INNOVATION
WORKER EMPOWERMENT PROGRAM Factories in China face a difficult labor market and often struggle to retain workers for a variety of reasons. Based on numerous conversations with factory managers and workers over the past several years, Best Buy believes one factor is management’s inadequate response to the changing attitudes and expectations among the current generation of factory workers. Whereas previous generations prioritized maximizing their hours and pay to cover basic needs, many of today’s factory workers have expectations for career development and more of a work/life balance. When those expectations are not met, workers often seek employment elsewhere. This can have a negative impact on factory performance, a detrimental effect on the quality of products produced, and lessen the ability for a factory to be a reliable supplier. After conducting worker surveys at several factories in 2016-2017, Best Buy learned that a poor line-worker/line-supervisor relationship contributed to turnover. Further, the company believed that these poor relationships, which is one example of management not meeting the current generation’s
expectation for a more respectful workplace, indicate both a lack of soft skills and the potential for code violations related to humane treatment, worker feedback, and non-retaliation. These risks are further compounded by the lack of managerial training and coaching received by line supervisors, who are often still early in their careers and have yet to gain enough skills to effectively lead in the fast-paced, high-pressure environment of the factory floor. Best Buy developed a Worker Empowerment Program that sought to improve code compliance and reduce turnover by further developing the soft skills of line supervisors. The company believes its training program will help factories better compete for workers who are looking for a workplace that meets their expectations.
APPROACH AND SOLUTION In collaboration with its partner, Verite, Best Buy provided four training courses focused on managerial capabilities including Communication Skills and Conflict Management, Situational Leadership,
Comparison of Turnover Rates for the Untrained Group vs. Trained Group
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RESPONSIBLE BUSINESS ALLIANCE
