Dispatch The Dickinson/Stark Communica on Center, overseen by Lieutenant Mike Hanel, takes 9-1-1 calls, SMS texts and non-emergency calls for all 1,340 square miles of Stark County. This center also dispatches for 2 law enforcement agencies, 3 ambulance services and 7 fire departments. At full staff we have 14 full- me Communica on Specialists as dual duty call-takers and dispatchers working rota ng shiDs for 24/7/365 coverage. Our Communica on Specialists handled 60,316 non-emergency and 10,287 emergency calls in 2021 being the highest call volume since moving to the Public Safety Center in 2016. We are con nuing to enhance our Communica on Specialist training program and graduated 4 new Communica on Specialists despite minimum staffing and the record call volumes of 2021. 2022 will be another year of growth for the Dickinson/Stark Communica on Center. We will be implemen ng new criteria-based guidecard soDware, a quality control program all the while con nuing to forge a strong telecommunica on and dispatching founda on.
2021 TECHNOLOGY CHANGES Integrated leading edge so9ware RapidSOS Updated phone consoles to enhance the exis ng state-wide phone capabili es Upgraded radio system in prepara on for transi oning to the North Dakota Statewide Interoperability Radio
19
