TECH

TRENDS

Source: 2021 State of the Restaurant Industry Report from the National Restaurant Association.

Photo by Clay LeConey.

BABY BOOMERS (56-74)

GEN-XERS (40-55)

MILLENNIALS (24-39)

SEATING OPTION

GEN Z ADULTS (18-23)

Technology has surfaced as an important tool for restaurant operators to engage customers and take in orders with ease. In a tableservice environment, however, customers still want human interaction, according to the 2021 State of the Restaurant Industry Report. Sixty-four percent of customers prefer that a server take their order and bring them the bill. Only 36 percent prefer to do so through a tablet at the table or smart device.

ALL ONPREMISES CUSTOMERS

TABLESERVICE: TECHNOLOGY HAS ITS LIMITS

Traditional table service, where a server takes the order and brings the bill at the end of the meal

64%

45%

57%

67%

69%

Customers order food and beverages and pay the bill using either a computer tablet at the table or an app on their smartphone

36%

55%

43%

33%

31%