Welcome aboard Guiding Factors: Participate & Learn Explore need to modify.
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Insight into Self Behavior
Branch & leaves Visible from distance / Fast Changing
Visible from Distance / Fast Changing
I Attitude Visible if we go Close /
Influenced from Environment
Trunk Visible if we go Close / Slow Changing
Slow Changing
Thoughts Invisible / Very Slow Changing
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ROOT
Invisible / Very slow Changing
Insight into Self & the Organization “I” is a bunch of roles made up of KSA + GOAL. (SMART & SWOT). Different way of seeing things
“I”–Role = Empty, Role–Personality (KSA)= Ineffective. Goals help us to use KSA, be Productive, & Develop
For Young and Aspiring Managers……………
Growth & Development help succeed in Changing Roles. Organizations are Vehicles to our goals & must earn Profits. (O2) To Succeed do what is important for the Organization. Quickly shift from “My Right” to the “Common Right”. www.apshubham.com
The story of the eagle…
Some Important Shifts in Business World Monopolistic to Competitive. Authoritative to Persuasive. Instruction to Indication. Product driven to Market driven. Volumes to Contribution driven. Employment to Employability. www.apshubham.com
Some of the Challenges:
Create Competitive Advantage
Improve Customer Satisfaction
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Increase Business Efficiency
Control Costs
Leverage Intellectual Assets
Basic forward path: Path ahead demands: Higher automation, higher competition, lower realizations.
Success depends on improvement in: Knowledge, Skills, Attitudes, Behavior, & Out looks of people. Use of technology by trained Man- power. Concern for Quality & Passion for Excellence. Work culture causing higher productivity, & profile enhancement. www.apshubham.com
Managers are required to: Maintain People & Accomplish Targets Use Team Strengths to Beat Beat the Targets Targets Track team member’s work to get desired result. result.
Give instructions and/or orders to subordinates.
Ensure their Safety, Security & Health. SMARTLY decide when to Pitch in & Pitch out. Optimally utilize Power & Authority to:
Ensure compliance of Law.
Train People for proficient performance. Use Head, Heart & Guts properly. Display love to Win & make Team Win. www.apshubham.com
Be responsible for the work & actions of other employees.
To retain people: know what type of superior inspires them Knows him self & Understand people properly. Displays Power and Direction. (Engine)
Feels responsible for Tasks, Team & the Individual. Sets SMART challenging & agreed targets. Displays confidence in teams ability. Hold together when going is rough. Makes more demands on self than others. www.apshubham.com
Responsibilities of Managers Understand the strategies developed by Top Mgt. & implement them. Achieve the Sectional =>Org Goals. But at times they: Strive to achieve their Goals in isolation, ignoring needs of other Departments. This creates Functional-Myopia. At times they start working at Cross purposes.
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As Manager: Aim high & Inspire others to achieve Strive for excellence & to achieve the Goal. Observable Behavior: Be Active, Work hard, attempt challenging tasks enjoy doing difficult things & look for quality. Steps to enhance Achievement Motivation:
Don't compare yourself with any one in this world.
If you compare, you are insulting yourself.
1. Volunteer to take more & new responsibilities.
Conflict emerges when parties:
2. Take moderate risks, face adversity & succeed.
Get Goal Directed.
3. Be future oriented, innovative & show tolerance. 4. Convert thoughts into words and deeds.
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Depend on each other. See variance between: Expected & Actual behavior.
To get Results: Clarify Roles & set clear Goals. Clarifying: “WHAT”, “WHEN” & “HOW” of the tasks Make the person agree & write his agreed Goal. Let him realize all the dimensions of the goal carefully. Tell him what a good behavior looks like. Make him revisit his efforts towards goal frequently. Tell him if or not his behavior supports his goal. For people to contribute well & enjoy their work, they must know when they are doing well or doing poorly. www.apshubham.com
To Drive results: Show Functional Competence Complete in-depth, practical understanding of each & every aspect related to the function, Value them all & leverage the knowledge. Apply functional expertise innovatively to improve quality of service. Follow Systems & show command over Processes & Procedures. Display knack to spot deviations & take steps to correct them swiftly. Be Sharp to pick up useful experiences from Seniors. Have Open mind to change work patterns to suit the situation. Display Capacity to see the unobvious. Thinking out of box. www.apshubham.com
To Drive results: Praise at the right moment Stay in touch & observe the activities closely. Make them record their work & ask the report regularly & use them to spot them doing right. \ .
Praise on right things, reinforces (+) behavior. Through personal contact make them feel that you are on their side. Look into the eye of the person and tell him specifically what good he did and you are really happy about it. Remain consistent. www.apshubham.com
To Drive results: Reprimand at the right moment For wrong behavior reprimand immediately. To reprimand Go to the person & confirm the facts. Don’t smile, look straight in the eye, tell precisely what wrong has been done, & how you feel about it not more then 30 seconds. (Crisp and Clear). Let what you have said, sink in for a few seconds. Tell him how you see him & never expected this from him, & you don’t like this to get repeated. It indicates that you are on top of things and he can not get away with sloppiness. If you don’t attack the person but only to his behavior it is easier for the person to be receptive and open to accept. www.apshubham.com
As Manager: Manage Mind to Control Ego & Emotions MOTIVATION
Our mind is a Garden, we are the Gardner. Weed out the waste, Maintain the Good & Bring in the new.
The story about Tiny Frogs
Be a Self-Starter & use Goals as Motivator. Link Fear of Loss & Hope of Gain with goals for assured success. Control Dislikes & avoid loss of credibility. www.apshubham.com
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To Maintain People: Manage your response
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To Maintain People: Express self Assertively Effective Expression is a must to: Assign tasks & give feedback on performance. Assess the results with preset goals, & take corrective actions. To cause Understanding, Acceptance & Action, remain alert to the Intellectual & Emotive level, and see that the message is found Logical. Create an environment of trust and confidence. Listen Empathically, use Feed-back & Grape-wine.
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Assertive
Competing
Collaborating
Compromising Unassertive
ASSERTIVENESS
To Manage Work Place: Practice Collaboration
Avoiding
Accommodating
Uncooperative
Cooperative COOPERATIVENESS
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To Manage Work place: Build upward communication Listening is hearing with thoughtful attention.
Probing interviewing Enquiring
Use eyes, ears & brain to understand Words & feelings. Make them Read & Express through In-house Magazine. Encourage them to express process limitations & flaws.
Information collection
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To manage work place: Maintain Discipline Discipline: Is orderly behavior under control or command. Poor discipline shows Omission & Commissions. Is needed for smooth business & its prosperity. Must be directed towards “an act” but not “against the person”. “Fair & Firm”. Statutes provide uniform terms & conditions of employment. (Industrial Employment - Standing Orders Act 1946) Disciplined employees are “not the creation of GOD” but are the fruits of efforts of dedicated Line Managers. www.apshubham.com
To manage work place: Handle Indiscipline properly Indiscipline is a behavior of a person who does: With understanding and intention. With knowledge of doing something wrong. Does thing recklessly not bothering about its results. It is a violation of a definitive law or doing a forbidden act. Anticipate & Address irritants to avoid Indiscipline. Develop network to “observe occurrence=> investigate=> report for action”. To maintain discipline follow “Red Hot Stove Theory”. It provides Warning, Impact is Immediate, Consistent and Impersonal. www.apshubham.com
To “OWN YOUR PEOPLE” practice:
Walk the Talk
An Eagle’s Eye
(Be the Role Model)
(Knack to spot deviations)
SMART Listener
Empathic Custodian
(Listening Untold)
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(Appreciate the concerns)
It’s Time to say…
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Make others: Understand, Accept and Act. (+)
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Make others: Understand, Accept and Act (-)
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D2: Session 3: Assess Inter Personal effectiveness
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D2:Session1: Manage Mind & Motivate self
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D2: Session1: Manage Mind: Control Ego & Emotions
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D 2: Session 2: To Achieve Targets Pursue Tasks.
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D 2: Session 2: To Achieve Targets Build Relations
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D 2: Session 2: As leader display Passion to Achieve
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