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5/18/2018

ITIL® Service Operation Diploma - Visio Learning

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ITIL® Service Operation Diploma ( 8 REVIEWS ) 

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489 STUDENTS

CURRICULUM

REVIEWS

ITIL stands for Information Technology Infrastructure Library and contains a whole set of best practices that are widely used to develop and execute IT service management. It provides a powerful structure for classifying, planning, delivering and supporting IT services that can be adapted and implemented to all business and organizational environments. With the help of ITIL® Service Operation Diploma, you will be able to manage business risk, service disturbance or malfunction. This video training course covers all the necessary information related to ITIL service operation. You will learn about the bene ts of applying it to the organization. With the help of this course, you can successfully manage products and services effectively.

Course Highlights Internationally recognised accredited certi cation on successful completion Free accredited e-certi cate https://www.visiolearning.co.uk/course/itil-service-operation-diploma/

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ITIL® Service Operation Diploma - Visio Learning

Study at your own pace, anytime and anywhere Access to all courses with a monthly membership plan of £29 High quality video and text course materials E cient exam system, assessment and instant results Improve your chance of gaining professional skills and better earning potential Eligibility for NUS Extra card which gives you a discount from thousands of retailers

Requirements There is no experience or previous quali cations required for enrolment on this course. It is available to all students of all academic backgrounds.

Assessment and Certi cation You can test your learning as you progress through the course by undertaking mock tests. On completion of the course, there will be an assessment consisting of multiple choice questions for which the pass mark is 60%. On passing, you will gain instant access to your e-certi cate. PDF and hard copy certi cates can be ordered for an additional fee.

Tutor Support With all our courses, you will receive access to dedicated tutors and technical support. You will also be provided with unlimited email, phone and live chat support to help answer any questions you might have whilst studying the course.

Course Compatibility All our courses are fully compatible with PC’s, Mac’s, tablets and smartphones.

Career Path Completing this course will help you to increase your knowledge and improve your skills and instil in you the con dence to progress. You will also be able to add your quali cation to your CV, enhance your career and become more competitive within your chosen industry.

COURSE CURRICULUM

Course Introduction

Course Organization

00:10:00

Course Conventions & Agenda

00:06:00

IT Service Lifecycle Service Operation

https://www.visiolearning.co.uk/course/itil-service-operation-diploma/

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ITIL® Service Operation Diploma - Visio Learning

Introduction to Service Operation

00:09:00

Principles of Service Operation

00:24:00

Service Operation Summary

00:03:00

Service Operation Processes

Event Management

00:37:00

Incident Management

00:35:00

Request Ful llment

00:22:00

Problem Management

00:28:00

Access Management

00:21:00

Operational Activities of Other Lifecycle Processes

00:11:00

Service Operation Processes Summary

00:04:00

Common Service Operation Activities

Common Activities

00:24:00

Common Activities Summary

00:02:00

Service Operation Functions

Service Desk Function

00:12:00

Technical Management Function

00:08:00

IT Operations Management

00:06:00

https://www.visiolearning.co.uk/course/itil-service-operation-diploma/

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ITIL® Service Operation Diploma - Visio Learning

Application Management Function

00:15:00

Service Operation Functions Summary

00:04:00

Technical Considerations

Service Operation Organizational Structures

00:08:00

Roles & Responsibilities

00:17:00

Technology Considerations

00:12:00

Implementing Service Operation

00:14:00

Service Operation Considerations Summary

00:05:00

00:20:00

00:20:00

Mock Exam

-

Mock Exam- ITIL® Service Operation Diploma

Final Exam

-

Final Exam- ITIL® Service Operation Diploma

COURSE REVIEWS

4.7   8 ratings https://www.visiolearning.co.uk/course/itil-service-operation-diploma/

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ITIL® Service Operation Diploma - Visio Learning

5 STARS

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1 YEAR INTERMEDIATE COURSE BADGE COURSE CERTIFICATE NUMBER OF UNITS https://www.visiolearning.co.uk/course/itil-service-operation-diploma/

    24 7/13


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ITIL® Service Operation Diploma - Visio Learning

2

NUMBER OF QUIZZES

6 HOURS, 17 MINUTES

Instructors JAC WALSH

489 STUDENTS ENROLLED

APPROVED COURSE CENTRE

https://www.visiolearning.co.uk/course/itil-service-operation-diploma/

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ITIL® Service Operation Diploma - Visio Learning

 

OUR STUDENTS SAY.. An extremely helpful and informative Great Course Content! Learn from course, especially in conjunction with quiz anywhere using personal devices and and video tutorial. Video is a good way to learn.

Mike

Kiara

Student, Finance

Student

https://www.visiolearning.co.uk/course/itil-service-operation-diploma/

Course content are awesome! course I had this time.

Ginny Student

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ITIL® Service Operation Diploma - Visio Learning

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All Visio Learning students are entitled to apply for an NUS card

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ITIL® Service Operation Diploma - Visio Learning

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ITILA Service Operation Diploma - Visio Learning  

ITIL stands for Information Technology Infrastructure Library and contains a whole set of best practices that are widely used to develop and...

ITILA Service Operation Diploma - Visio Learning  

ITIL stands for Information Technology Infrastructure Library and contains a whole set of best practices that are widely used to develop and...

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