ADVE RTOR I AL Open CRM
2021: THE YEAR CRM SYSTEMS TAKE OVER THE WORLD Ok…so taking over the world is a bit strong. But if 2020 has shown us anything, it’s that people and businesses can and will adapt to change, but they need the right tools.
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nd we think CRM systems are just one part of a whole toolbox that businesses will need over the next 12 months.
The challenges businesses face COVID-19 and lockdown have been the biggest challenge most businesses have ever faced. The shutdowns and lockdowns have meant a workforce constantly in flux, never knowing exactly what the next day was going to bring. But that workforce stepped up. They started working from home, learning new software and skills, and did everything they could to keep the economy (and their company) moving forward.
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And, sad to say, it’s not over yet. 2021 is going to be another year of lockdowns and shutdowns. As such, businesses have been spending the last several months making strategies and budgets to help them not only cope, but thrive over the coming year.
Setting a budget Generally speaking, revenue for most businesses is down (or stagnant) compared to last year. But interestingly, about 85% of European businesses surveyed by SpiceWorks (for their State of IT survey) are planning on increasing or keeping their current IT spending budget.