APC 2022 Program Guide

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after the conference.



We do not print or distribute our speakers’ presentations. They are provided for reference, note-taking, or to print before, during or Session presentations be accessed through the APC mobile app or in the ASAP Circle Group at asaporg.circle.so/s/apc22/ you are enrolled in ASAP’s PACE Certification, need proof of attendance in sessions for your or any other reason, please use the “Check-In” functionality in the mobile app. This will allow you to check into each session you attend. We cannot provide a record of your attendance in specific sessions if you do not use this function.

If you are looking to visit any theme parks, you’ll want to check out Disney’s multi-day tickets. Head to the My Disney Experience mobile app for details and reserve your pass! The APC Mobile App makes it simple to keep yourself organized and make the most of your conference experience. • Get important alerts • Create your personal schedule • Access session presentations • Network with fellow attendees Trouble downloading the app or have questions on how to use it? Visit us at the ASAP Lounge in the Coronado Foyer! APC MOBILE APPDOWNLOAD OUR APP HERE

A big thank you to our title sponsor, Dell Technologies, and to all our spotlight sessions and table solution providers. sure to check out the latest tools and solutions for your organizations. Around the world, office professionals are exploring new initiatives in today’s workplace by considering how their expertise and skills can be used in new and successful ways. It’s an exciting time for the profession with limitless opportunities for growth as more and more companies elevate your roles and offer creative ways to engage you in the work of your leadership teams. We couldn’t be more excited to be together again as a community. We hope you take advantage of this time together to meet new people, and build strong connections to support and challenge you throughout your career. HANDOUTS



are thrilled to welcome you to Orlando for the 2022 Administrative Professionals Conference!

3 2022 PROGRAM GUIDEapcevent.com2 2022 PROGRAM GUIDEapcevent.com Welcome from the APC Team Event Reminders Dear Colleagues,


~ The APC Team SPONSOR:TITLE APC Conference Pass = 1.3 CEUs (13 hours) APC Value Pass = 2.2 CEUs (22 hours) Executive Assistants Summit = 0.7 CEUs (7 hours) If you added individual workshops onto your Conference Pass: SUNDAY: Full Day Workshops = 0.6 CEUs (6 hours) SUNDAY/WEDNESDAY: Half-Day Workshops = 0.3 CEUs (3 hours) RHONDA SCHARF • Alexa is Stealing Your Job • Common Sense is NOT Common Practice LEE SILBER • Sunshine • Jimmy and The Kid CHRISSY SCIVICQUE • ELEVATE Admins: How to Raise the Bar and Achieve Excellence in Your Administrative Career • The Proactive Professional: How to Stop Playing Catch Up and Start Getting Ahead at Work (and in Life!) RUTH PEARCE • Be a Project Motivator: Unlock the Secrets of Strengths Based Project Management STEVE IWERSEN • The Porcupine Principles: How To Move Prickly People to Preferred Outcomes • The Porcupine Principles (Workbook) STARLA WEST • Bedside Success Journal • Powerful Personal Planning: A 5-Step Personal Strategic Planning System ALANA HILL • What’s Your Catalyst? The Power of Managed Change JAY FOREMAN • Greetings From Camp Wefowasa JOSHUA WASHINGTON • The Executive Asset - Increase Your Communication Ability, Elevate Your Value • The Mentality Of Success APC 2022 BOOKLIST TABLE OF CONTENTS 03 EVENT REMINDERS 04 GETTING AROUND 06 SPOTLIGHT SESSIONS SPOTLIGHT TABLES 07 KEYNOTES 08 &NETWORKINGSOCIALEVENTS 09 APC SCHEDULE 14 EA SUMMIT & PACE SCHEDULES 15 PACE CERTIFICATION 16 2022 ADVISORY BOARD WiFi FREE WIFI IS AVAILABLE THROUGHOUT EVENT AREA. NETWORK : APC at PASSWORDCoronadoAPC2022FL PRESENTATIONSSESSION AND

4 2022 PROGRAM GUIDEapcevent.com 5 2022 PROGRAM GUIDEapcevent.com 109872134 5 6 Sierra 1 23 1 2 3 1 2 LaPatioMesa TO GUEST RESTAURANTROOMSAND HOTEL Yucatan Monterrey Durango Laredo El Paso AcapulcoBajaCancun Veracruz A BallroomFiesta1-5 BallroomFiesta6-10 Coronado Ballroom Meals ReceptionWelcome& VERACRUZ FOYER Toluca Sonora LoungeASAP CORONADOFOYER Registration LactationRoomAB J K LH CDE FG QTSRP NM KEYNOTE Book Signing Veracruz KeynotesB Veracruz C Meals SHUTTLE PICK UP FOR TUESDAY NIGHT PARTY Getting AroundGetting Around ASAP LOUNGE Coronado Foyer BREAKOUT SESSION ROOMS Coronado H Coronado J Coronado K Coronado L Veracruz C Fiesta 1-5 Fiesta Monterrey6-10 EA SUMMIT Fiesta 1-5 HOUR OF POWER Durango REGISTRATION Coronado Foyer MEALS & RECEPTION Veracruz AB KEYNOTES Veracruz C KEYNOTE MEET & GREET Coronado FG LACTATION ROOM: Coronado ST PACE Coronado H SPOTLIGHT SESSIONS Coronado K Coronado L Coronado YucatanMonterreyJ FOOD, BEVERAGE & DINING OPTIONS El Mercado de Coronado COUNTER SERVICE Breakfast: 7:00AM – 11:00AM Grab and go, entrees, snacks, pastries Lunch: 11:30AM – 2:00PM Sandwiches, flatbreads, pastas, snacks, desserts Dinner: 5:00PM – 11:00PM Sandwiches, entrees, pasta, snacks, desserts Café COUNTERRixSERVICE 7:00AM – 12:00PM Grab and go sandwiches, salads, snacks, danish and dessert items and assorted non-alcoholic beverages Siestas Cantina COUNTER SERVICE Located near the Dig Site Pool area 10:00AM – 11:00PM Appetizers, salads, sandwiches, kid’s meals, alcoholic and non-alcoholic beverages


Three Bridges Bar & Grill to Go COUNTER SERVICE Order food to-go and set a pick-up time through the My Disney Experience mobile app Barcelona Lounge NO RESERVATIONS Breakfast: 6:30AM – 2:00PM Pastries, fruit, sandwiches, coffees Lounge: 3:00PM – 12:00AM Appetizers, cocktails, coffees, etc. Dahlia Lounge NO RESERVATIONS 5:00PM – 12:00AM Tapas, specialty cocktails, wines, beers, and non-alcoholic beverages Laguna Bar NO RESERVATIONS 5:00PM – 11:00PM Snacks, cocktails

Maya RESERVATIONSGrill RECOMMENDED Dinner: 5:00PM – 11:00PM Rix Sports Bar & Grill RESERVATIONS RECOMMENDED Breakfast: 7:00AM – 10:30AM Lunch: 11:00AM – 4:55PM Dinner: 5:00PM – 11:00PM Three Bridges Bar and Grill at Villa del Lago NO RESERVATIONS; FIRST-COME, FIRST-SEATED 4:30PM – 12:00AM Appetizers, salads, entrees, desserts, kid’s menu, known for their Sangria ToledoRESERVATIONS RECOMMENDED 5:00PM – 11:00PM Closed Monday & Tuesday Tapas, steak, and seafood


Spotlight Sessions & Tables

• Explore how you can contribute your skills, creativity, and expertise to support foreign policy Discover how you can represent America to the world

SUNDAY, SEPTEMBER 11 / 1:00PM-5:00PM MONDAY, SEPTEMBER 12 / 8:00AM-5:00PM TUESDAY, SEPTEMBER 13 / 8:00AM-3:30PM Connect with solution providers in the Coronado and Veracruz Foyers


Let’s Talk Tickets & Registration / Monterrey – Morgan Denton, CEO, Event Finders

Are you tasked with finding a reliable vendor/partner who can provide a corporate gifting solution and user-friendly product of customizable gift card options? This session will teach you exactly what factors are important in your gift card choices and how to be in control of your reward options from vendor selection to guaranteeing a happy employee experience.

Scan the QR code to sign up and become an ASAP member for FREE.

Continuing the Conversation: Understanding the Changing Dynamics of the Meetings & Events Industry / Coronado J – Michael Dominquez, President & CEO, Associated Luxury Hotels International

Hear from APC 2022 Sponsors about the latest technology and solutions to help you increase efficiency.

DOWNLOAD OUR MOBILE APP for our full list of Spotlight Table Sponsors and complete Spotlight Session descriptions.

The Seven Levels of Listening

WEDNESDAY, SEPTEMBER 14 / 10:45AM / Veracruz B

Remove the Stress and Hassel of Sourcing Hotels for Your Next Corporate Event / Yucatan

Elizabeth Lombardo, PhD

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Corporate Gift Card Products and Solutions: The Perfect Vendor Partnership / Coronado J – Matt Kerper, Chief Strategy Officer, Telos Gifting; Wolfe LLC

The New Age of Notarization – Learn How to go Virtual! / Yucatan – Amy Seitz, CEO, Cyberize It This presentation will help you understand what virtual notarization is, how it can help you with your daily struggles, and demonstrate how easy the process can be. Your office, or clients, can connect to a Virtual Notary no matter where they are physically standing and have their documents legally notarized within minutes!

TUESDAY, SEPTEMBER 13 / 8:30AM / Veracruz B

Ryan Leak

How to Win at Holiday Gifting / Coronado L – Katy Carrigan, CEO, Goody For many EAs and administrative professionals, the holiday season brings with it the pressure to gift dozens or even hundreds of colleagues, clients and business partners. It’s not an easy job. This session will cover tips and tricks to make your holiday gifts effortless and unforgettable. And of course, we’ll be giving away lots of gifts!

How to be Gifted at Gifting / Coronado L – Anne Cummins, Director of Business Development and Strategic Partnerships, Spoonful of Comfort Come learn about best practices in corporate gifting. We will discuss what you should and shouldn’t do and how to send gifts that match your company’s mission and your intention. Come find new ways to set yourself apart through your gifts!

TUESDAY, SEPTEMBER 13 / 3:30PM – 4:30PM Standardize, Organize, Optimize / Coronado K REPEAT OF MONDAY’S SESSION. Careers Representing America / Monterrey – Katie Koehler, Recruiter, U.S. Department of State • Learn about public service opportunities with the Department of State in public-facing roles or administrative roles

Ryan Leak is an author, speaker, executive coach, and podcaster. Author of “Chasing Failure: How Falling Short Sets You Up for Success,” the CEO of the Ryan Leak Group, a leadership development firm, and Ryan is also on the teaching team of a few well-known U.S. based churches. He lives in Dallas, Texas, with his wife Amanda and two sons, Jaxson and Roman.

Learn how to effectively use templates, tools, and other resources to enhance your proficiency and increase productivity. Former EA and now CEO of her own Virtual EA company, Molly will give you some of her templates, show you the resources she uses, and give a real-life look into how she manages multiple executive-level clients through proven organizational methods.

– Kevin Clarke, Corporate Specialist, Spear Travel Group This presentation will center around the correct way to approach sourcing and producing hotel group accommodations + event space for small (10) to large (100 - 500+) person events with a focus on protecting a company’s bottom line, integrity of a program and their greatest asset – their employees + customers. We will take the audience through our process and highlight just a few of the many events we have worked on in the past.


Leadership rises and falls on communication. But the most important part of communication isn’t how well you talk, but how well you are listening. And there’s levels to it. Once we learn them, we can nurture incredible work relationships, so that we’re all the team members that everyone wants to work with.

Live events such as sports, concerts, theater can be a great asset for any business. From business development, client retention, employee appreciation and more. The options are endless but so are the ways to source tickets, hold season tickets and much more. Join Morgan to talk everything ticketing from sourcing to rsvp’s, utilization, and more.

Sally Hogshead Different is Better than Better

Dr. Elizabeth Lombardo is the authority on how to crush your inner critic so that you can live your life with purpose, fulfillment, and True Success™ – both personally and professionally. Known as America’s mosttrusted celebrity psychologist, Dr. E is a regular contributor to The TODAY show, Good Morning America, Dr. Oz, Forbes, and The New York Times. She has worked with several Fortune 500 companies, leading workshops and hosting executive roundtables all around the globe. Dr. E lives in Chicago with her family and their dog, Bailey.



Leadership from the Inside Out Leaders improve when their mindset and actions are aligned. Dr. E shares a unique formula to mastering mindset and corresponding actions to become a better leader in your personal and professional lives. By discovering self-awareness, including one’s inner critic, and the habits of effective leadership, you can cultivate leadership from the inside out, even during stressful times.

Standardize, Organize, Optimize / Coronado K – Molly Denham, CEO, VEXA Services and Software Solutions

Win the moment. Impress and influence. Disrupt and defy. Inspire and aspire. Overdeliver, outthink, and outperform. Yes, it’s good to be better. But it’s better to be different. Growing up with the last name Hogshead would give anyone a quirky point of view. After graduating from Duke University, Sally Hogshead skyrocketed to the top of the advertising elite, creating TV commercials for brands like Nike and Coca-Cola. Deemed a “superstar” and “force of nature” by the press, she writes a weekly online column for Inc., has twice been named the #1 Global Brand Guru, is the winner of a Cannes Lion Clio statue, and frequently appears on NBC’s TODAY Show and the New York Times.

This session will identify questions to be asked while planning meetings and events for your organization. We will also include tips and tricks to make the search process, contracting, and execution of a successful event easier for you!

MONDAY, SEPTEMBER 12 / 8:30AM / Veracruz B


7:00AM – 5:00PM Registration & Customer Service Open / Coronado Foyer 8:00AM – 5:00PM PACE Prep Course Coronado H (Complete agenda on page 14) 8:30AM – 5:00PM Executive Assistant’s Summit / Fiesta 1-5 (Complete agenda on page 14) 8:30AM – 3:30PM Full-Day Workshops (*Pre-registration required) (Advanced)

Monday & Tuesday: 7:00AM – 8:00AM Start your day right with this morning session of inspiration and encouragement. Join your colleagues in time spent focusing and centering ourselves so that you control your day and your day doesn’t control you! SUNDAY, SEPTEMBER 11

Dig into what executives focus on, prioritize, and drive towards; what they worry about and protect the organization from, and how they approach running the organization and make decisions. Walk away a more resourceful and influential assistant – better able to get things done quickly and effectively and to “head things off at the pass” for your executive. This workshop is hands-on; you will participate in interactive exercises and decision-making

Effective Leadership & Influencing Business Acumen

MONDAY, SEPTEMBER 12 Coronado Foyer Looking for a comfy, casual space to catch up with old or new friends? Check out the ASAP LOUNGE located just past registration in the Coronado Foyer. Grab a coffee and learn more about all the free training and resources ASAP provides. Meet members of the ASAP 2022 Advisory Board or connect with our Training Advisors to learn more about our certification program

The administrative professional strives to be in control of the flow of information in the office – information coming in through email, phone, chats, meetings, and more. Building systems for this information – an information workflow –often includes software. In this session, we will explore the interactions between various Microsoft 365 applications that can automate the processing, storage, and distribution of information within your business. (Advanced)

11:30AM – 1:00PM Workshop Lunch / Veracruz A 1:00PM – 4:00PM Half-Day Workshops (AFTERNOON) (*Pre-registration required)



ARRIVAL: 6:00PM – 7:00PM DEPARTURE: 8:00PM – 10:00PM For additional shuttle information, please visit our mobile app.

10:00AM – 5:00PM Registration & Customer Service Open / Coronado Foyer

Core Competencies & New Skills Technology Tools & Updates

As someone in the leadership circle, you know the importance of effective communication. Becoming a more confident and authentic communicator starts with a realistic assessment of your own “voice” and communication style and an understanding of how to adapt that style to others. Communication has the power to convince your executive and your team to trust your leadership and to support you 100% every day. You have something valuable to say and we want to help you say it!

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*Disclosure:simulations. you will not actually earn an MBA

Microsoft 365 Automation Tools: Integrate & Optimize Coronado K / Neil Malek (Advanced) Outlook Power Tools & Deep Calendaring Magic Coronado L / Corinne Hoisington

SUNDAY, SEPTEMBER 11 4:15PM – 5:00PM / Veracruz B

Communicate with Confidence & Authenticity Coronado J / Servola Frazier

Ineffective communication is at the root of many organization’s decline, and, many leaders’. There is nothing like preparing valuable information and sharing it, only to find that your message was not clear, you were misunderstood, and lost credibility in the process.



Outlook Power Tools & Deep Calendaring Magic Coronado L / Corinne Hoisington

Are you using Outlook to its full potential – so many great new productivity tools and options! Let’s dig in and find out how to stay email savvy and in control of your day instead of wasting hours to the email grind. Feel energized and inspired as you regain control of you and your executive’s email, calendar, Office tools, and time! Become the “go to guru” in your office for Outlook meetings, calendar and Teams integration too!


The One Day MBA* for Assistants Fiesta 6-10 / Starla West Could you benefit from a better understanding of the fundamentals of organizational business objectives, the landscape in front of your executive team, and your role as a strategic partner and force multiplier? We’ll share the practical and theoretical concepts from MBA courses that are most relevant for administrative professionals. Level up and adopt the thoughts and behaviors that make your role bring more value. Examine organizational frameworks, business models, strategies, and financial elements that drive performance.

Professional & Personal Growth

Whether it’s your first or 25th time, join APC staff for an overview of the week’s sessions and events. Make connections before the conference starts and leave with recommendations that are sure to help make the most of your time at

MONDAY,APC!SEPTEMBER 12 7:00AM – 5:00PM Registration & Customer Service Open / Coronado Foyer 7:00AM – 8:00AM Hour of Power with April Stallworth / Durango 7:00AM – 8:15AM / Continental Breakfast / Veracruz A&C

Microsoft 365 Automation Tools: Integrate & Optimize Coronado K / Neil Malek

PROFESSIONAL Headshot Lounge

Tuesday Night Party 6:30PM – 9:30PM / MANGO’S TROPICAL CAFÉ Put your dancing shoes on and hop on the complimentary shuttle bus. We’re taking the conference off site to MANGO’S! APC has rented out the space and hired live entertainment for you to kick back and enjoy some heavy apps and beverages with your new connections. Dress code: jeans to cocktails dresses, and everything in between!


APC Session tracks

THE SUMMIT GAMES 5:15PM – 6:15PM / Cabanas Beach EA Summit pass holders meet on the beach for a cocktail hour filled with games and new connections. WELCOME RECEPTION 4:30PM – 6:00PM / Veracruz A Let’s get together. Join your peers for light apps, beverages, and some old-fashioned networking to wrap up your first day at APC.


Veracruz A Make sure your virtual presence reflects your best you! Take some time and get a new, polished headshot photo. Monday: 8:00AM – 5:00PM Tuesday: 8:00AM – 3:30PM HOUR OF POWER WITH April DurangoStallworth


SESSION CAPACITIES: Seating in each session is first come, first seated. Once a session is full, the doors will be closed and cannot accommodate additional seating.

3:30PM – 4:30PM / Feature Sessions (continued)

Coronado L / Chris Menard

12:00PM – 1:30PM Lunch / Veracruz A&C

Landing the Interview: Dynamic Job Search Strategies Fiesta 6-10 / Madelyn Mackie Job Boards. LinkedIn. Networking. Career Fairs. Staffing Firms. Recruiters. Headhunters. Mobile apps. There are hundreds of ways to find a job today. Create your very own customized step-by-step job search strategic plan: identify your target companies, your good network contacts, and the best job boards to maximize your options. With a solid foundation and key tools, you can bring it all together in a comprehensive document with a daily action list, weekly deadlines, and monthly targets so you know how to focus yourself to land your dream job.

Your future growth and success don’t really rely on your administrative skills so much as on working with others effectively - and the tools that you need for that are communication skills. You’ll enhance those skills when you begin with an understanding of how our behavioral tendencies shape how we communicate and how we conduct working relationships. Examine the key skills in your communication toolbox that will put you in step with your executives and team, positioning you to influence and lead others.

Champions in Chaos: Strategies for Success in a Disrupted World Veracruz C / Steven Iwersen Organizations and individuals that thrive in a season of disruption do so based on a mindset, a methodology, and the right motive. That combination of intention and implementation is what Steven calls the C.H.A.O.S. Code. Regardless of the type of disruption you encounter, your capacity to succeed is determined by your ability to lead the way through inevitable changes. Uncover opportunities for authentic growth and how to create a positive culture that people will embrace, and others will emulate.

Just as in your personal life, a healthy partnership with your executive and your team is rooted in honesty, trust, respect, and open communication. A productive partnership also incorporates independence with shared goals and decision-making. This energetic, fun, and fast-paced program explores how to refine and expand the critical skills that improve workplace relationships, get the work done on time, and keep the office running at peak efficiency. Project the authority and presence you need to represent your executive. Plan, organize, and control the workflow to make the best use of everyone’s time and talents.



Microsoft Teams: Unblocking Teamwork Coronado K / Vonetta Watson Today’s workplace is all about collaboration and working in teams. Yet, too often the very technology that enables us to collaborate can put a damper on our team’s productivity. Trying to work across various apps and platforms, not being able to control and track edits, unreliable virtual meetings are all barriers. Learn about how the Microsoft Teams workspace combines real-time collaboration and communication, including: file sharing & permissions, team management – creation & customization tools, M365 app integration. (Advanced) In-Depth OneNote Power User Coronado L / Corinne Hoisington Prepare to earn your OneNote Microsoft Badge by learning dozens of time-saving secrets, tips, and tricks to become a OneNote power user. You’ll gain confidence navigating the OneNote interface, mastering drawing tools, adding screen clips, and more. See how to connect your Outlook meetings with OneNote to take notes and share action items. You’ll get to try out the latest tools, like: share notebooks with Sharepoint team sites, import items from the Office Lens app, and use notes that link to external data sources like Word, Excel, or Outlook. (Advanced) Collaborative Leadership Strategies for Today’s EA Veracruz B / Starla West Gone are the days when leaders commanded and controlled, and departments worked in silos with little communication or cooperation among them. Today, effective executives with formal authority over others recognize that a team-centric approach that cultivates engagement, empowerment, participatory decisionmaking, and accountability gets the best results. That’s good news for EA leaders who seek to work with and influence others up, down, and across the organization. Get tools for mastering these five essential skills for a more collaborative leadership approach: trust, transparency, communication, inclusion, and openness. (Advanced) The Executive Lens: How to Gain Big Picture Understanding Fiesta 1-5 / Chrissy Scivicque As a high-level assistant, you have a lot on your plate. It can be easy to get so focused on your own job and growing to-do list that you totally miss important things happening all around you. This limited perspective can reduce your effectiveness and ultimately, shrink your power as an assistant. In this session, you will learn: what the Big Picture consists of, why it matters, and the consequences of failing to expand your understanding of it; why “Systems Thinking” is the basis for this level of understanding and how to train yourself to think in this way; the 7 Points of Perspective assistants must pay attention to; success strategies to leverage your Big Picture Understanding effectively.

8:30AM – 10:00AM KEYNOTE: SALLY HOGSHEAD Different is Better than Better Veracruz B 10:00AM – 10:30AM Keynote Book Signing / Coronado FG 10:45AM – 12:00PM General Sessions (Repeated in the afternoon)

Applying Agile Techniques to Deliver Projects More Effectively Monterrey / Varun Anand You may have heard the term “agile project management” and wondered whether you could use those techniques in your own project work. Agile techniques break a project down into manageable tasks in a manner that allows you to complete projects faster, adapt to change, incorporate feedback and optimize the workflow. Learn how a project is initiated, planned, executed, monitored and closed using Agile methods. Understand the principles of Agile and how they can guide you.

Microsoft 365 - New and Upcoming Features

3:30PM – 4:30PM Spotlight Sessions (see page 6) 4:30PM – 6:00PM WELCOME RECEPTION Veracruz A Let’s get together.

Executive Communication: Building Harmony, Trust, & Influence Fiesta 1-5 / Joshua Washington

Coronado H / Stephanie Powley & Elijah Crawford Are you attending APC to develop your career, establish new business relationships, or enhance your access to like-minded resources? We all desire to expand our network by meeting new people in our profession, but meeting them, especially in large numbers, can feel like a middle school dance all over again ... an excruciatingly awkward middle school dance. Get ready to learn how to sidestep that so the next time you walk into a room of potential new friends or colleagues, you’ll feel ready!

Stop Procrastinating & Start Producing Fiesta 1-5 / Sandra Lane Procrastination is a habit that everyone experiences. It’s a pricey form of self-sabotage that can prevent you from finishing important projects, accomplishing big goals, and enjoying the results of a job well done. If you’ve been putting off important work, this presentation teaches participants essential strategies to outsmart procrastination and enjoy productive workdays. Learn the not-socomplicated brain science behind why we procrastinate and why it’s not going away. Then gain actionable strategies to accomplish tasks you put off and beat procrastination.

Contrary to what many believe, creating a professional network by connecting with others doesn’t have to be awkward or uncomfortable. Join Donna and get a better understanding of how you can leverage what and who you know to make powerful connections that benefit everyone. Don’t know what to do during a networking session? Get tips that boost your confidence and leave others with a positive, memorable impression.

Panel: Developing an Administrative Advancement Program Coronado H / Lisa Jose, Shannon Davis, Heidi Souerwine Many companies employ a variety of administrative professionals, yet do not have an internal advancement or career development path for them like they do for other roles. Lisa recognized that gap and spotlighted to leadership how it could positively impact their employees and the company’s ability to retain good talent and keep them engaged. Join us for an interactive conversation with Lisa and Shannon as they reflect on their experience and discuss how to advocated for, collaborated, and rolled the program out. Attendees will have an opportunity to raise their questions too!

The Seven Levels of Listening Veracruz B 10:00AM – 10:30AM Keynote Book Signing / Coronado FG 10:45AM – 12:00PM General Sessions (Repeated in the afternoon)

Finance 101 for the Executive Assistant Coronado J / Pauline Wallner

(Advanced) Project Manager to Project Motivator Monterrey / Ruth Pearce

As a project lead, instead of just managing tasks, wouldn’t it be great to be able to really motivate your team and stakeholders? Uncover the secrets of strengths-based project management as an experienced project manager walks you through practical ideas and real-world examples on how to become a project motivator. Hear how to implement research-based practices to boost your team and stakeholders’ engagement. Explore how you can leverage your own strengths and the character strengths of others as never before to get things done. Learn how to inspire others to strive for a goal and why influence matters more than authority, when it comes to motivating teams.

3:30PM – 4:30PM / Feature Sessions Create and Nurture Powerful Networks Fiesta 6-10 / Donna Hicks Mitchell

PowerPoint Emergency Surgery Coronado K / Neil Malek Any good presenter will tell you creating a great presentation involves planning and time. Sometimes, though, you don’t have the luxury of time. In this session, we will focus on the quickest, easiest changes that can have the greatest impact on your slide deck. We’ll examine updating an entire presentation with only a few clicks, creating multi-element slides, organizing and controlling elements with the Selection Pane, unifying concepts with color and applying essential accessibility rules to confusing slides. (Advanced)

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Many non-finance professionals are not comfortable with financial terms, processes, reporting, or reviewing financial data. Yet, without the key performance indicators these things provide, organizational leaders would be hard pressed to make growth-oriented decisions. Increasingly, EAs are involved in financial preliminary data collection and analysis. Understanding the story behind the numbers guarantees advanced support for senior decision-makers and enhances critical thinking and creative problem-solving. Learn how to understand the purpose and connection among key financial statements, including the: income statement, balance sheet, statement of retained earnings, and cash flow statement.

Building Healthy Partnerships at Work Veracruz B / Rhonda Scharf

Learn how to build a professional development plan (PDP) to help you reach your career goals and empower you to take ownership of your professional development. Discover the steps to building a dynamic professional development plan, the self-evaluation needed to understand and plan for your dream role, and how to build a living document that will grow with your career aspirations.

Getting to the Next Level: Your Roadmap for Growth Fiesta 6-10 / Melissa Peoples Want to boost your performance, motivation, sense of purpose and career trajectory? Building your career with intent doesn’t happen by accident but through intentional effort and accountability.

7:00AM – 5:00PM Registration & Customer Service Open / Coronado Foyer 7:00AM – 8:00AM Hour of Power with April Stallworth / Durango 7:00AM – 8:15AM Continental Breakfast / Veracruz A&C 8:30AM – 10:00AM

1:30PM – 2:45PM General Sessions (Morning sessions are repeated in same locations)

Connect Better with Killer Networking Skills



Did you know Microsoft 365 rolls out new features monthly? Learn from an Office Insider who has the opportunity to see new features still in development. In this session, we will look at recently rolled out features as well as unique features available in the upcoming months. We’ll explore Excel’s new dynamic array functions and the navigation pane, and new Word, Outlook, and PowerPoint features coming soon. Note: this is for Microsoft 365 users only. The features covered in this session will not work.

Optimizing Your Role in a Hybrid World Fiesta 6-10 / Lucy Brazier

New Skills Technology Tools & Updates Effective Leadership & Influencing Business Acumen DOWNLOAD THE APC MOBILE APP

(Advanced) Mastering Excel’s VLOOKUP & More! Coronado K / Neil Malek Spending too much time manipulating spreadsheets and pairing the right information in tables you use? VLOOKUP gets you there faster. And, if you use VLOOKUP regularly, there are newer options you won’t want to miss. In this session, we will explore the functionality of VLOOKUP, and compare it with INDEX and MATCH, FILTER, XLOOKUP, and more options. We’ll also review using VLOOKUP to compare and combine data tables, building a sophisticated lookup with INDEX and MATCH, and new functions with XLOOKUP and FILTER.

Inspired Leadership Coronado H / Demetria Sloan Inspiration means many things to different people, but at its core it is the process of being mentally stimulated to do or feel something, especially to do something creative. Leaders must be the inspiration for the teams they serve to get good results, better solutions, and the best outcomes. As administrative professionals you serve as the flag bearer of your leaders and serve as the primary point person of the inspiration to the larger organization. Join us to explore how you can own your role and shape the direction of your partnership with leadership.

12:00PM – 1:30PM Lunch / Veracruz A&C 1:30PM – 2:45PM General Sessions (Morning sessions are repeated in same locations) 3:30PM – 4:30PM / Feature Sessions

3:30PM – 4:30PM Spotlight Sessions (see page 6) Tuesday Night Party 6:30PM – 9:30PM MANGO’S TROPICAL CAFÉ

201: Advanced Tips for Successful Execution

You’re not new to executing projects, and you are ready to take your skills to the next level. Discover how to avoid the common mistakes that hinder the success of any project. Learn what risk assessment is and why it matters–when do you need a Plan B?

Coronado H / Rhonda Scharf

How to clarify scope and define outcomes to ensure you don’t experience dreaded scope creep. Identify the essential questions you need to ask. (Advanced) Work Smarter, Not Harder in Excel Coronado K / Neil Malek

Leading Change in a Changing World Fiesta 1-5 Alana Hill Whether leading or supporting change efforts, your effectiveness will be dominated by your ability to communicate with your team, stakeholders and the management team regularly. How can you be sure they are getting the message and buying in? This engaging program will leave you with techniques to effectively communicate the change you are leading in your team or organization.

If things are cluttered and unorganized, you are sure to lose focus, motivation, and productivity. Learn how to declutter your physical and digital workspaces, transforming them into an organized, productive, and peaceful work environment. Get tips and strategies to organize and “tidy” the four key elements of physical clutter and the four key elements of digital clutter. This will lead to a positive mindset about work life whether working from home, hybrid, or in a corporate environment — and the motivation you need to get organized.

Come learn how a group of ingenious attendees developed their very own APC Squad! After meeting at APC, a group of dynamic executive and administrative support professionals who work for global brands has been reconnecting and meeting as a group at APC each year. Join them for an open dialogue about how they created a safe space for each other for collaboration, encouragement, feedback, and authentic community.

Coronado H / Pauline Wallner Organizations are becoming increasingly diverse at all levels, including senior leadership. With these societal progressions comes the need for increased focus on equity, accessibility, inclusion, and belonging. It is more important now than ever that executive business partners know how to navigate diverse organizational landscapes and develop meaningful relationships with key decision-makers. We’ll discuss how to understand the varying needs, roles, purpose, interests, and perspectives of key stakeholders; how to leverage stakeholder insights, mentorship, and support to improve diverse cultures and climate; how to integrate stakeholder feedback to build expert and relationship credibility; And how to harness stakeholder support for capacity building and advancement opportunities.

Roundtable Discussion: Create Your APC Squad & Build Lasting Support Coronado H / April Stallworth, Patty Lopez, Renee Neverson

10:45AM – 12:00PM


12 2022 PROGRAM GUIDEapcevent.com 13 2022 PROGRAM GUIDEapcevent.com APC ScheduleAPC Schedule (Advanced)

Unleash Your Global Mindset Veracruz C / Sonia Aranza

13apcevent.comTheBestOverlooked Zoom Features Coronado L / Chris Menard

If your work in Excel seems to be a tedious, never-ending series of clicks, this class is for you. If you play by ‘The Rules of Excel,’ there are dozens of tools that work with only a click or two, helping you enter, manage, analyze, and visualize data with very little effort. Not only will you move faster and more efficiently in Excel, but your work will be much more accurate. Only attend this session if you want to learn to use a spreadsheet like a racecar driver!

How to Onboard New Colleagues (and Executives!)

The Adventure Games Challenge Fiesta 1-5 / AdVenture Games

The Adventure Games Challenge explores an exciting destination location and engages everyone in friendly competition—all while developing the valuable skills of strategic planning, time management, engaged creativity, individual and team-think, interpersonal communications, collaboration under pressure, and risk assessment. This 3-hour active workshop builds connection as newly formed teams go up against one another to compete in physical and mental challenges that range from the practical to the ridiculous.

Whether you’re exploring career opportunities related to governance, already supporting a board, or simply curious about how board roles intersect with executive leadership, this session takes you inside the boardroom, beginning with a look at the foundations of good governance. Examine emerging governance priorities that affect boards and learn what’s expected of governance professionals – the people who support boards and serve as a liaison between the board, the leadership team, and other key stakeholders.

12:00PM – 1:30PM Workshop Lunch (Value Pass holders only)

In this interactive session, we will cover what a successful hybrid work really looks like, collaborative working practices, how to align days with your manager’s schedule and other colleagues you frequently work with, what the potential unclear implications could be and how to make the most of your time both in the office and at home. We’ll also discuss the unknowns that concern you, how to implement systems and workflows to maximize your time wherever you are working, and why it’s so important to be proactive when communicating, collaborating, and providing status updates.

APC Session tracks &

Professional & Personal Growth Core Competencies

Project Management

Most of us are still recovering from Zoom fatigue brought on by too many back-to-back video chats at the height of the pandemic. That doesn’t mean that Zoom is going away as a common business tool. Remote work and collaboration will be with us for the foreseeable future. We will review how to use meeting commands, require registration, create breakout rooms in advance, and customize the waiting room.

The world where we do business continues to change. Globalization is our reality, and this is your call to action! Many locally and regionally based companies have a global presence requiring their employees, and especially their leadership partners, to develop a global mindset. This thought-provoking session will provide valuable insights and action steps to help unleash your global mindset!

1:30PM – 4:30PM

KEYNOTE: DR. ELIZABETH LOMBARDO Leadership from the Inside Out Veracruz B


Coronado J / Shelagh Donnelly EAs and admins are often asked to help train new admins and help new executives settle into their role. But many find themselves winging it - with no admin-specific or EAExecutive partnership onboarding guidance provided to them.

Burnout: Sources, Signs and Solutions Fiesta 6-10 / Ruth Pearce We’ve all had days at work when we felt “stressed out.” What’s the difference between being stressed out and being burned out? In this session we answer the question “what causes burnout?” and examine how personal, organizational, and global stressors contribute. We will examine strategies to help ourselves and others combat burnout in the workplace.

For the first time in the history of the world, five generations are working side by side. Each generation brings a unique lens to the world and a distinct work philosophy. Generational diversity demands attention. It impacts employee communications, work styles, belonging, engagement, and team effectiveness. This enlightening and fun session will reveal research-based information about generational differences and provide key insights to help you influence enhanced organizational cohesion and cooperation in a multigenerational environment!

Post-Conference Workshops (Advanced)

Understanding shifts in worker demographics and career norms, we’ll also look at attitudes and actions to consider ahead of a change in executive or principal in the near future.

Understanding and Managing Stakeholder Needs in a Diverse Organization

(Advanced) You Got the Interview! Activate Powerful Preparation Tips Fiesta 6-10 / Madelyn Mackie Congratulations! You landed an interview at an enticing job. Now what? It’s time to prepare to showcase your talents, expertise, and experience for a marathon of interviews and a gauntlet of questions about every aspect of your career. Learn how to prepare for your next interview with confidence and a personalized action plan. Find out the best way to research a company before you walk in the door and how to create a career portfolio that will showcase your talents and demonstrate why you’re the best person for the job.

(Advanced) Leadership in a Multigenerational Environment Veracruz B / Sonia Aranza

Wild Ideas at Work: Get Your Ideas Approved & Implemented Coronado J / Lee Silber Great ideas can come from anywhere. But the best ideas often come from those doing the work because they see new ways to work smarter – faster, easier, and at less cost! This session covers how to go from idea to implementation, and the best ways to get from “Aha” to “Yes!” Discover how to test, share, and prove how and why your idea will work. Practice your pitch and use naysayers to prepare for objections. Learn how to use the right words to win people over—in person, with proposals, and in slide decks.

Master the New World of Work: The Remote/Hybrid Work Culture Fiesta 1-5 / Sandra Lane Remote/hybrid work is here to stay – are you ready? This presentation highlights the challenges which arise in the ‘work-from-home’ environment and how to overcome them. You’ll do a deep dive into how to create your best workspace, manage interruptions, foster positive habits (even when no one is looking), and keep your work-life integration in check while continuing to maximize productivity.

How to Gain Peace and Productivity by Getting Organized Monterrey / Lisa Assetta

7:30AM – 1:30PM Registration & Customer Service Open / Coronado Foyer 7:30AM – 8:45AM Continental Breakfast / Veracruz A&C 9:00AM – 10:15AM General Sessions Inside the Boardroom: Exploring Governance for EAs Coronado J / Shelagh Donnelly

12:00pm – 12:45pm KEYNOTE Q&A / Veracruz B


An Evolving Profession: How to Stay at the Top of the EA Game Fiesta 1-5 / Melissa Peoples

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Break 11:00AM - 12:15PM Computer & Internet Technology 12:15PM – 1:30PM Lunch 1:30PM – 3:00PM Management Skills 3:00PM – 3:30PM Break 3:30PM – 5:00PM Exam* Join us for this connectnetworkingexclusiveeventtowithyourpeers! Pre-registration required. All sessions will be held in Fiesta 1-5 SUNDAY, SEPTEMBER 11 SUNDAY, SEPTEMBER 11 Jennifer Wineski Becca CorinneElizabethJamieSydneyJessicaConnieJanineDamarisBeckyKirstenTrinaRachelNancyTiffanyKynaPaigeAmandaDawnJoleenNeadraSarahElizabethMarjieJodiCindyDeidreNicoleMichelleCindyPaulaOlgaBridgetteSharonLoraLeslieLisaChristinaMicheleCookStraussDillonJoseWrightBassettV.HaynesEverettMoralesHixKempGasiorReedLeadersGlaserHayesO’dellSwoffordBeattieZenoHaleAndrealaMagyarSeymoreWatsonTerryEylesFriasTylerM.HollisSchwantMoralesRoseBootheWrayBauerPhillipsBaileyScherer Madison Bumpus Ryan RebeccaRubyPatriciaHollyJuanitaSandyLadonnaCharleenMonicaTinaMelanieTiffanyTinaBrendaJenniferAshleyStaceyCollins-WesleyMichelleDarleneEricaChristiMaryLauraRitaCherylStacyKaylaLisaCjTaneaStewart-SmithSheborsheiaMyraBethTammyLisaTamikoAntoinetteAbdonShortLloydBauerWassenaarElwoodTownsendWashingtonJohnsonMoormanHowellMarcouxHintonMarrowKondoWilkinsGrayLuhrsPickmanTraversHallAmayaWendellWebsterColantuonoHopkinsReeseCroteauJacobsBetheaKocianFrazierGouldingSmithWilliamsSheridan Peyton Ticknor Patricia Valdez Terri S. Thomas Taryn Buckley-Thiel Tracy Hart Dawn SharmaSherriChristinePizzoferratoKathleneWendyNancyWendieNancyAshleyDianeRoseannJenniferVelazquezRuthBreannaBettyGretchenShannonKenviaLebatardAmber-LynnSharonJohnson-MonroeLuecindaHeatherVitaJenniferSandraAndreaMaureenJoannSheri“Raina”TeresaDebbieKennyDavisReneNewberrySettleBakerGoldsmithEichmannReyburnSpriggsMakleHooksYupariSandiferCareyBagleyMorseRicciardiElidaRichmondCarollHartMoorePeralesMarshallPeralesMoralesPrestonVerbeekYoung Conference Add-Ons If you’ve recently earned your PACE head to the ASAP Lounge for a photo op and your PACE pin! Congratulations TO ALL APC ATTENDEES WHO RECENTLY EARNED THEIR PACE CERTIFICATION! Have you thought about training outside of attending conferences? Grab your lunch and join Nicole Baker, ASAP Training Manager in Laredo at 12:30PM on Monday, September 12 as she reviews what the PACE certification is and how it stacks up against other professional courses. BONUS: All attendees will receive a FREE Prep Course! PHOTOPLACEHERE READY TO ENROLL? Scan here and lock in our 2022 pricing. Rates scheduled to increase on September 15, 2022.

A Seat at the Table – 7 Keys to Catapulting Your Career Fiesta 1-5 / Donna Hicks Mitchell

Executive Assistants’ SUMMIT Pre-registration required. All sessions will be held in Fiesta 1-5

11:45AM – 12:45PM / NETWORKING LUNCH 12:45PM – 1:45PM

It’s not only the technology and tools that we use that are rapidly evolving: workplaces, organizational practices and culture, and industries have all changed significantly just within the past few years. Our profession is evolving as well, and it is crucial that we stay ahead of the curve to compete in fast-paced, changing markets. Take a deep-dive into the industry’s changes and what you can do to future-proof your career.

9:45AM – 11:45AM / DEEP DIVE Leadership: From Curiosity to Growth Fiesta 1-5 / Jay Foreman

It is great to be curious about the latest leadership trends and to consider the behaviors of stellar leaders, but how do you apply those and grow? Explore the ten most sought-after leadership attributes in the world today. Not surprisingly, a leader’s technical ability and intellectual prowess aren’t what makes them exceptional when it comes to operational execution. Learn valuable concepts such as: Connecting vs. Communicating, Hearing What’s Not Being Said, Presence as a Present, and more! Hone your skills along your leadership journey.

1:45PM – 3:45PM / DEEP DIVE Mastering the Art of Administrative Leadership Fiesta 1-5 / Demetria Sloan

The Executive Assistant as a Key Organizational Strategist Fiesta 1-5 / Pauline Wallner

PREP COURSE & EXAM* Chrissy Scivicque EatYourCareer, Founder Pre-registration required. Prep course will be held in Coronado H * After the course finishes each learner will have the opportunity to take the PACE exam. It is not required for learners to take the exam at this time.

If you are ambitious, assertive, and desire to earn your seat at the leadership table, don’t miss this presentation! Sometimes, the skills that served you well earlier in your career will require a different lens or a “new” way of getting the job done, helping you modify behaviors that can enhance your credibility, increase your visibility, and help you to advance your career EAs who want to advance into leadership roles will explore that elusive quality known as “executive presence” …and more.

As a seasoned administrative professional, your role continues to rapidly evolve and change. While many of these changes are driven by advances in technology, others are being influenced by the increased demands on the leaders you support. A solid foundation in leadership skills will mirror your executive’s skills so that you can support them strategically--far beyond managing emails and spreadsheets. Those skills will also ensure that you are able to take the lead effectively with your team and peers. 4:00PM – 5:00PM

The 21st century EA operates at the center of operations and the pinnacle of corporate leadership in the C-suite. Supporting key decisionmakers who have their heads, hands, and hearts on the pulse of every strategic decision requires an understanding of strategic thinking, planning, and execution. In this session we’ll build a foundation of strategic concepts and address the attributes and competencies of successful organizational strategists. 5:15PM – 6:15PM - Cabanas Beach THE SUMMIT GAMES 8:00AM – 9:15AM Interpersonal Communication 9:15AM – 9:30AM Break 9:30AM - 10:45AM Task & Project Management 10:45AM - 11:00AM

Cindie LaForce US Air Force National Guard Shelley Marshall DOT, NHTSA Larae Morlan First Premier Bank Sonya Ponds Voice of America, US Agency for Global Media Stephanie Powley Seer Interactive Jerri Price University of North Carolina at Greensboro Marie Scannell Johns Hopkins University Jaimie Schauf Colorado Mountain College Foundation Nakia Whittaker-Woody Amentum 2022 ADVISORY BOARD YEAR-ROUND TRAINING AND EDUCATION Whether you’re new to the role or an experienced veteran, ASAP offers the opportunity to learn new skills, connect with a supportive network, and access fresh ideas to help you solve whatever challenges lie ahead. DON’T MISS THIS EVENT Novembereaignite.com/register8-10,2022 Savannah, GA FOR EXECUTIVE AND SENIOR-LEVEL ASSISTANTS Virtual Event November 17, 2022 asaporg.com/virtual-event PACE PREP COURSE October 14, 2022 May 19, asaporg.com/pace/plus2023 October 22-25, 2023 Caesars Palace / Las Vegas, NV apcevent.com/register YOURWHAT’SCORE PURPOSE?


Meloni Carter Amazon Elijah Crawford DC Homeland Security Nancy Eyles Alesia Gibbs Paul’s Baptist Church

Peyton Greenfield Ticknor Jeffrey Howell U.S. Kocher Grainger

SpecialCommandOperations Kendra

Target Tech


16 2022 PROGRAM GUIDEapcevent.com Janine Bennett CNS Healthcare

Sierra Nevada Corp. Lisa Kohl Procter & Gamble Michelle Kovacs


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