Time factors, 37, 80 Tipping, 83 TLC see New York City Taxi & Limousine Commission; TLC regulation TLC regulation, 8–9, 56–69 and accessibility, 93 automation, 64–65 cab vehicles, 59, 66–69, 137 and customer service, 87–88 deregulation proposals, 103 and double-shifting, 129–130 and driver experience, 59, 85 and economic value, 97, 110–111 and efficiency, 9, 115, 126, 129–131 and environmental sustainability, 137, 142, 146–147 and fares, 109–110, 111 for-hire vehicles, 21, 60 and guiding principles, 72 and hack-up process, 25, 111–112 leasing system, 99–100, 110, 129, 130 licensing, 59, 60, 62, 64–65, 85 medallion ownership, 41, 42, 59, 60, 61, 110 and medallion values, 106–107 record-keeping, 29, 86 and safety, 39 and taxi fleets, 44 TLC role, 56–57, 59, 72 and usability, 77 Tourists, 38 Toyota Camry, 18, 20 Toyota Highlander, 18, 20, 138 Toyota Prius, 18, 20 Toyota Sienna, 18, 20, 138 Traffic congestion, 117, 131, 136 Traffic regulations, 85, 89
Vehicles see Cab vehicles Visual landscape, 8 Weather, 19 Wheelchair-accessible vehicles see Accessibility Women as passengers, 36, 78–79 Yellow cabs, 18, 19–20, 21
Usability, 76–95 and accessibility, 90–91, 93 driver priorities, 84–85 and guiding principles, 10, 11, 72 indicators of, 73 overview, 39 passenger education needs, 83–84 passenger priorities, 81–83 and service-design process, 91–92, 94 strategies for, 87–92, 94 and taxi as icon, 77, 94 and taxi use reasons, 79–81 and technology initiatives, 81, 84, 86, 91, 95 and typical passengers, 78–79 User opinion, 74–75
INDEX 159