Eastern Health Annual Performance Report 2010 - 2011
The 2010-11 objective, measure, indicators and results are outlined in the tables below.
2010-11 Objective: By March 31, 2011, Eastern Health will have improved clients’ and staff’s ability to navigate the health and community services system.
Measure: Improvement in ability to navigate the health and community services system Result: Ability to navigate the health and community services system improved but additional work required. 2010-11 Objective Indicators
Results
Identify criteria for developing measures
A number of initiatives have been undertaken to improve navigation, which include Aboriginal Patient Navigators, Peer and Nurse-led Navigators within the Cancer Care Program and a Central Intake process to simplify intake for some programs (e.g., Psychiatric Emergency Services at the Waterford Hospital). These initiatives have assisted people navigate the health and community services system. Identifying criteria for developing measures has begun but will need further refinement as the various initiatives evolve and new initiatives unfold. For example, an external evaluation was conducted of the Aboriginal Patient Navigators program that included key informant interviews with clients who have used the service, Aboriginal communities, and health care providers.
Develop measures to evaluate clients’ and staff ’s ability to navigate the health and community services system.
Given the varied nature of Eastern Health’s navigation initiatives, there are no set measures in place to evaluate clients’ and staff ’s ability to navigate the health and community services system; however, some evaluation has begun, which will enable some knowledge transfer for conducting further evaluations. In particular, an external agency completed an evaluation of the Aboriginal Patient Navigator program and recommended that the program continue, based on key informant interviews with clients who have used the service, Aboriginal communities, and health care providers.
Progress in this area supports all of government’s strategic directions.
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