Let’s achieve excellence together!
For us (and this filters down to the whole team) the mantra is, if you’re confident As landlords who have always self-managed, proceed, if not, then stop, consult, and take action! We wouldn’t want someone “cobbling there are not many things that we haven’t seen or turned our hands to. We’re quite used something together,” on a matter that they were not 100% sure about or had “sensed” to issuing eviction notices, are extremely potential red flags with, on one of our familiar with the vagaries of compliance and properties and we know that our landlords experienced with selecting and managing would feel the same. good quality tenants. However, one of the promises that we make all the landlords that we act for, is that we will look after their property, as though it were our own. Like our lofty strapline “lettings without compromise,” this is a statement that we all (and by this, I mean the whole team) take very seriously.
Just recently, we had a situation where we didn’t like what we’d seen during a drive by of a particular property and, this triggered an inspection. During a closer look, we found that the property was not being looked after and, there were people living there, that shouldn’t have been!
For us, one of the things this means is that when something “feels” like it could escalate or is out of the ordinary, then we speak with our landlord, explain our thoughts, and recommend that we consult a professional with direct expertise in the relevant area. We do this because it’s more important to have a good outcome for our landlords, than it is for us to charge a fee, for something that we are not 100% sure about.
We immediately notified the landlord. Without going into too much detail, this case was not straight forward, and we had reason to believe that things could escalate quickly. We discussed our concerns with the landlord, and together decided to instruct an eviction specialist.
We have seen so many bad outcomes and unnecessary court hearings, which incur time and money, that could have been easily avoided, if the correct professional had been consulted and procedure followed, in a timely manner.
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The eviction specialist concerned is one we use often, and things went very smoothly, and a great outcome was achieved for our landlord. This had potential to go badly but, we acted quickly, recognised that we are not lawyers and stopped, consulted, and took timely action. This ethos goes further, because we always strive to achieve a culture of excellence across the whole team.
