*HQHUDO QHHGV UHVLGHQW SUR多OH Household types of new tenants
34.8%
13.7%
Age of new tenants
Ethnicity of new tenants
15.9%
39.5% 36.6%
31.7%
17.1% 2.7%
36.4%
Older people Single adult Multi adult - no children Lone parent Multi adult - with children
9.0% 2.1%
Under 18 18 - 24 years 25 - 59 years 60 - 74 years Over 75
7.1% 19.9%
27.8%
0.8% 5%
White British White other Black/Black British Asian/Asian British Mixed Chinese/other
6XSSRUWHG KRXVLQJ UHVLGHQW SUR多OH Household types of new tenants
Age of new tenants
Ethnicity of new tenants
4.1%
59.7%
89.0%
17.9% 6.3% 4.7%
16.3% 3.3%
Older people Single adult Multi adult - no children Lone parent Multi adult - with children
2.8%
Under 16 16 - 24 years 25 - 45 years 46 - 64 years Over 65
ETHNICITY OF STAFF We had 838 employees on 31 March 2009
3.5% 11% 45.9% 34.4% 4.9% 0.4%
41.6%
32.5%
11.1%
1.8% 9%
White British White other Black/Black British Asian/Asian British Mixed Chinese/other
COMPLAINTS & COMPLIMENTS: 2008-09 Total number of complaints received at stage 1: 662
White (385) Black/Asian British (29) Asian/Asian British (92) Mixed (288) Chinese (3) Other (41)
Number of complaints escalated to stage 2: 39 Number of complaints going to the Independent Housing Ombudsman Service: 2 (1 pending, 1 upheld) Number of complaints going to the CQC: 1 Total number of compliments received: 33 Total number of enquiries received: 228
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