5: Value for money
We promise you: INFORMATION ON HOW WE SPEND MONEY • Annual information about rent setting and how East Thames compares to other landlords.
OPPORTUNITIES TO INFLUENCE HOW WE SPEND MONEY • A Housing Scrutiny Panel and customer groups who discuss value for money in relation to service areas and strategic decisions. • Opportunities for residents to get involved on panels to appoint contractors.
VALUE FOR MONEY IMPROVEMENT PLANS • An annual value for money plan which highlights the areas where we’re looking to save money, do more for less or invest in different services. This links in with our main strategies for the year. • Information on how our services compare with other London housing associations and social housing providers in terms of cost and performance.
A COMMITMENT TO DIVERSITY AND EQUALITY • A range of formats including paper surveys, online questionnaires and telephone surveys to check you are satisfied with our services and that they are good value for money.
East Thames Group | Report to residents 2011
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