ADVERTORIAL
SERVICE WITH A SMILE
WAYNE PETERS RECENTLY TOOK OVER AS FRANCHISEE OF JOYCE MAYNE ELECTRICS AND PROMISES TO DELIVER A GREAT SHOPPING EXPERIENCE.
TWELVE MONTHS AGO Wayne ‘Rex’ Peters moved from Toowoomba to Townsville to take over as Franchisee of Joyce Mayne Electrics – The Lakes. He brought with him a wealth of knowledge, customer service experience and enthusiasm. Not only has he been with Joyce Mayne for over five years, he has also worked in the retail industry for almost two decades. “I’ve worked in retail for a very long time,” Wayne says. “And I never get over it. I’m always meeting new people and I love seeing the smile on someone’s face when they have just purchased something they love.” But it’s not just Wayne’s experience and exceptional service that customers benefit from at Joyce Mayne, he also manages a team of experienced electrical customer service representatives who have detailed knowledge of the products they are selling.
“I’m always meeting new people and I love seeing the smile on someone’s face when they have just purchased something they love.” WAYNE PETERS
30 DUO MAGAZINE JANUARY 2015 duomagazine.com.au
“When you’re buying an electrical product there’s so much customers want to know,” Wayne explains. “Which is why I always get such great feedback about my team. On average, every sales employee has about eight years of industry experience and they know their products – you can’t beat that.” And customers also want competitive prices, which Wayne says is on offer at Joyce Mayne – The Lakes. He explains how the store is built on 1,400 square metres of land, which means they’re able to buy in bulk, at discounted prices, and pass these savings on to customers. It also means there’s plenty of parking available, making shopping easy and stress-free. “Joyce Mayne – The Lakes is renowned for its friendly customer service, great deals and easy accessibility,” Wayne says. “Customers always comment on how it is such a great place to shop, which is why, each month, on average 15,000 people choose us to purchase their products from.”
It’s always the perfect time to check out some of the most popular electrical products Wayne’s team has been selling. He says these are French door fridges, ultra high-definition and curved screen televisions, and the good ‘ole trusty vacuum cleaner. “The vacuum cleaner is something that is always in high demand, but it has come a long way over the years. People these days are after robotic vacuum cleaners – I guess anything that does the cleaning for you is going to sell like hot cakes!”
Joyce Mayne – The Lakes 1–3 Woodman Court West End Phone 4759 9900