Welcome aboard
Guiding Factors: Participate & Learn Check need & modify
Insight into Self Behavior
Branch & leaves Visible from distance / Fast Changing
Visible from Distance / Fast Changing
I Attitude Visible if we go Close / Slow Changing
Thoughts Invisible / Very Slow Changing
Influenced from Environment
Trunk
Visible if we go Close / Slow Changing
ROOT
Invisible / Very slow Changing
Harmonize External & Internal Self Behavior
I
Attitude Thoughts
I= KSA + Goal
( External ) Higher the Gap More the Stress
Org. are vehicle to our goals They want us to modify quickly.
( Internal )
The story of the eagle…
Frenemy
NPN
Convert : Activity
Oprecy Effectiveness
Productivity
Profitability
Avoid waste/Practice austerity
Insight into the Organizational Challenges :
Create Competitive Advantage
Improve Customer Satisfaction
Increase Business Efficiency
Control Costs
Leverage Intellectual Assets
Guiding factors of some Mega Organizations
Core values of some major Org.
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Managerial responsibility: Refresh Basic Hitachi credo The strong foundations emanate from:
Stick to the basics & Follow the right path.
Wisdom from: “Bhagvad Gita�
Think about good & evil before profit & loss.
Jagat Hitaya cha: Always do good
Founder Odairasan emphasized: The company was not in business simply to make money.
Be a Nishkama Karma yogi Focus on action: Not on rewards. Work is worship.
Managerial responsibility: Refresh Hitachi Values Sr. no
Founding Principles
Illustrations
Basic Values
1
“WA”
“Harmony”
Growth balance: Environment Protection & enrichment.
Trust
Earn trust through fair business practices
Respect
Result Oriented Professional work culture
“Sincerity”
Brand building through every day Actions and Commitment
Fairness
Corporate Citizenship
2
“Makoto”
Honesty Integrity 3
“Kaitakusha”
Integrity
Pioneering spirit Challenge
Customer Driven
Managerial Responsibility: Enhance Hitachi Values Organizational success demands: 1. Accomplishment of Task 2. Maintenance of People. .Both are interwoven and can not survive without each other. .Organizations lay varying emphasis on them as per their philosophy. .At HHLI, our founding principles emphasize People Maintenance.
Managerial Requisite: Execution… The art of “Getting things Done” . The Science: Inputs=> Processes=> Out puts
The Bridge: “Promises & Results”-“Walk the Talk” All about: Make it Happen v/s Let it Happen Not mere compliance but to innovate & create new. Not only Imagine but to convert it into Reality. Not only keep pace with the Org, but sets its pace to move ahead.
Managerial Requisite: Withstand Pressure… Is the ability to be composed in the most stressful of situations & take objective decisions which are appropriate to the situation. Effectively withstand the effects of prolonged exposure to one or few stressors by modifying work methods. Maintains sound judgment and decision making despite ongoing stressful situations. Controls strong emotions or other stressful responses & takes action to respond constructively to the source of the problem.
Managerial Requisite: Create time from Q3‌
Urgent and important.
Important but not urgent
Urgent but not important.
Neither Urgent Nor Important.
Managerial Requisite: Practice Self Discipline… Multiple goal achievement need is a big Stressor. Time has to be utilized in first shot thus Manage it. Eustress: A, must need us to withstand pressure. Get Roles clarity & Practice Self Discipline (APA) Prioritize “What to do”. Decide “What not to do” Be more Productive by remaining Goal directed. Couple Hard Work with SMART Work.
Managerial Requisite: Manage Response… TA is Managing Response appropriately, irrespective of stimulus.
EI is the ability to: Understand, Manage & Respond to feeling of Self & Others.
To improve your Emotional intelligence know your basic fears and desires.
A. When you start feeling low, enthuse self by Self affirmation.
B. Manage your Anger by shifting focus towards interests.
C. Accept Conflict as part of life & Resolve it constructively. (Win-Win).
D. Know your stressors, their causes & modify methods to remove them.
To Achieve Goals: I + I/MI= Teams…
Common Goal
Work groups Communication are made of people having
KSA
Being in a “Group” remain prepared to: Carry the burden of others
Toning down use of abilities
Good IPR Work more as compared to working alone
To Achieve Goals: Members Must Realize‌ If between friends and partners we were geese... geese... Ah!
Performing Norming Adjourning Back to Independence
Storming Dependence/ interdependence
Forming
Inter Personal Effectiveness at display Next
Independence
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To Achieve Goals: Remain Productive in teams… Managers have to Achieve the Functional Goals. We Must Understand the policies of Top Mgt. & Follow them. But at times We: Strive to achieve our Goals in isolation & become Counter-Productive. This creates Functional-Myopia. At times We also start Acting Cross-Purposes.
For Effective Relationship: Understand others… Perceive & Respond Accurately the internal states of people, understand their causes & predict the subsequent results. Different way of seeing things
Listen & see the merits of different viewpoints. Genuinely Support team members to succeed. For Young and Aspiring Managers……………
Show care and concern for others. Engage in effective, concise two–way personal communication. Listen & allow for silence to help others generate differing views.
For Effective Relationship: Manage Conflict... A conflict emerges when Fear & Desires seem to get impacted. When, we do not get something we want. We get something we do not want. Conflict emerges when needs are unmet. Thus concerned person OWN the problem & initiate its resolution. Conflict has (+) value if it excites to act & improves cohesiveness Must diffuse conflicts when issues, ideas & people are important.
For Effective Relationship: Understand Conflict… Once, long ago, seven blind men and their teacher went to “see” an elephant The teacher directed each of them to different parts of the elephant
Enjoy The Illusions
For Effective Relationship: Collaborate‌
Competing
Collaborating
Compromising Unassertive
ASSERTIVENESS
Assertive
Collaborate by
Avoiding
Accommodating Good old lessons in teamwork from an age-old fable
Uncooperative
Cooperative COOPERATIVENESS
The Tortoise And The Hare
For Effective Relationship: follow six steps‌ 1. Create and maintain a bond even with your adversity 2. Establish a dialogue and negotiate 3. Put the fish on the table 4. Understand what causes conflict 5. Use law of reciprocity 6. Build a positive relationship
To conclude refresh Key Learning 1. Know yourself. Set Goals to use KSA, be Productive & Develop self 2. Avoid Functional-Myopia & never work Cross Purposes. 3.
Show “WA” Harmony, “Makota” Sincerity & “Kaitukusha” Pioneer Spirit.
4. Withstand Pressure to Achieve Multiple Targets. 5. Manage Response & remain Emotionally stable 6. Remain inter-personally effective. 7. Understand Conflict and face it Constructively. 8. Listen well & Allow for Silence to help others speak.
It’s Time to say…
Thank you.
Win as much as you can S.N.
Combination used
Result
Remarks
1
4Y
Rs. 1 to each
All groups must exercise clear choice
2
4X
Rs. -1 to each
3rd Round bonus three times.
3
1X,3Y
X = +3 3y = -1
7th Round bonus five times. (Can go out & discuss amongst groups).
4
2X,2Y
2x = +2 2y = -2
10th Round bonus ten times. (All may discuss)
5
3X,1Y
3x = +1 Y = -3
Reconcile the scores.
For Effective Relationship: Face Fear of Conflicts (1)
Fear of the unknown.
(2)
Fear of our own feelings/feelings of others.
(3) Fear of lack of personal control/personal skills. ()Fear that things will get worse. ()Fear of not being liked. ()Responding to conflict involves making a series of choices with solving the problem as the goal. ()It’s using a combination of assertive & non-aggressive tools to be successful.
For Effective Relationship: Know outcome… Conflict : Parties have Goal Directed behavior, Dependence & there is a Variance between expected and actual behavior.
Get irritated but keep quiet & give "silent" treatment?
Withdraw to a safe distance as we don't like to argue?
Get angry, criticize, & resort to aggressive behaviour?
Be submissive in order to avoid conflict.
Deny & show that "everything is okay“ no conflict exists. FIGHT
FIGHT
FLIGHT
FLOW