Max-Engels 5 - Module 6 Logical logistics - inkijk methode

Discovery

Many links in the chain

1 Watch the video and answer the questions.

a Where is the narrator of this video from? Tick the correct box. England the United States

b How do you know that?

c What is the topic of the video?

d Which steps does logistics involve? Tick all correct boxes and complete the list. demand planning picking, packing and shipping designing inventory management receiving manufacturing warehousing customer service

e Place the steps from the previous question in the correct order. Be careful! Only number the steps that are involved in the process of logistics.

f Logistics strategies need to be managed carefully. Mark the results of successful logistics strategies in green and the consequences of poor logistics strategies in red.

• customer fulfilment delays in production

• reduced sales

• delivery on time customer dissatisfaction

• reduced costs delays in delivery

• business control across the supply chain

Quest

Welcome to the warehouse

Pat is a logistics student from Canada. She loves cycling, hiking and travelling. After she has graduated, she dreams of working for an international company and travelling all over the world. This semester, she is an apprentice in a warehouse that ships clothing. She will start her apprenticeship in a few days and is meeting her supervisor Mrs Lewis today, who will tell her more about the warehouse and the company she will be working for.

1 Read the dialogue between Pat and Mrs Lewis and answer the questions orally.

Mrs Lewis Welcome to Max Clothing, Pat! Are you excited for your first day?

Pat Yes, I am. I’m so curious to see the warehouse.

Mrs Lewis Let me show you around. This is our distribution centre for the south of England and Wales. We have another one in Manchester, which distributes to the north of England and Scotland.

Pat Wow, it’s really big! How many items are stored here?

Mrs Lewis We have a capacity of almost 2 million items here.

Pat That’s amazing! What happens when the clothes arrive?

Mrs Lewis First, the goods need to be unloaded from the truck. The pallets with clothes are brought in on pallet jacks or forklift trucks. Careful, there’s one coming there!

Pat Where do the clothes go then?

Mrs Lewis They are brought inside the warehouse where they will be stored until delivery. Items like dresses and coats are put on clothing racks. Smaller items are kept in storage boxes. The security tags on the clothes are scanned to keep track of the inventory. This makes it easier to pick the right items when an order is received. When the orders are packed, they are loaded onto a truck for delivery.

Pat And what will I do?

Mrs Lewis You will help with the online orders. Customers can order clothes directly from the warehouse. You will help pack the items and keep track of the inventory.

Pat Cool! Thank you for showing me around.

a What kind of goods are stored in this warehouse?

b Why does Max Clothing need two warehouses?

c Why does Pat have to be careful?

d What will Pat’s job be?

e Why do they have to scan the security code?

f What do they need storage boxes for?

Word box (1)

1 Write the correct number next to the illustrations.

pallet (1) – rack (2) – courier (3) – scanner (4) – warehouse (5) – forklift truck (6) –pallet jack (7) – bar code (8)

2 Write the correct word under each photo.

3 What route do these jackets follow from production upon delivery to a store? Complete the sentences with the correct words.

packed – picked – exported – unloaded – scanned – security tag – lot – truck – pallet –clothing rack

The jackets are manufactured overseas and to Europe.

The with new clothes arrives at the warehouse.

The with jackets is from the truck. This contains 250 items.

The boxes are opened and the jackets are put on a

The on each jacket is to update the warehouse’s inventory.

The warehouse receives a new order from a clothing store.

The jackets that were ordered are from the racks and into boxes.

The boxes with jackets are loaded on a truck for delivery to the store.

Where can I find …?

It’s Pat’s first day at the warehouse. Her first task is to pack an order that was placed on the company’s website this morning. There are so many boxes and racks of clothes at the warehouse. To make sure she finds everything she needs, she asks a colleague for help.

1 Read the dialogue between Pat and Kevin and answer the questions.

Pat Hi Kevin, could you help me with this order? There are so many boxes here and I have no idea where to find the right items.

Kevin Yeah, I know. This lot just got delivered early this morning. Most of the boxes on these pallets haven’t been opened yet. I will sort through them today, take everything out and put everything in the right storages boxes. But I can help you find the clothes you need. What did they order?

Pat They ordered two of these T-shirts in red and in blue, both in a size small.

Kevin What’s the article number? It’s on the product page under the photo.

Pat It’s 1201338002 and 1201338005.

Kevin Check the boxes over there against the shelf. There’s a different box per size and per colour. I think the one on your left-hand side will be right.

Pat No, that’s not right, these are in a size large. Should I check the box beside it?

Kevin Oh, I’m sorry, I meant on your right-hand side. The blue shirts should be in the box behind it.

Pat Found it! They also ordered these jeans in a size medium.

Kevin The jeans are in aisle 7B. They are already in storage boxes. Just check the article number on the box. Check the boxes above and below for different sizes. When you pack the order, make sure you put these sheets between the clothes and put the order confirmation on top of the clothes.

Pat Got it, thanks Kevin!

a Which items did the customer order?

b Why are the clothes not in the right storage boxes yet?

c Why are the article numbers of the T-shirts so similar?

d Why did Pat open the wrong box?

e Mark ten prepositions in the text that indicate where something or someone is located. Afterwards, compare with your neighbour. Toolbox p.

2 These boxes with stuffed animals will be delivered to a toy company. Complete the labels with the correct animal.

The stuffed dogs are on the opposite side of the cows. Right on top of the dogs are the stuffed elephants. The box with flamingos is on the right-hand side of the bears. Below the horses is the box with bunnies. Where is the box with the stuffed cats?

3 Complete the sentences with the correct preposition.

a Pat parked her bike … the school building. (tegen)

b Do not look … you, look straight ahead! (achter)

c At the table, Kylie sits … Angus. (naast)

d Come … the house. Don’t stay outside. (in)

e They live … Canterbury Cathedral. It’s only a few minutes’ walk away. (dichtbij)

f You can leave your mobile phone … the table. (op)

g Do not stand … a tree during an electric storm. (onder)

h Just go … that door and take the stairs to the second floor. (door)

i Our houses are … each other. We can wave at each other through the window. (tegenover)

j She did a little bit better than me, I’m just … her in the ranking. (onder)

bunnies

cows

When walking around the warehouse, Pat has to carefully follow the safety instructions. She received a brochure which contains all the safety pictograms that can be found around the building.

4 Look up the descriptions of the safety pictograms and stick them in the correct place.

this way emergency fire telephone fire hose fire alarm fire extinguisher ladder

safety helmet must be worn face protection must be worn safety gloves must be worn eye protection must be worn

respiratory equipment must be worn

safety boots must be worn ear protection must be worn safety overalls must be worn

no entry

no access for unauthorised people no drinkable water no parking

no access for pedestrians do not extinguish with water no activated mobile phones no access for industrial vehicles

no running no open fires no smoking no heavy loads

this way to the emergency exit evacuation assembly point eyewash first aid

5 There are five types of pictograms in the safety instructions. Write the name of each category above the correct set.

safe conditions – warning – fire equipment – prohibition – mandatory

6 What do these pictograms mean? Write the correct description under each photo.

City cycling

Back home in Canada, Pat often goes for long bike rides in the woods. She would love to have a bike here in Canterbury as well to cycle to school and to the warehouse. She is not used to cycling in the city and therefore looks up some tips on what she needs to be aware of and what she should buy.

1 Watch the video and answer the questions orally.

a Why is it useful to plan your route beforehand?

b Why are lights and a bell extra important when riding in the city?

c Why can reflective clothing on arms and legs really increase how easily you are spotted?

d If you don’t want to wear reflective clothing, where else can you put reflectors for more visibility?

e What hazards will you most likely come across when riding in a big city?

f Most bike paths are shared usage. What does this mean?

g In which two ways does your bike luggage increase your presence on the road?

2 Watch the video a second time. What cycling equipment is mentioned in the video? Tick all correct boxes.

bell lock lights panniers

cycling gloves helmet rainwear pump

3 Do you like riding a bike? Why (not)? Explain.

Yes/No, because …

4 Do you prefer riding in the countryside or in the city? Why? Explain.

I prefer to ride in the …, because …

Word box (2)

rear light

cycling gloves

road bike

handlebar

reflector spokes

pump

bicycle saddle

folding bike

tyre helmet

front light

brakes

bell horn

gears chain

panniers

mountain bike

bike

1 Pat has chosen a bike. Write the correct number next to each part of Pat’s new bike.

saddle (1) – spokes (2) – chain (3) – rear light (4) – pedal (5) – handle bar (6) – tyre (7) –front light (8) – brakes (9) – gears (10)

2 Pat also buys these things at the bike store. Write the correct word under each photo.

When will my order be delivered?

In most territories of Canada, it is mandatory to wear a bicycle helmet at all times. Because this is not the case in Britain, Pat did not bother buying one. When she tells Sarah, Sarah tells her about an article she recently read about the importance of bike helmets.

1 Listen to the conversation between Sarah and Pat and complete the stats on the image below.

NEED A GOOD REASON TO WEAR A BIKE HELMET?

Pat decides to buy a helmet after all. She finds an online bike store that is based in Canterbury and looks on their website in search of a suitable helmet.

2 Go to the website of Evans Cycles and search for a helmet that meets Pat’s criteria.

• Pat is looking for a helmet for everyday use in the city.

• She is a women’s size M.

• She wants a helmet in a bright colour for extra visibility. She only has a budget of £50 for a helmet.

• The helmet should be delivered in less than two days.

3 Which helmet from Evans Cycles would you recommend to Pat? Why? Explain.

I would recommend …, because …

4 Do you think bike helmets should be mandatory everywhere? Why? Explain.

Yes/No, because …

Pat has found a helmet that meets her criteria. Before buying it, she reads some reviews on the website to make sure that she is making a good choice.

5 Read the reviews and answer the questions.

1 – 1 year ago

Bhavik – Country United Kingdom – Age 25-34 – Style Road riding – Experience Regular Functional and fashionable

Looks stylish and fits nicely/ Only used this on 2 rides as I had a nasty crash on the 2nd, this helmet without a doubt saved my life

2

– 2 months ago

Lol444 – Country United Kingdom – Age 25-34 – Style Commuting – Experience Expert Not all the straps are adjustable

Overall this seems like a great helmet which is strong and makes me feel safe. However, whilst the strap under the chin is adjustable, the straps that fit around the ears are not. I bought this helmet in the smallest size (as I have a small head and this helmet fits my head circumference well) but the straps around the ears are at least an inch too long and I’ve had to stitch the straps to the correct length as I cannot adjust them.

3 – 3 months ago

AEDAW – Country United Kingdom – Age over 65 Good features.

Bought this as a Christmas gift so cannot give any review

4

5

– 3 weeks ago

Byker ads – Country United Kingdom – Age 25-34 – Style Leisure riding – Experience Occasional Excellent

Excellent for on the road as it made me more visible and is very comfy to wear

– 1 month ago

MontyStubble – Age 45-54 – Style Road riding – Experience Regular All this for £40!

Trusted brand, passed all the recognised safety tests, decent weight, great style, comfortable with fully adjustable fit. Everything that is usually available on helmets twice the price. Recommended.

SOURCE: EVANS CYCLES

a Who wrote these reviews?

b Why did they write a review?

c Who did they write a review for?

d Mark the positive sentences about the helmet in green and mark the negative sentences about the helmet in red in the reviews. Be careful! The reviews can contain both.

e How many stars do you think these people gave the helmet? Colour them in.

f Do you find these reviews useful? Tick the boxes of the review(s) that you find useful and explain your choice.

I find …, because …

g Do you sometimes write a review? Why (not)? Explain.

Yes/No, because …

Pat is convinced of her choice. She sends an email to the store to order the helmet and to ask for more practical information about her order.

Speak up!

Hoe bestel je iets online?

I was recently looking through your catalogue/website.

I found just the product I need.

I would like to order …

Ik keek onlangs in jullie catalogus / op jullie website.

Ik vond precies het product dat ik zocht.

Ik zou graag … bestellen.

The product code/article number is … De productcode / Het artikelnummer is …

Could you inform me when they will be delivered?

Kunt u me meer informatie geven over wanneer ze geleverd zullen worden?

Can I pick up my order at the store? Kan ik mijn bestelling ophalen in de winkel?

Can I track the progress of my order? Kan ik de voortgang van mijn bestelling volgen?

What payment options do you offer? Welke betaalmogelijkheden biedt u aan?

Can I pay for my order afterwards? Kan ik achteraf betalen voor mijn bestelling?

6 Help Pat write her email to Evans Cycles.

• Make sure it is clear which helmet she wants to buy. Ask for more information about the delivery and payment.

• Begin and end your email appropriately and add a fitting subject.

Evans Cycles

Do you remember how to begin and end an email appropriately?

FORMAL –PERSON IS UNKNOWN

BEGINNING

Dear Sir Dear Madam

Dear Sir or Madam

ENDING Yours faithfully

FORMAL –PERSON IS KNOWN INFORMAL

Dear Mr Jones

Dear Mrs Jackson

Dear Miss Roberts

Dear Ms Gordon

Yours sincerely

Dear John

Hi Sarah Hello Kelly

Kind regards

Best wishes

7 Pat receives an answer from Evans Cycles. Read the email and answer the questions.

Dear Ms Crawford

Thank you for your order.

Although we have a store in Canterbury, it is not possible to pick up your order there, because this helmet is out of stock.

Your order will be sent out later today and it will be delivered to your address tomorrow. You can track your order on your account.

Payment is possible either by bank transfer, credit card or your banking app. You can pay afterwards, but only within 14 days.

Please write a review about your helmet, so you can win a gift certificate of £20.

If you have any other questions, please feel free to contact us.

Yours sincerely

Charlotte

Smith

Evans

Cycles

Pat Crawford Order confirmation

a Why can’t Pat pick up her helmet at the store?

b What payment options does Pat have?

c Why do you think the store awards a gift certificate to people who write a review?

d Look at the words that are underlined in the email. Match them with their translation. although en because maar and ook al or zodat but want, omdat so of Toolbox p. 22

8 Complete the sentences with the correct linking word.

a I would like to order a bicycle bell … a new front light.

b … Marlon doesn’t like fast food, he will join Angus and Kylie for pizza tonight.

c I want to be more visible at night, … I will buy a reflective backpack.

d My sister rides her bike to school every morning, … she takes the bus on rainy days.

e Are you going to the pub tomorrow night … do you have too much studying to do?

f Angus is going to bed early, … he has to be at the hospital at 6 a.m. tomorrow morning.

Pat is very satisfied with her new helmet and decides to write a positive review.

Speak up!

Add a fitting title.

Wonderful restaurant with a delightful garden

Good quality, but fits small

Add your (nick)name and country. Pat_C UK

Rewards stars that align with your commentary.

Describe the experience.

Make your recommendation clear.

Give the reasons for your recommendation.

Offer an alternative if possible.

During our holiday to Rome we wanted to have an affordable meal in which they use local ingredients.

I was looking for a coat that is warm and looks stylish, but doesn’t feel too heavy.

In my opinion … / My opinion is that … I am (not) satisfied with …

I (don’t) recommend …

The quality is …

The … is (not) true to size.

The … is too expensive / value for money. My order was (not) delivered on time. The delivery was delayed.

If you can get out of the city centre, you have more choices.

I recommend this coat, but I would size up.

9 Help Pat write a review about her helmet. Pat_C – Country United Kingdom – Age 18-24 – Style Commuting – Experience Regular

Hoe schrijf je een review?

Action

I would like to order …

You want to order something from your favourite online store. You write an email to the company to ask for more information. After receiving your order, you write a review.

Step 1 Decide from which company you want to buy something.

Step 2 Visit the website of the company of your choice and choose which product you want to buy.

Step 3 Write an email to the company to ask for more information about your order. Use the digital template to write your email. Make sure to include these things:

• Include the product code/article number of the product you want to buy.

• Aks for more information about the delivery of your order. Ask how you can track your order.

• Ask what the payment options are. Begin and end your email appropriately and add a fitting subject.

Step 4 Write an honest review about the product you ordered. Use the digital template to write your review. Rate your order up to five stars. Your review should be at least three sentences long.

Step 5 Reread your email and your review carefully. Use a spellchecker to check your texts for possible mistakes.

Be careful!

Use the sentences you learned to place an order (Speak up!).

Use the sentences you learned to write a review (Speak up!). Use at least three different linking words in your email and/or your review.

Portfolio

Ik kan …

het onderwerp, de hoofdgedachte en relevante informatie uit narratieve, informatieve en opiniërende teksten halen.

de verschillende stappen binnen logistiek opsommen.

de woordenschat rond een magazijn en fietsen gebruiken.

… de voorzetsels van plaats gebruiken. verschillende veiligheidspictogrammen herkennen.

… een online bestelling plaatsen.

verschillende koppelwoorden gebruiken. een review schrijven.

kijken schrijven

luisteren handeling spreken tip gesprek word box lezen toolbox

Ja Nee Oefentips

In deze module leer je een online bestelling plaatsen.

Colofon

Auteur Jean Surmont

Illustrator Koen Aelterman - Design & Lay-out die Keure

Eerste druk 2023 SO 2023/226 - ISBN 978 90 4864 642 5

Bestelnummer 96 401 0115 (module 6 van 7)

KB D/2023/0147/158 - NUR 117 - Thema YPCK21

Verantwoordelijke uitgever die Keure, Kleine Pathoekeweg 3, 8000 Brugge

© Copyright by die Keure, Brugge - RPR 0405 108 325

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