Modifying records
Modifying records After you generate a record, you can modify or update the information it contains. Use the following procedure to modify a record.
To modify a record 1 Open the relevant problem investigation as described in Viewing problem investigations on page 66. 2 Click the tab or field that contains the information that you want to update. 3 Make the appropriate changes. 4 Click Save.
Tracking costs Note
The Financials tab, from which you perform cost tracking, is available in the Classic view of the Problem Investigation form. The Financials tab on the Classic view of the Problem Investigation form shows the financial effect of the problem on a company or site. Knowing how much an unresolved problem costs helps you determine whether and when to perform a formal problem investigation. This tab displays Investigation Costs. If Asset Management is installed, this tab also displays Cost of CI Unavailability. You can record the cost involved in working on a problem investigation. If the problem investigation is related to an incident with CI unavailability, you can update the costs of CI unavailability.
Note The CI unavailability feature is available when BMC Remedy Asset Management is installed and is used to track both scheduled and unscheduled outages against CIs.
122 BMC Remedy Service Desk: Problem Management User Guide