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Appendix 5: Code of Practice Policy, Procedure and Practice Implications
• Referral Management Strategy. • Advocacy Policies: – Individual;
Implications of the Code include but are not exclusive to:
– Structural.
10.5.1 Implications for Policy
• Client Feedback and Grievance Policies.
• Definitions used in policy and procedure by services are consistent with the Code.
• Privacy and Confidentiality Policy.
• Mission Statement.
• Service Safety Plan:
• Duty of Care Policy.
• Work Force Development Policies:
– Occupational Health and Safety;
– Professional development and review;
– Risk Assessment and Safety Planning;
– Worker orientation include thorough understanding of fundamental concepts;
– Critical Incident;
– Training.
– Service Guidelines.
• Program/Service Descriptor.
• Responding to Breaches of Service Guidelines Policy.
• Access, Equity and Responsiveness Policies.
• Supervision and Debriefing Policies.
• Protocol or similar agreements with specialist services and key stakeholders.
10.5.2 Implications for Procedure
• Diversity Policies.
• Professional Development and Review. • Data Base/Resource of Relevant Services.
• Data Collection and Analysis Policies:
• Eligibility Criteria and Determination of Acceptance Procedure.
– Data Sharing. • Communication Strategy Policy:
• Procedure for ensuring service has current information regarding demographics of the local area and migration patterns.
– Internal; – External including wider community.
• Procedure regarding support of women without permanent residency.177
• Community Development and Research Policies. • Service Evaluation Policy and Framework. • Service Environment Policies.
• Procedure regarding working with interpreters.178 • Procedure for data collection and analysis — including data sharing.
• Children Policies: – Child safety and wellbeing;
• Procedures to facilitate community development activities and how and when research is undertaken and participated in.
– Child inclusive practice; – Child specific practice and advocacy. • Collaborative Practice and Integration Policy. • Victoria Police Policy.
• Procedure to ensure (potential) referring agencies have up to date information regarding the service.
• Child Protection Policy. • Protocol Development (and other similar agreement) Policies.
177
See Appendix 3 Women with Permanent Residency
178
See Appendix 3 Working with Interpreters
Code of Practice for Specialist Family Violence Services for Women and Children ‘Enhancing the safety of women and children in Victoria’
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