Corporate Flight Attendant News E-Letter Educating the community one news issue at a time. Volume 6, Issue 1
OCTOBER 2010
ISSN 1932-4464
Help! Help! My child is having an reaction to some food! What did you put in his salad? I told you he was allergic to
Our mission is to inform our loyal readers on today‘s issues that shape the corporate flight attendant. Customer satisfaction is our focus in our ongoing quest to exceed the goals for market, professional and personal growth. Each electronic publication is free to corporate flight attendants and aviation personnel throughout the world.
nuts!
Paula Kraft from Tastefully Yours Catering bring you the following series on Food Allergies. Do you remember the difference of a food intolerance and food allergy, in the August issue of this publication we addressed just that. A food intolerance is a mild symptom of a reaction to what you have ingested where a food allergy is a reaction and your immune system overreacts. Our next area in our series is the “BIG 8”, these are the 8 most common food allergies in which people have serious reactions. The following is not listed in any order of importance as reactions are different to each person. Dairy Allergy: Many people enjoy dairy products everyday and couldn't imagine meals without butter, cheese and milk. Unfortunately, being diagnosed with a dairy allergy means it's time to live life without "moo". Some people cannot tolerate milk because they lack the enzyme that breaks down lactose, the sugar found in milk. Milk from mammals including cows, goats, buffalo and sheep all contain lactose. People can react to low milligram amounts of milk proteins, equivalent to a few milliliters of whole milk. Cows’ milk allergy is the most common food allergy in young children and affects 2 to 7% of babies under one year of age. About 87% of children grow out of milk allergy by age 3. Symptoms are often mild but milk can cause anaphylactic reactions in some individuals. The following are some Ingredients to avoid when looking at food labels:
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curds
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milk solids
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lactalbumin
whey in all forms, whey protein hydrolysate is used a distillates for spirits, cider and wines
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caseinate, casein
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sodium caseinate
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cream, sour cream, sour cream solids
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whey solids
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buttermilk solids
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butter, butter fat, butter oil, butter acid, butter ester(s)
Corporate Flight Attendant News E-Letter
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milk in all forms (including condensed, derivative, dry, evaporated, goat’s milk and milk from other animals, low fat, malted, milkfat, nonfat, powder, milk protein hydrolysate, skimmed, solids, whole)
nuts! A series on food allergies by Paula Kraft
“I Will Fit Through That” Page 5
One’s Flight Attendant opinion on ASCERT Page 11
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Volume 6, Issue 1
http://www.hbacorp-easi.com/
ASCERT™
Business Aviation
CREWMEMBER EMERGENCY TRAINING ! AN ALTERNATIVE APPROACH Dr. Beau Altman, creator ofEMERGENCY FACTS® and EASI®TRAINING , and Advisors, are ™ his HBAcorp
Safety Briefing Card © ASA, LLC Olympia, WA
ASCERT
introducing an “alternative” initial and recurrent training for business aviation
Aviation Safety, Crisis and Emergency Response Training A Systems Approach to a Human Factors Course of Action
MEETS THE INTENT OF APPLICABLE AVIATION SAFETY TRAINING REGULATIONS AND IS-BAO “BEST PRACTICES” Value Proposition
Participant Benefits
Welcome Aboard! ASCERT is a budget-minded, Participants will be able to: intensive two-day training program presented in a workshop 1. Meet and document compliance with applicable format designed for today’s business aviation operations. FAR Parts 91, 135, international aviation regulations, and The curriculum is fundamental and interactive with a focus on IS-BAO “Best Practices.” human factors and state-of-the-art safety technology. Partici- 2. Define and apply to aviation operations the safety conpants bring to their flight operation an enhanced level of crisis cepts of hazard identification and minimum acceptable risk. and emergency response-ability, not just a paper certificate. 3. Review and practice Safety Management Systems and Crew/Passenger Resource Management (CPRM). ™ ASCERT differs from other training in curriculum, 4. Describe and show methods to deal with human factors teaching method, prestigious trainer/consultants, and by in emergencies including crisis and emergency stress offering these training alternatives: management and post traumatic stress disorder (PTSD). #1: Off-site: Recurrent Training. This powerful, two-day 5. Classify and perform different types and styles of open enrollment program delivers a nonspecific aircraft cur“situational leadership” and assertive communications. riculum which includes a take-back-to-the-hangar to-do list 6. Discuss and carry out strategies of decision-making for aircraft specific essentials. for crisis and emergency preparedness and response. 7. Identify and demonstrate how to employ emergency #2: On-site: Initial and Recurrent Training (Client’s hangar). equipment and procedures for his/her specific aircraft. Why not let us, that’s HBAcorp, with 30+ years experience in 8. Access and put into practice his/her knowledge of business aviation cabin emergency training, be your training aviation safety, crisis and emergency preparation and consultants. This alternative provides cost savings and overall response in the briefing room and on the flight mission. flexibility. We offer a unique consultant retainer schedule. We ™
will personalize ASCERT™ to your operation; the syllabus can be submitted to the FAA for approval, provide a trainer’s tool kit, and provide continuing ASCERT™ consultation.
Who Should Be Participants Anyone in flight operations, who in any way, is responsible for crew and passenger safety, including: ! ! ! !
Flight Attendants, Flight Technicians, and CSMs Chief Pilots and Line Pilots Schedulers and Dispatchers Aviation Managers and Directors
Fees: Two-day, ASCERT™ (major credit cards accepted) $ 1,650 - One participant $ 1,500 - Two or more (same company, same class) $ 1,350 - Self-employed (independent contractor) Special discounts for past FACTS attendees. Call for details or email: Beau.Altman@HBAcorp-EASI.com Location: Seattle, Washington – SEA Airport 2010 Dates: Call Aug 10-11, Sept 8-9,Dates and Oct 12-13 (open) for NEW
Visit our website: www.HBAcorp-EASI.com www.hbacorp-easi.com
HBAcorp • 3912 Oyster Bay Road NW • Olympia, WA 98502 • 1.877.HBA.EASI (422.3274) • Local 360.866.8336
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(Continues from page 1) Commonly Containing Dairy
Some Hidden Sources of Milk in a Catering or Restaurant Kitchen
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Beverages including milk, buttermilk, hot chocolate, "non-dairy" creamers
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Deli meat slicers are frequently used for both meat and cheese products.
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Baked goods including baking mixes and frostings
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Some brands of canned tuna fish contain casein, a milk protein.
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Spreads including butter, artificial butter flavor and many margarines (even some that say "non-dairy" on the label)
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Many non-dairy products contain casein (a milk derivative), listed on the ingredient labels.
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Some meats may contain casein as a binder. Check all labels carefully.
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Many restaurants put butter on steaks after they have been grilled to add extra flavor. The butter is not visible after it melts.
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Boxed dinners/foods such as macaroni and cheese, mashed potatoes, puddings, gravies, vegetables in cream, cheese or butter sauces, canned pasta meals
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Prepared meats including hot dogs, sausages and lunch meats
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Many types of chocolate (cocoa powder is dairy free)
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Caramel candies
These ingredients DO NOT contain milk and need not be restricted by someone avoiding milk: •
Calcium lactate
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Calcuium stearoyl lactylate
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Cocoa butter
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Cream of tartar
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Lactic acid (however, lactic acid starter culture may contain milk)
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Oleoresin
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Sodium lactate
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Sodium stearoyl lactylate
Milk Substitutes: Soy, rice, potato, almond, oat and coconut are all possible substitutes for cow's milk. If you aren't dealing with a soy allergy as well, soy milk is a good option. When fortified, contains roughly the same amount of calcium and vitamin D. Rice milk is also often fortified and, like soy milk, can usually be found at the regular grocery store. Potato milk is available in specialty food stores in powder form.
All FDA-regulated manufactured food products that contain milk as an ingredient are required by U.S. law to list the word “milk” on the product label. Egg Allergy: If you enjoy eggs for breakfast, an egg allergy can obviously change your typical menu. What is not quite as obvious is that the sandwiches, desserts and side dishes that you enjoy may also contain some form of egg. It is true eggs are very important parts of many prepared dishes. They provide air and leavening in cakes, supply liquid in cookie doughs and cake or muffin batters and add structure to breads and cakes. Very low doses of egg protein are reported to cause allergic reactions…from high microgram to low milligram. Ingredients to Avoid Watch for these egg based ingredients on food labels: •
albumin ( also spelled albumen)
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globulin
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lysozyme
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livetin
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silici albuminate
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Simplesse (Continues on page 8)
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Volume 6, Issue 1
“I Will Fit Through That”
The ‘Ins and Outs’ of Exit Windows
Plug type, two handles, one handle, covered handles, hinged, not hinged, small, large, round, oval. Wow, what a huge difference in corporate exit windows! The only common theme here is that they are all different. Therein lies the issue when discussing the operation of exit windows. Frankly, the same can be true with the location of exit windows as well. Let’s take a look at this and come up with a plan of attack. We all need a working knowledge of exit windows. which is NOT located directly over each exit Wouldn’t it be just great if they were all the same? window thus making it harder to find. Yes, it is Their use would be easy, their location would be labeled as all exit windows are, but finding that in the same for all aircraft and thus once you have the dark or in a smoke filled environment would be trained in one aircraft it would apply to all aircraft. challenging to say the least. Bombardier and That’s in a perfect world and unfortunately does Falcon aircraft have a more simple approach to not apply here. Each aircraft manufacturer sets operation with single release handles but many of their standard when incorporating exit window their windows are quite large and thus heavy. This design and the location of those windows. Many makes it easier for the evacuation, but harder to exit windows are located very early in the design initiate the process. Once finding the cover plate phase because of regulation requirements. They and pulling that release handle will allow the are placed in such a manner as to ensure that window to come in but you will then be required to interior designers work the seat placements find another set of handles to remove the window around them. There are also regulations as to how from the airframe. They are located on the sides of many exit windows are needed however in most the exit window or the top of the window and corporate jets do not fall under require quite an effort to pull in those regulations since they do most situations. The entire CFR Title 14 not have the seating capacity aviation community has gotten Aeronautics and Space which initiated those regulations. way past the mentality to twist PART 25 A couple of manufacturers have the actual exit window and throw Airworthiness Standards: increased the number of exit the window out. Depending on Transport Category Airplanes the situation, it may only cause windows beyond the regulation Section requirements in order to add a more safety issues to throw that safety element that sells more window out versus just placing § 25.807 aircraft since the general public, the window plug somewhere out to include the prospective of the way in the cabin. owners, think that having more of most things is Throwing an exit window out causing damage to better…read safer. So we have the gamut of the the top of the wing may cause a safety hazard number of exit windows, the gamut to the size and when exiting the aircraft or deploying a life raft for shape and the gamut to the operation of these example. windows as well. Let’s look at some operational And what about that life line? This cord that is issues. many times incorporated into the exit window sill Some exit windows have handles incorporated in the window and others have handles incorporated in the airframe that release latches that hold the exit window to the airframe. Because of interior design intentions, many of these latches/handles are covered by plates that mimic the interior and thus are hard to find, let alone when the cabin is dark or filled with smoke and passengers freaking out. Gulfstream exit windows, for example, have a leather cover plate that hides the release handle Corporate Flight Attendant News E-Letter
has caused much confusion as to its usefulness. In the last emergency training session that you went through, I’m sure that the instructor told you about that life line. The idea was that this line would be removed from that packet or bin located under the window sill and then stretched to the attachment point located on the top of the wing. This line would then be used as a hand hold while exiting the aircraft during an emergency. (Continues on page 9) 5
Volume 6, Issue 1
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(Continued from page 3) •
vitellin
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meringue or meringue powder
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Ingredients that begin with "ovo" (which is "egg" in latin) such as ovalbumin
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Egg glaze on things like croissants, and Danish, puff pastry
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Lecithin (E322), if made from egg Foods Commonly Containing Egg
• Beverages: coffee drinks with foam, wine (Note: Lysozym (produced from egg) used in wine and albumin (produced from egg) used as fining agent in wine and cider are unlikely to trigger adverse reactions. However Lysozym used for other purposes may trigger adverse reactions, root beer, beer, egg nog • Battered foods such as fish and chicken nuggets • Meatballs, meatloaf • Pasta and macaroni • Sauces and dressings: Salad dressings like hollandaise, bearnaise, mayonnaise, caesar dressing, cream sauces • Marshmallows (not common), marshmallow cream, cream fillings in candies and desserts • Marizapan
About the Author: Paul Kraft, founder and coowner of Tastefully Yours, has been in the food industry for over 38 years. She graduated with a BA in Food and Nutrition Sciences and Adult and Secondary Education. She received her Masters Degree in Food and Nutrition Sciences. She continues her education through the Culinary Institute of America and ComSource’s HACCP certified training programs. Always craving new information, she is constantly on the lookout for new and interesting topics to explore. She remains active in her industry by being a member of several different organizations including International Catering Association, National Association for Catering Executives, Women in Aviation International, Women in Corporate Aviation, National Association of the Self Employed, and Catersource. (To be continues in our next issue)
• Nougat All FDA-regulated manufactured food products that contain egg as an ingredient are required by U.S. law to list the word “egg” on the product label.
Food allergies affect close to 4% of the general population, or approximately 11 million Americans. Milk, eggs, peanuts, tree nuts, fish, shellfish, soy, and wheat account for 90% of all food-allergic reactions. There is no cure for food allergy; strict avoidance of the allergy-causing food is the key to preventing allergic reactions. According to “Food Allergy & Anaphylaxis Network”
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www.be princes s.com Corporate Flight Attendant News E-Letter
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(Continued from page 5) The practice of this process however, has shown that this line is either too short or way too long to use as a ‘hand hold’ for evacuation assistance. A more practical approach to this line might be used as a safety line to attach to a passenger or crewmember when initially deploying the life raft in a ditching scenario. It could also be used to tie the life raft’s lanyard to. In the ditching scenario, if done correctly, the life raft’s lanyard is attached to the aircraft (usually using a seat belt) and thus a person already has a handhold to assist in the evacuation process. The aircraft’s life line, if it actually attaches, could then be implemented when time permits for additional hand holds should the life raft need to stay attached to the aircraft and the aircraft stays afloat. Global
CONFUSION FACTOR: Are you confused yet? Just like the operation and location of the aircraft main cabin doors and the baggage compartment doors, exit windows are difficult to locate and operate. So, what does a person do? The key ingredient is training! Getting real life training, either in a simulator or in the actual airplane, is key to understanding the location and the operation of emergency window exits. Additionally, it is important that you pull an emergency window exit on the actual aircraft that you fly. History has shown that many times, the window has been caught behind replacement interior components only to find out that the window will NOT actually move nor be opened. What a tragedy! Once one recent training session, 3 out of the 4 exit windows on a Gulfstream IV did NOT Gulfstream open during a smoke filled scenario. What an embarrassment to the Operator and what a raised eyebrow to the FAA personnel that were there to witness such an event. On two of the windows, a recent interior replacement had caused a barrier for the window and on the other window, just the shear pressure of the pressurization system had caused a sealing of that window to the airframe. The last window worked however, and the evacuation drill was accomplished. There is lots to be said for making window exits a part of any real life training scenarios. So what happens if you can’t get that or you got your training using another type of aircraft? Here, you will at least need to interact with your flight crew for that aircraft. Getting someone who has had that training to provide you with a detailed instruction as to how to open the exit window and then mock practice to create location points or memory Falcon aids will greatly improve your chances should an actual emergency happen. Once you think you have it down, sit in your assigned seat and with your eyes closed, practice going to the exit window and find the lease handles to simulate the window removal. In an imperfect world of emergency window exits and an imperfect world of emergency training programs, it may be the best option you have. About the author: Randall Wood has a vast amount of experience in the education field relating to the aviation industry. He has over 27 years of teaching aviation subjects ranging from the most basic of pilot skills to Part 135 Operations. In the latter, he has been the Director of Operations and/or the Chief Pilot for several Part 135 companies and has enjoyed teaching all aspects of 135 operations from both a pilot and flight attendant standpoint. He specializes in 135 Operations Specifications and Emergency Training using current computer technology in all presentations and "hands-on" for emergency drills. Corporate Flight Attendant News E-Letter
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Challenger
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(770) 455-7002
Whether they're working for a Hollywood star or a Head of State, the world of the celebrity chef means little to them; yet these talented 'backroom' boys and girls consistently turn out exquisite food that would grace any Michelin-starred restaurant. Your high net worth passengers won't tolerate anything less than perfection when it comes to catering and the chef knows that as well as ruining your trip, a mistake could ruin his business. BlueSky News would like to know about your favorite caterer so that their online newsletter can share your recommendations with their readers. So here is what they would like to know: Simply tell us where they are in the world and what sets them apart from the rest - and we'll publish your comments right here. Maybe they've earned your admiration by going 'above and beyond the call of duty', or helped you out of a tight fix? We're not judging their culinary expertise; we're not qualified to do so. This is about customer service, professionalism and reliability. If you're taking the trouble to nominate your caterer, we think it follows that the standard of their cuisine and the quality of their produce adequately meets your, or your company's, criteria. Every catering company nominated will be name-checked (with a link to their website) and the company that receives the most recommendations by December 31st will be presented with the BlueSky Most Recommended Private Jet Caterer Of The Year award along with a complimentary advertising package to help promote their business through 2011. Send your recommendations to: jetcatereroftheyear@blueskynews.aero Corporate Flight Attendant News E-Letter
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Volume 6, Issue 1
ASCERT is an alternative recurrent training program designed to be a constantly revolving work in progress so that new information is presented every year. This sort of training is very relevant now as flight departments work on developing their own unique safety cultures as they complete their SMS certifications. By Deb Elam I recently had the fortune of being the first corporate flight attendant to attend the inaugural Seattle session of Dr. Beau Altman’s ASCERT program, which is a new crewmember emergency training designed to enhance the safety performance of any existing flight operation. ASCERT, which stands for Aviation Safety, Crisis and Emergency Response Training, was designed with the premise that attendees have already completed initial or recurrent at one of the industry standard vendors, such as FlightSafetyInternational, FACTS, or a flight department in-house training program. ASCERT then offers a brief review of the basics required for recurrent in compliance with applicable aviation regulations and IS-BAO SMS recommended Best Practices. The remainder of the two day training program primarily focuses upon the dynamics of human factors and safety systems in business aviation. The goal is to enhance the crewmember’s mental preparedness for crisis and emergency response. I found this approach to be unique to any training program I have ever attended.
• Assertive communications. • Situational leadership. • The roles of CRM & CPRM (Crew & Passenger Resource Management). • Professional help solutions to Post Traumatic Stress Disorder. For more information on ASCERT class schedules, instructors and curriculum, go to www.HBAcorp-EASI.com or call 1-877.422.3274. About the author: Deb Elam is a corporate flight attendant and a freelance writer. She is currently based in Las Vegas, NV and can be reached by email at debelam@gmail.com
I found ASCERT to excel in curriculum focus and scholastic foundation, but most importantly in the instructor/consultant varied backgrounds and presentation styles. I especially enjoyed and benefited from the crisis/emergency-based scenario simulations. These were done as round-table group dynamic exercises in which the trainers participated. The goal of these exercises was to practice and learn how human factors can affect the outcome of a crisis or emergency in some of the following areas: • Hazard and risk mitigation. • Crisis and emergency stress management. Corporate Flight Attendant News E-Letter
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