IDEAL INTERNATIONAL
“FOR THE COMFORT FACTOR”
CONTENTS 1/ Company introduction
18/ Indian Sub Continent
2/ Mission Statement
19/ North Africa
3/ Office contact
20/ West Africa
4/ Customer Care Policy
21/ South Africa
5/ Quality Policy
22/ Middle East
6/ Environmental Policy
23/ USA
7/ Ethical Policy
24/ Canada
8/ AEO
25/ Argentina
9/ Guarantee
26/ Brazil
10/ Awards page 1
27/ Australasia
11/ Awards page 2
28/ Europe
12/ Awards page 3
29/ Export Receiving Depots
13/ Sea Freight
30/ Container Guide
14/ Air Freight
31/ Conversion Guide
15/ Far East
32/ BIFA STC 2005
16/ China
33/ Hazardous Goods Guide
17/ India
COMPANY INTRODUCTION Today’s business is built upon an International economy – a trading environment where success depends largely upon a reliable and professional transportation network, Ideal International offers a specialised freight forwarding service to meet this vital need. Our team of skilled and highly motivated staff specialise in every area of logistics. Ocean and Air, Import and Exports, Overland Trailer movements, Customs Brokerage, Warehousing and Distribution. Always at the leading edge, Ideal International has achieved its commanding position by listening, understanding and consistently delivering high quality, cost effective services designed to meet the present and future needs of its Customers. Industry leading service standards are driven by a total commitment to quality. Rigorous implementation of major programmes throughout the organisation ensures that Ideal International provides a seamless extension of the high standards of its Customers. Steve Rohleder F.inst F.P. MILT
Director
IDEAL INTERNATIONAL
MISSION STATEMENT
To offer an excellent and professional service in the transportation of our customers cargo and to ensure the arrival at the correct destination, at the designated time, at a competitive price. Our aim is to develop a business partnership with our customers and to offer them the “ COMFORT FACTOR� on all their shipping requirements and be among the 21st century leaders in the industry by building on strong international presence.
IDEAL INTERNATIONAL 4 SALAMONS WAY FERRY LANE RAINHAM ESSEX RM13 9UL TEL : 01708 526941 FAX : 01708 552964 WEB SITE : www.idealforwarding.co.uk Mr Steve Rohleder – Operations Director Email : srohleder@ideal-forwarding.co.uk Skype : Steve-Ideal Mr John Bone – Managing Director Email : jbone@ideal-forwarding.co.uk
Mrs Sue Bone – Financial Director Email : sbone@ideal-forwarding.co.uk
Adrian Stewart – Operations Manager Email : astewart@ideal-forwarding.co.uk Skype : Adrian-Ideal Danny Mott – Senior Clerk Email : dmott@ideal-forwarding.co.uk Skype : Danny-Ideal Daniel McAllister – Senior Clerk Email : dmcallister@ideal-forwarding.co.uk Skype : Daniel-Ideal Daniel May – Office assistant Email : dmay@ideal-forwarding.co.uk Moira Barber – Sales Manager Email : moirab@ideal-forwarding.co.uk Skype : Moira.Barber1 Sylvia Baglin –Accounts Manager Email : sbaglin@ideal-forwarding.co.uk
CUSTOMER CARE POLICY OF IDEAL INTERNATIONAL Our Policy is to :
Communicate with customers at all levels Understand customer requirements Stay ahead of industry service norms Train all of our staff to the highest level Optimize use of IT systems Maximise the profitability of our customers and ourselves Ensure all documents are correct and promptly sent to customer Respond quickly to all quotes, queries and questions Carry out our business in an ethical and environmental friendly manner Advise customers of any delay or errors Record, investigate and resolve all customer complaints Ensure we always meet customer requirements
Quality Policy
Quality Policy The management of Ideal International are dedicated to providing the highest possible standards of quality for its products and are dedicated to maintaining a Quality and Environmental Management system which ensures that its products meet customer requirements within agreed parameters of cost, Quality and Delivery. This is achieved by the use of Key Performance Indicators to measure the conformance to the above criteria and use this information as drivers for the Continuous Improvement throughout the Company. The company’s Quality and Environmental Management system concentrates upon error prevention, by investigating processes, identifying errors and opportunities for errors and implementing corrective and preventative action to correct and avoid such occurrences. The company defines quality as the conformance of its products to established and documented requirements derived from Client needs, employee expertise and experience. Systems are open to constant examination and review by all company personnel and approved third parties enabling observations to be made and incorporated, which provide for continuous improvement. The company is proud of its good reputation for responsible practices and dedicated Client care, which are a result of the company’s ethical culture, skilled committed staff, and quality control over its services and products. It is the company’s policy to seek to operate to these standards continuously and to implement and operate fully the BS EN ISO 9001: 2008 quality assurance standard and BS EN 14001:2004, environmental standard through registration and annual review. Suppliers to the company will be actively encouraged to improve the quality and reliability of their services and products. The company complies with all legislation relevant to its particular industry sector together with the Health and Safety at Work Act 1974. Ideal International has identified the need to pursue responsible policies towards the community and that the interests of industry will not be served at the expense of the environment. It is the company’s belief that, in applying these Standards, policies and procedures it will be able to operate to the requirements of its Clients and industry accordingly.
Environmental Policy The management team of Ideal International have recognised that good environmental practice is vital to the survival and posture of both company and that of customers and suppliers and combined prosperity. In order to take full advantage of the potential this offers, the company has implemented and maintains an Environmental Management System based on the requirements of ISO 14001 - 2004. Our policy towards the effective management of the environment is as follows: We will, at all times, comply with mandatory legal requirements for all activities and processes carried out on the Rainham site and use whatever influence we can to promote the same to all suppliers and sub-contractors performing activities on our behalf, whether on or off site. We intend as a primary objective to continually reduce and, wherever possible, prevent pollution resulting from the company's activities and processes. We will utilise the full potential of the work force by providing all necessary training and a working environment that promotes safe and clean working practices. We shall continually monitor our activities and processes in order to ensure efficient use of resources and to identify actual or potential sources of pollution with a view to implementing controls and necessary emergency response procedures thus minimising waste generation, environmental impact and nuisance to neighbours. On an annual basis, we will review the environmental performance of the company in order to: i)
Ensure compliance with the requirements of legislation and this policy;
ii) Identify areas for improvement, set specific objectives for the company and, wherever possible, target dates for achievement. In addition to this policy being displayed and distributed to all our employees, copies will be made available to any organisations or individuals without prejudice who make such a request.
Ethical Policy of Ideal International We strive to develop mutually rewarding relationships with our employees, partners and suppliers.
Our values are: Employees We value our employees and promote diversity in our workplace, and we create an environment where employees understand standards of ethical conduct and abide by those standards. Integrity We manage our services with honesty, efficiency and reliability, and ensure that all our suppliers also have high ethical standards. Responsibility Provide a mechanism for employees to confidentially and/or anonymously communicate breaches in ethical or inclusive behavior without fear of retribution or retaliation We champion safe and healthy environments for the communities in which we operate and work hard to sustain loyal relationships with our employees and customers. Diversity Creating an organisation with best in class representation of all types of people along all dimensions of diversity Training Supply training and education to ensure all employees are commitment to ethical conduct, diversity and inclusion.
AEO (Authorised Economic Operator) Ideal International have been awarded the full AEO certificate (AEOF), effective 21 st January 2011. It confirms that our roll in the international supply chain is secure and our customs controls are procedures are efficient and compliant to the highest EU standards. At this time there are only 229 European Commissions database listed as holders of an AEOF certificate in the UK. We are very proud to become a member of such an elite group of companies. The introduction of AEO was the EC’s response to the need to secure international supply chain. Currently discussions are underway to have mutual recognition with USA programme - Customs-Trade Partnership Against Terrorism (C-TPAT) and the development of the Safe framework of standards in the World Customs Organisation. To obtain an AEOF certificate we were audited against strict requirements, which confirms we are financially sound, complaint with customs requirements, and are deemed to have high standards in security and safety standards within the supply chain You can therefore be assured we are a ‘secure’ trader and thus a reliable trading partner, and look forward continuing our business relationship.
OUR AWARDS Ideal International is a leading company in freight services which has been recognised by a number of awarding bodies. Our latest award is from BIFA as a finalist in the Freight Service Awards 2010. We continue to be seen as an excellent company in a range of freight forwarding operations throughout the world. Be sure to check back to this page to see our latest awards as we are sure our success will continue.
BIFA Ocean Freight Award
2010
IFW Customer Care Award 2009 Thames Gateway Customer BIFA Ocean Freight Award Service Finalist 2009 2009
Thames Gateway Customer Service Award 2008
IFW Customer Care Award 2007
BIFA Ocean Freight Award 2008
BIFA Young Freight Forwarder's Award 2007
IFW Innovations Award 2006
BIFA Supply Chain Management Award 2007
BIFA Freight Service Award 2005
BIFA Deep Sea Award 2007
BIFA Deep Sea Award 2006
IDEAL INTERNATIONAL
UNITED KINGDOM EXPORT RECEIVING TERMINALS WEST MIDLANDS IDEAL INT C/O Confill (Midlands) Ltd Units 1 & 2 Union Road Oldbury West Midlands B69 3EX Tel : 0121 544 3222 Fax : 0121 544 1119
EAST MIDLANDS IDEAL INT C/O T H Ford Freight Services 147 Draycott Road Breaston Derbyshire DE72 3DB Tel : 01332 872215 Fax : 01332 875199
YORKSHIRE KING SERVICE AUSTRALIA NEW ZEALAND SOUTH AFRICA IDEAL INT C/O Viamaster Transport Leeds Containerbase Valley Farm Way Wakefield Road Storuton Leeds LS10 0HG
NORTH EAST IDEAL INT C/O Eric Short Haulage Brunswick Indus Estate Brunswick Village Newcastle NE32 4NP TEL : 0191 217 0909 FAX : 0191 217 0405
NORTH WEST KING SERVICE AUSTRALIA NEW ZEALAND SOUTH AFRICA IDEAL INT C/O Cargo Handling Services Central Park T.E. Westinghouse Road Trafford Park Manchester
NORTH WEST IDEAL INT C/O Transwift Freight Services Scott Industrial Park Shed 9 - 10 Fishwick Street Rochdale OL16 5NA Tel : 01706 713844 Fax : 01706 713824
LONDON EAST IDEAL INT C/O ICC Warehousing The Anglia Centre Blackwater Close Fairwiew I.E. Rainham Essex RM13 8UA Tel : 01798 524311 Fax : 01708 555383
LONDON WEST IDEAL INT C/O Godwin Transport Ltd Falcon Way North Feltham T.E. Feltham Middlesex TW14 0UQ Tel : 0208 844 2121 Fax : 0208 751 3539
BRISTOL IDEAL INT C/O Anstey’s Transport Unit 2 London Warehouse Greensplot Road Chittening Bristol BS11 0YE Tel : 0117 982 3111 Fax : 0117 982 5111
YORKSHIRE IDEAL INT C/O H & A Transport Unit 4 Towngate Bus Centre Cross Green I.E. Leeds LS9 0HG Tel : 0113 244 6418 Fax : 0113 242 8528
SOUTHAMPTON IDEAL INT C/O Mellfields Ltd Unit 2 11 Oriana Way Nursling I.E. Nursling Southampton SO16 0YU Tel : 02380 779980 Fax : 02380 778180
PLEASE NOTE ALL GOODS MUST BE BOOKED INTO EACH RECEIVING DEPOT AND MUST BE ACCOMPANIED WITH A STANDARD SHIPPING NOTE AND PRE ADVISED TO IDEAL INTERNATIONAL AT RAINHAM IDEAL INTERNATIONAL FOR THE “COMFORT FACTOR”
IDEAL INTERNATIONAL
CONTAINER GUIDE DIMENSION (NOMINAL)
TYPE OF CONTAINER
INTERIOR DIMS (MM)
DOOR OPENING (MM)
LOAD CAPAC -ITY (cbm)
20FT DRY CONTAINER IDEAL INT
40ft HIGH CUBE DRY CONTAINER IDEAL INT
L : 5,897 W : 2,348 H : 2,385 L : 12,031 W : 2,348 H : 2,272 L : 12,301 W : 2,348 H : 2,690
W : 2,337 H : 2,272
33.0
21,710
2,290
24,000
W : 2,337 H : 2,272
67.4
26,710
3,770
30,480
W : 2,337 H : 2,577
76.0
26,490
3,990
30,480
40FT ALUM- DRY CONTAINER IDEAL INT
L : 12,031 W : 2,344 H : 2.382
W : 2,337 H : 2,280
67.3
27,530
2,950
30,480
20FT STEEL REEFER CONTAINER IDEAL INT
L : 5,455 W : 2,290 H : 2,262
W : 2,290 H : 2,227
28.3
26.4
21,040
2,960
24,000
40FT ALUM – REEFER CONTAINER IDEAL INT
L : 11,556 W : 2,290 H : 2,238
W : 2,290 H : 2,204
59.2
55.3
27,960
4,520
32,480
40FT HIGH CUBE ALUM REEFER CONT IDEAL INT
L : 11,585 W : 2,290 H : 2,238
W : 2,290 H : 2,491
67.0
64.3
28,340
4,160
32,500
40FT HIGH CUBE STEEL REEFER CONT IDEAL INT
L : 11,583 W : 2,290 H : 2,538
W : 2,290 H : 2,508
67.3
63.3
27,700
4,800
32,500
20FT OPEN TOP CONTAINER IDEAL INT
L : 5,898 W : 2,346 H : 2,354
W : 2,338 H : 2,244
32.6
21,550
2,450
24,000
40FT OPEN TOP CONTAINER IDEAL INT
L : 12,022 W : 2,346 H : 2,244
W : 2,337 H : 2,244
66.4
26,460
4,020
30,480
20FT FLAT RACK CONTAINER IDEAL INT 40FT FLAT RACK CONTAINER IDEAL INT
L : 5,958 W : 2,236 H : 2,077 L : 11,986 W : 2,236 H : 1,968
25.0
27,760
2,720
34,000
52.7
39,020
5,980
45,000
40FT DRY CONTAINER IDEAL INT
CARGO LOAD -ABLE (cbm)
MAX PAYLOAD (kg)
CON -TAINER WEIGHT (kg)
MAX GROSS WEIGHT (kg)
CONVERSION GUIDE LINEAL MEASURE
1 Inch 1 Foot 1 Yard 1 Fathom 1 Pole 1 Chain 1 Furlong 1 Mile
…… 12 inches 3 feet (36 inches) 6 feet ( 2 yards) 5 half yards (16 half feet) 100 links (22 yards : 66 ft : 4 pls) 40 poles (220 yards : 660 feet) 8 furlongs (1760 yards : 5280 ft)
= = = = = = = =
25.400 Millimetres 0.30180 Metre 0.914399 Metres 1.8268 Metres 5.0292 Metres 20.1168 Metres 201.168 Metres 1.6093 Kilometres
…… 144 Square Inches 9 Square Feet (1296 sq.ins) 30 half Square Yards (272 half sq.ft) 16 Perches (484 sq yards) 40 Perches 4 Roods (10 sq.chns : 4840 sq yds) 640 Acres
= = = =
6.4516 Sq. Centimetres 9.2903 Sq. Decimetres 0.836126 Sq. Metres 25.293 Sq.Metres
= = = =
4.068 10.117 0.40468 259.00
= = = = =
16.387 Millimetres 0.028317 Cubic Metre 0.764553 Cubic Metre 1.13268 Cubic Metres 4.672 Cubic Metres
= = = = = = = = = = =
1.42 Decilitres 0.568 Litre 1.136 Litres 4.5459631 Litres 9.0092 Litres 3.637 Decilitres 2.909 Hectolitres 0.059 Millitre 3.552 Millilitres 2.84123 Centilitres 0.568 Litre
= =
0.0648 Gram 1.772 Grams
= = = = = = = =
28.350 Grams 0.45359243 Kilograms 6.350 Kilograms 12.70 Kilograms 45.359 Kilograms 50.80 Kilograms 907.185 Kilograms 1.0160 Tonnes
SQUARE MEASURE
1 Square Inch 1 Square Foot 1 Square Yard 1 Pearch (sq pole) 1 Square Chain 1 Rood 1 Acre 1 Square Mile
Area Area Hectare Hectares
CUBIC MEASURE
1 Cubic Inch 1 Cubic Foot 1 Cubic Yard 40 Cubic Feet 1 Petrograd Standard
16.387 Cubic Centimetrs 1728 Cubic Inches 27 Cubic Feet (46.656 cub.ins) 1 Shipping Ton 165 Cubic Feet (Timber)
LIQUID AND CAPACITY MEASURE
1 Gill 1 Pint 1 Quart 1 Gallon 1 Peck 1 Bushel 1 Quarter 1 Minim 1 Fluid Drachm 1 Fluid Oz (Av) 1 Pint AVOIRDUPOIS WEIGHT 1 Grain 1 Dram (27half grains) 1 Ounce (Avoir) 1 Pound 1 Stone 1 Quarter 1 Cental 1 Hundredweight 1 Short Ton 1 Ton (2240 lbs)
5 Fluid Ozs 4 Gills (20ozs. Avoir of water) 2 Pints 4 Quarts (10lbs.Avoir of water) 2 Gallons (8 quarts) 4 Pecks (8 gallons) 8 Bushels 60 minims (half oz: 54.6875 grains) 8 Fluid Drachms (16 av. Drams) 20 Fluid ounces (Avoir)
16 Drams (437 half grains) 19 Ounces (7000 grains) 14 Pounds 28 Pounds (2 stones) 100 pounds 4 Quarters (112 lb : 8 stones) 20 Centals (2000 Pounds) 20 Hundred Weight = 1016 kilos
IDEAL INTERNATIONAL
HAZARDOUS GOODS GUIDE Class Description
Page 1 of 2 2.1
2.1
Flammable Gas
2.2
Non Flammable Gas
2.3
Toxic Gas
3.1 3.2 3.3
Flammable Liquids
4.1
Flammable Solid
4.2
Spontaneously Combustible
HAZARDOUS GOODS GUIDE
2.2
2.3
3.1 3.2 3.3
4.1
4.2
4.3
5.1
5.2
Page 2 of 2
6.1
8
9
Class Description
2.1
4.3
Dangerous When Wet
5.1
Oxidising Agents
5.2
Oxidising Peroxide
6.1
Toxic
8
Corrosive
9
Miscellaneous Hazard
= Compatible
= Cannot Load Together
2.2
2.3
3.1 3.2 3.3
4.1
4.2
4.3
= Check With Ideal International
5.1
5.2
6.1
8
9