SUPPLEMENTAL SPECIFICATIONS

STAFFING AND COMMUNICATION EXPECTATIONS

Staff Role

• Our staff will ensure that the property, including the buildings and operations, remains functional.

• Our staff are not trained as event staff and will not act as such, but they are excited to deliver an amazing experience for you and your guests as trained Eleven hospitality staff.

Staff Style • In keeping with Eleven’s unpretentious personality and the lodge’s rustic atmosphere, staff are likely to wear flannels instead of black tie attire. You can generally liken the level of formality to a fireside PBR ambiance instead of a goldplated, white-gloved presentation.

Communication Pathways

• The Lodge Manager will be responsible for communication with wedding planners and all wedding related questions, comments or planning.

• The Experience Manager will be responsible for planning the rest of the guests’ stay, including activities, rooming assignments, and travel logistics to the property.

• Wedding-related planning through the Lodge Manager can begin earlier, but the Experience Manager’s role planning on-property guest stays will begin 30 days out. We know that wedding planning involves extensive preparation and we want to ensure that you feel comfortable and supported through the entire process.

Communication Timing

• The Lodge Manager will connect with the wedding planner (and wedding party if necessary) at approximately 60 days out to ensure that everyone understands the inclusions and exclusions. At this point, the Lodge Manager can also field any other questions regarding the event and assist with pointing you in the right direction where necessary.

• The Experience Manager will connect with the wedding party and the guests staying at the property 30 days out to plan the entirety of their stay beyond the event, including itinerary, guest information forms, travel logistics, and more.

SWEET TEA STUDIOS

BUDGETARY EXPECTATIONS

Incidental Billing

• All incidental expenses accumulated during the stay will be charged to the final bill. In most cases, the wedding vendor expenses will be coordinated through the wedding planner and billed separately.

• All bar expenses will be paid upon checkout.