2 minute read
What does an HOA Manager do?
Executive Director’s Message
By Fran Pawlak, CMCA®, AMS®, PCAM® Executive Director
A common question I receive regarding my job is “What does an HOA Manager do?”
This question is sometimes difficult to answer in a sentence or two, and so I would like to share what the expectations are for an HOA manager. A Homeowners Association Manager must be able to wear many hats to be successful. The HOA manager often serves as a pillar for your HOA, overseeing day-to-day operations and offering critical assistance to the Board of Directors. As such, it’s important their HOA manager demonstrates specific qualities and skills while managing the community. A typical HOA Association Manager is responsible for include, but are not limited to the following:
• Understand the HOA’s governing documents
• Ensure the HOA complies with federal, state, and local laws
• Help prepare the annual budget
• Ensure the HOA stays within budget
• Collects dues and assessments
• Oversees invoices, receivables, payables, and delinquencies
• Secure the right insurance policies
• Provide monthly management and financial reports to the Board
• Schedule and attend Board of Director meetings
• Document and keep records
• Enforce rules and regulations consistently
• Review policies and provide recommendations
• Reply to homeowner concerns and questions
• Keep residents updated through various communication outlets
• Maintain common areas and oversee projects
• Help facilitate Board elections
• Ensures taxes are prepared
• Advise the board on various matters and decisions
• Coordinate with professionals such as attorneys, accountants, reserve specialists, etc.
• Exhibits integrity, character and a good work ethic.
• Leads the team!
As you can see from the list above, an HOA manager wears many hats simultaneously! It is my hope that by sharing this list, you will have a greater understanding of the work that not only I do, but that would not be possible without the assistance of a great staff!
All the best,
