CUSTOMER CERTIFICATE OF SATISFACTION NAME:________________________________________ CLAIM#:________________________ ADDRESS:_____________________________________________________________________ CITY: _________________________________________ STATE_________ZIP____________ The project for which CFRN Vendor,_______________________________________________, has provided services has been completed to my satisfaction. SIGNATURE:____________________________________ DATE:_________________ Please take a moment to complete the following about our Customer Service & Quality:
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Poor Expected Outstanding
Was the office staff courteous, polite and helpful? Was the estimator, who surveyed your job, prompt, courteous, polite and did he/she explain the process of completing your job? Was the installation staff neat, courteous, knowledgeable and professional? Did CFRN (a TradePRO Company) meet your expectations and did we communicate clearly during the completion process? What was your overall impression of how CFRN (a TradePRO Company) assisted you? On a scale of 1-‐10, with 10 being “MOST LIKELY”, please check Your response to the question:“I would recommend CFRN & 1 2 3 4 5 6 7 8 9 10
their flooring vendor to my friends, family, and colleagues.” 7. May we use you as a reference? …………………………………….. 8. Were you satisfied with the response you received from your insurance company? …………………………………….. 9. If your insurance agent was involved with your claim, were you satisfied with his/her response? ………………………………….. 10. If your adjuster was different from your agent, were you satisfied with his/her response? …………………………………….. 11. May we share with your insurance company? Comments: ……
588 Nashville Pike, Gallatin, TN 37066 P: 615-‐230-‐5966 F: 888-‐494-‐0085
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NO
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accounting@tradeprogroup.com certifiedflooringreplacement.com
CONFIDENTIAL. For intended recipient u se o nly © 2015.
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