2023 River & Yacht Cruise Guest Luggage & Travel Documentation Frequently Asked Questions
(updated July 2023)
What are the key changes?
From 1st March 2023, guests with river or yacht cruise bookings will:
• Receive an on board credit of 50 per person instead of luggage and travel accessories*: &
• Receive electronic rather than printed travel documentation
*Effective dates for the changes vary by product/brand as follows:
• Emerald Europe River Cruising - 1 March 2023
• Emerald Asia River Cruising - 1 June 2023
• Emerald Cruises Yacht Cruises - 28 March 2023
Please note: The On board credit only applies to Europe river cruises bookings with departures up to December 2023; Southeast Asia river cruises bookings with departures up to May 2024; Emerald Azzurra and Emerald Sakara yacht cruises bookings with departures up to March 2024. The on board credit will no longer be offered after these dates.
Why is Emerald Cruises, along with the wider Scenic Group, introducing these changes?
Over recent years we have made significant changes to reduce our environmental impact, including the elimination of guest single-use plastics on board our ships, the introduction of reusable water bottles and a shift towards emailing guest travel documentation.
These changes are a continuation of that commitment to leaving as small a footprint as possible for future travel generations as part of Scenic Group’s global Cherish the Planet programme.
What is the value of the on board credit and which sailings does it apply to?
What can I use my on board credit for?
The credit will be automatically applied to your on board account and can be used towards the following:
• DiscoverMORE excursions
• Drinks package or beverages throughout your cruise
• A spa or wellness treatment
• Additional laundry services
• Gift Shop (rivers only)
Are there any restrictions for the on board credit?
The on board credit is not redeemable for cash and is non-transferable and non-refundable. Limits and exclusions may apply and will be subject to availability.
What if guests prefer to receive printed documentation?
As part of our commitment to reducing our environmental impact, we will no longer be printing travel documentation. We understand you may still prefer to print some documentation yourself such as the booking summary pages, itinerary and emergency contact details.
Will I receive an on board credit for each cruise if I’ve booked back-to-back departures?
Yes, you will receive a credit for each cruise during your journey. However, any unused credits from your first cruise cannot be carried over to the second cruise.
What if I am already entitled to an on board credit or some of these benefits?
The on board credit is in addition to any existing entitlements or benefits that are related to your loyalty level, the suite you have booked or any promotion you received when making your booking.
Does this mean I will not receive a travel wallet and luggage tags?
Travel wallets and hard luggage tags will no longer be provided to guests prior to departure.