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EAST KOOTENAY MULTICULTURAL ORGANIZATIONAL CHANGE COMMITTEE CRANBROOK, B. C.

HATE AND RACE BASED INCIDENT RESPONSE FOR CRANBROOK, BRITISH COLUMBIA

Submitted to the MINISTRY OF COMMUNITY, ABORIGINAL AND WOMEN’S SERVICES ANTI-RACISM AND MULTICULTURAL UNIT SETTLEMENT AND MULTICULTURALISM BRANCH MARCH 2003 1


EAST KOOTENAY MULTICULTURAL ORGANIZATIONAL CHANGE COMMITTEE CRANBROOK, B. C.

“Where, after all, do human rights begin? In small places, close to home-so small that they cannot be seen on any map of the world. Yet they are the world of the individual person: the neighbourhood…the school or college… the factory, farm or office. Such are the places where every man, woman and child seeks equal justice, equal opportunity, equal dignity without discrimination. Unless these rights have meaning there, they have little meaning anywhere.” Eleanor Roosevelt

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EAST KOOTENAY MULTICULTURAL ORGANIZATIONAL CHANGE COMMITTEE CRANBROOK, B. C.

TABLE OF CONTENTS TABLE OF CONTENTS

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INTRODUCTION

4

IDENTIFYING A HATE AND RACE BASED INCIDENT

5

COMMUNITY IMPACT

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HATE AND RACE BASED INCIDENT RESPONSE

6/7

HATE AND RACE BASED INCIDENT RESPONSE - PROCEDURES

8/9

HATE AND RACE BASED INCIDENT RESPONSE – TEAM ROLE AND RESPONSIBILITY IN THE COMMUNITY

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HATE AND RACE BASED INCIDENT RESPONSE ORGANIZATIONAL CHART

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HATE AND RACE BASED INCIDENT RESPONSE – INVOLVEMENT AND EDUCATION

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E.K. MULTICULTURAL ORGANIZATIONAL CHANGE COMMITTEE

APPENDIX 1

LOCAL SUPPORT ORGANIZATIONS/AGENCIES

APPENDIX 2

LOCAL SUPPORT ORGANIZATIONS/AGENCIES LOCATIONS/TELEPHONE NUMBERS

APPENDIX 3

HATE AND RACE BASED INCIDENT RESPONSE – HOUSING OF THE DOCUMENT IN CRANBROOK, B.C.

APPENDIX 4

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EAST KOOTENAY MULTICULTURAL ORGANIZATIONAL CHANGE COMMITTEE CRANBROOK, B. C.

INTRODUCTION This document was produced at the request of the:

Ministry of Community, Aboriginal and Women’s Services ƒ

TO ASSIST VICTIMS OF HATE AND RACE BASED INCIDENTS AND CRIMES BY MEETING THE NEEDS CREATED DURING A CRISIS SITUATION IN OUR COMMUNITY.

Although a large portion of the contents of this manual deals with Hate and Race Based Incidents, its design is intended to be general and flexible enough to be implemented whenever an incident has the potential for traumatizing individuals and/or disrupting the community as a whole. This plan, therefore, is intended to provide comprehensive guidelines to follow. Specific incidents and situations may require that the response plan be altered through addition and/or deletion of steps to meet immediate needs. Any changes, however, should be carried out with considerable thought and after consultation with the R.C.M.P. and the Hate and Race Based Incident Response Team. For this plan to be optimally effective, it is essential that the user be familiar with its contents and procedures.

The B.C. Anti-Racism and Multicultural Program (BCAMP) provides financial support for projects that develop leadership in community response to racism and hate incidents. The East Kootenay Multicultural Organizational Change Committee agreed to take on this project and the objectives as outlined. The research and preparation of this document involved many individuals representing organizations and agencies in Cranbrook and the surrounding area. The Committee would like to express their sincere appreciation for the time and expertise provided.

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EAST KOOTENAY MULTICULTURAL ORGANIZATIONAL CHANGE COMMITTEE CRANBROOK, B. C.

IDENTIFYING A HATE AND RACE BASED INCIDENT 1. A Hate and Race Based Incident or crime is any situation faced by a group or an individual which causes them to experience unusual strong emotional reactions which have the potential to interfere with their ability to function. Symptoms of the impact may vary with people from diverse cultural backgrounds. 2. A Hate and Race Based crime is a criminal offence committed against a person or property which is motivated by the suspect’s hate, prejudice or bias against an identifiable group or individual based on race, national or ethnic origin, language, color, religion, sex, age, mental or physical disability, sexual orientation or any other similar factor. 3. A hate crime includes, but is not limited to, intimidation, harassment, physical assault, and threat of violence (letters or other threatening communication with biased overtones), vandalism, hate graffiti, hate propaganda that advocates genocide, public incitement or hatred, or the willful promotion of hatred. It is specifically committed to harm and terrify not only a particular victim but the entire group of which the victim is a member. A unique characteristic of a hate crime is that individuals or groups are targeted solely on the basis of who they are. Hate crimes arise from racism and cause intimidation and terror. Normal crime prevention measures are often not effective because they do not take into account that the victims of hate crimes cannot prevent or change who they are.

1. 2 & 3.

B.C. Hate Crime Response Team Anti-racism and Multiculturalism Terminology GuideB.C. Multiculturalism

COMMUNITY IMPACT Hate and Race Based incidents are offences which strike at the very cohesiveness of society. They have an impact on the whole community. These incidences create stress and they victimize not only the targeted individuals, but all members of the targeted racial, religious, ethnic or national, gender or sexual orientation group. Working with the community is essential in order to reduce fears, reduce incidents that lead to violence, stem possible retaliation, prevent additional bias incidents, and encourage other victimized individuals to come forward and report crimes, plus condemn the bigotry that leads to violence.

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EAST KOOTENAY MULTICULTURAL ORGANIZATIONAL CHANGE COMMITTEE CRANBROOK, B. C.

HATE AND RACE BASED INCIDENT - RESPONSE RCMP (250)489-3471 located at 31-11th Ave. South, (Community Policing Coordinator ) (250)417-4231 direct Cranbrook, B. C. (Stephanie Mount) email: @rcmp-grc.gc The local RCMP is the front-line agency dealing with hate bias crimes, and will be the first place of contact for assistance. They can refer the victim to the appropriate agency. They can also call the Victims Information Line operated by the Ministry of the Attorney General. The RCMP will also provide information on help available in the community. Duties of Police Officers The following procedural guidelines have been developed to ensure appropriate response to incidents motivated by hate/bias and will be conducted by police officers: ¾ Attend the scene of the incident and remain objective ¾ Apprehend suspects at scene, if applicable ¾ Ensure that victims are provided with assistance in accordance with established victims services procedures and protect anonymity of the victim(s), if requested ¾ Notify supervisors of suspected hate crime and request his/her attendance, where appropriate ¾ Ensure that all evidence is gathered including photographing, seizing and securing scene evidence, graffiti, spray cans ¾ Fully investigate the incident, identify the suspect(s) and forward charges, if applicable ¾ Document the incident and ensure it is categorized as a hate/bias offence ¾ Forward a copy of the report to the BC Hate Crime Team including concerns of the community and anticipated problems. The B.C. Hate Crimes Team is multi-jurisdictional and has full-time police personnel to coordinate and assist local police officers. The telephone # is 1-(604)-660-2659. The Team’s mandate is to: ¾ ¾ ¾ ¾ ¾ ¾ ¾ ¾ ¾ ¾ ¾

Assist in investigating all hate propaganda offences Assist local police agencies with investigations of other crimes motivated by hate or bias Compile a database of hate crime suspects and link this with other intelligence sources Ensure that local police agencies are informed of hate activities in their own and surrounding jurisdictions Develop and deliver training for law enforcement personnel Liaise with community groups Participate in education and prevention programs Collect and analyze all reports of hate crime Liaise with the Settlement and Multiculturalism Branch of the B.C. Ministry of Community, Aboriginal and Women’s Services to ensure that they are informed of hate/bias incidents that amount to a criminal or a punishable offence Work with other provincial and federal agencies in addressing hate/bias crime issues Develop and deliver victim service training and awareness.

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EAST KOOTENAY MULTICULTURAL ORGANIZATIONAL CHANGE COMMITTEE CRANBROOK, B. C. The B.C. Hate Crimes Team has developed procedural guidelines for all police agencies in British Columbia to ensure appropriate response to incidents motivated by hate/bias. These include: 他 Assign officers to respond to all incidents or reported incidents of hate/bias crimes 他 Ensure that officers provide assistance to the victims in accordance with the established victim services procedures 他 Inform the Enforcement Section of the Team of community concerns or potential problems 他 Ensure it is categorized as a hate crime and forward a copy of the police report to the B.C. Hate Crimes Team. Police officers have been given special training by the Team in order to properly identify a hate/bias crime or hate propaganda, to appropriately investigate a hate crime, to assist with victim services, and to clearly advise Crown Counsel of the type of offence. B.C. Hate Crime Team

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EAST KOOTENAY MULTICULTURAL ORGANIZATIONAL CHANGE COMMITTEE CRANBROOK, B. C.

HATE AND RACE BASED INCIDENT RESPONSE - PROCEDURES The purpose of these procedures is to articulate the plan of delivery for a timely and coordinated response to Hate and Race Based incidents. These incidents may include, but are not limited to: ¾ ¾ ¾ ¾ ¾

1.

Incidents of hate and race based discrimination, i.e. race, religion, gender, sexual orientation, etc. Incidents of recruitment into an organization that promotes hate or racism Incidents causing persons extreme emotional distress Incidents causing sudden trauma or death Incidents of inter-personal conflict.

REPORTING OF A CRITICAL INCIDENT

Hate and Race Based Incidents shall be reported to the: RCMP. (250) 489-3471 RCMP Community Policing Coordinator (250) 417-4231 direct Hate and Race Based Incident Response Team* (250) 417-1205 *(The Team Leader will be determined by the members of the Team) 2.

ASSESSMENT

The R.C.M.P. Community Policing Coordinator or if designated, R.C.M.P. officers, or the Team Leader of the Hate and Race Based Incident Response Team will make a preliminary assessment of the facts. The Team may also be assembled by the local counseling services or any other local agency and/or organization in response to incidents where they are the first contact. 3.

INTERVENTION

The R.C.M.P. Community Policing Coordinator or if designated, R.C.M.P. officers, or the Team Leader of the Hate and Race Based Incident Response Team will assemble qualified professionals to effect initial intervention. Teams will be drawn from ƒ ƒ ƒ ƒ

Emergency Social Services Counseling Services Medical Staff Other community agencies, as required.

The R.C.M.P. Community Policing Coordinator or if designated, R.C.M.P. personnel, or the Hate and Race Based Incident Response Team will attend at the location of the incident and attempt to stabilize the situation.

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EAST KOOTENAY MULTICULTURAL ORGANIZATIONAL CHANGE COMMITTEE CRANBROOK, B. C.

4.

SECONDARY RESPONSE

Secondary responses will be established by the R.C.M.P. Community Policing Coordinator or if designated, R.C.M.P. personnel, or the Hate and Race Based Incident Response Team, as the situation warrants.

5.

CASE MANAGEMENT

The R.C.M.P. Community Policing Coordinator or if designated, R.C.M.P. officers, or the Team Leader of the Hate and Race Based Incident Response Team together will devise a Case Management Plan determining: ¾ If there is an ongoing monitoring role ¾ If there is a treatment role for counseling, health services, independently or in concert with community resources ¾ If there are individual groups of persons affected by the event, who would benefit from services or resources available in the community ¾ If the incident should be referred to Human Resources in work related incidents ¾ If the incident should be referred to the Human Rights Coalition ¾ If the incident should be referred to the B.C. Hate Crime Team. 6.

FOLLOW-UP

Where there is a potential for liability all incidents shall be reported to the R.C.M.P. RCMP Community Policing Coordinator 7.

(250) 489-3471 (250) 417-4231 direct

POST INCIDENT RESPONSIBILITIES

The R.C.M.P. Community Policing Coordinator or if designated, R.C.M.P. personnel, or the Hate and Race Based Incident Response Team shall arrange for critical incident debriefing of professional staff engaged in primary situation management including, if necessary, through the use of community resources. Source: University of Victoria Incident Response

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EAST KOOTENAY MULTICULTURAL ORGANIZATIONAL CHANGE COMMITTEE CRANBROOK, B. C.

HATE AND RACE BASED INCIDENT RESPONSE – TEAM ROLE AND RESPONSIBILITY IN THE COMMUNITY The Team includes the following agencies and/or individuals: R.C.M.P. R.C.M.P. Community Policing Coordinator

Stephanie Mount

(250) 489-3471 (250) 417-4231 direct

ANKORS

Gary Dalton

(250) 426-3383

ANTI-RACISM AND MULTICULTURAL PROGRAM

Mila Siguenza

(250) 426-2943

CRANBROOK & REGION CRITICAL INCIDENT RESPONSE TEAM

Mary Lindquist Bill Schollen

(250) 417-4225 (250) 426-1400

E.K. MULTICULTURAL ORGANIZATIONAL CHANGE COMMITTEE

Deb McPhee

(250) 417-1205

SOCIAL JUSTICE PROGRAM (Cranbrook District Teachers Assoc.)

Elaine Knudsgaard

(250) 489-3717

ST. MARY’S BAND ADMINISTRATION

Barb Hughes

(250) 426-5717

WOMEN’S RECOURCE CENTRE

(250) 426-2976

ROLE The Team’s role is to: ¾ Ensure that all members are familiar with the protocol and clear about their duties ¾ Collaborate to determine whether other community agency help is required ¾ Provide links to established community agencies ¾ Manage media inquiries and handle communication issues with the community at large ¾ Access and communicate a contact list of people and agencies currently available ¾ Arrange stress debriefing ¾ Assess the severity of the situation ¾ Establish the method to be used to call for assistance ¾ Assess procedures for diffusing and controlling the crisis ¾ Know when to hand over the incident to outside experts ¾ Debriefing by Team and decide on further actions.

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EAST KOOTENAY MULTICULTURAL ORGANIZATIONAL CHANGE COMMITTEE CRANBROOK, B. C.

ACTIVATE THE TEAM (The Team Leader will be determined by the members of the Team) The Team Leader will: ¾ Call the Team for a meeting ¾ Implement an appropriate plan of action taking into consideration both the wishes of the victim(s) and the family ¾ Determine what needs to be done ¾ Clarify each person’s task ¾ Ensure confidentiality is maintained ¾ Identify members of the community that may be affected by the incident ¾ Assess need for additional counseling support and outside resources and appropriate referrals ¾ Bring in additional support staff, as required ¾ Implement planning for Critical Incident Stress debriefing ¾ Inform all Team members who were unable to attend the meeting and outline plan of action. GATHERING THE FACTS The Team Leader will: ¾ Confirm the alleged Hate and Race Based incident with appropriate sources ¾ Collect information on the Hate and Race Based incident including verification of details, identification of individuals involved, evaluation of emotional status and the response to the immediate safety needs. CONTACT WITH THE COMMUNITY The Team Leader will ensure that: ¾ The pre-determined media contact person is informed. (This individual will handle all media requests for information and arranges the press release, if necessary. The decision of the victim(s) and family about privacy of information must be respected and possible legal implications related to privacy issues must be considered.) TEAM REVIEW The Team Leader will: ¾ Review how well the protocol guided the actions ¾ Re-evaluate how well the actions taken were carried out ¾ Write letters of appreciation, as required. Source: Resource Guide for Schools, Ministry of Education 1998

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EAST KOOTENAY MULTICULTURAL ORGANIZATIONAL CHANGE COMMITTEE CRANBROOK, B. C.

HATE AND RACE BASED INCIDENT RESPONSE ORGANIZATIONAL CHART R.C.M.P. COMMUNITY POLICING COORDINATOR

Hate and Race Based Response Team (250) 417-1205

Emergency Social Services (ESS)

Canadian Mental Health Association for Kootenay

Red Cross Salvation Army

School District #5

Superintendent Sec. Treasurer Safety Superv.

(250)489-3471 (250)417-4231 direct

Employment Community Organizations Contacts

Human Resources City of Cranbrook Individual Organizations/ Women’s Resource Agencies Centre

RCMP and C.P.Coordinator Social Justice Cranbrook Teachers Association

Kinette Club

Transition House *Ankors

Canadian Disaster Child Care Society

Anti-Racism and Multicultural Program St. John’s First Aid Women’s Resource Centre E.K. Multicultural Organization Change Committee

E.K. Amateur Radio Club

Cranbrook District Teachers Association (Social Justice)

Anti-racism and Multicultural Program

All local schools (Principals)

Ankors** Cranbrook Region Critical Incident Response Team

College Rockies Kootenay Region Métis Assoc.

Ministerial Association Crisis Line S.P.C.A. D.A.R.E.

St. Mary’s Band Administration

Police Victim Services

Citizens on Patrol St. Mary’s Band Administration

*HIV/AIDS Education

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EAST KOOTENAY MULTICULTURAL ORGANIZATIONAL CHANGE COMMITTEE CRANBROOK, B. C.

HATE AND RACE BASED INCIDENT RESPONSE INVOLVEMENT AND EDUCATION To stem hatred in society, individuals and organizations must work together. To facilitate this end, this Committee and partnering agencies will: ¾ Communicate information and developments to community members and victims, whenever possible ¾ Demonstrate to the community that law enforcement and victim assistance professionals are doing their jobs ¾ Meet with neighborhood groups, community leaders, and members of the targeted group to build community trust in the police department and victim services. ¾ Continue to raise awareness and educate the community about hate and race based activities and crimes ¾ Continue to build skills for individuals and communities to respond to hate and race based activities and crimes ¾ Support the work that is being done in the community

According to the British Columbia Human Rights Coalition there are four step to responding to racism in the work place: prevention, representation, remedies and community development. ¾ Prevention: Making sure the necessary education is done in your organization, company, union or community to help people understand the nature of prejudice and the definition of racism. Assuring that wherever you work or provide services there is an anti-racism policy in place with complaint procedures and appropriate remedies. Educating your colleagues and the community at large in proactive measures to achieve equality such as employment and education equity. Working with community groups, municipalities, and the media to identify and eliminate organized hate groups. ¾ Representation: Make sure that victims of racism can take advantage of their legal rights. Being able to determine the difference between a human rights complaint and a crime. Knowing when to refer to the Victims Services Division, the police, the Hate Crime Unit, the Human Rights coalition, etc. Knowing how to refer a victim of racism to an appropriate advocate. ¾ Remedies: Assisting the victim of racism in selecting a remedy that will restore his or hr dignity that everyone in the community can learn from and that will work towards preventing the incident from reoccurring. ¾ Community Development: Working with the whole community to improve the rights if victims of racism and to move to an outcome of equality. B.C. Human Rights Coalition

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EAST KOOTENAY MULTICULTURAL ORGANIZATIONAL CHANGE COMMITTEE CRANBROOK, B. C.

Education is a key component in building a safer community, in which present and future generations live in harmony and in which individual rights are respected and cultural diversity is appreciated. Education is also a critical component in diffusing and eliminating racism, hate crimes and cultural alienation. For information regarding current educational programs contact: ¾ ¾ ¾ ¾

CDTA Social Justice Program Mount Baker Secondary School Social Justice Program Parkland Junior Secondary School Social Justice Program Women’s Center Antiracism and Multicultural Program

(250) 489-3717 (250) 426-5241 ext 624 (250) 426-3327 (250) 426-2943

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EAST KOOTENAY MULTICULTURAL ORGANIZATIONAL CHANGE COMMITTEE CRANBROOK, B. C. APPENDIX 1

EAST KOOTENAY MULTICULTURAL ORGANIZATIONAL CHANGE COMMITTEE MISSION STATEMENT 9 Working for a caring community to diffuse and eliminate racism, hate crimes and cultural alienation. 9 To have a hate-free community in which present and future generations live in harmony, in which individual rights are respected and cultural diversity is appreciated.

GOALS AND OBJECTIVES OF THE COMMITTEE 9 To develop a response that provides links to existing organizations and that will outline the overall procedure(s) for providing service and support to victims of racist or hate-based incidents. 9 To build organizations and coalitions who work together to eliminate racism and hate in the community and to assist in the event of a Hate and Race Based incident.

HISTORY The newly formed Ministry of Community, Aboriginal and Woman’s Services replaces the former Ministry of Multiculturalism and Immigration, however the new name encompasses the Aboriginal, Multiculturalism, Immigration Programs, Division Settlement and Multicultural Branch. The primary goal of the B.C. Anti-racism and Multiculturalism Program (BCAMP) is the elimination of racism in British Columbia. Its objectives are: • • •

To develop community partnerships involving multiculturalism and anti-racism To provide critical responses to racism and hate incidents To provide multicultural and anti-racism education.

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EAST KOOTENAY MULTICULTURAL ORGANIZATIONAL CHANGE COMMITTEE CRANBROOK, B. C.

GOVERNMENT NEW INITIATIVE The Ministry of Community, Aboriginal and Women’s Services Settlement and Multicultural Branch approached the E.K. Multicultural Organizational Change Committee to be the local steering committee and develop a critical incident response mechanism to counter racism and race-based hate activity and support concrete action by local governments to build a safer community. The new anti-racism response strategy includes community response tools, training components, critical incident monitoring, liaison with the Hate Crime Team, and leadership to link the development of response mechanism at community, regional and provincial levels. To complement local anti-racism protocols, the Ministry will seek opportunities to support community-based public education projects that will focus on Multiculturalism and anti-racism issues. Under the Government’s new initiative, the roles and responsibilities of the Local and Municipal Steering Committees, together with the support of the community are to: ™ ™ ™ ™ ™ ™ ™ ™ ™

Co-ordinate response to incidents of racism Create and implement a Response Plan Provide direct support to victims Provide leadership Surveillance/Monitoring of race-based and hate activities – RCMP Forecast incidents based on monitoring – RCMP Enforce legislation - RCMP Provide anti-racism public education Co-ordinate media strategy.

The local potential partners will be: ™ ™ ™ ™ ™ ™ ™ ™ ™

Local Governments Police Schools Health Care providers Media First Nations Bands Community Organizations Aboriginal Organizations Volunteers.

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EAST KOOTENAY MULTICULTURAL ORGANIZATIONAL CHANGE COMMITTEE CRANBROOK, B. C. APPENDIX 2

LOCAL SUPPORT ORGANIZATIONS/AGENCIES The E.K. Multicultural Organizational Change Committee has partnered with the following organizations/agencies that provide services in case of a Hate and Race Based incident, a crime, or a major disaster.

Emergency Social Services (ESS) located at 329-30th Ave. S. Cranbrook, B.C. email:gcrebo@shaw.ca This is a Provincial emergency response program. ESS is those services required to preserve the well-being of people affected by an emergency or a disaster. Cranbrook Emergency Social Services (ESS) is a volunteer organization that includes representation from ESS, Canadian Red Cross, Salvation Army, Victims Services, Kooteany Haven Women’s Shelter, Canadian Disaster Child Care Society, Canadian Mental Health Association, and the S.P.C.A. Their duties, in times of emergency, are to care for evacuees. For 72 hours after a disaster ESS register evacuees and provide them with emergency food, clothing and shelter. They reunite families and friends who have been separated during a disaster and provide a 1-800 number for friends or family from around the world to phone for information on evacuees. They also provide childcare, counseling, first aid and pet care, if those services are required. Managing the hundreds of volunteers who come forward to assist in a disaster is also their mandate. The Justice Institute of British Columbia, the Salvation Army, the Canadian Red Cross, the Emergency Social Services Association (ESSA) and the Provincial Emergency Program offer training for ESS volunteers. (250)489-2381 (250)421-1137

In Cranbrook local partner agencies of ESS are: o o o o o o o o o o

Canadian Disaster Child Care Society (CDCC) Canadian Red Cross Cranbrook Ministerial Association E.K. Amateur Radio Club Kinette Club of Cranbrook Salvation Army S.P.C.A. St. John First Aid Transition House PoliceVictim Services

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EAST KOOTENAY MULTICULTURAL ORGANIZATIONAL CHANGE COMMITTEE CRANBROOK, B. C.

ESS-Canadian Disaster Child Care Society (CDCC) (250)489-5058

Donna Grobell 329-30th Ave. S., Cranbrook, B.C. email:gcebo@shaw.ca

This is a new agency which will eventually be established in Cranbrook. Currently this organization provides support in Edmonton and in the near future in Vancouver, to international refugees. Refugees and their children attend counseling. Actions of the care-giving volunteers are overseen by the professional staff of the Edmonton Centre for Survivors of Torture and Trauma. (ECSTT)

located at 42 – 6th Ave. S., Cranbrook, B.C. mvdemchuk@shaw.ca Mon. to Friday 10 AM to 2 PM – Medical equipment loan service.

ESS-Canadian Red Cross

(250)426-5105

Provincial Office (Kootenay) (250)365-3911 (250)365-6242 1-800-761-0099

located at 625 Columbia Avenue, Castlegar, B.C. V1N 1G9Operates on the fundamental principles of humanity, impartiality, neutrality, independence, voluntary services, unity and universality. Provides disaster first aid, water safety, international respect education, homecare, volunteer, links to other agencies, and home services. Community support during a disaster of any type. In the event of a critical incident assists the victim(s) as required.

ESS-E.K. Amateur Radio Club (250)427-5451

located at 9566 Pighin Road, Wycliffe, B.C. V1C 6H3 email: jrieberger@cyberlink.bc.ca

Provides radio communication between the incident location and the command centre in the community, national and/or international.

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EAST KOOTENAY MULTICULTURAL ORGANIZATIONAL CHANGE COMMITTEE CRANBROOK, B. C.

ESS-Kinette Club of Cranbrook (250)426-5269w (250)426-4788h

located at 1605-Mt. Pyramid Cranbrook, B.C. email: sjoubert2@shaw.ca Responds to community needs, i.e. accepts and performs designated duties as requested and required by the Director of ESS. Also donates cash if food supplies are down.

ESS-Ministerial Association (250)426-2022

located at 401-12th A., South, Cranbrook, B.C. email:jmlindq @cyberlink.bc.ca

Provides spiritual counseling as required.

located at 31- 11th Ave. South Cranbrook, B.C. email:jmlindq@cyberlink.bc.ca Police based victim support program. Services may include crisis intervention, emotional support, practical assistance, information on the progress of both the police investigation and the court case, court orientation and accompaniment if one has to testify in court, assistance in completing Criminal Injury Compensation Forms and Victim Impact statements, referrals for counseling, clean up, legal services and financial assistance.

ESS-Police Victim Services

(250)417-4225 1-877-869-0720

located at 122-7th Ave. South, Cranbrook, B.C. email: ginny_kristensen @can.salvationarmy.org Assists victims in whatever manner deemed appropriate. Assists with emergency accommodation, transportation, clothing, food, prescription assistance, etc. If the ESS response team is activated, the Salvation Army will take over after the initial 72 hours when government assistance is exhausted. Assistance including food and counseling can also be provided for emergency responders in any situation. Mandate stresses flexibility.

ESS-Salvation Army

(250)426-3612 (250)417-1741

ESS-S.P.C.A.

(250)426-6751

located at 3339 Hwy 3/95 Cranbrook, B.C.

Provides pet care during and after an incident.

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EAST KOOTENAY MULTICULTURAL ORGANIZATIONAL CHANGE COMMITTEE CRANBROOK, B. C.

ESS-St. John’s First Aid

(250)489-1347

located at 537 Hurray Ave. Cranbrook, B.C. V1C 4C2 Provide medical and emotional support, along with lay counseling.

located at 39 – 13th Ave. S., Cranbrook, B.C. e-mail:Kootenayhaven @cmha-ek.org Provides outreach support services for woman and children.

ESS-Transition House

(250)426-4887

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EAST KOOTENAY MULTICULTURAL ORGANIZATIONAL CHANGE COMMITTEE CRANBROOK, B. C.

OTHER COMMUNITY AGENCIES SEPARATE FROM EMERGENCY SOCIAL SERVICES-(ESS) ANKORS

(250)426-3383

Anti-Racism and Multicultural Program

(250)426-2943

Gary Dalton located at 205-14th Ave. S., Cranbrook , B.C. Email:ankorseast@telus.net OR info@ankors.bc.ca Provides support and advocacy for AIDS/HIV victims, prevention and education information, volunteer and networking opportunities in partnership with community stakeholders.

located at 32-13th Ave. South, Cranbrook, B.C. Provides lay counseling support. May include information sharing and problem solving. Will provide community translation services and multicultural youth education.

located at 39-13th Ave. South, (250)426-5222 Cranbrook, B.C. email: cmhakootenays.org Provides lay counseling, assists with medications, works with adults at risk and high risk youth.

Canadian Mental Health Association for Kootenay

(250)489-1271 H located at 712-28th Ave. S. (250)489-5200 W Cranbrook, B.C. Provides assistance to the R.C.M.P. in the detection and deterrence of crime. Mandate is to “Observe, Record and Report Only”.

Citizens on Patrol

located at 42 – 10th Ave. S., Cranbrook, B.C. email:montain @city.cranbrook.bc.ca An employee violence policy in place. In case of a hate/race incident the City immediately contacts the R.C.M.P. for assistance.

City of Cranbrook

(250)426-4211

College of the Rockies

(250)489-8248 located at 2700 College Way (250)489-8209 Cranbrook, B.C. Provides professional counseling and referral to appropriate agencies.

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EAST KOOTENAY MULTICULTURAL ORGANIZATIONAL CHANGE COMMITTEE CRANBROOK, B. C.

Cranbrook District Teachers Association (Social Justice)

(250)489-3717

located at 202, 11-4th Ave. South, Cranbrook, B.C.

Social Justice representatives raise awareness, support, and enhance the Social Justice initiatives of local schools, teachers and community groups.

Cranbrook & Region Critical Incident Response Team (250)417-4225 located at 31-11th Ave. South, (Bill Schollen, Mental Health) (250)426-1400 Cranbrook, B.C. A group of volunteers who are professionally trained in Critical Incident Stress Relief. The group defines a critical incident as any situation faced by an individual which causes them to experience unusually strong emotional reactions which have the potential to interfere with their ability to function. Because of the trauma associated with critical incidents, the normal coping mechanisms break down. The results can dramatically affect how a victim functions at work or at home. The Critical Incident Response Team provides debriefing meetings in order to reduce the impact of the critical incident and accelerate the normal recovery of normal people who are suffering through normal, but painful reactions to certain events. In addition to providing a supportive environment that allows participants to deal with stress reactions, the debriefing provides education about acute stress and its normal effects. The participants learn specific stress management techniques for coping with their responses.

Crisis Line

(250)426-8407

located at 39-13th Ave. South, Cranbrook, B.C.

Provides crisis intervention and support. located at 31-11th Ave. South, Cranbrook, B.C. Assists in the prevention of substance abuse amongst school-aged individuals, teaching alternatives to destructive behavior.

D.A.R.E. (Drug, Alcohol Research Education)

(250)417-4231

located at 264-28th Ave. N.W. Cranbrook, B.C. Has prepared this report, serves the community in multicultural issues and will continue with community education on Hate and Race Based incidents.

E.K. Multicultural Organizational Change Committee (250)417-1205

22


EAST KOOTENAY MULTICULTURAL ORGANIZATIONAL CHANGE COMMITTEE CRANBROOK, B. C.

Kootenay Region Metis Association

(250)426-0854 1-800-521-5119

located at 32A – 11th Ave. S., Cranbrook, B.C. V1C 2P1 aflp@shaw.ca

Provides personal assistance to victims.

School District # 5

(250)426-4201

located at 904 Industrial Rd. # 1 Cranbrook, B.C.

Crisis Response Plan objectives: • • • ¾ ¾ ¾ ¾

To provide assistance and support to students, staff and other members of the school community To minimize the disruption of a stable learning environment in the schools whenever an event has the potential for disruption and/or traumatizing students or staff Informing the victim of case progress information, specifically the status of the investigation, charges laid, release conditions Referrals to community agencies Assessing the needs of the victim and making the appropriate referrals within the community Referrals will be made directly by the worker if the victim is obviously traumatized and unable to make the necessary arrangement him/herself Assistance to police and follow up on death notification to next of kin. School District # 5

St. Mary’s Band Administration

(250) 426-5717

located at 7468 Mission Road, Cranbrook, B.C. St. Mary’s Band Administration provides services to Ktunaxa citizens who are members of St. Mary’s Indian Band. In addition they also provide relevant resources and expertise to other Aboriginal peoples and the community at large. located at 32-13th Ave. S., Cranbrook, B.C. Provides lay counseling, and works to change political, social and economic situations which discriminate against women

Women’s Resource Centre

(250)426-2976

23


EAST KOOTENAY MULTICULTURAL ORGANIZATIONAL CHANGE COMMITTEE CRANBROOK, B. C. APPENDIX 3

LOCAL SUPPORT ORGANIZATIONS/AGENCIES CONTACT TELEPHONE NUMBERS AND LOCATIONS Please note that the HATE AND RACE BASED INCIDENT RESPONSE TEAM * organizations may be contacted directly. *R.C.M.P (250) 489-3471 *Community Policing Coordinator (250) 417-4231 direct

31-11th Ave. South, Cranbrook, B.C.

*Hate and Race Based Incident Response Team

(250) 417-1205

264-28th Ave. N.W. Cranbrook, B.C.

*ANKORS (Gary Dalton)

(250) 426-3383

205-14th Ave. South, Cranbrook, B. C.

(250) 426-2943

32-13th Ave. South, Cranbrook, B.C.

Canadian Disaster Child Care Society (CDCC)

(250) 489-5058

329-30th Ave. South, Cranbrook, B.C.

Canadian Mental Health Association for Kootenay

(250) 426-1400 (250) 426-5222

39-13th Ave. South, Cranbrook, B.C.

Canadian Red Cross

(250) 426-5105 1-800-761-0099

42-6th Ave. South, Cranbrook, B.C.

Citizens on Patrol

(250) 489-1271 H (250) 489-5200 W

712 – 28th Ave. South, Cranbrook, B.C.

City of Cranbrook

(250) 426-4211

42-10th Ave. South, Cranbrook, B.C.

College of the Rockies

(250) 489-2751 (250) 489-8248

2700-College Way Cranbrook, B.C.

Cranbrook District Teachers Association *(Social Justice Program)

(250) 489-3717

202, 11-4th Ave. South, Cranbrook, B.C.

*Anti-Racism & Multicultural Program (Mila Siguenza)

24


EAST KOOTENAY MULTICULTURAL ORGANIZATIONAL CHANGE COMMITTEE CRANBROOK, B. C. *Cranbrook & Region Critical Incident Response Team

(250) 417-4225 (250) 489-3471

31-11th Ave. South, Cranbrook, B.C.

Crisis Line

(250) 426-8407

D.A.R.E. (Drug, Alcohol (Research Education)

(250) 417-4231

39-13th Ave. South, Cranbrook, B.C. 31-11th Ave. South, Cranbrook, B.C.

E.K. Amateur Radio Club Joe Rieberger

(250) 427-5451

9566-Pighin Road, Wycliffe, B.C.

*E.K. Multicultural Organizational(250) 417-1205 Change Committee

264-28th Ave. N.W. Cranbrook, B.C.

Emergency Social Services (ESS)

(250) 489-2381 (250) 421-1137

329-30th Ave. South, Cranbrook, B.C.

Kinette Club of Cranbrook

(250) (250)

1605-Mt. Pyramid Cranbrook, B.C.

Kootenay Region Metis Association

(250) 426-0854 1-800-521-5119

32A-11th Ave. South, Cranbrook, B.C.

Ministerial Association

(250) 426-2022

401-12th Ave. South, Cranbrook, B.C.

Police Victim Services

(250) 417-4225 1-877-869-0720

31-1st Ave. South Cranbrook, B.C.

Salvation Army

(250) 426-3612 (250) 417-1741

122-7th Ave. South, Cranbrook, B.C.

School District # 5

(250) 426-4201

904-Industrial Rd. # 1 Cranbrook, B.C.

S.P.C.A.

(250) 426-6751

3339-Hwy 3/95 Cranbrook, B.C.

St. John’s First Aid

(250) 489-1347

537-Hurry Ave. Cranbrook, B.C.

426-5269W 426-4788H

25


EAST KOOTENAY MULTICULTURAL ORGANIZATIONAL CHANGE COMMITTEE CRANBROOK, B. C.

*St. Mary’s Band Administration

(250)

426-5717

7468 Mission Road, Cranbrook, B.C.

Transition House

(250) 426-4887

39-13th Ave. South, Cranbrook, B.C.

*Women’s Resource Centre

(250) 426-2976

32-13th Ave. South, Cranbrook, B.C.

26


EAST KOOTENAY MULTICULTURAL ORGANIZATIONAL CHANGE COMMITTEE CRANBROOK, B. C. APPENDIX 4

HATE AND RACE BASED INCIDENT RESPONSE HOUSING OF THE DOCUMENT IN CRANBROOK, B.C. Access Centre

100-Cranbrook St. North

(250) 426-1211

ANKORS

205-14th Ave. South

(250) 426-3383

Anti-racism & Multicultural Program

32-13th Ave. South

(250) 426-2943

Canadian Mental Health Association for Kootenay

39-13th Ave. South,

(250) 426-1400 (250) 426-5222

Canadian Red Cross

42-6th Ave. South,

(250) 426-5105

Chamber of Commerce

2279-Cranbrook Street North

(250) 426-5194

Citizens on Patrol

712-28th Ave. South

City of Cranbrook

42-10th Ave. South

(250) 489-1271 H (250) 489-5200 W (250) 426-4211

College of the Rockies

2700-College Way

(250) 489-2751

Cranbrook District Teachers Association (Social Justice)

202,11 -14th Ave. South

(250) 489-3717

Cranbrook Public Library

20-17th Ave. North

(250) 426-4063

Cranbrook Rec Plex

1777-2nd Street North

Cranbrook & Region Incident Response Team

31-11th Ave. South

(250) 489-3471

Crisis Line

39-13th Ave. South

(250) 426-8407

Daily Townsman

822-Cranbrook Street North

(250) 426-5201

E.K. Amateur Radio Club

9566-Pighin Rd. Wycliffe, B.C.

(250) 427-5451

(250) 489-0220 (250) 426-7328

27


EAST KOOTENAY MULTICULTURAL ORGANIZATIONAL CHANGE COMMITTEE CRANBROOK, B. C. E.K. Multicultural Organizational Change Committee

264-28th Ave. N.W.

(250) 426-5494

E.K. Regional Hospital

13-24th Ave. North

(250) 426-5281

Emergency Social Services

329-30th Ave. South

(250) 489-2381 (250) 421-1137

Family Centre

100,125-10th Ave. South

(250) 489-3114

Fire Hall # 1 Fire Hall # 2

37-11th Ave. South 2503-2nd Street South

(250) 426-2325 (250) 489-2211

Kinette Club

1605-Mt. Pyramid

(250) 426-5269W (250) 426-4788H

Kootenay Advertiser

1510-2nd Street North,

(250) 489-3455 1-800-665-2382

Kootenay Region Metis Association

32A-11th Ave. South

(250) 426-0854 1-800-521-5119

Ministerial Association

401-12th Ave. South

(250) 426-2022

Ministry Children and Families

100,117-10th Ave. South

(250) 426-4887

M.L.A. Bill Bennett

100 C-Cranbrook Street North

(250) 417-6022

Police Victim Services

31-11th Ave. South

(250) 417-4225 1-877-869-0720

Public Health(Health Unit)

1212-2nd Street North

(250) 426-1314

R.C.M.P. Community Policing Coordinator

31-11th Ave. South 31-11th Ave. South,

(250) 489-3471 (250) 417-4231

Salvation Army

122-7th Ave. South

(250) 426-3612

School District # 5

940-Industrial Road # 1

(250) 426-4201

Social Services

106,212-2nd Street North

(250) 426-1331

S.P.C.A.

3339-Hwy 3/95

(250) 426-6751

28


EAST KOOTENAY MULTICULTURAL ORGANIZATIONAL CHANGE COMMITTEE CRANBROOK, B. C.

St. John’s first Aid

537-Hurry Avenue

(250) 489-1347

St. Mary’s Band Administration

7468-Mission Road

(250) 426-5717

Tembec

4600-Cranbrook Street North

(250) 426-9273

Transition House

39-13th Ave. South

(250) 426-4887

Women’s Resource Centre

32-13th Ave. South

(250) 426-2976

29

Critical Incident Protocol: Cranbrook  

A Critical Incident Protocol is when community partners work together to identify a community-wide critical response to address racism and h...

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