Digital Banker Africa Summer 2021

Page 46

API BANKING

The banking industry is

The Internet of Everything (IoE)

increased utilisation and wealth of

continuously growing at a fast pace.

revolutionised consumption

information available from these

Innovations in the banking space

three years ago with the arrival

systems. Banks are making use of

include API-first banks, banks that

of smartphones and the apps

this knowledge and using it to make

serve as developers, and more. Even

that came with them. This has

risk assessments more informed

large institutions are no longer

given birth to a new kind of

and efficient. For example; by using

satisfied simply by serving their

industry – one built on APIs. An

machine learning technology to

customers.

API (application programming

analyse credit default risk they

interface) is just a way to get

could reduce their investment in

It’s no secret that financial

software or internet services to

vulnerable clients and increase their

institutions are using technology

work with your company’s systems.

returns on asset protection.

to improve their services and their

When you need a new way to buy

bottom line. However, with so many

something from Amazon, for

The banking industry is undergoing

different companies using the API

example, you don’t just request

a historic disruption as FinTech

space for different purposes, it

a shipping application – you also

startups redefine how traditional

can be challenging to understand

make an API request. The company

banking is done, inside and out.

each service’s impact on the global

can fulfill that request – send an

Payments are the heartbeat

economy. API Banking--the use of

email with tracking information

of any bank, and vital to their

an unstructured, interconnected set

about your order, or deliver the

security. Banks must get in front

of Internet services and businesses

product to your doorstep – because

of these changes and find ways

as a way to improve financial

it understands what type of product

to successfully leverage all this

services delivery--is one-way

you need, and has information

innovation. Although FinTech

banks are trying to create new

about your purchase via a previous

companies are moving quickly

economic systems that support

API request made by someone else.

to build technology solutions

a diverse set of customers while

and expand their customer base,

reducing their vulnerability to

While the financial industry has

existing infrastructure providers

disruptive changes in the financial

been focusing on increasing its

have not kept pace with this change.

sector.

transaction capacity and providing

As a result, they will need to

better services, local financial

dramatically improve speed.

There are several reasons why API

services providers have also

banking is becoming the wave of the

seen the need to innovate to stay

future. The first and most obvious

relevant in their local markets. And

reason is cost reduction. Companies

one of the most effective ways to

can automate customer support

do so is leveraging the increasingly

and other processes with the aid

powerful Internet of Things (IoT)

of an API, improving the quality of

technologies.

service provided to customers while lowering costs. A good example

Due to the increasing popularity

of this is how Facebook keeps

and utility of APIs, financial

track of your emotions using an

institutions are now seeing a need

API, which allows the company to

to create better user experiences.

offer customised content based on your mood or situation. In turn,

The use of APIs and the integration

this allows users to have more

of machine learning and data

interaction with the companies they

science into financial services

already know and trust, making

hasn’t been happening in an inertial

them more likely to do business

way. Innovation is accelerating in

with them.

the financial sector because of the

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Banks and payment service providers (e.g. Visa, MasterCard) are exploring ways to modernise their infrastructure to offer better customer experiences. In conclusion, the banking and finance sector is doing a lot of work to simplify their systems and make them more agile. Simple and open API-centric architectures can drive down costs, improve business agility and make systems flexible.


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