LATVIA Since one of the main targets of ECC Latvia is to provide consumers with information on their rights
EUROPEAN CONSUMER CENTRE LATVIA
and to help them solve possible problems in this area, in 2008 its staff continued to promote ECC-
EIROPAS PATĒRĒTĀJU INFORMĒŠANAS
Net and ECC Latvia’s activities and informed consumers about air passenger rights, e-commerce and other EU legislation.
CENTRS Kr. Valdemara Street 157-228 1013 Riga
Events At the International Tourism Fair ‘Balttour 2008’ in Riga, which attracted more than 12 000 visitors,
Director: Aija Gulbe
ECC Latvia distributed promotional material and leaflets on distance selling, e-commerce, complex
+371/6738 8625
tourism services and air passenger rights in the EU.
7 +371/6738 8625
The centre participated in the seminar on ‘Consumer Rights and Dwellings’ organised by the
info@ecclatvia.lv
Association for Protection of Consumer Interests.
www.ecclatvia.lv
A press conference on the premises of the EC Representation was organised by ECC Latvia on European Consumer Day, in cooperation with the Consumer Rights Protection Centre. The Director gave a presentation about the ECC and ECC-Net activities, consumer rights protection in the EU and the main cross-border consumer problems submitted to ECC Latvia. ECC Latvia participated in a seminar in Ventspils and in other seminars organised by Europe Direct and other EU networks in different parts of the country. During these events, ECC Latvia distributed brochures on e-commerce and air passenger rights and answered consumers’ questions about their rights. In September, representatives of ECC Latvia participated in the ‘European Union House Initiative’ at the open days of the European Commission Representation in the country to promote ECC-Net and inform consumers about their rights when shopping across borders.
Promotional activities ECC Latvia produced two leaflets in English – ‘Cancellation rights and guarantees in Latvia’ and a ‘Consumer guide for tourists visiting Latvia’ – that were distributed at different events. On International Consumer Day, the Director of ECC Latvia participated in a TV programme entitled ‘Good morning Latvia’ to inform consumers about their rights within the EU. In March, representatives of ECC Latvia participated in a regional TV programme to present ECC Latvia’s and ECC-Net activities and also e-commerce and air passenger rights within the EU.
Network activities ECC Latvia participated in two joint ECC-Net projects, one entitled ‘The European Online Marketplace: Consumer complaints 2007’, the other the ADR project 2008. ECC Latvia continued its collaboration with Latvian Radio where it participated in a discussion on ‘How to live better?’ informing citizens about e-commerce and their rights under EU law.
ADR/complaints In November, ECC Latvia organised the fourth Baltic Sea ADR seminar in Riga. The goal was to exchange best practice for development of ADR systems in the Baltic Sea countries and to facilitate efficient cooperation between ECCs and local ADRs.
2008 ANNUAL REPORT || The European Consumer Centres Network || 39