Our Council is passionate about ser ving our community and c r e a t i n g a g r e a t p l a c e f o r a l l r e s i d e n t s t o l i v e . We s t r i v e to be open, honest and approachable for anyone seeking suppor t or assistance. Your first point of call for any enquiry is Council’s Customer Experience Centre on (02) 6801 4000. Dubbo Regional Council is committed to making our community a great place to live, work and play. Council is dedicated to providing first-rate support to the wider community via economic, environmental and social services. 1. How are my rates calculated? Council determines the combination of rates, charges, fees and pricing policies needed to fund the services it provides to the community. This is called a revenue policy. The revenue policy contains a rating structure that determines which rates and charges you have to pay and how they will be calculated. You can view the Revenue Policy on Council’s website. 2. When are Council meetings? Council generally meets on a monthly cycle on Mondays (except January). Extraordinary meetings are called when needed. Council meetings start at 5.30pm in the Civic Administration Building, Church Street, Dubbo and live streamed at webcast.dubbo.nsw.gov.au. 3. Where do I take stray animals? The Dubbo City Animal Shelter is located on Boothenba Road and can be contacted on (02) 6801 4640. The Shelter is a safe haven for lost and stray cats and dogs, keeping them protected until their owner (or a new owner) can be found. Fees apply for the release of impounded animals. Suitable unclaimed animals are re-homed through sales at the shelter. The Wellington Pound is located at the rear of the Wellington Works Depot on Amaroo Drive, and is also available to provide refuge to lost or stray animals. The Pound is not manned on a continuous basis. If access is required please call the Ranger on (02) 6801 4000 8.30am to 5.00pm Monday to Saturday. 4. What do I do if I think there is a leak on my property? Take a reading after the last person has gone to the toilet or brushed their teeth at night. Take a second reading before anyone uses any water in the morning. If no one has used any water overnight and the reading has changed, then you know there is a leak. Contact a plumber to locate and repair the leak. 5. What do I do if my water supply is interrupted? Council provides a 24-hour emergency after hours service. For water pressure, breaks and repairs call Council’s Customer Experience Centre on (02) 6801 4000. Residents will be connected to Council’s after hours service provider. The operator will ask questions such as the nature of the problem and the address to expedite dispatch of a service crew as soon as possible. 6. Is recycling available? For households within the kerbside collection area, your green waste and general waste bins are serviced weekly and your recycling bins are serviced fortnightly on the same day of the week. A map of collection days and a list of recyclables and green waste can be viewed on Council’s website. Recyclable drop-off centres where you can leave your recyclables free of charge are also
available at; Whylandra Waste and Recycling Centre, JR Richards and Sons in North Dubbo as well as transfer stations in the villages of Wongarbon, Ballimore and Eumungerie. 7. What do I do if I miss bin collection? You can drop domestic waste at the Whylandra Waste and Recycling Centre on Cooba Road for a charge per utility or small trailer. The Centre operates 8.00am to 5.00pm weekdays and 9.00am to 5.00pm on weekends and can be contacted on (02) 6801 4900. 8. Who do I contact if a tree needs to be maintained on my street or a park needs to be mowed? Council protects and maintains thousands of street trees in the Region’s urban areas and manages hundreds of hectares of parkland throughout Dubbo and Wellington. If you have a request for mowing, planting, pruning or removal of trees on Council lands contact Council’s Customer Experience Centre. The area will be assessed and any necessary work will be carried out by staff. 9. What do I do if there is a sewage overflow? Council maintains and repairs the treatment plants, pipes and pumping stations that supply water to and take sewage from households in the urban areas of Dubbo and Wellington. Council is responsible for the sewage pipes up to the first pipe joint within your property. If you notice a sewage overflow contact Council’s Customer Experience Centre. 10. Who do I report road, footpath and cycleway repairs to? For road, footpath and cycleway maintenance repairs please contact Council’s Customer Experience Centre. To report street lighting outages or faults contact Essential Energy on 13 20 80 or for traffic light faults contact Roads and Maritime Services Transport Management Centre on 131 700. 11. Who do I report pollution to? Concerns about pollution should be reported to Council’s Customer Experience Centre, or in the case of an emergency the Fire Brigade on 000. 12. Is Council responsible for inspecting public premises? Council is responsible for ensuring food outlets, beauty salons, pools and other registered public premises comply with statutory requirements to ensure health and safety standards are upheld at all times. For further information visit Council’s website. 13. What about lodging a development application? For comprehensive information on the process of lodging a development application and whether a DA is required visit Council’s website or contact Council’s Duty Planner between 1.00pm to 5.00pm via Council’s Customer Experience Centre. 14. How do I get the latest news and updates from Council? News, information and updates are regularly made available on Council’s website dubbo.nsw.gov.au, as well as in regular Council columns in the local newspaper.
(02) 6801 4000 Corner of Church and Darling Streets, Dubbo Corner of Nanima Crescent and Warne Street, Wellington PO BOX 81, Dubbo NSW 2830 dubbo.nsw.gov.au THE DUBBO REGION NEW RESIDENT GUIDE
PAGE 27