S e p / P e r io d 7 2 0 1 4 - 1 5
C h ild r e n R e p o r te r : P e r c e n ta g e o f r e p o r ts s u b m itte d to S C R A b y th e d u e d a te .
5 5 5 4 6 6 8 9 7 7 7 6
4 2 2 8 8 3 4 1 8 9 4 8
.8 .6 .4 .4 .8 .6 .9 .0 .1 .0 .0 .0
% % % % % % % % % % % %
7 6 6 9 6 8 8 7 8 8 8
6 3 8 1 7 7 9 5 6 1 8
.5 % .3 % .6 % .4 % .5 % .0 % .3 % .0 % .7 % .1 % .2 % 0 .0 %
6 7 5 6 8 8 7 4 6 4 7 7
9 7 3 5 0 7 3 0 6 0 0 5
.7 .8 .6 .7 .0 .5 .7 .5 .7 .0 .8 .0
% % % % % % % % % % % %
9 9 7 5 8
6 0 6 7 1
.6 % .0 % .2 % .1 % .8 % 1 0 0 .0 %
120
100
80
60
40
20
2 0 1 3 /1 4
N a r r a tiv e
M ar
Feb
Jan
D ec
N ov
O ct
0 Sep
% % % % % % % % % % % %
2 0 1 4 /1 5
Aug
.5 .0 .0 .0 .5 .8 .0 .7 .0 .0 .2 .5
2 0 1 3 /1 4
Jul
2 4 5 9 0 1 3 6 4 1 5 1
2 0 1 2 /1 3
Jun
8 6 4 6 6 3 6 7 8 8 9 6
2 0 1 1 /1 2
M ay
Apr M ay Jun Jul Aug Sep O ct Nov Dec Jan Feb M ar
2 0 1 0 /1 1
Apr
P e r io d
2 0 1 4 /1 5
Im p r o v e m e n t A c tio n
2 of 18
H o m e c a r e : P e r c e n ta g e o f h o m e c a r e c lie n ts a g e d 6 5 + r e c e iv in g P e r s o n a l C a r e .
9 9 9 9 9 9
7 8 7 8 6 8
.9 % .0 % .8 % .2 % .8 % .1 % 1 0 0 .0 % 9 8 .0 % 9 8 .0 % 9 8 .0 % 9 9 .0 % 9 8 .5 %
9 9 9 9 9 9 9 9 9 9 9 9
9 9 9 9 9 9 9 8 9 8 9 8
.0 .0 .0 .0 .0 .0 .0 .7 .0 .7 .0 .6
% % % % % % % % % % % %
9 9 9 9 9 9 9 9 9 9 9 9
9 9 9 9 9 9 9 9 9 9 9 9
.0 .0 .0 .0 .0 .0 .0 .0 .0 .0 .0 .0
% % % % % % % % % % % %
9 9 9 9 9 9
9 9 9 9 9 9
.0 .0 .0 .0 .0 .0
% % % % % %
100 90 80 70 60 50 40 30 20 10
2 0 1 3 /1 4
N a r r a tiv e
M ar
Feb
Jan
D ec
N ov
O ct
0 Sep
% % % % % % % % % % % %
2 0 1 4 /1 5
Aug
.0 .6 .7 .7 .5 .8 .8 .7 .8 .6 .8 .2
2 0 1 3 /1 4
Jul
7 7 7 7 7 7 7 7 7 7 7 8
2 0 1 2 /1 3
Jun
9 9 9 9 9 9 9 9 9 9 9 9
2 0 1 1 /1 2
M ay
Apr M ay Jun Jul Aug Sep O ct Nov Dec Jan Feb M ar
2 0 1 0 /1 1
Apr
P e r io d
2 0 1 4 /1 5
Im p r o v e m e n t A c tio n
3 of 18
D o m e s tic N o is e C o m p la in ts : A v e r a g e tim e ( h o u r s ) b e tw e e n c o m p la in t a n d s ite v is it ( A n tis o c ia l B e h a v io u r A c t) P e r io d Apr M ay Jun Jul Aug Sep O ct Nov Dec Jan Feb M ar
2 0 1 0 /1 1 0 0 0 0 0 0 0 0 0 0 0 0
.8 .9 .7 .7 .7 .6 .8 .9 .8 .9 .8 .9
2 0 1 1 /1 2 0 0 0 1 1 1 1 0 0 0 0 0
.8 .9 .7 .0 .0 .4 .0 .9 .9 .9 .9 .6
2 0 1 2 /1 3 0 1 1 0 1 0 0 0 0 0 0 0
.6 .1 .0 .5 .3 .5 .8 .6 .8 .6 .7 .8
2 0 1 3 /1 4 0 0 0 1 0 0 0 0 0 0 0 0
.6 .9 .9 .0 .5 .5 .5 .6 .9 .7 .3 .6
1 .2
2 0 1 4 /1 5 0 0 0 0 0 0
.0 .0 .0 .0 .0 .0
1 .0
0 .8
0 .6
0 .4
0 .2
2 0 1 3 /1 4
M ar
Feb
Jan
D ec
N ov
O ct
2 0 1 4 /1 5
Im p r o v e m e n t A c tio n
N a r r a tiv e In d ic a t o r d r iv e n b y s e r v ic e r e q u e s t s r e c e iv e d
Sep
Aug
Jul
Jun
M ay
Apr
0 .0
N one
4 of 18
T r a d in g S ta n d a r d s C o m p la in ts : P e r c e n ta g e o f c o n s u m e r c o m p la in ts c o m p le te d w ith in 1 4 d a y s
6 5 7 6 7 5 5 6 6 8 8 6
5 2 3 9 5 8 3 8 3 4 0 6
.1 .2 .9 .4 .5 .8 .4 .9 .6 .1 .0 .7
% % % % % % % % % % % %
5 9 7 7 7 7 7 7 6 8 8 7
9 0 8 4 2 8 8 3 7 2 6 6
.6 .2 .5 .6 .1 .9 .9 .8 .2 .1 .3 .4
% % % % % % % % % % % %
6 6 8 8 7 6 7 8 6 8 8 8
9 0 2 4 6 9 3 3 7 4 2 3
.1 .3 .7 .7 .5 .4 .0 .3 .9 .2 .4 .6
% % % % % % % % % % % %
6 7 7 7 7 6
5 0 2 3 1 4
.0 .9 .0 .0 .0 .3
% % % % % %
90 80 70 60 50 40 30 20 10
2 0 1 3 /1 4
N a r r a tiv e
M ar
Feb
Jan
D ec
N ov
O ct
0 Sep
% % % % % % % % % % % %
2 0 1 4 /1 5
Aug
.4 .8 .9 .0 .8 .1 .3 .4 .2 .6 .1 .0
2 0 1 3 /1 4
Jul
4 8 5 8 3 7 3 2 1 1 9 4
2 0 1 2 /1 3
Jun
7 7 6 7 8 7 8 8 9 8 7 7
2 0 1 1 /1 2
M ay
Apr M ay Jun Jul Aug Sep O ct Nov Dec Jan Feb M ar
2 0 1 0 /1 1
Apr
P e r io d
2 0 1 4 /1 5
Im p r o v e m e n t A c tio n
5 of 18
B e n e fit A d m in is tr a tio n : A v e r a g e tim e ta k e n to p r o c e s s n e w c la im s a n d c h a n g e e v e n ts
1 1 1 1 1 1 1 1 1 1 1
5 7 6 3 4 5 5 5 2 7 2
.6 .1 .3 .2 .1 .7 .6 .8 .4 .3 .1 9 .9
1 1 1 1 2 1 2 2
2 6 3 7 0 8 5 4
.3 .2 .4 .5 .3 .6 .8 .2 0 .0 0 .0 8 .0 2 9 .5
1 3 3 4 3 2 2 1 1 1
8 7 1 0 1 5 7 6 5 3
.1 .6 .4 .5 .8 .3 .0 .6 .3 .5 2 .8 7 .6
2 0 1 4 /1 5 1 1 1 1
5 2 0 1
.0 .2 .8 .6 9 .3 1 1 .3
45 40 35 30 25 20 15 10 5
2 0 1 3 /1 4
N a r r a tiv e
M ar
Feb
Jan
D ec
N ov
O ct
Sep
0 Aug
.1 .5 .2 .1 .6 .1 .7 .6 .7 .3 .9 .9
2 0 1 3 /1 4
Jul
4 0 3 2 3 8 6 5 3 6 3 1
2 0 1 2 /1 3
Jun
1 1 1 1 1 1 1 1 1 1 1 1
2 0 1 1 /1 2
M ay
Apr M ay Jun Jul Aug Sep O ct Nov Dec Jan Feb M ar
2 0 1 0 /1 1
Apr
P e r io d
2 0 1 4 /1 5
Im p r o v e m e n t A c tio n
6 of 18
B e n e fit A d m in is tr a tio n : P e r c e n ta g e o f c la im s p r o c e s s e d a c c u r a te ly P e r io d Apr M ay Jun Jul Aug Sep O ct Nov Dec Jan Feb M ar
2 0 1 0 /1 1 9 9 9 9 9 9 9 9 9 9 9 9
5 7 9 7 6 8 7 3 3 0 5 3
.2 .9 .4 .6 .6 .6 .7 .7 .8 .0 .1 .1
% % % % % % % % % % % %
2 0 1 1 /1 2 0 .0 % 0 .0 % 9 1 .0 % 9 6 .2 % 8 8 .3 % 9 3 .6 % 9 4 .2 % 9 4 .0 % 9 6 .3 % 9 8 .9 % 9 7 .5 % 9 7 .0 %
2 0 1 2 /1 3 9 9 9 9 9 9 9 9
7 7 7 8 6 8 8 6
.4 % .5 % .8 % .6 % .1 % .7 % .3 % .0 % 0 .0 % 0 .0 % 0 .0 % 9 6 .9 %
2 0 1 3 /1 4 9 9 9 9 9
6 7 8 8 9
.8 % .5 % .7 % .8 % .4 % 1 0 0 .0 % 1 0 0 .0 % 1 0 0 .0 % 1 0 0 .0 % 9 7 .0 % 9 4 .3 % 9 8 .2 %
2 0 1 4 /1 5 9 7 .5 % 9 7 .2 % 1 0 0 .0 % 9 7 .9 % 9 9 .5 % 9 6 .4 %
120
100
80
60
40
20
2 0 1 3 /1 4
N a r r a tiv e
M ar
Feb
Jan
D ec
N ov
O ct
Sep
Aug
Jul
Jun
M ay
Apr
0
2 0 1 4 /1 5
Im p r o v e m e n t A c tio n
S lig h t ly b e lo w m o n t h ly t a r g e t . S t a f f r e m in d e d a b o u t im p o r t a n c e o f c o r r e c t p r o c e s s in g d a te s.
7 of 18
B e n e fit A d m in is tr a tio n : P e r c e n ta g e o f c la im s p r o c e s s e d w ith in 1 4 d a y s P e r io d Apr M ay Jun Jul Aug Sep O ct Nov Dec Jan Feb M ar
2 0 1 0 /1 1 7 8 9 9 9 8 7 8 8 8 8 7
8 8 2 4 3 9 7 2 5 0 3 7
.6 .7 .3 .4 .5 .1 .2 .4 .6 .1 .5 .9
% % % % % % % % % % % %
2 0 1 1 /1 2 8 8 9 8 7 7 8 8 9 8 9 7
6 0 1 5 9 9 1 5 0 1 0 9
.0 .0 .9 .8 .3 .1 .2 .0 .3 .2 .7 .9
% % % % % % % % % % % %
2 0 1 2 /1 3 8 8 8 7 6 7 6 7
1 2 6 0 5 1 3 2
.5 % .4 % .7 % .9 % .2 % .9 % .2 % .2 % 0 .0 % 0 .0 % 2 2 .8 % 2 6 .7 %
2 0 1 3 /1 4 1 2 3 3 3 3 2 5 5 4 4 6
9 6 7 5 3 9 8 4 1 1 8 7
.6 .7 .2 .6 .7 .8 .8 .3 .7 .2 .3 .4
% % % % % % % % % % % %
2 0 1 4 /1 5 6 6 8 8 8 7
5 7 6 1 9 7
.2 .7 .1 .6 .5 .7
% % % % % %
90 80 70 60 50 40 30 20 10
2 0 1 3 /1 4
N a r r a tiv e
M ar
Feb
Jan
D ec
N ov
O ct
Sep
Aug
Jul
Jun
M ay
Apr
0
2 0 1 4 /1 5
Im p r o v e m e n t A c tio n
B e lo w t a r g e t b u t w o r k in g o v e r t im e a n d p r io r it is in g m a il t o h e lp im p r o v e
8 of 18
C o u n c il T a x : P e r c e n ta g e o f C o u n c il T a x r e c e iv e d . P e r io d P P P P P P P P P P P P P
e e e e e e e e e e e e e
r io r io r io r io r io r io r io r io r io r io r io r io r io
d d d d d d d d d d d d d
2 0 1 0 /1 1 1 2 3 4 5 6 7 8 9 1 1 1 1
0 1 2 3
1 1 2 3 4 5 5 6 7 8 9 9 9
0 9 8 7 0 3 8 7 6 4 1 2 4
.8 .8 .4 .1 .8 .7 .7 .8 .9 .0 .1 .6 .2
% % % % % % % % % % % % %
2 0 1 1 /1 2 1 1 2 3 4 4 5 6 7 8 9 9 9
0 9 8 5 0 9 8 7 6 3 0 2 4
.8 .8 .4 .9 .9 .7 .6 .7 .6 .7 .7 .4 .3
% % % % % % % % % % % % %
2 0 1 2 /1 3 1 2 2 3 4 5 5 6 7
1 0 9 8 5 4 9 8 7
.8 % .4 % .2 % .0 % .3 % .2 % .5 % .6 % .5 % 0 .0 % 9 0 .7 % 9 2 .0 % 9 3 .8 %
2 0 1 3 /1 4 1 1 2 3 4 5 5 6 7 8 9 9 9
1 9 8 6 4 3 8 8 7 5 1 2 3
.4 .6 .5 .9 .1 .5 .8 .0 .2 .6 .4 .8 .7
% % % % % % % % % % % % %
2 0 1 4 /1 5 1 2 2 3 4 4 5
1 0 8 7 4 9 8
.7 .1 .8 .5 .7 .9 .9
% % % % % % %
100 90 80 70 60 50 40 30 20 10
N a r r a tiv e
P e r io d 1 3
P e r io d 1 2
P e r io d 1 1
P e r io d 1 0
2 0 1 4 /1 5
P e r io d 9
P e r io d 8
P e r io d 7
2 0 1 3 /1 4
P e r io d 6
P e r io d 5
P e r io d 4
P e r io d 3
P e r io d 2
P e r io d 1
0
Im p r o v e m e n t A c tio n
In t r o d u c in g m o r e f le x ib le c o lle c t io n p r o c e d u r e s m a y h a v e c o n t r ib u t e d t o t h e s lig h t in c r e a s e in c o lle c t io n .
9 of 18
In v o ic e s : P e r c e n ta g e p a id w ith in 3 0 c a le n d a r d a y s o f r e c e ip t.
9 8 8 8 8 8 8 9 8 8 7 9 9
4 2 2 8 4 6 9 1 7 6 5 2 3
.1 .4 .4 .6 .3 .9 .7 .2 .9 .6 .0 .9 .4
% % % % % % % % % % % % %
9 9 9 8 8 9 9 9 9 8 8 9 9
0 0 2 8 7 1 1 4 1 9 1 4 4
.0 .0 .9 .6 .1 .7 .3 .5 .6 .7 .1 .1 .3
% % % % % % % % % % % % %
9 9 9 9 8 8 8 9 9 8 7 9 9
1 3 4 3 8 7 8 0 4 9 9 3 2
.3 .1 .1 .1 .7 .1 .9 .1 .1 .6 .8 .6 .0
% % % % % % % % % % % % %
9 9 9 9 9 9 9
3 2 2 3 2 2 2
.0 .4 .2 .2 .6 .4 .4
% % % % % % %
90 80 70 60 50 40 30 20 10
N a r r a tiv e
P e r io d 1 3
2 0 1 4 /1 5
P e r io d 1 2
2 0 1 3 /1 4
P e r io d 1 1
0 P e r io d 1 0
% % % % % % % % % % % % %
P e r io d 9
.1 .4 .2 .0 .1 .1 .5 .2 .8 .8 .5 .7 .1
P e r io d 8
5 8 6 2 6 5 8 3 5 9 1 6 8
P e r io d 7
0 1 2 3
8 8 8 8 8 8 8 8 8 8 7 8 8
100
P e r io d 6
1 2 3 4 5 6 7 8 9 1 1 1 1
2 0 1 4 /1 5
P e r io d 5
d d d d d d d d d d d d d
2 0 1 3 /1 4
P e r io d 4
r io r io r io r io r io r io r io r io r io r io r io r io r io
2 0 1 2 /1 3
P e r io d 3
e e e e e e e e e e e e e
2 0 1 1 /1 2
P e r io d 2
P P P P P P P P P P P P P
2 0 1 0 /1 1
P e r io d 1
P e r io d
Im p r o v e m e n t A c tio n
10 of 18
A ll S to c k : P e r c e n ta g e o f r e - le ts w ith in 4 w e e k s P e r io d P P P P P P P P P P P P P
e e e e e e e e e e e e e
r io r io r io r io r io r io r io r io r io r io r io r io r io
d d d d d d d d d d d d d
2 0 1 0 /1 1 1 2 3 4 5 6 7 8 9 1 1 1 1
0 1 2 3
3 3 3 4 5 4 1 2 2 3 1 2 2
1 2 7 1 0 0 9 7 8 2 4 9 6
.6 .2 .6 .6 .0 .3 .8 .1 .6 .7 .4 .6 .8
% % % % % % % % % % % % %
2 0 1 1 /1 2 4 3 3 3 3 3 3 3 2 2 2 2 2
5 5 7 8 3 2 2 1 9 9 6 5 6
.1 .0 .3 .0 .9 .8 .6 .0 .8 .0 .4 .2 .1
% % % % % % % % % % % % %
2 0 1 2 /1 3 3 3 2 2 2 2 2 2 2 2 2 3 3
0 1 9 9 7 8 7 7 9 9 9 1 3
.6 .2 .4 .1 .9 .4 .1 .2 .4 .9 .4 .1 .5
% % % % % % % % % % % % %
2 0 1 3 /1 4 6 5 5 5 5 5 5 5 5 5 5 5 5
0 7 7 9 8 8 7 7 8 7 5 4 4
.0 .3 .3 .2 .9 .4 .9 .8 .9 .6 .5 .6 .4
% % % % % % % % % % % % %
2 0 1 4 /1 5 4 4 4 4 4 4 4
2 2 2 5 4 4 3
.4 .4 .7 .2 .3 .0 .6
% % % % % % %
70 60 50 40 30 20 10
N a r r a tiv e
P e r io d 1 3
P e r io d 1 2
P e r io d 1 1
P e r io d 1 0
2 0 1 4 /1 5
P e r io d 9
P e r io d 8
P e r io d 7
2 0 1 3 /1 4
P e r io d 6
P e r io d 5
P e r io d 4
P e r io d 3
P e r io d 2
P e r io d 1
0
Im p r o v e m e n t A c tio n
T h e p e r c e n t a g e o f p r o p e r t ie s r e - le t w it h in 4 w e e k s in 2 0 1 4 / 1 5 is 4 3 .6 % c o m p a r e d w it h t h e 3 0 1 3 / 1 4 e n d o f y e a r p e r f o r m a n c e o f 5 4 .4 % , 2 0 1 2 / 1 3 e n d o f y e a r p e r fo r m a n c e o f 3 3 .5 % a n d t h e 2 0 1 1 / 1 2 y e a r e n d p e r fo r m a n c e o f 2 6 .1 % a n d t h e 2 0 1 0 / 1 1 p e r f o r m a n c e o f 3 1 .9 % a n d t h e 2 0 1 3 / 1 4 t a r g e t o f 3 3 % . A n a ly s is in d ic a t e s t h a t a p r o p o r t io n o f r e - le t s w h ic h m is s e d t h e 4 w e e k t a r g e t w e r e r e - le t in 5 t o 8 w e e k s 3 4 .2 % . A f u r t h e r a n a ly s is o f t h e 5 t o 8 w e e k b a n d s h o w s t h a t 1 1 .4 % o f p r o p e r t ie s w e r e le t in 5 w e e k s 8 .4 % in 6 w e e k s , 8 .1 % in 7 w e e k s a n d 6 .3 % in 8 w e e k s . T h e a v e r a g e t im e t o r e - le t a C o u n c il h o u s e in E a s t A y r s h ir e is c u r r e n t ly 5 6 d a y s c o m p a r e d to 5 0 d a y s a t th e e n d o f 2 0 1 3 /1 4 , 6 3 d a y s a t th e e n d o f 2 0 1 2 /1 3 , 6 8 d a y s a t th e e n d o f 2 0 1 1 /1 2 , 6 0 d a y s a t th e e n d o f 2 0 1 0 /1 1 , 4 6 d a y s a t th e e n d o f 2 0 0 9 /1 0 , 4 9 d a y s a t th e e n d o f 2 0 0 8 / 0 9 a n d 4 8 d a y s in 2 0 0 7 / 0 8 .
11 of 18
H o m e le s s n e s s : N u m b e r o f p e o p le a s s e s s e d a s h o m e le s s o r p o te n tia lly h o m e le s s P e r io d P P P P P P P P P P P P P
e e e e e e e e e e e e e
r io r io r io r io r io r io r io r io r io r io r io r io r io
d d d d d d d d d d d d d
1 2 3 4 5 6 7 8 9 1 1 1 1
0 1 2 3
2 0 1 0 /1 1
2 0 1 1 /1 2
2 0 1 2 /1 3
2 0 1 3 /1 4
2 0 1 4 /1 5
5 4 6 6 4 4 4 4 4 3 5 4 5
5 3 4 4 5 6 4 3 4 2 3 3 4
4 4 2 3 3 3 3 3 3
1 1 1 2 2
3 2 4 2 3 3 2
9 4 8 3 9 9 5 6 7 4 1 1 3
0 2 6 3 0 2 0 8 6 8 5 5 0
0 9 7 6 7 6 4 4 5 4
25 43 17
7 8 7 3 1 6
1 1 3 1 2 2 1
9 1 1 0 2 6 9
3 2 5 5 3 3 1
50 45 40 35 30 25 20 15 10 5
N a r r a tiv e T p p o a 2 o
P e r io d 1 3
P e r io d 1 2
P e r io d 1 1
P e r io d 1 0
2 0 1 4 /1 5
P e r io d 9
P e r io d 8
P e r io d 7
2 0 1 3 /1 4
P e r io d 6
P e r io d 5
P e r io d 4
P e r io d 3
P e r io d 2
P e r io d 1
0
Im p r o v e m e n t A c tio n
h e le v e l o f h o m e le s s a s s e s s m e n t s u n d e r t a k e n is a f f e c t e d b y t h e le v e l o f r e s e n t a t io n s t o t h e H o u s in g O p t io n s T e a m . It s h o u ld b e n o t e d t h a t w it h a ll c a s e s r e s e n t in g a s h o m e le s s t h e r e is a p r o c e s s t im e la g . C u m u la t iv e a s s e s s e d a s h o m e le s s r p o t e n t ia lly h o m e le s s in 2 0 1 3 / 1 4 a r e 2 1 2 . T h e a v e r a g e n u m b e r o f h o m e le s s s s e s s m e n t s in 2 0 1 4 / 1 5 is 3 0 .2 c o m p a r e d w it h 1 8 in 2 0 1 3 / 1 4 , 3 2 in 2 0 1 2 / 1 3 , 4 2 in 0 1 1 / 1 2 a n d 5 0 in 2 0 0 1 0 / 1 1 . A ll c lie n t s id e n t if ie d a s n o t b e in g h o m e le s s a t t h e t im e f p r e s e n t a t io n a r e p r o v id e d w it h in f o r m a t io n a n d a d v ic e t o p r e v e n t h o m e le s s n e s s .
12 of 18
H o m e le s s n e s s : P e r c e n ta g e o f r e p e a t h o m e le s s n e s s w ith in o n e y e a r P e r io d P P P P P P P P P P P P P
e e e e e e e e e e e e e
r io r io r io r io r io r io r io r io r io r io r io r io r io
d d d d d d d d d d d d d
2 0 1 0 /1 1 1 2 3 4 5 6 7 8 9 1 1 1 1
4 3 4 5 4
0 1 2 3
.9 % .7 % .6 % .0 % .2 % 1 1 .9 % 4 .3 % 1 0 .9 % 1 0 .6 % 2 .9 % 5 .9 % 7 .3 % 7 .5 %
2 0 1 1 /1 2 1 0 .0 % 3 .3 % 1 3 .0 % 9 .3 % 8 .0 % 5 .2 % 7 .5 % 2 .6 % 4 .3 % 0 .0 % 2 .9 % 0 .0 % 1 0 .0 %
2 0 1 2 /1 3 0 5 3 2 8 2 2 8 0 0 0 9 5
.0 .6 .7 .8 .1 .8 .9 .0 .0 .0 .0 .3 .9
% % % % % % % % % % % % %
2 0 1 3 /1 4 0 0 0 0 0 0 0 0
.0 % .0 % .0 % .0 % .0 % .0 % .0 % .0 % 1 2 .9 % 1 0 .0 % 4 .5 % 3 .8 % 1 0 .5 %
2 0 1 4 /1 5 9 0 4 4 0 3 0
.1 .0 .4 .0 .0 .0 .0
% % % % % % %
14 12 10 8 6 4 2
N a r r a tiv e
P e r io d 1 3
P e r io d 1 2
P e r io d 1 1
P e r io d 1 0
2 0 1 4 /1 5
P e r io d 9
P e r io d 8
P e r io d 7
2 0 1 3 /1 4
P e r io d 6
P e r io d 5
P e r io d 4
P e r io d 3
P e r io d 2
P e r io d 1
0
Im p r o v e m e n t A c tio n
T h is f ig u r e f lu c t u a t e s t h r o u g h o u t t h e y e a r a n d c a n b e a f f e c t e d d is p r o p o r t io n a lly b y a r e la t iv e ly s m a ll n u m b e r o f r e p e a t e d h o m e le s s r e p r e s e n t a t io n s . In 2 0 1 2 / 1 3 t h e r e h a v e b e e n 7 r e p e a t h o m e le s s c a s e s . T h e c u r r e n t c u m u la t iv e r e p e a t h o m e le s s r a t e is 3 .3 % T h e c u r r e n t c u m u la t iv e r e p e a t h o m e le s s f ig u r e is lo w e r t h a n t h e 2 0 1 3 / 1 4 t a r g e t o f 7 % . H o u s in g t e a m s w ill c o n t in u e t o w o r k w it h t e n a n t s r e c e n t ly h o u s e d t o e n s u r e t h a t t h e y a r e a b le m a in t a in t h e ir t e n a n c ie s .
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R e p a ir s : P e r c e n ta g e o f h o u s in g r e p a ir s c o m p le te d o n th e fir s t v is it
9 9 9 9 9 9 9 9 9 9 9 9 9
6 5 5 4 4 4 4 5 5 5 4 4 4
.2 .4 .0 .9 .6 .5 .2 .8 .9 .9 .9 .5 .6
% % % % % % % % % % % % %
9 9 9 9 9 9 9 9 9 9 9 9 9
6 6 7 3 5 6 6 5 5 7 4 6 6
.3 .4 .1 .7 .0 .1 .0 .3 .1 .2 .1 .0 .2
% % % % % % % % % % % % %
9 9 9 9 9 9 9 9 9 9 9 9 9
4 5 4 6 6 6 6 7 5 4 6 6 7
.7 .5 .3 .5 .3 .0 .5 .0 .8 .0 .9 .1 .3
% % % % % % % % % % % % %
9 9 9 9 9 9 9
5 6 7 7 7 7 7
.9 .3 .5 .4 .9 .2 .1
% % % % % % %
90 80 70 60 50 40 30 20 10
N a r r a tiv e
P e r io d 1 3
2 0 1 4 /1 5
P e r io d 1 2
2 0 1 3 /1 4
P e r io d 1 1
0 P e r io d 1 0
% % % % % % % % % % % % %
P e r io d 9
.5 .8 .4 .1 .9 .6 .9 .8 .0 .7 .5 .6 .2
P e r io d 8
3 2 2 3 2 3 4 2 3 4 3 3 3
P e r io d 7
0 1 2 3
9 9 9 9 9 9 9 9 9 9 9 9 9
100
P e r io d 6
1 2 3 4 5 6 7 8 9 1 1 1 1
2 0 1 4 /1 5
P e r io d 5
d d d d d d d d d d d d d
2 0 1 3 /1 4
P e r io d 4
r io r io r io r io r io r io r io r io r io r io r io r io r io
2 0 1 2 /1 3
P e r io d 3
e e e e e e e e e e e e e
2 0 1 1 /1 2
P e r io d 2
P P P P P P P P P P P P P
2 0 1 0 /1 1
P e r io d 1
P e r io d
Im p r o v e m e n t A c tio n
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P la n n in g A p p lic a tio n s : P e r c e n ta g e o f h o u s e h o ld e r p la n n in g a p p lic a tio n s d e te r m in e d w ith in tw o m o n th s P e r io d Apr M ay Jun Jul Aug Sep O ct Nov Dec Jan Feb M ar
2 0 1 0 /1 1 7 9 8 8 8 7 9 8
8 2 3 8 6 3 6 3
.8 % .0 % .3 % .5 % .4 % .3 % .3 % .3 % 1 0 0 .0 % 9 3 .8 % 1 0 0 .0 % 1 0 0 .0 %
2 0 1 1 /1 2 3 5 7 4 4 6 5 6
5 3 3 1 6 2 2 1
.3 % .3 % .7 % .7 % .0 % .5 % .0 % .5 % 1 0 0 .0 % 7 1 .4 % 3 6 .4 % 4 5 .5 %
2 0 1 2 /1 3 3 5 8 8 9 8 8 9 6 9 9 9
7 2 0 8 2 3 3 2 6 0 0 1
.5 .6 .0 .9 .9 .3 .3 .8 .7 .9 .0 .0
% % % % % % % % % % % %
2 0 1 3 /1 4
2 0 1 4 /1 5
1 0 0 .0 % 1 0 0 .0 % 8 6 .7 % 8 8 .2 % 9 1 .0 % 8 5 .0 % 9 1 .7 % 8 0 .0 % 9 2 .9 % 5 4 .5 % 4 2 .9 % 8 1 .8 %
7 0 .0 % 7 0 .0 % 1 0 0 .0 % 8 6 .4 % 7 6 .2 % 7 5 .0 %
120
100
80
60
40
20
2 0 1 3 /1 4
N a r r a tiv e P e r f o r m a n c e a t s im ila r le v e l t o p r e v io u s m o n t h a n d b e lo w t a r g e t . T h is is p r im a r ily a t t r ib u t a b le t o s t a f f t a k in g a n n u a l s u m m e r le a v e d u r in g a r e c o g n is e d h o lid a y p e r io d .
M ar
Feb
Jan
D ec
N ov
O ct
Sep
Aug
Jul
Jun
M ay
Apr
0
2 0 1 4 /1 5
Im p r o v e m e n t A c tio n C o n t in u e w it h c u r r e n t im p r o v e m e n t p la n t o c o n s is t e n t ly im p r o v e p e r f o r m a n c e t o r a is e t h e s t a n d a r d s w it h in t h e S e r v ic e .
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P la n n in g A p p lic a tio n s : P e r c e n ta g e o f n o n - h o u s e h o ld e r p la n n in g a p p lic a tio n s d e te r m in e d w ith in tw o m o n th s P e r io d Apr M ay Jun Jul Aug Sep O ct Nov Dec Jan Feb M ar
2 0 1 0 /1 1 6 4 6 5 6 4 4 4 5 5 4 5
3 5 0 0 5 8 9 3 7 8 8 5
.6 .5 .0 .0 .5 .5 .0 .5 .1 .3 .6 .2
% % % % % % % % % % % %
2 0 1 1 /1 2 2 2 5 5 5 4 2 4 3 2 2 3
6 7 3 5 3 7 3 1 3 4 0 8
.5 .5 .5 .0 .7 .4 .9 .9 .3 .2 .0 .5
% % % % % % % % % % % %
2 0 1 2 /1 3 3 4 4 5 7 4 6 7 7 5 1 5
8 5 0 5 9 2 3 3 0 6 9 3
.5 .0 .4 .3 .2 .3 .6 .3 .0 .7 .2 .3
% % % % % % % % % % % %
2 0 1 3 /1 4 4 6 6 5 6 6 6 6 4 4 3 5
7 1 9 5 5 7 0 5 6 4 1 7
.3 .1 .7 .6 .8 .7 .9 .9 .4 .0 .2 .7
% % % % % % % % % % % %
2 0 1 4 /1 5 6 6 4 3 5 4
0 0 7 2 6 8
.7 .7 .6 .1 .8 .9
% % % % % %
70 60 50 40 30 20 10
2 0 1 3 /1 4
N a r r a tiv e S lig h t d r o p in p e r f o r m a n c e f r o m p r e v io u s m o n t h a n d b e lo w t a r g e t . T h is is p r im a r ily a t t r ib u t a b le t o s t a f f t a k in g a n n u a l s u m m e r le a v e d u r in g a r e c o g n is e d h o lid a y p e r io d .
M ar
Feb
Jan
D ec
N ov
O ct
Sep
Aug
Jul
Jun
M ay
Apr
0
2 0 1 4 /1 5
Im p r o v e m e n t A c tio n C o n t in u e w it h c u r r e n t im p r o v e m e n t p la n t o c o n s is t e n t ly im p r o v e p e r f o r m a n c e t o r a is e t h e s t a n d a r d s w it h in t h e S e r v ic e .
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A tte n d a n c e : P u p il A tte n d a n c e R a te s . P e r io d Apr M ay Jun Jul Aug Sep O ct Nov Dec Jan Feb M ar
2 0 1 0 /1 1
2 0 1 1 /1 2
2 0 1 2 /1 3
2 0 1 3 /1 4
2 0 1 4 /1 5
9 2 .9 % 9 3 .0 % 9 2 .8 % 0 .0 % 9 4 .3 % 9 4 .7 % 9 4 .5 % 9 4 .0 % 9 3 .3 % 9 3 .1 % 9 3 .2 % 9 3 .2 %
9 3 .2 % 9 3 .2 % 9 3 .0 % 0 .0 % 9 5 .0 % 9 4 .8 % 9 4 .4 % 9 4 .4 % 9 3 .6 % 9 3 .7 % 9 3 .8 % 9 3 .6 %
9 3 .8 % 9 3 .5 % 9 3 .5 % 0 .0 % 9 5 .1 % 9 4 .7 % 9 4 .5 % 9 4 .1 % 9 3 .7 % 9 3 .3 % 9 3 .5 % 9 3 .4 %
9 3 .5 % 9 3 .4 % 9 3 .4 % 0 .0 % 9 5 .3 % 9 5 .0 % 9 4 .9 % 9 4 .5 % 9 4 .2 % 9 4 .2 % 9 4 .1 % 9 4 .1 %
9 4 .1 % 9 3 .9 % 9 3 .9 % 0 .0 % 9 5 .4 % 9 4 .6 %
100 90 80 70 60 50 40 30 20 10
2 0 1 3 /1 4
N a r r a tiv e A t t e n d a n c e f o r t h e m o n t h o f S e p t e m b e r w a s 9 4 .6 % r a n g in g f r o m 9 2 .6 % in s e c o n d a r y s c h o o ls t o 9 6 .1 % in s p e c ia l s c h o o ls . T h e s e f ig u r e s a r e in lin e w it h s im ila r r e p o r t in g p e r io d s a n d r e f le c t t h e p a t t e r n s o f a t t e n d a n c e o v e r t h e c o u r s e o f t h e s c h o o l s e s s io n .
M ar
Feb
Jan
D ec
N ov
O ct
Sep
Aug
Jul
Jun
M ay
Apr
0
2 0 1 4 /1 5
Im p r o v e m e n t A c tio n S c h o o ls m u s t r e m a in v ig ila n t in m o n it o r in g a t t e n d a n c e in p a r t n e r s h ip w it h p a re n ts/ca re rs.
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E x c lu s io n s : N u m b e r o f e x c lu s io n in c id e n ts . P e r io d Apr M ay Jun Jul Aug Sep O ct Nov Dec Jan Feb M ar
2 0 1 0 /1 1
2 0 1 1 /1 2
2 0 1 2 /1 3
2 0 1 3 /1 4
2 0 1 4 /1 5
35 72 72 0 42 85 52 115 41 103 56 77
12 83 51 0 50 58 78 104 54 88 78 84
42 64 58 0 36 86 90 99 60 62 61 90
42 57 47 0 24 69 38 81 29 52 29 92
13 38 63 0 32 89
100 90 80 70 60 50 40 30 20 10
2 0 1 3 /1 4
N a r r a tiv e E x c lu s io n s in S e p t e m b e r s t a n d a t 8 9 , a n in c r e a s e o f t w e n t y in c id e n t s c o m p a r e d w it h t h e s a m e p e r io d la s t y e a r . E x c lu s io n s p e r 1 0 0 0 s t a n d a t 5 .6 a n in c r e a s e f r o m 4 .3 in t h e s a m e p e r io d la s t y e a r . F ig u r e s f o r b o t h m e a s u r e s a r e t h e h ig h e s t in t h e p a s t 5 y e a r s .
M ar
Feb
Jan
D ec
N ov
O ct
Sep
Aug
Jul
Jun
M ay
Apr
0
2 0 1 4 /1 5
Im p r o v e m e n t A c tio n S c h o o ls s h o u ld c o n t in u e t o im p le m e n t p o s it iv e b e h a v io u r s t r a t e g ie s a n d r e s t o r a t iv e p r a c t ic e s t o e n s u r e t h a t a ll c h ild r e n a n d y o u n g p e o p le b e n e f it f r o m s t r o n g p e r s o n a l d is c ip lin e a n d a c o m m it m e n t t o t h e ir le a r n in g .
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