ICT Services Handbook for new IIUM Student
2. 1.
Communication and Collaboration
Access and Login
3.
Application and portal
5. Teaching and Learning Software 4. Network and internet access
6. ICT help and support
INFORMATION TECHNOLOGY DIVISION
1
ACCESS AND LOGINS
All IIUM students are given a temporary pin number when they first register in IIUM. Students need to activate their temporary pin numbers and create their own secure and strong password.
How do I activate my pin number? Activation of pin numbers can be done at the following sites: 1.
IIUM Website
Student Resources
2. myIIUM student
Students’ matric numbers and activated pin numbers will be used to access most of the systems and applications in IIUM. Therefore, the first thing that you must do is to activate your temporary pin numbers.
2
COMMUNICATION AND COLLABORATION
E-mail What is my e-mail address? All students will be assigned an IIUM Live e-mail address. Your IIUM email address is in the following format: username@live.iium.edu.my
For new students, your e-mail address will be assigned to you in 2 weeks-time after your registration. Students have to check their IIUM Live e-mail address at the MyIIUM portal and activate the e-mail address in order to use it. Follow the following steps:
Step 2 – Click on Contact Information
Step 4 – Activate your e-mail address
Students who activate their IIUM Live e-mail account will get Microsoft Office for free. Students can download Office 365 and install it on their computers. In addition students will also get 1TB of free space on the OneDrive online storage.
3
APPLICATION AND PORTAL
The MyIIUM Portal (http://my.iium.edu.my ) is the gateway of information and resources for the IIUM community.
To log into the MyIIUM portal, use your matric number and password. The figure below shows some of the services and applications accessible through the portal:
• Course Information • Financial Information • Personal Information • Student Information • Examination & Results • News & Announcements • Personal advertisement
iTa’leem (http://italeem.iium.edu.my) – the e-learning platform for lecturers and students of IIUM. To access the website, use your IIUM E-mail username and password.
4
NETWORK AND INTERNET ACCESS
IIUM provides wireless services for students to access the Internet and online services. How do I get Wireless (WiFi) Internet access? IIUM offers wireless Internet access across the campus through the SSID or WiFi network name “IIUM-Student�. To get connected to IIUM-Student, follow the following steps:
To learn more and to configure wireless access for your Android smartphones and tablets, iPhones and iPads, go to our website: http://www.iium.edu.my/itd/services/wireless-iium/wireless-iium-overview
5
Teaching and Learning Software
IIUM students are eligible to download and install GENUINE copies of Microsoft software and developer tools for FREE from the Microsoft Developer Network Academic Alliance (MSDNAA) / DreamSpark: Microsoft software for teaching, learning and research. What is DreamSpark for academic institutions? DreamSpark for Academic Institutions is a Microsoft Program that supports technical education by providing access to Microsoft software for learning, teaching and research purposes.
How do i get access to DreamSpark?
For students, after you have activated your IIUM Live e-mail address, you will receive an e-mail from DreamSpark, which will give you instructions on how to activate your Dreamspark account. After you have activated your account, you can access the DreamSpark website to download software
What software applications are available for download? Some of the software available are: • • • • • • •
Windows Windows Microsoft Microsoft Microsoft Microsoft Microsoft
8.1 10 Project Visio Access OneNote Visual Studio
6
ICT Help & Support
ITD provides a one-stop ICT Customer Service Unit (ICervU) located at the ground floor of the ITD Office:
Opening hours: Monday – Thursday: 8.30am – 12.30pm, 2.30pm – 4.30pm Friday: 8.30am – 12.15pm, 2.45pm – 4.30pm
The One-stop ICT Customer Service Unit ( ICervU ) provides a central point of contact for IIUM staff and students to report all IT problems, queries and service requests associated with the services provided by ITD.
Self-service Service Desk System We provide a self-service Service Desk System (i-SDS) for you to request an ICT service or lodge a problem with us. The i-SDS is accessible at:
http://servicedesk.iium.edu.my/portal.php Submitting a ICT service request Step 1 – Go to the self-service i-SDS portal, choose “I am a student of IIUM” and click Next>>.
Step 2 – Fill in your username (matric no) and password.
Step 3 – Create a new ticket.
Step 4 – For “Please select a category of report”, choose “Submit a request for a service” in the drop down box.