65 modules and SAP Enterprise Resource Planning to Microsoft Azure allowing Standard Bank to offer a new and improved customer experience.
customers as much freedom Mr. Dozie had this as they create to say on the day customerSparkle was launched: centred products “Sparkle will be and services. transformational for He stated thus: Nigerians across the “Our extended globe and I am hugely agreement excited to be launching with Salesforce is a major it today. step towards More than a transforming hundred of its the Standard branches were Bank Group shut down as the bank rolled into a client-centred platform out its remote banking strategy, business that delivers a range partnering with iiDENTIFii of individualised, instantly in October of 2019. The tech available solutions, services company, based in CapeTown, and opportunities, enabled by added remote onboarding for modern digital technologies and digital biometric authentication to delivered in whatever way a client the Bank’s list of capabilities. prefers. Our goal is to use our data capabilities to build deeper, better The deal with Salesforce and more enduring relationships with our clients.” In June 2020, Standard Bank “With the Salesforce Customer signed a contract that sees 360 platform, Standard Bank will Salesforce take responsibility be able to build a single source of for running her Digital Platform truth across the entire customer which in effect allows Salesforce journey and respond quickly to to be the oil in the wheels of her changing customer needs” opines operational ecosystem. Existing Gavin Patterson who doubles deals with AWS and Microsoft as Salesforce’s President and Azure were vital on the path to Chief Revenue Officer. He goes signing a deal with the software further to say: “Recent events solutions’ giants. have accelerated the digital CEO of Standard Bank Group, transformation of all aspects of Sim Tshabalala in an interview our society and a digital customer said the deal with Salesforce is strategy is now imperative to the the first of many more to come very survival of a business.” and it shows their resolve to give
One can see that Standard Bank Group has no plans to be left behind in the world of digital banking. By signing this agreement, they have bolstered their switch from a primarily offline-focused business model to a digitally run platform. Clientele can be assured of a more customer-centred approach based on data that will deliver products and services that will transform the business ecosystem. Tshabalala had this to say: “In order to defend our markets and to grow new ones, we have to become a platform provider. And to do that, we have partnered with Salesforce, and also with Microsoft and AWS.” “We don’t want to be the shop; we want to be the mall. We want to provide both our own services and the services of our partners in the Standard Bank Group ecosystem.” Upgrading to cloud services has saved Standard Bank Group millions in the cost of product creation and dissemination, and with this changeover to a platform-based business model, the bank stays ahead of the competition, moving into the future of financial services whilst maintaining a long, rich history of driving business growth in Africa. Clients can now come on board the platform and create products and services that suit their businesses.