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PI T STOP
RESPONDING TO PAY RAISE REQUESTS
There’s an art to saying yes—and no BOTH FOR AN EMPLOYER AND AN EMPLOYEE, ONE OF THE MORE UNCOMFORTABLE
conversations to be had surrounds pay raises. Everyone wants to get paid more and employees often have to summon up the courage to make the request, says Jeff Haden, small business writer and contributing editor for Inc. “That’s a tough thing for most people to do. Understand that,” he says. So how should employers handle a pay raise request? What is the best way to say no? What is the best way to say yes? National Oil and Lube News spoke with Haden to find out. A S TO L D TO PA U L H O D O WA N I C
Understand Emotion, Counter with Objectivity Expect for pay raise conversations to be uncomfortable for you. It’s going to be
uncomfortable for the employee, but it’s going to be uncomfortable for you too. So the problem is it’s an emotional discussion for an employee. That
person has thought about it for a while. They’ve decided that they want a raise. In all likelihood they’re disgruntled in some way. They’re in an emotion-based place. So when they ask, don’t get defensive. Don’t push back. It’s an important discussion for that person, treat it that way. Say, “Great, tell me why you feel you deserve a raise.” Turn it back to the person, not in a bad way, but to hear what they’re thinking. The key is you have to actually sit back and listen. Don’t immediately jump in. If you do, it will make the employee feel like they haven’t been heard, which is important in that discussion regardless of the outcome. What you can’t do is to let the emotion drive the conversation. You shouldn’t consider or really discuss the person’s personal financial situation. The fact that the employee has several car payments shouldn’t be factored into the equation
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