1 minute read
NOLAN UPVC’S FOLLOWING
“We’re a Pilkington-approved partner, and having the IGU manufacturing capability allows us to offer both glazed and unglazed products,” Jason said. “This gives us greater control over lead times.
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“It also offers another benefit to our trade customers. For example, if they crack a unit onsite, they can have a replacement unit ready for them to collect within 30 minutes to an hour of them phoning the order through.”
growing the trade side.”
Greater control
Nolan UPVC supplies most of Wales and the Southwest corner of England, offering a complete range of products in PVC-U and aluminium to the trade.
Employing 84 members of staff, the company is one of the largest employees in Carmarthenshire. It manufactures up to 600 frames a week, and 1,000 sealed units from its own glass shop.
Nolan understands the critical importance of supplying customers with complete orders when they say they are going to be delivered. This promise is more important than turning round orders quickly, Jason said, which led to the company developing a three-week order turnaround strategy.
“Our customers are happy with a three-week turnaround because of the high OTIF – they would prefer to have everything in full on time when they expect it, rather than having, say, 75% of the orders a week earlier,” he said.
