Capacity Building and Case Work
Products & Services Capacity Building Workshop for NGOs This workshop is aimed at the following: 1)
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to build capacity for NGOs to answer inquiries and provide advice related to unlawful discrimination and harassment. to build capacity for NGOs to assist and represent victims of unlawful discrimination and harassment to provide an understanding of the current laws related to unlawful discrimination to provide an understanding of the EOC complaint handling process and the role of a Representative Complainant (RC) which the NGOs may take on
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to provide an understanding related to the legal and cost impact of taking a case to the EOC and to courts
This workshop is best suited for NGOs serving clients with a potential of being discriminated against or harassed or those that are setting up or exploring the provision of advice, assistance or representation services to clients. For NGOs aiming to manage their own diversity issues in the organization, they shall enrol in workshops as detailed in the section titled “EO Training” above. Diversity Factor may provide workshops to qualified NGOs at discounted rates as a community service to the civil society.
Products & Services Individual Case Representation Diversity Factor has a wealth of combined experience of more than 15 years representing victims of unlawful discrimination and harassment at the EOC level and at litigations. We offer representation at the EOC level and at litigations at reasonable and affordable rates. Our experience and expertise in the complaint process contribute to the following in complaints represented by us: • • • • •
Detailed analysis of the case Clear formulation and/or analysis of allegations Understanding of the relevant legal provisions Advice on how and what to respond to in a complaint process The best interest of the client (individual or organization)
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Running legal arguments on behalf of the client Formulation and/or assessment of appropriate remedies sought
Our aim is to resolve the matter by way of conciliation (if possible, early conciliation) at the EOC level. Conciliation has proven to be the most cost-effective resolution of discrimination and harassment claims for both the aggrieved person and the respondent(s). At Diversity Factor, we work towards reasonable, equitable, amicable and speedy resolution of claims by way of conciliation. While complaints may drag on for months and perhaps years, our aim is to expedite resolution for the individual client to effect policy change, settlement and/or financial compensation wherever appropriate.
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