & Symbols in the front of this directory.

Location & How to Get There Country: Region: Nearest Town: Nearest International Airport: Local /Regional Airport: Guest Transfers: Road Access:

Malawi Central Africa Lilongwe Kamuzu International Airport Chileka Airport Yes Yes

Sales and Marketing manager: Kele Zidana Telephone 1: +265 (0) 1 750 333 Telephone 2: +265 (0) 1 750 444 Fax Number: +265 (0) 1 750 336 Email Address: cental-reservations1@crossroadshotel. net / crossroadshotel@malawi.net Website: www.crossroadshotel.net

Accommodation Offered •

Total number of rooms & suites: 101 • 21 Superior Queen Rooms • 21 Superior Twin Rooms • 4 Superior Suites • 4 Superior Family Rooms • 1 Barrier Free Room • 23 Deluxe Queen Rooms • 16 Deluxe Twin Rooms • 7 Deluxe Suites • 4 Deluxe Family Rooms

Accommodation Features En-suite bathrooms Bath Shower En-suite bathrooms Bath

Shower Outside shower Toilet King-size beds Queen-size beds

Twin beds Single beds Deck / Veranda Private lounge area Writing desk

Fire place Tea / coffee station Mosquito nets Views Room safe

Electricity Telephone TV

Library Reading room/area Gymnasium Sports facilities Sauna Massage Health spa Crèche

Child minders TV room Theatre/cinema Curios shop Room safes Office/reception safe Airport shuttle service On-site car hire

Local area transport Guided game viewing Cultural tours On-site banking / money hanging Laundry service Live entertainment Weddings hosted

Conference facilities In-house doctor In-house nurse 24-hours security 24 hours room service Limited room service Internet & email Business centre

Hikes & walks Mountain climbing Cultural / village tours Sailing / boating River rafting

Kayaking Hot air balloon rides Elephant rides Horse riding Camel rides

Helicopter rides Paragliding / hang-gliding Sports activities Snorkelling / diving Swimming

Beaches Visiting museums Shopping / markets Historical / geological sites

Facilities & Services Restaurant/s Restaurant Outdoor Eating Special Diets Catering Bar/s Swimming Pool/s Lounge Other Relaxation Areas

Things To Do Visits to parks/reserves Game drives Game hikes Horseback game viewing Bird watching

Wildlife & Scenic Offerings • • • •

Wildlife can be viewed at Lilongwe Wildlife Centre situated 2km from the hotel, or at Kasungu National Park 160km away, or at Lake Malawi 103km away. Wildlife is viewed in open 4WD vehicles. Different species of fish, lions, elephants, hippos, hyenas and other animals can be viewed. Nearby scenic attractions include Nkhoma Mountain, Bunda Mountain, Kasungu National Park, Dzalanyama Forest, Lilongwe River, Lingadzi River, Bua River, Lake Malawi, Dedza scenery, Lake Malawi National Park, Mua Mission/Kungoni Centre of Culture & Art.

Memberships & Awards Member of Malawi Tourism Association since 1999; 3-star grading in terms of Tourism & Hotels Act since 2010; accredited Fire & Industrial Safety Consultant since 2007; and certified by the Malawi Bureau of Standards since 2011.

Policies • • •

Children under 12 stay free if accompanied by an adult. To guarantee bookings, advance payment is required. Alternatively non-guaranteed booking guests can pay upon check-in. For no-show non-guaranteed bookings are released after 18:00 on day of booked arrival. ENCOUNTER AFRICA | The Definitive Directory For Responsible Tourism

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e u q i b m Moza erview Ov C

onsidered one of the jewels of Africa, this south-east African country boasts a truly exotic, palm-fringed and coral-reefed coastline of 2,500km. The only interruption to be found in the sparkling turquoise expanse of the Indian Ocean is the string of tropical islands dotted along the coast, or perhaps a frolicking school of dolphins, or a white-sailed Arab dhow lazily ambling past under a clear blue African sky. This is a world of lazy beach days, sun, surfing, diving, snorkelling and some of the best fishing in Africa. That is, if you are not out tracking game in one of the most unspoilt wilderness areas on earth. Some of the landmark destinations in Mozambique include the capital Maputo, Pemba, the Quirimbas Archipelago, Beira, Quelimane, Ponta De Ouro, Bilene, Xai-Xai, Inhambane, Vilanculos, Bazaruto Island, Benguerra Island, Gaza, Ilha de Mozambique, Sofala and reserves near the coast. To the south lies Maputo, the centuries old capital, with its broad avenues, purple-flowered Jacaranda trees, Portuguese colonial edifices, mosaic-paved sidewalks bustling with cosmopolitan crowds, and grand old hotels. Further north the cities and islands display a stronger Arab influence. Inland Mozambique offers superb game reserves, including the 40,000km2 Niassa Reserve, one of the last truly wild places on earth. Demonstrating their quiet resolve to overcome all odds following the ravages of decades of civil war and a series of destructive floods, Mozambicans are well on their way to restoring their beautiful country to its former glory and even better. The country’s economy grew consistently over the last two decades, its GDP growth rate being consistently above 7% since 2010, while its 2013 inflation rate was 4.2%. Its economy is set to benefit greatly from some very substantial recent gas discoveries. Despite a few isolated recent clashes between security forces and Renamo rebels, Mozambique remains a stable, safe and economically bustling country with an abundance of responsible tourism offerings.

LANGUAGES

TIME ZONE

• Portuguese – also several indigenous languages. • Many Mozambicans also speak English.

• UTC/GMT +2 hours.

CAPITAL CITY • Maputo

CLIMATE • Predominantly tropical to sub-tropical climate with wet and dry seasons. • Wet season November to March, monthly average temperature 26 to 29°C. • Dry season April to October, average June and July temperatures 18 to 20°C. • Best time to visit May to July.

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MONEY & CARDS • Currency: Metical (MTn) - US Dollar and South African Rand also widely accepted. • Credit cards are accepted in some of the more expensive hotels in Maputo, but facilities throughout the rest of the country are limited while ATMs are also scarce – carry cash or travellers’ cheques. • Money can be changed at banks, Rennie’s or local dealers.

TELECOMUNICATIONS • International dialling code for Mozambique is +258.

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• Fixed line telephone and fax services are available in major cities. • Cellphone coverage is provided by MCel, Vodacom and Movitel - penetration is around 36%.

INTERNET • ADSL Internet services for home and business customers as well as 3G offered by cellphone companies. • Internet cafes are available in Maputo. • Some hotels offer Internet connectivity.

cholera outbreak was reported early in 2011. • Hospital and medical facilities are poor making comprehensive medical insurance essential. • Neighbouring South Africa has excellent medical facilities. • Tap and untreated water is not always safe to drink and travellers’ diarrhoea is common.

DRIVING & LOCAL TRANSPORT

• 220 volts AC, 50hz – plug outlets are round 3-pin type; round pin attachment type; “Schuko” plug and receptacle with side grounding contacts; or “South African” 3-pin type.

• Driving is on left of road. • Current driver‘s license required – Mozambican, South African or international. • There are frequent police check points where documents and luggage may be inspected. • Very long distances between petrol filling stations in rural areas. • Traffic policemen wanting bribes are common. • LAM operates domestic flights between Maputo and other major cities/towns. • Unreliable rail services; regular bus services between most main towns; reasonable to good bus and rail services between Maputo and South Africa.

AIRLINES

SAFETY

• Several international airlines including South African Airways and other African carriers fly to Maputo connecting flights from South Africa. • National carrier LAM flies to Johannesburg and other African destinations. • Domestic air services operate between Beira, Maputo, Nampula, Pemba, Quelimane, Tete and Vilanculos. • Many charter airlines have scheduled services.

• Although Mozambique is generally considered safe, Maputo experiences crime such as muggings, bag snatching and pick-pocketing. • Violent crime, car hijackings and armed robbery are on the increase. • Crime also occurs in isolated rural and beach areas. • Visitors should take normal precautions when walking or driving, and safeguard valuables. • Unexploded landmines from the civil war remain a danger in certain rural areas and visitors should not stray off main or well-travelled roads – enquire from local authorities before travelling. • The country has successfully transformed to a stable democracy with a flourishing economy, but there has recently been a reoccurrence of some isolated armed clashes between government security forces and the Renamo movement.

POSTAL SERVICES • Good international courier services available. • National postal service is slow and unreliable.

ELECTRICITY

AIRPORTS • Main airport is Maputo International Airport 5km northwest of Maputo. • The airport now boasts a new international terminal completed in 2010 that has vastly increased its capacity and improved facilities and service, while a second phase upgrade of the airport is still underway. • Hourly bus services and reliable taxis operate to city car rental available. • Additional international airports at Vilanculos Airport and Pemba Airport.

TAXES • VAT of 17% is charged on goods purchased. • Departure tax is payable at all Mozambique airports.

ENTRY REQUIREMENTS • All foreigners except South Africans, Zimbabweans and Mauritians staying less than 30 days, and Malawians staying less than 90 days need visas prior to their arrival. • Passports must be valid for at least 6 months.

HEALTH & MEDICAL • Yellow fever certificate required if travelling from infected areas. • Hepatitis A and B and Typhoid vaccinations recommended. • HIV/AIDS, tuberculosis, malaria, cholera and other water-borne diseases pose risks in some areas – last

USEFUL CONTACTS • Mozambique Tourism – Tel +258 (0)21 30 73 20 /1; Fax +258 (0)21 30 73 22 /3; Email info@inatur.org.mz or mtb@moztour.com; Web http://www.inatur.org.mz/. • Ministry of Tourism – Web http://www.visitmozambique.net/. • Mozambique Accommodation: Bookings +27 (0)11 791 0519; Email info@mozambiqueaccommodation.co.za. • Mozambique LAM Airline – Web http://www.lam.co.mz/. • National Institute of Tourism (INATUR) – Tel: +258 (0)21 307 320 Fax:+258 (0)21 307 322 Email: kmomade@inatur.org.mz Web: www.futur.org.mz. • United States Embassy, Maputo – Tel: +258 (0)21 492 797. • British High Commission, Maputo Tel: +258 (0)21 356 000. • AVIS Car Rental – Tel: +258 (0)21 407 790 / 3 • Airport Maputo – Tel: +258 (0)21 465 497 / 8 • Medical Assistance - Mozambique Emergency Assistance Services - Tel: + 258 (0)82 887 6550 (Medical Advisor) Fax: + 258 (0)21 326 536 (Office). ENCOUNTER AFRICA | The Definitive Directory For Responsible Tourism

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a i b i m a N w e i v r e v O T

he harsh but beautiful desert landscapes, the cool Atlantic Ocean, the green plains of the north, the rugged mountains and rivers...these are the things that have enthralled visitors to Namibia over the ages. The silent Namib Desert with its shifting sand dunes and rare desert elephants is the oldest desert in the world. Being sparsely populated, with only about 2.5 people per square kilometre and a population of 2.2-million, there is ample space for everyone as well as for an abundant and thriving wildlife population. It is truly a land of contrasts, and many cultures are found in its modern cities and its vast rural areas. These range from the German colonial heritage with its October beer fests and many German-style pubs and restaurants and architecture, to the hunter-gatherer San (Bushmen), the hunting and fishing people of the Zambezi Region (previously Caprivi Strip), the farming and cattle-herding Ovambo, the Damara with their mysterious origins, the Herero with their distinctive and colourful dress, the Ovahimba with their red ochre-covered bodies and braided hair, and numerous other groups. Namibia is a peaceful and stable democracy, and a land of many wonderful experiences.

LANGUAGES • English – plus German, Afrikaans, Oshiwambo and various other indigenous languages.

CAPITAL CITY • Windhoek.

CLIMATE • Coastal areas are cool, rain-free mostly, with fog and day temperatures of 15C-25C. • Winter day temperatures in interior 18oC-25oC 25C, frost and minus-zero temperatures common at night. • Summer average interior temperatures 20oC – 34oC sometimes above 40oC in the north. • Low humidity in most parts, but can be as high as 80% in extreme north during summer. • Rainy season from October to April - rainfall varies

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from under 50mm at coast to 350mm in central interior and 700mm in Caprivi. • Pack both warm and cold weather clothing.

TIME ZONE • Summer: GMT+ 2 hours from the 1st Sunday in September to the 1st Sunday in April. • Winter: GMT + 1 hour from the 1st Sunday in April to the 1st Sunday in September.

MONEY & CARDS • Currency is Namibian Dollar, or South African Rand (linked 1 : 1). • American Express, Diners Club, MasterCard, Visa, Maestro and European Community credit/debit cards accepted – for others, check with your bank. • Advisable to take travellers cheques in US dollars or South African rands.

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TELECOMUNICATIONS

HEALTH & MEDICAL

• International Dialling Code: +264. • Good telecommunications network. • Two cell phone network operators, MTC and Leo, with international roaming agreements with many countries. • Cellphone coverage is fairly wide, but best in urban areas. • Cellphones can be rented; prepaid cellphone cards can be bought.

• Yellow fever vaccinations for people coming from affected countries. • Rabies sometimes occurs, while precautions may be taken for diphtheria, hepatitis A, malaria (especially of going north), tetanus and typhoid. • Malaria is endemic from the north all the way to Okahandja, 65 km north of Windhoek, especially during the rainy season and malaria vaccinations are advised for people going to that area. • Inoculations regulations can change at short notice – check with embassies. • The country has good private and public medical and health facilities, but spread far apart.

INTERNET • Internet cafes throughout the country - most hotels & lodges have internet facilities. • Namibian Telecom and the two cellular providers offer cellular based 3G and 4G mobile services.

DRIVING & LOCAL TRANSPORT

• 220 volts AC, 50hz. – plug outlets are of the round three-pin type.

• Driving on left hand side of roads - speed limits apply – valid foreign driver’s license required. • Various car rental companies at airports and in major cities. • Regular transport services in Windhoek. • Tourism Board registered shuttle operators recommended for tourists. • Several trains from South Africa including luxury tourist trains. • Excellent tarred major road network, with gravel and sand roads in rural areas.

AIRLINES

SAFETY

• National airline is Air Namibia. • British Airways, Air Berlin, Lufthansa, South African Airways, and TAAG Angola fly to Namibia. • Most international airlines fly to neighbouring South Africa with good connecting flights to Namibia. • Smaller air charter companies operate in Namibia.

• Namibia is politically stable and considered safe. • Crime occurs mostly in urban areas and tourists are targeted by muggers in Windhoek – normal precautions apply. • Do not travel unprepared or alone off main routes into isolated rural or wilderness areas.

AIRPORTS

USEFUL CONTACTS

• Main airport is Hosea Kutako International Airport 40km (25 miles) from Windhoek. • Other airports at Eros (Windhoek), Katima Mulilo, Rundu, Ondangwa, Walvis Bay, !Nami=Nüs (previously Lüderitz), Keetmanshoop & 16 licensed air strips. • Transport available between Windhoek and airport.

• Namibia Tourism Board - Tel +264 61 290 6000 Fax: +264 61 254 848 Email info@namibiatourism.com.na • Namibia Tourism Board (London) Tel +44 (0) 20 7367 0965; Fax +44 (0) 20 7407 3810; Email Namibia@hbportfolio.co.uk. • Tour & Safari Association of Namibia (TASA) Tel + 264 (0)61 238 423; Fax + 264 (0)61 238 424; Email info@tasa.na; Web: http://www.tasa.na/ • Accommodation Association of Namibia Tel +264 (0) 61 303 885 | Fax: +264 (0)67 30 1264 • Namibian Community Based Tourism Assistance Tel +264 (0) 61 250 558 • Namibia Professional Hunters Association Tel +264 +264 061 234 455 • Bank Windhoek – Tel +264 61 299 1200 Web http://www.bankwindhoek.com.na/Pages/ default.aspx • First National Bank of Namibia - Tel +264 61 299 2222 Fax +264 61 246 438. • Standard Bank Namibia - Tel +264 61 294 2126 Fax +264 61 294 2583 • Air Namibia - Tel +264-61-299 6000 Website www.airnamibia.com.na • TransNamib Rail - Tel +264 (0)61 298 2032 /2175 Fax +264 (0)61 298 2405. • Avis Car Hire Windhoek - Tel +264 (0)61 233 166. • Budget Car Rental Windhoek - Tel +264 (0)61 228 720.

POSTAL SERVICES • Good postal service - airmail to Europe takes between 4 days & 2 weeks. • Excellent private courier services also available.

ELECTRICITY

TAXES • 15% VAT payable on goods and services – some are zero rated. • No airport departure taxes payable. • Bona fide tourists to Namibia are exempt from paying sales duty or excise duty on luxury items. • Visitors may reclaim VAT at Hosea Kutako International Airport, Eros Airport and Walvis Bay Airport.

ENTRY REQUIREMENTS • All foreign visitors need passports valid for at least 6 months after date of entry. • Visas are valid up to three months from the date of issue for stays of up to three months from date of entry. All visitors must also have a valid return ticket. • Tourist visas from Namibian Ministry of Home Affairs and Namibian embassies abroad. • Entry fees payable when entering from neighbouring countries.

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ENINGU CLAYHOUSE LODGE

Accommodation

Spectacularly located in the Namibian Kalahari, yet close to the capital Windhoek, Eningu Clayhouse Lodge offers a comfortable atmosphere synonymous with Namibia’s tranquil and intimate style, combining high levels of comfort, hospitality and serenity. The uniquely styled clay buildings blend perfectly with the surrounding Kalahari sands, while stone sculptures and drawings from a well-known local artist decorate the lodge. Enjoy a variety of animals, birds and scenic offerings.

Environmental Footprint

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Areas of Environmental Responsibility in which this Operator is active:

Flora Conservation

Fauna Protection

Waste Management

Energy Management

Water Management

Procurement Policy

Environmental Policy

Awareness Education

Green Building

Credentials & Verification

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Khomaarsi,RCeegniotnral KalaNh amibia

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Areas of Social Responsibility in which this Operator is active:

Employees

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Cultural Engagement

Disabled Facilities

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Rates Rates range from US$100 to US$200 per person. Contact / Booking Details

* For a more detailed definition of each of the areas of activity represented by the above symbol and their respective ratings, please refer to the section Key To Rating, Stars & Symbols in the front of this directory.

Location & How to Get There Country: Region: Nearest Towns: Nearest International Airport: Local Landing Strip: Guest Transfers: Road Access:

Namibia Khomas Region Dordabis & Windhoek Hosea Kutako International, Windhoek On request Yes

Telephone 1: Main booking office LOGUFA: +264 (0)64 464 144 Telephone 2: Eningu Lodge direct: +264 (0)62 581 880 Cell Phone: +264 (0)81 480 5505 Fax Number: +264 (0)64 464 155 or +264 (0)62 581 577 Email Address: info@eningulodge.com Website: www.eningulodge.com

Accommodation Offered • Total number of guests: 26 • 9 rooms in 5 bungalows: 2 double rooms; 5 x 3-bed rooms; 1 x 4-bed family room.

Accommodation Features En-suite bathrooms Bath Shower Outside shower Toilet

King-size beds Queen-size beds Twin beds Single beds Deck / Veranda / Patio

Private lounge area Writing desk Fire place Tea / coffee station Mosquito nets

Views Room safe Electricity Telephone TV

Ceiling Fan Heater Antique Furnitur

Gymnasium Sports facilities Jacuzzi Massage Health spa Crèche Child minders on request TV room Theatre/cinema

Curios shop Room safes Office/reception safe Airport shuttle On-site car hire Local area transport Guided game viewing Cultural tours On-site banking / money

changing Laundry service Live entertainment Weddings hosted Conference facilities In-house doctor In-house nurse 24-hours security 24 hours room service

Limited room service Internet & email Business centre Water hole, bird hide 24hrs medical assistance

Mountain climbing Cultural / village tours Sailing / boating River rafting Kayaking Hot air balloon rides

Elephant rides Horse riding Camel rides Helicopter rides Paragliding / hanggliding

Sports activities Snorkelling / diving Swimming Beaches Visiting museums Shopping / markets

Historical / geological sites Botanical Hiking Trail Jacuzzi Scenery & Nature Arts & Crafts

Facilities & Services Restaurant Outdoor Eating Special Diets Catering Bar/s Swimming Pool/s Lounge Other Relaxation Areas Library Reading room/area

Things To Do Visits to parks/reserves Game drives Game hikes Horseback game viewing Bird watching Hikes & walks

Wildlife & Scenic Offerings • • • • •

Nearby game viewing can be arranged. Watch porcupines feeding at a nearby lighted waterhole. Huge variety of birds, all common antelopes, jackals, cheetahs, and more can be seen. Scenic offerings include hiking trails with information boards on local flora & fauna, geology and farming. Visit the Arnhem Caves or watch spectacular sunsets from a roof terrace with sundowners. Visit “Home of Sculptures” – exhibition and atelier of internationally renowned artist Dörte Berner.

Memberships & Awards Membership: Member of Hospitality Association of Namibia (HAN) since 2005; registered with Namibia Tourism Board (NTB) since 1994. Awards: Have won a number of awards from the Hospitality Association Namibia (HAN), EcoAward Namibia, the Iwanowski Travel Guide, and the Namibian Ministry of Mines & Energy for energy efficiency.

Policies • •

Children welcome. Dayrooms available. Payment by credit card. Rates include bed, breakfast, coffee/tea and cake in the afternoon, and 3-course dinner. ENCOUNTER AFRICA | The Definitive Directory For Responsible Tourism

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MOUNT ETJO SAFARI LODGE

Accommodation

Mount Etjo Safari Lodge is located within the Okonjati Nature Reserve in Namibia. The reserve, established by renowned conservationist Jan Oelofse, is home to countless birds, antelope, big game, elephant, hippo and rhino. Here guests will experience pristine African wilderness while enjoying luxury accommodation and exquisite African cuisine. Participate in game drives, watch cheetah and lion feedings, explore the fossilized dinosaur tracks, relax at the swimming pool or visit our curio shop and information centre to read all about the Namibian independence declaration being signed at this historical lodge.

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Otjozondibjuiapa Nam

Areas of Environmental Responsibility in which this Operator is active:

Flora Conservation

Fauna Protection

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Awareness Education

Green Building

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Employees

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Social investment

Cultural Engagement

Disabled Facilities

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Rates Camping US$37.39 (N$400); Room rates US$148.53 (N$1588.70) – US$282.877 (N$3025.50) per adult per night.

* For a more detailed definition of each of the areas of activity represented by the above symbol and their respective ratings, please refer to the section Key To Rating, Stars & Symbols in the front of this directory.

Location & How to Get There Country: Region: Nearest Towns: Nearest International Airport: Local Landing Strip: Guest Transfers: Road Access:

Namibia Otjozondjupa Kalkfeld / Otjiwarongo Hosea Kutako International Airport, Windhoek - 250km from lodge Landing strip on the property – small planes By arrangement Via Kalkfeld and via B1 national road coming from Windhoek

Contact / Booking Details Reservations Manager: Carola Rohrich Telephone 1: +264 67 290 173/4 Telephone 2: +264 81 799 7643 Fax Number: +264 67 290 172 Email Address: mount.etjo@iway.na Website: www.mount-etjo.com

Accommodation Offered • Total number of guests: -+50 • Total Number of Rooms /Units: 27 • Types of Rooms Units: 1 luxury villa plus 20 family/twin double rooms and 6 camping sites

Accommodation Features En-suite bathrooms King-size beds Private lounge area Views

Bath Queen-size beds Writing desk Room safe

Shower Twin beds Fire place Electricity

Outside shower Single beds Tea / coffee station Telephone

Toilet Deck / Veranda Mosquito nets TV

Internet & email Outdoor Eating Lounge Gymnasium Health spa Theatre/cinema Airport shuttle service Cultural tours Weddings hosted

24-hours security Business centre Special Diets Catering Other Relaxation Areas Sports facilities Crèche Curios shop On-site car hire On-site banking / money

changing Conference facilities 24 hours room service Bar/s Library Sauna Child minders Room safes Local area transport

Laundry service In-house doctor Limited room service Visits to parks/reserves

Beaches Fossilized dinosaur footprints Game drives Hikes & walks River rafting

Horse riding Sports activities Visiting museums Cheetah & lion feeding Game hikes Mountain climbing

Kayaking Camel rides Snorkelling / diving Shopping / markets Horseback game viewing Cultural / village tours

Hot air balloon rides Helicopter rides Swimming Historical / geological sites

Facilities & Services Restaurant Swimming Pool/s Reading room/area Massage TV room Office/reception safe Guided game viewing Live entertainment In-house nurse

Things To Do Visits to parks/reserves Bird watching Sailing / boating Elephant rides Paragliding / hang gliding

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Wildlife: View wildlife on the reserve with guides in open vehicles. Wildlife includes elephant, rhino, lion, cheetah, leopard, zebra, giraffe, approximately 20 different antelope species, hippos and birds. Scenery: Scenic Namibian wilderness surroundings, as well as nearby fossilized dinosaur footprints.

Memberships & Awards • •

Membership: N/a Awards: Nachbauer Reisen – Germany, Mounir Hassanieh - 2012, 2013, 2014; Trip Advisor – Certificate of Excellence – 2014.

Policies • • •

Children: Children welcome. Under 6 years old not allowed to participate in cheetah feeding. Payment: On site, in advance, on account for tour operators. Visa & MasterCard accepted. Cancellation: No cancellation policy except if agent fails to cancel reservation a few days prior to arrival without valid reason.

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Amidst the backdrop of beautiful gardens, Otjiwa sets the stage for a truly romantic wedding.We offer a choice of two outdoor venues for the wedding ceremony, as well as a large hall with fully equipped kitchen for the reception. Contact Details - Website: www.otjiwalodge.com · GPS: S 20 45 602 480 E 016 47 714 408 • PO Box 513, Otjiwarongo, Namibia

Situated on the west side of the B1 National Road, 35 kilometres south of Otjiwarongo

Mountain Lodge: Tel / Fax : +264 (0) 67 306 250 · Email: otjiwa@iway.na • www.otjiwalodge.com • YouTube: otjiwasafarilodge Eagle’s Rest: Tel: +264 (0) 306671 · Fax: +264 (0) 88 648 765 · Email: info@otjiwa.com.na Booking Agents: Reservation Destination - Tel: +264 (0) 61 250725 Fax: +264 (0) 88 637 655 · Email: otjiwa@resdest.com

Mountain Lodge - 5 Exclusive Units (Single, Double or Twin)

Eagle’s Rest

12 Elegant Rooms (Single, Double or Twin)

Events

7 Chalets: 2-Bedroom Self Catering Units 10 Campsites 3 With Electricity Point

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win)

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a c i r f A h t Sou view Over

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outh Africa is often referred to as a world in one country.... such are the extremes and variety of climate, vegetation, geology, scenery, animals, cultures, people, economic development and more. In this one country one can travel in a single day from a region with a Mediterranean climate, to arid desert areas, or Highveld grasslands, or tropical coastal terrain. In that same day the traveller may enjoy the silence of a lonely Karoo plain with not another living being in sight, yet travel within a few hours to a bustling city teeming with millions of people of every race, creed, colour and culture. No wonder the country has three capital cities and eleven official languages! Situated at the southern tip of Africa, South Africa has a coastline of nearly 3,000km shared by the warm Indian and cold Atlantic Oceans. Exciting experiences on offer range from surfing and sailing, to hot-air balloon adventures and river rafting, from watching ostrich races to visiting the Cradle of Mankind, from close encounters with Africa’s Big Five to lazy days spent on pristine, world-class beaches, from traditional tribal dancing to Broadway theatre productions, from shopping in large modern malls to buying roadside African artefacts, and much more. In 2010 South Africa successfully hosted the world cup football spectacle and has hosted many other major international sports events, conferences, summits and exhibitions. The country offers every perceivable kind of tourist experience – from traditional leisure tourism, to cultural experiences, World Heritage sites, adventure, sport, eco, corporate, and every other form of tourism - with superb facilities and world class travel facilities. For those who want to experience it all in a single country, South Africa truly is an incredible destination.

LANGUAGES • English is the lingua franca – it is also one of 11 official languages. • Various European and Asian languages are also widely spoken in certain regions or cities.

CAPITAL CITY & PROVINCES • Three capital cities: Pretoria/Tshwane (administrative); Cape Town (legislative); and Bloemfontein/Mangaung (judicial). • Johannesburg is the commercial and financial hub. • Nine provinces, each with its own capital – the provinces are: Limpopo, North West, Mpumalanga, Gauteng, Free State, KwaZulu-Natal, Eastern Cape, Northern Cape and Western Cape.

CLIMATE • Variety of vastly differing climatic regions and tourist options allow for year round visits.

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• The north and the eastern Highveld plateau generally have hot summers with thunder storms and dry, mildto-cold, yet sunny winters. • South-western parts have Mediterranean climate, while north-eastern parts are tropical, and north-west has a desert climate, with variations in other parts. • Summer day temperatures of 25°C-34°C; night temperatures of 15°C – 21°C. • Winter day temperatures of 17°C – 25°C; night temperatures of -2°C – 12°C. • Summer is October – March, winter is May - August.

TIME ZONE • UTC/GMT +2 hours - no daylight saving time.

MONEY & CARDS • Currency is the Rand, which divides into 100 cents. • South Africa has sophisticated, world-class banking sector with many banks from other countries. • ATMs for cash-withdrawals are everywhere, plus online

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and cellphone banking. • All major credit cards, travellers’ cheques, currency exchanges, cash transfers by money orders or internet.

TELECOMUNICATIONS • International dialling code: +27. • Excellent digital fixed-line, wireless and satellite telephone communication – two fixed-line operators, Telkom and Neotel. • Countrywide cellphone coverage by 5 mobile network operators: MTN, Vodacom, Cell C, Virgin and Telkom Mobile. • International roaming available; cellphones can be hired.

INTERNET • Excellent internet access with all the latest technology and platforms available. • Internet cafes in all cities, towns and even rural areas - most hotels, coffee shops and airports offer connectivity. • Most hotels have business centres with internet access.

POSTAL SERVICES • Good state and private postal services. • Many excellent courier services.

ELECTRICITY • Power supply is 220/230 volts AC 50 HZ. • Most plugs are 15 amp 3-prong or 5 amp 2-prong, with round pins. • Most hotel rooms have 110 volt outlets for shavers.

AIRLINES • All major international airlines fly to South Africa. • National carrier is South African Airlines providing international, regional and domestic flights. • Various domestic airlines and many private air charter companies, helicopter services.

AIRPORTS • Major international airports at Johannesburg, Durban and Cape Town, with several other smaller international airports located around the country. • Major airports in other cities and provinces; some 90 regional airports; small airports/landing strips in many regions, towns, national parks and game reserves. • Well-developed private air charter sector.

TAXES • 14% VAT charged on most goods and services refunded when leaving country. • Some duty-free goods for personal use allowed.

ENTRY REQUIREMENTS • Most EU countries, Japan, and USA don’t require visas. • Others have to apply for visas before travelling.

HEALTH & MEDICAL • Country has world-class private hospitals and medical

facilities, as well as medical rescue services. • Also many state hospitals, clinics and health services – standards range from good to poor. • Doctors, dentists, chemists, other medical practitioners, clinics and services found in all towns. • Vaccinations against typhoid and hepatitis A and B required for visitors. • Most parts of South Africa are malaria-free, while limited cholera risks occur at times in some areas. • Tap water mostly safe to drink, except in a few rural areas.

DRIVING & LOCAL TRANSPORT • Driving is on the left side of the road. • Foreign driving licences in English valid, otherwise International Driving Permit. • Very good road and air networks for domestic travel, as well as reasonably good rail services. • All major car-hire firms operate here; standard metered taxis and minibus taxis; taxi and bus services from/to all major airports. • Many good scheduled inter-city and for-hire bus services; bus services in most urban and many rural areas. • Johannesburg and Cape Town have bus rapid transit systems – other cities to follow. • Suburban Metrorail train services in all major cities. • Gautrain rapid rail system connects Pretoria and O R Tambo International Airport with Johannesburg.

SAFETY • South Africa is a stable constitutional democracy. • Most parts are safe for tourists providing normal safety precautions are followed as in most other countries. • However, some areas, especially around cities, experience high crime levels – do not venture into rundown areas, shack settlement areas, or isolated coastal or rural areas unaccompanied. • Stay on major roads in rural areas if not familiar with the areas.

USEFUL CONTACTS • South African Tourist Helpline - 083 123 2345, 083 123 6789 or info@southafrica.net . • South Africa Tourism - Tel 00 27 (0)11 895 3000 Fax 00 27 (0)11 895 3001 Call Centre 00 27 (0)83 123 6789 Email travel@southafrica.net UK Office +44 (0) 20 8971 9350 Germany Office +49 69 92 91 29 11 New York Office +1 212 730 2929. • Southern Africa Tourism Services Association (SATSA) – Tel +27 (0) 86 12 SATSA, +27 (0) 86 12 72872, +27 (11) 886 9996 Fax +27 (0) 11 886 7557 Web http://www.satsa.com/pages/default.asp • Department of Tourism - +27 (0)12 310 3911 or callcentre@deat.gov.za • Automobile Association of SA - 0800 01 0101 • South African Airways Call Centre - 0861 606 606 • Fair Trade In Tourism South Africa - 27 (0)12 342 2945/3642, Email: info@fairtourismsa.org.za • Netcare 24-hour emergency medical assistance – 082 911 • Airports Company South Africa Flight information: +27 (0)86 727 7888; General enquiries: customercare@airports.co.za ENCOUNTER AFRICA | The Definitive Directory For Responsible Tourism

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Encounter Africa | The Definitive Directory For Responsible Tourism

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Become part of this real natural wonder... See nature’s carpet stretching out before you, a multitude of colours meeting the blue horizon, or follow the road and experience the vastness of the Richtersveld and Kalahari and participate in the adrenaline rushing activities on offer, or experience the clear night skies and gems of the province in the Karoo and Diamond Fields, or simply enjoy them all! For more information do visit our website or email us on northerncapetourism@telkomsa.net

DARE TO EXPERIENCE the NORTHERN CAPE Majestically reaching over 360 000 square kilometres from the world-renowned Kalahari desert in the north to the arid plains of the Karoo in the South, the Northern Cape Province of South Africa offers visitors an unforgettable holiday experience. Characterised by its open spaces, friendly peoples, rich history and unique cultural diversity, this land of the extreme promises an unparalleled tourism destination of extreme nature, extreme culture and extreme adventure for those who dare to experience it. For nature lovers, the Northern Cape is a treasure chest of outdoor experiences. It promises to enchant visitors with its incredible natural beauty and versatility. The province’s magnifying appeal is steeped in its rich archaeological heritage tracing ancient tribes like the San (Bushmen), Nama and Griqua and pays homage to its diverse history. It is a celebration of adventure encounters and the exploration of the great outdoors, while graciously hospitable with hundreds of accommodation options available to visitors ranging from five-star hotels, game lodges, guest houses and B&Bs to selfcatering and camping facilities. The province is divided into four regions and boasts a total of six national parks, including two Transfrontier parks crossing into world-famous safari destinations such as Namibia and Botswana as well as six provincial nature reserves, two of the largest rivers in South Africa and three legendary deserts . Each region will capture the imaginations of those who dare to explore it and its ancient mysteries.

www.experiencenortherncape.com

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The contrasting vastness of the Green Kalahari will overwhelm visitors with its dramatic changes in landscape from dramatic semideserts and the stark silhouettes of sweeping sand dunes to the lush green valleys of vineyards and fruit orchards hugging the banks of the mighty Orange River. This majestic river is also the location of one of the most impressive natural wonders in the country as the

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Augrabies Falls plummets 56 metres down a series of granite cataracts to create what the original Khoikhoi residents called Ankoerebis or Place of the Great Noise. The region is also the location of the Africa’s first Transfrontier Park, the Kgalagadi with its almost 3.7 million hectares of sparsely vegetated, red sand dunes and dry riverbeds and is home to vast herds of gemsbok, springbok, blue wildebeest, red hartebeest, eland as well as lion, leopard, cheetah and smaller game. The seemingly arid Karoo region quickly transforms itself with the first summer rains into waving fields of grasses with picturesque scenes of grazing sheep and spinning wind pumps. Visitors are enticed by its distinctive Karoo architecture, impressive churches and desolate valleys between flat-topped koppies (hills). This region offers visitors the traditional warm hospitality of its people combined with superb hunting, hiking and game watching.

world and recalls those early days of diamond diggers, which has contributed to South Africa being ranked as one of the top diamond production countries in the world. Adrenaline seekers

are

junkies spoilt

and for

adventure choice

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activities ranging from rock climbing to white river rafting, 4x4 trails, adventure motorbiking, paragliding and flyfishing. The Northern Cape is set to firmly establish itself on the international map as a premier adventure sport destination and will solidify this reputation when it hosts the second Maloof Money Cup, the richest skateboarding competition in the world, later this year. It will be the first time in the history of the competition that it will leave American shores and be hosted on the African continent.

Each spring, the dormant and arid winter plains of the Namakwaland comes alive with a flamboyant spread of wild flowers, which makes it the richest bulb flora arid region in the world. The vibrant floral carpet stretches for miles and includes several species of rare, unique and endangered plants. Thousands of visitors flock to the area annually to experience the Namakwaland in all its floral finery. The history of this region is deeply rooted in a proud mining tradition and the Old Copper Way presents visitors with the chance to follow in the footsteps of explorers of yesteryear. The landscape is uniquely suited for rugged 4x4 adventure trips with the AisAis/ Richtersveld Transfortier Park a mustsee destination. At Sutherland in the south, fans of astronomy will find the best star-gazing on earth at the South African Astronomical Observatory where visitors can book tours to experience the dramatic grandeur of the galaxy. Kimberley is often referred to as the city that sparkles and is both the capital of the Northern Cape and the heart of the Diamond Fields region. The diamond city was the location for the infamous diamond rush in 1866 and one of the greatest sieges of the Anglo-Boer wars. Today, the incredible Big Hole remains the largest hand-dug excavation in the

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Mpumalanga Explore, Sample and Taste the best of

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pumalanga is adorned with plentiful iconic attractions, experiences and hospitable people. In the few days that you will be in our destination, we encourage you to take time and immerse yourselves in the best on offer. Take time out and interact with the wild in the Kruger National Park and other game reserves where lion is still king. Explore the many intricacies and be consumed by the allure of nature’s orchestra. Whether the exploration is on an open drive vehicle, on foot with a knowledgeable ranger or on the back of the majestic African elephant, the experience is certain to leave you spellbound. Follow the gourmet route from the Capital Mbombela to Hazyview to satisfy your insatiable appetite. The many restaurants will sure give you an unforgettable experience of the Lowveld’s cuisine in true country style and ambience.Soothe your body and mind at our spas and retreats for a complete rejuvenation whilst enjoying sundowners in full view of orange skies filled with tales of yesteryears. The Blyde River Canyon (3rd largest in the world) always guarantees a new discovery, a new romanticism to perk up your love affair with nature. Listen to the whispers of the waterfalls, the calls of ancient voices in the caves, the mysticism of the ancient stone settlements, the delightful chirping of birds in song all combining to herald the beginning of yet another exciting day.

Surrender to your adventurous spirit commanding you to tryout the plentiful adventure activities ranging from bungee jumping, abseiling, riverrafting, quad-biking or just hiking in the many trails in our enchanting forests. Spend the evening in a cultural village and share in the humble ways of our people. Experience their delectable cuisine and join in their song and dance. With time in your hands why not visit the Sudwala Caves, the oldest dolomite caves in the world. Here marvel at the magnificent rock formations and also learn about the history of early prospectors and warriors of old. The Chimp Eden on the Barberton road established by the world renowned conservationist Jane Goodall has become an important sanctuary for orphaned chimpanzees rescued from war torn African countries. Visit the sanctuary and see how you can contribute towards the preservation of

these magnificent primates. Did you know that the first stock exchange in South African was built in Barberton in 1887 during the gold rush era? Barberton is also home to the Makhonjwa Mountain Lands soon to be declared a World Heritage Site owing to its rock formations dating back 3,6 billion years. Mpumalanga is ready to satisfy your interests and expectations. Explore, sample and taste the best that our destination has to offer. For more information on these and other experiences visit www.mpumalanga.com

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Nine Picture-Perfect havens of biodiversity

Experience SANBI’s nine National Botanical Gardens that offer you a unique taste of South Africa’s rich biodiversity. These tranquil edu-adventures in nature are close to some of the country’s most popular and vibrant urban cities. The Gardens feature an array of facilities such as restaurants, function rooms and conference venues as well as various activities including hikes, picnics and shopping.

Moreover, capture your own special moments in SANBI’s exquisite landscapes!

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DAY/NIGHT GUIDED DRIVES | LION FEEDS

CUB INTERACTION ALEX’S AMAZING LION TOUR

ELECTRIC CAR TOUR

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FEED GIRAFFE & OSTRICHES

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Luxury Accommodation • Five Star Conference Facilities Eco-Education & Spa Facilities Community Development

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Central Reservations for Convention & Individual bookings: Tel: +27 (0) 11 466 8715 Fax: +27 (0) 86 685 8816 E-mail: taugame@mweb.co.za www.taugamelodge.com

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TAU GAME LODGE

Accommodation

Privately-owned Tau Game Lodge is situated within the world-renowned 75,000 hectare Madikwe Game Reserve in North West Province, South Africa, bordering Botswana. The luxurious lodge offers superb facilities including a spa and convention centre in a malaria-free Big Five reserve...the 4th largest in South Africa and home to a great variety of animals and birds.

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Areas of Environmental Responsibility in which this Operator is active:

Flora Conservation

Fauna Protection

Waste Management

Energy Management

Water Management

Procurement Policy

Environmental Policy

Awareness Education

Green Building

Credentials & Verification

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Employees

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Social investment

Cultural Engagement

Disabled Facilities

Credentials & Verification

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* For a more detailed definition of each of the areas of activity represented by the above symbol and their respective ratings, please refer to the section Key To Rating, Stars & Symbols in the front of this directory.

Location & How to Get There Country: Region: Nearest Town: Nearest International Airport: Local Airport/ Airstrip: Guest Transfers: Road Access:

South Africa North West Province Zeerust, and Gaborone, Botswana O.R. Tambo International, Johannesburg, South Africa & Gaborone, Botswana 2 airstrips connecting with Johannesburg and Gaborone Yes Yes

Rates Between US$400 and US$600 per person per night. Contact / Booking Details Reservations Manager: Renate Oostmeijer Telephone 1: +27 (0)11 466 8715 or +27 (0)11 466 8717 Telephone 2: +27 (0)83 262 2013 (Emergencies only) Fax Number: +27 (0)86 685 8816 Email Address: taugame@mweb.co.za Website: www.taugamelodge.co.za

Accommodation Offered • Total number of guests: 60 • 1 Family Unit suitable for 4 people; 1 Family Suite suitable for 4 people; 6 Deluxe Chalets suitable for 2 adults and 2 children under 12 years of age or 3 adults sharing; 20 Standard Chalets suitable for 2 adults and 1 child under the age of 12 years, with one chalet adapted for wheelchair access.

Accommodation Features En-suite bathrooms Bath Shower Outside shower Toilet King-size beds

Queen-size beds Double beds Twin beds Single beds Private lounge area Writing desk

Deck / Veranda Tea / coffee station Mosquito nets Views Room safe Electricity

Telephone TV Freestanding units Ceiling fans Kitchen Braai facilities

Air-conditioning Hairdryer Game viewing Wheelchair access Fire place`

Gymnasium Sports facilities Sauna Massage Health spa Crèche Child minders TV room Theatre/cinema

Curios shop Room safes Office/reception safe Airport shuttle / Transfers On-site car hire Local area transport Guided game viewing Cultural tours On-site banking / money

changing Laundry service Live entertainment Weddings hosted Conference facilities In-house doctor In-house nurse 24-hours security 24 hours room service

Limited room service Internet & email Business centre Water hole, bird hide 24hrs medical assistance Children activities

Hikes & walks Mountain climbing Sailing / boating River rafting Kayaking Hot air balloon rides Elephant rides

Horse riding Camel rides Helicopter rides Paragliding / hang gliding Sports activities Snorkelling / diving

Swimming Beaches Visiting museums Shopping / markets Historical / geological Sites Cultural / village tours

Astronomy / Star gazing Karaoke Live entertainment Sundowners /outings Conservation activities

Facilities & Services Restaurant/s Outdoor Eating Special Diets Catering Bar/s Swimming Pool/s Lounge Other Relaxation Areas Library Reading room/area

Things To Do Visits to parks/reserves Game viewing drives Game viewing hikes Horseback game viewing Bird watching Visits to Animal Rehab / Breeding Projects

Wildlife & Scenic Offerings • Year-round game viewing. Wide variety including breeding herds of elephant, white and black rhino, lion, cheetah, spotted and brown hyena among many more, and over 250 different bird species. • Reserve is surrounded with scenery such as Dwarsberg Mountains and the Marico River.

Memberships & Awards • Member of Southern Africa Tourism Association (SATSA); Tourism Marketing Levy South Africa (TOMSA); Tourism Grading Council of South Africa; and AA Quality Assured. • Won several awards from Amarula Best Retreats in Africa Awards; World Luxury Hotel Awards; AA Travel Guides American Express Accommodation Awards; and Business Britain Awards.

Policies • Children welcome, subject to room-sharing, pricing and game drive policies. • Payment and cancellation policy applies. ENCOUNTER AFRICA | The Definitive Directory For Responsible Tourism

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AQUILA PRIVATE GAME RESERVE Accommodation Set in the pristine Southern Karoo Highlands against a backdrop of dramatic mountains, the Aquila Private Game Reserve offers an exciting taste of real Africa just two short hours from Cape Town by road. Aquila is home to an enormous variety of game, including the Big 5, and many migratory birds that stop en route at its own wetland. Guests going on game drives can also view the ancient Khoisan rock art at the same time. Blending into the environment, Aquila’s four-star accommodation offers every comfort, while it is also ideal for conferences and business meetings.

Environmental Footprint

Western Cape

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Areas of Environmental Responsibility in which this Operator is active:

Flora Conservation

Fauna Protection

Waste Management

Energy Management

Water Management

Procurement Policy

Environmental Policy

Awareness Education

Green Building

Credentials & Verification

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Social Investment

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Areas of Social Responsibility in which this Operator is active:

Employees

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Economic Development

Social investment

Cultural Engagement

Disabled Facilities

Credentials & Verification

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Rates Start at around US$233 per person - include accommodation, 3 meals, 2 game drives - subject to currency fluctuations.

* For a more detailed definition of each of the areas of activity represented by the above symbol and their respective ratings, please refer to the section Key To Rating, Stars & Symbols in the front of this directory.

Location & How to Get There Country: Region: Nearest Town: Nearest International Airport: Local Airport / Landing Strip: Guest Transfers: Road Access:

Contact / Booking details Reservations Manager: Reeyas Tel 1: +27 (0)21 430 7260 Tel 2: +27 (0)861 RESERVE Fax: +27 (0)021 433 0684

South Africa Western Cape Touws River Cape Town International Airport Cape Town Yes Yes

Email: res@aquilasafari.com Web: www.aquilasafari.com

Accommodation Offered • Total number of guests: 92 • 20 Luxury Rooms sleeping 2 each; 8 Family Rooms sleeping 2 each; 5 Premier Chalets sleeping 12 persons.

Accommodation Features En-suite bathrooms Bath Shower Outside shower Toilet King-size beds

Queen-size beds Double beds Twin beds Single beds Private lounge area Writing desk

Deck / Veranda Tea / coffee station Mosquito nets Views Room safe Electricity

Telephone TV Freestanding units Ceiling fans Kitchen Braai facilities

Air-conditioning Hairdryer Fire place Wheelchair access Jacuzzi in Honeymoon suite

Gymnasium Sports facilities Sauna Massage Health spa Crèche Child minders TV room Theatre/cinema

Curios shop Room safes Office/reception safe Airport shuttle On-site car hire Local area transport Guided game viewing Cultural tours On-site banking / money

hanging Laundry service Live entertainment Weddings hosted Conference facilities In-house doctor In-house nurse 24-hours security 24 hours room service

Limited room service Internet & email Business centre Water hole, bird hide 24hrs medical assistance Children activities

Bird watching Hikes & walks Mountain climbing Sailing / boating River rafting Kayaking Hot air balloon rides

Elephant rides Horse riding Camel rides Helicopter rides Paragliding / hang-gliding Sports activities

Snorkelling / diving Swimming Beaches Visiting museums Shopping / markets Historical / geological sites

Cultural / village tours Astronomy / Star gazing Karaoke Live entertainment Sun-downers /outings Conservation activities

Facilities & Services Restaurant/s Outdoor Eating Special Diets Catering Bar/s Swimming Pool/s Lounge Other Relaxation Areas Library Reading room/area

Things To Do Visits to parks/reserves Game viewing drives Game viewing on quad bike Horseback game viewing Visits to Animal Rehab / Breeding Projects

Wildlife & Scenic Offerings •

Wildlife: Viewed on the property by open 4WD vehicle, quad bike or on horseback and includes Big 5 (elephant, rhino, lion, buffalo and leopard) as well as giraffe, black & blue wildebeest, Burchell’s zebra, springbok, gemsbok, steenbok, karakal (lynx), blesbok, bat-eared fox, ostriches, klipspringer, duiker, grey buck, baboon, black-backed jackal, eland, red hartebeest and hippo. Scenery: Located in a valley between the Langeberg and Outeniqua mountain ranges and surrounded by the natural beauty of the Karoo with spellbinding landscapes, carpets of wild flowers and more.

Memberships & Awards • •

Member of Cape Town Tourism. Winner of World Luxury Awards, 2009, and an Imvelo Finalist for social responsibility, 2006, 2007; Lilizela Finalist, 2014; and Imvelo Finalist, 2014.

Policies • •

Children welcome. Cancellation fee of 50% of rate applies for cancellations 45 to 15 days prior to booked arrival, and 100% for 14 days or later, late arrival, early departure or no-show. ENCOUNTER AFRICA | The Definitive Directory For Responsible Tourism

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Nestled below Moholoholo, the “Very Great One”, along the great Drakensberg escarpment of South Africa’s Limpopo Province, is a unique sanctuary for humans and wildlife alike... Come rest in one of our three accommodation camps, each with superb chalets and facilities. See how we rehabilitate broken and injured animals back to life. Simply rest, or enjoy many activities and the serene natural surroundings. Look and learn about wildlife and the natural environment.

WILDLIFE REHABILITATION CENTRE

FOREST CAMP

MOUNTAIN VIEW

YA MATI

• Luxurious full catering chalets in a luscious rain forest. • Birding and guided game walks.

• B&B, semi and full catering on a private game reserve. More than 15 different game species which includes 3 of the big 5.

• Luxurious self catering or full catering chalets on the banks of the Blyde River. • Tea garden under luscious trees.

STUDENT PROGRAMME

TRACKING COURSE

JUNIOR WILDLIFE

WEDDINGS AND FUNCTIONS

• Come for a unique experience to volunteer and care for wildlife at our Rehabilitation Centre.

• Moholoholo offers unique tracking courses for beginners and guides.

• Moholoholo offers special tailor made programs for educational and school groups.

• Ya Mati is the ideal venue for that very special wedding or function. It has its own unique stone and thatch chapel, spacious riverside function facilities in a marquees tent or in our restaurant.

• Moholoholo has become a safe haven for the rehabilitation and care of abandoned, injured and poisoned wildlife, as well as having successful breeding programs. • Daily tours

For more information visit our website : www.moholoholo.co.za

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MOHOLOHOLO WILDLIFE REHABILITATION CENTRE & FOREST CAMP Nestled in a picturesque setting at the base of the Drakensberg escarpment in the Limpopo Province Lowveld of South Africa, Moholoholo has become a haven for the rehabilitation and care of abandoned, injured and poisoned wildlife. While offering excellent accommodation, guests can also enjoy day excursions to numerous other exciting and scenic local attractions.

Environmental Footprint

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Accommodation

, e c n i v o r P o p o p m Li Lowveld

Areas of Environmental Responsibility in which this Operator is active:

Flora Conservation

Fauna Protection

Waste Management

Energy Management

Water Management

Procurement Policy

Environmental Policy

Awareness Education

Green Building

Credentials & Verification

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Social Investment

Rates Between US$100 and US$200 per person per night.

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Areas of Social Responsibility in which this Operator is active:

Employees

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Economic Development

Social investment

Cultural Engagement

Disabled Facilities

Credentials & Verification

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Contact / Booking Details Moholoholo Forest Camp & Wildlife Rehabilitation Centre: Kate Gelletich

* For a more detailed definition of each of the areas of activity represented by the above symbol and their respective ratings, please refer to the section Key To Rating, Stars & Symbols in the front of this directory.

Tel 2: +27 (0)72 191 2024 Email Address:moholo@worldonline.co.za

Location & How to Get There Country: Region: Nearest Town: Nearest International Airport: Local Airport: Guest Transfers: Road Access:

Tel 1: +27 (0)15 795 5236 Email Address: moholorehab@wol.co.za Moholoholo Ya Mati: Warren Pieterse

South Africa Limpopo Province / Lowveld Hoedspruit Nelspruit International, or O.R. Tambo International, Johannesburg Eastgate Airport, Hoedspruit On request at additional cost Yes

Accommodation Offered

Moholoholo Mountain View: Colin Patrick Tel 1: +27 (0)82 907 5983 Fax Number: +27 (0)12 348 4926 Email Address: moholomountainview@worldonline.co.za Web: www.moholoholo.co.za

• Total number of guests: Forest Camp – 22; Mountain View – 44; Ya Mati – 32. • Moholoholo Forest Camp: 9 x cabins sleeping 2 persons each; 1 x cabin with 2 bedrooms, sleeping 4. • Moholoholo Mountain View: 8 x cabins sleeping 2 each; 6 x cabins sleeping 2-4 persons each; and 1 x boma with 2 bedrooms sleeping 2-4. • Moholoholo Ya Mati: 2 x 3-bedroom chalets sleeping 2-6 persons each; 1 x 4-bedroom chalet with 3 bathrooms sleeping 4-10 persons; 1 x 2-bedroom chalet with 2 bathrooms sleeping 2-4 persons; 1 x 3-bedroom chalet with 3 bathrooms sleeping 2-6 persons.

Accommodation Features En-suite bathrooms Bath Shower Outside shower Toilet King-size beds

Queen-size beds Double beds Twin beds Single beds Private lounge area Writing desk

Deck / Veranda Tea / coffee station Mosquito nets Views Room safe Electricity

Telephone TV Freestanding units Ceiling fans Kitchen Braai facilities

Air-conditioning Hairdryer Game viewing Wheelchair access Fire place`

Gymnasium Sports facilities Sauna Massage Health spa Crèche Child minders on request TV room Theatre/cinema

Curios shop Room safes Office/reception safe Airport shuttle On-site car hire Local area transport Guided game viewing Cultural tours On-site banking / money

changing Laundry service Live entertainment Weddings hosted Conference facilities In-house doctor In-house nurse 24-hours security 24 hours room service

Limited room service Internet & email Business centre Water hole, bird hide 24hrs medical assistance Children activities

Breeding Projects Hikes & walks Mountain climbing Sailing / boating River rafting Kayaking

Hot air balloon rides Elephant rides Horse riding Camel rides Helicopter rides Paragliding / hang

gliding Sports activities Snorkelling / diving Swimming Beaches Visiting museums

Shopping / markets Historical / geological Sites Cultural / village tours

Facilities & Services Restaurant/s Outdoor Eating Special Diets Catering Bar/s Swimming Pool/s Lounge Other Relaxation Areas Library Reading room/area

Things To Do Visits to parks/reserves Game viewing drives Game viewing hikes Horseback game viewing Bird watching Visits to Animal Rehab /

Wildlife & Scenic Offerings • Wildlife is viewed locally and in nearby Kruger National Park. Also visit the world-renowned Moholoholo Wildlife Rehabilitation Centre. • Viewing is done with guides in vehicles, on horseback or on hikes.

Policies • Children of all ages welcome. • Cancellation policy: cancellation 3-5 weeks before arrival 50% of deposit forfeited; 2-3 weeks before arrival 75% of deposit; 2 weeks or less 100% of deposit.

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SANTÉ HOTEL & SPA

Accommodation

The Santé Hotel, Resort & Spa is a tranquil haven set on a working wine estate in the heart of South Africa’s Cape Winelands. It is a stone’s throw away from the well-known towns of Paarl, Stellenbosch and Franschhoek. Flanked by the majestic Simonsberg mountain range and nestled amongst green vineyards, olive groves and lemon orchards, Santé combines a luxury hotel with conference facilities and an award-winning wellness centre famous for its signature Vinotherapy treatments.

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Areas of Environmental Responsibility in which this Operator is active:

Flora Conservation

Fauna Protection

Waste Management

Energy Management

Water Management

Procurement Policy

Environmental Policy

Awareness Education

Green Building

Credentials & Verification

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Social Investment

, e p a C n r e t s e W nelands Wi

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Areas of Social Responsibility in which this Operator is active:

Employees

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Economic Development

Social investment

Cultural Engagement

Disabled Facilities

Credentials & Verification

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Rates US$150 – US$200 per night p.p. sharing, bed & breakfast.

* For a more detailed definition of each of the areas of activity represented by the above symbol and their respective ratings, please refer to the section Key To Rating, Stars & Symbols in the front of this directory.

Location & How to Get There Country: Region: Nearest Town: Nearest International Airport: Local Airport/ Airstrip: Guest Transfers: Road Access:

South Africa Western Cape, Winelands Paarl (Cape Town 40 minutes away) Cape Town International n/a Yes Yes

Contact / Booking Details Reservations Manager: Sean Louw Telephone 1: +27 (0)21 875 8100 Telephone 2: +27 (0)84 622 2844 Fax Number: +27 (0)21 875 8111 Email Address: resman@santehotel.co.za Website: www.santehotel.co.za

Accommodation Offered • • • • •

Total number of guests: 56 10 x Manor Suites sleeping 2 persons each. 12 x Spa Suites sleeping 2 persons each 2 x Vineyard Villas sleeping 8 persons. 1 x Vineyard Villas sleeping 4 persons.

Accommodation Features En-suite bathrooms King-size beds Private lounge area Views

Bath Queen-size beds Writing desk Room safe

Shower Twin beds Fire place Electricity

Outside shower Single beds Tea / coffee station Telephone

Toilet Deck / Veranda Mosquito nets TV

Internet & email Outdoor Eating Lounge Gymnasium Health spa Theatre/cinema Airport shuttle service Cultural tours Weddings hosted

24-hours security Business centre Special Diets Catering Other Relaxation Areas Sports facilities Crèche Curios shop On-site car hire On-site banking /

money changing Conference facilities 24 hours room service Heated indoor swimming pool Bar/s Library Sauna Child minders

Room safes Local area transport Laundry service In-house doctor Limited room service Steam room

Hikes & walks River rafting Horse riding Sports activities Visiting museums Spa & sauna treatments Heritage sites Game drives Hikes & walks

River rafting Horse riding Sports activities Visiting museums Spa & sauna treatments Heritage sites Game hikes Mountain climbing Kayaking

Camel rides Snorkelling / diving Shopping / markets Gymnasium Motorcycle touring Horseback game viewing Cultural / village tours Hot air balloon rides Helicopter rides

Swimming Historical / geological sites Theatres Cycling

Facilities & Services Restaurant Swimming Pool/s Reading room/area Massage TV room Office/reception safe Guided game viewing Live entertainment In-house nurse

Things To Do Visits to parks/reserves Bird watching Sailing / boating Elephant rides Paragliding /hang-gliding Beaches City tours Wine tasting tours Game drives

Wildlife & Scenic Offerings • Wildlife: Estate is home to prolific bird species as well as a number of species of buck. Wildlife can be viewed by foot or

mountain bike. • Scenery: Scenic attractions include Franschhoek, Stellenbosch, Paarl, Afrikaans Taal Monument (language monument), Butterfly World, Cheetahs at Spier Wine Estate, Bains Kloof, Wineries, Table Mountain, Robben Island and much more.

Memberships & Awards • Membership: Registered with Top Employers’ Certificate since 2012; member of Southern African Association for the Conference Industry since 2014; and registered for AA Quality Awards 2014.

Policies • Children: Children welcome. • Payment: Prepayment required. • Cancellation: Standard cancellation policy applies. ENCOUNTER AFRICA | The Definitive Directory For Responsible Tourism

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INVERDOORN GAME RESERVE & IZIBA SAFARI LODGE Accommodation Inverdoorn is the largest, privately-owned game reserve within the Western Cape in South Africa. The 10,000-hectare, malaria-free property is situated only two and a half hours from Cape Town. It offers a unique, Big 5 safari experience and showcases a world-renowned rescue and rehabilitation centre for cheetahs.

Environmental Footprint

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Areas of Environmental Responsibility in which this Operator is active:

Flora Conservation

Fauna Protection

Waste Management

Energy Management

Water Management

Procurement Policy

Environmental Policy

Awareness Education

Green Building

Credentials & Verification

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Social Investment

South rAnfrCiacape Weste

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Areas of Social Responsibility in which this Operator is active:

Employees

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Economic Development

Social investment

Cultural Engagement

Disabled Facilities

Credentials & Verification

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* For a more detailed definition of each of the areas of activity represented by the above symbol and their respective ratings, please refer to the section Key To Rating, Stars & Symbols in the front of this directory.

Location & How to Get There Country: Region: Nearest Town: Nearest International Airport: Local Airport/ Airstrip: Guest Transfers: Road Access:

South Africa Western Cape Ceres Cape Town International Airport 900m gravel landing strip on reserve Optional Yes

Rates US$243 – US$454 per night per person sharing. (Rates may differ as exchange rates fluctuate) Contact / Booking Details Telephone 1:+27 (0)21 434 4639 Fax Number: +27 (0)21 433 1157 Email Address: info@inverdoorn.com Website: www.inverdoorn.com

Accommodation Offered • • • • •

Total number of guests: 54 1 Ambassador Suite sleeping 2 people 4 Luxury Chalets sleeping 2 each 7 Standard Chalets sleeping 2 each 12 Guesthouse Rooms sleeping 2-3 each

Accommodation Features En-suite bathrooms King-size beds Private lounge area Views Air-conditioning

Bath Queen-size beds Writing desk Room safe

Shower Twin beds Fire place Electricity

Outside shower Single beds Tea / coffee station Telephone

Toilet Deck / Veranda Mosquito nets TV

In-house nurse Internet & email Outdoor Eating Lounge Gymnasium Health spa Theatre/cinema Airport shuttle service

Cultural tours Weddings hosted 24-hours security Business centre Special Diets Catering Other Relaxation Areas Sports facilities Crèche

Curios shop On-site car hire On-site banking / money changing Conference facilities 24 hours room service Bar/s Library

Sauna Child minders Room safes Local area transport Laundry service In-house doctor Limited room service

Beaches Game drives Hikes & walks River rafting Horse riding Sports activities

Visiting museums Game hikes Mountain climbing Kayaking Camel rides Snorkelling / diving

Shopping / markets Horseback game viewing Cultural / village tours Hot air balloon rides Helicopter rides Swimming

Historical / geological sites Interaction with cheetahs Cheetah run Stargazing Cactus garden

Facilities & Services Restaurant Swimming Pool/s Reading room/area Massage TV room Office/reception safe Guided game viewing Live entertainment

Things To Do Visits to parks/reserves Bird watching Sailing / boating Elephant rides Paragliding / hang-gliding

Wildlife & Scenic Offerings • Wildlife: Can be viewed on guided tours on the reserve in open 4WD vehicles and includes Big 5 (lion, rhino, leopard, buffalo and elephant), cheetah, zebra, hippopotamus, giraffe, springbok, impala, kudu, eland, black-backed jackals, mongoose, wildebeest, bat-eared fox, gemsbok and many more, as well as 80 species of birds. • Scenery: Matroosberg Mountains, Karoo, Route 62, Sutherland (home to the largest telescope in the southern hemisphere).

Memberships & Awards • Membership: Cape Town Tourism; Ceres Tourism; Stellenbosch 360; Hermanus Tourism. • Awards: 5-Star Country House from Tourism Grading Council of South Africa (TGCSA) 2012; 4-Star Lodge from TGCSA 2012.

Policies • Children: Children under 4 stay free, but are not allowed on game drives; children under 12 pay 50%. • Payment: 50% deposit or credit card details to secure bookings. • Cancellation: 2 – 4 weeks prior to arrival – 50%; 1 week – 3 days prior to arrival – 75%; 0 – 3 days prior to arrival – 100%. ENCOUNTER AFRICA | The Definitive Directory For Responsible Tourism

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Just north of the fast paced business world of Sandton lies the 260 bedroom Indaba Hotel, Spa & Conference Centre. It is a compelling blend of business-like efficiency and relaxed country atmosphere within close proximity to the International Airport making the Indaba perfect for groups and leisure travellers. The hotel features 24 multi-purpose conference venues ranging from executive boardrooms to large banquet venues seating up to 500 people. Boasting 2 world class restaurants and the renowned Mowana Spa, the Indaba Hotel is sure to meet your business and leisure requirements. the Indaba Hotel, Spa & Conference Centre your African destination in Johannesburg

INDABA HOTEL, SPA & CONFERENCE CENTRE | FOURWAYS | JHB

+27 11 840 6600 | indaba@indabahotel.co.za | www.indabahotel.co.za

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d n a l i z a Sw iew overv

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his beautiful landlocked kingdom is tucked into the mountains that separate South Africa from Mozambique. One of the smallest countries in the Southern Hemisphere, Swaziland is one of the few remaining absolute monarchies in the world, ruled by King Mswati III. However, in recent years there has been much pressure to democratise the country. The country offers diverse vegetation, dramatic mountains, spectacular valleys and gorges, rivers, waterfalls, unique rock formations which are among the world’s most ancient, and typical African bush. There are a number of excellent game reserves and national parks with varied animal and bird life including Hlane, Mlilwane, Mkhaya, Malolotja, Mlawula, Mantenga and Hawane. These reserves are for the conservation of the natural flora and fauna of these areas as well as the cultural resources within them. In Swaziland nature conservation is of paramount importance and was mainly started some 40 years ago by the Reilly family whose legacy lives on in the Kingdom’s Big Game Parks. The people of Swaziland also maintain and preserve a remarkable cultural heritage that finds expression in attractions such as its famous arts and crafts; events like the famous Umhlanga (Reed Dance) and Incwala at the Royal Kraal in Ludzidzini which are traditional ceremonies that involve tens of thousand of Swazis and attract visitors from all over the world; the Marula festival; the Mantenga Cultural Village, an excellent working reconstruction of a traditional homestead from around 1850; and much more. In addition there is an excellent variety of good accommodation, restaurants, entertainment, travel services and many things to do. The climate is mostly temperate. Swaziland is a safe country for tourists, right next to South Africa with all its modern infrastructure and attractions.

LANGUAGES • English and SiSwati.

CAPITAL CITY • Mbabane (administrative capital); Lobamba (traditional and legislative capital).

40°C. • Cool, dry winters and hot, rainy summers typical thunderstorms December to February. • Coolest months are June and July with winter from June to September. • Climate is good for year round travel.

TIME ZONE

CLIMATE

• GMT/UTC + 2 hours. No Daylight Saving Time.

• Subtropical climate with summer temperatures of 1525oC average, winter temperatures 15-19oC. • Summer from October to May, October being the hottest month when temperatures can reach up to

MONEY & CARDS

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• Currency unit is Lilangeni (singular), or Emalangeni (plural), and cents (E1 - 100cents).

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• Currency of equal value to South African Rand with both in circulation. • Visitors are advised to change Emalangeni currency before leaving Swaziland. • Most Credit cards and travellers’ cheques honoured. • Barclays Bank has the most branches throughout Swaziland.

TELECOMUNICATIONS • • • •

International dialling code: +268. Good fixed line telecommunications network. Only one mobile operator, Swazi MTN. Swazi MTN received a 3G licence and the right to provide its own backbone network and international gateway. • Some internet Cafes and e-mail centres in major centres like Mbabane and Manzini.

INTERNET • Four licensed Internet service providers (ISPs), but prices are high and market penetration relatively low. • ADSL introduced in 2008 and 3G mobile broadband services in 2011. • Some internet cafes - most good hotels, lodges have internet connectivity and services.

POSTAL SERVICES • State-owned Swazi Post offers all usual postal and courier services. • International courier services also available.

ELECTRICITY • Electrical appliance use 220V AC, 50Hz and three-pin plugs are used with round terminals.

AIRLINES • Most international airlines fly to nearby Johannesburg in South Africa. • From Johannesburg connecting flights with Airlink to Swaziland.

AIRPORTS • OR Tambo International, Johannesburg with connecting flights to Swaziland. • Matsapha International Airport near Manzini. • New King Mswati III International Airport was opened 2014 but is not yet in use.

TAXES • 14% VAT payable on goods and services since April 1, 2012. • Limited duty-free import of certain goods for personal use only. • Airport embarkation tax payable on departing international flights.

ENTRY REQUIREMENTS • All visitors must have a valid passport. • Visas are required, although nationals of many African, European and other countries are exempt – consult an embassy.

HEALTH & MEDICAL • Vaccination against yellow fever required if arriving within 6 days from or via an infected area. • Precautions against Malaria, cholera, typhoid and polio recommended. • Bilharzia is a risk in rivers and dams. • Tap water is safe to drink throughout the country but water from streams and rivers not. • HIV/Aids prevalence is one of the highest in the world. • Various government, missionary and private hospitals, clinics, health centres and rescue services. • Also close to the excellent private medical services of South Africa.

DRIVING & LOCAL TRANSPORT • Driving is on the left side of the road and international driving licence is required. • High accident rates on the roads. • Main roads are tarred, the rest are well-maintained gravel roads. • The speed limit in urban areas is 60 km/h and on 80 km/h outside urban areas. • Car hire is available and most petrol stations are open 24 hours. • 300km of railway lines while buses and minibus taxis are available – all of varying standards.

SAFETY • Swaziland was long considered one of the safest tourist destinations in Southern Africa, but pressure against the rule of the Swazi king, Africa’s last sole remaining absolute monarch, is increasing and has led to some clashes between police and pro-democracy demonstrators, as well as labour strikes. • The usual range of petty crimes such as theft, pick pocketing etc, do occur and normal precautions should be maintained, especially in low-income urban areas and isolated rural areas.

USEFUL CONTACTS • Swaziland Tourism – Tel +268 2404 9693; Fax +268 2404 9683; Email secretary@tourismauthority. org.sz or information@tourismauthority.org.sz or marketingmanager@tourismauthority.org.sz; Website: http://thekingdomofswaziland.com or www.welcometoswaziland.com. • Swaziland Tourism UK Office Tel (UK) +44 (0)115 972 7250 • Hotels & Tourism Association of Swaziland Tel +268 2404 2218; Fax +268 2404 5012; Email aliand@realnet.co.sz. • Swazi Plaza Tourism Information Office – Tel +268 2404 2531; Fax +268 2404 25 31. • Ngwenya Tourism Information Office Tel +268 2442 4206; Fax +268 2442 4206; E-mail ngwenyainfo@tourismauthority.org.sz. • High Commission of the Kingdom of Swaziland, South Africa – Tel: +27 (0)12 344 1910/17/25 +27 (0)12 343 0455. • Royal Swazi Airways - Tel +268 2404 3157 / 2404 3433; Web http://www.royal-swazi.com/contact.html • Ministry of Tourism & Environmental Affairs – Tel +268 2404 6162; Email ps_tourism@gov.sz. • Ministry of Home Affairs: Tel +268 2404 2941 / 2404 5880; Fax +268 2404 4303. ENCOUNTER AFRICA | The Definitive Directory For Responsible Tourism

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Encounter Africa | The Definitive Directory For Responsible Tourism

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a i n a z n a T overview

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anzania, the largest country in East Africa, is famous for the great spectacle of the annual migration of millions of wildebeest and zebra followed by their predators. But it is equally famous for being home to the highest mountain on the continent, Mt Kilimanjaro; for the Great Rift Valley; the awesome Ngorongoro Crater; its legendary spice islands; endless miles of pristine palm-fringed beaches; breath-taking diving sites along the Swahili Coast; and the famous Serengeti National Park which encompasses two World Heritage Sites, two Biosphere Reserves, and one of the world’s oldest ecosystems. The country offers some of the best safaris and game viewing on the continent, vying with Kenya for the title of the world’s safari capital. It also offers endless palm-fringed beaches, superb fishing and excellent diving. The de facto administrative and commercial capital of Tanzania is Dar es Salaam, established by the Sultan Majid bin Said of Zanzibar and meaning “haven of peace”. It is a bustling port city where old and new come together in a magnificent potpourri, and a prosperous commercial centre serving the entire East African region. The bustling harbour of Dar es Salaam is the main port in Tanzania. Other major cities include Arusha, Dodoma, Tanga and the island of Zanzibar. Tanzania is also home to incredible tribal diversity, embracing all of the major ethnic and linguistic groups on the continent. Situated just below the equator between the great lakes of Africa and the Indian Ocean, Tanzania is a land of many faces, many cultures and many wonderful surprises.

LANGUAGES

TIME ZONE

• Swahili and English – official languages. • Over 100 other indigenous languages as well as Gujarati, Arabic and Portuguese are spoken.

• Time: GMT + 3 hrs.

CAPITAL CITY

• Currency: Tanzanian shilling (TZS) divided into 100 cents. • Banks, foreign exchange bureaux and some hotels exchange major currencies in larger towns. • ATMs in major cities only. • Credit cards accepted only by major lodges, some hotels and travel agents incurring a 10% surcharge.

• Dodoma - official capital. • Dar es Salaam administrative and commercial capital.

CLIMATE • Tropical along coast but more temperate in highlands. • Long rainy season April to May; short rainy season November to December. • Hottest season October to March. • Average temperatures from 25 to 30°C at coast, from 22 to 27°C in rest of country. • Best game viewing in North almost all year; in Southern Tanzania June through October. • Islands of Zanzibar, Pemba and Mafia best in June through October, and December through March.

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MONEY & CARDS

TELECOMUNICATIONS • International dialling code: +255. • Relatively good fixed line telephone network.. • About a dozen cellphone operators, some with international roaming agreements – main networks operated by Vodacom, Airtel and Tigo.

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INTERNET • Large number of internet service providers and data operators operate here. • Internet cafes in major centres. • Internet connections at most first-class hotels and lodges.

POSTAL SERVICES • Tanzania Posts Corporation provides most postal services. • Courier services available.

ELECTRICITY • 230 volts AC, 50Hz - plug types are round pins with ground / rectangular blade plug.

AIRLINES • Various international carriers from Europe, Middle East and African countries fly to Tanzania. • Air Tanzania is the national flag carrier providing domestic and regional services as well as flights to some African countries. • Various other domestic or regional airlines operate here. • Various private air charter companies also operate internally.

AIRPORTS • Main airport is Julius Nyerere International Airport 13km southwest of Dar es Salaam. • Other airports: Kilimanjaro International Airport and Zanzibar International Airport. • Also good connecting flights from Nairobi, Kenya. • Buses and taxis between Julius Nyerere Airport and Dar es Salaam. • Local car hire companies at airport.

TAXES • Standard 18% VAT payable on goods and services. • A zero VAT rate applies mainly to exports of goods and professional and communications services. • Import and excise duties levied on certain goods – some limited exemptions. • Departure taxes at airports for international and domestic flights.

• Other diseases such as cholera and rift valley fever occur periodically mainly in rural areas. • There is a high prevalence of HIV/Aids. • The country has an extensive but poorly equipped public healthcare network and health facilities are limited outside Dar es Salaam. • Good private healthcare facilities are being established in the country. • Tap water is not safe for drinking in many places.

DRIVING & LOCAL TRANSPORT • Self-driving not advised except in major centres due to poor road conditions. • Car-hire firms available in major centres and tourist areas. • Tanzania Railway Corporation offers train services in various classes. • Reliable daily ferry and boat services between Dar es Salaam and the islands. • Steamer services on Lake Tanganyika and Lake Victoria are not always reliable or safe. • All centres are connected by bus services of varying standards.

SAFETY • Mainland Tanzania and Zanzibar have been subjected to terrorist and related types of attacks in the past, but tourist areas are mostly considered safe. • Street and beach crime is problematic in some areas - take normal precautions as for any other country, especially in larger urban areas. • There has been an increase in muggings and baggrabs on the mainland as well as Zanzibar. • Crime is increasing in rural areas and even in national parks. • Be cautious in areas bordering Burundi because of possible spill-over of armed conflicts. • There is a low-level threat from terrorism while pirates from nearby Somalia are a threat to sea travel. • Tanzania is a stable multi-party democracy and one of the most peaceful African countries.

USEFUL CONTACTS •

ENTRY REQUIREMENTS • Most foreign visitors need a visa which is obtained at any Tanzania Mission abroad or on arrival at any designated entry points. • Both Tourist and Business Visas are required. • Passport must be valid for at least six months.

HEALTH & MEDICAL • Yellow fever vaccination required if traveling from a yellow fever endemic country. • Obtain medical advice for current requirements 8 weeks before travelling. • Vaccinations for hepatitis A, typhoid, yellow fever and polio recommended. • Malaria is common to Tanzania while sleeping sickness, spread by Tsetse fly, may also occur in non-urban areas.

• • • • •

Tanzania Tourist Board – Tel +255 (0)22 211 1244/5; Tel Tourism Services +255 (0)22 212 8472; Mobile +255 78 842 0050; Email info@tanzaniatourism.go.tz; Web www.tanzaniatouristboard.com. Tanzania Tourist Board Arusha – Tel +255 (0)27 2503840-3; Email bma@tanzaniatourism.go.tz or ttb-info@habari.co.tz or ttbarusha@cybernet.co.tz Tanzania Association of Tour Operators (TATO) – Tel +255 (0)27 250 4188; Email tato@cybernet.co.tz; Web www.tatotz.org/. Tourism Confederation of Tanzania – Tel +255 (0)22 213 6177; Tel Executive Secretary +255 (0)754 488 643 & Email richard. rugimbana@tct.co.tz; Tourism Officer Tel +255 (0)712 889 281 & Email asif.soroush@tct.co.tz or asif_soroush@hotmail.com; Tanzania Society of Travel Agents - Tel Tel: +255 (0)22 211 5381 Fax +255 (0)22 211 2786 Email chairman@tasota.org United States Embassy, Dar-es-Salaam – Tel +255 (0)22 266 8001. British High Commission, Dar-es-Salaam – Tel +255 (0)22 211 0101. South African High Commission, Dar-es-Salaam – Tel: +255 (0)22 260 1800. Air Tanzania – Tel: +255 (0)22 211 8411; Fax: +255 (0)22 211 3114; Email: bookings@airtanzania.com ENCOUNTER AFRICA | The Definitive Directory For Responsible Tourism

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MBALAGETI SERENGETI SAFARI LODGE

Accommodation

Mbalageti Serengeti is located in the western corridor of the Serengeti National Park, Tanzania. The Lodge offers a breathtaking 360-degree panoramic view of the Serengeti Plain lands and the Mbalageti River. One of the main attractions here is the spectacular annual migration of wildebeest and zebra. The lodge offers a variety of excellent accommodation, amenities and services.

Environmental Footprint

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Areas of Environmental Responsibility in which this Operator is active:

Flora Conservation

Fauna Protection

Waste Management

Energy Management

Water Management

Procurement Policy

Environmental Policy

Awareness Education

Green Building

Credentials & Verification

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Social Investment

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Contact / Booking details Reservations Manager: Mr Shamez Nizar

Areas of Social Responsibility in which this Operator is active:

Employees

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Economic Development

Social investment

Cultural Engagement

Disabled Facilities

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Rates US$200 to US300 per person per night.

Tel 1: +255 (0)28 262 2388 Tel 2: +255 (0)27 254 8632 Fax: +255 (0)27 254 8632

* For a more detailed definition of each of the areas of activity represented by the above symbol and their respective ratings, please refer to the section Key To Rating, Stars & Symbols in the front of this directory.

Email: info@mbalageti.com / mbalageti@bol.co.tz Web: www.mbalageti.com

Location & How to Get There Country: Region: Nearest Town: Nearest International Airport: Local Landing Strip: Guest Transfers: Road Access:

Tanzania Western Serengeti National Park Mwanza Kilimanjaro International Airport, or fly via Dar es Salaam. At Mwanza, Grumeti or Seronera. Yes, on request. Yes

Accommodation Offered •

2 x 2-bedroomed Exclusive Suites; 18 x double luxury tented chalets; 6 x triple luxury tented chalets each accommodating 1 child only; 11 standard Lodge Rooms with double beds; and 3 standard Lodge Rooms with twin beds.

Accommodation Features En-suite bathrooms Bath Shower Outside shower/bath Toilet

King-size beds Queen-size beds Twin beds Single beds Deck / Veranda

Private lounge area Writing desk Fire place Tea / coffee station Mosquito nets

Views Room safe Electricity Telephone TV

Dining area Ceiling Fan Hair Dryers Special Decor

Gymnasium Sports facilities Sauna Massage Health spa Crèche Child minders TV room Theatre/cinema

Curios shop Room safes Office/reception safe Airport shuttle On-site car hire Local area transport Guided game viewing Cultural tours On-site banking / money

changing Laundry service Live entertainment Weddings hosted Conference facilities In-house doctor In-house nurse 24-hours security 24 hours room service

Limited room service Internet & email Business centre Water hole, bird hide 24hrs medical assistance

Mountain climbing Cultural / village tours Sailing / boating River rafting Kayaking Hot air balloon rides

Elephant rides Horse riding Camel rides Helicopter rides Paragliding / hang-gliding

Sports activities Snorkelling / diving Swimming Beaches Visiting museums Shopping / markets

Historical / geological sites Heated Plunge Pool Private Massage Bush Breakfasts/Dinners Tranquillity Garden

Facilities & Services Restaurant Outdoor Eating Special Diets Catering Bar/s Swimming Pool/s Lounge Other Relaxation Areas Library Reading room/area

Things To Do Visits to parks/reserves Game drives Game hikes Horseback game viewing Bird watching Hikes & walks

Wildlife & Scenic Offerings • • •

Serengeti National Park offers wildlife including annual migration of wildebeest and zebra. Also view black and white Colobus Monkey, Patterson eland, martial eagles and roan antelope at lodge. Visit Lake Victoria 1½ hours’ drive away, the local Sukuma tribe, the Grumeti River crocodile and hippo pool, the Black Clay Plains and the Candelabra Tree.

Policies • • •

25% deposit payable on confirmation of booking, balance 60 days before arrival. Unsecured bookings will be released. Cancellations 90 to 60 before arrival charged 25% cancellation fee; 59 to 30 days charged 50%; and 29 to 0 days charged 100%.

ENCOUNTER AFRICA | The Definitive Directory For Responsible Tourism

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KHOLLE HOUSE Accommodation Located in the heart of Zanzibar’s historic Stone Town, Kholle House is an original and historic house built in 1860 for Princess Kholle. The house was painstakingly restored over 3 years in line with the requirements for historical monuments and following the construction methods of the time when it was first built. Kholle House is close to the ocean promenade, the House of Wonders, the ferry dock to Dar es Salaam, and Zanzibar International Airport.

Environmental Footprint

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Areas of Environmental Responsibility in which this Operator is active:

Flora & Fauna Protection

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Energy Management

Water Management

Procurement Policy

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Social Investment

Green Building

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East Afraicra, Zanzib

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Areas of Social Responsibility in which this Operator is active:

Employees

Economic Development

Social investment

Cultural Engagement

Disabled Facilities

Credentials & Verification

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Rates US$85 – US$120 per person sharing, bed & breakfast

* For a more detailed definition of each of the areas of activity represented by the above symbol and their respective ratings, please refer to the section Key To Rating, Stars & Symbols in the front of this directory.

Location & How to Get There Country: Region: Nearest Town: Nearest International Airport: Local Airport / Landing Strip: Guest Transfers: Road Access:

Tanzania East Africa / Zanzibar Stone Town / Dar es Salaam Julius Nyerere International Airport, Dar es Salaam; Zanzibar International Airport Zanzibar International Airport Upon request. N/a - Only by boat or airplane.

Contact / Booking Details Reservations Manager: Hijja Iddi Mzee Telephone 1: +255 772 161 033 Telephone 2: +255 777 42 50 42 Fax Number: N/A Email Address: info@khollehouse.com Website: www.khollehouse.com

Accommodation Offered • Total number of guests: 25 • 2 x Classic single & double rooms sleeping 1 – 2 each • 3 x De Luxe double rooms sleeping 2 -3 each (extra bed for 3) • 4 x Prestige Rooms sleeping 2 – 3 each (extra bed for 3)

Accommodation Features En-suite bathrooms King-size beds Private lounge area Views

Bath Queen-size beds Writing desk Room safe

Shower Twin beds Fire place Electricity

Outside shower Single beds Tea / coffee station Telephone

Toilet Deck / Veranda Mosquito nets TV

Internet & email Outdoor Eating Lounge Gymnasium Health spa Theatre/cinema Airport shuttle service Cultural tours Weddings hosted

24-hours security Business centre Special Diets Catering Other Relaxation Areas Sports facilities Crèche Curios shop On-site car hire On-site banking / money

changing Conference facilities 24 hours room service Bar/s Library Sauna Child minders Room safes Local area transport

Laundry service In-house doctor Limited room service

Beaches Game drives Hikes & walks River rafting Horse riding Sports activities

Visiting museums Game hikes Mountain climbing Kayaking Camel rides Snorkelling / diving

Shopping / markets Horseback game viewing Cultural / village tours Hot air balloon rides Helicopter rides Swimming

Historical / geological sites

Facilities & Services Restaurant Swimming Pool/s Reading room/area Massage TV room Office/reception safe Guided game viewing Live entertainment In-house nurse

Things To Do Visits to parks/reserves Bird watching Sailing / boating Elephant rides Paragliding / hanggliding

Wildlife & Scenic Offerings • •

Wildlife: All Tanzania’s famous wildlife attractions on the mainland are within easy reach by air. Scenery: Zanzibar is famous for its scenic island setting and its historic attractions.

Memberships & Awards Membership: Member of Zanzibar Commission for Tourism, 2011 and of Zanzibar Association of Tourism Investors, 2011. Awards: Best Boutique Hotels of the World, 2013; Travellers’ Choice, Trip Advisor, 2012/13 and 2013/14.

Policies • • •

Children: Children aged 3 years and under stay for free, aged 4 – 12 sharing a room pay US$20.00 Payment: Deposit required upon booking confirmation – can be done via 3G online payment. All payments should be cleared one week before arrival date and proof of payment to be submitted for confirmation reference. Cancellation: 100% cancellation fee for 48hrs prior to arrival time or no-show; 50% for 6 days; 25% for 7-14 days; no charge of cancellation received 15 or more days before arrival date. ENCOUNTER AFRICA | The Definitive Directory For Responsible Tourism

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THE ARUSHA HOTEL

Accommodation

Representing Arusha’s supreme boutique hotel experience, this establishment offers first class accommodation and service surrounded by spectacular scenery and the history of bygone eras. The hotel is situated only 5 minutes’ walk from the Arusha International Convention Centre within its own private tropical gardens and consists of 86 deluxe en suite rooms. It offers superb services and facilities, including Wi-Fi internet throughout, fine dining, a fully equipped gym and a splendid pool area.

Environmental Footprint

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Areas of Environmental Responsibility in which this Operator is active:

Flora Conservation

Fauna Protection

Waste Management

Energy Management

Water Management

Procurement Policy

Environmental Policy

Awareness Education

Green Building

Credentials & Verification

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Social Investment

,/ it u c ir C n r e h t r o N Arusha

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Areas of Social Responsibility in which this Operator is active:

Employees

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Cultural Engagement

Disabled Facilities

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* For a more detailed definition of each of the areas of activity represented by the above symbol and their respective ratings, please refer to the section Key To Rating, Stars & Symbols in the front of this directory.

Contact / Booking Details

Location & How to Get There Country: Region: Nearest Town: Nearest International Airport: Local Airport / Landing Strip: Guest Transfers: Road Access:

Rates US$ 210 per single room (RACK). Telephone 1: +255 272507777 Fax Number: +255 272508889 Email Address: reservations@ thearushahotel.com or fom@ thearushahotel.com Website: www.thearushahotel.com

Tanzania Northern Circuit Arusha Kilimanjaro International Airport Arusha Airport Yes Yes

Accommodation Offered • Total number of guests: 172 • 4 x executive suites; 16 double executive rooms; 4 twin executive rooms; 38 double deluxe rooms; and 24 twin deluxe rooms - all sleeping 2 each.

Accommodation Features En-suite bathrooms Bath Shower Outside shower Toilet King-size beds

Queen-size beds Twin beds Single beds Deck / Veranda Private lounge area Writing desk

Fire place Tea / coffee station Mosquito nets Views Room safe Electricity

Telephone TV Freestanding units Ceiling fans Kitchen Braai facilities

Air-conditioning Hairdryer Game viewing Wheelchair access

Gymnasium Sports facilities Sauna Massage Health spa Crèche Child minders TV room Theatre/cinema

Curios shop Room safes Office/reception safe Airport shuttle On-site car hire Local area transport Guided game viewing Cultural tours On-site banking / money

changing Laundry service Live entertainment Weddings hosted Conference facilities In-house doctor In-house nurse 24-hours security 24 hours room service

Limited room service Internet & email Business centre Water hole, bird hide Café Boulangerie

Hikes & walks Mountain climbing Sailing / boating River rafting Kayaking Hot air balloon rides Elephant rides

Horse riding Camel rides Helicopter rides Paragliding / hanggliding Sports activities Snorkelling / diving

Swimming Beaches Visiting museums Shopping / markets Historical / geological sites Cultural / village tours

Astronomy / Star gazing Karaoke Live entertainment Sundowners /outings Conservation activities Golf

Facilities & Services Restaurant/s Outdoor Eating Special Diets Catering Bar/s Swimming Pool/s Lounge Other Relaxation Areas Library Reading room/area

Things To Do Visits to parks/reserves Game viewing drives Game viewing hikes Horseback game viewing Bird watching Visits to Animal Rehab / reeding Projects

Wildlife & Scenic Offerings • Wildlife: Wildlife, including the Big 5, can be viewed from 4WD vehicles on day trips to Arusha, Lake Manyara and Tarangire National Parks. • Scenery: Scenic attractions include Mount Meru, Mount Kilimanjaro, Ngorongoro Crater, Serengeti National Park, and Lake Victoria.

Memberships & Awards • Member of African Travel and Tourist Association.

Policies • • • •

Children welcome – one child under 12 sharing with adult stays free. 50% deposit on booking with balance settled on arrival. Bookings cancelled within 72hrs are subject to 100% cancellation charge. Group bookings for a minimum 10-room package that are cancelled within 7 days will be subject to 100% cancellation charge - payment must be made 30 days prior to arrival. • No-shows or cancellation within 29 days prior to arrival date may result in 100% cancellation fee being charged. ENCOUNTER AFRICA | The Definitive Directory For Responsible Tourism

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TATANCA SAFARI & TOURS LTD Travel, Tour & Safari Operators Tatanca Safari & Tours Our offers a wide range of services and tours spread over Tanzania from the south to the East Coast. These allow guests to experience the full diversity of Tanzania’s beautiful landscape, flora and fauna. Included in its services and programmes are wildlife safaris, cultural tourism, and tailor made options together with other customised activities in Selous Game Reserve, Ruaha National Park, Mikumi National Park, Udzungwa National Park, Lake Nyasa and Zanzibar. The company also offers unique night game drives.

Environmental Footprint

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Areas of Environmental Responsibility in which this Operator is active:

Flora & Fauna Protection

Waste Management

Energy Management

Water Management

Procurement Policy

Environmental Policy

Awareness Education

Credentials & Verification

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Social Investment

nzania a T , n io g e R a g in Ir outhern Circuit, S t Africa Eas

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Areas of Social Responsibility in which this Operator is active:

Employees

Economic Development

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Disabled Facilities

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Rates From US$750 to US$7,000 per person depending on duration and accommodation.

* For a more detailed definition of each of the areas of activity represented by the above symbol and their respective ratings, please refer to the section Key To Rating, Stars & Symbols in the front of this directory.

Location & How to Get There Company Location: Start Location of Tours Nearest International Airport: Guest Transfers: Road Access:

Tanzania - Iringa Region / Southern Tanzania / East Africa Dar es Salaam & Mbeya Julius Nyerere International Airport, Dar es Salaam Yes Yes

Contact / Booking details Reservations Manager: Rose Shaidi Telephone 1: +255 26 270 0610 Telephone 2: +255 78 733 8335 Fax Number: None Email Address: tatancasafaris@yahoo.com or tatancasafaris@gmaill.com or info@tatancasafaris.co.tz Website: www.tatancasafaris.co.tz

Company / Operation Primary Business Activity: Branch Offices: Year Established: Operational Staff: Qualifications & Experience of Guides:

Tour operator and ground handler. Dar es Salaam and Arusha. 2007 2 tour guides; 5 driver/guides; 2 drivers. All have diplomas and 10+ years experience.

Facilities & Services Services / Operations / Activities: Supplementary Services: Vehicles Used For Tours / Safaris: Accommodation Provided: Accommodation Services & Facilities:

Wildlife safaris and cultural tourism. All ground handling services; night game drive, trips to Lake Nyasa 2 x open 4WD safari vehicles; 5 Land Cruisers with pop-up roofs; 2 coaster buses. Luxury and budget accommodation in hotels, lodges, tented camps and parks facilities. All standard amenities; 3-5 star meals; full board; during game drives additional services upon request.

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Tanzania Southern Circuit Safaris: These are provided to the parts and game reserves of Southern Tanzania where guests will be able to see huge herds of animals. Among these are Selous Game Reserve, Udzungwa Mountain Park, Ruaha National Park and Mikumi National Park. Selous Game Reserve: This reserve is one of the largest faunal reserves in the world and was designated a UNESCO World Heritage Site in 1982 due to the diversity of its wildlife and undisturbed nature. Its about 270km from Dar to Selous and it takes 4 to 5 hours to drive there. Udzungwa Mountain Park: This park boasts more than 400 bird species, 2,500 plant species (25% of which are endemics) and 6 primate species. It has the second largest biodiversity of all national parks in Africa. It is 180km from Mikumi National Park. Ruaha National Park: It is the largest national park in East Africa and is known for its concentration of greater and lesser kudu, its roan and sable antelope and its rich bird life of more than 400 species. It is its 345 km from Udzungwa Mountain Park. Mikumi National Park: The park forms the northern border of the Selous Game Reserve and is one of the most accessible of the Tanzanian national parks. It is 268km from Selous Game Reserve. Large Groups Packages: This caters for large groups of students or any other large groups of people and includes family packages, and honeymooners. Special stays in Zanzibar Island or Lake Tanganyika are also offered. Tailor-made quotations depending on clients’ requirements.

Memberships & Awards • •

Membership: Tanzania Association of Tour Operators, 2010; registered as a company 2006; Tourist Agency Licensing Authority (TALA), 2006. Awards: Best Ruaha National Park promoters of the year awarded 2009 by Tanzania Tourism ministry.

Policies • •

Payment: Deposit of 30% upon booking and balance before starting the safari. Cancellation: No refunds.

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M/S SUNNY ADVENTURE SAFARIS LIMITED

Accommodation

Sunny Adventure Safaris has been a licensed tour operator for the past 30 years. The company is superbly located in Arusha, Tanzania from where they offer splendid safari and adventure tours to world-famous destinations in Tanzania’s Northern Tourist Circuit. These include Mount Kilimanjaro, the Ngorongoro Crater and the unforgettable Serengeti with its annual wildlife migration spectacle. The company promises guests an adventure of a lifetime.

Environmental Footprint

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rn NortherCne,ntSroaulthceircuits WesterKn enya, Uganda, Also, nda and Burundi Rwa

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Areas of Social Responsibility in which this Operator is active:

Employees

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Cultural Engagement

Disabled Facilities

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Rates From US$300 per person depending on package.

* For a more detailed definition of each of the areas of activity represented by the above symbol and their respective ratings, please refer to the section Key To Rating, Stars & Symbols in the front of this directory.

Tel1: +255 27 250 6760 Tel2: +255 27 250 6761 Fax Number: +255 27 254 4301

Location & How to Get There Country: Region: Nearest Town: Nearest International Airport: Local Landing Strip: Guest Transfers: Road Access:

Contact / Booking details

Tanzania Arusha / Northern Circuit Arusha Kilimanjaro International Airport Arusha Yes Yes

Email: sunnyadventures@habari.co.tz Web: www.sunnyadventures.co.tz

Company/Operation Primary Business Activity: Offices: Year Established: Operational Staff: Qualifications & Experience of Guides:

Tour and safari operators. Arusha 1980 52 people including 40 driver/tour guides. Training at recognised institutions, all have 10-20 years’ experience.

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Standard and tailor-made classic Tanzanian safaris and mountain climbing tours. Ground travel services; reservations at hotels, lodges, and tented camps; cooking services with chefs for budget and luxury camping safaris; arranging guided walking safaris, cultural tours and visits to unique heritage sites; provision of all camping gear and facilities. Own fleet of 50 well-maintained, specially designed and built 4WD vehicles and 2 mini-buses, all with ample luggage space, food and camping equipment, roof hatch, large sliding windows for good viewing and photographing, binoculars, reference books, cooler box, first-aid kit, fire extinguisher, 2 spare tyres and 2-way HF radio. All passengers have window seats. Full board tented accommodation for Budget and Luxury safaris; larger tents accommodate 6 or more people; accommodation is also available for groups up to 200 people. Single, double or triple accommodation; beds; mattresses; pillows; sheets; blankets; washrooms; dressing tables; chairs; mess tents; crockery; cutlery; qualified cooks; bathrooms with showers; dining tents; lounge; full bars.

Standard and tailor-made itineraries for classic Tanzanian safaris and mountain climbing tours of the Northern Circuit, Southern and Western Tanzania as well as East African safaris and combined Tanzania/Kenya safaris. Northern Circuit safaris include tours to Arusha National park, Lake Manyara National Park, Tarangire National park, Serengeti National Park, and Ngorongoro Crater and conservation area. Walking safaris are offered in Ngorongoro Highlands; mountain climbing on Mount Kilimanjaro and Mount Meru; trips arranged to various mountains, the coast and islands; and cultural tours arranged to Masai, Hadzabe and Wachagga communities. Also photographic safaris, and beach holidays on the mainland coast, Zanzibar and Pemba Islands. Game viewing is done in guide-driven vehicles, hot air balloons or on foot. Duration of itineraries varies from 1 to 30 days.

Membership & Awards • •

Tanzania Association of Tour Operators (TATO). 35th Golden Award for Tourism, Hotel and Catering Industry 2010, Spain.

Policies • •

Children welcome – special rates apply. Cancellation policy applies.

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SUNNY SAFARIS LTD

Accommodation

Sunny Safaris Ltd, based in Arusha, Tanzania, is an adventure tour operator to all national parks in East Africa. The company employs only the most knowledgeable and experienced guides in order to ensure that visitors to Tanzania and East Africa will become intimately acquainted with the intriguing beauty and mystery of this region. The company offers a diverse range of tours specialising in unique itineraries tailor-made to meet specific requirements.

Environmental Footprint

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Areas of Environmental Responsibility in which this Operator is active:

Flora Conservation

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Energy Management

Water Management

Procurement Policy

Environmental Policy

Awareness Education

Green Building

Credentials & Verification

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Social Investment

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Cultural Engagement

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* For a more detailed definition of each of the areas of activity represented by the above symbol and their respective ratings, please refer to the section Key To Rating, Stars & Symbols in the front of this directory.

Contact / Booking Details

Location & How to Get There Country: Region: Nearest Town: Nearest International Airport: Local Landing Strip: Guest Transfers: Road Access:

Reservations Manager: Ally Nurdin, Jamal Abdul Telephone 1: +255 (0)27 250 8184 Telephone 2: +255 (0)27 250 7145 Fax Number: +255 (0)27 254 8037 Email Address: info@sunnysafaris.com Website: www.sunnysafaris.com

Tanzania All of East Africa Moshi, Arusha Region Kilimanjaro International Airport Arusha Airprot Yes Yes

Company/Operation Primary Business Activity: Head Office: Year Established: Operational Staff: Qualifications & Experience of Guides:

Rates Rates are from US$100 upwards per person depending on package.

Tour & safari operators. Moshi, Arusha Region. 1982 56 driver guides, 14 mountain guides, 20 cooks and 5 walking guides. All guides are trained and experienced.

Facilities & Services Main Services / Operations / Activities Offered: Supplementary Services: Vehicles Used For Tours / Safaris: Accommodation Provided: Accommodation Services & Facilities:

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Tour and safari operators, with the focus being on mountain climbing trips, lodge safaris, camping safaris, walking safaris, bike safaris and beach holidays. Domestic flight reservations, bus ticket purchases, hotel bookings, day hikes and city tours. Own fully equipped 4WD Land Cruisers and Land Rovers. 3 to 5-star lodges and luxury tented camps. All standard services at lodges and camps have everything from private bathrooms with hot showers, gourmet meals to swimming pools and luxurious lounges. All vehicles, fuel, driver guides, park fees and meals are supplied on safari.

Tours and safaris: Tours and safaris are offered to Arusha National Park, Tarangire National Park, Lake Manyara National Park, Ngorongoro Crater, Serengeti National Park, Mkomazi Game Reserve, Lake Natron, Lake Eyasi, Mikumi National Park, Selous Game Reserve, Udzungwa National Park, Ruaha Natikonal Park, Gombe, and Sadani National Park. Tours and safaris offered are both scheduled and tailor-made. Options include luxury lodges and mobile tented camps; adventure camping under the stars; and fly-in safaris to well-maintained landing strips at most reserves. Adventure Camping: “Rough-it” and camp under the stars. All meals are prepared by a cook giving you time to truly unwind. Fly-in Safaris: Take to the air and avoid long driving distances; enjoy magnificent aerial views of the Great Rift Valley with its rivers, lakes and mountains. Most of Tanzania’s National Parks and Game Reserves have well-maintained airstrips in the immediate vicinity of tourist lodges, and several private aviation companies offer daily scheduled flights and charters. Specialised Tours: These embrace botanical, biological and ornithological tours as well as visits to the Chimpanzees of Mahale National Park, Katavi and Gombe Stream. Sportive Trips: Experience the world from the back of a camel or the seat of a canoe. Sunny Safaris invites you to see Tanzania from a new perspective. Walking, Hiking and Trekking Safaris: Experience the sights, sounds and smells of nature in a variety of settings. Culture & Historical Tours: Due to its colourful and ancient past Tanzania has many cultural and historic attractions that never fail to impress. A cultural walk in Mto Wa Mbu (Mosquito Village) near Lake Manyara takes you to the waterfall on the Great Rift Valley Wall and/or foothills of Mt. Meru Village close to Arusha Town. Visit a Maasai Manyatta and meet these proud herdsman/warriors in their traditional way of living. Other safaris and tours: Include quad and mountain biking, balloon safaris, canoe and boat safaris, safaris on camel back, golfing safaris, geological safaris, and trips to the island of Zanzibar and Pemba. Wild Life: All safaris and tours offer abundant game and bird viewing, beautiful landscapes, cultural experiences, and more.

Membership & Awards • •

Tanzania Association of Tour Operators (TATO). 35th Golden Award for Tourism, Hotel and Catering Industry 2010, Spain.

Policies • • •

Children sharing with parents pay 50%, occupying own room 70%. Payments via bank transfer, cash, travellers’ cheques, or debit cards. Cancellations less than 35 days before arrival date pay 100%.

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a d n a g U w e i v r e v O

U

ganda...an elegant adventure, reads the slogan of this country’s tourism board. And indeed that is the experience awaiting the traveller from the moment of landing at Entebbe’s modern airport on the forested shore of beautiful Lake Victoria with its many islands. Kampala, the capital, lies a short distance away, sprawling across seven hills. Lush vegetation and the chatter of tropical birds and monkeys characterise these two bright and modern cities where dignified old colonial buildings and remnants of an ancient royal past also instil a sense of history. Buganda, the kingdom from which Uganda takes its name, was restored in 1993 and is now a kingdom monarchy with a large degree of autonomy. Uganda is a relatively small country situated largely on a plateau astride the Equator in East Africa, lying almost completely within the Nile basin. Although the country generally has an equatorial climate, it varies according to altitude. The south is wetter with all-year rain, while the north also experiences a dry season around November to February. In Uganda the visitor will be exposed to both the East African savannah and the tropical West African jungle. It is the only country in Africa where, on the same day, lions can be observed prowling the open plains before tracking chimpanzees through the rainforest undergrowth, or where one can navigate tropical channels teeming with hippos and crocodiles before going to visit mountain gorillas in the misty mountains. Not only is Uganda the only safari destination where the range of forest primates is as impressive as the selection of plain antelopes and predators, but it is also home to over 1,000 bird species. Tourists can also enjoy idyllic boat journeys on Lake Victoria, go horse riding or bungee-jumping, engage in white-water rafting on the Nile River, laze on resort beaches, enjoy the many attractions its bustling cities offer, and so much more. It has a reputation for being Africa’s friendliest country. The creation of six national parks under the present administration, as well as the recent growth of communitybased eco-tourism projects at the grassroots level, attests to the eco-friendliness of this country. Uganda is one of Africa’s fastest growing economies, and is considered to be a stable democracy and safe for tourists.

LANGUAGES

TIME ZONE

• English - plus over 30 indigenous languages.

• Time Zone: EAT GMT/UTC + 03:00 hour. No Daylight Saving Time.

CAPITAL CITY • Kampala.

CLIMATE • Sunny for most of the year, with distinctive wet and dry seasons in most parts. • In the south rainfall is from March to May and in September to November. • Daytime temperatures are generally warm to hot while evenings are cooler, especially at high altitudes. • Mountains experience alpine temperatures.

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MONEY & CARDS • Currency unit is the Uganda shilling. • Post-2000 US dollar very welcome, Euro and Pound Sterling also widely accepted. • Money can be changed at banks and private bureaux de change in all large towns. • Travellers’ cheques not widely accepted outside Kampala. • Visa and other major credit cards accepted – also at selected ATMs in Kampala, Entebbe airport, and in some other towns, although ATMs mostly do not take MasterCard.

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• Various international and local banks provide good services.

TELECOMUNICATIONS • International dialling code: +256. • Good fixed line and cellular phone service provided by privatised Uganda Telecom. • Good cellphone network with 6 network operators: MTN, Airtel, UT Mobile, Warid, Orange Uganda, and Essar. • If no roaming agreement is available and phone is not network-locked, sim cards can be bought locally.

INTERNET • Good internet network and accessibility - 11 licensed Internet service providers. • Many internet cafes in Kampala, other major centres. • Most good hotels have internet facilities and connectivity.

POSTAL SERVICES • All mail services provided by state-owned Post Uganda. • A number of international courier services.

ELECTRICITY • Electricity 240 volts - UK type plugs are used. • Converter plugs can be bought.

AIRLINES • Numerous international airlines fly to Uganda from all parts of the world, including British Airways, KLM, Emirates, Turkish, Qatar, Brussels Airline, Kenya Airways, Air France, Ethiopian, South African and Air Egypt. • National carrier Air Uganda operates regionally. • Smaller regional, local and private charter companies also operate here.

AIRPORTS • Entebbe International Airport 35 km from Kampala offers domestic and international air links. • Facilities include foreign exchange, bank ATM facilities, several shops, restaurants, customs and immigration. • Most good hotels arrange airport transfers. • Taxis and car-hire available.

TAXES • 18% VAT with some goods/services being zero-rated. • Duties payable on most imported goods, with some exemptions on goods for personal use.

ENTRY REQUIREMENTS • Travellers from most non-African countries need visas – can be purchased at airport, border posts, or Ugandan embassies.

HEALTH & MEDICAL • Yellow fever vaccination required, while precautions against tetanus, polio and diphtheria, hepatitis A and B, meningitis and malaria are advisable. • Use bottled drinking water only - avoid swimming in

lakes and rivers. • HIV/Aids and STDs common. • There are private and state hospitals, clinics and private medical rescue services.

DRIVING & LOCAL TRANSPORT • Driving is on left, but visitors are advised to employ a local driver. • International driving licence required. • Various car rental firms in major centres. • Various bus services available, ranging from very basic to good. • Mini-buses (mutates) are plentiful– range from unsafe to good. • Also special-hire taxis and motorbike taxis. • There are railway services to and in Uganda of varying degrees of service and reliability.

SAFETY • Uganda returned to a multi-party system of governance in 2005 – the country has been mostly peaceful for the last twenty years, except in the remote northern parts where the Lord’s Resistance Army rebels have been active. • Cities are considered safe for tourists, but precautions should be taken against the usual types of crime found in all cities. • In 2010 al-Shabaab (linked to al-Qaeda0 suicide bombers launched two attacks in Kampala.Uganda also remains subject to armed fighting among hostile ethnic groups, rebels, armed gangs, militias, and various government forces, including the renegade Lord’s Resistance Army, in its north-eastern border areas, but the situation has improved substantially in recent years and generally does not threaten tourists.

USEFUL CONTACTS • Uganda Tourist Board - Tel +256 (0)414 342196/7 Fax +256 (0)414 342188 Email utb@tourismuganda. info or utb@starcom.co.ug Website www.visituganda.com • Uganda Community Tourism Association – UCOTA – Tel +256 (0)414 501866 Email ucota@africaonline.co.ug. • Air Uganda, Kampala - Tel +256 (0)412 165 555 Fax +256 (0)414 258 267 Email info@air-uganda.com. • East African Airlines - Tel +256 (0)414 344150 Email reservations@flyeastafrican.com. • British Airways, Kampala - Tel (0)414 257414,(0)414 257416 Fax (0)41 259181,0414 257508 Email contactba.1.uganda@britishairways.com. • Stanbic, Kampala – Tel +256 (0)414 231151/2,0414 230811,0312 224111 Fax +256 (0)41 231116 Email city-branch@stanbic.com. • Standard Chartered Bank Tel 0414 258211-4,0414 258217 Fax 041 231473,0414 232888. • Barclays Bank - Tel 0414230972/6,0312 218100.Garden city branch Tel 0414 252489 Fax 041346970 barclays.ug@barclays.com • Bank of Uganda - Tel +256 (0)414 233680/3 Email info@bou.or.ug • Avis Rent a Car – Tel +256 (0)414 320516 / 0434 320518. • Hertz Rent a Car – Tel +256 (0)772 221413 / (0)782 650650 / (0)772 450460 Email hertz-u@africaonline.co.ug. ENCOUNTER AFRICA | The Definitive Directory For Responsible Tourism

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NATURE FRIENDLY SAFARIS UGANDA LIMITED

Tour Operators

Nature Friendly Safaris Uganda Ltd offers tour planning, safari packages and adventure tourism in East Africa with a niche emphasis on wildlife and game viewing. The company is excellently equipped to allow its clients to discover some of East Africa’s most popular tourist spots, wildlife and scenic attractions, and unique activities while also focusing on conserving the region’s spectacular fauna and flora.

Environmental Footprint

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East Africa

Areas of Environmental Responsibility in which this Operator is active:

Flora Conservation

Fauna Protection

Waste Management

Energy Management

Water Management

Procurement Policy

Environmental Policy

Awareness Education

Green Building

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Social Investment

Areas of Social Responsibility in which this Operator is active:

Employees

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* For a more detailed definition of each of the areas of activity represented by the above symbol and their respective ratings, please refer to the section Key To Rating, Stars & Symbols in the front of this directory.

Location & How to Get There Country: Region: Start Location of Tours: Nearest International Airport: Guest Transfers: Road Access:

Company / Operation

Primary Business Activity: Branch Offices: Year Established: Operational Staff: Qualifications & Experience of Guides:

Facilities & Services

Main Services / Operations / Activities: Supplementary Services: Vehicles Used For Tours / Safaris: Accommodation Provided: Accommodation Services & Facilities:

Uganda East Africa Kampala Entebbe International Yes Yes

Rates Between US$301 and US$801-plus depending on package. Contact / Booking Details Telephone 1: +256 414 69 2461 Telephone 2: +256 712 12 3715 Email Address: info@naturefriendlysafarisug.com Website: www.naturefriendlysafarisug.com

Tour and safari company. n/a 2009 7 administrative staff and 15 tour guides. Degrees in tour guiding and driving from National Institute of Tourism and Hotel Management plus ongoing in-house training. Tailor-made tour programmes to all destinations in Uganda and to some selected destinations in Kenya, Tanzania, Rwanda. Ground transport, hotel and airline reservations and confirmations, travel information and advice, and visa applications. Fleet of 4WD drive vehicles including Land Rovers and Land Cruisers and 7-, 14- or 30-seater minibuses, all with pop-up facilities to aid in animal viewing. Game rangers /guides are provided during tours as well as binoculars. Ranges from 3 to 5 star city hotels, luxury tented camps, game and forest lodges, and camping sites selected according to clients’ budget and requirements. All on a full board basis, but excluding alcoholic drinks, tips and expenses of a personal nature like laundry.

Tours & Safaris Packages:

Wildlife: Birdlife: Scenery:

• Tracking of rare mountain gorillas in forests of south-western Uganda – approx. 3 days/2 nights; • Chimpanzee trekking expeditions in west and north - 3 days / 2 nights; • Mountaineering expeditions on Mt. Elgon in the east up to a maximum of 4 days / 3 nights; • Round trip on the Rwenzoris – the fabled “mountains of the moon” - of 7 days / 6 nights; • Day trips can be arranged for white water rafting on Nile River, along the shores of Lake Victoria, to Jinja and Entebbe; • Operate 3 main tourist circuits: western circuit tracking mountain gorillas in Bwindi Impenetrable Forest National Park, game viewing in Lake Mburo and Queen Elizabeth National Parks, chimpanzee trekking in Kibale National Park and mountaineering in Rwenzori Mountain National Park; northern circuit to Murchison falls and Kidepo Valley National Parks for game viewing, primate tours, nature walks and sightseeing; and eastern circuit to Mount Elgon for mountaineering, the Source of the Nile, Sippi Falls and white water rafting on the Nile; • Also also offer other tailor-made packages to National Parks of Kenya, Tanzania and Rwanda. Rare mountain gorillas; chimpanzees; lions, some being tree climbing; giraffe; hippopotamus; buffaloes; white rhinos. At least 1,000 species - one of the most dense concentrations of birdlife in the world. Rwenzori Mountains and Mount Elgon have lower slopes covered with tropical forests, rivers and valleys, calderas, and Rwenzori’s snow capped peaks. Caves, archaeological, historical and religious sites. Origin of the Nile is in Uganda.

Memberships

• Member of Association Of Uganda Tour Operators (AUTO) since 2013, licenced by Ministry Of Tourism Trade and industry since 2011, Partner of Uganda Tourist Board since 2011, and Partner of Uganda Wilde Life since 2011.

Policies

• Children: • Payment: • Cancellation:

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Children under 15 years not allowed to track mountain gorillas and chimpanzees. 50% deposit upon reservation; balance payable on arrival. At least 3 months advance booking is advised. 50% cancellation fee up to 2 months before travel; full payment thereafter. ENCOUNTER AFRICA | The Definitive Directory For Responsible Tourism

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a i b m a Z w Overvie

Z

ambia is a landlocked country of unsurpassed beauty, home to the world-famous mist and thunder of the majestic Victoria Falls. The country is located between the southern rim of the Congo Basin and the Zambezi River and shares borders with Tanzania, Malawi, Mozambique, Zimbabwe, Botswana, Namibia, Angola and the Democratic Republic of Congo. One of Zambia’s most prominent features is the mighty Zambezi River which courses through the craggy landscape, across planes, through valleys, down gorges, taking the great plunge at Victoria Falls, spreading out to form the holiday and fishing paradise of Lake Kariba, before eventually opening into the Indian Ocean some 2,500km away. There are more rivers offering spectacular waterways to be explored, many lakes and 17 waterfalls apart from the Victoria Falls, all of which lend themselves to all sorts of adventures. There are also numerous game reserves, national parks, forests and mountains. Together with abundant wildlife all of this combines to allow for spectacular safaris and unforgettable adventure holidays. With a population of about 13.8-million, Zambia is one of subSahara Africa’s most urbanised countries, with about half of the country’s people concentrated in a few urban centres. Lusaka is the capital city. Located in the south-central part of the country it has become a boom town of late with new buildings and shopping malls going up everywhere. The population, comprising about 72 ethnic groups, is concentrated mainly around Lusaka and the Copperbelt Province to the northwest, and offers a wide cultural diversity.

LANGUAGES • English - plus over 73 indigenous dialects.

CAPITAL CITY • Lusaka.

CLIMATE • Three seasons: December to April is warm and wet; May to August is cool and dry; and September to November is hot and dry. • Average summer temperatures 25°C - 35°C; average winter temperatures 6°C - 24°C. • Despite being in the tropics, the height of the plateau ensures a pleasant climate, except in low-lying areas. • Rainy season from December to April.

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TIME ZONE • UTC/GMT +2 hours.

MONEY & CARDS • Currency: Kwacha with denominations from 50 to 50,000 kwacha notes. • Credit cards accepted by most hotels, restaurants, travel agencies and bigger shops. • Variety of banks; ATMs are widely available; traveller’s cheques best in Pounds Sterling or US Dollars.

TELECOMUNICATIONS • International dialling code: +260. • With a penetration rate of around 60% in a population of some 12-million, the country has a good cell phone network with three major network operators being

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Airtel, MTN and Zamtel. • Zambia Telecommunications Company Limited provides fixed line services. • Zambia has a fairly good telecommunications, public telephones, and public telex and fax facilities at the Central Post Office in Lusaka and at some hotels.

INTERNET • Several Internet Service Providers - variety of Internet cafes in Livingstone and Lusaka. • 3G mobile broadband services have been launched and national fibre networks are being rolled out.

POSTAL SERVICES • Reliable postal services, courier services.

ELECTRICITY • 230 volts at 50 Hz –round pin attachment plug, round pins with ground, and rectangular blade plugs.

AIRLINES • Large number of African airlines fly to Zambia including South African Airways and Kenya Airways. • KLM (Netherlands), Ethiopian Airlines, and Emirates also fly to Lusaka . • Various domestic carriers and charter companies.

AIRPORTS • Main airport is Kenneth Kaunda International Airport, 24km from Lusaka city centre with all facilities and services available. • Bus service and taxis to city, while most car hire companies are present. • Other airports include Ndola International Airport, Mfuwe International Airport and smaller airports at Livingstone and Kitwe.

TAXES • VAT of 16% payable on goods and services. • From 1 January 2014 a 16% tourism VAT has been introduced accommodation, tour packages and other activities that were previously zero rated. • Import duties on most goods, with some exemptions for own consumption. • Departure tax payable at airports but most flight tickets already include it.

ENTRY REQUIREMENTS • Visas to be obtained at Zambian missions abroad or at point of entry. • To see which countries’ citizens are exempt from having to obtain visas check the list at http://www. zambiatourism.com/travel-info/visa-information. • Passports must be valid till at least six months after leaving Zambia.

HEALTH & MEDICAL • Yellow fever or cholera vaccination certificates are required for visitors coming from affected areas. • Malaria and HIV/AIDS pose high risks and precautions are required.

• Rabies, tuberculosis, dysentery and cholera are common. • Traveller’s diarrhoea common - use bottled drinking water only, especially in rural areas. • Avoid water from lakes, ponds, or rivers. • Medical care is limited and not of high standard –small number of private clinics in Lusaka and other major towns. • Serious medical conditions will require air evacuation to other countries. • Bring along adequate supplies of medications in original containers, clearly labelled.

DRIVING & LOCAL TRANSPORT • Driving is on the left side of the road– speed limits apply. • Only driver’s licences from Southern African Development Community (SADC) countries are valid – all other visitors need International Drivers Licence. • Urban roads generally fairly good, but rural road surfaces are bad. • Poor road markings, potholes, no lighting and both wild and farm animals are hazards. • Unreliable train services between Lusaka and Tanzania, and Lusaka and Zimbabwe. • Many taxis of varying quality available as well as bus services. • Private bus companies operate fairly good bus services. • Numerous car hire companies in Lusaka and a few in some other centres.

SAFETY • Occasional incidents of armed robberies and vehicle hijackings, while petty theft and pick-pocketing are common in major urban areas - normal precautions apply. • Avoid darkened or deserted areas, lock car doors, and never leave valuables lying in cars or hotel rooms. • Zambia is a vibrant democracy with political and social stability despite high unemployment which causes higher crime levels. • Exercise caution in North Western Central, Luapula and Copperbelt provinces when travelling close to the border with the Democratic Republic of Congo.

USEFUL CONTACTS • Zambia Tourism Board Lusaka Tel +260 211 22 9087 / 90; Lusaka Fax +260 211 22 5174; Lusaka Email ztb@zambiatourism. org.zm; Livingstone Tel +260 213 32 1404 / 5; Livingstone Fax +260 213 32 1487; Livingstone Email livingstone@zambiatourism.org.zm. • Ministry of Tourism – Tel +260 211 22 3930. • Ministry of Home Affairs - Tel +260 211 25 2666 / 25 2698. • Zambian Government Online – Web http://www.zambia.gov.zm/. • Travel Agents Association of Zambia – Tel +260 1 28 7069; Fax +260 1 28 9362. • Tour Operators Association of Zambia – Tel +260 211 26 3973; Fax +260 211 26 5560.

ENCOUNTER AFRICA | The Definitive Directory For Responsible Tourism

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EXPERIENCE THE BEST ZAMBIA HAS TO OFFER FROM LIVINGSTONE, LUSAKA AND CHIPATA TO CHINGOLA.

WITH 7 STRATEGICALLY LOCATED PROTEA HOTELS, WE’VE GOT YOU COVERED.

Zambia is home to the wild Zambezi River, the legendary African walking safari, awe-inspiring lakes and a profusion of birds and wildlife, as well as the famous copper belt region, are amongst the many attractions of this warm and friendly country. With 7 strategically located hotels in Zambia, you’ll be spoilt for choice. Stay in a private game reserve with Protea Hotel Safari Lodge, or experience the buzz of Lusaka, Zambia’s capital city, in Protea Hotel Cairo Road, Protea Hotel Lusaka or Protea Hotel Lusaka Tower, or view the great Copperbelt town of Chingola with a stay at Protea Hotel Chingola. Protea Hotel Livingstone offers a wide range of adventure activities, from river rafting to abseiling and excellent Tiger fishing, as well as offering you the “smoke that thunders” - Victoria Falls. En route to South Luangwa National Park or Malawi you can experience affordable luxury at Protea Hotel Chipata.

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FOR BOOKINGS +260 (0) 211 254 605 (Zambia) +27 (0) 21 430 5300 (South Africa) reservations@proteahotels.co.zm proteahotels.com

PROTEA HOTEL LIVINGSTONE

PROTEA HOTEL LUSAKA TOWER

PROTEA HOTEL CHIPATA

LUXURY AND STYLE AT VICTORIA FALLS

TAKING BUSINESS AND LEISURE TO NEW HEIGHTS

ENJOY UNIQUE STANDARDS IN THE EASTERN PROVINCE

LIVINGSTONE

LUSAKA

CHIPATA

PROTEA HOTEL CHINGOLA

PROTEA HOTEL SAFARI LODGE

PROTEA HOTEL LUSAKA

IDEALLY LOCATED FOR BUSINESS TRAVEL IN THE HEART OF LUSAKA

AFFORDABLE LUXURY IN THE HEART OF ZAMBIA’S COPPERBELT

IDEALLY LOCATED FOR BOTH THE BUSINESS AND HOLIDAY TRAVELLER

ENTERTAINMENT ON YOUR DOOR STEP

LUSAKA

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CHINGOLA

CHRISAMBA, LUSAKA

LUSAKA

PHDS 32701/14

PROTEA HOTEL CAIRO ROAD

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ENCOUNTER AFRICA | The Definitive Directory For Responsible Tourism

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e w b a b m i Z w e i v r e v o

F

rom the vast water expanse of Lake Kariba to World’s View in the Bvumba Mountains...Zimbabwe is a country full of surprises and breathtaking natural wonders. It is also home to one of the Seven Wonders of the World…the Victoria Falls, a distinction it shares with neighbouring Zambia. But Zimbabweans will tell you that they themselves have their own seven wonders: their people and culture; history and heritage; Victoria Falls; Great Zimbabwe’s ancient ruins; pristine wildlife and nature; the mystique of the Eastern Highlands; and Lake Kariba and the mighty Zambezi River. Attractions include bungee jumping and white-water rafting in the Zambezi Gorge; taking in the magnificent Victoria Falls; visiting Hwange National Park, Zimbabwe’s greatest game park and one of Africa’s largest with a large elephant population and a great variety of other wild animals; living it up in the capital, Harare, the city that never sleeps; enjoying a leisurely houseboat cruise on Lake Kariba, navigating past crocodiles and hippos and battling those legendary Tiger fish; or going trout fishing in the misty Eastern Highlands reminiscent of parts of Scotland and home to the Chimanimani National Park and three scenic mountain ranges. Zimbabwe is also well-known for the mysterious, ancient ruins of Great Zimbabwe, site of a once flourishing city-state that existed between 1250 and 1430 AD. Landlocked, this Southern African country lies between the Zambezi River in the north and the Limpopo River in the south, and is surrounded by Mozambique, South Africa, Botswana and Zambia. Following a period of political turmoil the political situation has stabilised. It is quite safe for foreigners to travel to this exquisitely beautiful country.

LANGUAGES • English, while Shona and Ndebele are the main indigenous languages.

• Best time to visit April to May and August to September.

TIME ZONE

CAPITAL CITY

• GMT/UTC + 2 hours. No daylight saving time.

• Harare.

MONEY & CARDS

CLIMATE

• Zimbabwean Dollar was abandoned early 2009 in favour of a multi-currency scheme with US Dollar and South African Rand being most common. • Major foreign currencies and travellers’ cheques can be exchanged at bureaux de change, banks and hotels. • American Express, Diners Club and Visa widely accepted, MasterCard more limited. • Good banking system with many outlets and ATMs.

• Highveld temperatures from 12 - 13°C (55°F) in winter, around 24°C (75°F) in summer. • Lowveld temperatures about 5.5°C (10°F) higher. • Summer temperatures in Zambezi and Limpopo valleys between 32C and 38°C (90 - 100°F). • Rainy season from November to March, with cool, dry season from mid-May to mid-August.

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TELECOMUNICATIONS • International dialling code: +263. • Good fixed line telephone network. • Very good mobile phone network with a mobile penetration of 97% percent according to the Postal and Telecommunications Regulatory Authority of Zimbabwe. • Three mobile network operators: Econet Wireless, Telecel and Net One.

INTERNET • Internet and email facilities available in Harare and other cities. • Internet cafes in larger cities.

POSTAL SERVICES • State-owned Zimpost, provides postal services through 300 postal outlets. • Larger international courier services also operate here.

ELECTRICITY • Electrical current is 220 volts, 50Hz. • Three round pin and three rectangular blade plugs are common.

AIRLINES • South African Airways, Emirates and KLM, as well as other African airways fly to Zimbabwe. • Air Zimbabwe is the national carrier but has been grounded in the past due to financial difficulties.

AIRPORTS • Main airport is Harare International Airport 12 km east of Harare. • Facilities include car rental companies including Europcar, Hertz and Avis, a bank, bureau de change and auto exchange machine, restaurants, bars, various duty-free shops, first aid and post office. • Other airports at Victoria Falls and Bulawayo.

TAXES • VAT of 15% payable on goods and services, with some zero rated goods and some exempted services. • Travellers don’t pay duty on items under US$250 for personal consumption.

ENTRY REQUIREMENTS • Visas required for most visitors including from USA, Australia, New Zealand. • Visas can be obtained upon arrival at airport, but best to check with local consulate or embassy first.

HEALTH & MEDICAL

locally. • There have been past outbreaks of cholera. • Other risks include rabies, bilharzias and HIV/Aids. • Medical supplies may not always be available - medical insurance is essential. • Good private clinics and medical rescue services, but expensive, and cash payment is expected.

DRIVING & LOCAL TRANSPORT • Driving is on left and international drivers’ licence is required. • Most roads are in fairly good condition, but driving alone in rural or unknown areas not advised. • Major car hire companies available. • Basic train, taxi and bus services operate, while better standard express bus services operate between cities.

SAFETY • Political tensions have subsided and stability has returned, but travellers should check with their embassies. • Some isolated rural areas may be dangerous at times. • Usual crime prevails in cities and isolated tourist areas, while poverty and hunger have driven crime up in some places. • Downtown Harare is a particularly high crime area and caution should be exercised.

USEFUL CONTACTS • Zimbabwe Tourism Authority - +263 (0)4 75 8712 / 714; Fax +263 (0)4 75 8797; Email info@ztazim.co.zw. Web www.zimbabwetourism.net/. • Zimbabwe Government - http://www.zim.gov.zw/ index.php/government-directory. \ • Ministry of Tourism & Hospitality Industry Tel +263 (04) 72 7044 / 75 9391 / 77 0897 /72 7579 / 79 4175 / 70 8006; Web www.tourism.gov.zw. • Zimbabwe Association of Travel Agents – Web www.azta.co.zw/index.html; Email info@azta.co.zw. • Zimbabwe Council for Tourism – Tel +263 (0)4 70 8822 Fax +263 (0)4 70 2484 • Zimbabwe Embassy, Washington - +1 202 332 7100. • Zimbabwe Embassy, London (also responsible for Ireland) - +44 (0)20 7836 7755. • Zimbabwe High Commission, Canada +1 613 237 4388. • Zimbabwe Embassy, Australia (also responsible for New Zealand) - +61 (0)2 6286 2281. • Zimbabwe Embassy, South Africa +27 (0)12 342 5125.

• Yellow fever certificate required for travellers coming from a risk area/country, but no yellow fever risk in Zimbabwe itself. • Vaccines and medication advised for Hepatitis A, typhoid, and malaria. • Water is sometimes not safe to drink in some areas with the exception of most resort areas - enquire ENCOUNTER AFRICA | The Definitive Directory For Responsible Tourism

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Zimbabwe W

hen in Africa, without a shudder of doubt, Zimbabwe is the best country to be in. Voted best climate destination in 2010 by the International Leisure magazine from 2011, and recently scooped the European Council on Tourism and Trade - Best Destination for 2014 Award in June this year, Zimbabwe is on an amazing bounce back in terms of its tourism offering. After successfully rebranding the destination to “Zimbabwe - A World of Wonders” in 2010, and activating the brand in various potential source markets, Zimbabwe has already

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By Sam Nyaude and Nellia Nhauranwaz

...A World of Wonders

recorded an upward trend in tourist receipts and arrivals. The “Zimbabwe A World of Wonders” brand is anchored by seven unique pillars that are key markers in positioning Zimbabwe as Africa’s prime tourism destination. The wonderful people of Zimbabwe are a wonder characterized by the warmth and friendliness embedded in their being. Their vibrant culture exudes lasting and fond memories of a taste of Zimbabwe. Religion is a major attribute to the Zimbabwean culture, influencing the arts especially music and dance. Traditional diets are

starch based and are accompanied by a diversity of rich and natural vegetable and meat relishes Victoria Falls, which is arguably the most astonishing natural wonder of the “Seven Wonders of the World”, is a must visit destination for the modern tourist. Victoria Falls has been unanimously branded “The Unchallenged Adventure Capital of Africa” and has over 50 registered activities for tourist consumption both adrenalin driven and subtle , splendid and luxuriant hotels abound in the Victoria Falls, among which some have been repeatedly listed

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among the world’s best hotels. The grandeur and magnificence of the Victoria Falls is one of the wonders of Zimbabwe and it is complimented by six other amazing attributes only Zimbabwe can offer. The rich history of Zimbabwe is preserved in various store houses, especially museums, which are scattered all over the country. Better still; a heritage that has been preserved over centuries in over 2000 accessible rock art caves and sites can be explored to totally absorb the meaning of being Zimbabwean. The majestic medieval “Stone City” palace; - the Great Zimbabwe stands out the grandest of all extraordinary ruins of civilizations by-gone and are a UNESCO World Heritage Site. The Great Zimbabwe palace is the second biggest man-made stone structure in

Africa after the Egyptian Pyramids. The Eastern Highlands of Zimbabwe possess some of the most intriguing landscapes the human eye can ever behold. The magnificence of the scenery compelled an explorer of the 1800 Cecil J. Rhodes to permanently settle there and daily absorb the beauty that is Zimbabwe up until his death. Rhodes’ museum, which sits on Rhodes actual residence and the exquisite world class golf resorts are just nibble of the Eastern Highlands offering. The phenomenal and mythical Kariba, one of the world’s largest man-made lakes, bears a legend of the Nyami-Nyami river god, who was said to be the protector of the lake. Maybe that is why there can never be any better sunset cruise the world over than that

experienced on the lake. The pristine wildlife and nature complete the wonderful experience of Zimbabwe. Hwange National Park is one of the leading game reserves of the world, being home to over 1000 species of animals and over 400 bird species, Gonarezhou National Park and many others house the famous big 5; lion, elephant, buffalo, rhino and leopard. Zimbabwe is amazingly endowed with natural beauty and possesses a great depth and diversity of cultural, history and heritage. Visit Zimbabwe and experience the best the world has to offer. Zimbabwe A World of Wonders. www.zimbabwetourism.net

Encounter Africa | The Definitive Directory For Responsible Tourism

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MUSKETEERS LODGE

Accommodation

Musketeers Lodge is located 9 kilometres from central Bulawayo on the outskirts of the suburbs and bordering the Tshabalala Game Sanctuary. This excellent bed and breakfast facility offers guests a quiet retreat with a holiday feel away from the noise and rush of the city, yet close enough to it to be convenient for business travellers. The lodge has a beautiful garden to relax in, a small conference and function venue, as well as a restaurant offering delicious breakfasts and dinners cooked by its own executive chef.

Environmental Footprint

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Areas of Environmental Responsibility in which this Operator is active:

Flora Conservation

Fauna Protection

Waste Management

Energy Management

Water Management

Procurement Policy

Environmental Policy

Awareness Education

Green Building

Credentials & Verification

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Social Investment

Zimbaeblewlae nd Matab

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Areas of Social Responsibility in which this Operator is active:

Employees



Economic Development

Social investment

Cultural Engagement

Disabled Facilities

Credentials & Verification

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Rates US$80 p.p. per single room; US$50 p.p. sharing double/twin room.

* For a more detailed definition of each of the areas of activity represented by the above symbol and their respective ratings, please refer to the section Key To Rating, Stars & Symbols in the front of this directory.

Location & How to Get There Country: Region: Nearest Town: Nearest International Airport: Local Airport/ Airstrip: Guest Transfers: Road Access:

Zimbabwe Matabeleland Bulawayo Joshua Nkomo International Airport n/a Yes Yes

Contact / Booking Details Reservations Manager: Kirsty Alexander Telephone 1: +263 (0)9 24 6343 Telephone 2: +263 (0)77 733 5111 Fax Number: +263 (0)9 246343 Email Address: musketeers@yoafrica.com info@musketeerslodge.com Website: www.musketeerslodge.com

Accommodation Offered • Total number of guests: 12 • 6 x double/twin rooms sleeping 2 each

Accommodation Features En-suite bathrooms King-size beds Private lounge area Views

Bath Queen-size beds Writing desk Room safe

Shower Twin beds Fire place Electricity

Outside shower Single beds Tea / coffee station Telephone

Toilet Deck / Veranda Mosquito nets TV

In-house nurse Internet & email Outdoor Eating Lounge Gymnasium Health spa Theatre/cinema Airport shuttle service

Cultural tours Weddings hosted 24-hours security Business centre Special Diets Catering Other Relaxation Areas Sports facilities Crèche

Curios shop On-site car hire On-site banking / money changing Conference facilities 24 hours room service Mobile beauty therapist Bar/s

Library Sauna Child minders Room safes Local area transport Laundry service In-house doctor Limited room service

hang-gliding Beaches Game drives Hikes & walks River rafting

Horse riding Sports activities Visiting museums Game hikes Mountain climbing

Kayaking Camel rides Snorkelling / diving Shopping / markets Horseback game viewing

Cultural / village tours Hot air balloon rides Helicopter rides Swimming Historical / geological sites

Facilities & Services Restaurant Swimming Pool/s Reading room/area Massage TV room Office/reception safe Guided game viewing Live entertainment

Things To Do Visits to parks/reserves Bird watching Sailing / boating Elephant rides Paragliding /

Wildlife & Scenic Offerings • Wildlife: Can be viewed at nearby Tshabalala Game Sanctuary and Matobo Hills National Park. Viewed on foot or from open 4WD vehicles. Wildlife includes black and white rhino, giraffe, impala, zebra, wildebeest, kudu, sable, hippo, crocodiles, and leopards. Highest concentration of leopard in the world. Totalling 88 mammals, 175 bird species, 39 snake and 16 fish species. • Scenery: Khami Ruins, Matobo Hills National Park, Tshabalala Game Sanctuary.

Memberships & Awards • Membership: Operating licence from Zimbabwe Tourist Authority since 1998. • Awards: Customer Service Excellence award from Megafest Business Awards, 2013; and Lodge of the Year award from Megafest Business Awards, 2011.

Policies • Children: Children under 12 sharing with adult pay US$30; 2 children sharing pay US$80; and child under 16 in own room pays US$60. • Payment: 50% deposit required on booking confirmation. • Cancellation: 50% of fee for cancellations 2 weeks before arrival date; 100% for cancellations between 1 week and 24 hours before booked arrival date. ENCOUNTER AFRICA | The Definitive Directory For Responsible Tourism

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V

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Refreshing Hotels... Amazing Experiences...

A’Zambezi River Lodge, the only resort on the banks of the mighty Zambezi River

Victoria Falls Rainbow Hotel... Only 5 minutes from the spectacular vista of “The Falls”

RTG Virtual is tailored to offer you convenience and is your one stop shop for accommodation, conferencing and activity bookings around Zimbabwe’s top destinations.

Whithersoever, Whensoever, With RTG, Life... Is Nice! For Bookings, contact RTG Central Reservations: South Africa | Tel: +27 11 463 6004 / 4470 | Email: res@rtgrsa.co.za Zimbabwe | Tel: +263 772613, 772633-9 | Email: reservations@rtg.co.zw www.rtgafrica.com Encounter Africa | The Definitive Directory For Responsible Tourism

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Establishment

f e R k Quic Page

Aquila Private Game Reserve

88

Crossroads Hotel

42

Kholle House

114

Mbalageti Serengeti

112

Eningu Clayhouse Lodge

56

Inspiring Africa

18

Inverdoorn Game Reserve & Iziba Safari Lodge

94

Moholoholo

90

Mount Etjo Lodge

58

Musketeers Lodge

146

Nature Friendly Safaris

130

Sante Hotel & Spa

92

Sanctury Retreats - Botswana

26

Sanctury Retreats - Regional

16

Sanctury Retreats - Zambia

138

Sleeping Warrior Lodge

36

Sunny Adventure Safaris Ltd

120

Sunny Safaris

122

Tatanca Safari & Lodge

118

Tau Game Lodge

86

The Arusha Hotel

116

Tilodi Safari Lodge

24

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Flora Conservation

Fauna Protection

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Waste Energy Water Procurement Management Management Management Policy

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e c n e r efe

QUICK REFERENCE

Environment Policy

Awareness Education

Green Building

Credentials & Verification

Employees

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Rates in US Dollars 233+ 100-280 85-120 200-300 100-200

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200-480 100-200 150+ 50-80 301-801+ 150-200 565 + 320-2035 320 + 330+ 300+ 100+ 750-7000 400-600 210+ 340-450

ENCOUNTER AFRICA | The Definitive Directory For Responsible Tourism

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International Travel & Tourism Expos November 2014 – April 2015

NOVEMBER 2014 TRAVEL EXPO Lucerne, Switzerland 31 October- 2 November 2014 MICE INTERNATIONAL TRADE MARKET Lugano, Switzerland 1 November 2014 GLOBETROTTER HAMBURG Hamburg, Germany 1-2 November 2014 TOURISM ASCHAFFENBURG Aschaffenburg, Germany 1-2 November 2014 WORLD TRAVEL MARKET - WTM London, Britain 3-6 November 2014

BRUSSELS TRAVEL EXPO Brussels, Belgium 10-11 December 2014 CULTURE TRAVEL FAIR Shenzhen, China 10-12 December 2014 INDIA INTERNATIONAL TRAVEL EXHIBITION Madurai, India 12-14 December 2014

INDIA INTERNATIONAL TRAVEL MART COCHIN Kochi, India 16-18 January 2015 GREAT VACATIONS TRAVEL EXPO Columbus, USA 16-18 January 2015 CHICAGO TRAVEL & ADVENTURE SHOW Chicago, USA 17-18 January 2015

INTERNATIONAL TRAVEL FESTIVAL Pasay, Philippines 18-20 December 2014

CMT-THE HOLIDAY EXHIBITION Stuttgart, Germany 17-25 January 2015

JANUARY 2015

THE TELEGRAPH ADVENTURE TRAVEL SHOW London, UK 17-18 January 2015

DECEMBER 2014

RHEIN-NECKAR-PFALZ TRAVEL MARKET Munich, Germany 9-11 January 2015

CREAMODA Bilbao, Spain 29 November – 1 December 2014

UTAH TRAVEL EXPO Layton, Utah, USA 9-10 January 2015

EMITT ISTANBUL Istanbul, Turkey 22-25 January 2015

INCHEON TOUR & LEISURE SPORTS FAIR Incheon, South Korea 29 November-1 December 2014

ITT EGYPT Cairo, Egypt 10-13 January 2015

TOUR.IT EXPO Carrara, Italy 22-25 January 2015

HOLIDAY FAIR Utrecht, Netherlands 13-18 January 2015

FERIEN MESSE LINZ Linz, Austria 22-24 January 2015

FERIEN-BERN Bern, Switzerland 15-18 January 2015

VAKANTIESALON VLAANDEREN Antwerp, Belgium 22-26 January 2015

GO-TRAVEL FAIR Brno, Czech Republic 15-18 January 2015

THE NEW YORK TIMES TRAVEL SHOW New York, USA 23-25 January 2015

MATKA EXPO Helsinki, Finland 15-18 January 2015

TOURISSIMA LILLE Lille, France 23-25 January 2015

SALON IDEES VACANCES Charleroi, Belgium 15-18 January 2015

JAFFNA INTERNATIONAL TRADE FAIR Jaffna, Sri Lanka 23-25 January 2015

INDIA INTERNATIONAL TRAVEL & TOURISM EXHIBITION Mumbai, India 15-17 January 2015

JENA TRAVEL FAIR Jena, Germany 23-24 January 2015

FUTURE TRAVEL EXPERIENCE ASIA Kuala Lumpur, Malaysia 1-3 December 2014 INTERNATIONAL LUXURY TRAVEL MARKET Cannes, France 1-4 December 2014 ASIAN INTERNATIONAL TRADE & TOURISM EXPO Colombo, Sri Lanka 2-11 December 2014 PUEBLA TOURISM FAIR Puebla , Mexico 3-5 December 2014 TRAVEL TURKEY IZMIR TOURISM FAIR & CONFERENCE Izmir, Turkey 4-7 December 2014 CII TOURISM FEST Chandigarh, India 5-7 December 2014 LUXURY TRAVEL EXCHANGE INTERNATIONAL Las Vegas, USA 9-11 December 2014

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TRAVEL EXCHANGE New Orleans, USA 18-22 January 2015

FERIEN-MESSE WIEN Vienna, Austria 15-18 January 2015

THE HOLIDAY WORLD SHOW-RDS DUBLIN Dublin, Ireland 23-25 January 2015

TRAVEL & TOURISM FAIR-BANGALORE Bangalore, India 16-18 January 2015

TORONTO TRAVEL SHOW Toronto, Canada 24-25 January 2015

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TRAVEL & LEISURE Greven, Germany 24-25 January 2015 HOUSTON TRAVEL EXPO Houston, USA 24-25 January 2015

FEBRUARY 2015 FITUR Comunidad De Madrid, Spain 28 January – 1 February 2015 ITF SLOVAKIA TOUR Bratislava, Slovakia 29 January – 1 February 2015 DRESDEN TRAVEL MARKET Dresden, Germany 30 January – 1 February 2015 PERTH HOLIDAY & TRAVEL EXPO Perth, Australia 31 January – 1 February 2015 KULTURREISEMESSE HANOVER Hannover, Germany 31 January – 1 February 2015 TRAVEL WORLD EXPO Kuwait City, Kuwait 2-12 February 2015 AMERICAN EXPRESS WORLD LUXURY EXPO Riyadh, Saudi Arabia 3-5 February 2015

TOURISTIK NURNBERG Nuremberg, Germany 18-22 March 2015

Basel, Switzerland 13-15 February 2015 TOURISSIMO Strasbourg, France 13-15 February 2015

MOSCOW INTERNATIONAL EXHIBITION TRAVEL & TOURISM Moscow, Russia 18-21 March 2015

BREMEN TRAVEL FAIR Bremen, Germany 13-14 February 2015 SAN DIEGO TRAVEL & ADVENTURE SHOW San Diego, USA 14-15 February 2015 MIDDLE EAST LUXURY TRAVEL SHOW Doha, Qatar 15-18 February 2015

MARCH 2015 ASTA DESTINATION EXPO Marrakech, Morocco 26 February – 1 March 2015 LES SALONS DU TOURISME LYON Lyon, France 27 February – 1 March 2015 VAKANSIESKOU BEELD HOLIDAY SHOW Midrand, South Africa 27 February – 1 March 2015 INTERNATIONAL TOURISM FAIR OF NANTES Nantes, France 27 February – 1 March 2015 WASHINGTON D.C. TRAVEL & ADVENTURE SHOW Washington, USA 7-8 March 2015

REISEN HAMBURG Hamburg, Germany 4-8 February 2015

THE OUTDOOR AND ADVENTURE TRAVEL SHOW Ottawa, Canada 14-15 March 2015

SUNDAY MAIL HOLIDAY EXPO Adelaide, Australia 7-8 February 2015 TRAVEL & TOURISM FAIR-DELHI Noida, India 10-12 February 2015 INTERNATIONAL MEDITERRANEAN TOURISM MARKET Tel Aviv, Israel 10-11 February 2015 ABF TRAVEL AND HOLIDAYS Hannover, Germany 11-15 February 2015 BIT-TOURISM FAIR Milano, Italy 12-14 February 2015 HT&T Tehran, Iran 12-15 February 2015 REISEZEIT Hannover, Germany 13-15 February 2015 BASLER FERIENMESSE

SALON MONDIAL DU TOURISME Paris, France 19-22 March 2015

APRIL 2015 AITF Baku, Azerbaijan 2-4 April 2015

OUTBOUND TRAVEL MART-MUMBAI Mumbai, India 4-6 February 2015

LEISURE TRAVEL MARKET Saarbrucken, Germany 6-8 February 2015

DESTINATION NATURE Paris, France 19-22 March 2015

TOURISTIK WELT Mainz, Germany 14-16 March 2015

LEISURE WITHOUT BORDERS St. Petersburg, Russia 3-5 April 2015 INTERNATIONAL LUXURY TRAVEL MARKET AFRICA Cape Town, South Africa 13-15 April 2015 AFRICA TRAVEL WEEK Cape Town, South Africa 13-17 April 2015 IT&CM CHINA Shanghai, China 14-16 April 2015 RIYADH TRAVEL FAIR Riyadh, Saudi Arabia 14-17 April 2015 CHINA OUTBOUND TRAVEL & TOURISM MARKET Beijing, China 14-16 April 2015 WORLD TRAVEL MARKET AFRICA Cape Town, South Africa 15-17 April 2015

THE ORIGINAL GLBT EXPO New York, USA 14-15 March 2015

WORLD CULTURE & TRAVEL EXPO Atlanta, USA 15-19 April 2015

INTOURMARKET Moscow, Russia 14-17 March 2015

SALO INTERNATIONAL DEL TOURISME Barcelona, Spain 17-19 April 2015

ROUTES ASIA Kunming, China 15-17 March 2015 INTERNATIONAL LUXURY TRAVEL MARKET JAPAN Kyoto, Japan 16-18 March 2015

PAX GIESSEN Giengen, Germany 18-19 April 2015 GO GREEN EXPO AUCKLAND Auckland, New Zealand 18-19 April 2015

SITA Abidjan, Ivory Coast 16-18 March 2015

AFRICAN TOUR & TRAVEL EXPO Bulawayo, Zimbabwe 21-25 April 2015

GIBTM Abu Dhabi, UAE 16-18 March 2015

WORLD TRAVEL MARKET LATIN AMERICA Sao Paulo, Brazil 22-24 April 2015

CONDE NAST TRAVELLER LUXURY TRAVEL FAIR Moscow, Russia 17 March 2015

ENCOUNTER AFRICA | The Definitive Directory For Responsible Tourism

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Ethopian AD connecting Africa_Encounter Africa High res.pdf 1 3/18/2014 4:08:08 PM

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Youngest fleet Over 200 Daily flights More than 80 destinations in 5 continents 21,900 Star Alliance network connections Winner of Prestigious Awards www.ethiopianairlines.com

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NO ONE CONNECTS AFRICA TO THE WORLD LIKE WE DO

ENCOUNTER AFRICA | The Definitive Directory For Responsible Tourism

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Encounter Africa - Edition 11  

The Definitive Directory for Responsible Tourism!

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