want their $80,000 car to be skated.” In order to access these manuals, Fabris points his operators to a cloudbased platform where they have access right from their back pocket – their phone. Fabris emphasized that what you don’t want to do is sit a tower down, go over the manuals and expect them to retain that knowledge. He said, “The company meeting is not really the route to go in disseminating information.” Besides being capable of using their phones for EV research, towers must break the mindset that they are towing an ICE. He said, “We are creatures of habit. Towing an ICE unit is such a standard procedure that it has become ingrained. There has to be an awareness that you are towing an EV, which requires a different set of procedures.” With an ICE, for example, all a tower may have to figure out is how to get the vehicle into neutral and winch it on to their flatbed. However, with an EV, the tower may be required to use a jump pack to the 12 Volt system, create power to the accessories and computer, and then put it in tow mode, which releases the wheels. At ASAP Towing in Portland, Oregon, owner Alex Shopen says he carries four different jumper boxes. ASAP services EV calls from Honk and other call providers. He said, “Half the time, the electrical system is glitching out and it comes back to life with a charge. What’s critical to know is where those jump points are.” He mentioned the need for rigorous training, chat groups and youtube videos as a way for his drivers to gain knowledge. And what not to do, such as frying the electrical system. He said, “One of my jumper boxes includes a voltage regulator so as not to fry the computer on the EV. Putting a new computer in could cost $6000 to $8000 dollars, which could fall back on us if we are responsible.”
Work the non-traffic side - Stay Safe!
AmericanTowman.com | September 2021 • 25