7. The good side of 360° feedback Following are the main positive aspects and advantages that the method can bring out. Improved Feedback From More Sources: Provides well-rounded feedback from peers, reporting staff, coworkers, and supervisors. This can be a definite improvement over feedback from a single individual. It’s a great advantage since it helps people in discovering how they do their work and if there are eventual differences from his or her personal view. These feedback provides much information and the nature of that information is often much rich. Team Development: Helps team members learn to work more effectively together. (Teams know more about how team members are performing than their supervisor.) Personal and Organizational Performance Development: 360 degree feedback is one of the best methods for understanding personal and organizational developmental needs. Responsibility for Career Development: For many reasons, organizations are no longer responsible for developing the careers of their employees, if they ever were. Multirater feedback can provide excellent information to an individual about what he/she needs to do to enhance his/her career. Additionally, many employees feel 360 degree feedback is more accurate, more reflective of their performance, and more validating than prior feedback from the supervisor alone. This makes the information more useful for both career and personal development. Reduced Discrimination Risk: When feedback comes from a number of individuals in various job functions, discrimination because of race, age, gender, and so on, is reduced. Improved Customer Service: Especially in feedback processes that involve the internal or external customer, each person receives valuable feedback about the quality of his product or services. This feedback should enable the individual to improve the quality, reliability, promptness, and comprehensiveness of these products and services. Training Needs Assessment: 360 degree feedback provides comprehensive information about organization training needs and thus allows planning for classes, cross-functional responsibilities, and cross-training. Permit people being honest: with its anonymous character people feel themselves free in expressing their opinions and worries.
EBC Consulting - http://www.ebcconsulting.com Feedback360 -- http://www.ebcconsulting.com/test-feedback-360.html
Pag. 9