In the enterprise world, customer expectations and advanced technologies have grown hand-in-hand. Whether you’re a company looking to deliver complete satisfaction to a consumer, or a vendor striving to offer faultless provision to another organisation, richness of service is now critical to your success. Technology has accelerated this trend, with customer demand never having been higher.
Lenovo is a global organisation currently reimagining its operating model around the expectations of its customers - and our newest edition of Digital Bulletin uncovers how this titan of the technology industry is meeting this strategic ambition.
Ajit Sivadasan, leader of the company’s e-commerce and digital strategy, gave our team exclusive insights into Lenovo’s unique journey and its latest vision for ‘Intelligent Transformation’: using big data and AI to definitively understand customer needs.